Student Handbook

2024

All ICL Education Group members are NZQA Category 1 schools

Welcome from the Principle

Welcome to ICL Education Group.

At ICL, we understand that success in learning English comes from understanding your
needs and providing classes that are motivating, supportive and enjoyable. And, of course,
by providing excellent teachers!
This is what we have been doing for over 30 years. But we don’t rest on our past success; we
continue to improve what we do and how well we do it.
One of the ways we do that is by listening to you. For the period
of your study, ICL will be your second home. We want you to have an excellent experience
here. That’s why we say “English for you!” A course at one of ICL member schools is an
opportunity for you to make new friends, experience New Zealand, improve your English,
and achieve your goals. We are here to help you do that.
I am pleased to welcome you to ICL and Auckland City!

Ewen Mackenzie-Bowie
Principal

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OUR VISION
An excellent environment to realize everyone’s full potential.

OUR MISSION
To help learners achieve their educational goals and develop learner autonomy by
providing high-quality educational programmes within a motivating, guided and healthy
learning environment.

OUR MOTTO
Our Latin motto Praesens Praecello means “Through determination I excel”. ICL has a
commitment to academic excellence which we expect our students to share.

VALUES STATEMENT
ICL will:
• deliver quality programmes through a commitment to academic excellence;
• with integrity of moral principle and professional standards;
• acting with collegiality, respecting staff, students and other stakeholders;
• reacting with versatility and accommodation to stakeholders’ service requests; and
• engaging in sustainability through business practices that respect the environment
and Te Tiriti o Waitangi.

Quality
ICL will commit itself to academic excellence in all its programmes. The school will aim
to deliver quality education, focused on the pursuit of learner autonomy, through the
selection of highly-trained, motivating professionals and first-class learning resources.

Integrity
ICL will ensure that all College staff operate with integrity of moral principle and the
highest standards of professional ethics with respect to programme delivery,
assessment and appeal.

Collegiality
ICL will ensure that students, staff and other stakeholders are treated with respect,
honour and equality, within the principles of natural and social justice and within the
context of Te Tiriti o Waitangi.

Versatility
ICL will ensure that requests and enquiries from stakeholders are dealt with promptly,
pleasantly and flexibly, according to best practice service standards, in order to render a
high level of customer satisfaction.

Sustainability
ICL will engage in sustainable business practices that respect the preservation of the environment
within the context of Te Tiriti o Waitangi.
 Getting Started

Here are some tips to make your stay in Auckland easier, safer and more enjoyable.

01 Remember your 02 Know your 03 Confused? Worried?

Timetable Contacts & Upset?
Coordinators
Remember what Talk to us! We are here
time you class Remember all your to help. Talk to your 1st
starts and where contacts: homestay language support
your class is! number, Emergencies person or talk to the
number, etc. General Manager

04 Find Your Transport 05 Get Student Card 06 Code of

Conduction
Understand public If you want a student
transport and how to discount for transport, You must remember the
get to school and how Come take a photo at school rules (page 11).
to get home from school reception. We Failing to follow the rules
school. Buy yourself an will provide a Student will result in consequences
AT HOP Card! Card

07 Keep it tight! 08 Get to know your 09 Stay Connected

school
When you pay Follow us on
for anything, Get to know your Facebook and
especially medical school campus Instagram! We regularly
services or expensive information and update upcoming events
goods, ask for a team and breaking news on
receipt and hold on our social media pages.
to it! DO NOT MISS OUT!

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4
Management

James Fleming

Director of Studies

AEA, IELTS and Bridge courses

Benefits of Studying English and Pathways

There are many benefits to studying English. Our English language courses will help you to:

• Experience life in an English speaking country.

• Learn daily English for study, travel and employment.

• Gain the opportunity to advance to the next level in your study.
• Have opportunities to study at our sister school, New Horizon.
• Advance to other courses within the ICL Education Group.

• Upon completion of your course, you will receive a Certificate. You will need to
maintain 80% attendance to be awarded your certificate.

Study Pathways
By studying English with us you will be able to gain further study opportunities within the
ICL Group of schools. These include:

• ICL Diploma Programmes in Computing, Business and ECE

• Study English at New Horizon

5
First Language Support

Catherin Run Jasmine

Mandarin Mandarin Vietnamese

Richard KC Anish
Spanish Thai Hindi

6
Test and Assignment

Assessment
Your teacher will arrange scheduled assessments to help you review your progress and give
feedback throughout your English course no matter how many weeks you are enrolled for. These
regular assessments are compulsory, you have to be present during assessment weeks. It is part of
your attendance. Following the assessments, your teacher will talk to you individually to discuss your
scores and your progress in general.

Promotion
Most students remain at the same level for approximately twelve weeks. Some students spend less
than 12 weeks at a level and some longer, it all depends on how each student performs in class and
in the formal assessments.

Feedback
An anonymous survey on courses, teachers, facilities and activities will be given to you at the end of
your enrolment. Of course, your suggestions are also welcome at any time during your programme.

7
Code of Conduction
The School has rules for both students and teachers. As a student you are expected to follow the
rules and behave at all times in a responsible way.

Behaviour
• You must abide by the laws of New Zealand. Make sure that you are familiar with the laws
regarding alcohol, tobacco, and drugs.
• Respect your teachers and your fellow students and behave in a responsible way at all
times.
• Violence or harassment of any person on or off campus is unacceptable. Some examples of
unacceptable behavior and harassment are provided below.
- Use of foul, obscene or abusive language.
- Use of any weapons.
- Smoking on campus.
- Use of alcohol or illegal drugs.
- Behavior or interactions of a sexual nature.
- Stealing or intentionally damaging the school, student or staff property or
belongings.

Computer usage
• No food or drinks are allowed in the computer areas.
• No downloading of movies, music or large files of any kind.
• Do not remove any computer gear from the classroom.
• Do not shut down any computers after use. Just log off.
• You must not intentionally damage or vandalize computers or computer equipment.
• Do not unplug any power plugs or cables.
• Do not save files on school computers (you may save your data to a USB disk).
• Report any damage or broken equipment to your teacher or reception immediately.
• You must not download pornography or any other material(s) of an offensive nature.

Rules for Students under the Age of Eighteen (U18)

• Must not smoke or drink.
• Must not enter pubs, bars or nightclubs.
• You must stay at school approved accommodation, with your parents or a designated care
giver.

If you break the rules

• Your teacher may ask you to leave the class.
• You will receive a Report of Issue of Concern (RIC).
• If the behavior continues, you will receive warning letters.
• If you are under 18 years old, your parents will be informed.
• Reports of Issue of Concern and Warning Letters will be kept in your student file.
• You may be withdrawn from the school and you will no longer be allowed to study at ICL.
• Immigration New Zealand will be informed and your visa may be cancelled.
• Refunds of fees in this event will be at the discretion of the CEO.

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Attendance
All international students on a student visa issued by Immigration New Zealand are required to
attend 100% of their classes.

• Students on a student visa must attend 100%.

• You must arrive on time for all sessions including returning from breaks and you must stay
until the end of class. If you leave class early or without informing the teacher, you will be
marked as absent.
• If you are more than 10 minutes late, you will be marked absent for the past hour.
• Absent students must notify the school by email to [email protected] (You will still be
marked absent).
• If your attendance falls below 90%, you will receive an Attendance Reminder Letter.
• If your attendance does not improve, you will receive a 1st Warning Letter, followed by a
2nd Warning Letter.
• If your attendance continues to fall, you will receive a Withdrawal Letter. If this happens,
you will be withdrawn from your course and Immigration NZ will be notified. Your visa may
be cancelled.
• If your course is less than 12 weeks and you have a visitor visa, you are still expected to
attend all your classes. If you do not, you will still receive Warning Letters and be
withdrawn from your course.

Join the class late more than 10 minutes = Absence

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Additional School Rules

Participation — Learning is doing!

In addition to attendance, all students are expected to actively participate in all their classes. That
means coming to class ready to learn, doing the activities set by the class teacher, joining in group and
pair work, and making a genuine effort to improve your language skills.

Refusal to participate will result in a meeting with the Director of Studies, and if ongoing, could lead
to a Behavior Warning Letter and even expulsion.

Non-participation includes:

• Sleeping
• Leaving the classroom for long periods of time
• Repeat use of devices for personal activities, e.g. playing games, watching videos
• Refusing to follow the teacher’s instructions, including:
• refusing to work with classmates
• refusing to complete classwork appropriately
• making little or no effort to complete tasks

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Medical Certificate
If you miss classes due to illness, you will be marked absent unless you get a signed medical
certificate from a NZ registered GP.

Medical/Doctor’s Certificates Must:

• Be received by the office no later than three days after the period of absence.
• State the doctor’s recommendations for you to not attend class.
• Cover the days of absence.
• Include the words “was examined by me and in my opinion is...” (not the wording...
“reported to me that they were sick...”).
• We accept 1 backdated medical certificate. Maximum 3 Medical Certificates per
enrolment.
• A formal note from a hospital stating the above conditions is also acceptable.
• Please inform the school immediately if you have any serious health condition that we
should know of.
• If you have a dependent (i.e. a young child or an elderly parent) in NZ, we can accept their
medical certificate to cover your absence if you need to take care of them. It is counted as
a sick leave.
• We do not accept a prescription or/and invoice.

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Requirement(s) of Study

VISAS
As an international student, you are required by law to hold a valid visa for the duration of your
study at ICL Education. You must show a copy of your Visa to ICL before the first day of your class.

• You will need a valid visa to complete your enrolment.

• Renewed Visa is a mandatory requirement to extend the course.

INSURANCE
As part of the student visa conditions, a valid insurance policy is compulsory. Anything can happen
while you are travelling away from home.

Therefore, you must also have appropriate medical and travel insurance-it is required by law.

• Insurance must cover the duration of your study and travelling to and from New Zealand.
• If your insurance expires while you are studying at ICL, then you must renew it before the
expiry date. If you don’t have appropriate medical insurance, please contact your
coordinator further purchasing medical insurance from our preferred provider.

Remember
• All international students must have appropriate medical and travel insurance.
• Most international students are not entitled to publicly funded health services in New
Zealand https://www.moh.govt.nz

• If you require medical treatment while here in New Zealand, you will be liable for all the costs of that
treatment.
• Accident Insurance.
The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents
and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs.
Medical insurance is strongly recommended.

For more information, Visit www.health.govt.nz

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Policy and Procedure

Attendance
If you are absent from class and your attendance falls below 85%, you will be issued with 1st and 2nd
Warning Letters, followed by a Withdrawal Letter.
Policy & Warning Letter Procedure
The AEA & BIC warning letter procedure is outlined below:
Your Visa may be cancelled by INZ if you are withdrawn from AEA or BIC.

If your attendance rate falls below 75%, you will be issued with a Withdrawal Letter. If
you are withdrawn from your course, your enrolment at AEA will be terminated. This
means:
• You will no longer have the right to study at AEA
• Immigration New Zealand will be informed of your withdrawal
• Your visa may be cancelled.

Academic Complaint
If you are unhappy with your class or the school, we have a complaints procedure to help solve your
problems. You should follow the school process for making a complaint below.

If it is a class problem, then you should first talk to your teacher. He/she will do their best to help
you and hopefully solve the problem. However, if you are not satisfied with the answer from your
teacher or if he/she cannot solve the problem for you, you may want to continue with your
complaint by following the steps in the Complaints Procedure below.
This procedure steps must be strictly followed to raise the complaints.

Step 1

Step 2
(If you are still
unhappy)

Step 3
(If you are still
unhappy)

Step 4
(If you are still
unhappy)

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Policy and Procedure

Homestay or Welfare Issues Complaint

This procedure steps must be strictly followed to raise the complaints.

You have the right to an advocate or may bring a support person at any stage of process. More
information, Visit www.nzqa.govt.nz

Step 1

Step 2
(If you are still
unhappy)

Step 3
(If you are
still
unhappy)

External Contact English New Zealand

Step 4 [email protected] or 03 386 1222
(If you are still
NZQA
unhappy)
[email protected] or 0800 697 296

Financial or Refund Complaint

This procedure steps must be strictly followed to raise the complaints.

You have the right to an advocate or may bring a support person at any stage of process. More
information, Visit www.nzqa.govt.nz

Step 1

Step 2
(If you are still
unhappy)

Step 3
(If you are
still
unhappy)

External Contact English New Zealand

Step 4 [email protected] or 03 386 1222
(If you are still
unhappy) NZQA
[email protected] or 0800 697 296

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Policy and Procedure

Other(s) Problem or Complaint

• If you have a problem, please let us know. You can talk to your teacher, the student
counsellor or one of our office staff. You can also make an appointment to see the school
Director.
• Our school is a member of English New Zealand. If you have a complaint that we haven’t
been able to resolve, you may wish to contact our professional to
[email protected].
• If English New Zealand is unable to resolve your complaint, or if you do not think your
complaint has been dealt with adequately, you can contact the New Zealand Qualifications
Authority (NZQA). Find out more information on website www.nzqa.govt.nz.
• If your complaint relates to the Education (Pastoral Care of Tertiary and International
Learners) Code of Practice 2021, you can complete an online form on the website of NZQA
as well.
• If it is a financial or contractual dispute, more information is available on the iStudent
website https://www.istudent.org.nz/. From 1st January 2024, all financial and contractual
disputes will be dealt with through the Disputes Resolution Scheme (DRS) managed by
Fairway Resolution Limited, the current managers of iStudent.
• NZQA has produced a brochure for international students about the complaints process
(Please visit www.nzqa.govt.nz)

Financial Disputes
If you have a financial dispute over tuition fees or homestay payments with AEA or BIC, you may
contact Fair Way Resolution.

• They will help you resolve financial or contractual disputes with your school through
iStudent Complaints.
• There is no cost to you for this service.
• They are an independent service with experience in helping people to resolve disputes.
• You can contact iStudent Complaints at 0800 006 675 or www.fairwayresolution.com

Withdrawal, Refunds and Cancellations

We hope you will be very happy here and that no refunds will be needed. If you wish to withdraw
from your programme of study:

Enrolled ≤ 5 weeks: no refund after 2 days of study.

Enrolled 6 – 11 weeks: no refund after 5 days of study.
Enrolled ≥ 12 weeks: no refund after 2 weeks of study.

• You will have to fill out the ‘Withdrawal and Refund’ form which is available at reception.
• You should state the reason for your refund request in your application.
• If you shorten your course and apply for a refund outside the time frame of the refund
policy, you will not normally be given a refund. Approval of refund requests outside the
policy is at the discretion of the CEO.
• For more details, please refer to application form
• Enrolment and insurance fees are non-refundable.
• Expenses incurred offshore on student recruitment and visa applications are non-
refundable.

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Policy and Procedure
• If requested, AEA or BIC will provide you with details of working out the maximum
deductible percentage.
• In the event of a dispute over the amount deducted, you can refer the matter to the
Disputes Resolution Scheme by contacting NZQA at 0800 697 296 or Fairway Resolution at
0800 774 422.
• Refund conditions also apply if you are unable to get a visa, or if you cancel your
application before you arrive in NZ or before the first date of the course.
• The school will consider applications for refunds in exceptional circumstances. Any refund
will be made at the discretion of the CEO.
• If your course is cancelled after its start date, you will be refunded all unused fees
proportional to the number of weeks of your course remaining. Every attempt will be
made by the School to enroll you in another course suitable to your needs.
• The homestay administration fee and the homestay placement fees are non-refundable.

Protection of Intuition Fees – Fee Protect Scheme

AEA and BIC protect your fees through Public Trust. Public Trust is an organization established by the
Government to protect your student fees.

This includes:

• Tuition costs
• Accommodation costs
• Travel and health insurance, if arranged by the School
• Living expenses
• To ensure that your fees are protected by Public Trust, you will be asked to sign the Public
Trust Form (PT Form) by our Student Support Staff on enrolment.
• By signing this form, you agree to Public Trust protecting your fees by putting your fees
into a trust account which are then released slowly to AEA or BIC over the time of your
study.
• If AEA or BIC is unable to provide your course, (for example, due to school closure or loss
of registration with NZQA), then Public Trust would be able to refund your remaining fees.
• More information about Public Trust is available for students at www.publictrust.co.nz.

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Additional Services

Holiday Application
Holidays will only be approved if you meet the holiday conditions for your school. All holidays must
be applied for in advance and approved by the Director of Studies. If you take a holiday without the
approval of the Director of Studies, you will be marked as absent.

Holiday Conditions:

• 1-week holiday for every 14 weeks enrolled (no holiday for enrolment less than 14 weeks)
• Apply at least 2 weeks before your planned holiday
• Attendance Required 90% minimum
• Holiday must start from Monday to Friday, 5 days straight only.
• Application must be submitted before cut off time on Wednesday, 6 pm. (NZDT).
• Holiday is not applicable for NZCEL.

Change of Course
Fill out the ‘Change of Course' form at reception. This will have to be approved by the Director of
Studies before you can change your class or program. We will inform you within 5 working days if
your request has been approved or declined. Application must be submitted before cut off time on
Wednesday, 6 pm. (NZDT).

Proof of Address Letter

To open a bank account, you will need a letter from the school to confirm your home address in
Auckland. You may apply for ‘Proof of Address’ at reception.

Course extension
If you want to extend your course please contact your Coordinator or Agency. Considering a period
of 2 week in advance is a requirement.

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Additional Services

Academic Progress and Attendance Letters

If you require attendance and academic letters from the school, you may do so by filling out an
‘Application for Records and Certifying Letters’ form. We will aim to have the requested documents
ready for you within ten working days. If you require these documents to apply for a visa extension,
make sure that you request the documents well in advance to allow time for them to be processed
by administration before your submission date.

Student ID Cards
Enrolled ≥ 16 weeks: student ID card + AT hop sticker
Enrolled 8 – 15 weeks: student ID card, no AT hop sticker
Enrolled ≤ 7 weeks: inform reception if you need to make a student ID card

• On orientation day, we will take your photo to create your student ID card.
• The processing time is a minimum of 5 working days.
• Once it is ready, we will send you an email confirming that you can pick it up at the
reception.
• If you need to acquire a new ID card, there is a fee of 10 NZD.

Making Appointments to See Staff Members

If you need to see the Director of Studies or a Student Support staff member, you may do so by
making a booking at reception.

Attendance Requests
• Please contact reception or email to [email protected]. Include this information,
- Your Full Name
- Student ID number
- Please put ‘Attendance Request’ in the subject line (on the email)

Student and Language support

• Language Support (Mandarin, Vietnamese, Japanese, Korean, Hindi, Russian, Spanish,
Portuguese, etc.)
• Personal safety and well-being issues
• Mental and physical health
• Accommodation
• Student support for Under 18-year-old students and students at risk and special needs
• Other services, please sent us an email to [email protected]

The school wishes to create a safe and enjoyable environment for all students. In
addition, please feel free to discuss any matters of concern with your 1st language
support staff, your teacher, the Director of Studies or the CEO

18
Additional Services

19
Accommodation

Homestay
We do our best to find a suitable homestay family for each of our students. The advantages of a
homestay are the cultural benefits, the support and comfort of family life and the additional
language support. A homestay is an excellent way to learn about New Zealand culture, make friends
and practice your English while living in New Zealand. New Zealand families are typically kind, honest
and friendly, and they enjoy meeting people from other cultures.

All our homestay families are regularly inspected. The inspector visits the family homes, interviews
the family members, and ensures that they are suitable for our students. Students who require
accommodation should request their homestay accommodation at least two weeks prior to starting
their programme. The average time for students to commute from homestay to school is around 30
to 45 minutes.

Homestay means that you will get the following:

• The chance to speak English every day

• Two meals a day: breakfast and dinner, with lunch in the weekends
• Your washing will be done
• Homestay families will do their best to give you a ‘home away from home’

You are expected to:

• Obey the “house rules” set by your homestay parents

• Discuss these rules with your homestay family and be sure you understand them NOT smoke
or drink alcohol unless permission is given
• Call your homestay family if you are going to be late home
• Be home by 7.30 pm on weeknights unless your homestay family have agreed to other
arrangements
• Sleep at home on weeknights
• NOT have visitors to sleep over during the week
• Check with and get the agreement of your homestay parents if you want to ask your friends
to sleepover on a weekend
• NEVER have friends of the opposite sex sleeping in your room
• Be home by 10.00 pm at weekends if you do not have another prior agreement with your
homestay
• NOT sleep over at a friend’s place until you have informed your homestay family of your
whereabouts and provided a phone number.

When leaving:

• You should give two weeks’ notice before leaving your host family.
• If you need to leave your homestay family because of an emergency, you must contact the
Student Service Staff member immediately.

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Student Email
For student enrolled for 2 weeks or longer.

• It is Gmail account.
User name: “e” + Student ID number @icl.school.nz
Password: icl123456
You can change your own password after the first Login.

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Pastoral Care and International learners

The Education (Pastoral Care of Tertiary and International Learners)

Code of Practice 2021
The Code of Practice is a government document that provides a framework that sets out the
minimum standards of advice and care that are expected of educational providers for international
students. The Code applies to pastoral care and provision of information only, and not to academic
standards.

The Code of Practice applies to all New Zealand education providers with international students
enrolled. The Code is mandatory to these providers and must be signed by them.

AEA and BIC is a signatory to The Education (Pastoral Care of Tertiary and International Learners)
Code of Practice 2021. The Code ensures that:

• High professional standards are maintained.

• The recruitment of international students is undertaken in an ethical and responsible
manner.
• Information supplied to international students is comprehensive, accurate, and up-to-date.
• Students are provided with information prior to entering into any commitments.
• Contractual dealings with international students are conducted in an ethical and responsible
manner.
• The particular needs of international students are recognized.
• International students are in safe accommodation.

All providers have fair and equitable internal procedures for the resolution of international student
grievances.

Full details of what is covered can be found in the code itself:

https://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/Tertiary-and-
International-Learners-Code-2021/NZQA_Pastoral-Care-Code-of-Practice English.pdf

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New Zealand Laws
Understanding the laws of the country that you are living in is important. If you break the law then it
may create a difficult situation for yourself. You could be convicted of a crime, imprisoned or you
could even be injured or harmed.

Here are some important New Zealand laws:

• You must not drive a vehicle with:

- 0% micro-grams of alcohol per litre of breath if under 20 years of age, or
- 250 micro-grams of alcohol per litre of breath if 20 years or older.
• You must not drink or carry opened alcohol in public areas of the city.
• The speed limit on open roads is 100km.
• Under-18 year old cannot buy cigarettes or alcohol.
• You must not buy or give cigarettes or alcohol for anyone under the age 18.
• Students under the age of 18 are not allowed to enter bars or nightclubs.
• It is illegal to download copyrighted material such as movies or music.
• You must have an International Driver’s License or official translation of your own license
before you can drive a vehicle.
• A child is anyone under the age of 16.
• You must not take a photo of any child or children.
• Class A, B, C drugs are illegal (for example methamphetamines and marijuana)
• Children must not take part in any gambling activity.
• You must not touch another person without their consent.
• It is illegal to have sexual relations with anyone 16 years old or under.

Harassment
New Zealand is a country where all people are well protected by the Human Rights Act of 1993.
There is a Human Rights Commission based in Auckland and you can easily access the website
https://www.hrc.co.nz

Racial and sexual harassment is not allowed under the Act and support for people who feel they are
being harassed is freely available. Harassment can mean a number of things like:

• Following, accosting or stopping someone, or interfering with their property.

• Contacting a person by phone, correspondence or any other way, when they have asked you
not to.
• Giving offensive material to someone.
• Acting in a way that causes someone to fear for personal safely.

AEA has a clear responsibility to uphold this law and protect its staff and students. For any more
information, talk to your first language support staff or the Pastoral Care Coordinator at any time.

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Health and Safety
We aim to provide students with a healthy and safe environment to study in. This includes both your
personal wellbeing and physical safety. If students are healthy and feel safe, they are more likely to
be successful in their studies.

Reporting Dangers or Hazards

If you feel unsafe or see something that is unsafe, or something that needs to be fixed at the school
or in your homestay, you may talk to reception, your first language support staff or the Pastoral Care
Coordinator.

First Aid and Mental Health First Aid

We have a First Aid kit located at reception and staff who are trained in First Aid. Student Support
staff is our Mental Health First Aider. If there is a medical emergency, then report to reception
immediately. Our trained First Aid Staff will know what to do.

Useful Contacts
For full list of health and safety resources please refer to the directory at the end of this handbook.
Make sure that you read and familiarize yourself with them.

• If you require additional help, you may ask one of our Student Support Staff members.
• For mental and physical health, as well as cyber-bullying, talk to Student Service staff
member.

Fire alarms and fire drills

When the fire alarm rings you must leave the building immediately by the stairs and go to the
Assembly Point, in front of the ICL Building. Leave immediately and do not pack up or take anything
with you. Your teachers and the Fire Wardens will direct you.

Nobody is allowed to return to the building until the Fire Warden gives permission. Treat all alarms
as a genuine emergency.

If you discover a fire:

• Activate the nearest fire alarm.

• Phone the Fire Service. Dial 111.
• Evacuate the building using the nearest safe fire exit.
• Use fire-fighting equipment only if no danger is involved.
• Do not use water extinguishers or fire hoses on fires involving electrical equipment

24
Health and Safety
If the alarm sounds or you are instructed to evacuate:

• If it is safe to do so, turn off appliances that if left unattended would likely cause a fire.
• Evacuate the building immediately using the nearest safe fire exit.
• Make sure that all other occupants evacuate with you.
• Do not linger to collect personal belongings.
• Do not carry food, drinks or bulky items when evacuating.
• Close all doors as you leave. Leave lights on.
• Assist any persons with disabilities.
• Do not use the lifts to evacuate.
• Proceed to your assembly areas outside adjacent buildings on Lorne Street.
• Do not cross the street.
• Ensure that all other occupants also move to your assembly area.
• Do not re-enter the building until the Fire Service has given the “All Clear”.

Earthquakes
• If the building starts to shake because of an earthquake, follow the guidelines below.
• Move away from windows.
• Take shelter under doorway or solid furniture.
• Follow evacuation procedures.
• Follow instructions given by Civil Defense Officers or fire wardens.
• Fire alarms may be activated during an earthquake.
• These instructions apply at all times including during classes and examinations.

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Health and Safety

Personal Safety
Generally New Zealand is one of the safest countries in the world to live in. However, you should still
be careful.

Do not:

• Walk alone at night.

• Carry a lot of money.
• Wear expensive jewellery or leather clothing.
• Leave your belongings (phones, devices, wallets etc.) unattended in public places, this
includes the school.
Do:

• Keep your ID card with you.

• Take a map and and homestay phone number when you are away from your homestay.
• Ring your homestay if you are going to be late.
• Tell someone where you are going and when you will be back.

Reporting a Crime
If you have information on any crime or illegal activities, or if you or someone you, know who is a
victim of crime, you can report it to the NZ Police by:

• Calling 111.
• Calling Crime stoppers: 0800 555 111 - you don’t have to reveal your identity when you call.
Or:

• Report it online: https://www.crimestoppers-nz.org

• When you report crime online, you can write in your own language and it will be translated
and handed to the NZ Police.
• More information on safety is available in 12 languages form the NZ Police website
www.police.govt.nz

Sexual Health
• You must have reached New Zealand’s legal age of consent – which is 16 – before you can
have sexual relations.
• It is recommended that any student who is of this age that intends to be sexually active
should practice safe sex to avoid an unwanted pregnancy and/or any sexually transmitted
infections (STI’s).
• You will also find useful information on this website about sexual health on
www.familyplanning.org.nz

Water Safety
Going to the beach is a great social activity. If you are going to a new beach, look for signs that may
warn you of any dangers, check out what the local people are doing, and ask for advice. Some
beaches have warning signs.

26
Health and Safety

Swimming
If you are swimming at a beach where there are surf patrols:

• Look for the yellow and red flags and swim between these flags
• Listen to advice from the lifeguards.
• Never swim alone.
• If in doubt stay out of the water.
• Read and obey the safety signs.
• Learn to recognize currents (rips).
• Never swim or surf when tired, cold or intoxicated.
• Be aware of other people in the water, visit www.watersafety.org.nz for more information

Sun Safety
The sun in New Zealand is very strong and you need to protect your skin and eyes from the sun
during daylight hours. (Visit website www.sunsmart.org.nz for more information)

You should:

• Put on sunscreen- at least SPF30. Apply it every 2 hours and especially after being in the
water.
• Wear a shirt with long sleeves
• Wear a wide-brimmed hat
• Wear sunglasses.

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Driving in New Zealand
If you decide to drive in New Zealand, we strongly recommend that you talk to our Student Support
staff before you decided to start driving in New Zealand.

Road Rules

• All drivers must know the road rules, what the road signs mean and how to drive
safely.
• Learning the road rules is particularly important. You can find out more about the
rules when you study the Road Code.
• You can get a copy of the Road Code from bookstores, driver licensing agents, a public
library or online at www.nzta.govt.nz

In New Zealand you:

• Must carry your driver’s license at all times when you are driving.
• Should carry an official translation of your overseas license with you if you have one (a
translation from an official source, e.g. a translation service or language Centre)
• Apply for a New Zealand driver’s license within one year of arriving in this country or
you will be considered an unlicensed driver.

If you drive without a license, break the road rules or cause an accident, the Police could:

• Give you a fine

• Charge you with a driving offense
• Stop you from driving in New Zealand
• Have your car impounded (seized).

Guidelines for driving in New Zealand: www.nzta.govt.nz

Buying and selling a car: www.nzta.govt.nz/vehicles/buying-and selling-a-vehicle

For more information contact the Land Transport Safety Authority

Free phone 0800 822 422 or visit www.ltsa.govt.nz

28
Treaty of New Zealand and Living

Health system in New Zealand

A family doctor or general practitioner (GP) is a doctor who looks after the health of all the family.
Your GP is the first person you should visit if you are worried about your health or the health of your
family. GPs are found at Medical Centres. Practice Nurses and other health professionals also work
there. GPs will help you find specialist services at hospitals and other health services in the
community. It is important to enroll with your GP. There will be a lower cost if you enroll. Tell the
receptionist if you need an interpreter. For more information about enrolment, visit
www.yourlocaldoctor.co.nz

ACC
Everyone is NZ is covered by the Accident Compensation act (ACC). ACC also included visitors to NZ.
ACC helps pay for the costs of your recovery if you are injured in an accident. For more information
talk to your GP or visit www.acc.co.nz

Public hospital or Specialist (including Emergency Department) Free – check eligibility

www.health.govt.nz/eligibility

Hospital interpreter (request before your appointment date) Free – check eligibility
www.health.govt.nz/eligibility

Prescription adults and children over 13: $5.00 for each item; children under 13: free. Some
medicines may cost more – check eligibility www.health.govt.nz/eligibility

Maternity care (midwife, public hospital) Free – check eligibility www.health.govt.nz/eligibility

Breast Screening (mammogram) Costs may apply – ask your GP. Breast Screen Aotearoa is a free
national breast screening programme for women aged between 45 and 69 years.

Dentist under 18: free – check eligibility www.health.govt.nz/eligibility (Adults: costs apply).

Specialist doctors and private hospitals - costs apply. Specialists start from $150 for a first
consultation. For further information visit www.healthnavigator.org.nz/healthcare-in-nz

Opening a bank account

The five major banks in New Zealand are ANZ, ASB, BNZ, Kiwi bank, and Westpac. Opening a bank
account is fast, easy and free, just go to the bank of your choice with the required documents:

• Your passport
• Your visa
• A proof of your address in Auckland (rental contract, invoice or proof of address
provided by the school)

Remember to close your bank account before you go back to your home country

29
Treaty of New Zealand and Living
The Treaty is New Zealand’s founding document and is an agreement between Maori and the Crown
(the government). This established New Zealand as a bicultural country between two people. Now,
with more recent migrants from all over the world New Zealand - and especially Auckland - is very
multicultural.

To get the most out of your stay in New Zealand you should understand some of the implications of
the Treaty. People who honour the Treaty of Waitangi show respect for others, and also strive to
understand and respect Maori culture (Maoritanga). It also means to be aware of its legacy and what
that means for present-day New Zealand.

A copy of the Treaty is displayed at Reception or you can visit this website www.treaty2u.govt.nz.

Daily Expenses
The cost of living is difficult to estimate and depends on your lifestyle. However, there are some
websites available that will give you an idea of the expected costs of living in New Zealand,
considering food, transportation, accommodation, mobile, Internet and activities etc. This will help
you to plan financially for your stay www.enz.org.

Public Transportation
Using Auckland public transportation (buses, ferries and trains) is highly recommended. You will
need to purchase an AT Hop Card from Britomart Station. Remember to tag on and off every time
you use public transport. You can get special discounted fares for students by adding a tertiary ID
Sticker if you study more than 16 weeks.

To find a bus, train or ferry to anywhere in Auckland or to recharge your AT Hop Card, visit
www.at.govt.nz

Work Rights
If you intend to work in New Zealand on a student visa, you should be aware of the student visa
rules and your minimum work rights as an employee before you start working. Below are some
useful links: Working on a student visa www.nzstudywork.immigration.govt.nz

Minimum Rights
If you have a dispute with your employer, you may contact www.era.govt.nz, www.cab.org.nz. You
may also contact our careers advice services at [email protected] for more information.

Activities
Make sure you check the school noticeboards as we display information about upcoming events and
activity ideas in Auckland. We also run weekend and holiday tours with our partner, Action Tours.
Please see the school notice boards or ask at reception for information on available tours.

You can also visit the following websites for more ideas at www.aucklandnz.com or
www.heartofthecity.co.nz.

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Public Holidays
Below is a list of observed public holidays for New Zealand. There will be no classes on these days
and many shops and services will be closed as well.

Holiday 2024 2025

New Year’s Day Monday 1 January Wednesday 1 January

Day After New Year’s

Day Tuesday 2 January Thursday 2 January

Auckland
Monday 29 January Monday 27 January
Anniversary Day

Waitangi Day
Tuesday 6 February Thursday 6 February

Good Friday Friday 29 March Friday 18 April

Easter Monday Monday 1 April Monday 21 April

ANZAC Day Thursday 25 April Friday 25 April

King’s Birthday Monday 3 June Monday 2 June

Matariki Friday 28 June Friday 20 June

Labour Day Monday 28 October Monday 27 October

Christmas Day Wednesday 25 December Thursday 25 December

Boxing Day Thursday 26 December Friday 26 December

31
Campus Map and Facilities

Level 1

STUDENT LOUNGE

Facilities on the floor

• Reception
• First Aid
• Staff room
• Men’s Toilets
• Student Lounge
• Student Kitchen

32
Campus Map and Facilities

Level 2

Facilities on the floor

• Classroom
• Self-study area
• Computer lab
• Women’s Toilets

33
Campus Map and Facilities

Level 3

Facilities on the floor

• Prayer room
• Classroom
• Men’s Toilets
• Academic Manager’s Room

34
Campus Map and Facilities

Level 4

Facilities on the floor

• Classroom
• Women’s Toilets

35
36
Directory

Organisation Phone number Website

Emergency, Police, Fire, 111

Ambulance
Emergency for Mental 1737 https://mentalhealth.org.nz/get-
Health help/in-crisis
Lifeline (emotional 09 5222 999
distress, depression,
financial/work/family 0800 543 354 (24 hours)
issues, etc.) https://www.lifeline.org.nz
09 533 3088
Lifeline provides
translation services, 0800 888 880 (24 hours)
including Chinese lifeline

Alcohol & Drug Helpline 0800 787 797 (24 hours) https://www.alcoholdrughelp.org.
nz

Problem Gambling Info Hotline 0800 862 342 https://www.pgf.nz/

Auckland Sexual Abuse Helpline 09 623 1700 (24 hours) https://www.safetotalk.nz

Youth Law (free legal 0800 884 529

https://www.youthlaw.org.nz
advice) 09 309 6967
Crime Stoppers 0800 555 111 https://www.crimestoppers-nz.org

Organisation Phone number Website

New Zealand Qualification

Authority 0800 697 296 https://www.nzqa.govt.nz

Immigration New Zealand 09 914 4100 https://www/immigration.govt.nz

Organisation Website

Auckland Transport www.aucklandtransport.govt.nz

Flatting or Boarding Help www.tenancy.govt.nz

Babysitter Hiring www.jugglestreet.nz, www.babysits.nz

Employment www.employment.govt.nz

37
Department Phone number Email
Reception
09 368 4343 [email protected]

09 941 4335
Student Support
09 368 4343 (ext. 124) [email protected]
021 780 793 (24/7)

38
Campus Location
10 - 14 Lorne Street, CBD, Auckland, New Zealand

Phone
+64 (0)9 368 4343

Reception Hours

Mon – Fri 8:00am – 9:30pm

Saturday 8:30am – 7:00pm
Sunday 8:30am – 1:00pm

ICL Graduate Business School, Auckland English Academy and

Bridge International College are NZQA Category 1 schools

Auckland English Academy and Bridge International College are

proud members of English New Zealand

39