Forgot Profile Password
If you have forgotten your profile password, you can reset the same yourself. You need to authenticate
yourself with the hint question and answer that you had set for the Profile password or through ATM Debit
card validation. If you don't remember the hint question or answer and you don't have the ATM debit card,
you can approach your branch to reset the password.
How to reset Profile Password?
If you set the hint question or answer during first time login, you can use Hint Question Answer to reset
the password.
To reset the Profile password using Hint Question Answer:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the
below options to reset the Profile password
o Using Hint Question Answer
o By Visiting Branch
o Approval through ATM Debit Card
Select the option Using Hint Question Answer.
In this page, select the hint question, which you had set when you created your profile password for
the first time.
Enter the answer to the hint question.
Click [Submit]. The Set Profile Password page appears and allows you to define a new profile
password.
Enter a new profile password. Ensure that your password is a combination of letters in upper and
lower case, digits and special characters/ images, so that it is difficult to crack.
Reenter the same to confirm the password. Select a hint question and enter the answer for the
same.
Click [Submit]. Your new profile password is registered in the system as indicated by the
Confirmation page that appears.
How to reset Profile Password if you forgot Hint Question and Answer?
If you have forgotten the hint question or answer, or have never set a profile password, you can approach
the branch to reset the password.
To reset the profile password by Visiting Branch:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the
below options to reset the Profile password
o Using Hint Question Answer
o By Visiting Branch
o Approval through ATM Debit Card
Select the option by Visiting Branch.
A Forgot Hint Answer page appears and displays a form to select your branch.
Select your branch and click [Submit]. A popup window opens and displays a Registration form for
Duplicate Profile Password.
Download and save the form in your computer.
Close the popup window. You are displayed a reference number for the reset password request in a
Confirmation page.
Make note of the reference number.
Print the Registration Form and fill the same.
Submit the form at your branch and request for resetting the profile password.
Ensure to quote the reference number when you submit the Registration form at the branch.
How to reset Profile Password using ATM Debit Card?
If you have forgotten the hint question or answer, or have never set a profile password, you can use the
ATM Debit Card to reset the password.
To reset the profile password through ATM Debit Card:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the
below options to reset the Profile password
o Using Hint Question Answer
o By Visiting Branch
o Approval through ATM Debit Card
Select the option Approval through ATM Debit Card.
Onetime password (OTP) send to your Registered mobile number for second factor authentication.
Select the account number and click [Proceed]. A system redirects to ATM card validation page
and displays an Active and Other Cards.
Select the Active card and Confirm.
In this page, Enter the Debit card details and Click [Proceed].
On Successful validation, you have to re-login to reset the profile password.
On successful re-login, the Set Profile Password page appears and allows you to define a new
profile password.
Enter a new profile password. Ensure that your password is a combination of letters in upper and
lower case, digits and special characters/ images, so that it is difficult to crack.
Reenter the same to confirm the password. Select a hint question and enter the answer for the
same.
Click [Submit]. Your new profile password is registered in the system as indicated by the
Confirmation page that appears.
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