Quiz/Pretest/Written Exam Answer Sheet Template
Course Subject: Quality Control
ID: 004202305078
Name: Dimas Bagus Setyawan
Class: 2
Group: F
Morning/ Evening : Evening
Date: 29/02/2024
Evaluation Type (Quiz/Pretest/Written Exam) :
Answer to Question No 1:
1. Performance
Performance describes the main functional aspects of a product. Performance in the context of an
automobile would include characteristics like handling, comfort, cruising speed, and acceleration.
Due to the quantifiable nature of this quality dimension, brands can typically be evaluated
impartially based on distinct performance facets. However, creating overall performance rankings
is more challenging, particularly when those rankings include perks that not all customers require.
2. Features
Features are typically the extra features that enhance a product or service's primary functionality.
They are the "bells and whistles" of the product or service. It can be challenging to make the
distinction between main performance criteria and secondary aspects. The important thing to
remember is that features are quantifiable, objective qualities, and their translation into quality
differences is determined by individual needs rather than biases.
3. Reliability
This dimension shows the likelihood that a product will break down or malfunction within a given
time frame. The failure rate per unit of time, the mean time between failures, and the mean time
to first failure are some of the most often used dependability metrics. These guidelines apply
more to durable commodities than to quickly consumed goods or services since they call for a
product to be used for a set amount of time.
4. Conformance
The degree to which a product satisfies established standards in terms of both design and
operation is known as conformance. The two most widely used indicators of nonconformance are
factory defect rates and the frequency of service calls that occur after a product is delivered to the
customer. These actions disregard
5. Durability
Durability is a product life metric that encompasses both technical and economic aspects. In
technical terms, durability is the amount of use a thing can withstand before degrading. Another
way to put it would be the amount of use a product has before breaking down and needing to be
replaced rather than continuously repaired.
6. Serviceability
Serviceability is defined as ease of repair, promptness, politeness, and competence. Customers
worry about a product breaking down, but they also worry about how long it takes to get service
back, how promptly appointments are kept, how friendly the service staff is, and how often
repairs or service calls don't fix persistent issues. In situations where issues are not immediately
resolved and complaints are filed, a company's complaints handling procedures are also likely to
affect customers' ultimate evaluation of product and service quality.
7. Aesthetic
Aesthetic has a subjective aspect known as aesthetics. A product's appearance, texture, sound,
flavor, and aroma are all subjective and representative of personal preference. It could be
challenging to satisfy everyone on this quality-related dimension.
8. Perceived quality
Customers might only be able to compare brands using indirect metrics since they don't always
have access to all the information on the features of a good or service. For example, it is rare to be
able to directly examine a product's durability; instead, one must typically draw conclusions about
it from a variety of observable and intangible features. Images, advertisements, and brand
names—which imply quality rather than the actual thing—may be crucial in these situations.
Answer to Question No 2:
Six sigma is a method in management that provides organization with the tool necesarry to
improve bussines process competence, if lean six sigma is a management philosophy that
combines lean concept with six sigma principle that value defect prevention over defect
detection. So the six sigma concept began in the mid 1980 and lean six sigma is a relatively new
concept that was developed in the mid 2000
Answer to Question No 3:
A.) Data entry to the excel and calculation of mean and range ( max value – min value)
UCL and LCL constant
Process grand mean X bar = 10.00
Average range R bar = 64.44
Constant A2= 0.577
Constant D4= 2.114
Constant D3= 0
For mean chart = 47.18 X bar + R bar A2
Upper control limit
Lower control limit = -27.18 X bar – R bara A2
For range chart = 136.24 D4’R bar
Upper control limit = 0 D3’R bar
Lower control limit
No point is out of control limits so we can say that the proceaa is in control.
B.) Prcess deviation = R-bar/d2 = 6.41/2.326 = 27.71
C.) Upper spesification limit (USL) 6.6
Lower spesification limit (LSL) 6
Standard deviation (R bar /d2) = 0.04
Cp = 2.35
Cpu =1.49
Cpl = 3.21
Cpk = 1.49 ( min of cpu and cpl)
Answer to Question No 4 :
a)
b)
