SIX SIGMA ROLES AND RESPONSIBILITIES

PERSON ROLES RESPONSIBILITIES

RESPONSIBLE
Strategic Leadership  Ensures Six Sigma goals are linked to enterprise goals
 Develops new policies as required
 Aligns process excellence efforts across the organization
 Suggests high-impact projects
 Approves project selection strategy
Assures progress  Provides resources
Executive  Tracks and controls progress toward Goals
Six Sigma  Reviews improvement teams’ results
Council  (BB, GB, Lean, Supply Chain, other)
 Reviews effectiveness of Six Sigma deployment: systems,
processes, infrastructure, etc.
Cultural  Communicates vision.
transformation  Removes formal and informal barriers
 Commissions modification of compensation, incentive,
reward and recognition systems
 Six Sigma champion for ACME
 Develops Enterprise Six Sigma deployment
 Owns the Six Sigma project selection and prioritization
process for ACME
 Assures Six Sigma strategies and projects are linked
through quality function deployment to business plans
Manages Six Sigma  Achieves defect reduction and cost takeout targets through
Director,
infrastructure and Six Sigma activities
Six Sigma
resources  Member of Executive Six Sigma Council
 Leads and evaluates the performance of Black Belts and
Master Black Belts
 Communicates Six Sigma progress with customers,
suppliers and the enterprise
 Champions Six Sigma reward and recognition, as
appropriate
Six Sigma Certifies Black Belts  Works with local units to customize Black Belt and Green
Certification Board representatives Belt requirements to fit business needs.

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 include Master Black  Develops and implements systems for certifying Black Belts
Board Belts and key Six and Green Belts
Sigma Leaders  Certifies Black Belts
Cross-functional Six  Provides input into policies and procedures for successful
Six Sigma Sigma team implementation of Six Sigma across ACME
Core Team Part-time change agent  Facilitates Six Sigma activities such as training, special
recognition events, Black Belt testing, etc.
Master Black Enterprise Six Sigma  Highly proficient in using Six Sigma methodology to
Belt Expert Permanent full- achieve tangible business results
time change agent  Technical expert beyond Black Belt level on one or more
Certified Black Belt aspects of process improvement (e.g., advanced statistical
with additional analysis, project management, communications, program
specialized skills or administration, teaching, project coaching).
experience especially  Identifies high-leverage opportunities for applying the Six
useful in deployment Sigma approach across the enterprise
of Six Sigma across the  Basic Black Belt training
enterprise  Green Belt training
 Coach/Mentor Black Belts
 Participates on ACME Six Sigma
 Certification Board to certify Black Belts and Green Belts
Six Sigma technical  Leads business process improvement projects where Six
expert; Sigma approach is indicated
Temporary, full-time  Successfully completes high-impact projects that result in
change agent (will tangible benefits to the enterprise
return to other duties  Demonstrated mastery of Black Belt body of knowledge
Black Belt after completing a two  Demonstrated proficiency at achieving results through the
to three-year tour of application of the Six Sigma approach.
duty as a Black Belt).  Internal Process Improvement
 Consultant for functional areas
 Coach/Mentor Green Belts
 Recommends Green Belts for Certification
Green Belts Six Sigma project  Demonstrated mastery of Green Belt body of knowledge.
originator  Demonstrated proficiency at achieving results through the
Six Sigma project application of the Six Sigma approach
leader  Recommends Six Sigma projects
Part-time Six Sigma  Participates on Six Sigma project teams

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 change agent.  Leads Six Sigma teams in local improvement projects
Continues  Works closely with other continuous improvement leaders
to perform normal to apply formal data analysis approaches to projects
duties  Teaches local teams, shares knowledge of Six Sigma
while participating on  Successful completion of at least one Six Sigma project every
Six 12 months to maintain their Green Belt certification
Sigma project teams
Six Sigma champion in
local area
Six Sigma Primary ACME vehicle  Completes chartered Six Sigma projects that deliver tangible
Improvement for achieving Six Sigma results.
Team improvements  Identifies Six Sigma project candidates
 Ensures £ow-down and follow-through on goals and
strategies within their organizations
 Plans improvement projects
 Charters or champions chartering Process.
 Identifies teams or individuals required to facilitate Six
Sigma deployment
 Integrates Six Sigma with performance appraisal process by
identifying measurable Six Sigma goals/objectives/results
 Identifies, sponsors and directs Six Sigma projects
 Holds regular project reviews in accordance with project
ACME
Champions for Six charters
Leaders and
Sigma  Includes Six Sigma requirements in expense and capital
Managers
budgets
 Identifies and removes organizational and cultural barriers
to Six Sigma success
 Rewards and recognizes team and individual
accomplishments (formally and informally)
 Communicates leadership vision
 Monitors and reports Six Sigma progress
 Validates Six Sigma project results
 Nominates highly qualified Black Belt and/or Green Belt
candidates
Project Sponsor Charter and support  Sponsor is ultimately responsible for the success of sponsored
Six Sigma project projects.
teams

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  Actively participates in projects
 Assures adequate resources are provided for project
 Personal review of progress
 Identifies and overcomes barriers and issues.
 Evaluates and accepts deliverable
 Provides day-to-day direction for Six Sigma project Black Belt
Manages Six Sigma and team activities
resources dedicated to
 Provides local administrative support, facilities, and
‘‘Matrixed’’ a particular area (e.g.,
materials.
Project teams of Black Belts on
 Conducts periodic reviews of projects.
Manager special assignment).
Champions Six Sigma  Provides input on Black Belt performance appraisals
Black Belt team Belts.  Makes/implements decisions based on recommendations of
Six Sigma Black
 Actively participates in team tasks
Six Sigma
Learns and applies Six  Communicates well with other team members
Improvement
Sigma tools to projects  Demonstrates basic improvement tool knowledge
Team Member
 Accepts and executes assignments as determined by team