ANSHIKA USRATHE
About Me
[email protected] +91-6263597740
Pune
Career Objective
To secure a challenging position where I can effectively contribute my skills as software Professional,
possessing competent Technical Skills.
Accomplishments
Having almost 3 Years of experience working with "FILIX Ecom Solution Pvt. Ltd." Worked as
Application Production Support.
Job Duration: February 2021 to Till Date.
Experience Summary
A result-oriented professional with almost 3 years of total experience in IT with production support.
Good Experience in L1 & L2 support.
Good Knowledge in ITIL Process.
Core skills are LINUX, SQL, WebLogic, Production Support and basic knowledge in PL/SQL.
Good basic knowledge in SQL insert update deletes queries.
Good and expertise knowledge writing/using SQL queries.
Good knowledge on DML, DDL, DCL, Transition Control & Data retrieval.
Possess extensive knowledge of ticket monitoring tool remedy, Control-M.
An effective communicator with excellent relationship management skills and strong analytical,
problem solving & organizational abilities.
Exceptional communication, collaboration & team building skills with proficiency at grasping new
technical concepts quickly and utilize the same in a productive manner.
Good Command Knowledge of LINUX.
Professional Experience
From May 2021 to Till Date:
Database : Oracle 19c.
Operating System : Linux/Unix
Role : Application Production Support Engineer
Project Description
Working for the client KPN, object is Bill / PDF generation and E2E delivery
Roles and Responsibility
Application Production support Monitoring and Trouble Shooting.
Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments.
Good Expertise in Application / Production L1 & L2 Support.
Handling Batch failures and working on L1 environment.
Provide L2 support for production issues reported by customer.
Involved in maintenance and enhancement of the activity.
Conducting system study coordinating with team members for maintenance and support.
Debugging LINUX shell script and writing SQL queries for database monitoring.
Understanding the requirements and functional specifications of change request.
Responsible for handling of incidents within SLA, Providing RCA (root cause analysis).
Working on Production Issues, all Deployment activities.
Escalating the issues to the development and higher-level support teams for further.
Coordinating with different teams and clients for resolving the issues related to application.
Escalation handling on Incident Management calls and service delivery within SLA.
Worked on Job Scheduling tool and alert monitoring tool, Remedy, control-M.
Monitored logs and troubleshooting application issues accordingly.
Ensure proactive measure to avoid errors/issues & escalations.
Timely feedback to the team (one on one, team meetings), on production updates/ issues &
organizational updates.
Experience in providing end to end environment support to the clients.
Assistance if needed.
Involved in 24/7 on-call support for production environment.
Software Proficiency
Monitoring Tool : Splunk
Database : Oracle 19c
Operating Systems : Linux/Unix
Ticketing Tool : BMC Remedy, Service now
Job Scheduling Tool : Control –M
Programming Skill : SQL, PL/SQL, Shell Scripting
Education
Completed Bechelors From RDVV university in year 2021
Completed HSC From Excellence School M.P. in year 2017
Completed SSC From Saraswati shishu mandir school, M.P. in 2015
Personal Details
Name: ANSHIKA USRATHE
Nationality: INDIAN
Birthday: 29/07/2001
Pan Number: AKSPU4489R
Aadhar card: 6057-8805-1307
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge.
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ANSHIKA USRATHE
Pune, Maharashtra
