Make payments, give us meter readings, and manage your
account at any time of the day or night.
nwl.co.uk
Your account number Bill number
Mr Yasir Mehmood
7008 9480 78 29520682
Bill date
Sent by email to
[email protected] 9 February 2024
Balance on
31 July 2023 Your payment
£34.39
will be
What you paid
£64.39
Hello Mr Mehmood
New charges
Your water bill £272.93 from
Account balance 5 March 2024.
31 July 2023 to 9 February 2024 £242.93
A Based on an actual meter reading
Your monthly
Need help with your bills? payment has
Let's do something about it been reviewed
It's hard to afford your bills sometimes and asking for
help can be even harder. There are ways we can help - You don't need to do anything, we'll take your
from payment plans to flexible payments to advice! payments by Direct Debit.
Why not try using our eligibility checker at
nwl.co.uk/checker to find out if you qualify for How we worked out your
· Discount of up to 50% off your bills*
new payment amount
· Paying your bill direct from your benefits*
· Flexible payments and payment breaks F Current balance £242.93
* go to page 4 for more about these schemes and other ways we
can help
n Estimated usage over £579.70
the next 12 months
We're here to help! The best thing you can do is get in
touch and we'll talk you through your options. m New monthly payment £69.00
You can call 0345 733 5566. You can also chat to us on
webchat at nwl.co.uk/contact
We'll take your monthly Direct Debit of £69.00 on
or immediately after the 5th of each month. We'll
review your monthly payment at your next bill.
MAYA,
Page 1 of 4
our digital assistant can help you find out
why. Scan the QR code or go to
About your usage Your supply details
Address 3 Durham Road, Bowburn,
H What you've used supplied:
Meter
Durham, DH6 5AT
23RA12443545
Latest Previous Total number:
reading reading used
What you've used
91 p
x 0 v
x 91 m³
This bill (31 July 2023 to 9 February 2024)
9 Feb 2024 31 Jul 2023 See below
(actual reading) (actual reading) for charges.
91 m³
How your usage compares
I Water charges (31 July 2023 to 9 February 2024)
Number of
This is the charge for treating the water and getting it to you.
Fixed charge 194 days at £45.09 per year = £23.90
people in
household T U V WX
Usage 91m³ at £1.2381 per m³ = £112.67
Typical usage over 28 45 60 75 85
b Sewerage charges (31 July 2023 to 9 February 2024) six months (m³)
This is the charge for taking used water and rainwater away through the To check your usage or find out how to read
sewer. your meter sign into your online account.
Don't have one, download our app or sign up
Fixed charge 194 days at £88.32 per year = £46.81 on our website.
Usage 91m³ at £0.9841 per m³ = £89.55
What is a cubic metre (m³) ?
New charges this bill £272.93
It's 1,000 litres or 220 gallons of water, which
You don't pay VAT on your water charges. gets you either...
C 12
baths
c 28
showers
f 14
washes
7008948078 Page 2 of 4
Stay in control
A Payments since last time
5 February 2024 £30.00 1 September 2023 £34.39
Total payments £64.39
When you pay by Direct Debit you're protected by the Direct Debit
Guarantee
· This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
· If there are any changes to the amount, date or frequency of your Direct Debit we will notify you 10 working days in advance of your account being
debited or as otherwise agreed. If you ask us to collect a payment, confirmation of the amount and date will be given to you at the time of the
request.
· If an error is made in the payment of your Direct Debit, by us or your bank or building society, you are entitled to a full and immediate refund of the
amount paid from your bank or building society.
· If you receive a refund you are not entitled to, you must pay it back when we ask you to.
· You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also
notify us.
7008948078 Page 3 of 4
Leaks? Bursts? Blockages?
Call 0345 717 1100 for 24/7 emergency support. K
Bills? Moving? Paying?
Call 0345 733 5566 or start a webchat at nwl.co.uk.
We're open 8am to 7pm Monday to Friday, and from 8am till 1pm on Saturdays.
M
Struggling to pay your water bills? Introducing Priority services
Z Low income discount: Get a discount of up to
50% if your bill takes up 3% or more of your
We offer support for a range of circumstances:
· Set a password to protect you from anyone pretending
household income after paying rent/mortgage, and to work for us.
· Your household income is less than £23,933 or, · Let us know if you would need support during an
· Someone you live with receives Pension Credit. interruption to your water supply.
· Get your bills in Braille, large print, or on CD.
Z Reduced bill: If you don't have enough money
coming in to cover your most important bills, we
· Nominate a family member, carer, or friend to discuss
your account on your behalf.
may be able to lower your bill by up to 50%.
Q Flexible payment plan: Make things more
affordable by changing how often you pay.
Sign up online at nwl.co.uk/priorityservices or call us
on 0345 733 5566 to sign up today. If you choose to call
us and need help from a Text Relay interpreter, dial
g Bill cap scheme - WaterSure: Caps your bills if
you have a meter, receive certain benefits, and
18001 before any call.
If English isn't your first language, we can provide a
either have a large family or someone has a medical
condition and uses lots of water. telephone interpreter.
g WaterDirect: Pay your bills direct from benefits.
Give us your feedback
Getting things right first time is really important, so when
We're here to help! Get in touch on 0345 733 5566, visit things don't go to plan we want to know about them.
nwl.co.uk/bill-help or start a webchat at If you have any feedback, compliments or complaints, call
nwl.co.uk/contact to see if you are eligible. us on 0345 733 5566 or go to nwl.co.uk/care and we'll
work with you to put it right. We can often do this in
How we use your information real-time, but where it's more complex we'll let you know
We share information with credit reference agencies when as soon as we can. We're allowed 10 working days to
you open an account with us and also on an ongoing basis; investigate and respond but we normally come back much
this includes information about your paid accounts and any more quickly.
debts not paid on time. Failure to keep up with payments may If you've followed our complaints process and you are still
impact your credit score and could affect your ability to obtain unhappy, or your issue is over 8 weeks old, you can call
credit in the future. CCW. CCW offers free independent advice. You can visit
You can read our privacy statement to find out more about their website at ccw.org.uk, call them on 0300 034 2222,
how Northumbrian Water protects your data at or write to them at: CCW, 23 Stephenson Street,
nwl.co.uk/privacy Birmingham, B2 4BH.
............................................................................................................................................................................................................................................................
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Follow us @nwater_care
Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.
Head office: Northumbrian Water, Customer Centre, PO Box 300, Durham, DH1 9WQ.
Northumbrian Water Limited. Registered in England and Wales. Registered number: 02366703. VAT registration number: GB 499 9803 59.
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Northumbrian Water protects your data on our website at nwl.co.uk/privacy
7008948078 Page 4 of 4
