Final FAQs

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Final FAQs

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gehiwet626

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FAQs for National Generic Document Registration System (NGDRS)

Sr.No. Questions Answers

1 What URLs can be used to NGDRS, the National Generic Document Registration
access the NGDRS site? System launched by Govt. of India is a state specific
instance and it can be accessed from the link given on
State Registration website.
2 What are the key features of  The software is configurable as per State specific
NGDRS? Property Registration Act.
 Facility for Online document entry by citizen.
 Online valuation module with stamp duty
calculation.
 Role-based access to citizens and Department
users.
 SMS facility to send alerts to citizens &
departmental users.
 Hierarchy based maker/checker facility.
 eKYC - UID based authentication with the help of
biometric or iris at the time of Admission.
 Linkage with Land records system.
 Interface for Online payment facility.
 Linkage with stamp inventory software to avoid
duplicate usage of used stamp paper.
 Storage of copy of registered documents using
scanning technology.
 View, download scanned documents to generate
certified copy for an authorized user.
 Unicode based Local Language support.
 Registration anywhere within concurrent
jurisdiction.
 Single log in credentials for all modules.
 Daily, Monthly & yearly MIS reports with cash
book & other account related reports.

3 What are the benefits of  It reduces the administrative overhead of

using NGDRS? Government departments by minimizing the use
of paper, registration time and appointments prior
proceeding to the SR office
 All registration stake holders are on a single
platform.
 Citizen empowerment by enabling property
valuation on a click achieving easy of doing
business.
4 What security features are  Security Audit: The NGDRS application has
implemented in NGDRS? been security audited by empanelled audit agency
and the application security audit, the certificate
has been obtained.
 Aadhaar authentication / OTP based login
facility is provided
5 How can I sign up for Signing up for NGDRS is easy - all you need is to fill the
Citizen registration? form given on respective website and enabling the
operations.
6 I am waiting for the OTP, While using NGDRS, the OTP is sent instantaneously.
but I haven't received it for Sometimes there may be temporary problems either on our
more than 5 minutes. What servers (while generating/sending OTP) or in delivery of
should I do? the SMS by your mobile service provider. We suggest you
wait for a few more minutes and try again. There may be
event that SMS packs may get exhausted in such event the
department takes care of that.
7 I have forgotten my To recover your username/password, please visit (for e.g.)
username/password. What https://ngdrsgoa.gov.in/Citizenentry/citizenlogin and use
should I do? the Forgot Password and provide the secret answer that
you have given during the registration process.

8 I registered on NGDRS as a Username once created in NGDRS cannot be changed.

citizen but I want to change
my username, is there any
way to do so?

9 How do I submit deeds for Guidelines to submit documents for registration.

registration?
Please read the guidelines before filling property
registration details at the website …………..
Step1: New user registration
Step2: Login
Step3: Fill all details of A-General Info tab
Step4: C-Property details & Valuation
Step5: Fill D-Party details and set one party as a presenter.
Step6: E-Witness
Step7: F-Payment
Step8: G-Stamp duty calculation
Step 9: H-Pre-Registration Summary
Step10: I-Upload File
Step11: J- Data submission
Step 12: K-Appointment
Step 13: Go to the SRO office on the appointment date for
further processing.

10 What is the maximum The size of document is configurable and it is done as per
allowed file size that can be the requirement of respective States.
uploaded?
11 What type of files can be File types that can be uploaded – pdf.
uploaded?

12 Can I reschedule and/or Yes, Reschedule option is provided in citizen entry part
cancel appointments? from where a citizen can easily reschedule or cancel their
appointment till final submission of application.

13 Revert the document Not possible to revert the document once it is accepted by
SRO and processed for payment verification

14 Can stamp duty be paid in It depends on the state govt. policies whether to accept
your department? cash at SR office or online payments directly.

15 Can I get a refund? Yes, it depends on state govt. policies. You have to contact
respective Sub Registrar for this issue.
16 Can I know the status of a Yes, follow the below Procedure to check payment status:
payment? 1. Go to the citizen login.
There you will find such option made available to check
the payment status
17 Which biometric devices are The list of biometric devices currently supported by
supported by NGDRS to NGDRS for capturing fingerprints is as below:
capture fingerprints? a) Secugen Thumb Device
b) Startech Client

18 The process to install a Steps for installing the biometric device driver and
biometric device installation;
1. Your download file name would be secugenclient
unzip the file by right click on the zip folder.
2. Open All in one SecugenDriver Folder.
3. Double click sgdrvsetup_wbf.exe to install the driver.
4. Connect the Secugen Biometric Device to USB port.
5. Double Click sgdx.exe to check device working or
not.
6. Open HTTPS Web API Folder.
7. For32 Bit machine
Rt. Click SGI_BWAPI_S_Win_32bit_1.0.0.21.exe and
select run as administrator. Then Install properly.
For64 bit Machine
Rt. Click SGI_BWAPI_S_Win_64bit_1.0.0.21.exe and
select run as administrator. Then install properly.
8. Copy and Paste this URL:
“https://SGIWEBSRV:8000/SGIFPCapture” in the
browser and place your finger on the device.
9. Hit Enter key.
10. “Error Code”: “0” means device working fine.

19 After Capturing biometric Uninstall the biometric software and re-install it.
capture, I am getting an
error message "Error code
10000"?

20 I have completed Not possible to make any changes once the property
registration, how do I make registration process is completed.
a change?

21 How can I edit the Citizens get ample opportunities to edit the application
information displayed (like before final submission. Still SRO can revert to citizen for
name, article, party type etc) corrections if any.
in my endorsement deed
report?

22 Want to change my Mobile number updation is not yet given to the user, but
registered mobile number in on request from State Registrar office the mobile number
my account? Is there any be updated
provision to update mobile
number?

23 Payment Deduct But Receipt Procedure to check payment status or for transaction id:
not generate By NGDRS 1. Go to the citizen login.
GRAS PAYMENT 2. Click on the sub-menu of Document entry i.e. Gras
double verification.
3. Enter your token no. and submit.
4. And then check the status of your payment in the
status column of the below-displayed table.

24 Challan created successfully, Enter the newly created challan number instead of the
but unable to make previous one.
payment.
25 Invalid service response Sometimes due to network issues this type of problem
while paying the registration occurred please try after sometime.
fee.