BSN 4B
GROUP 1
PRESENTED BY:
KENT KYRONE ECLHICO
CHARMAINE HANNA ORATA
LOYZ ANTONETTE SAQUING
ROSITA TANIO
COMMUNICATING
WITH OLDER PERSONS
TOPIC OUTLINE:
INFORMATION SHARING
FORMAL OR THERAPEUTIC
COMMUNICATION
INFORMAL OR SOCIAL
COMMUNICATION
COMMUNICATION
Communication is the process of
exchanging information: sending
messages back and forth between
individuals or groups of people.
It relies heavily upon intact senses,
such as hearing and vision, and
physical and cognitive processes,
all of which are required to send and
receive messages
The older adults of today
formed their opinions,
values, and beliefs in a very
different society from the
society in which we live in
today.
EFFECTIVE
COMMUNICATION
is a dynamic process that includes
ongoing exchange of information
with feedback between the sender
and receiver.
It does not mean that we will like or
agree with everything that another
person says, rather, we respect the
person’s right to think and say it.
Effective Communication
requires the following:
1. The need or desire to share information
2. Acceptance that there is value and merit in
what the other person has to say,
demonstrated by a willingness to treat the
other person with genuine dignity and
respect
3. Understanding of factors that may interfere
with or become barriers to communication
4. Development of the skills and techniques
that facilitate effective interchange of
information
INFORMATION SHARING
(FRAMING THE MESSAGE)
Verbal Communication - involves
sending and receiving messages
using words.
Formal or therapeutic
communications - have a specific
intent and purpose.
Informal or social conversations -
are less specific and are used for
socialization.
FORMAL OR THERAPEUTIC
COMMUNICATION
Therapeutic Communication is a conscious and deliberate
process used to gather information related to a patient’s
overall health status (physical, psychosocial, spiritual, etc.)
and to respond with verbal and nonverbal approaches that
promote the patient’s well-being or improve the patient’s
understanding of ongoing care.
Careful use of words and language is an art
Effective verbal communication requires the ability to use a
variety of techniques when sending and receiving messages.
Person’s age, marital status, cultural or ethnic orientation,
educational background, interests, and the ability to hear and
see influence the communication techniques used and the
words chosen.
Careful listening to the patient’s speech can give clues about
the appropriate level of language.
INFORMAL OR SOCIAL
COMMUNICATION
Simple chitchat does have a place in nurse-patient
communications.
Small talk pleasantries; and conversations about the
weather, a favorite television show, or the latest news can
demonstrate that you think of the patient as a real person,
not just a patient.
Do not be afraid to be “human” when communicating with
older adults
Be honest with your older
patients.
When you do not have time to
visit, explain why
Do not be afraid to use humor
appropriately.
Remember that it is okay to
laugh at yourself, but never
at the other person
Aging does not cause
people to lose their sense of
humor.
Thank you for
listening!
Disclaimer: The Basic Geriatric Nursing book, 6th edition, by Patricia Williams, RN, MSN, CCRN, served as the
basis for the information presented.
