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POS System Business Requirement Document

The document outlines requirements for an app to manage mess services, inventory, and room bookings for hospitality businesses. It details features for menu management, order processing, stock tracking, supplier relationships, bookings, maintenance, and integration with other systems. Performance, security, reliability, and usability are also addressed.

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pradeeptrade05
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362 views

POS System Business Requirement Document

The document outlines requirements for an app to manage mess services, inventory, and room bookings for hospitality businesses. It details features for menu management, order processing, stock tracking, supplier relationships, bookings, maintenance, and integration with other systems. Performance, security, reliability, and usability are also addressed.

Uploaded by

pradeeptrade05
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Introduction

The Mess, Inventory, and Room Management App aims to streamline and automate the operations
of a hospitality business, such as hotels, hostels, or guesthouses. This document outlines the
business requirements for developing the application, including features, functionalities, and user
interactions.

2. Business Objectives

 Improve efficiency in managing mess services, inventory, and room bookings.

 Enhance customer experience by providing seamless services and real-time updates.

 Reduce operational costs and minimize manual errors through automation.

 Increase revenue opportunities through data-driven insights and personalized offerings.

3. Functional Requirements

3.1 Mess Management

1. Menu Management

 Ability to create, update, and delete daily/weekly or party menus.

 Define meal timings (breakfast, lunch, dinner) and menu items for each meal.

 Set prices, dietary information, and availability status for menu items.

2. Order Management

 Allow users (guests/residents) to place meal orders through the app.

 Notify kitchen staff about new orders and update order status in real-time.

 Generate order reports for tracking consumption and preferences.

3. Billing

 Generate bills for meal orders based on consumption and pricing.

3.2 Inventory Management

1. Stock Tracking

 Maintain real-time inventory levels for food items, beverages, toiletries, etc.

 Set minimum stock thresholds and receive alerts for low stock items.

 Automatically update inventory counts based on usage and deliveries.


2. Supplier Management

 Manage supplier information, including contact details, pricing, and delivery


schedules.

 Place orders with suppliers directly from the app and track order status.

 Receive notifications for pending orders, deliveries, and invoices.

3. Inventory Reports

 Generate inventory reports showing stock levels, usage trends, and purchase history.

 Analyze inventory data to optimize procurement, reduce wastage, and forecast


future needs.

3.3 Room Management

1. Booking Management

 Enable guests to check room availability, rates, and amenities.

 Allow online booking and reservation modifications (dates, room types, add-ons).

 Send booking confirmations, check-in/out reminders, and payment receipts.

2. Room Maintenance

 Schedule and track room cleaning/maintenance tasks.

 Assign tasks to housekeeping staff and monitor completion status.

 Receive maintenance requests from guests and prioritize based on urgency.

3. Guest Services

 Provide in-room services requests (towels, toiletries, room service) through the app.

 Enable guests to provide feedback and ratings for their stay experience.

 Offer personalized recommendations and promotions based on guest preferences.

4. Non-Functional Requirements

1. Performance

 Fast response times for user interactions and data retrieval.

 Scalability to handle increasing user traffic and data volume.

2. Security

 Secure user authentication and authorization mechanisms.

 Data encryption for sensitive information (payment details, personal data).

3. Reliability

 High availability with minimal downtime for essential functionalities.

 Automated backups and disaster recovery procedures.


4. Usability

 Intuitive user interface for easy navigation and task completion.

 Support for multiple languages and accessibility features.

5. Integration

 API integration with third-party systems (payment gateways, accounting software).

 Compatibility with different devices (web browsers, mobile apps - iOS, Android).

5. Assumptions and Constraints

 Availability of stable internet connectivity for real-time data synchronization.

 Compliance with industry regulations and data protection laws (GDPR, PCI DSS).

 Adequate training and support for users/staff to adopt the new system effectively.

6. Glossary

 BRD: Business Requirement Document

 API: Application Programming Interface

 GDPR: General Data Protection Regulation

 PCI DSS: Payment Card Industry Data Security Standard

This Business Requirement Document provides a comprehensive overview of the features and
functionalities required for the Mess, Inventory, and Room Management App. It serves as a
foundation for the development team to design, build, and deploy a robust solution that meets the
needs of the hospitality business and its stakeholders.

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