Ethiopian TVET-System

Outcome Based Curriculum

2018

Hardware and Network Servicing

LEVEL – IV

Based on
Ethiopian Occupational Standard (EOS)

(ADAPTED TO INCLUSIVE TRAINING)

Oct 2018 G.C.

Preface
The reformed Ethiopian TVET-System is an outcome-based system. It utilizes the needs of
the labor market and occupational requirements from the world of work as the benchmark and
 Ethiopian TVET System
Curriculum
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standard for TVET delivery. The requirements from the world of work are analyzed and
documented – taking into account international benchmarking – as Ethiopian Occupational
Standards (EOS).

In the reformed Ethiopian TVET-System, Curricula and Curriculum Development play an

important role with regard to quality driven TVET-Delivery. Curricula help to facilitate the
learning process in a way, that learners acquire the set of occupational competencies (skills,
knowledge and attitude) required at the working place and defined in the Ethiopian
Occupational Standards (EOS). Responsibility for Curriculum Development will be given to
the Regional TVET-Authorities and TVET-Providers.

This curriculum has been developed by a group of experts from Shone Construction and
Industrial College, Ict Department staffs and other concerned bodies based on the Ethiopian
Occupational Standard Hardware and Network Servicing Level IV. It has the character of a
curriculum and is an example on how to transform the occupational requirements as defined
in the respective Ethiopian Occupational Standard into an adequate curriculum.

TVET-Program Design
1.1. TVET-Program Title: Hardware and Network Servicing Level IV

Sector: Economic Infrastructure Version: 1

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1.2. TVET-Program Description

The Program is designed to develop the necessary knowledge, skills and attitude of the
learners to the standard required by the EOS. The contents of this program are in line
with the Ethiopian Occupational Standard (EOS). Learners who successfully completed
the Program will be qualified to work as a Hardware and Network Servicing with
competencies elaborated in the respective EOS. Graduates of the Program will have the
required qualification to work in the lCT sector in the field of Hardware and Network
Servicing.

The prime objective of this training program is to equip the trainees with the identified
competences specified in the OS. Graduates are therefore expected to be able to Plan and
Organize Work, Assist with Policy Development for Client Support, Build Internet Infrastructure,
Migrate to New Technology, Determine Maintenance Strategy, Establish Quality Standards, Utilize
Specialized Communication Skills, Develop Teams and Individuals, Manage and Maintain
Small/Medium Business Operations and Applying problem solving Techniques and Tools in
accordance with the performance criteria described in the EOS.
1.3. TVET-Program Learning Outcomes
The expected outputs of this program are the acquisition and implementation of the
following units of competence –

ICT HNS4 01 0811 Plan and Organize Work

ICT HNS4 02 0811 Assist with Policy Development for Client Support
ICT HNS4 03 0811 Build Internet Infrastructure
ICT HNS4 04 0811 Migrate to New Technology
ICT HNS4 05 0811 Determine Maintenance Strategy
ICT HNS4 06 0811 Establish Quality Standards
ICT HNS4 07 0811 Utilize Specialized Communication Skills
ICT HNS4 08 0811 Develop Teams and Individuals
ICT HNS4 09 0811 Manage and Maintain Small/Medium Business Operations
ICT HNS4 10 0615 Applying problem solving Techniques and Tools

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1.4. Duration of the TVET-Program

The Program will have duration of 715 Hours including the on-the-job practice.

1.5. Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification
Framework (NTQF) the qualification of this specific TVET Program is “Level IV”.
The learner can exit after successfully completing the Modules in one level and will
be awarded the equivalent institutional certificate on the level completed. The
learner can also exit after completing any one learning module. However, only
certificate of attainment or attendance (this is institutional discretion) will be
awarded.

1.6. Target Groups

No special target group is assigned for the Program. Any citizen who meet the entry
requirements and capable of participating in the learning activities is entitled to take
part in the Program.

1.7. Entry Requirements

The prospective participants of this program on are required to possess the
following:
 Have completed 10th grade general education
 Ability to speak, read and understand English
 Computer literate
 Physically and mentally healthy
 Good moral character

1.8. Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical
skills. The mode of delivery is co-operative training. The TVET-institution and
identified companies have forged an agreement to co-operate with regard to
implementation of this program. The time spent by the learners in the industry will
give them enough exposure to the actual world of work and enable them to get
hands-on experience.
The co-operative approach will be supported with lecture-discussion, simulation and
actual practice. These modalities will be utilized before the learners are exposed to
the industry environment.
Organization of in-company training will be either/both industry attachment or
apprenticeship. The 80 hours of the program duration will be spent in-company
training and it will only start after the learner successfully completed all the modules
in this program.

Sector: Economic Infrastructure Version: 1

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1.9. TVET-Program Structure
Duration (In
Unit of Competence Module Code & Title Learning Outcomes Hours)
 Set objectives
ICT HNS4 01 Plan and Organize ICT HNS4 M01  Plan and schedule work activities
Plan and
0811 Work 1018  Implement work plans
Organize 70 Hrs
Work  Monitor work activities
 Review and evaluate work plans and
activities
Assist with  Review change requests
ICT HNS4 02 Assist with Policy ICT HNS4 M02 Policy  Modify system according to requested
0811 Development 1018 Development changes 50 Hrs
For Client for Client  Train on the use of modified system
Support Support

Build Internet  Plan and design internet infrastructure

ICST HNS4 03 Build Internet
Infrastructure ICST HNS4  Install and configure internet infrastructure
0811 Infrastructure
M03 1018 and services
 Test security and internet access 140 Hrs
 Ensure user accounts are verified for
security
 Manage and support internet
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ICT HNS4 04 Migrate to New ICT HNS4 M04 Migrate to New  Apply existing knowledge and techniques
0811 Technology 1018 Technology
to technology and transfer
 Apply functions of technology to assist in 50 Hrs
solving organizational problems
 Evaluate new or upgraded technology
performance
 Identify and analyze maintenance needs
 Develop service level agreements
Determine Determine  Formulate maintenance strategy 80 Hrs
ICT HNS4 05 Maintenance ICT HNS4 Maintenance
0811 M05 1018  Define client and supplier processes and
Strategy Strategy standards
 Establish quality specifications for service
 Identify hazards and critical control points
ICT HNS4 06 Establish Quality Establish  Assist in planning of quality assurance
ICT HNS4 M06
0811 Standards Quality procedures
1018
Standards  Implement quality assurance procedures 75 Hrs
 Monitor quality of work outcome
 Participate in maintaining and improving
quality at work
 Report problems that affect quality
 Meet common and specific communication
Utilize needs of clients and colleagues
ICT HNS4 07 Utilize Specialized Specialized
ICT HNS4  Contribute to the development of
0811 Communication Communicatio
M07 1018 communication strategies 40 Hrs
Skills n Skills  Represent the organization
 Facilitate group discussion
 Conduct interview

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 Provide team leadership

Develop Teams
ICT HNS4 08 ICT HNS4 M08 Develop  Foster individual and organizational growth
and Individuals Teams and  Monitor and evaluate workplace learning
0811 1018
Individuals  Develop team commitment and 40 Hrs
cooperation
 Facilitate accomplishment of organizational
goals
ICT HNS4 09 Manage and ICT HNS4 M09 Manage and  Identify daily work requirements
0811 Maintain 1018 Maintain  Monitor and manage work
Small/Medium Small/Medium  Develop effective work habits 80 Hrs
Business Business  Interpret financial information
Operations Operations  Evaluate work performance
ICT HNS4 10 Apply problem solving ICT HNS4 M10 Applying problem  Identify and select
0811 Techniques and Tools 1018 solving theme/problem
Techniques and  Grasp current Status and Set
Tools Goal
 Establish Activity Plan
 Analyze causes of a problem 90 Hrs
 Examine Countermeasures and
their Implementation
 Assess Effectiveness of the
solution
 Standardize and sustain operation

Sector: Economic Infrastructure Version: 1

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*The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.

1.10. Institutional Assessment

Two types of evaluation will be used in determining the extent to which learning outcomes
are achieved. The specific learning outcomes are stated in the modules. In assessing
them, verifiable and observable indicators and standards shall be used.
The formative assessment is incorporated in the learning modules and form part of the
learning process. Formative evaluation provides the learner with feedback regarding
success or failure in attaining learning outcomes. It identifies the specific learning errors
that need to be corrected, and provides reinforcement for successful performance as well.
For the trainer/facilitator, formative evaluation provides information for making instruction
and remedial work more effective.
Summative Evaluation the other form of evaluation is given when all the modules in the
unit of competence have been accomplished. It determines the extent to which
competence have been achieved. And, the result of this assessment decision shall be
expressed in the term ‘competent or not yet competent’.
Techniques or tools for obtaining information about learners’ achievement include oral or
written test, demonstration and on-site observation.

1.11. Trainer’s / Facilitator’s Profile

For this particular TVET Program, trainers / facilitators are expected to have completed
1st Degree in related fields of studies and have satisfactory practical experiences or
equivalent qualifications.
Other requirements –
 Must have completed Trainer’s Methodology Course II (TM II)
 Must have a good moral character
 Must be physically and mentally fit
 Must have attended relevant training and seminars
 Must have at least 1 year industry experience

1.12. Learning Modules

(See succeeding pages)

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing level IV

MODULE TITLE: PLAN AND ORGANIZE WORK
MODULE CODE: ICT HNS4 M01 1018
NOMINAL DURATION: 70 Hours
MMODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required in planning and organizing work. It may
be applied to a small independent operation or to a section of a large organization.
MODULE CONTENTS:
LO1 Set objectives
1.1. Basic concepts of planning and organization
1.2. Advantages of planning and organization
1.3. Setting Objectives
1.4. Consistency of objectives
1.5. Stating objectives
1.6. Commitment and support of team members
1.7. Identifying realistic and attainable objectives
LO2 Planning and scheduling activities
2.1.Identifying and prioritizing activities
2.2. Breaking down tasks
2.3. Determining man power requirements
2.4. Allocation of resources
2.5. Coordinating schedule work activities
2.6. Construct the detail of operation
LO3 Implementing Work Plan
3.1. Identifying work methods
3.2. Selecting monitoring and evaluation
3.3. Determining feedback mechanism
3.4. Reviewing and agreeing
3.5. Evaluating recommended changes to the plan
3.6. Finalizing plan
LO4 Monitoring Work Activities in accordance with the objectives and
standards
4.1. Reports, requirements, formats and files are Established
4.2. According to standard operating procedures.
4.3. Reporting Deviations from work activities
4.4. Reporting complied from work activities
4.5. Reporting observed as plan.
4.6. Establishing and maintaining Files
LO5 Review and evaluate work plans and activities
5.1. Reviewing Work plans, strategies and implementation
5.2. Reviewing outcomes of work plans and reliable feedback
5.3. Resulting of review made to policies, processes and activities
5.4. Performance appraisal and report organization rules & regulations
5.5. Implementing feedback mechanism
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5.5.1. Verbal feedback

5.5.2. Informal feedback
5.5.3. Formal feedback
5.5.4. Questionnaire
5.5.5. Survey
5.5.6. Group Discussion

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment
 Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
 Prepare the lecture in  Arrange the class room seating room seating room seating
Audio/video & in Brail format to be conducive for eye to eye arrangement to be arrangement to be
Lecture-  Organize the class room seating contact accessible to accessible for
discussion arrangement to be accessible to  Make sure the luminosity of the trainees wheelchairs users.
trainees light of class room is kept  Speak loudly  Facilitate and support
 Write short notes on the  Introduce new and relevant  Ensure the the trainees who have
black/white board using large text vocabularies attention of the severe impairments on
 Make sure the luminosity of the  Use short and clear sentences trainees their upper limbs to
light of class room is kept  Give emphasis on visual lecture  Present the take note
 Use normal tone of voice and ensure the attention of the lecture in video  Provide Orientation on
 Encourage trainees to record the trainees format the physical feature of
lecture in audio format  Avoid movement during lecture  Ensure the the work shop
 Provide Orientation on the time attention of the
physical feature of the work shop  Present the lecture in video trainees
 Summarize main points format
 Summarize main points

Demonstration

 Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
 Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the  Use Video recorded upper limbs impairment to

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 7 of 85

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Curriculum
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process of guidance trainees material operate equipments/

 facilitate the support of peer  Provide structured training  Ensure the machines
trainees  Show clear and short method attention of the  Assign peer trainees to
 Prepare & use simulation  Use gesture trainees assist
 Provide tutorial support  Provide tutorial  Conduct close follow up
(if necessary) support  Provide tutorial support
(if necessary)  (if necessary

 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
Group  Introduce the trainees with other  Conduct close follow up members
discussion group member  Introduce the trainees with  Conduct close
 Brief the thematic issues of the other group member follow up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

 prepare the assignment questions  Use sign language interpreter  Provide briefing
Individual in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to prepare the assignment assignment
and submit the assignment in  Provide visual recorded  Provide visual
large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in soft

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
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or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether the  Using sign as an option for the
proper communication was language trainees having
conducted with the trainee through interpreter if speech challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
test texts/Brail sentences, multiple choices, True using short an option to give
 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
answers choices, True or having severe upper
necessary
 Avoid essay writing False, matching limb impairment
 Prepare the exam in audio format  Time extension and short answers  Time extension for
 Assign human reader if necessary. trainees having
(if necessary) severe upper limb
 Time extension
impairment

Sector: Economic Infrastructure Version: 1

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Sub-sector ICT Revised 1

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ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Set objectives
1.1. Objectives are consistent with and linked to work activities in
accordance with organizational aims
1.2. Objectives are stated as measurable targets with clear time frames
1.3. Support and commitment of team members are reflected in the objectives
1.4 Realistic and attainable objectives are identified
LO2. Plan and schedule work activities
2.1 Tasks/work activities to be completed are identified and prioritized as directed
2.2 Tasks/work activities are broken down into process in accordance with set
time frames and achievable components
2.3 Resources are allocated as per requirements of the activity
2.4 Schedule of work activities is coordinated with personnel concerned
LO3. Implement work plans
3.1 Work methods and practices are identified in consultation with personnel
concerned.
3.2 Work plans are implemented in accordance with set time frames, resources
and standards.
LO4. Monitor work activities
4.1 Work activities are monitored and compared with set objectives
4.2 Work performance is monitored according to standard.
4.3 Deviations from work activities are reported and recommendations are
coordinated with appropriate personnel and in accordance with set standards
4.4 Reporting requirements are complied with in accordance with recommended
format
4.5 Timeliness of report is observed as plan.
Files are established and maintained in accordance with standard operating
procedures.
LO5 Review and evaluate work plans and activities
4.6 Work plans, strategies and implementation are reviewed based on accurate,
relevant and current information
4.7 Review is based on comprehensive consultation with appropriate personnel
on outcomes of work plans and reliable feedback.
4.8 Results of review are provided to concerned parties and formed as the basis
for adjustments/simplifications to be made to policies, processes and
activities

Sector: Economic Infrastructure Version: 1

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4.9 Performance appraisal is conducted in accordance with organization rules

and regulations.
4.10 Performance appraisal report is prepared and documented regularly
as per organization requirements.
4.11 Recommendations are prepared and presented to appropriate
personnel/authorities.
5.7 Feedback mechanisms are implemented in line with organization policies.

Annex: Resource Requirements

(Module Code and Title)
Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Learner)

A. Learning Materials

Trainer’s Guide Trainer’s Made 1

Assessment Trainer Made
1. TTLM 1
Package
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
4 Internet Broad band
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors 1 1:30

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing level IV

MODULE TITLE Assist with Policy Development for Client Support
MODULE CODE: ICT HNS4 M02 1018
NOMINAL DURATION: 50 HRS
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required to receive, review and carry out change
requests, while utilizing a change management system according to client
requirements.
MODULE CONTENTS:
LO1 Review change request
1.1. Receiving and documented request
1.2. Gathering of system data
1.3. Organize relevant information
1.4. Examining system data
1.5. Discussing and clarified with client
LO2 Modify system according to requested changes
2.1. Identifying solution to solve problems
2.2. Developing recommendations
2.3. Planning solutions
2.4. Documenting recommended solutions
LO3 Training on the use of modified system
3.1. Preparing training
3.2. Delivered training

Sector: Economic Infrastructure Version: 1

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Curriculum
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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment
 Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
 Prepare the lecture in  Arrange the class room seating room seating room seating
Audio/video & in Brail format to be conducive for eye to eye arrangement to be arrangement to be
Lecture-  Organize the class room seating contact accessible to accessible for
discussion arrangement to be accessible to  Make sure the luminosity of the trainees wheelchairs users.
trainees light of class room is kept  Speak loudly  Facilitate and support
 Write short notes on the  Introduce new and relevant  Ensure the the trainees who have
black/white board using large text vocabularies attention of the severe impairments on
 Make sure the luminosity of the  Use short and clear sentences trainees their upper limbs to
light of class room is kept  Give emphasis on visual lecture  Present the take note
 Use normal tone of voice and ensure the attention of the lecture in video  Provide Orientation on
 Encourage trainees to record the trainees format the physical feature of
lecture in audio format  Avoid movement during lecture  Ensure the the work shop
 Provide Orientation on the time attention of the
physical feature of the work shop  Present the lecture in video trainees
 Summarize main points format
 Summarize main points

Demonstration

 Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
 Use verbal description  Use video recorded material short method trainees having severe
 Provide special attention in the  Ensure attention of the  Use Video recorded upper limbs impairment to

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 13 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

process of guidance trainees material operate equipments/

 facilitate the support of peer  Provide structured training  Ensure the machines
trainees  Show clear and short method attention of the  Assign peer trainees to
 Prepare & use simulation  Use gesture trainees assist
 Provide tutorial support  Provide tutorial  Conduct close follow up
(if necessary) support  Provide tutorial support
(if necessary)  (if necessary

 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the trainees
trainees with group members  Facilitate the integration of integration of with their peers
 Conduct close follow up trainees with group members trainees with group
Group  Introduce the trainees with other  Conduct close follow up members
discussion group member  Introduce the trainees with  Conduct close
 Brief the thematic issues of the other group member follow up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

 prepare the assignment questions  Use sign language interpreter  Provide briefing
Individual in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to prepare the assignment assignment
and submit the assignment in  Provide visual recorded  Provide visual
large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to prepare
and submit the assignment in soft

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 14 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether the  Using sign as an option for the
proper communication was language trainees having
conducted with the trainee through interpreter if speech challenges
the service of the sign language necessary
interpreter
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral response as
test texts/Brail sentences, multiple choices, True using short an option to give
 Use interview as an option if or False, matching and short sentences, multiple answer for trainees
answers choices, True or having severe upper
necessary
 Avoid essay writing False, matching limb impairment
 Prepare the exam in audio format  Time extension and short answers  Time extension for
 Assign human reader if necessary. trainees having
(if necessary) severe upper limb
 Time extension
impairment

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 15 of 85

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Curriculum
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ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
LO1 Review change requests
1.1 Requests are received and documented for hardware and software changes,
utilizing a change management system and according to organizational help
desk procedures.
1.2 System data are gathered and organized relevant to the change
requests, using available diagnostic tools.
1.3 The proposed changes are reviewed against current and future
business requirements.
1.4 System data are examined, with work team, in order to select
appropriate changes to be carried out.
1.5 Selected changes are discussed and e clarified with client.
LO2 Modify system according to requested changes
2.1 Potential solution is identified to solve problems.
2.2 Recommendations about possible solutions are developed,
Documented, ranked and presented to the appropriate person for
decision.
2.3 Implementation and evaluation of solutions are planned.
2.4 Recommended solutions are technically documented and submitted to
appropriate person for confirmation.
LO3 Train on the use of modified system
3.1 Training is prepared to meet the needs of client in using the changed
system.
3.2 Prepared training is delivered appropriately for client

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Annex: Resource Requirements

(Module Code and Title)
Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Learner)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared by
3. Manual 1:5
the trainer, MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
4 Internet Broad band
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: Build Internet Infrastructure
MODULE CODE: ICT HNS4 M03 1018
NOMINAL DURATION: 120 hrs
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required to design and implement an
infrastructure for internet services
MODULE CONTENTS:
LO1 Plan and Design internet infrastructures
1.1 Introduction to internet infrastructures
1.2 Identifying the required internet infrastructures
1.3 Evaluating internet service
1.4 Identifying requirements
1.4.1. Hardware
1.4.2. Software
1.4.3. Network
1.4.4. Security
1.5 Determining internet protocol address (IP)
1.5.1. TCP/IP V4
1.5.2. TCP/IP v6
LO2 Install and configure internet infrastructures and services
2.1 Install cable
2.2 Test cable using cable tester
2.3 Build mail server services
2.4 Test mail server
2.5 Install work station software
2.6 configure work station software
2.7 configure
2.7.1 Domain name
2.7.2 IP address
2.8 Install And configure to create link
2.8.1 Data base
2.8.2 Document
2.8.3 File

LO3 Testing Security and internet access

3.1 Test security access level
3.2 Monitor and evaluate
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3.2.1 Capability
3.2.2 reliability
3.2.3 Threats
3.2.3.1. Eavesdropping, manipulation, impersonation, and
penetration, denial of service and by-pass, hackers, viruses.
LO4 Ensure user accounts are verified for security
4.1 Verify user settings
4.2 Display legal notices
4.3 Verifying software utility tools
LO5 Manage and support Internet
5.1 Maintaining internet infrastructure procedure and policy
5.2 Identifying Internet Management tools
5.2.1 Active directory
5.2.2 Net Profile switch
5.3 Monitoring the internet
5.3.1 Traffic
5.3.2 Content access
5.3.3 Hits
5.3.4 Appropriateness of broadcasts
5.4 Optimizing Internet Performance

LEARNING METHODS:
 ---------------------on the next page

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Plan and design internet infrastructure
1.1 Internet infrastructure is selected in line with business and end-user
requirements, within budget limitations.
1.2 The internet service is evaluated for satisfactory performance and
confirmed that the service meets business and end-user
requirements.
1.3 Hardware, software, network and security requirements are
ensured in accordance with agreed business and end-user
specifications.
1.4 Internet protocol address allocation is determined based on the
number of addresses needed.
LO2 Install and configure internet infrastructure and services

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2.1 Cables is installed and tested where appropriate according to the

standard.
2.2 Mail servers is built and tested when needed.
2.3 Workstation software is installed and configured to access services
2.4 Necessary hardware and software is installed to connect the internet to
intranets or network if required.
2.5 Domain names and internet protocol addresses is configured to make
internet access possible.
2.6 Software is set up to provide services as required.
2.7 Software is installed and configured that provides internet links with
existing databases, documents and files.
LO3. Test security and internet access
3.1 Security access levels is tested and verified based on security policy.
3.2 Capability and reliability of security systems is monitored and
evaluated based on security policy.
3.3 Changes are made to system to ensure protection against known and
potential threats.
LO4 Ensure user accounts are verified for security
4.1 User settings are verified to ensure that they conform to security
policies.
4.2 Legal notices are displayed at appropriate locations for system users.
4.3 Passwords are checked in accordance with business policies and
verified with software utility tools.
LO5 Manage and support internet
5.1 Management is assisted in developing procedures and policies for
maintaining the internet infrastructure.
5.2 Management tools are obtained, installed and used to assist in internet
administration.
5.3 Traffic, appropriateness of broadcasts, content access and hits are
monitored over the internet.
5.4 Internet performance is optimized in accordance with business need.

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

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 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

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 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

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 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

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Annex: Resource Requirements

ICT HNS4 M03 1018 (Module Code and Title)
Ite Recommended
Description/ Qua
m Category/Item Ratio
Specifications ntity
No. (Item: Learner)
A. Learning Materials
Trainer’s Made Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1

Learning Guide Trainer Made 30 1:1

1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
4 Internet Broad band
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, 30 1:1
2. Win 2012 Server Installer 30 1:1
3. UTP Cable Cat 6e 500M 1:1
4. Wifi Cards 10 1:2
5. Switch (24 ports) 2 1:1
6. Crimping tool 15 1:2
7. Cable Tester 15 1:2
8. Packet tracer software 1 1:30
9. Wifi – router 1 1:30
10. LCD Projectors 1 1:30

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: Migrate to New Technology
MODULE CODE: ICT HNS4 M04 1018
NOMINAL DURATION: 50 hrs
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required in using new or upgraded technology
MODULE CONTENTS:
LO1 Apply existing knowledge and techniques to technology and transfer
1.1 Identifying present situations and possible solutions
1.2 Acquisition of new technology to upgrade skills and system
1.3 Identifying new tools, equipment, materials and software for upgrading
LO2 Apply functions of technology to assist in solving organizational
problems
2.1 Implementing and testing acquired technology
2.2 Applying new features of hardware and software
2.3 Solving problems through the new or upgraded technology
2.4 Accessing information through the use of technology acquire.
2.4.1. Documents, test pages, web pages, appliances software and
technical connections guidance and other outputs supplied by
vendors and manufacturers.
LO3 Evaluate new or upgraded technology performance
3.1 Evaluating the new equipment performance
3.2 Determining from new or upgrade equipment (e.g. cardboard,
polystyrene, and paper, plastic) and correct disposal of redundant
hardware
3.3 sought from users Feedback

LEARNING METHODS:
 ----------------------it is on the next pages

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration

ASSESSMENT CRITERIA:
L01. Apply existing knowledge and techniques to technology and transfer
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1.1 Situations are identified where existing knowledge can be used as the Basis
for developing new skills.
1.2 New or upgraded technology skills are acquired and used to enhance learning.
1.3 New or upgraded equipment are identified, classified and used
Where appropriate, for the benefit of the organization.
LO2. Apply functions of technology to assist in solving organizational
problems
2.1 Testing of new or upgraded equipment is conducted according to
the specification manual.
2.2 Features of new or upgraded equipment are and software applied
within the organization
2.3 Features and functions of new or upgraded equipment is used for
solving organizational problems
2.4 Sources of information is accessed and used relating to new or
upgraded equipment
LO3. Evaluate new or upgraded technology performance Feedback from
individuals or teams is used to identify and implement improvements in
future learning arrangements
3.1 New or upgraded equipment is evaluated for performance, usability
and against OHS standards.
3.2 Environmental considerations are determined from new or
upgraded equipment.
3.3 Feedback is sought from users where appropriate

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

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______________________________________________________________________________________________________________________________________________________

 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

Sector: Economic Infrastructure Version: 1

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______________________________________________________________________________________________________________________________________________________

 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

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______________________________________________________________________________________________________________________________________________________

 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

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Annex: Resource Requirements

ICT HNS4 M04 1018 (Module Code and Title)
Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Learner)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Guide Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
4 Internet Broad band
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, 30 1:1
2. Win 2012 Server Installer 30 1:1
3. UTP Cable Cat 6e 500M 1:1
4. Wifi Cards 10 1:2
5. Switch (24 ports) 2 1:1
6. Crimping tool 15 1:2
7. Cable Tester 15 1:2
8. Packet tracer software 1 1:30
9. Wifi – router 1 1:30
10. LCD Projectors 1 1:30

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: Determine Maintenance Strategy
MODULE CODE: ICT HNS4 M05 1018
NOMINAL DURATION: 50 hrs
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have the
Knowledge, skills and attitudes required to determine and operationalize maintenance
strategies and supporting processes to achieve continuity of IT operations and business
functions.
MODULE CONTENTS:
LO1 Identify and analyze maintenance needs
1.1 Identifying risk to business
1.2 Reviewing system architecture
1.2.1. operating system like Linux, Mac OS, Windows 2000 above
1.2.2. Database software like Oracle, Sybase, Microsoft SQL server,
MSQL, MySQL, SQL server
1.3 Conducting equipment and or software audit
1.4 Identifying warranty status of equipments
1.5 Identifying critical components and/or software’s
1.6 Documenting identified risks and problems
1.7 Developing recommended maintenance solutions
LO2 Develop service level agreements
2.1 Determining requirements of the client
2.2 Preparing Service-level agreement
LO3 Formulate maintenance strategy
3.1 Examining maintenance options Against Cost, business and service-level
agreements
3.2 Identifying a specific maintenance strategy
3.3 Creating preventative maintenance schedule
3.4 Documenting The recommended maintenance procedures
LO4 Define client and supplier processes and standards
4.1 Creating report procedures
4.2 Determining report time standard
4.3 creating Escalation procedures
4.4 set-up Help desk or other support function

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LEARNING METHODS:
 -----------it is on the next pages

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
LO1 Identify and analyze maintenance needs
1.1 Risks to business continuity are identified due to system malfunction
including quantification of possible loss
1.2 Systems architecture and configuration documentation are reviewed for
currency.
1.3 Equipment and/or software audit are conducted if appropriate information
is not available
1.4 Warranty status of components and/or software according to vendor,
project or organizational requirements are determined and documented
1.5 Critical components and/or software and document recommendations are
identified regarding possible service arrangements
1.6 Identified risks and problems are documented.
1.7 Recommended maintenance solutions are developed to meet business
needs and applied to deal with the client based on the document
LO2 Develop service level agreements
2.1 The views and requirements of the client are determined in order to identify
maintenance requirements
2.2 Service-level agreement is prepared to match client user and business
requirements
LO3 Formulate maintenance strategy
3.1 Maintenance options are examined against cost constraints, risks to
business continuity and service-level agreements
3.2 A specific maintenance strategy is identified based on cost, business and
service-level agreements requirements
3.3 A preventative maintenance schedule is created based on cost, business
and service-level agreements requirements
3.4 A maintenance strategy is negotiated with client and changes to service-
level agreements are made where necessary
3.5 The recommended procedure is documented for approval from appropriate
person according to organizational requirements
LO4 Define client and supplier processes and standards
4.1 Reporting procedures for service requests are negotiated and created with
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client and suppliers

4.2 Response time standards is determined with client and suppliers
4.3 Escalation procedures is created with client and suppliers
4.4 Help desk or other support function is been set-up in accordance with
agreed standards and procedures and in line with industry best

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

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 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

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Curriculum
______________________________________________________________________________________________________________________________________________________

 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

Sector: Economic Infrastructure Version: 1

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

Sector: Economic Infrastructure Version: 1

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 Ethiopian TVET System
Curriculum
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Annex: Resource Requirements

ICT HNS4 M05 1018 Determine Maintenance Strategy

Item Description/ Recommended Ratio

Category/Item Quantity
No. Specifications (Item: Trainee)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
B. Learning Facilities & Infrastructure
1. Class rooms 1:10
C. Consumable Materials
4 Internet Broad band
D. Tools and Equipments
1. Computer, 30 1:1
2. Win 2012 Server Installer 30 1:1
3. UTP Cable Cat 6e 500M 1:1
4. Wifi Cards 10 1:2
5. Switch (24 ports) 2 1:1
6. Crimping tool 15 1:2
7. Cable Tester 15 1:2
8. Packet tracer software 1 1:30
9. Wifi – router 1 1:30
10. LCD Projectors 1 1:30

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Curriculum
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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV
MODULE TITLE: Establishing Quality Standards
MODULE CODE: ICT HNS4 M06 1018
NOMINAL DURATION: 75 Hours
MODULE DESCRIPTION:
This Module aims to provide the trainee to able to have the Knowledge, skills and
attitudes required to establishing quality system and standards in the workplace
MODULE CONTENTS:
LO1 Establish quality specifications for service
1.1 Ensuring quality requirements
1.2 Documenting quality specification
1.3 Updating quality specification
LO2 Identify Hazards and Critical Control Points
2.1. Identifying control points
2.2. Determining the risk
2.3. Documentation
LO3 Assist in Planning of Quality Assurance Procedures
3.1. Developing procedures
3.2. Minimizing hazards
3.3. Monitoring
LO4 Implementing Quality Assurance Procedures
4.1. Allocating responsibilities
4.2. Preparing instructions
4.3. Orienting quality policy
4.4. Giving in-service training
4.5. Applying federal and regional legislation
LO5 Monitor Work Quality
5.1. Identifying the requirements
5.2. Inspecting inputs
5.3. Achieving required outcomes
5.4. Monitoring
5.5. Taking corrective actions
5.6. Raising quality issues
LO6 Participate in maintaining and improving quality at work
6.1. Complaining with quality requirements
6.2. Identifying non conformance process
6.3. Maintaining corrective action

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Curriculum
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6.4. Designing quality issues

LO7 Report Problems that Affect Quality
7.1. Recognizing quality problems
7.2. Identifying instance of quality
7.3. Reporting quality problems
LEARNING METHODS:
 ----- it is on the next pages.

MODULE ASSESSMENT:
 Oral questioning
 Written test

ASSESSMENT CRITERIA:

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Curriculum
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LO1. Establish quality specifications for service

1.1 Quality specifications are developed and agreed upon in accordance with legislated
requirements.
1.3 Quality specifications are documented and introduced to organization staff /
personnel in accordance with the organization policy.
1.4 Quality specifications are updated when necessary.
LO2. Identify hazards and critical control points
2.1 Critical control points impacting on quality are identified.
2.2 Degree of risk for each hazard is determined.
2.3 Necessary documentation is accomplished in accordance with organization quality
procedures
LO3. Assist in planning of quality assurance procedures
3.1 Procedures for each identified control point are developed to ensure optimum quality.
3.2 Hazards and risks are minimized through application of appropriate controls and OHS
procedures and standards.
3.3 Processes to monitor the effectiveness of quality assurance procedures are
developed.
LO4. Implement quality assurance procedures
4.1 Responsibilities for carrying out procedures are allocated to staff.
4.2 Instructions are prepared in accordance with the sector quality assurance program.
4.4 Staff is given induction training on the quality assurance policy.
LO5. Monitor quality of work outcome
5.1 Quality requirements are identified
5.2 Inputs are inspected to confirm capability to meet quality requirements
5.3 Process is conducted to produce required outcomes
5.4 Production processes are monitored to confirm quality of output
5.5 Process is adjusted to maintain outputs within specification.
LO6. Participate in maintaining and improving quality at work
6.1 Work area, materials, processes and service are routinely monitored to ensure
compliance with quality requirements.
6.2 Non-conformance process is identified and reported according to reporting
requirements
6.3 Corrective action is taken within level of responsibility, to maintain quality standards
6.4 Quality issues are raised with designated personnel
LO7. Report problems that affect quality
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Curriculum
______________________________________________________________________________________________________________________________________________________

LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 44 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 45 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 46 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 47 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

Annex: Resource Requirements

ICT HNS4 M06 1018 Establishing Quality Standards

Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Trainee)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer made 1
Learning Guide Trainer made 30 1:1
1. Reference Books 1:10
B. Learning Facilities & Infrastructure
1. Class rooms 1:10
C. Consumable Materials
1. Internet Broad Band
D. Tools and Equipments
1.

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: UTILIZE SPECIALIZED COMMUNICATION SKILLS
MODULE CODE: ICT HNS4 M07 1018
NOMINAL DURATION: 50 Hours
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required to meet specific needs of internal and
external clients, conduct interviews, facilitate group discussions, and contribute to
the development of communication strategies.
MODULE CONTENTS:
LO1 Meet common and specific communication needs of trainees
1.1 Identifying and meeting communication needs
1.2 Using different approaches
1.3 Addresses conflicts promptly
LO2 Contribute to the development of communication strategies
2.1 Developing strategies
2.2 Establishing channel of communication
2.3 Providing coaching
2.4 Maintaining work related network
2.5 Conflict resolution
2.6 Client communication
LO3 Represent the institution
3.1 Participating in different forums
3.2 Providing clear and timely presentation
3.3 Using media
3.4 Respecting different views
3.5 Consistency of written communication
3.6 Responding inquiries consistently
LO4 Facilitate group discussion
4.1 Implementing mechanisms for effective group interaction
4.2 Use strategies that encourage group participation
4.3 Setting objectives and agenda
4.4 Providing relevant information
4.5 Undertaking evaluation strategies
4.6 Identifying communication needs of individuals
LO5 Conduct interview
5.1 Employing communication strategies in interview situation
5.2 Maintaining records
5.3 Using effective communication techniques

LEARNING METHODS:
 -----it is on the next pages.

Sector: Economic Infrastructure Version: 1

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Meet common and specific communication needs of clients and colleagues
Specific communication needs of clients and colleagues are identified
1.1
and met
1.2 Different approaches are used to meet communication needs of
clients and colleagues
1.3 Conflict is addressed promptly and in a timely way and in a manner
which does not compromise the standing of the organization
LO2. Contribute to the development of communication strategies
2.1 Strategies for internal and external dissemination of information are
developed, promoted, implemented and reviewed as required
2.2 Channels of communication are established and reviewed regularly
2.3 Coaching in effective communication is provided
2.4 Work related network and relationship are maintained as necessary
2.5 Negotiation and conflict resolution strategies are used where required
2.6 Communication with clients and colleagues is appropriate to individual
needs and organizational objectives
LO3. Represent the organization
When participating in internal or external forums, presentation is
3.1
relevant, appropriately researched and presented in a manner to
promote the organization
3.2 Presentation is clear and sequential and delivered within a
predetermined time
3.3 Utilize appropriate media to enhance presentation
3.4 Differences in views are respected
3.5 Written communication is consistent with organizational standards
3.6 Inquiries are responded in a manner consistent with organizational
standard
LO4. Facilitate group discussion
Mechanisms which enhance effective group interaction is defined
4.1
and implemented
4.2 Strategies which encourage all group members to participate are used
routinely
4.3 Objectives and agenda for meetings and discussions are routinely set
and followed
4.4 Relevant information is provided to group to facilitate outcomes
4.5 Evaluation of group communication strategies is undertaken to promote
participation of all parties
4.6 Specific communication needs of individuals are identified and

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

addressed
LO5. Conduct interview
5.1A range of appropriate communication strategies are employed in
interview situations
5.2 Records of interviews are made and maintained in accordance with
organizational procedures
5.3 Effective questioning, listening and nonverbal communication
techniques are used to ensure that required message is
communicated

Sector: Economic Infrastructure Version: 1

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 52 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 53 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 54 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department Page 55 of 85

 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

Annex: Resource Requirements

ICT HNS4 M07 1018 (Module Code and Title)

Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Learner)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors

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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: DEVELOP TEAMS AND INDIVIDUALS
MODULE CODE: ICT HNS4 M08 1018
NOMINAL DURATION: 60 Hours
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required to determine individual and team
development needs and facilitate the development of the workgroup.
MODULE CONTENTS:
LO1 Provide team leadership
1.1 Identifying learning and development needs
1.2 Developing learning plan
1.3 Identifying and evaluating individuals performance
1.4 Collecting feedback from relevant sources
LO2 Foster individual and organizational growth
2.1 Identifying goals and objectives
2.2 Learning workplace opportunities to facilitate individual and
team.
2.4 Identifying resources and timelines required for production
LO3 Monitor and evaluate work place learning
3.1.Identifying feedback from individuals or teams
3.2.Assessing outcomes and performance
3.3.Improving modifications to learn plan
3.4.Maintaining records and reports
LO4 Develop team commitment and cooperation
4.1. Open communications to obtain and share information
4.2. Reaching at decisions by agreed roles and responsibilities
4.3. Developing mutual concern
LO5 Facilitate accomplishment of organizational goals
5.1.Participating team members
5.2.Developing teams members
5.3. Attaining collaborative efforts

LEARNING METHODS:
 -----it is on the next pages.

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Provide team leadership

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Learning and development needs are systematically identified and

1.1
implemented in line with organizational requirements
1.2 Learning plan to meet individual and group training and developmental
needs is collaboratively developed and implemented
1.3 Individuals are encouraged to self evaluate performance and identify
areas for improvement
1.4 Feedback on performance of team members is collected from
relevant sources and compared with established team learning
process
LO2. Foster individual and organizational growth
2.1 Learning and development program goals and objectives are identified
to match the specific knowledge and skills requirements of competency
standards
2.2 Learning delivery methods are appropriate to the learning goals, the
learning style of participants and availability of equipment and
resources
2.3 Workplace learning opportunities and coaching/ mentoring assistance
are provided to facilitate individual and team achievement of
competencies
2.4 Resources and timelines required for learning activities are identified
and approved in accordance with organizational requirements
LO3. Monitor and evaluate workplace learning
Feedback from individuals or teams is used to identify and implement
3.1
improvements in future learning arrangements
3.2 Outcomes and performance of individuals/teams are assessed and
recorded to determine the effectiveness of development programs
and the extent of additional support
3.3 Modifications to learning plans are negotiated to improve the
efficiency and effectiveness of learning
3.4 Records and reports of competency are maintained within
organizational requirement
LO4. Develop team commitment
Open communication processes to obtain and share information is
4.1
used by team
4.2 Decisions are reached by the team in accordance with its agreed
roles and responsibilities
4.3 Mutual concern and camaraderie are developed in the team
LO5. Facilitate accomplishment of organizational goals
5.1 Team members actively participated in team activities and
communication processes
5.2 Teams members developed individual and joint responsibility for their
actions
5.3 Collaborative efforts are sustained to attain organizational goals

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

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 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

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 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

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 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

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Annex: Resource Requirements

ICT HNS4 M08 1018 (Module Code and Title)

Recommended
Item Description/
Category/Item Quantity Ratio
No. Specifications
(Item: Learner)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors

Sector: Economic Infrastructure Version: 1

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Curriculum
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LEARNING MODULE Logo of TVET Provider

TVET PROGRAM TITLE: Hardware and Network Servicing Level IV

MODULE TITLE: Manage and Maintain Small/Medium Business Operations
MODULE CODE: ICT HNS4 M09 1018
NOMINAL DURATION: 80 Hours
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have
the Knowledge, skills and attitudes required to operation of day-to-day business
activities in a micro or small business. The strategies involve developing, monitoring
and managing work activities and financial information, developing effective work
habits, and adjusting work schedules as needed.
MODULE CONTENTS:
LO1 Identify daily work requirements
1.1 Identifying work requirements with given time considering resources
and constraints.
1.2 Prioritizing business needs requirements and deadlines.
1.3 Allocating wok to relevant personnel for efficiency
LO2 Monitor and manage work
2.1 Coordinating people, resources and equipment
2.2 Communicating clients and contractor in a clear and regular manner.
2.3 Applying problem solving techniques to work situations
LO3 Develop effective work habits
3.1. Identifying work and personal priorities
3.1.1. Prioritizing and anticipating
3.1.2. Short term and long term planning and scheduling
3.1.3. Creating a positive and organized work environment
3.1.4. Clear timelines and goal setting
3.1.5. Breaking large tasks into smaller tasks
3.1.6. Getting additional support if identified and necessary
3.2. Seeking input from internal and external resources
3.3. Responding promptly to customers
3.4. Presenting information in proper formats
LO4 Interpret financial information
4.1. Identifying Relevant documents and reports
4.2. Understanding documents and reports
4.3. Analyzing, checking, evaluating and reconciling of data and
numerical calculations
4.4 Maintaining daily financial records and cash
4.5 Preparing legal requirements
4.5.1. Invoices
4.5.2.
Payments
4.6 Collecting Outstanding accounts or following-up
LO5 Evaluate work performance
5.1. Monitoring opportunities for improvements
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5.2. Adjusting Work schedules to incorporate

5.3. Communicating proposed changes clearly and recording
5.4 Using relevant codes to guide an ethical approach to
workplace practices and decisions

LEARNING METHODS:
 -----it is on the next pages.

ASSESSMENT METHOD:
 Interview / Written Test / Oral Questioning
 Observation / Demonstration
ASSESSMENT CRITERIA:
L01. Identify daily work requirements
1.1 Work requirements for a given time period are identified taking into
consideration resources and constraints
1.2 Work activities are prioritized based on business needs, requirements
and deadlines
1.3 If appropriate, work is allocated to relevant staff or contractors to
optimize efficiency
1.4 Learning and development program goals and objectives are identified
to match the specific knowledge and skills requirements of competency
standards
1.5 Learning delivery methods are appropriate to the learning goals, the
learning style of participants and availability of equipment and
resources
1.6 Workplace learning opportunities and coaching/ mentoring assistance
are provided to facilitate individual and team achievement of
competencies

LO2. Monitor and evaluate workplace learning

2.1 People, resources and/or equipment are coordinated to provide
optimum results
2.2 Staff, clients and/or contractors are communicated within a clear and
regular manner, to monitor work in relation to business goals or
timelines
2.3 Problem solving techniques are applied to work situations to
overcome difficulties and achieve positive outcomes

LO3. Develop effective work habits

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3.1 Work and personal priorities are identified and a balance is achieved
between competing priorities using appropriate time management
strategies
3.2 Input from internal and external sources is sought and used to
develop and refine new ideas and approaches
3.3 Business or inquiries are responded to promptly and effectively
Information is presented in a format appropriate to the industry and
audience

LO4. Interpret financial information

4.1 Relevant documents and reports are identified
4.2 Documents and reports are read and understood and any
implications discussed with appropriate persons
4.3 Data and numerical calculations are analyzed, checked, evaluated,
organized and reconciled
4.4 Daily financial records and cash flow are maintained correctly and in
accordance with legal and accounting requirements
4.5 Invoices and payments are prepared and distributed in a timely
manner and in accordance with legal requirements
Outstanding accounts are collected or followed-up

LO4. Evaluate work performance

5.1 Opportunities for improvements are monitored according to business
demands
5.2 Work schedules are adjusted to incorporate necessary modifications
to existing work and routines or changing needs and requirements
5.3 Proposed changes are clearly communicated and recorded to aid in
future planning and evaluation
5.4 Relevant codes of practice are used to guide an ethical approach to
workplace practices and decisions

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LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)
Impaired
Trainees Low Vision and Blind Deaf Hard of hearing Physical impairment

Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class
discussion  Prepare the lecture in interpreter room seating room seating
Audio/video & in Brail format  Arrange the class room arrangement to be arrangement to be
 Organize the class room seating to be conducive for accessible to accessible for
seating arrangement to be eye to eye contact trainees wheelchairs users.
accessible to trainees  Make sure the luminosity of  Speak loudly  Facilitate and
 Write short notes on the the light of class room is kept  Ensure the attention support the trainees
black/white board using large  Introduce new and relevant of the trainees who have severe
text vocabularies  Present the lecture in impairments on their
 Make sure the luminosity of  Use short and clear sentences video format upper limbs to take
the light of class room is kept  Give emphasis on visual  Ensure the attention note
 Use normal tone of voice lecture and ensure the of the trainees  Provide Orientation
 Encourage trainees to record attention of the trainees on the physical
the lecture in audio format  Avoid movement during feature of the work
 Provide Orientation on the lecture time shop
physical feature of the work  Present the lecture in video
shop format
 Summarize main points  Summarize main points

Demonstratio  Facilitate and support

n  Conduct close follow up  use Sign language interpreter  Illustrate in clear & the trainees having
 Use verbal description  Use video recorded material short method severe upper limbs
 Provide special attention in the  Ensure attention of the  Use Video recorded impairment to operate
process of guidance trainees material equipments/
 facilitate the support of peer  Provide structured training  Ensure the attention machines
trainees of the trainees  Assign peer trainees

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

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 Ethiopian TVET System
Curriculum
______________________________________________________________________________________________________________________________________________________

 Prepare & use simulation  Show clear and short method  Provide tutorial to assist
 Use gesture support  Conduct close follow
 Provide tutorial support (if necessary) up
(if necessary)  Provide tutorial
support
(if necessary
 Facilitate the integration of  Use sign language interpreters  Facilitate the  Introduce the
Group trainees with group members  Facilitate the integration of integration of trainees with their
discussion  Conduct close follow up trainees with group members trainees with group peers
 Introduce the trainees with  Conduct close follow up members
other group member  Introduce the trainees with  Conduct close follow
 Brief the thematic issues of the other group member up
work  Introduce the
trainees with other
group member
 Inform the group
members to speak
loudly

Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close follow  Assign peer trainees
guidance guidance up and guidance  Use additional
 Provide tutorial support if  Provide tutorial support if  Provide tutorial nominal hours if
necessary necessary support if necessary necessary
 provide special attention in the  provide special attention in  provide special
process the process/practical training attention in the
 Introduce new and relevant process/ practical
vocabularies training

Sector: Economic Infrastructure Version: 1

Shone construction and industrial college Date Prepared: October 2018
Sub-sector ICT Revised 1

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Curriculum
______________________________________________________________________________________________________________________________________________________

 prepare the assignment  Use sign language interpreter  Provide briefing

Individual questions in large text/Brail  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to the assignment assignment
prepare and submit the  Provide visual recorded  Provide visual
assignment in large texts/Brail material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to
prepare and submit the
assignment in soft or hard copy

ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written
 Ensure or conform whether the  Using sign response as an
proper communication was language option for the
conducted with the trainee through interpreter if trainees having
the service of the sign language necessary speech
interpreter challenges
 Use short and clear questioning
 Time extension

Written  Prepare the exam in large  Prepare the exam using short  Prepare the exam  Use oral
test texts/Brail sentences, multiple choices, True using short response as an
 Use interview as an option if or False, matching and short sentences, multiple option to give
necessary answers choices, true or answer for
 Prepare the exam in audio format  Avoid essay writing false, matching and trainees having
 Assign human reader  Time extension short answers if severe upper
(if necessary) necessary. limb
impairment

Sector: Economic Infrastructure Version: 1

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Sub-sector ICT Revised 1

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Curriculum
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 Time extension  Time extension

for trainees
having severe
upper limb
impairment

Demonstrat  Brief the instruction or provide  Use sign language interpreter  Provide activity  Provide activity
ion/ them in large text/Brail  Brief on the instruction of the exam based assessment based
Observatio  Time extension  Provide activity-based/ practical  Brief on the assessment
n assessment method instruction of the  Conduct close
 Time extension exam follow up
 Use loud voice  Time extension
 Time extension

Sector: Economic Infrastructure Version: 1

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Curriculum
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Annex: Resource Requirements

ICT HNS4 M09 1018 (Module Code and Title)

Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Learner)
A. Learning Materials
Trainer’s Guide Trainer’s Made 1
1 TTLM Assessment Package Trainer Made 1
Learning Guide Trainer Made 30 1:1
1. Reference Books 1:10
To be prepared
3. Manual by the trainer, 1:5
MOE
Learning Facilities &
B.
Infrastructure
1. Demonstration Site 1:30
2. Library 1
3. Lecture Room 1:30
C. Consumable Materials
1. Stationery Items
2. Magazine, Brochures
D. Tools and Equipments
1. Computer, LCD Projectors

Logo of TVET
LEARNING MODULE
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Sub-sector ICT Revised 1

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 Ethiopian TVET System
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______________________________________________________________________________________________________________________________________________________

Provider
TVET PROGRAM TITLE: Hardware and Network Service
MODULE TITLE: Applying problem solving Techniques and Tools
MODULE CODE: ICT HNS4 M10 1018
NOMINAL DURATION: 90 Hours
MODULE DESCRIPTION: This Module aims to provide the trainee to able to have the
Knowledge, skills and attitudes required to apply scientific problem solving techniques and tools
to enhance quality, productivity and other kaizen elements on continual basis.

LEARNING OUTCOMES:
At the end of this module the trainees will be able to
LO1 Identify and select theme/problem
LO2 Grasp current Status and Set Goal
LO3 Establish Activity Plan
LO4 Analyze causes of a problem
LO5 Examine Countermeasures and their Implementation
LO6 Assess Effectiveness of the solution
LO7 Standardize and sustain operation
MODULE CONTENTS:
LO1 Identify and select theme/problem
1.1 The concept of QC story/PDCA cycle/.
1.2 QC Problem solving steps.
1.1.1 Theme selection
1.1.2 Grasping Status
1.1.3 Goal Setting
1.1.4 Establishment of Activity Plan
1.1.5 Cause Analysis
1.1.6 Examination of countermeasures
1.1.7 Implementation of countermeasures
1.1.8 Assessment of Effectiveness
1.1.9 Standardization
1.3 Statistical tools and techniques
1.3.1 QCC techniques
1.3.1.1 Brain storming
1.3.1.2 Why-why analysis
1.3.1.3 What if analysis
1.3.1.4 5W1H
1.3.2 7QC tools
1.3.2.1 Stratification
1.3.2.2 Pareto Diagram
1.3.2.3 Cause and Effect Diagram
1.3.2.4 Check Sheet
1.3.2.5 Control Chart/Graph
1.3.2.6 Histogram
1.3.2.7 Scatter Diagram
1.3.2.8 Control chart

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_____

1.4 Theme selection

LO2 Grasp current Status and Set Goal
2.1 Methods to grasp the current status of the problem
2.2 Goal setting
LO3 Establish Activity Plan
3.1 Problem confirmation
3.2 Defining the extent of the problem
3.3 Preparing activity plan using 5W1H
LO4 Analyze causes of a problem
4.1 Cause analysis of the problem using 4M1E
4.2 Root cause
4.3 Setting countermeasures
LO5 Examine Countermeasures and their Implementation
5.1 Activities of Medium KPT
5.2 Testing and Implementation of countermeasures
LO6 Assess Effectiveness of the solution
6.1 Tangible and intangible results
6.2 Verification of results using various types of diagrams
6.2.1.1 Line graph
6.2.1.2 Bar graph
6.2.1.3 Pie-chart
6.2.1.4 Scatter diagram
6.2.1.5 Affinity diagram
LO7 Standardize and sustain operation
7.1 The concept of Standard Operation Procedure (SOP)
7.2 Standardizing new improvements
7.3 Introducing new SOP to employees

LEARNING STRATEGIES:
• Lecture/ discussion/ Presentation
• Demonstration / Practical exercises
• Group/Individual assignments
• Case studies
• Project work
• Mentoring / Coaching
• Demonstration / Simulations
• Site visits / Educational Trips
• Brainstorming
ASSESSMENT METHODS:
Competence may be assessed through:
• Interview / Written Test
• Observation / Demonstration with Oral Questioning

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_____
ASSESSMENT CRITERIA:
LO1 Identify and select theme/problem
• Safety requirements are followed in accordance with safety plans and procedures.
• All possible problems related to the process /Kaizen elements are listed using
statistical tools and techniques.
• All possible problems related to kaizen elements are identified and listed on Visual
management board (Kaizen board).
• Problems are classified based on obviousness of cause and action.
• Critical factors like number of customers affected, Potentials for bottlenecks, and
number of complaints etc… are selected.
• Problems related to priorities of Kaizen Elements are given emphasis and selected.
LO2 Grasp current Status and Set Goal
• The extent of the problem is defined.
• Appropriate and achievable goal is set.
LO3 Establish Activity Plan
• The problem is confirmed
• High priority problem is selected
• The extent of the problem is defined
• Activity plan is established as per 5W1H.
LO4 Analyze causes of a problem
• All possible causes of a problem are listed
• Cause relationships are analyzed using 4M1E
• Causes of the problems are identified.
• Root causes are selected
• The root cause which is most directly related to the problem is selected
• All possible ways to eliminate the most critical root cause are listed using creative
idea generation.
• The suggested solutions are carefully tested and evaluated for potential
complications.
• Detailed summaries of the action plan are prepared to implement the suggested
solution.
LO5 Examine Countermeasures and their Implementation
• Action plan is implemented by medium KPT members.
• Implementation is monitored according to the agreed procedure and checked if the
activities are implemented according to the plan.
LO6 Assess Effectiveness of the solution
• Tangible and intangible results are identified.
• The results are verified over time.
• Tangible results are compared with targets using various types of diagram.

LO7 Standardize and sustain operation

• The new procedures are standardized and made part of daily activities if the goal is
achieved.
• All employees are trained on the new Standard operating procedure/SOP/.
• SOP is verified and followed by all employees.
• The next problem is selected to be tackled by the team.
Sector: Economic Infrastructure Version: 1
Shone construction and industrial college Date Prepared: October
Sub-sector ICT Revised 1

Hardware and Networking Level IV Prepared by: ICT Department P

MODULE CODE: ICT HNS4 M10 1018
MODULE TITLE: Applying problem solving Techniques and Tools

Recommended
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item: Learner)
A. Learning Materials
Trainer Guide Trainer Made 1
1 TTLM Assessment packet Trainer Made 1
Learning Guide Trainer Made 30 1:1
Hand book for TQM and
2 Reference Book QCC (Vol I & II) 1999 5 1:5

Journals/Publication/ Recent
5 5 1:5
Magazines
Learning Facilities &
B.
Infrastructure
1 Class Room Standard 1 1:30
2. Work shop Standard 1 1:30
Visual training media (LCD,
3. Laptops, blackboard, Each 1 1:30
whiteboard, flip chart)
6 Internet Broadband
C. Consumable Materials

1. Paper
2 Paint
Sticker
Broom
Pencil
Sponge
D. Tools and Equipments

Safety equipment and tools

1 (dust masks/ goggles, glove,
working cloth, first aid, safety
shoes etc)
Materials and equipment for
waste elimination and
prevention (hook, stop
watch, photo and video
2
camera, signboard, nails,
shelves, chip wood, shadow
board/ tools board,
measuring tape, ruler etc
3
 Lecture Cooperative Total
Course code Course Title
&Lab training Hrs Hours
ICT HNS4 01 1018 Plan and Organize Work 70
ICT HNS4 02 1018 Assist with Policy Development
50
for Client Support
LEVEL - 4

ICT HNS4 03 1018 Build Internet Infrastructure 140

ICT HNS4 04 1018 Migrate to New Technology 50
ICT HNS4 05 1018 Determine Maintenance Strategy 80
ICT HNS4 06 1018 Establish Quality Standards 75
ICT HNS4 07 1018 Utilize Specialized
40
Communication Skills
ICT HNS4 08 1018 Develop Teams and Individuals 40
ICT HNS4 09 1018 Manage and Maintain
Small/Medium Business 80
Operations
ICT HNS4 10 1018 Manage Continuous
90
Improvement System
Sub_Total 715
Acknowledgement

Information and Communication Technology (ICT) sector trainers wish to extend thanks and
appreciation to the many representatives of SCIC trainers who donated their time and expertise to the
revision of this Outcome based Model Curriculum for the TVET Program Information and
Communication Technology (ICT).
Revised

By (The trainers who revise this curriculum):

No. Name Qualifi Level Dept Responsibi Work Region Tell Email
cation lity Place address
1 Belete IT A ICT Instructor SCI SNNPR 0916080047
Balcha College beleshone
gmail.com

2 C ICT Trainer SCI College SNNPR 0966764915

Tigist HNS
Bekele