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Synxis How To

The document provides instructions for using the Synexis hotel rate management system. It outlines how to set up and manage room rates, rate codes, pricing, promotions, restrictions, and reports. Key steps include clicking on room codes to match rates to rooms, setting rate pricing and blackout dates by season, activating promotions, and creating booking links for special rates. It also describes how to check if rates are viewable and make requests to translate rates if not viewable in certain systems.

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mniamonitakis
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1K views5 pages

Synxis How To

The document provides instructions for using the Synexis hotel rate management system. It outlines how to set up and manage room rates, rate codes, pricing, promotions, restrictions, and reports. Key steps include clicking on room codes to match rates to rooms, setting rate pricing and blackout dates by season, activating promotions, and creating booking links for special rates. It also describes how to check if rates are viewable and make requests to translate rates if not viewable in certain systems.

Uploaded by

mniamonitakis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Synexis

Mainly will use set up and manage

 Click on room code (must match the opera one)

Detail name  save

Description

 If green it is live
 Change the names here too
 Go into each specific line and change

Policies
 If you want to change a rate code to have a specific policy, move left to right

Rates
 Rat econfig
 If you cant find a code (maybe inactive/active)
 Click pencil
 Type in
o Corp needs to be negotiated
o Keep code to PMS similar
 Mark if commissionable or not
 Where is it derived from? Can make a default for specifics
 If you cant find specific code ther might be a LOS on or lead time booking
 Description
o If it is a gds make sure good description
 Assignment
o Select room to sell and drag right
 Channel assignment
o Make sure same ones click as on the top
o Confidential for a member rate or promo rate
o Need voice ( if call center) pms, booking engine, and mobine
 ? connect channel
o OTA is here
o If it is nto here u need to contact synxis
 Rate access (don’t click)
 Load rate
o Related tasks
o Rate pricing
o Add Floor and CL, STD, decimal
o Edit the offer , LOS you can add
o Mkee sure all the room types needed are selecte d
o Make sure of the additional % or what not off is ok

Corp rate codes


 Type ntegotated
 Class : negotiated
 Consorta, you can derive from a main consortia plan
 Confidential to not be online
 No channel connect only OTA and GDS? )

Rate pricing
 Name the seasons
 Select date range ( put floor price)
 Put contracted rate for FL and CL, but CL is contracted
 Click down arrow to change all future rate
 Create blackout dates

Rate changing
 Manage
 Avail
 Rate override
 Select rate to change
 Click override rate pricing
 Click save

Restrictions
 Manage
 Avail
 Stay restrictions

Close the hotel


 Adv stay
 Date range
 Close
 Save
 If want to just close OTAs you do channel connect

Room Restrictions
 Same way as above but if you don’t see it click room and generate

Verify rate issues


 Manage
 Pricing view
 Click room
 Click room type
 Chec kavailability
 Scroll down

To fix issues
 Go back to the stay restriction
 Then click then save
 The remove click bottom

Reports
 Report
 Channel
 Channel prodc
 General report
 Manage reservation
 R is confirm
 X is cancel

Promotions
 Rate
 Promotion
 Activate the slash pricing
 Add new branch
 Set up effective start dates and end date
 Effective #
Booking Links
 Synxis bookin engine
 Type
 Company
 Promo
 Company
 Type
 Access
 Generate link
 Promo should be rate code or group name

Interface health center


 By channel
 Channel ota activation
 Product

Is rate live
 Rate
 GDS LOS viewership
 Gds rate translation
 Click code
 View
 If green it is live

If not green
 Search corp
 Contain: put in the company
 Clikc add work request
 Click create rate translation
 If PCCc code, type in the office ID
 If not recognized, add ** at end
 All the way at the bottom you find name, sleect box, submit work request, should be fixed in 24
hours or less

Copy rate
 Rate copy
 Double click
 Scroll down same hotel
 Click rate confi
 Change rate code**
 Find rate in rate config

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