Your team is responsible for managing the backup of customer data center

Which of the following will help you arrive

Feedback from the customer through customer satisfaction

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Your customer manager has changed since

Your project has received CSS feedback

Where in ultimatix will you find the role profile

To make TCS reliable, resilient and immune

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Which one of the following options best

Which phase of IT IS lifecycle involves managing inflight

Which of the following types of documents

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Which of the following is the correct order of phases

You are working in the backup tower

Which one of the following is a common metric

In an infrastructure support project, a database

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Match the following:

How many upcoming intervals of incident

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Which of the following arrival pattern can

In the ETVX model, what is the letter ‘X’

You are a new entrant in a infrastrucuture support project

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In your project, which of the following are covered

Peer reviews of incidents should be used to evaluate

Which of the following in ensured and achieved

In your project, you have come up with a list

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At the beginning of your project, you have identified a risk that could negatively

The first step in risk management is to identify the risks in

You are working as a network administrator for the last one year

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Which one of the following options is a not

Your colleague is in the monitoring team

You are a configuration manager

Against which of the following timesheet entry

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The project XYZ

Defect prevention is a reactive process

There are multiple projects in your account under

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Which among the following feedback is considered best

If a customer does not provide feedback through the customer satisfaction survey

How would you define the term process

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Which of the following documents must be referred

Which of the following categories best

In which phase of IT IS lifecycle does reverse

In which phase of IT IS lifecycle do all infrastructure support

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A customer has asked for data on the percentage

Which one of the following towers

An improvement opportunity is identified by your team

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During which stage of a project lifecycle, will you deploy the CSI

How would you prevent defects from occurring

A reopened ticket is considered as a customer

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In your project, you are working with multiple customer stakeholders

Which of the following metrics is are

In which phase of IT IS lifecycle does transfer of IT infrastructure services

In which phase of IT IS lifecycle, does scope and baseline validation happen

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How does the enterprice processweb EPW

In a infrastructure support project, the customer has requested for a monthly

Which of the following tools is used to track

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Which among the following is the most appropriate improvement methodology

Which of the following is linked to the

Which of the following are available on iQMS

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Which of the following units or geographies

Which among the following types of documents, available in iQMS

Which one of the following frameworks

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In an infrastructure support project, the customer has requested for a monthly

Which one of the following models will you use for managing service

Why should you perform reviews

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What are the different information classification

How will you contribute to organizations knowledge

Your team has spent extra efforts on a few incidents

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After you have identified the risks in your project

If your response to a risk is reduce

You have been assigned the responsibility to maintain a risk register

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Which one of the following techniques is not used for

Which one of the following tools helps in identifying

During which stage of the project lifecyle, is customer satisfaction

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In which phase of IT IS lifecycle does sales to delivery handover happen

Which among the following is the TCS quality policy

In which of the following conditions is the overall causal mandated for a customer satisfaction
survey CSS

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Which one of the following is the expansion of BICM

Which of the following is not a six sigma

Which of the following in TCS can be addressed by Process Improvement

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In an infrastructure support project, initially, the team had to struggle

This model is a proven method or formula to predict the service desk

Yout project is nearing closure

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What is the purpose of conducting project management

Which of the following is ensured and achieved through health

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the following carries out the change management peer review

There are several steps in risk management and one of them is risk response planning

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Risk management is done only during the steady state phase

Known erro database KEDB

Which of the following decitions are taken by organizations with the help of the capacity

After implementing a change request CR, the configuration management database

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Which amont the following is the primary objective of incident management

You have worked on a incident that was reopened

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While managing a project in which of

Your project is due for customer satisfaction survey CSS

You are managing na infrastructure suport project

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If a customer does not provide feedback

You are preparing a root cause analysis report for a network outage

What does the loyalty

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Which of the following does a procedures manual cover

Which tool enables the deployment of integrated quality management

TCS and the customer provided target for network availability is 99

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Which of the following models predicts the total call volumes

Which of the following key activities are done at project closure

Monitoring means being aware of the status

In your project you notice that some of the servers are running

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You have received a customer satisfaction index

From whose perspective do performance improvement techniques

Who among of the following can initiate a performance

Using which of the following models can the shift planning based

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You have recently joined a project as a team member

Who among the following can perform call quality monitoring

Who among the following can perform call quality monitoring

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You are building a new product. dave

A risk is defined as

You are part of the end user computing team

Which service management process should be referred

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Which one of the following is not a change type

You have executed a change request CR

Your project manager PM has not assigned the Timesheet tasks to you

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