Name __________ Class ____________

English for International Tourism Intermediate Progress Test 4B

Answer all 50 questions. There is one mark per question.

LISTENING (TRACK 8.1)

Listen to Jim Reginato, Manager of the International Pacific Hotel in Los Angeles, talking about his
job. Complete the gaps in his daily schedule. Where numbers are given, write these in figures rather
than words.

Day starts just before 1_______________ a.m.

Before breakfast
2
• _______________ night manager’s reports.

• Check on emails.

• Visit the restaurant (7–8 a.m.) to 3_______________ has been organized.

• Work in 4_______________ and greet guests coming down to breakfast.

After breakfast

• Staff briefing (9 a.m. – approximately 5_______________ a.m.):

– Discuss any problems in the last 24 hours.

– Brief the team on the day ahead.

– Discuss occupancy 6_______________.

– Check on potential overbooking and discuss alternative 7_______________ arrangements.

8
• _______________ and planning meeting: continue discussion of major refurbishment planned.

Lunch

• Spent in staff restaurant (sit with a different member of staff each day).

After lunch

• Other scheduled meetings – e.g. weekly marketing and promotion meeting.

• Finish 9_______________ admin work.

• Day ends 10_______________ p.m.

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GRAMMAR
Complete the sentences. Choose a), b) or c). Ø means there is no article.

1 I always enjoy _____ bed after a long flight. I find it helps my jet lag if I go to sleep as soon as I reach
my hotel.
a) to get into b) for to get into c) getting into

2 Don’t worry – all the tickets _____ and I’ve made sure everything else is organized too.
a) were booked b) have been booked c) are being booked

3 We need to _____ the wiring _____ in bedroom 4. There seems to be a problem with the lighting.
a) have ... put up b) get ... looked at c) have ... rewiring

4 You _____ check the room is completely ready before the guests arrive and that there are clean towels for
them to use in the bathroom.
a) could b) can c) should

5 We’ll _____ the hotel _____ in the winter when there are not as many guests staying.
a) have ... redecorated b) get ... replaced c) have ... installed

6 When did they say that the villa in Spain _____?

a) is completed b) will be completed c) has been completed

7 The inspector noted _____ speed of service in the restaurant and made a point of asking guests if they
were enjoying their meal.
a) a b) the c) Ø

8 If you’re looking to hire a car while you are here, you _____ to Jeremy at reception. He can help you sort
one out in no time.
a) should speak b) will speak c) speak

9 When you said you were going to drop by I didn’t expect you to _____ at 2 o’clock in the morning!

a) go ahead b) turn up c) stand by

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VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.

a) reservation b) glaciers c) runway d) incentive e) affordable f) excavate

g) evaluate h) artefacts i) resort j) breeze k) renovation l) enrol

1 Although it was a hot sunny day, we were kept cool by the soft _____ coming in off the ocean.

2 Our _____ was situated close to the golden sands of Paradise Beach and a walk away from the local
village.

3 If you wish to make a _____, please go to the hotel’s website or call us on: 0100-650-602.

4 In order to _____ how well individual members of staff were doing their jobs, guests were regularly
asked for comments and feedback.

5 We encourage all employees to _____ on an evening course while they are working with us. We feel it is
important to their professional development.

6 If any _____ of significant value are found at this site, the team will take them to the National Museum of
History.

7 The company offered free breaks to its best performing employees each year as an _____ for them to
work their hardest.

8 Archaeologists believe this site to be one of cultural interest and expect to discover how the previous
inhabitants lived when they _____ it.

9 The moment the plane touched down on the _____, a loud cheer went up from the passengers.

10 During our trip to the ______ at Alaska’s Harding Icefield we were fortunate enough to see humpback
whales, orcas and sea lions.

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READING
Read the text about Copán and decide if the following statements are true (T) or false (F).
1 The ancient Mayan site of Copán is situated in Honduras, near to the border of Guatemala. T/F
2 Copán was historically the largest and most influential capital in the east of the Mayan region. T/F
3 The Spaniard Diego García del Cervantes first came across the ruins in the sixteenth century. T/F
4 Whilst considered a fine example of Mayan construction, Copán also demonstrates the Mayan
interest in astronomy and art. T/F
5 Copán has enjoyed UNESCO world heritage status for over two decades. T/F
6 The royal complex at Copán is otherwise known as the Acropolis. T/F
7 There are nine stelae housed in the central complex. T/F
8 Archaeologists have yet to discover all that lies hidden at this ancient site. T/F
/8

The Mayan city of Copán

The ancient Mayan site of Copán is regarded as one of the most artistic and important examples of the Mayan
civilization. Located in the Rio Copán Valley of western Honduras, close to the Guatemalan border, this
ancient Central American site is of great historical significance. At the peak of the Mayan civilization, Copán
was considered to be one of the major Mayan capitals, certainly the biggest and most powerful one in the
southeastern region of their kingdom.
Although the ruins were discovered in the 1570s by Spanish surveyor Diego García del Palacio, it was not
until the nineteenth century that they were excavated and gained worldwide attention. Since then, excavations
have found evidence that the site was occupied around 4000 years ago. Today Copán is highly regarded not
only for the beauty and skilled workmanship of its buildings and sculptures, but also for developing
knowledge in the field of astronomy. Unsurprisingly, given its importance archaeologically, it has enjoyed
UNESCO world heritage status since 1980.
Essentially, Copán is made up of a central complex, surrounded by other less important ones. The main
complex consists of the Acropolis (the royal complex at the heart of the site) and five plazas. The Monument
Plaza is one of the most spectacular parts of this complex and houses nine famous tall sculptured stone
monuments known as ‘stelae’, the Hieroglyphic Stairway and also a well-preserved ball court. Famous for
being decorated with the longest-known Mayan inscription, the 62-stepped Hieroglyphic Stairway is a must-
see for anyone interested in ancient scripts. There are over 1800 ‘glyphs’ or carvings, on the staircase, making
the longest known Mayan inscription. .
Archaeological excavations at the site still continue to this day, unearthing further Mayan structures hidden
for centuries. Who knows what further treasures lie undiscovered?

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PROFESSIONAL SKILLS
Choose the most appropriate response to each question: a), b) or c).

1 Which of the following is an example of an imperishable product?

a) frozen food supplies

b) a safe-deposit box

c) an airport shuttle service

2 When dealing with a customer who has a problem what is it important to do?

a) Interrupt when you think of a solution to a problem.

b) Listen actively if they are explaining a problem.

c) Wait until they have explained the problem and then get a colleague to help.

3 If a guest has a complaint, what should you do after dealing with it?

a) Check back with them to make sure they are satisfied with the outcome.

b) Apologize for the inconvenience caused.

c) Greet them with a pleasant expression on the face.

4 Which of the expressions below is offering advice to a customer?

a) I suggest you check the baggage allowance on the airline’s website.

b) Maybe we could go to Paris on a mini break.

c) Why have you decided to stay at our hotel?

5 Which of the following is important when you are talking to a group?

a) to digress and talk about other related aspects to those rehearsed

b) to talk for a long time to make sure people have as much information as possible

c) to sound enthusiastic and use humour or anecdotes to maintain interest

6 How do you pronounce 6.75%?

a) six and seventy-five percent

b) six point seventy-five percent

c) six point seven five percent

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7 Which of the following expressions can be used to open a meeting?

a) Let’s make a start, shall we?

b) We need to reach a decision on ...

c) Is there any other business?

8 What should you prepare before you give a presentation?

a) colourful slides using a variety of fonts

b) a script

c) short prompts

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WRITING
Complete the audio commentary with words from the box. There are two words you do not need.

although consequently consist containing evidence excavating exhibit look

0
____Look____ now at this Incan 1_______________. This artefact is known as a ‘quipu’. It comes from the
Andean region of South America and was of great importance to the administrators of the time. These sets of
knotted lengths of cord were used like an abacus. This system was used to record numerical data.
2
_______________, it was of great important for administrative purposes, for example keeping a count of
births, deaths, population, etc. Although ‘quipus’ were used over 500 years ago there is 3_______________
that similar systems were also in use in the same region many centuries earlier.

‘Quipus’ could, much like this example, 4_______________ of up to 2000 cords. If you look here, you can see
a space without a knot, this represents a zero. It is believed that different coloured cord corresponded to
different items – for example, yellow was used to represent corn or gold.

Quipu scribes were important people in their day and the custom was for them to teach their own sons how to
read and create ‘quipus’, such that the profession was passed on from father to son.

Now turn around and look at the display 5_______________ ...

/5

TOTAL / 50

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