Generative AI at SAP
Unit 5: Generative AI Business Use Cases
Generative AI business use cases
Objectives of Unit 5
In Unit 5, you will learn about
▪ The SAP Business AI product portfolio
▪ Examples of generative AI business use cases
▪ Key takeaways
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Generative AI business use cases
SAP Business AI product portfolio
Relevant Reliable Responsible
Joule AI capabilities drive business value
A copilot that truly understands your business
AUTOMATION
Enable machines to complete
Spend repetitive tasks like humans
Human Customer Business
management
Cloud ERP capital relationship Technology
& business
management management Platform
network
NATURAL USER EXPERIENCE
Facilitates human-machine interaction
AI partnerships with leading generative AI model providers
INSIGHTS, OPTIMIZATION, & PREDICTIONS
Augment human decisions and cognition
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Generative AI business use cases
AI Infused Across SAP’s Product Portfolio
AI is already a central, integrated capability of our enterprise applications and business technology,
used by tens of thousands of our cloud customers.
Spend Customer Business
Human capital
Cloud ERP management & relationship Technology
management
business network management Platform
Up to US$ 1.5m 4.2m € 440m 1.9 billion 10k
annual learners every annual events scored interfaces &
Savings month Savings monthly scenarios
(per customer) (across all customers)
SAP SuccessFactors Concur SAP Customer SAP BTP
Cash Application Learning Invoice Data Cloud Integration Advisor
Recommendations Management Intrusion Detection
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Generative AI business use cases
Use case examples
Document information extraction
BASE NEW
Automate core business document
processing use cases for selected PREMIUM
(supercharged by GenAI)
document types
Automate all business document use cases in
most languages end to end
Get built-in support for 40+ languages with
extensions for virtually any kind of document
▪ Schema-based extraction
▪ Language coverage
▪ Extensions of SAP standard schemas
▪ Immediate improvement
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Generative AI business use cases
Use case examples
Document Information Extraction in SAP Transportation Management Application
Conduct automated checks with greater
accuracy and minimized errors
Significantly reduce hours spent on manual
checks and waiting times for logistics carriers
Ultimately improve operational efficiency
and save valuable time
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Generative AI business use cases
Use case examples
Just Ask feature for SAP Analytics Cloud
Faster insights
Fast natural language querying with all the value
of business semantics
Trusted retrieval
Proprietary large language models (LLMs) to help ensure
secure information retrieval preserving data policies
Business agility
Multi-cloud workflow compatibility and integration
with external data sources
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Generative AI business use cases
Use case examples
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Generative AI business use cases
Use case examples
Joule
Work faster with an AI copilot that truly understands
your business
Benefit from smarter insights and quick answers
on demand
Achieve better outcomes when creating content,
code, and more
Maintain full control over decision-making and
your data privacy
Note: Planned availability in SAP business applications at different times, starting with SAP SuccessFactors solutions and SAP Start in Q4 2023.
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Generative AI business use cases
Use case examples
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Generative AI business use cases
Joule – The copilot that truly understands your business
Business Applications Generative AI Hub
SAP Start Partner Large Language
Models
Cloud
HXM ISBN I&CX
ERP
Datasphere SAP Customer Data
Foundation & 3rd Party
Knowledge Model* Plug-ins
HANA Cloud
Graph
Data & Metadata // Business Data
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Generative AI business use cases
Examples of solutions
Generative AI Summarization
Writing
Assistant
Question
Answering
Code
Generation
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Generative AI business use cases
Use case examples
SAP S/4HANA
Intelligent collections ●
SAP S/4HANA
Sales order auto-completion ● SAP Extended Warehouse Management
● Slotting recommendation
SAP Intelligent Product Recommendation
Configurable product quotation ● Finance
SAP Predictive Replenishment
● Replenishment optimization
Digital assistant for SAP CX
Intelligent questions and answers ▲ SAP Transportation Management
Sales and
Customer 360 profile summary and Supply chain ▲ Goods receipt processing
service
scheduling assistant ▲
SAP Ariba Buying SAP Digital Assistant
Product recommendations ● ▲ Product documentation search
IT and cross-
SAP Business Network Procurement
function
Invoice conversion ●
SAP Ariba Central Invoice Management SAP Analytics Cloud
General ledger line-item identification ● ▲ Natural language queries
Marketing and HR
commerce
Digital assistant for SAP CX SAP SuccessFactors solutions
Natural language marketing analytics ▲ ● Skill and career path recommendations
Product description generation and review summaries ▲ ▲ Job description and interview questions generation
▲ Generative AI scenario | Announced at SAP Sapphire 2023
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Generative AI business use cases
Key takeaways
▪ Generative AI will impact your work and industry, so
prepare yourself and your organization.
▪ Activate embedded AI use cases already available in
SAP SaaS solutions.
▪ Leverage SAP Business Technology Platform for
building custom generative AI extensions to SAP and
business applications.
▪ Get started today!
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Thank you.
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