VA2432-h

VA2432-mh
Display
User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.

Model No. VS17789

P/N: VA2432-H | VA2432-MH | VA2432-H-W | VA2432-MH-W
 Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding
the world’s expectations for technological evolution, innovation, and simplicity.
At ViewSonic®, we believe that our products have the potential to make a positive
impact in the world, and we are confident that the ViewSonic® product you have
chosen will serve you well.

Once again, thank you for choosing ViewSonic®!

2
Safety Precautions
• Read these instructions completely before using the equipment.
• Keep these instructions in a safe place.
• Heed all warnings and follow all instructions.
• Sit at least 18” / 45 cm from the monitor.
• When installing the monitor, please leave 4” / 10 cm of open space around the
monitor for ventilation safety purposes.
• Always handle the display with care when moving it.
• Always use cabinets or stands or installation methods recommended by the
manufacturer of the monitor set.
• Always use furniture that can safely support the monitor.
• Always ensure the monitor is not overhanging the edge of the supporting
furniture.
• Do not place the monitor where children are likely to be present.
• Always educate children about the dangers of climbing on furniture to reach the
monitor or related equipment.
• Always route and manage cords and cables connected to your monitor so they
cannot be tripped over, pulled, or grabbed.
• Exercise caution when removing the rear cover of the monitor. This monitor
contains high-voltage parts.
• Do not use this equipment near water. To reduce the risk of fire or electric
shock, do not expose the monitor to rain or moisture.
• Avoid exposing the monitor to direct sunlight or other sources of sustained heat.
Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the
monitor to dangerous levels.
• Clean with a soft, dry cloth. If further cleaning is required, see the
“Maintenance” section in this guide for further instructions.
• Avoid touching the screen. Skin oils are difficult to remove.
• Do not touch, rub, or apply pressure to the monitor screen, as it may
permanently damage the screen.
• Do not place the monitor in an unstable location.
• Do not place the monitor on tall furniture (for example, cupboards or bookcases)
without anchoring both the furniture and the monitor to a suitable support.
• Do not place the monitor on cloth or other materials that may be located
between the product and supporting furniture.

3
• Place the monitor in a well-ventilated area. Do not place anything on the display
that prevents heat dissipation.
• Do not place heavy objects on the display, video cable, or power cord.
• Do not place items that might tempt children to climb, such as toys and remote
controls, on the top of the monitor or furniture on which the product is placed.
• If smoke appears, an abnormal noise, or a strange odor is present, immediately
switch the display off and contact your dealer or ViewSonic. It is dangerous to
continue using the display.
• Do not attempt to circumvent the safety provisions of the polarized or
grounding-type plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding prong. The
wide blade and the third prong are provided for your safety. If the plug does not
fit into your outlet, obtain an adaptor and do not attempt to force the plug into
the outlet.
• Please confirm the distribution system installed in the building. The system
should provide a circuit breaker rated at 120/240V, 20A.
• When connecting to a power outlet, DO NOT remove the grounding prong.
Please ensure grounding prongs are NEVER REMOVED.
• Protect the power cord from being treaded upon or pinched, particularly at the
plug, and at the point where it emerges from the equipment. Be sure that the
power outlet is located near the equipment so that it is easily accessible.
• Only use attachments/accessories specified by the manufacturer.
• Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the equipment. When a cart is used, use with caution
when moving the cart/equipment combination to avoid injury from tipping over.
• Unplug this equipment when it will be unused for long periods of time.
• Refer all servicing to qualified service personnel. Service will be required when
the unit has been damaged in any way, such as: if the power-supply cord or
plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit
is exposed to rain or moisture, or if the unit does not operate normally or has
been dropped.
• Excessive sound volume from ear-/headphones may cause hearing damage/
hearing loss.
• Adjustment of the volume control as well as the equalizer may increase the ear-/
headphones output voltage and therefore, the sound volume level.
• The factors influencing the ear-/headphones output other than those specified
by the manufacturer (e.g. operating system, equalizer software, firmware,
driver) may increase the ear-/headphone output voltage and therefore, the
sound volume level.

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• Stability Hazard: The display may fall, causing serious personal injury or death.
To prevent injury, this display must be securely attached to the floor/wall in
accordance with the installation instructions.
• Fastening the monitor to a wall or fixed object using cordage or other restraining
devices can help support the weight of the monitor in order to prevent the
monitor from falling over.
Hole pattern Interface Pad Screw Screw
Pad Hole
(W x H) (W x H x D) Specification Quantity
75 x 75 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm 4 pieces

or
VESA wall mounng hole

NOTE:
• Restraining device/cordage should be able to withstand 100N force.
• Make sure the cordage is straightened, and any slack is removed. The back
of the device shall face the wall to ensure the device cannot tilt under
external force.
• Make sure the monitor does not tilt under external force at any height and
rotation angle of the device.
• If the existing monitor is going to be retained and relocated, the same
considerations as above should be applied.

5
Contents
Safety Precautions........................................................ 3
Contents....................................................................... 6
Introduction................................................................. 8
Package Contents....................................................................................................8
Product Overview....................................................................................................9
Front and Rear View................................................................................................. 9
I/O Ports .................................................................................................................. 9

Initial Setup................................................................ 10
Installing the Stand................................................................................................10
Removing the Stand and Mounting the Display....................................................11
Using the Security Slot...........................................................................................12
Making Connections................................................... 13
Connecting to Power.............................................................................................13
Connecting External Devices.................................................................................14
Using the Monitor...................................................... 15
Adjusting the Viewing Angle..................................................................................15
Tilt Angle Adjustment............................................................................................. 15
Turning the Device On/Off....................................................................................16
Quick Menu............................................................................................................ 17
Configuring the Settings........................................................................................18
General Operations................................................................................................ 18
On-Screen Display (OSD) Menu Tree..................................................................... 20

Appendix.................................................................... 24
Specifications.........................................................................................................24
Glossary.................................................................................................................26
Troubleshooting....................................................................................................30
Maintenance.........................................................................................................32
General Precautions............................................................................................... 32
Cleaning the Screen................................................................................................ 32
Cleaning the Case................................................................................................... 32

6
Regulatory and Service Information........................... 33
Compliance Information........................................................................................33
FCC Compliance Statement.................................................................................... 33
Industry Canada Statement.................................................................................... 33
CE Conformity for European Countries.................................................................. 33
Declaration of RoHS2 Compliance......................................................................... 34
Indian Restriction of Hazardous Substances.......................................................... 35
Product Disposal at End of Product Life................................................................. 35
Copyright Information...........................................................................................36
Customer Service...................................................................................................37
Limited Warranty................................................................................................... 38
Mexico Limited Warranty....................................................................................... 41

7
Introduction
Package Contents
• Monitor
• Power cord
• Power adapter
• Video cable
• Quick start guide

NOTE: The power cord and video cables included in your package may vary
depending on your country. Please contact your local reseller for more
information.

8
Product Overview
Front and Rear View

I/O Ports

HDMI

1 2 3 4

1. HDMI 2. VGA 3. Audio Out 4. DC IN

9
Initial Setup
Installing the Stand
1

NOTE: Always place the device on a flat, stable surface. Failure to do so may
cause the device to fall and damage the device and/or result in personal
injury.

10
Removing the Stand and Mounting the Display
NOTE: For use only with a UL certified mount kit/bracket. To obtain a mounting
kit or height adjustment base, contact ViewSonic® or your local dealer.
75 mm

75 mm
Refer to the table below for the standard dimensions for mounting kits.
Maximum Hole pattern Interface Pad Screw
Pad Hole Specification Screw
Loading (W x H) (W x H x D) Quantity
14 kg 75 x 75 mm 115 x 115 x 2.6 mm Ø 5 mm M4 x 10 mm 4 pieces

NOTE: Mounting kits are sold separately.

1. Turn off the device and disconnect all cables.
2. Place the device on a flat, stable surface with the screen facing down.
3. Remove the monitor stand.
1 2

4. Attach the mounting bracket to the VESA mounting holes at the rear of the
device. Then secure it with four (4) screws (M4 x 10 mm).
5. Follow the instructions that come with the mounting kit to mount the monitor.

11
Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to
secure the device to a fixed object.
Additionally, fastening the monitor to a wall or fixed object using a security cable
can help support the weight of the monitor in order to prevent the monitor from
falling over.
Below is an example of setting up a security slot locking device on a table.

12
Making Connections
This section guides you on how to connect the monitor with other equipment.
Connecting to Power
1. Connect the power cord to the DC IN jack at the rear of the device.
2. Plug the power cord plug into a power outlet.

2
1

13
Connecting External Devices

HDMI HDMI

VGA

14
Using the Monitor
Adjusting the Viewing Angle
Tilt Angle Adjustment
Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚).

NOTE: When adjusting, support the stand firmly with one hand while tilting the
monitor forwards or backwards with the other hand.

15
Turning the Device On/Off
1. Plug the power cord into a power outlet.
2. Press the Power button to turn on the monitor.
3. To turn the monitor off, press the Power button again.

NOTE: The monitor will still consume some power as long as the power cord
is connected to the power outlet. If the monitor is not being used for a
long period of time, please disconnect the power plug from the power
outlet.

Using the Control Panel Keys

Use the control panel keys to access the Quick Menu, activate Hot Keys, navigate
the On-Screen Display (OSD) Menu, and change the settings.

1(«) 2 3 4 5( )

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Quick Menu
Press the 1(«) to activate the Quick Menu.
View Mode

Standard

Game

Movie

Web

Text

MAC

Mono

NOTE: Follow the key guide that appears on the screen to select the option or
make adjustments.
Menu Description

ViewMode Select one of the preset color settings.

Volume Adjust the level, or mute the volume.

Contrast/Brightness Adjust the contrast or brightness level.

Input Select Select the input source.

Exit Exit the Quick Menu.

17
Configuring the Settings
General Operations
1. Press the 2/3/4 key to display the On-Screen Display (OSD) Menu.

Input Audio Adjust ViewMode Color Adjust Manual Image Setup Menu
Select Adjust

D-SUB
HDMI

75% 1920 x 1080 @ 60Hz

2. Press the 1(«) or 2 key to select the main menu. Then press the 3 key to enter
the selected menu.

Input Audio Adjust ViewMode Color Adjust Manual Image Setup Menu
Select Adjust

Contrast/Brightness Contrast
Color Temperature Brightness
Color Space
Color Range

1920 x 1080 @ 60Hz

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3. Press the 1(«) or 2 key to select the desired menu option. Then press the 3 key
to enter the sub-menu.

Input Audio Adjust ViewMode Color Adjust Manual Image Setup Menu
Select Adjust

Contrast/Brightness Contrast 50
Color Temperature Brightness
Color Space
Color Range

1920 x 1080 @ 60Hz

4. Press the 1(«) or 2 key to adjust/select the setting. Then press the 3 key to
confirm.

Input Audio Adjust ViewMode Color Adjust Manual Image Setup Menu
Select Adjust

Contrast/Brightness Contrast 50
Color Temperature Brightness
Color Space
Color Range

1920 x 1080 @ 60Hz

NOTE: Certain menu option adjustments do not require the user to press the 3
key to confirm the selection. Follow the key guide that appears on the
screen to select the option or make adjustments.
5. Press the 4 key to return to the previous menu.
NOTE: To exit the OSD Menu, press the 5( ) key.

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On-Screen Display (OSD) Menu Tree
Main Menu Sub-menu Menu Option
D-Sub
Input Select
HDMI
Volume (-/+, 0~100)
Audio Adjust On
Mute
Off
Standard
Game
Movie
ViewMode Web
Text
MAC
Mono
Contrast (-/+, 0~100)
Contrast/Brightness
Brightness (-/+, 0~100)
sRGB
Bluish
Cool
Native
Color Temperature
Warm
Red (-/+, 0~100)
Color Adjust
User Color Green (-/+, 0~100)
Blue (-/+, 0~100)
Auto
Color Space
RGB
(for HDMI only)
YUV
Auto
Color Range
Full Range
(for HDMI only)
Limited Range

20
Main Menu Sub-menu Menu Option
Auto Image Adjust
(for D-Sub only)
Horizontal Size
(-/+, 0~100)
(for D-Sub only)
H./V. Position Horizontal Position (-/+, 0~100)
(for D-Sub only) Vertical Position (-/+, 0~100)
Fine Tune
(-/+, 0~100)
(for D-Sub only)
(-/+,
Sharpness
0/25/50/75/100)
Blue Light Filter (-/+, 0~100)
4:3
Manual 5:4
Image Adjust Aspect Ratio
16:9
16:10
Overscan On
(for HDMI only) Off
(-/+, 0/10/20/30/4
Black Stabilization 0/50/60/70/80/90
/100)
(-/+,
Advanced DCR
0/25/50/75/100)
Standard
Response Time Advanced
Ultra Fast

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Main Menu Sub-menu Menu Option
English
Français
Deutsch
Español
Italiano
Suomi
Svenska
Language Русский
Türkçe
Česká
Tiếng Việt
日本語
Setup Menu
한국어
繁體中文
简体中文
Variable Refresh On
Rate
(for HDMI only) Off
On
1ms Mode
Off
Information
Native
OSD Size
Large
OSD Timeout (-/+, 5/15/30/60)

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Main Menu Sub-menu Menu Option
On
OSD Background
Off
On
Power Indicator
Off
On
Auto Power Off
Off
30 minutes
45 minutes
Sleep
60 minutes
(for HDMI only)
Setup Menu 120 minutes
Off
Standard
ECO Mode Optimize
Conserve
On
Auto Detect
Off
On
DDC/CI
Off
Memory Recall

23
Appendix
Specifications
Item Category Specifications
IPS, Color a-Si TFT Active Matrix 1920 x 1080 LCD;
Type
0.2745 (H)mm x 0.2745 (V)mm pixel pitch
LCD Display Size 60.4 cm, 23.8” viewable
Color Filter RGB vertical stripe
Glass Surface Anti-Glare (Haze 25%), Hard Coating (3H)
Analog
D-Sub: fh24~86 kHz, fv:48~75 Hz
Input Signal Video Sync TMDS digital (100 Ω)
HDMI (v. 1.4): fh30~115 kHz, fv:48~100 Hz
PC up to 1920 x 1080
Compatibility
Macintosh up to 1920 x 1080
Recommended 1920 x 1080 @ 60Hz
• 1920 x 1080 @ 50, 60, 75, 100Hz
• 1680 x 1050 @ 60Hz
• 1600 x 1200 @ 60Hz
• 1600 x 900 @ 60Hz
• 1440 x 900 @ 60, 75Hz
• 1440 x 576 @ 50Hz
• 1400 x 1050 @ 60, 75Hz
• 1366 x 768 @ 60Hz
• 1360 x 768 @ 60Hz
• 1280 x 1024 @ 50, 60, 75Hz
• 1280 x 960 @ 50, 60, 75Hz
• 1280 x 800 @ 60, 75Hz
• 1280 x 768 @ 50, 60, 75Hz
Resolution1 • 1280 x 720 @ 50, 60Hz
Supported
• 1152 x 900 @ 66Hz
• 1152 x 870 @ 75Hz
• 1152 x 864 @ 60, 75Hz
• 1024 x 768 @ 50, 60, 70, 72, 75Hz
• 1024 x 600 @ 60Hz
• 848 x 480 @ 60Hz
• 832 x 624 @ 75Hz
• 800 x 600 @ 56, 60, 72, 75Hz
• 720 x 576 @ 50Hz
• 720 x 480 @ 60Hz
• 720 x 400 @ 70Hz
• 640 x 480 @ 50, 60, 67, 73, 75Hz
• 640 x 400 @ 60, 70Hz
• 640 x 350 @ 70Hz
Power2 Input Voltage AC 100-240V, 50/60Hz (auto switch)
Display Area Full Scan (H x V) 527.04 x 296.46 mm (20.75” x 11.67”)

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 Item Category Specifications
Audio Speaker 2 x 2W (*VA2432-mh only)
Temperature 0° C to 40° C (32° F to 104° F)
Operating
Humidity 20% to 90% (non-condensing)
conditions
Altitude 16,000 feet (5 km)
Temperature -20° C to 60° C (-4° F to 140° F)
Storage
Humidity 5% to 90% (non-condensing)
conditions
Altitude 40,000 feet (12.1 km)
Physical 540.45 x 406.05 x 185 mm
Dimensions
(W x H x D) (21.3” x 16” x 7.3”)
Wall Mount Dimensions 75 x 75 mm
Weight Physical 2.7 kg (6.0 lbs)
22W (Typical) without audio
Power saving On3
25W (Typical) with 50% audio (*VA2432-mh only)
modes
Off ≤ 0.3W
1
Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.
2
Please use the power cord from ViewSonic® or an authorized source only.
3
The test condition follows EEI standards.

25
Glossary
This section describes the standard glossary of terms used in all LCD display models.
All terms are listed in alphabetical order.
NOTE: Some terms may not be applicable to your monitor.

A Advanced DCR
Advanced DCR technology automatically detects the image signal and
intelligently controls the backlight brightness and color to improve on the
ability to make the black blacker in a dark scene, and make the white whiter
in a bright environment.
Audio Adjust
Adjusts the volume, mutes the sound, or toggles between inputs if you have
more than one source.
Auto Detect
If the current input source has no signal, the monitor will automatically
switch to the next input option. This function, on some models, is disabled
by default.
Auto Image Adjust
Automatically sizes, centers, and fine tunes the video signal to eliminate
waviness and distortion.

B Blue Light Filter

Adjusts the filter that blocks high-energy blue light for a more comfortable
viewing experience.
Brightness
Adjusts background black levels of the screen image.

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C Color Adjust
Provides several color adjustment modes, to help adjust the color settings to
fit the user’s needs.
Color Space
Allows users to choose which color space they would like to use for monitor
color output (RGB, YUV).
Color Temperature
Allows users to select specific color temperature settings to further
customize their viewing experience.
Panel Default Panel Original Status
sRGB Standard color space used for the Windows system.
Bluish Set the color temperature to 9300K.
Cool Set the color temperature to 7500K.
Native Default color temperature. Recommended for general use.
Warm Set the color temperature to 5000K.
Contrast
Adjusts the difference between the image background (black level) and the
foreground (white level).

I Information
Displays the timing mode (video signal input) coming from the graphics
card in the computer, the LCD model number, the serial number, and
the ViewSonic® website URL. See your graphics cards’s user guide for
instructions on changing the resolution and refresh rate (vertical frequency).
NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resolution
is 1024 x 768 and the refresh rate is 60Hz.
Input Select
Toggles between the various input options that are available for the
monitor.

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M Manual Image Adjust
Displays the “Manual Image Adjust” menu. You can manually set a variety of
image quality adjustments.
Memory Recall
Returns the adjustments back to factory settings if the display is operating in
a factory preset timing mode listed in the “Specifications” of this manual.
NOTE: (Exception) This control does not affect changes made in the
“Language Select” or “Power Lock” setting.

O Overscan
Refers to a cropped image on your monitor’s screen. A setting on your
monitor zooms in on movie content, so that you cannot see the outermost
edges of the film.

R Recall
Resets the ViewMode monitor settings.
Resolution Notice
The notice tells users that the current viewing resolution is not the correct
native resolution. This notice will appear in the display settings window
when setting up the display resolution.
Response Time
Adjusts the response time, creating smooth images without streaking,
blurring, or ghosting. A low response time is perfect for the most graphic-
intense gaming, and provides amazing visual quality while watching sports
or action movies.

S Setup Menu
Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can
activate on-screen display notifications so users do not have to reopen the
menu.
Sharpness
Adjusts the picture quality of the monitor.

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V ViewMode
ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”,
“Text”, “MAC”, and “Mono” presets. These presets are specifically designed
to deliver an optimized viewing experience for different screen applications.

1 1ms Mode <MPRT>

Choose whether to activate Moving Picture Response Time (MPRT); default
setting is Off.
NOTE:
• Make sure Input Timing detection is ≥ 75Hz to turn on 1ms Mode
from default.
• If 1ms Mode is set to “On”, when turning on FreeSync, MPRT will
automatically turn off.
• When 1ms Mode is set to “On”, the following functions will be
grayed out and disabled: Brightness, Advanced DCR, Eco Mode,
Response Time, DDC/CI Brightness adjustment.
• The IC controls Moving Picture Response Time, so the overall
Brightness will be dark.

29
Troubleshooting
This section describes some common problems that you may experience when
using the monitor.
Problem or Issue Possible Solutions
• Make sure you have turned on the monitor by
pressing the Power button.
• Make sure the power cord is properly and securely
No power
connected to the monitor and power outlet.
• Plug another electrical device into the power outlet
to verify that the outlet is supplying power.
• Make sure the video cable connecting the monitor
Power is On, but no
to the computer is properly and securely connected.
image appears on
• Adjust the brightness and contrast settings.
screen
• Make sure the correct input source is selected.
• If any colors (red, green, or blue) are missing,
check the video cable to make sure it is properly
Wrong or abnormal and securely connected. Loose or broken pins
colors in the cable connector could cause an improper
connection.
• Connect the monitor to another computer.
• Adjust brightness and contrast settings via the OSD
Screen image is too
Menu.
light or dark
• Reset the monitor to factory settings.
• Make sure the correct input source is selected.
• Check for bent or broken pins in the video cable
Screen image cuts in
connector.
and out
• Make sure the video cable connecting the monitor
to the computer is properly and securely connected.
Screen image is • Adjust the resolution to the correct Aspect Ratio.
blurred • Reset the monitor to factory settings.
• Adjust the horizontal and vertical controls via the
The screen isn’t OSD Menu.
centered correctly • Check the Aspect Ratio.
• Reset the monitor to factory settings.
The screen appears • Make sure the “Blue Light Filter” is Off.
yellow

30
 Problem or Issue Possible Solutions
The OSD Menu • Check whether the OSD Menu is locked.
does not appear • Turn off the monitor, unplug the power cord, plug it
on the screen/the back in, and then turn on the monitor.
OSD controls are • Reset the monitor to factory settings.
inaccessible
Control panel keys do • Press only one key at a time.
not work • Restart the computer.
Some menus aren’t • Adjust the ViewMode or the input source.
selectable in the OSD • Reset the monitor to factory settings.
• If using ear-/headphones, ensure the mini stereo
jack is connected.
No audio output
• Make sure the volume is not muted, nor set to 0.
• Check the Audio Input setting.
• Make sure there are no obstructions near or on the
The monitor will not monitor, and that there is adequate spacing.
adjust • For more information, see “Adjusting the Viewing
Angle”.
• Make sure the USB cable is connected properly.
USB devices connected
• Try changing to another USB port (if applicable).
to the monitor do not
• Some USB devices require a higher electric current;
work
connect the device directly to the computer.
• Make sure the Power is On
The external device • Adjust brightness and contrast via the OSD Menu.
is connected, but no • Check the connecting cable and make sure it is
image appears on the properly and securely connected. Loose or broken
screen pins in the cable connector could cause an improper
connection.

31
Maintenance
General Precautions
• Make sure the monitor is turned off and the power cable is unplugged from the
power outlet.
• Never spray or pour any liquid directly onto the screen or case.
• Handle the monitor with care, as a darker-colored monitor, if scuffed, may show
marks more clearly than a lighter-colored monitor.

Cleaning the Screen

• Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles.
• If the screen is still not clean, apply a small amount of non-ammonia, non-
alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the
screen.
Cleaning the Case
• Use a soft, dry cloth.
• If the case is still not clean, apply a small amount of non-ammonia, non-alcohol
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe
the surface.

Disclaimer
• ViewSonic® does not recommend the use of any ammonia or alcohol-based
cleaners on the display screen or case. Some chemical cleaners have been
reported to damage the screen and/or case of the monitor.
• ViewSonic® will not be liable for damage resulting from use of any ammonia or
alcohol-based cleaners.

32
Regulatory and Service Information
Compliance Information
This section addresses all connected requirements and statements regarding
regulations. Confirmed corresponding applications shall refer to nameplate labels
and relevant markings on the unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation. This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy, and if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void your authority to operate the
equipment.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)

CE Conformity for European Countries

The device complies with the EMC Directive 2014/30/EU and Low Voltage
Directive 2014/35/EU.

33
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical
and Electronic Equipment Directive 2012/19/EU (WEEE). The mark
indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to
local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive
2011/65/EU of the European Parliament and the Council on restriction of the use
of certain hazardous substances in electrical and electronic equipment (RoHS2
Directive) and is deemed to comply with the maximum concentration values issued
by the European Technical Adaptation Committee (TAC) as shown below:

Substance Proposed Maximum Actual Concentration

Concentration
Lead (Pb) 0.1% < 0.1%
Mercury (Hg) 0.1% < 0.1%
Cadmium (Cd) 0.01% < 0.01%
Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%
Polybrominated biphenyls (PBB) 0.1% < 0.1%
Polybrominated diphenyl ethers
0.1% < 0.1%
(PBDE)
Bis (2-ethylhexyl) phthalate
0.1% < 0.1%
(DEHP)
Butyl benzyl phthalate (BBP) 0.1% < 0.1%
Dibutyl phthalate (DBP) 0.1% < 0.1%
Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex
III of the RoHS2 Directives as noted below. Examples of exempted components
are:
• Copper alloy containing up to 4% lead by weight.
• Lead in high melting temperature type solders (i.e. lead-based alloys containing
85% by weight or more lead).
• Electrical and electronic components containing lead in a glass or ceramic other
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or
ceramic matrix compound.
• Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC
or higher.

34
Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies
with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in
concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for
the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living
green. Thank you for being part of Smarter, Greener Computing. Please visit the
ViewSonic® website to learn more.
USA & Canada:
https://www.viewsonic.com/us/go-green-with-viewsonic
Europe:
https://www.viewsonic.com/eu/go-green-with-viewsonic
Taiwan:
https://recycle.epa.gov.tw/

35
Copyright Information
Copyright© ViewSonic® Corporation, 2023. All rights reserved.

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation in the United States and other countries.

ViewSonic® and the three birds logo are registered trademarks of ViewSonic®
Corporation.

VESA is a registered trademark of the Video Electronics Standards Association.

DPMS, DisplayPort, and DDC are trademarks of VESA.

Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial

errors or omissions contained herein; nor for incidental or consequential damages
resulting from furnishing this material, or the performance or use of this product.

In the interest of continuing product improvement, ViewSonic® Corporation

reserves the right to change product specifications without notice. Information in
this document may change without notice.

No part of this document may be copied, reproduced, or transmitted by any means,

for any purpose without prior written permission from ViewSonic® Corporation.

VA2432-H_VA2432-MH_VA2432-H-W_VA2432-MH-W_UG_ENG_1c_20231107

36
Customer Service
For technical support or product service, see the table below or contact your
reseller.
NOTE: You will need the product’s serial number.
Country/ Region Website Country/ Region Website
Asia Pacific & Africa
Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/

中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/

Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/

Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/

日本 (Japan) www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/

Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/

Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/

New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/

Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/

臺灣 (Taiwan) www.viewsonic.com/tw/ ประเทศไทย www.viewsonic.com/th/

Việt Nam www.viewsonic.com/vn/ South Africa & Mauritius www.viewsonic.com/za/

Americas
United States www.viewsonic.com/us Canada www.viewsonic.com/us

Latin America www.viewsonic.com/la

Europe
Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/

Deutschland www.viewsonic.com/de/ Қазақстан www.viewsonic.com/kz/

Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/

Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/

United Kingdom www.viewsonic.com/uk/

37
 Limited Warranty
ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and
workmanship during the warranty period. If a product proves to be defective
in material or workmanship during the warranty period, ViewSonic® will, at its
sole option, and as your sole remedy, repair or replace the product with a similar
product. Replacement Product or parts may include remanufactured or refurbished
parts or components. The repair or replacement unit or parts or components will
be covered by the balance of the time remaining on the customer’s original limited
warranty and the warranty period will not be extended. ViewSonic® provides
no warranty for any third-party software whether included with the product or
installed by the customer, installation of any unauthorized hardware parts or
components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes
and does not cover” section).

How long the warranty is effective:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your
country of purchase, for all parts including the light source and for all labor from
the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modified, or
removed.
• Damage, deterioration, or malfunction resulting from:
ͫ Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied
with the product.
ͫ Repair or attempted repair by anyone not authorized by ViewSonic®.
ͫ Damage to or loss of any programs, data, or removable storage media.
ͫ Normal wear and tear.
ͫ Removal or installation of the product.
• Software or data loss occurring during repair or replacement.
• Any damage of the product due to shipment.
38
• Causes external to the product, such as electric power fluctuations or failure.
• Use of supplies or parts not meeting ViewSonic’s specifications.
• Failure of owner to perform periodic product maintenance as stated in the User
Guide.
• Any other cause which does not relate to a product defect.
• Damage caused by static (non-moving) images displayed for lengthy periods of
time (also referred to as image burn-in).
• Software - Any third-party software included with the product or installed by the
customer.
• Hardware/Accessories/Parts/Components – Installation of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps).
• Damage to, or abuse of, the coating on the surface of the display through
inappropriate cleaning as described in the product User Guide.
• Removal, installation, and set-up service charges, including wall-mounting of the
product.

How to get service:

• For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need
to provide your product’s serial number.
• To obtain warranty service, you will be required to provide: (a) the original dated
sales slip, (b) your name, (c) your address, (d) a description of the problem, and
(e) the serial number of the product.
• Take or ship the product, freight prepaid, in the original container to an
authorized ViewSonic® service center or ViewSonic®.
• For additional information or the name of the nearest ViewSonic® service center,
contact ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for a
particular purpose.

39
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:
• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of
profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such
damages.
• Any other damages, whether incidental, consequential or otherwise.
• Any claim against the customer by any other party.
• Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:

This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Some states do not allow limitations on implied
warranties and/or do not allow the exclusion of incidental or consequential
damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty information and service on ViewSonic® products sold outside of the
U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao,
and Taiwan Excluded) is subject to the terms and conditions of the Maintenance
Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at:
http://www.viewsonic.com/eu/ under “Support/Warranty Information”.

Display Warranty Term Template In UG

VSC_TEMP_2007

40
 Mexico Limited Warranty
ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and
workmanship, under normal use, during the warranty period. If a product
proves to be defective in material or workmanship during the warranty period,
ViewSonic® will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or
components & accessories.

How long the warranty is effective:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on
your country of purchase, for all parts including the light source and for all labour
from the date of the first consumer purchase.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modified or
removed.
• Damage, deterioration, or malfunction resulting from:
ͫ Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, unauthorized attempted repair, or
failure to follow instructions supplied with the product.
ͫ Causes external to the product, such as electrical power fluctuations or
failure.
ͫ Use of supplies or parts not meeting ViewSonic®’s specifications.
ͫ Normal wear and tear.
ͫ Any other cause which does not relate to a product defect.
• Any product exhibiting a condition commonly known as “image burn-in” which
results when a static image is displayed on the product for an extended period of
time.
• Removal, installation, insurance, and set-up service charges.

41
How to get service:
For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the attached “Customer Service” page). You
will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use.
Please retain your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: Model Number:
Document Number: Serial Number:
Purchase Date: Extended Warranty Purchase? (Y/N)
If so, what date does warranty expire?

• To obtain warranty service, you will be required to provide (a) the original dated
sales slip, (b) your name, (c) your address, (d) a description of the problem, and
(e) the serial number of the product.
• Take or ship the product, in the original container packaging, to an authorized
ViewSonic® service center.
• Round trip transportation costs for in-warranty products will be paid by
ViewSonic®.

Limitation of implied warranties:

There are no warranties, express or implied, which extend beyond the description
contained herein including the implied warranty of merchantability and fitness for a
particular purpose.

Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:
• Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of
profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such
damages.
• Any other damages, whether incidental, consequential or otherwise.
• Any claim against the customer by any other party.
• Repair or attempted repair by anyone not authorized by ViewSonic®.

42
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo: Villahermosa:
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.
Calle Juarez 284 local 2 AV. GREGORIO MENDEZ #1504
Col. Bugambilias C.P: 83140 COL, FLORIDA C.P. 86040
Tel: 01-66-22-14-9005 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected] E-Mail: [email protected]
Puebla, Pue. (Matriz): Veracruz, Ver.:
RENTA Y DATOS, S.A. DE C.V. Domicilio: CONEXION Y DESARROLLO, S.A DE C.V. Av.
29 SUR 721 COL. LA PAZ Americas # 419
72160 PUEBLA, PUE. ENTRE PINZÓN Y ALVARADO
Tel: 01(52).222.891.55.77 CON 10 LINEAS Fracc. Reforma C.P. 91919
E-Mail: [email protected] Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Chihuahua: Cuernavaca:
Soluciones Globales en Computación Compusupport de Cuernavaca SA de CV
C. Magisterio # 3321 Col. Magisterial Francisco Leyva # 178 Col. Miguel Hidalgo
Chihuahua, Chih. C.P. 62040, Cuernavaca Morelos
Tel: 4136954 Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected] E-Mail: [email protected]
Distrito Federal: Guadalajara, Jal.:
QPLUS, S.A. de C.V. SERVICRECE, S.A. de C.V.
Av. Coyoacán 931 Av. Niños Héroes # 2281
Col. Del Valle 03100, México, D.F. Col. Arcos Sur, Sector Juárez
Tel: 01(52)55-50-00-27-35 44170, Guadalajara, Jalisco
E-Mail : [email protected] Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco: Monterrey:
GS Computación (Grupo Sesicomp) Global Product Services
Progreso #6-A, Colo Centro Mar Caribe # 1987, Esquina con Golfo Pérsico
39300 Acapulco, Guerrero Fracc. Bernardo Reyes, CP 64280
Tel: 744-48-32627 Monterrey N.L. México
Tel: 8129-5103
E-Mail: [email protected]
MERIDA: Oaxaca, Oax.:
ELECTROSER CENTRO DE DISTRIBUCION Y
Av Reforma No. 403Gx39 y 41 SERVICIO, S.A. de C.V.
Mérida, Yucatán, México CP97000 Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: (52) 999-925-1916 Tel: 01(52)95-15-15-22-22
E-Mail: [email protected] Fax: 01(52)95-15-13-67-00
E-Mail. [email protected]
Tijuana: FOR USA SUPPORT:
STD ViewSonic® Corporation
Av Ferrocarril Sonora #3780 L-C 381 Brea Canyon Road, Walnut, CA. 91789 USA
Col 20 de Noviembr Tel: 800-688-6688
Tijuana, Mexico E-Mail: http://www.viewsonic.com

LCD Mexico Warranty Term Template In UG

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