This guide describes the action to take when a paper jam or other problem occurs.

Applicable Printer models

9150/9150R/9110/9110R
7150/7150R/7110/7110R
3150/3150R/3110/3110R
052-36062-009
 CAUTION
After reading this guide, keep it in handy for future reference.
The "Safety Precautions" are provided in the supplemental
Safety Information. Be sure to read through them prior to use.

ComColor Series Troubleshooting Guide 01

About This Troubleshooting Guide

Preface

Thank you for using the ComColor Series product.

This guide describes possible causes for problems that can occur when using this machine and their
solutions. Keep this guide handy, such as near the machine, for easy reference.

The following five guides are supplied with this machine.

● Basic Guide
This guide describes the basic printer, copy, and scanner operations and how to replace consumables.
Please start by reading this guide.

● User's Guide
This guide describes handling precautions, specifications, operations and settings of each function.
Please read this guide when you want to know details about this machine.

● Administrator's Guide
This guide describes the machine settings and options (IC card reader, scanner, etc.) to be performed by the
administrator.

● Troubleshooting Guide (this guide)

This guide describes the action to take when a paper jam or other problem occurs.

● Safety Information
This guide describes safety precautions and specifications.

About This Guide

(1) No part of this guide may be reproduced in whole or in part without the permission of RISO KAGAKU
CORPORATION.
(2) The contents of this manual may undergo changes without prior notice to reflect improvements in the product.
(3) RISO shall not be liable for any consequence of using this guide or the machine.

Trademark Credits
Microsoft, Windows and Windows Vista are registered trademarks of Microsoft Corporation in the U.S. and/or other
countries.
ColorSet is a trademark of Monotype Imaging Inc. registered in the U.S. Patent & Trademark Office and may be registered
in certain jurisdictions.
FeliCa is a registered trademark of Sony Corporation.
Mifare is a registered trademark of Royal Philips Electronics.
ComColor and FORCEJET are trademarks of RISO KAGAKU CORPORATION.
is a registered trademark of RISO KAGAKU CORPORATION in Japan and other countries.
All other product names and company names written in this guide are trademarks or registered trademarks of their
respective companies.

ComColor Series Troubleshooting Guide 01

 Symbols, Notations, and Screenshots Used in This Guide

■ Symbols Used in This Guide

Indicates cautions that should be noted for safe use of this machine.

Indicates important items that should be noted or are prohibited.

Indicates useful information or additional information.

■ Names of Keys and Buttons

The names of hard keys on the operation panel and buttons on the touch panel screen or computer window are
indicated with square brackets [ ].
Operation Panel Touch Panel Screen Computer Window

Example: Press the [Stop] key.

Example: Press [ADF scan & pause].

Example: Select the [Mixed size]

check box.

■ Names of Optional Equipment

The following are the names of the optional equipment used in this guide. An individual name is used for each item of
equipment when describing its unique features.

Name Used in This Guide Optional Equipment

Standard tray High capacity feeder
Stacking tray* Wide stacking tray
Auto-control stacking tray
High capacity stacker

* Optional stacking tray connected to the right side of the machine

■ Illustrations Used in This Guide

The screenshots and illustrations contained in this guide may vary depending on the model of the machine, or the
usage environment, including the connected optional equipment.

ComColor Series Troubleshooting Guide 01

Contents

About This Troubleshooting Guide ........................................................ 1

Symbols, Notations, and Screenshots Used in This Guide .............................................. 2

Touch Panel Display ................................................................................ 6

Mode Screen ...................................................................................................... 6
Status Area ........................................................................................................ 7
Job List Icons ..................................................................................................... 8

Chapter 1 Error Messages ...........................................................................................1-1

Error Messages on the Touch Panel .............................................................................. 1-1
Examples of Error Messages ......................................................................................... 1-2
Service Calls .................................................................................................................. 1-2
Unit Errors ...................................................................................................................... 1-3
Paper Jams ....................................................................................................................1-4
Consumable Errors ........................................................................................................ 1-5
Check Settings Errors .................................................................................................... 1-5
Warnings ........................................................................................................................ 1-6
Information ...................................................................................................................1-11

Chapter 2 Troubleshooting ..........................................................................................2-1

Paper Jam ...................................................................................................................... 2-1
Precautions When Removing Jammed Paper ...............................................................2-2
Frequent Paper Jams .................................................................................................... 2-3
Paper Feed Path ............................................................................................................ 2-4
Troubleshooting the Printer Driver and Printer Mode ..................................................... 2-6
Troubleshooting the Copy Mode .................................................................................. 2-13
Troubleshooting the Scanner Mode ............................................................................. 2-16
Troubleshooting the Multifunction finisher/Face down offset stapler ............................ 2-19
A staple is Caught Inside the Machine (Multifunction finisher) ....................................2-21
A staple is Caught Inside the Machine (Face down offset stapler) ..............................2-23
Troubleshooting the Feed tray ...................................................................................... 2-24
Troubleshooting the High capacity feeder .................................................................... 2-25
Troubleshooting the High capacity stacker ................................................................... 2-25
Troubleshooting the IC card reader .............................................................................. 2-26
Other problems ............................................................................................................. 2-27

ComColor Series Troubleshooting Guide 01

 Chapter 3 Maintenance ................................................................................................3-1
Replacing the Staple Cartridge ....................................................................................... 3-1
Replacing the UR1 Staple Cartridge (Multifunction finisher) .........................................3-1
Replacing the UR2 or UR3 Staple Cartridge ................................................................. 3-2
Replacing the Staple Cartridge (Face down offset stapler) ...........................................3-3
Cleaning the Punching Box ............................................................................................ 3-5
Disposing of the Punching Trash ...................................................................................3-5

Simple Questions ................................................................................. End of This Guide

ComColor Series Troubleshooting Guide 01

 5

ComColor Series Troubleshooting Guide 01

 The Touch panel allows functions to be operated, and

Touch Panel Display displays the current status of the machine.

The information given here helps you when trouble has
occurred.

Mode Screen
You can find out the following information on the mode button display of each mode and [Status].

If the required optional equipment has not been connected to the machine, the corresponding mode
button is not displayed.

When the lock icon is displayed on the mode button

The mode button with the lock icon indicates that you must login
to access that mode.
• The administrator configures whether user login is required
for each mode.

When a mode button is grayed out

If the user logging in does not have access rights to a mode, the
button for that mode is grayed out.
• The administrator configures the mode access rights for each
user.

On the [Status] screen

Press [Status] at the bottom left of the mode screen to display

general information, system information, user information and
license information.
The [General] screen displays the status of the ink, paper, and
other consumables.

The [User] is not displayed if the user has not logged

[Status] screen in.

ComColor Series Troubleshooting Guide 01

Status Area
The status area at the top of the touch panel displays the [Login] button, printer status button, FORCEJET™ link icon, and
the remaining ink indicator.

1 2 3 4

1 [Login] 2 Printer Status Button

Displays the user's login status. Displays the current status of the machine: [Idle],
[Printing], [Error], [Paused], or [Offline]. If an error
• When the user has not logged on occurs, the error icon flashes.
The lock icon and "Login" are displayed in the
button. Nothing is displayed next to (in the space to
the right of) the button.

3 FORCEJET™ Link Icon

Indicates whether the print-related components are
• When the user has logged in operating properly.
"Logout" is displayed on the button. A user icon and
the name of the logged in user are displayed next to
the button.
4 Remaining Ink Indicator
Displays the remaining amount of ink for each color. If
the remaining amount of ink is less than 10%, the icon
flashes.
Prepare new ink cartridges for colors that are flashing.
• When the administrator has been logged in and
[Admin mode] is selected
The [Logout] button is displayed. The crown icon
and administrator's name are also displayed.

The amount of remaining ink cannot be

displayed when using Non-RISO ink . The
remaining ink icon is grayed out.

The [Login] button is displayed even when

login is not required (when the mode button
does not have the lock icon).

ComColor Series Troubleshooting Guide 01

 Job List Icons
The job list on the printer mode screen displays the job name and one of the following icons depending on the type of job.

Job Icon Job Type

Copy job

Jobs with a PIN code

Broken jobs (broken data or a file

format different from the RISO
printer driver's)

If you select a broken job, [Details] and [Print] are grayed out.

ComColor Series Troubleshooting Guide 01

 Chapter 1 Error Messages

This chapter describes the reasons why the error lamp flashes on the operation panel and error messages appear on the
1
touch panel and what action to take.
Follow the displayed messages to resolve the error.

Operation panel error lamp Scanner lamp

If an error occurs, the error lamp flashes in red. If a scanner error occurs, the scanner lamp
flashes in red.

Error lamp Scanner lamp

Error Messages on the Touch Panel

The description of the error and instructions for resolving the error are displayed as shown below.

An alphanumeric error code is displayed at the top of the error message screen.
Be sure to mention this error code when contacting your service representative.
• The first letter of the error code indicates the type of error.
• The number of numeric digits indicates the location of the error.

1-1

ComColor Series Troubleshooting Guide 01

 Examples of Error Messages
The following are examples of error messages.

<S00-000>Service Calls
These error messages are displayed when inspection or repair is required by a service representative.

Message Action to Take

Communication with the external device An error occurred in the coin vendor or card vendor, or the machine is not
is disconnected. correctly connected to the printer.
Check the external device for power Check if the coin vendor or card vendor is connected and turned on, and
supply or connection. press the [Sub power] key to turn off the power and then on again. If the
Turn the printer power on again. system does not recover, contact your dealer (or authorized service
If recovery has failed, call service. representative). Mention the error code displayed on the touch panel at that
time.

!!System Error!! An error occurred on the standard tray.

Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

!!System Error!! A system error occurred.

Reboot by press the Sub Power key. Press the [Sub power] key on the operation panel to turn off the power and
If recovery has failed, call service. then on again. If the system does not recover, contact your dealer (or
authorized service representative). Mention the error code displayed on the
touch panel at that time.

The drain tank is full. The drain tank is full. Contact your dealer (or authorized service
Call service to replace it. representative) and have the drain tank replaced.

The finisher has an error. An error occurred in the multifunction finisher.

Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The finisher punching unit has An error occurred in the multifunction finisher's punch unit.
an error. Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The High capacity stacker has an error. An error occurred in the high capacity stacker.
Reboot by press the Sub Power key. Press the [Sub power] key on the operation panel to turn off the power and
If recovery has failed, then on again. If the system does not recover, contact your dealer (or
call service. authorized service representative). Mention the error code displayed on the
touch panel at that time.

The Paper feed tray has an error. An error occurred on the feed tray.
Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

1-2

ComColor Series Troubleshooting Guide 01

 Message Action to Take

The Standard tray has an error. An error occurred in the standard tray.
Press RESET key. Press the [Reset] key on the operation panel. If the system does not recover,
(The job has been cancelled.) contact your dealer (or authorized service representative). Mention the error 1
If recovery has failed, call service. code displayed on the touch panel at that time.

The Standard tray has an error. An error occurred on the standard tray.
Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The Tray 1 (Tray 2/Tray 3) has an error. An error occurred on the feed tray 1 (tray 2 or tray 3).
Press RESET key. Press the [Reset] key on the operation panel. If the system does not recover,
(The job has been cancelled.) contact your dealer (or authorized service representative). Mention the error
If recovery has failed, code displayed on the touch panel at that time.
call service. If you press the [Stop] key, units without errors can be used.
Other trays are available.

<U00-000>Unit Errors
These error messages are displayed when repair is required by a service representative.

Message Action to Take

An error has occurred in the An error occurred in the external controller (ComColorExpress IS1000C or
external CI. IS950C) or it is not connected properly.
Check the external CI. Check the LED indicator and cable connection of the external controller.

Communication with the scanner The machine cannot communicate correctly with the scanner.
is disconnected. Check if the scanner is turned on and connected, and press the [Reset] key
Check the scanner for power on the operation panel. If the system does not recover, contact your dealer
supply or connection (or authorized service representative). Mention the error code displayed on
and press RESET key. the touch panel at that time.
If recovery has failed, call service.

Communication with the scanner The machine cannot communicate correctly with the scanner.
failed. Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The finisher punching unit (stapler unit, An error occurred in the multifunction finisher's punch unit, staple unit,
stacking tray, booklet tray) has stacking tray or booklet tray. Press the [Reset] key on the operation panel. If
an error. Press RESET key or the system does not recover, press the [Sub power] key to turn off the power
Reboot by press the Sub Power key. and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time. If you press the [Stop] key,
feed trays without errors can be used.

The High capacity feeder has An error occurred in the high capacity feeder.
an error. Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again. If either of
If recovery has failed, the two recovery operations above does not help solve your error, contact
call service. your dealer (or authorized service representative). Mention the error code
displayed on the touch panel at that time.

1-3

ComColor Series Troubleshooting Guide 01

 Message Action to Take

The High capacity stacker has An error occurred in the high capacity stacker.
an error. Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again. If either of
If recovery has failed, the two recovery operations above does not help solve your error, contact
call service. your dealer (or authorized service representative). Mention the error code
displayed on the touch panel at that time.

The Offset stapler (staple unit in Offset An error occurred on the face down offset stapler (or staple unit).
stapler) has an error. Press the [Reset] key on the operation panel. If the system does not recover,
Press RESET key or press the [Sub power] key to turn off the power and then on again.
Reboot by press the Sub Power key. If either of the two recovery operations above does not help solve your error,
If recovery has failed, call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The scanner has an error. An error occurred in the scanner.

Press RESET key or Press the [Reset] key on the operation panel. If the system does not recover,
Reboot by press the Sub Power key. press the [Sub power] key to turn off the power and then on again.
If recovery has failed, If either of the two recovery operations above does not help solve your error,
call service. contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.

The scanner setting has not The scanner is not correctly connected. Contact your dealer (or authorized
been completed. service representative). Mention the error code displayed on the touch panel
Call service. at that time.
(The lock not yet released.)

The scanner settings are

not realized properly.
Call service.

<X00-000>Paper Jams
These error messages are displayed when there is a paper jam.

Message Action to Take

An original has jammed in the Paper is jammed in the scanner.

scanner. Open the ADF cover and Open the ADF (original cover) cover and remove the paper jammed in the
remove the jammed original. ADF.

Paper has been possibly double fed. No sheets or multiple sheets of paper are being fed on the standard tray.
Check the printed sheets. Press [Close] on the touch panel, and check the standard tray and original.

Paper has been possibly misfed. No sheets or multiple sheets of paper are being fed on the standard tray.
Check the paper-feed tray. Press [Close] on the touch panel, and check the standard tray.

Paper has jammed. A button appears in Paper is jammed inside the machine or multifunction finisher, or no paper or
the jammed location. multiple sheets of paper fed inside the printer or finisher. Press the button
Touch the button to view the removal indicating the location of the paper jam to display how to remove the
method. jammed paper, and follow the procedure displayed on the touch panel to
remove the paper.
See "Paper Jam" (p. 2-1) for details.

Paper is not possibly suitable for Using unsuitable paper causes paper jam. Check loaded paper. For details
print. Do not use the following paper. on suitable paper, see "Paper and Originals" in the "Basic Guide".
• Wrinkled, curled, folded, or torn
• Extremely thick or heavy
• Paper having holes

1-4

ComColor Series Troubleshooting Guide 01

<Y00-000>Consumable Errors
These error messages are displayed when it is time to replace consumables or parts that require periodical
replacement.

Message Action to Take 1

Add staples in Offset stapler. There are no more staples in the face down offset stapler. Add staples.
See "Replacing the Staple Cartridge" (p. 3-1) for details.

Open the finisher front door and There are no more staples in the multifunction finisher. Add staples.
add staples. See "Replacing the Staple Cartridge" (p. 3-1) for details.

Open the finisher front door and

add staples for booklet stapling.

Replace the ink cartridge. The ink cartridge is empty.

Do not install the removed ink Replace the ink cartridge for the displayed color. For details on how to
cartridge back again. Doing so replace the ink cartridges, see "Routine Care" in the "Basic Guide".
may cause a failure.

Do not remove the ink cartridge until the ink replacement

message is displayed.

When the remaining amount of ink is low, the remaining ink

indicator flashes on the touch panel screen. Prepare new ink
cartridges for colors that are flashing.

The finisher is full of punching Dispose of all punching trash inside the punching box of the multifunction
trash. finisher.
Open the finisher front door and See "Cleaning the Punching Box" (p. 3-5) for details.
dispose of the punching trash.

<Z00-000>Check Settings Errors

These error messages are displayed when a cover or tray is not completely closed or an ink cartridge is not
properly installed.

Message Action to Take

Close the ADF cover. The ADF cover (original cover) is not completely closed.
Securely close it.

Close the cover of High capacity The high capacity feeder cover is not completely closed.
feeder. Securely close it.

Close the finisher booklet tray. The multifunction finisher booklet tray is not properly installed.
Securely install it.

Close the finisher door. The multifunction finisher cover is not completely closed.
Securely close it.

Close the front door. The front doors are not completely closed.
Press "Front door release button" Securely close them.
before opening. The door might be
damaged if opened forcibly.

Close the Jam Release Cover [G] The jam release cover [G] ([H]) is not completely closed.
([H]). Securely close it.

1-5

ComColor Series Troubleshooting Guide 01

 Message Action to Take

Close the left (right) cover of The high capacity stacker's left (right) cover is not completely closed.
"High capacity stacker". Securely close it.

Close the Staple Cover of the Offset stapler. The stapler cartridge is not properly installed or the staple cover is not
completely closed. Securely install the stapler cartridge or close the staple
cover.

Close the Transfer Cover of Offset stapler. The face down offset stapler cover is not completely closed.
Securely close it.

Install the ink cartridge. Either a Non-RISO ink cartridge has been installed or no ink cartridge has
been installed. Install a RISO ink cartridge. Otherwise, contact your
administrator.

Safety SW on Standard Tray (High The safety switch on the standard tray is activated.
Capacity Feeder) Check that there are no obstructions below the standard tray or on top of the
is activated. paper. Remove any obstructions.
Reset paper on Standard Tray (High
Capacity Feeder).

Set Feed Tray1 (Feed Tray2/Feed Feed Tray1, Feed Tray2, or Feed Tray3 is not completely closed.
Tray3) in place. Securely close it.

Set the high capacity stacker No carriage is set to the high capacity stacker.
carriage. Set the carriage to the high capacity stacker and close the right-side cover.

The high capacity stacker stacking The stacking tray is not set to the high capacity stacker.
tray is not set. Set the stacking tray to the high capacity stacker and close the right-side
Set the stacking tray. cover.

Wrong-color ink cartridge Either the type or color of the installed ink cartridge is not correct. Check the
is installed. color of the installed ink cartridge at the indicated position and reinstall the
Replace the ink cartridge. ink cartridge.
If the wrong ink cartridge has been installed, wipe the ink port clean, put on
Wrong-type ink cartridge the cap, and store horizontally in the correct storage direction.
installed or cannot read ink info.
Replace the ink cartridge
or contact RISO Dealer/Branch.

<W00-000>Warnings
These warning messages are displayed when there is no more paper, the output tray is full, a peripheral
device is not connected, or there is another problem.

Message Action to Take

Acceptable output tray does not The paper output to each tray exceeds the maximum load capacity. Remove
exist. Remove the paper. the paper and press [Cancel] or [Continue] to close the error message
screen.

An error has occurred in scanner. An error occurred in the scanner.

Scanned data is lost if this message is displayed while scanning an original.
Press [Confirm] and rescan the original.
If this message is displayed at a time other than while scanning an original,
press [Confirm]. If the error message does not disappear, press the [Sub
power] key on the operation panel to turn off the power and then on again.

Auto feed tray selection is not Though [Feed tray] is set to [Auto], all trays are set to [Manual] in [Tray
available. Select the tray and press selection]. Either set [Auto] for one of the trays in [Tray selection] or press
the [START] key. [Select tray] and select a usable tray.

1-6

ComColor Series Troubleshooting Guide 01

 Message Action to Take

Auto-Ctrl Stacking Tray is full. The paper output to the auto-control stacking tray exceeded the maximum
Remove the paper. load capacity. Remove the paper and press [Cancel] or [Continue] to close
the error message screen. 1
Check the Auto-Ctrl Stacking Tray. The paper guides of the auto-control stacking tray are not set correctly.
Check the paper guides.

Paper with different sizes is loaded There is paper on the stacking tray of the high capacity stacker.
in the high capacity stacker. If paper is on the stacking tray, the paper guides cannot move; therefore,
Remove paper from the stacking tray. they cannot adjust to the paper size of the next job. Remove the paper.

Paper stays in the high capacity

stacker ejector. Print cannot be run. When the power is turned on or the power saving mode is off,
Remove paper from the ejector. the paper guide cannot properly adjust to the paper size;
therefore you need to remove the paper on the stacking tray. If
you do not want to remove the output each time a job is
finished, it is recommended to set a long duration to the power
saving mode by configuring [Power save setting] in the "Admin.
Settings". For details on the power saving status, see "Power
save setting" in the "Administrator's Guide".

Email transmission error. Failed to send an e-mail. Check the following and send the e-mail again.
Check the destination address (Check • Destination setting
the mail server settings./The email size • Mail server settings
exceeds the capacity. Change the scan • Problem with send data
function settings./An error has possibly • Problem with the mail server
occurred in the server./The sent data • Send data capacity
may be damaged.).

Fit Standard tray paper guides to The paper guides and stopper are not positioned to the correct paper width.
the paper width. Check the feed tray.
Press [Cancel] or [Continue] to resume operations.

HDD is full. The hard disk of the machine is full.

Delete unnecessary jobs to Delete unnecessary jobs to free up space on the hard disk.
prepare required HDD capacity.

Job name: The specified paper size cannot be output from the selected stacking tray.
The selected paper tray cannot Press [Close] and send the job again. For details on each tray and available
eject paper of this size. Select paper size, see "Printing Paper" in the "Safety Information".
another tray or change the paper
size. (The job has been cancelled.)

Job name: If the job exceeds the maximum stapling capacity, the paper is output
The stack of paper cannot be without being stapled.
stapled as it exceeds the maximum Remove the paper and press [Continue] or the [Stop] key.
stapling capacity. Remove the
paper from the output tray.
Printing can be continued
without stapling.

Job name: The job cannot be output to the high capacity stacker (contains the paper
This job cannot eject to the high size or mixed size that cannot be output to the high capacity stacker, or the
capacity stacker. Check the settings unacceptable settings).
(The job has been deleted). Change the output tray, specify the available size or avoid mixing paper
sizes when sending jobs.

1-7

ComColor Series Troubleshooting Guide 01

 Message Action to Take

Job name: None of the multifunction finisher units (stapler unit, punching unit, top tray,
This printing job is not acceptable stacking tray, booklet unit) can be used. Contact your dealer (or authorized
because the finisher stapling unit service representative). If you press [Close], you can continue using the
(punching unit, top tray, stacking tray, machine except for the unit that has an error.
booklet unit)
is faulty. Printing without using
the stapling unit (punching unit, top tray,
stacking tray, booklet unit) is possible.
(The job has been cancelled.)

Load cover sheets in the following There is no paper in the tray for cover sheets. Load paper for the cover in
tray. the indicated tray.

Load cover sheets same size as A paper size having a different size than the main text is loaded in the tray
the body sheets in the following for the cover. Load cover paper of the same size as that of the main text.
tray.

Load paper in Feed Tray1 (Feed Feed Tray1, Feed Tray2, or Feed Tray3 is empty.
Tray2/Feed Tray3). Load paper.
To change the size or type of the paper, change the setting of the feed tray
on the operation panel.

Load paper in The feed tray has been set to [Auto] and paper corresponding to the
the paper feed tray. specified paper size and type for the job is not loaded in the tray set in [Tray
selection]. Load the specified type of paper. Otherwise, press [Change tray]
to change the feed tray to other than [Auto] or set [Auto] for a tray loaded
with the specified paper in [Tray selection].

There is no paper in any feed tray. Load paper.

Load paper in the Standard Tray (High The standard tray is empty.
capacity feeder). Load paper.
To change the size or type of the paper, change the setting of the feed tray
on the operation panel.

Load slip sheets in the following tray. There is no paper; or, the wrong size paper has been loaded in the specified
Selected tray: tray. Load the right kind of paper in the specified tray.

No appropriate paper has been set. There is no paper in any feed tray that corresponds to the specified paper
Load the following paper in size for the job. Load the specified size of paper.
the paper feed tray. Press [Cancel] or [Continue] to resume operations.

Paper has been possibly double fed. Multiple sheets of paper are fed. Press [Close] on the touch panel, and
Check the printed sheets. check the printed sheets.

Paper is not appropriately loaded in Sheets not appropriately output to the high capacity stacker; therefore, they
the high capacity stacker are not neatly aligned. Press [Close] on the touch panel, and check the
stacking tray. printed sheets.
Check the stacking tray. When using irregular size paper, register the paper size to [Custom paper
entry] in advance.

Paper of this size cannot be output The specified paper size cannot be combined to [Fold (Booklet, Staple,
with the current fold (booklet, staple, Punch)] function. Press [Close] and send the job again.
punch) setting. For details on the paper size and orientation available to the fold (booklet,
Check the paper setting orientation staple, punch) function, see "Booklet binding" and "Staple/Punch" in the
or the printer settings. "User's Guide".

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ComColor Series Troubleshooting Guide 01

 Message Action to Take

Paper of this size cannot be output The specified paper size cannot be output from the selected stacking tray.
with the current output tray. Press [Close] and send the job again.
Check the paper setting orientation For details on available paper size for the output tray, see "Printing Paper" 1
or the printer settings. in the "Safety Information".

Paper of this size cannot be The specified paper size cannot be combined with the [Offset output]
output with the offset output. function. Press [Close] and send the job again. For details on the paper
Check the paper setting orientation available to the offset output, see "Printing Paper" in the "Safety
or the printer settings. Information".

Printing on envelopes is selected. The printing job is not acceptable because it contains unacceptable settings
Check if another incompatible for the envelope job. Cancel the following settings and send the job again.
setting such as duplex printing or • Duplex printing
finisher setting has been specified. • Output tray selection (Multifunction finisher)

Remove the remaining paper from Paper is left on the face down offset stapler. Remove the paper and press
the output tray. [Cancel] or the [Stop] key.

Save to archive in Ex.CI An error occurred in the external controller or it is not connected properly.
cannot be performed. Check the LED indicator and cable connection of the external controller.

Scan file cannot be saved. Failed to save the scanned data. Check the following and save the data
Check the setting of storage again.
destination. • Network configuration for the storage server
• Problem with the storage server
• Connection of network cables
• Settings of [Directory] for the scanned data

The data cannot be saved in the USB A file having the same job name exists in the USB flash drive specified as
flash drive. Check the USB flash drive. directory. To change the job name and save, press [Close] and scan the
• Number of files original again. Otherwise, press [Close], change the destination to the
• Capacity internal HDD, and scan the original again.
• Write protected
Data cannot be saved because there is not enough space in the USB flash
drive. Either press [Save to Internal HDD], or delete unnecessary data in the
USB flash drive to free up enough space, and save the data again.

USB memory is set to write protected. Press [Close], change the destination
to the internal HDD, and scan the original again.

The face down tray is full. Remove The paper output to the output tray exceeded the maximum load capacity.
the paper. Remove the paper and press [Cancel] or the [Continue] to close the error
message screen.

The file of this name exists A file having the same name exists already in the [Directory] (USB flash
preservation ahead. device) . To overwrite, press [Continue]. To change the file name and save,
Are you sure to overwrite it? press [Cancel] and save the file again.

The finisher stapler unit (punching The multifunction finisher units are not connected.
unit/top tray unit/stacking tray unit/ Contact your dealer (or authorized service representative).
booklet tray unit) is not connected.
Check the connection.
(The job has been cancelled.)

The finisher status cannot be identified. The multifunction finisher status cannot be identified. Press [Close]. Press
Press the power key on the the [Sub power] key on the operation panel to turn off the power and then on
operation panel to turn off again.
the power and then on again.

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ComColor Series Troubleshooting Guide 01

 Message Action to Take

The finisher top tray (stacking tray/ The paper output to each tray exceeds the maximum load capacity. Remove
booklet tray) is full. the paper and press [Cancel] or the [Continue] to close the error message
Remove the paper. screen.

The high capacity feeder is The amount of paper in the high capacity feeder exceeds the maximum load
overloaded with paper. capacity. Remove the paper and press [Close].
Check the standard tray. For details on the maximum load capacity, see "Paper and Originals" in the
"Basic Guide".

The High capacity stacker is full. The amount of paper output to the high capacity stacker exceeds the
Remove the paper. maximum load capacity. Remove the paper and press [Cancel] or
[Continue].

The Offset stapler tray is full. The amount of paper output to the face down offset stapler exceeds the
Remove the paper. maximum load capacity. Remove the paper and press [Cancel] or
[Continue].

The paper size may be incorrect. There is no paper in any feed tray that corresponds to the specified paper
Check the paper guides, paper trays size for the job. Load the specified type of paper. Otherwise, press [Change
or paper size settings. tray] to set [Auto] for a tray loaded with the specified paper.
(The job has been cancelled.)

The printer clock may not synchronize There is a time difference between the printer's internal clock and the
with Kerberos time. Kerberos server. Contact your administrator. Time difference can be
corrected by configuring [NTP time synchronization] in the "Admin.
Settings".

The safety switch on the finisher Something may be obstructing the stacking tray. Make sure that there is
stacking tray is activated. nothing placed below or near the tray.
Check the tray.

The safety switch on the The paper on the high capacity stacker contacts the paper guides; therefore,
high capacity stacker stacking the stacking tray cannot rise.
tray is activated. Remove the paper on the stacking tray.
Remove paper from the
stacking tray.

The scan file cannot be saved. The data cannot be saved because the file size of scan data exceeds the
The file size exceeds the system limit system limit. Press [Close], reduce the amount of originals or change the
or the file name already exists. save format, and scan the original again.
Check the scanner settings.
A file having the same job name exists in the server specified as directory.
To change the job name and save, press [Close] and scan the original again.
Otherwise, press [Close], change the destination to the internal HDD, and
scan the original again.

This is Non-Riso ink cartridge. A Non-RISO ink cartridge is installed. For details on what action to take,
Using Non-Riso ink may result in contact your administrator.
serious damage to the printer.
Check your service provider's
warranty service agreement if any,
as damage caused by Non-Riso
supplies could be excluded from
coverage.
Do you wish to continue using this
cartridge?

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ComColor Series Troubleshooting Guide 01

 Message Action to Take

This job has already been deleted. The corresponding job was deleted on the console while the "Confirmation"
screen for a suspended job was being displayed or the setup screen
displayed when [Setting chg.] was pressed on the "Confirmation" screen. 1
Send the data again.

Transmission error to Failed to send data. For details on what action to take, contact your
the Kerberos server (LDAP server). administrator.
Contact the administrator.

USB flash drive is not found. Set A USB flash drive is not inserted in the machine.
the USB flash drive again and • To save to a USB flash drive, insert it into the machine, and press [Retry].
press "Retry" button. • To change the storage directory to the internal hard disk, press [Save to
Internal HDD].
• To change the storage directory to a location other than the internal hard
disk or to cancel the save process, press [Cancel].

The inserted USB flash drive is not compatible with the machine.
Use a USB mass storage class device or a normal USB 1.1 or 2.0 flash
drive.

<I00-000>Information
These messages are displayed when maintenance of the machine is required.

Message Action to Take

!!Maintenance!! The time for periodic inspection has arrived. Contact your dealer (or
Call Service. authorized service representative).

Required to renew the parts in Contact your dealer (or authorized service representative).
Offset stapler. If you press [Close], you can continue using the machine except for the face
Call Service. down offset stapler that has an error.
Scanner mode and output from other stacking tray are available.

The drain tank must be replaced Contact your dealer (or authorized service representative).
soon.
Call service to prepare a new drain
tank. When the drain tank is full, printing cannot be performed. Be
sure to call for service when this message is displayed.

The image may not be printed in Contact your dealer (or authorized service representative).
properly caused by the soiled
transfer path.
Call service. When the printer is unable to determine the size and the
position of the paper because of the soiled transfer path, the
image may not be printed in properly. The margin when printing
images is 5 mm (3/16") regardless of the specification until the
cleaning of the transfer path is performed.
The cleaning should be performed by service engineer. Be sure
to call for service when this message is displayed.

Transmission error to the Control Information may not have been sent correctly to the control server. Contact
server. your dealer (or authorized service representative).
Call Service.

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ComColor Series Troubleshooting Guide 01

 Message Action to Take

Wrong-type ink cartridge is installed Install ComColor ink manufactured by RISO KAGAKU CORPORATION. If
or cannot be read ink info. the appropriate ink is not available, contact your administrator.
The ink cartridge will be unusable if
this goes on. Replace the ink cartridge
or contact RISO Dealer/Branch.

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ComColor Series Troubleshooting Guide 01

 Chapter 2 Troubleshooting

This chapter describes what action to take when a problem occurs.

Paper Jam
If a paper jam occurs in the machine, multifunction finisher, or ADF, printing stops, the error lamp on the operation panel
flashes in red, and the paper jam screen appears on the touch panel. Follow the procedure displayed on the touch panel
2
to remove the jammed paper and resume printing.

1 Touch the alphanumeric button indicating the location of the paper jam to display how to
remove the jammed paper.

2 Follow the procedure displayed on the touch panel to remove the paper.
Press [W X] to display the previous or next page.
(The following screenshots are examples of the display when there is a paper jam in the left of the transfer unit.)

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ComColor Series Troubleshooting Guide 01

 3 Press [Close].
Return to the screen in Step 1. Check that the button indicating the location where the paper was removed has
disappeared.

When alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat
Steps 1 to 3 to remove the jammed paper.

Precautions When Removing Jammed Paper

• Slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine.
• When removing the paper from the machine, roll the paper a little at a time in the output direction inside the machine,
and then remove the paper toward you.

• Paper is transferred through the printer at a high speed during printing. Therefore, if a paper jam occurs when printing
multiple sheets of paper, the sheet of paper that caused the paper jam as well as other sheets of paper may remain in
the transfer path. When using the internal dials to remove jammed paper, after removing the first sheet of paper, turn the
dial four or five times to check for other sheets of paper.

The transfer unit below the ink cartridges, in particular, may have several sheets of paper. Turn the "D2"
dial inside the printer until no more paper is output.

D2 C2

C4*
G

A2 B

• The printer heads are located inside top of opening "B". Keep off your hand or sleeve from the printer heads not to get
ink on when removing paper from "B".

* Use the dial "C4" only when the multifunction finisher has been connected.

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ComColor Series Troubleshooting Guide 01

 Frequent Paper Jams

If paper jams occur frequently, check the following points again.

• The paper on the standard tray or in the feed tray is within the maximum load capacity.
• The standard tray paper guides are positioned correctly and the paper is loaded properly.
• The paper that is actually loaded matches [Feed tray] settings.
• The usable paper is loaded.
Wrinkled or curled paper, in particular, can cause paper jams, so do not use this paper.
• When using irregular size paper, the paper size must be registered in advance by using the "Admin. Settings". Contact
2
your administrator. To use unregistered irregular size paper, select [Feed tray] X [Details] X [Irregular size].
• When using paper already printed on one side or dark colored paper, the machine may incorrectly detect this type of
paper as though multiple sheets of paper are being fed. Set [D-Feed Check] to [OFF].
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed tray X [Paper type] X set [D-Feed Check] to
[OFF]
⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X [Details] X [Paper type] X set [D-Feed Check]
to [OFF]

For details on how to load paper and the types of usable paper, see "Paper and Originals" in the "Basic
Guide".

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ComColor Series Troubleshooting Guide 01

 The paper path differs for simplex and duplex printing up

Paper Feed Path to the point of output. Also, the tray used to output
printouts may be restricted depending on the functions
used.

During printing, paper is transferred through the machine as shown below.

• Solid line: Paper feed path during simplex printing

• Dashed line: Paper feed path during duplex printing

<When using the output <When using the face down <When using the stacking tray>
tray> offset stapler>

<When using the machine with the multifunction finisher>

The paper feed path inside the multifunction finisher is the same during both simplex and duplex printing.

Top tray

Stacking tray

Booklet tray

• There may be no feed tray depending on your model.

• The tray used to output printouts differs depending on the multifunction finisher functions that have been configured.
• For detailed illustrations of the paper feed path when using the multifunction finisher, see the next page.

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ComColor Series Troubleshooting Guide 01

When using the multifunction finisher ● When using the booklet / 2-fold function

● When stapling

Staple
Booklet / 2-fold

● When punching

Punch

● When punching and stapling

Punch

Staple

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ComColor Series Troubleshooting Guide 01

 Troubleshooting the Printer Driver and Printer Mode
This section describes how to troubleshoot problems related to the printer driver and printer mode.

Problem Possible Cause and Action to Take

Cannot print from a computer. The printer mode is offline.

Check the printer status button on the mode screen of the operation
panel.

When [Offline] is displayed, change the status to [Online].

⇒ Printer mode screen X [Functions] X press [Online]

The status of the job may be [Waiting].

The job status may be [Waiting] when the administrator has set all jobs to
go to [Waiting] status or when the job requires a PIN code.
Check whether the job is on the [Waiting] screen in printer mode.

The machine is busy.

The machine gives higher priority to operations made on the operation

panel than to jobs from a computer.
When there are multiple idle jobs, the jobs are printed in the following
order of priority.
Copied job X [Waiting] job X Job from a computer

The message showing ink cartridge replacement appears.

You cannot print if the message shows that even one color needs to be
replaced.
Replace the ink cartridge of the color shown.

Cannot print well on irregular sized paper. Irregular sized paper requires to be registered.

The paper size must be registered in advance with [Custom paper entry]
on both the printer driver and the machine.
• Printer driver [Properties] dialog box X [Environment] tab X register
paper size with [Custom paper entry]
• To configure [Custom paper entry] on the machine, the administrator
must configure the setting. Contact your administrator.

[Feed tray] X [Details] X [Irregular size] is selected.

To use irregular sized paper without configuring [Custom paper entry], go

to [Feed tray] X [Details] and select [Irregular size]. For width, the fence
width of the feed tray is adopted. For length, the maximum value of each
tray is adopted. If you use irregular sized paper that the administrator has
registered, print speed and paper alignment improves.

When printing a document with multiple The document data have different paper sizes.
pages, some pages are printed with an
incorrect paper size. Select the [Mixed size] check box on the [Basic] tab of the printer
properties dialog box. The feed tray is automatically selected according
to the original size and the document is printed.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
It takes a long time to print. / When printing The [Collate] check box may be selected on the [Print] dialog box of
multiple copies, the printer makes a sound the application.
after each copy is output.
When the [Collate] check box has been selected, data for the number of
pages to print (copies) is sent for each page (copy). Remove this check
mark.

The PIN code for a job is lost. If the PIN code for a job is lost, that job cannot be printed.
2
Add a new PIN code and re-send the job. Contact the administrator and
have the job remaining on the list on the [Waiting] screen deleted.

[Color] and [Auto] are not displayed on the The color printing function has been restricted by the administrator.
[Color mode] menu of the printer properties
dialog box. Contact your administrator.

Cannot specify pages to print. The [Collate] check box has been selected on the [Print] dialog box
of the application.

Remove the check mark from the [Collate] check box on the [Print] dialog
box of the application, and set [Collate] to [Group] on the [Finishing] tab
of the printer properties dialog box.

Only one copy (page) is printed although [Print and pause] has been set.
multiple copies (pages) are specified.
When [Print and pause] has been set on the printer properties dialog
box, printing stops after one copy (page) is printed. If there is no problem
with the print result, press the [START] key on the operation panel or
[Continue] on the touch panel to continue printing.
To cancel [Print and pause], remove the check mark from the [Print and
pause] check box on the [Advanced] tab.

Cannot reprint a job on the [Finished] Reprinting of jobs may be prohibited by the "Admin. Settings".
screen in printer mode.
When reprinting of jobs has not been permitted by the "Admin. Settings",
[Print] and the job list are grayed out and reprinting cannot be performed.
Contact your administrator for details.

You cannot remember how much of your See the finished job details screen to check how many sheets have
printing has been completed after you been printed. It says how many copies have been printed and the
interrupt it or turn the machine off and back page number of the last printing.
on.
⇒ Printer mode screen X select a job on the [Finished] screen X
[Details] X the [Finished job] details screen X [Settings]

You cannot store a print file from a USB If [Folder function] has been set to [OFF] in the "Admin. Settings", you
drive to the printer. cannot copy jobs. Contact your administrator for details.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
No paper is fed. / Multiple sheets of paper Paper feed settings do not match the paper properties (paper
are being fed. / The back of a card is turned thickness).
outward.
Configure the paper feed settings that match the paper properties using
the [Paper type] for the feed tray.
For details, see "Feed Tray" in the "User's Guide."

The paper feed pressure adjustment lever does not fit the paper
thickness.

Use the paper feed pressure adjustment lever to adjust the paper feed
pressure according to the loaded paper.
Set the lever to [ (NORMAL)] or [ (CARD)] according to the paper
type.

• Normally, set the lever to

[ (NORMAL)]. If paper feeding
is a problem, set this to
[ (CARD)].

For details on the paper feed

pressure adjustment lever and
paper type, see "Paper and
Originals" in the"Basic Guide".

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
No paper is fed. / Multiple sheets of paper The angle of the stripper plate is not properly adjusted.
are fed. / The back of a card is turned
outward. Turn the stripper plate angle adjustment dial to adjust the angle of the
stripper plate according to conditions.

• When no paper is fed:

2
Turn the dial to the left.

• When multiple sheets of

paper are fed:

Turn the dial to the right.

When adjusting the angle, be sure to remove the paper from

the standard tray and lower the standard tray all the way to
the lowest position.

The paper separation pressure is not properly adjusted.

• When no paper is fed, the

Strong
back of a card is turned
outward, or paper that
Standard
can easily generate paper
powder is used: Weak

Turn the dial to [A little A little weak

weak].

• When multiple sheets of

Strong
paper are fed:

Turn the dial to [Strong].

Standard Weak

A little weak

When adjusting the angle, be sure to remove the paper from

the standard tray and lower the standard tray all the way to
the lowest position.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
A multiple feeding error occurs although Dark colored paper or paper printed on one side are used.
multiple feeding was not performed, or
multiple feeding errors occur frequently. When using paper printed on the back or paper with a dark base color,
the machine may incorrectly detect this type of paper as though multiple
sheets of paper are being fed. In this case, set [D-Feed Check] to [OFF].
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type] X set [D-Feed Check] to [OFF]

Paper is loaded but the error message The [Paper size] and [Paper type] settings of the printer driver do
"Load paper in the paper feed tray." not match the same settings on the machine.
appears.
Even with paper loaded, if the [Paper size] and [Paper type] settings of
the printer driver and the machine do not match, an error message
appears. Configure the same paper size and type settings on the
machine.
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper size] / [Paper type]

[Tray selection] has been set to [Manual] for multiple trays.

When [Input tray] has been set to [Auto], an error message is displayed if
a feed tray of the machine [Auto] has not been set in [Tray selection].
Set [Feed tray] on the machine to [Tray selection] for the standard tray or
selected feed tray.
⇒ Printer mode screen X [Functions] X [Feed tray] X press the
[Tray selection] button to select [Auto] or [Manual]

The quality of color printing fluctuates. Color tones (reproducibility) differ depending on the paper being
used.

Color profile is determined according to the paper type. To find the

optimal profile for a paper type, trying various paper type settings, which
can be changed on the [Paper type] screen, to compare how finished
printouts will look is recommended. Otherwise, contact your dealer.

In the case of the printing method of this machine (inkjet),

the printing quality (especially for color printing) may vary
depending on the paper type. Therefore, change the [Color
profile] setting for each printing paper type.
If the printer driver settings do not match the type of loaded
paper, the printing functions cannot be fully utilized. Check
the following.
• When [Paper type] has been set to [Any] for the printer driver,
select the paper type actually in use. For details, see "Printing
Printer Driver Screens" in the "Basic Guide".
• Check that the paper type loaded in the feed tray matches the
paper type set in [Feed tray].
⇒ Printer mode screen X [Functions] X [Feed tray] X select the
feed tray X [Paper type]

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
Printed images are light or faded. The print density setting has been configured for light printing.

Adjust the [Print density] setting on the [Image] tab of the printer
properties dialog box.

The [Draft] function has been set.

If [Draft] has been set in the printer driver, the printing density decreases
because less ink is used. To increase the printing density, go to the 2
[Image] tab X [Image quality] X [Details], and select [Standard].

The [Data compression] function has been set.

If [Data compression] has been set in the printer driver, the Drop value
lowers, and neutral colors become uneven because the printing process
speed increases. To increase the printing density, go to the [Image] tab X
[Image quality] X [Details], and select [Standard].

The paper type setting (on the machine) and the paper that is
actually loaded do not match.

Correctly configure the paper type.

⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type]

The ink heads are clogged.

To unclog the ink head, perform head cleaning.

⇒ Printer mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].

Printed images are dark. The print density setting has been configured for dark printing.

Adjust the [Print density] setting on the [Image] tab of the printer
properties dialog box.

The paper type setting has not been correctly configured for the
type of paper loaded in the feed tray or on the standard tray.

Correctly configure the paper type.

⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type]

Printed images have white streaks. The ink heads are clogged.

To unclog the ink head, perform head cleaning.

⇒ Printer mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
The paper or paper edges are dirty. Unusable paper is loaded.

Check the type of the paper loaded on the standard tray or in the feed
tray. For details, see "Paper and Originals" in the "Basic Guide".

Curled paper is loaded.

Curled paper can come in contact with the ink head, making the paper
dirty. This can damage the ink head, so do not use curled paper.

[Printable area] has been set to [Maximum] in the "Admin.

Settings".

The inside of the machine may be soiled with ink. Using the [Standard]
setting is recommended particularly in cases where soiling appears after
printing data containing an image extending to the edge of the paper.
Contact your administrator.

Photo images are bright or dark. Correction is possible in the case of image data.

Select the [Gamma control] check box on the [Image] tab of the printer
properties dialog box. Click [Details] to adjust the brightness and contrast
on the [Gamma control] dialog box.

Duplex copying cannot be performed for The feed tray setting for the standard tray is set to [Envelope].
the paper loaded in the standard tray.
When [Feed ctrl.] is set to [Envelope] on the [Feed tray] screen, duplex
copying cannot be performed using paper from the standard tray
regardless of the type of paper loaded. Configure the settings according
to the paper to be used.

⇒ Printer mode screen X [Functions] X [Feed tray] X select the

standard tray X [Details] X [Paper type] X [Feed ctrl.]

Sent data have become broken jobs. Job data is damaged or printed out in a printer driver other than the
RISO printer driver.

The job data is damaged, or cannot be printed out because its file format
is different from the RISO printer driver's. (The data might have been
printed out or saved in another printer driver.)

Use the RISO printer driver to send the job again.

The colors of a barcode background or There is an illustration in the barcode area or the barcode area
images nearby cannot be printed out. definition is out of alignment.

Regardless of the original color, the base color of the area specified by
[Barcode area definition] is printed in white; the barcode, letters and
illustrations are black.
Check whether the barcode area definition is out of alignment, or
whether letters or illustrations lie over the 1 mm around the barcode.

For details, see "Printing Barcode Originals" in the "Basic guide".

2-12

ComColor Series Troubleshooting Guide 01

Troubleshooting the Copy Mode
This section describes how to troubleshoot problems related to copy mode.

Problem Possible Cause and Action to Take

The original loaded in the ADF is not fed A small original is loaded in the ADF.
properly.
The minimum size of the original that can be loaded in the ADF is 100
mm × 148 mm (3 15/16" × 5 13/16"). If the original is too small, it may not
be fed properly from the ADF, causing a paper jam. Load originals 2
smaller than 100 mm × 148 mm (3 15/16" × 5 13/16") on the platen glass.

Even though the size of the original is appropriate,

depending on its thickness, type or other characteristics, it
may not be scanned with the ADF. For details, see "Usable
Originals" in the "Basic Guide".

No paper is fed. / Multiple sheets of paper For the cause and action to take, see "No paper is fed. / Multiple sheets
are fed. / The back of a card is turned of paper are being fed. / The back of a card is turned outward." (p. 2-8)
outward. for details.

A multiple feeding error occurs although Dark colored paper or paper printed on one side are used.
multiple feeding was not performed, or
multiple feeding errors occur frequently. When using paper printed on the back or paper with a dark base color,
the machine may incorrectly detect this type of paper as though multiple
sheets of paper are being fed. In this case, set [D-Feed Check] to [OFF].
⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X
[Details] X [Paper type] X set [D-Feed Check] to [OFF]

Copied data is light or faded. The original image is light, or the [Scanning level] setting of the
copy configured for light copying.

Configure the [Scanning level] setting for copying according to the

original.
⇒ Copy mode screen X [Basic] X [Scanning level]

The [Paper type] setting has not been correctly configured for the
type of paper loaded on the standard tray or in the tray.

Correctly configure the paper type.

⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X
[Details] X [Paper type]

The ink heads are clogged.

To unclog the ink head, perform head cleaning.

⇒ Copy mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]

If this does not fix the problem, perform [Strong cleaning].

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
Copied data is dark. The original image is dark, or the [Scanning level] setting of the
copy has been configured for dark copying.

Configure the [Scanning level] setting for copying according to the

original.
⇒ Copy mode screen X [Basic] X [Scanning level]

The [Paper type] setting has not been correctly configured for the
type of paper loaded on the standard tray or in the tray.

Correctly configure the paper type.

⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X
[Details] X [Paper type]

Copied data has white streaks. The ink heads are clogged.

To unclog the ink head, perform head cleaning.

⇒ Copy mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].

Copied data is dirty. / Copied data has black The original cover is not securely closed.
streaks.
Close the original cover of the scanner unit securely to prevent any light
from entering.

The white roller of the ADF, platen glass, scanner glass or original
pad is dirty.

Clean the platen glass.

Dust, debris, ink, or correcting fluid adhering to the white

roller of the ADF, the platen glass, or scanner glass can
result in copied or scanned data that is not clean. Perform
periodical cleaning.

The [Scanning level] setting has been configured for dark printing.

Adjust the [Scanning level] setting for copying.

⇒ Copy mode screen X [Basic] X [Scanning level]

Unusable paper is loaded.

Check the type of the paper loaded on the standard tray or in the feed
tray. For details, see "Paper and Originals" in the "Basic Guide".

Curled paper is loaded.

Curled paper can come in contact with the ink head, making the paper
dirty. This can damage the ink head, so do not use curled paper.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
Part of the original is missing in the copied The magnification ratio setting does not match the combination of
data. the original size and paper size.

Use the same size paper as the original, or select a magnification ratio
that matches the paper size.
⇒ Copy mode screen X [Basic] X [Reproduction size]

[Auto reduce] has not been set on the [Booklet] or [Staple/Punch]

screen. 2
When creating a booklet or stapling/punching the printed paper, the
margin width you have specified may cause the printed image not to fit
on the sheet. With the [Auto reduce] selected on the screen for
configuring [Booklet] or [Staple/Punch], the image will be automatically
reduced to fit.
⇒ Copy mode screen X [Functions] X [Booklet] or [Staple/Punch] X
press [Auto reduce] to turn the function ON or OFF

The copied data is blurred. / The part of the The original is not in complete contact with the platen glass.
copied image is not printed.
Close the original cover so that the original is in close contact with the
platen glass.

The paper is moist.

If the paper contains moisture, part of the copied data may not be printed
or it may be blurred. Use dry paper.

The scanner unit is subjected to vibrations.

Scan the original again without subjecting the scanner unit to vibrations.

The back of the original is visible in the If the original is thin, images from the rear of the original or from
copied data. layered originals may be visible in the copied data.

• Configure the [Scanning level] setting for light copying and scan the
original again.
⇒ Copy mode screen X [Basic] X [Scanning level]
• Place a black piece of paper on the back side of the original and copy
the original again.
• When copying an original with a base color, such as a newspaper or
magazine, you can use the [Base color level] setting to adjust the base
color level.
⇒ Copy mode screen X [Functions] X [Base color level]

Moire interference occurs. A moire interference (meshed shadow) can easily occur in
photographs and other screen processed publications.

The moire interference can be reduced by configuring the [Moire

elimination] setting.
⇒ Copy mode screen X [Functions] X [Image control] X
[Moire elimination]

Duplex copying was performed, but the Duplex copying of an original consisting of different size pages is
back of one or more pages is white. performed.

When performing duplex copying with the [Mixed size original] setting
configured, if the size of the original to be copied for the front and back of
a sheet of paper is not the same size, simplex (one-sided) copying is
performed.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
Duplex copying cannot be performed for The feed tray setting for the standard tray is set to [Envelope].
the paper loaded in the standard tray.
When [Feed ctrl.] is set to [Envelope] on the [Paper type] screen, duplex
copying cannot be performed using paper from the standard tray
regardless of the type of paper loaded.
Configure the settings according to the paper to be used.
⇒ Copy mode screen X [Basic] X [Feed tray] X select the standard
tray X [Details] X [Paper type] X [Feed ctrl.]

Troubleshooting the Scanner Mode

This section describes how to troubleshoot problems related to scanner mode.

Problem Possible Cause and Action to Take

There is no scanned data on the scanner Scanned data has been saved in the folder.
screen of the console.
When [Printable in this machine (save to folder)] has been selected on
the [Confirm] screen for the save format displayed when the scanner
mode selection button is pressed, the scanned data is processed as data
to be printed from the machine and saved to a folder.
To download it from the console, it must be saved to the hard disk of the
machine in a compatible format ([PDF], [TIFF], or [JPEG]) using [Format
for PC]. Select [Format for PC] on the [Confirm] screen for the save
format, and scan the original again.

The original loaded in the ADF is not fed A small original is loaded in the ADF.
properly.
The minimum size of the original that can be loaded in the ADF is 100
mm × 148 mm (3 15/16" × 5 13/16"). If the original is too small, it may not
be fed properly from the ADF, causing a paper jam. Load originals
smaller than 100 mm × 148 mm (3 15/16" × 5 13/16") on the platen glass.

Even though the size of the original is appropriate,

depending on its thickness, type or other characteristics, it
may not be scanned with the ADF. For details, see "Usable
Originals" in the "Basic Guide".

The scanned image is light or dark. The original image is light (or dark), or the [Scanning level] setting
has been configured for light (or dark) scanning.

Configure the [Scanning level] setting in scanner mode according to the

loaded original.
⇒ Scanner mode screen X [Basic] X [Scanning level]

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
The scanned image is dirty. The original cover is not securely closed.

Close the original cover of the scanner unit securely to prevent any light
from entering.

The white roller of the ADF, platen glass, scanner glass or original
pad is dirty.

Clean the platen glass. 2

Original pad
White roller

Platen glass

Scanner glass

Dust, debris, ink, or correcting fluid adhering to the white

roller of the ADF, platen glass, or scanner glass can result in
scanned data that is not clean. Perform periodic cleaning.

The [Scanning level] setting has been configured for dark printing.

Adjust the [Scanning level] setting in scanner mode.

⇒ Scanner mode screen X [Basic] X [Scanning level]

Part of the original is missing in the The magnification ratio setting does not match the combination of
scanned data. the original size and [Image size] setting.

Configure the [Image size] setting to match the original size, or configure
the [Reproduction size] setting to match the original size and [Image size]
setting.
⇒ Scanner mode screen X [Basic] X [Image size]
⇒ Scanner mode screen X [Basic] X [Reproduction size]

The scanned data is blurred or part of the The original is not in complete contact with the platen glass.
scanned data is not printed.
Close the original cover so that the original is in close contact with the
platen glass.

The scanner unit is subjected to vibrations.

Scan the original again without subjecting the scanner unit to vibrations.

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
The back of the original is visible in the The image from the back side of the paper or from the next page is
copied data. visible and therefore scanned because the original is thin.

• Configure the [Scanning level] setting for light copying and scan the
original again.
⇒ Scanner mode screen X [Basic] X [Scanning level]
• Place a black piece of paper on the back side of the original and scan
the original again.
• When copying an original with a base color, such as a newspaper or
magazine, you can use the [Base color level] setting to adjust the base
color level.
⇒ Scanner mode screen X [Functions] X [Base color level]

Moire interference occurs. A moire interference (meshed shadow) can easily occur in
photographs and other screen processed publications.

The moire interference can be reduced by configuring the [Moire

elimination] setting.
⇒ Scanner mode screen X [Functions] X [Image control] X
[Moire elimination]

You have set the color mode of your Automatic identification may not normally work for the originals
copying or scanning to [Auto], but the below.
machine does not identify color originals
automatically. • Color not identified
A very lightly colored original
A very dark and nearly black original
An almost colorless original (only thin lines of color, etc.)

• Black and white not identified

An original in which the paper itself is not white (coarse paper)

Select a color mode other than [Auto], or adjust [Color/Black slice

level] in the "Admin. Settings".

⇒ Copy mode screen / Scanner mode screen X [Color mode] X

Select [Full color] / [Black] / [Cyan] / [Magenta] depending on the
purpose

⇒ The higher the adjustment value of [Color/Black slice level] (1 to 5)

is in the "Admin. Settings", the more easily colors are identified.
Contact your administrator for details.

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ComColor Series Troubleshooting Guide 01

Troubleshooting the Multifunction finisher/Face down offset stapler
This section describes how to troubleshoot problems related to the multifunction finisher and face down offset stapler.

Problem Possible Cause and Action to Take

The multifunction finisher/face down offset Make sure that the power plug has been properly inserted into the
stapler does not operate. electrical outlet.

Make sure that the printer and multifunction finisher have been securely
connected by the cord. 2
Make sure that the main power of the printer is on.

Turn the printer off and then on again. If the multifunction finisher/face
down offset stapler still does not operate, contact your dealer (or
authorized service representative).

In copy mode, the paper is stapled at the The orientation of the loaded original does not match the [Original
wrong position. orientation] setting on the [Staple/Punch] screen.

Align the orientation of the original with the [Original orientation] setting
on the [Staple/Punch] screen.
⇒ Copy mode screen X [Functions] X [Staple/Punch] X
set [Original orientation]

[Auto-Rotate] has not been set to [ON].

When [Auto-Rotate] has not been set to [ON], the machine cannot staple
or punch the paper at the correct position. Set to [ON].
⇒ Copy mode screen X [Functions] X [Auto-Rotate]

Staples do not go through well, e.g., they There are too many pages for stapling.
bend or crush. / Paper is not output from
the face down offset stapler. • When using the multifunction finisher
⇒ The number of pages that can be stapled are as follows: 100 for
85 g/m2 A4 (Letter) or smaller paper, and 65 for paper larger than
A4 (Letter).

• When using the face down offset stapler

⇒ The number of pages that can be stapled are as follows: 50 for
85 g/m2 A4 (Letter) or B5 paper, and 25 for A3 or B4 paper.

If staples have not been inserted correctly even within the above range of
pages for stapling, contact your dealer (or authorized service
representative).

A staple is caught inside the machine. Follow the instructions for removing the staple in "A staple is Caught
Inside the Machine (Multifunction finisher)" or "A staple is Caught Inside
the Machine (Face down offset stapler)".

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ComColor Series Troubleshooting Guide 01

 Problem Possible Cause and Action to Take
Sheets come out loosely on the face down The tray positions (fixed position marked with XW) of the face down
offset stapler. They flip over. offset stapler are not aligned.

The tray positions (fixed position marked with XW) vary depending on
the paper type or output condition.
To output thin sheets smaller than B5 paper by offsetting many sheets or
non-sort, set the fixed position of the W mark shown below.

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ComColor Series Troubleshooting Guide 01

 A staple is Caught Inside the Machine 4 If the jammed staple cannot be removed,
push the bottom of the staple cartridge in
(Multifunction finisher)
the direction of the arrow to remove the
staple.
If a staple becomes caught inside the machine, use the
following procedure to remove the staple.

● Case of the UR1 staple cartridge

2
1 Open the cover.

5 Return the staple cartridge to its original

position.

2 Remove the staple cartridge by holding

the cartridge handle and pulling the
staple cartridge toward you while slightly
lifting it.

Push in the staple cartridge until it clicks.

6 Close the cover.

3 Open the staple cartridge cover and

remove the jammed staple.

CAUTION
When removing the staple, be careful not to injure
your fingers.

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ComColor Series Troubleshooting Guide 01

 ● Case of the UR2 or UR3 staple cartridge
5 Hold the tabs on the left and right of the
staple cartridge, and install the staple
1 Open the cover. cartridge to its original position in the
stapler unit.

2 Pull the stapler unit toward you while

Push in the center (round dent) of the cartridge
pushing the lever to the right and remove
the unit. strong.

If not pushed in entirely, the cartridge will be

loose, which may result in staples not being
fed.

6 Return the staple unit to its original

position.

3 Hold the tabs on the left and right of the

staple cartridge, and lift the staple
cartridge up and to the left.

7 Close the cover.

4 Remove the jammed staple.

CAUTION
When removing the staple, be careful not to injure
your fingers.

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ComColor Series Troubleshooting Guide 01

 A staple is Caught Inside the Machine 4 Return the staple cartridge to its original
position.
(Face down offset stapler)

If a staple is caught inside the machine, remove it by

following these steps.

1 Open the staple cover. 2

5 Close the staple cover.

2 Hold the handle of the staple cartridge,

and pull it toward you.

3 Open the staple cartridge cover, and

remove the caught staple.

CAUTION
Be careful not to injure your fingers when removing
the staple.

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ComColor Series Troubleshooting Guide 01

 Troubleshooting the Feed tray
This section describes what to pay attention to when using the feed tray.

Problem Possible Cause and Action to Take

Paper is caught on the feed tray / You may need to pull out the feed tray to remove a jammed sheet on the
You cannot pull out the tray smoothly. far end of the feed tray. The feed tray has a spring on its right. Hold the
tray in the way shown below without contacting the spring, and pull the
tray out.

1 Pull the tray until it stops.

2 Lift the front side of the tray

diagonally upward, and pull out the
tray.

3 Remove the jammed sheet.

4 Align the white projections on both

sides of the tray with the rails, and
return the tray.
Lift the front side of the tray diagonally
upward, and insert it into the rails. Next,
horizontalize the tray, and push it in.

To hold the tray, place your right hand on the front cover part
of the tray, and place your left hand on the far left part,
located diagonally across your other hand, for proper
balance. If you hold the front part with both of your hands
and pull the tray, the end may drop due to the tray's weight.

How to Load A3 (Ledger) Paper and B4 (Legal) Paper

To load A3 paper and B4 paper, install the A3/B4 paper guide properly for each type. If you pinch both sides of the A3/
B4 paper guide, you can slide it out and install it in each paper size hole.

B4
(Legal) A3
(Ledger)

When using
B4 (Legal) paper

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ComColor Series Troubleshooting Guide 01

Troubleshooting the High capacity feeder
This section describes how to troubleshoot problems you may have when connecting the optional high capacity feeder.

Problem Possible Cause and Action to Take

There is no paper in the high capacity To lower the standard tray, press the standard tray descent button.
feeder, but the standard tray stops halfway Each time you press the standard tray descent button, the standard tray
to the bottom. lowers to the position of the next lower sensor.
If you continue to press the standard tray descent button, the standard
tray lowers to the position to which you wish to lower the tray. 2

The position where the standard tray goes down when there
is no paper in the high capacity feeder or you press the
standard tray descent button can be set in the "Admin.
Settings".

You cannot adjust the paper guides; If you load many sheets at a time, you cannot adjust the paper guides,
therefore, sheets are not in neat order and they cannot be correctly loaded. (They are not in neat order because
because they are bent or crinkled. they are bend or crinkled) First load a package of paper, and then load
the rest after adjusting the paper guides. If you need to set many sheets
at a time, see "If you load many sheets at a time" in the "Basic
Guide".

Troubleshooting the High capacity stacker

This section describes how to troubleshoot problems you may have when connecting the optional high capacity stacker.

Problem Possible Cause and Action to Take

The stacking tray cannot lower; therefore, To lower the stacking tray, press the stacking tray descent button.
you cannot remove printouts easily. If you press the stacking tray descent button, the stacking tray lowers to
the position where the carriage is set (the lowest).

• While the stacking tray is lowering, press the stacking tray

descent button to stop the stacking tray.
• Press the stacking tray descent button when both the right
and left covers are closed.
• The position where the stacking tray goes down when
printing is completed or suspended can be set in the
"Admin. Settings".

The machine cannot print continuously; the The location of the stacking tray is set to [Down to the carriage] or
stacking tray lowers each time a job is [Down to the specified point] when finished printing.
printed.
When [High capacity stacker] in the "Admin. Settings" is set to [Do not
lower stacking tray.], the stacking tray does not lower. Contact your
administrator for details.

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ComColor Series Troubleshooting Guide 01

 Troubleshooting the IC card reader
This section describes how to troubleshoot common problems when using the optional IC card reader.

Problem Possible Cause and Action to Take

Unable to login using the IC card. Check whether the IC card is being used with another card in the same
case. If the cards interfere with one another, you may not be able to login
using the IC card.

Make sure that the IC card is correctly placed above the card reader. If
the IC card is too far from the IC card reader, the IC card is not
recognized, resulting in authentication failure.

Check that the USB cable of the IC card reader has been properly
connected. If it has not been properly connected, you may not be able to
login using the IC card.

Make sure that the administrator has registered your IC card. The IC
card must be registered by the administrator in advance.

A registered IC card is missing. Contact the administrator as soon as possible.

The IC card allows the user to login to the machine and print documents.
An unauthorized third party can assume your identity and access data by
using your IC card. If you notice you have lost your card, contact your
administrator immediately.

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ComColor Series Troubleshooting Guide 01

Other problems

Problem Possible Cause and Action to Take

The front cover does not open. The front cover can only be opened when there is a paper jam or other
error.
To open the front cover when an error has not occurred, press [Front
door release].
⇒ Mode screen X [Front door release]
⇒ Printer mode screen / Copy mode screen / Scanner mode screen X 2
[Functions] X [Front door release]

The machine does not operate at all. / Make sure that the main power switch has been turned on.
Nothing is displayed on the touch panel
when the power is turned on. Make sure that the power plug of the machine has been properly inserted
into the electrical outlet.

Make sure that the machine and power cord has been securely
connected.

Make sure that the power breaker has not been tripped.

The correct user name is not displayed If [Index entry] has not been properly configured by the administrator for
when pressing the index button on the [User setting], the correct user name may not be displayed when
[Login] screen. pressing the index button. (There is no function for automatically
configuring the index by the user name.) Contact your administrator.

The printer does not wake up automatically. If you try to print in a network environment where wake online
communication does not work, the printer does not wake up
automatically due to the sleep level setting set by the administrator. Set
[MAC address for this machine] under the [Environment] tab in the printer
driver. See "Configuring the MAC Address" in "User's Guide" for
details, or contact your administrator.

You cannot delete a job with a PIN code. To delete a job that has a PIN code (without entering the PIN code), you
need to log in as the administrator. To delete a job, contact your
administrator.

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ComColor Series Troubleshooting Guide 01

2-28

ComColor Series Troubleshooting Guide 01

 Chapter 3 Maintenance

Replacing the Staple Cartridge

When there are no more staples, printing stops and a message appears on the touch panel.
Check the message, and then use the following procedure to replace the staple cartridge.

Replacing the UR1 Staple Cartridge 3 Press the parts on the staple cartridge
indicated with arrows, open the staple
(Multifunction finisher)
cartridge cover, and remove the staple
case.
3
The message may appear even if there are
staples remaining. In that case, replace the
staple case. The remaining staples can be
used.

1 Open the cover.

4 Insert a new staple case into the staple

cartridge.

2 Remove the staple cartridge by holding

the cartridge handle and pulling the
staple cartridge toward you while slightly
lifting it.

5 Remove the tape from the staple case.

3-1

ComColor Series Troubleshooting Guide 01

 6 Close the staple cartridge cover. Replacing the UR2 or UR3 Staple Cartridge

The message may appear even if there are

staples remaining. In that case, replace the
staple case. The remaining staples cannot be
used.

1 Open the cover.

7 Return the staple cartridge to its original

position.

2 Pull the staple unit toward you while

pushing the lever to the right and remove
the unit.

8 Close the cover.

3 Hold the tabs on the left and right of the

staple cartridge, and lift the staple
cartridge up and to the left.

3-2

ComColor Series Troubleshooting Guide 01

4 Hold the tabs on the left and right of the Replacing the Staple Cartridge
new staple cartridge, and install the
(Face down offset stapler)
staple cartridge to its original position in
the staple unit.

The message may appear even if there are

staples remaining. In that case, replace the
staple case. The remaining staples can be
used.

1 Open the staple cover.

Push in the center (round dent) of the cartridge

3
strong.

If not pushed in entirely, the cartridge will be

loose, which may result in staples not being
fed.

5 Return the staple unit to its original 2 Hold the handle of the cartridge, and pull
position. it toward you.

6 Close the cover. 3 Press the positions indicated by the

arrows a to unhook the hooks, and
remove the staple unit.

3-3

ComColor Series Troubleshooting Guide 01

 4 Set the cartridge while inserting the front
part of a new staple case.

5 Return the staple cartridge to its original

position.

6 Close the staple cover.

3-4

ComColor Series Troubleshooting Guide 01

Cleaning the Punching Box
When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel. Use
the following procedure to remove the punching box and dispose of the punching trash.

• Be sure to dispose of all punching trash after removing the punching box. If punching trash remains inside the
punching box, the punching box may become full of punching trash before the message appears, causing a
malfunction.
• Be sure to leave the power of the machine on when performing this operation. If the power is not left on, the
machine will not recognize that the punching box is empty. When the machine is in the sleep status, press the
[Wake up] key on the operation panel.

Disposing of the Punching Trash 4 Return the punching box to its original 3
position.

1 Open the cover.

5 Close the cover.

2 Pull the punching box toward you to

remove it.

3 Dispose of all punching trash.

3-5

ComColor Series Troubleshooting Guide 01

Simple Questions

The buttons of the operation panel do not work.

Is the machine in sleep status?

The machine may be configured to automatically enter power saving mode when it has not been operated for
a fixed period. Press the [Wake up] key to resume operations.

The console cannot be displayed.

Is the IP address of the printer entered correctly?

Ask your administrator for the IP address, and then enter it correctly.
Some of the power saving settings (sleep levels) set by the administrator do not allow you to activate the RISO
Console.
After restoring the machine manually by pressing the [Wake up] key, activate the RISO Console.
For details on [Power save setting], contact your administrator.

A message indicating that one ink cartridge must be replaced appears. Can I continue printing?

No, you cannot. Printing resumes after the empty ink cartridge has been replaced.
The job data will not be lost when printing is stopped because of an empty ink cartridge.

Can different size originals be loaded into the ADF?

Yes, they can. Be sure to set [Mixed size original] to [ON] on the [Functions] on the Copy mode or Scanner
mode screen.
• Only originals with one side of equivalent length can be scanned together.

Original loading
orientation
in the ADF

How do I turn off the operation sounds?

The confirmation or error sound can be turned on or off by configuring [Beep sound] in the "Admin. Settings".
Contact your administrator.

ComColor Series Troubleshooting Guide 01

What is the correct orientation of the original for [Top side up] and [Top side left] in the [Original orientation] setting?

When facing the machine…

[Top side up] [Top side left]

• Load the original in the direction • Load the original with the top
as if you were reading it. of the page on the left side.

I was logged out without doing anything.

The administrator configured [Auto logout time] for [Login setting]. [Auto logout time] can be set to between 10
and 3600 seconds.
Contact your administrator.

Whenever I try to use the machine, it is always in sleep status and pauses my job.

When the administrator sets [Auto sleep] to [ON] with the [Power save setting] item, the machine automatically
enters sleep status after a fixed period (1 to 60 minutes). [Auto sleep] setting can be turned off.
Contact your administrator.

What is the [Offset output] setting?

This function enables the machine to output the paper for each print job at an offset position so that it is easy
to identify the print job. This function can be used with the optional multifunction finisher, face down offset
stapler or high capacity stacker.

Can't I print out without the IC card?

Some of the [Login method] settings set by the administrator enable you to use both IC card and PIN code
login authentications. In these cases, you can log in without the IC card if you enter the PIN code. Contact the
administrator.

ComColor Series Troubleshooting Guide 01

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