Exercice pg 18 :

Dear Ron,
We have had a reply from Mr T.D. Games concerning delayed payment of this February
account. He says the delay is the result of a serious fire, which destroyed the company’s
records.
However their insures are about to release funds to enable them to start setting their debts,
and Mr Games assures us that we will be fully repaid aas soon as funds are available.
Meanwhile, he apologizes profusely, and encloses a cheque for £55.00.
Tom
Exercice pg 22:
Dear Ms Theodorou,
Thank you for your letter concerning the arrangements you have made for my trip to Cyprus
in June. In general, I am very happy with them, but there are one or two things I would like to
raise.
First, concerning the travel arrangements, please could you inform your driver that my flight
on 9 June is scheduled to arrive in Lancarna at 15.30. And please note that my return flight to
London on 16 June leaves Lancarna ay 18.00, not 18.30.
With reference to the training course, wow many trainees are there likely to be? Also, are
there photocopying facilities at the Training Centre?
Finally, I can confirm that it will be convenient for me to meet Mr Charalambides at 14.30 on
Friday 16 June.
Thank you for all your help.
Yours sincerely,
Tom Jackson

Exercice pg 24 : Replying of an enquiry

Dear Sig. Bini,
Thank you for your enquiry of 15 February about readers for intermediate students of
English.
Unfortunately, we have no readers in stock at the moment, but will be publishing a new
series of intermediate-level readers, “Storyworld”, in the autumn. I have pleasure in
enclosing a leaflet about the series, and our current catalogue.
We hope you will be interested in the new series, and look forward to hearing from you.
Yours sincerely,
Rosalind Wood
Exercice 2 : page 32
1. Can you please send me details of your prices?
2. Do you offer an after-sales service?
3. How long are the goods guaranteed for?
4. How soon can the goods be delivered?
5. What are of your payment terms?
6. Where can I buy the goods?
7. What sort of quantity discounts do you offer?
8. Can you please send me by mail your express catalogue?

Exercise: Page 35
a. Catalogue phrase 5
b. Estimate phrase 6
c. Tender Phrase 7
d. Customer Phrase 2
e. Wholesaler Phrase 9
f. Showroom Phrase 4
g. Subsidiary Phrase 1
h. Prospectus Phrase 8
i. Sale or return Phrase 10
j. Quantity discount Phrase 3

Exercise: Page 36
We have seen your advertisement in The Financial Times.

I met your representative at Expo Japan in June.

We saw your equipment at the Hanover Trade Fair last spring.

I have got your address from my teacher, Mr Willaert.

I Have heard about you from a business friend, Mr Paul Wikins.

Exercise Page 37
A) We have recently moved into new offices and would like to install new equipment.

We have recently expanded our business and would like to stock a wider range of products.

B) We are now expanding our premises and are interested in a modern shelving system.

We are now renovating our store and are interested in a new air-conditioning system.

C) Our offices are being redecorated and we are looking for new fitted carpets.

Our stock is being expanded and we are looking for a new line of stationery.

D) I have decided to rent a flat in London this year.

I hope to spend my holidays in Spain next spring.
E) We would be grateful if you could send us your catalogue.
F) We look forward to hearing from soon.
 Ex:pg39 :An enquiry
M. J. F. Morreau
Director
Cuisines Morreau S. A.
1150 boulevard Calbert
F-54015 Nancy Cedex

Our ref: JFM/PS

28 June 2023
Sales Manager
Glaston Poteries LTD
Clayfield, Burnley
Burnley BB10 1RQ
UK

Dear Sir/Madam

I saw an advertisement for Glaston Potteries’ latest designs for oven-to-table ware in the May
edition of International Homes. I am interested in retailing a selection of your products in my
shops in Nancy.

For this purpose, could you please send me your catalogue and price list. I would also like to
know if you would allow a 20% trade discount, plus a 10% quantity discount if I place an
order of over $10 000.

Could you please inform us about your terms of payments and if you can deliver into two
months.

I look forward to hearing from you soon.

Yours faithfully,

J. F. Morreau
Director
Exercise page 40: Enquiry

Practical Office Furniture Ltd

Box 22
Woodstock Road
Cambridge CB1 3OW

Dear Sir/Madam

We saw your advertisement in the Bulletin and would be interested in receiving some
information about your automatic dispensers of hot drinks for our school in Uccle.

Could you please send us your current catalogue and price list and arrange a demonstration to
taste your drinks in one of your showrooms.

We would like to receive information about the terms of payment and know if you allow trade
discounts. Could you also let us know how soon the dispensers can be delivered and the kind
of guarantee your offer.

We are looking forward to receiving your answer.

Yours faithfully,
Exercise: page 46

1. In de inquire of P.Gérard
2. Because of a bankrupt stock
3. No, because a price is competitive
4. Post, samples of the advertised
5. No, they urge Disc S.A to place an order as soon as possible

Exercise: page 47

1. No, he makes another offer

2. A payment by sight draft, cash against documents
3. He suggests to prepared a review a method of payment once they established an
association
4. Summer catalogue and price list
5. He proposes their products in England, Europe and America
6. A; sight draft, cash B; review C; association

Exercise: page 48

1. Estimate for refitting Superbuys’ Halton Road Branch

2. A gross
3. Because he uses a top-quality material backed by a one-year guarantee
4. An unforeseen circumstance
5. Senior Supervisor
6. A; premises B; worked out C; backed

Exercise: page 51

A question concerning:
Their earth-moving equipment displayed at the International Farm Machinery Fair in Bonn.
He asks for a discount
He asks for a guaranteed
He asks if they have agencies in his country
He asks for a term of payments
He asks if they can deliver into three months
He asks for their catalogue and price list
1. YES
2. YES
3. YES
4. YES, to service all our products
5. NO
6. YES
7. YES
8. NO
9. YES
10. NO
11. YES
Exercise 2: page 52

a) Incoterm Phrase 2
b) Net price Phrase 6
c) Carriage forward Phrase 1
d) Quotation Phrase 7
e) Under separate cover Phrase 5
f) Gross Price Phrase 3
g) Loyalty discount Phrase 4

Exercise 3: page 52 Reply to an enquiry

Dear Ms Croft,

Thank you for your enquiry of 13 November in which you asked about our fitness equipment.

In answer to the specific questions in your email, first let me say we are able to offer a 5%
quantity discount off net prices on all orders exceeding €5,000.

Our prices are highly competitive, due to small profit margins, so I regret that we cannot offer
credit terms.

We use only highest-quality materials in all our equipment and this is reflected in our 5 year
guarantee.

I have pleasure in enclosing our catalogue and price list. Please note that all our prices are
quoted CIF London.

If there is any further information you need, please contact us. Once again, thank you for your
letter.

Yours sincerely,
Exercice 4: page 53 Reply

Dear Ms Lardinois,

Thank you for your enquiry of 9 September in which you asked about our plastic toys.

Please find enclosed our current catalogue and price list. Where you can find an appropriate
plastic toys for children from 3 months old to 6. You might also be interested in visiting our
website.

We are able to offer a quantity discount on all orders exceeding £1,000. Payment would need
to be by sight draft and cash against documents.

If there is any further information you need, please contact us. Once again, thank you for your
letter.

Yours sincerely

Exercise 5: Page 54 Reply

Dear Sirs: tu utilise ça quand tu écris à une société pas à une personne en particulier
Yours sincerely : you have the name of the person you writte
Yours faithfully: you don’t know the name of the person you writte

Dear Mr Jackson,

Thank you for your enquiry of 27 February in which you asked about our BD-7 containers.

Please find enclosed our current catalogue and a price list. We have sent, by separate post,
samples of the advertised in the “PLASTIC MAGAZINE”.

If there is any further information you need, please contact us. Once again, thank you for your
letter.

Yours sincerely,

Enc.
Page 56, 57

Air freight: transport

Express freight: transport
Straw: where the animals sleep on

Closing: If our sales targets are met

CAD: incoterms
Att.Sig.Causio: Attention line

1. Satex S.p.A decided the terms of payment

2. No
3. Within the next six weeks

Page 58

Cat.No.: catalogue number

1. Is a order test if they are with they can discuss another terms of order
2. Cat.No.
3. 15% Trade discount allowed payment
4. Within six weeks
5. Order no. DR4316

Exercise: page 61

1. Place
2. Cancel
3. acknowledge
4. Despatch
5. Confirm
6. Ship
7. refuse
8. made up

Excercice 2: page 62

1. Dear Sig Causio

2. I attach our order NO 49301/31 for the selection of shirts
3. I can confirm that the 10% quantity discount off net prices that you offered is
acceptable
4. As agreed, we will pay letter of credit
5. As soon as the bank hands over the shipping documents, the credit will be released
6.
Statement of account: have some credits with a company.

Clear your account: pay your date.

Storage place: warehouse
Settle: pay
Remittance: payments
Either+ or: either listening to me or her, tu l’écoute elle ou moi
Neither +nor: you neither listening to me and nor her, tu ne l’écoute ni elle ni moi

Page 79:

1. Copy invoices.
2. Three months
3. Yes
4. We will instruct our solicitors to start proceedings.

Page 82: Formal or informal

1. F aI
2. I df
3. F bI
4. F eI
5. F cI

Page: 83

1. Bill
2. for
3. Clear
4. On cause is a date, in for a month et for a hour
5. offer
6. With
7. Balance
8. Within

Page 82:
2)

Dear Mr Jonh,

I am writing concerning our invoice No. BX50145 for £2000,00 a copy of which is enclosed.
It appears that invoice has not yet been settled.

Please could you contact us and let us know why the balance has not yet been paid?

Yours sincerely,
3)
Dear Mr John,

With reference to my letter of 10 December, I enclosed copy invoices which made up your
October statement, the balance of which still remains outstanding.

We have neither received your remittance nor any explanation as to why the balance of
£2000,00 has not been cleared. Please would you either reply with an explanation or send us a
cheque to clear the account within the next seven days?

Yours sincerely,

4)

Dear Mr John,

We wrote to you on two occasions, 10 December and 18 December, concerning the account
No. BX50145 for £2000,00 which has been outstanding since October, but as yet have not
received a reply.

Unless we receive your remittance within the next days, we will instruct our solicitors to start
proceedings.

Yours sincerely,