Senior Engineer (Network + System)

Senior / System Engineer / Assistant Lead Engineer

(Network)
Responsibilities

Execute Systems Administration Service Levels - Monitor systems performance and

usage, including response times - Supervise backups, optimisation, initiation of
recovery procedures and routine troubleshooting - Communicate regularly with
technical, applications and operational staff to ensure systems integrity and security -
Determine the systems’ short- and long-term requirements - Manage systems report
production

Advise on System Capabilities - Advise senior leaders on system concepts and

functional capabilities - Provide technical advice to the team and clients on
installation, setup, configuration of systems - Interpret internal or external business
issues and recommends solutions/best practices - Implement plans to make systems
available to users in a shared, secure and

Develop New Systems - Lead the development of new systems as per the system
requirements - Design security and integrity controls - Conduct new systems testing
and implementation - Define the system maintenance procedures - Analyse the use of
new systems to identify enhancement needs - Lead research initiatives for the
development of advanced and automated approaches for system administration

Optimise systems performance - Seek opportunities to optimise the delivery of

systems services with emphasis on availability, reliability, scalability, and security -
Conduct regular system audits and upgrades - Develop automated processes to define,
measure, and report on service quality, stability and capacity

Resolve issues - Oversee the assessment of risks to systems - Identify complex system
issues to provide advisory to the stakeholders - Investigate cause of systems issues -
Resolve complex issues - Provide escalation support for issues presented by the user

Requirements

 Degree in Computer Science, Engineering or equivalent.

 3 - 5 years of relevant experience
 Experience in implementing, managing and supporting a sizeable and complex
network infrastructure and operation in a large organisation with off-site,
subsidiaries/business unit.
 Have experience and knowledge in Enterprise IT infrastructure covering routing,
switching, data centre nexus and aci and security devices.
 Have vendor, service level and project management skill.
 Have people management and interpersonal skills, showing leadership with a positive
working attitude.
 CCNA/CCNP/ITIL certification required.
 Willing to work on after office hours, weekends and public holiday, when needed.

Assistant Lead/Senior Systems Engineer (Network)

Responsibilities

i) Support infrastructure design and implementation - Support technical system

analysis to determine the extent to which solutions perform “as required” to ensure
that future solutions meet anticipated demand - Support the design and
implementation of infrastructure solutions that adhere to current architecture standards
- Lead the design installations, system migration and integration - Lead the testing and
handover of implemented infrastructure solution

ii) Support infrastructure operations - Support delivery of optimal infrastructure

operations - Create documents on administration, installation, configuration and
troubleshooting - Apply diagnostic tools to perform technical analysis of complex
software, hardware and infrastructure equipment - Support the development of report
on infrastructure capabilities and limitations

iii) Maintain infrastructure - Support the improvement of maintenance capability by

using automation for upgrades, enterprise backup and storage - Identify key
infrastructure operations issues and maintenance priorities - Support the
implementation of agreed infrastructure change requests and maintenance routines -
Develop report on performance and availability of infrastructure systems by review of
service uptime, utilisation, throughput etc.

iv) Optimise infrastructure performance - Support the initiatives to improve the

infrastructure systems and service delivery through automation and virtualisation
technologies - Support the monitoring of performance, availability and security of
infrastructure systems and key operational metrics

v) Resolve incidents - Support problem/issue identification and resolution - Escalate

problems/issues - Support simulation of user problems to resolve operating difficulties
- Diagnose problem source through discussions with users - Recommend system
modifications to reduce user problems - Support planned maintenance events, system
 backup processes and disaster recovery drills - Support implementation of preventive
solutions

Requirements

 CCNA
 CCNP/CCIE (preferable)
 Good project management skills set
 Basic/ Good communication and writing skills
 Very Familiar with Network protocols/ Cisco hardware/ Routing and switching
technologies
 Very Familiar with campus/building networks & datacenter
 Very Familiar with troubleshooting of network issues & manage network operations
metrics
 Very Familiar with network setup including implementation of switches, routers and
network monitoring.

Lead Engineer (Manager) / Senior Manager

Responsibilities

Set system administration processes

 Establish goals and priorities, design, planning, day-to-day operation, maintenance,

and advanced troubleshooting of systems
 Align system administration with overall strategic IT service direction and business
needs
 Assist with the development of business case justifications and cost/benefit analyses
for spending and initiatives
 Anticipate internal and/or external business challenges and/or regulatory issues
 Develop policies, procedures, and controls to ensure system security
Develop New Systems

 Partner with stakeholders to recommend innovative and automated approaches for

system administration
 Define systems requirements for new technology implementations
 Prepare for system expansion by studying plans and requirements
 Oversee the design, maintenance and implementation of the systems
 Prioritise tasks to ensure projects are implemented in accordance with project plans
and budgets
Optimise Systems Performance
 Recommend process, product or service improvements, resource optimisation and
cost savings
 Oversee hardware and software upgrades
 Recommend new technologies, methodologies, systems or opportunities for cost
savings, security and service quality improvement
Manage Teams

 Oversee team management including budgets, forecasting, work allocations and

staffing
 Develop staff through ongoing coaching, mentoring and career discussions
 Define common goals, direction and accountability among staff
 Drive effective performance management practices within department in accordance
with company policies and procedures

Senior Network Engineer

Responsibilities

 Participate in project or Maintenance Systems’ meetings and propose improvements if

necessary
 Evaluate potential problems and technical issues
 Able to identify potential root causes and propose resolutions
 Lead and Supervise projects /maintenance Systems and coordinate all team members
to keep workflow on track
 Manage project-related paperwork by ensuring all necessary materials are current,
properly filed and stored
 Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and
compliance
 Liaise externally with the rest of Service Partners and contractors to facilitate the
project/Maintenance Systems’ fulfilment
 Monthly Report and Fault management
Requirements

 Diploma or Degree in Computer science / IT / Engineering or equivalent

 Highly motivated and self-driven to complete assignment with the limited resources
and tight schedule
 Good technical skills in engineering, computer and IT systems, and preferably in
communications technologies as well
 Good communication and writing skills
 At least 2 years of working experience respectively in project management or service
delivery role. Able to handle complex projects, technical challenges and different
groups of users and external contractors
 Experience in deploying and implementing enterprise network solutions
 CCNA / CCNP highly preferred
 Experience in SI environment highly preferred
 Strong vendor management in negotiation and collaboration
 Excellent communication, interpersonal skills and able to work well at all levels
 Possess strong analytical skills with positive attitude

Senior / Systems Engineer

Responsibilities

 Participate in system- related vulnerabilities testing and drill.

 Participate in IT audit and Disaster Recovery Plan.
 Monitor network and system utilization
 Assist in any other duties as assigned from time to time, where applicable
 Manage or participate in new setup or upgrade of system infrastructure projects.
 Responsible for supporting operational systems satisfying contractual service level
agreement
 Perform and manage routine preventive maintenance and operational activities
promptly and effectively
 Provide project documentation and reports
 Engage with vendor’s support to diagnose and rectify technical issues
 Manage external vendors and contractors for repairs and purchases
Requirements

 Degree in Computer Science/Computer or Information Technology or equivalent

 Good knowledge and hands-on experience in computer/server hardware systems
troubleshooting and peripherals replacement
 Experience in Windows server OS, Unix/Linux OS & VM environment
 Excellent written and verbal communication to convey technical ideas to both
technical and non-technical audiences and contribute within a team environment
 Pro-active, dynamic and with good analytical/conceptual thinking
 Able to work independently as well as in a team and good interpersonal skills