EGYPTAIR ANNUAL REPORT

2019-2020
 EGYPTAIR
2019-2020 ANNUAL REPORT

Content
Overview

03 Chairman's Letter
04 Board of Directors
05 Group Corporate Structure
Corporate Social 06 Portfolio Nutshell
Responsibility
110

EGYPTAIR's Highlights
Performance Review

08 2019/02 Highlights
24 Fleet Management 09 Quality in Practice
26 Alliances 10 Signposts of The Year
28 Achievements of the year
31 Training Academy
40 Information Technology sector
Financial Review
43 Subsidiaries performance

13 Subsidiaries Financial Results

22 Financial Consolidated Results

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Chairman's Letter

The last year 2020 was an exceptionally difficult year as a

result of the COVID-19 pandemic. The aviation industry had
never experienced a crisis of this magnitude, that caused
unprecedented disruptions not only to our lives but also
to the whole world. Thus, the Air Transport has not been
immune to the coronavirus crisis, nor will it be immune to
its consequences. Demand fell dramatically during the
pandemic outbreak due to the travel restrictions, however, it
is still in our power to contain the damage and to be ready to
make the recovery as quick and effective as possible.
Despite the challenging circumstances witnessed that
year, we remain committed to the airline’s sustainable future.
We have been tested in our ability and endurance to deal with this unforeseen situation; that,
amidst the pandemic, EGYPTAIR continue to diversify our business through accelerating our
company’s strategic transformation, realizing synergies, boosting our profitability and delivering
sustainable growth through market cycles, as for instance, EGYPTAIR CARGO was able in line
with this crisis to transport shipments to cope with the pandemic confronting situation, attained
a financial profit of EGP 31.4 million. EGYPTAIR TOURISM (KARNAK) & DUTY FREE attained
a total profit of EGP 168.6 million, also EGYPTAIR MEDICAL SERVICES attained a surplus of
EGP 30.2 million.
In accordance with EGYPTAIR’s modernization fleet plan strategy; I am delighted to say that
we been delivered nine A220-300 aircraft and four A320NEO, becoming the first operator of
those models in the Middle east and Africa
In these circumstances, I would like to express my sincere thanks to the Board of Directors
for their exceptional support during this turbulent year of operations. I would like also to thank our
dedicated employees immensely for their commitment, diligence and working with such great
professionalism through the considerable challenges of 2020 and to all our strategic partners,
too, I must express my gratitude; wishing them all success and prosperity in 2021.

Amr Abuelenein
Captain. Amr Abuelenein
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 EGYPTAIR
2019-2020 ANNUAL REPORT

Board of Directors EGYPTAIR HOLDING

Capt. Mohamed Roshdy Zakaria

Chairman & CEO
Capt. Mohamed El-Tahan
Civil Aviation Expert
Mr. Adel Mahmoud El-Morsy
Legal Advisor
Ministry of Defense
Mr. Mohammed Kamal El-Din Barakat
Vice Chairman
Arab International Bank
Mr. Hisham Ahmed Okasha
Chairman
National Bank of Egypt
Eng. MOHAMED Said Mahrous
Chairman of EGYPTIAN HOLDING
Company for Airports and Air Navigation
Dr. Ahmed Mahmoud Darwish
Ex- Minister of Administrative Development
Mr. Abd El-Aziz El-Shrbiny
Vice Chairman of Arab African
Investment Company
Mr. Ahmed Essa Taha Abu Hussein
CEO of Retail Banking
at Commercial International Bank
Mr. Ahmed Ashraf Aly Kajok
Deputy Minister of Finance
for Financial Policies
Mr. Hassan Mohammed Hassan Shehata
Egyptian Trade Union Federation
Representative

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Corporate External Shareholding Structure

No Company Name %
1 Air Cairo Aviation 60.00%

2 SHOROUK AIR CO. 51.00%

3 Arab World / Egypt Air Hotels ( Le Passage) 50.00%

4 TABA For Tourism Development 32.50%

5 MISR Aswan Tourism 25.96%

6 Aerotel For Hotels And tourism Services 25.71%

7 United Tour International 25.00%

8 Egyptian Avition Services ( EAS ) 20.00%

9 Civil Aviation Finance Holding Company ( CIAF ) 20.00%

10 Smart Aviation Company 10.00%

11 Egypt Aero Management Services Company 10.00%

12 CIAF Consulting 10.00%

13 MISR Sinai Tourism Co. 8.23%

14 Aerosport Company 3.50%

15 Talaat Harb Sport Club 3.01%

16 Meratel For Tourism And Hotels 1.00%

17 Official Filing Co. (Japan) 1.00%

18 Misr Tourism 0.07%

19 Star Alliances Services Co. (GMBH) 4.55%

20 Orange Co. (France) 0.01%

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Portfolio Nutshell

EGYPTAIR AIRLINES
EGYPTAIR Medium-Haul Fleet modernization with New A320neo and
A220-300.
Equipping the entire Long-Haul Fleet :-
◙ Full Flat Bed seats.
◙ Personalized monitors with various entertainment options.
◙ Enhanced Economy cabin comfort by increasing the seat pitch to 32 inch.

EGYPTAIR CARGO

◙ A Surplus of 31 Million EGP was achieved after taxation.

◙ Handling 138,950 Tons as a total of Cargo carried during the year.

EGYPTAIR MAINTENANCE & ENGINEERING

Maintaining third party contribution at the level of

28% of the total revenue despite the negative
impact of COVID-19.

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EGYPTAIR's Highlights
 EGYPTAIR
2019-2020 ANNUAL REPORT

2019/2020 Highlights

Total Group Activity Revenue

01
Million (EGP)
2018/2019 41,673

2019/2020 30,925

EGYPTAIR HOLDING Company Profit

02
Million (EGP)

2018/2019 289,9

2019/2020 47,1

Airlines Schedule Operating results

03
19,938 Million
2018/2019 26,657 Million

75 %

2019/2020 15,326 Million

21,407 Million

71,6 %

RPK ASK LF %

Cargo Flight Carried Tons

66,542

04
2018/2019
37,829
38,396
2019/2020 62,819
32,367
43,765

Imports Exports Transit

8
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 EGYPTAIR
2019-2020 ANNUAL REPORT

Quality in Practice

Conducting Safety Assurance Program which carries out Internal Evaluation Program
(IEP) using IATA Standard Manual (ISM) to review and make sure of the effectiveness and
application of all of the IATA Standard and Recommended Practices (ISARP).

Conducting the Safety Action Group (SAG) meetings during the year for Flight, Ground
and Cabin to elevate the level of flight safety by following up of :

◙ Continuous revising and updating of the Safety Policy.

◙ Showing the Risk Assessment for Identified Hazard and the preventative actions taken to

reduce the effects of any hazard that may cause damage, injury, loss, or any other negative

occurrence that is caused by external or internal vulnerabilities and that can be avoided

through preventative actions.

◙ Monitoring for SAFA Audits & Findings to Improve SAFA ratio .

◙ Egyptair Safety Performance Indicators (SPI) comparing it with the regional & global Safety

Indicators using IATA safety Trend evaluation , Analysis Data Exchange System (STEADS).

◙ Dissiminating our Cabin Safety policy , explaining new procedures in COMP manual and

presenting Aircraft Safety Assessment (ASA) procedures.

◙ Accidents & Incidents Occurrences Investigations &Analysis.

◙ Global Aviation Data Mangement (GADM) included Flight Data Exchange(FDX) and Incident

Data Exchange(IDX) .

◙ Safety Day (To ensure that safety culture reaches all Egyptair employees).

◙ Handling the procedures of Transporting Cargo in passengers compartment :

- Approval ECAA
- Maintenance Information Bulletin and Maintenance Work Order .
- Loading / Offloading Procedures .
- Transport cargo in passenger cabin checklist .
- Flight and Cabin Crew SOP Bulletin .
- Risk Management .

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Signposts of The Year

2019 2019 2019

◙ EGYPTAIR received Five out of Six ◙ EGYPTAIR received the sixth and ◙ EGYPTAIR Express was merged
B787-900 Aircraft, marking a new final Boeing Dreamliner Aircraft with EGYPTAIR Airlines, as part of
achievement in the history of the coming from Boeing Factory Airport a project to develop and restructure
Egyptian aviation industry, flying in Seattle, USA, to complete the EGYPTAIR Holding Company and
the longest flight with biofuel at a joining of all contracted aircraft of its subsidiaries.
rate of 30-70 with the Trent1000 this B787-9 model to EGYPTAIR ◙ EGYPTAIR celebrated the receiving
engine. fleet in a record time of 5 months of its first A220-300 aircraft, coming
◙ Douala Airport in Cameroon since receiving the first aircraft in from Quebec, Canada. The deal
celebrated the reception of the first March 2019. includes the purchase of twelve
EGYPTAIR flights with the tradition ◙ Airbus announced the completion aircraft of the same model, all
of spraying water. Souvenirs were of the first test flight of EGYPTAIR arriving successively until July
given away to the attendees on first A220-300 aircraft at the final 2020.
the occasion. This route is the third assembly line in Méribel in Canada. ◙ EGYPTAIR announced providing
of EGYPTAIR new points on the This is the first out of twelve A220 internet and video streaming
African continent. EGYPTAIR will aircraft scheduled to be delivered services on its new Airbus A220-
operate 3 flights a week to Douala to EGYPTAIR. 300 aircraft, in addition to the
via N’Djamena Airport, Chad. ◙ EGYPTAIR Maintenance & capabilities and level of luxury that
◙ A new international achievement Engineering signed a contract characterize this aircraft.
for EGYPTAIR for the first time to establish a new maintenance
by electing EGYPTAIR Holding station to provide daily maintenance
Company CEO for EGYPTAIR as services to companies operating
a member of the IATA Presidential to and from Dubai International
Committee for a period of three Airport, the capital of aviation 2019
years until 2022. in the United Arab Emirates, in
partnership with SKAN Aviation
company.
◙ EGYPTAIR received the seventh
Airbus A220-300 aircraft, coming
from Montreal, out of a total of 12
aircraft of the same model.
2019 2019 ◙ Under the auspices of Civil Aviation
Ministry, the International Civil
Aviation Organization (ICAO)
◙ EGYPTAIR has operated a ◙ EGYPTAIR Cargo received the celebrates with EGYPTAIR the 87th
new route to the Chinese city of third and last aircraft type A330-200 anniversary of its establishment.
Hangzhou with a 50% discount after conversion from a commercial Conducting an advertising campaign
on the first flights of the new line. passenger aircraft to cargo aircraft on its aircrafts and in Terminal 3 at
EGYPTAIR is scheduled to operate from Dresden, Germany, on Cairo Airport, printing ICAO logo on
two weekly flights to Hangzhou. Sunday November 3rd 2019. the head rest on all its international
◙ EGYPTAIR is the official carrier flights and distributed chocolates with
of the eleventh annual meeting the celebration logo to publicize the
of the Global Humanitarian event.
Aviation Conference & Exhibition ◙ EGYPTAIR Maintenance &
(GHAC) for the second year in a Engineering passed the inspection of
row in Sharm El-Sheikh, with the the European Aviation Safety Agency
participation of a number of regional (EASA), which resulted in the renewal
and international organizations. of accreditation and the addition of
new models of aircraft and engines
for international accreditation in
domestic and international stations.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

2020 2020

◙ EGYPTAIR received nine Airbus A220-300 aircraft from ◙ Four A320Neo aircraft were received out of a total of eight
Airbus’ factory in Canada to join its fleet. contracted on of the same model.
◙ Bangkok Airport received the first cargo flight for EGYPTAIR
Cargo of the A330-200 with Cairo/Bangkok/Hong Kong route
and back, and the arrival was celebrated by spraying the
plane with water by the authorities of Suvarnabhumi Airport
in Bangkok.
2020 2020

◙ Due to The outbreak of the Coronavirus pandemic in the world and its ramifications on the aviation industry at the
international level, and its impact on the aviation industry in Egypt , EGYPTAIR conducted the following to face the
crisis:
◙ Studying the position of operating aircraft in the fleet and determining the plan for storing aircraft that are suspended as
a result of the procedures followed locally and internationally due to the repercussions of the Corona virus.
◙ Storage of some passenger aircraft to maintain their validity, provided that storage is removed in case of need.
◙ Keeping some passenger aircraft out of storage with the implementation of at least one flight weekly or every two
weeks for each one whenever possible.
◙ Operating cargo flights using passenger aircraft in order to achieve operational revenues alternative to the revenues of
passenger flights and to provide financial liquidity.
◙ Operating exceptional international flights to evacuate Egyptian nationals stranded abroad to Egypt, as well as to
evacuate foreign nationals residing in Egypt to their country.
◙ An agreement was signed between EGYPTAIR Airlines and EGYPTAIR Cargo to transport goods using wide models
to be exploited during the period of the air embargo on passenger transport.
◙ Activating online training courses for EGYPTAIR Training Academy in various fields, as well as addressing the Egyptian
Civil Aviation Authority to approve the implementation of these courses for flight crew regarding the mandatory courses
to renew the validity of their flight license, as well as courses in the field of technical training.

2020 2020

◙ EGYPTAIR Tourism and Duty Free Shops opened new shops ◙ A number of international flights have been operated to bring
in travel halls in passenger buildings No. (3,2,1) at Cairo back Egyptian citizens stranded abroad.
Airport, and all sites have been equipped with prevention
missions, automatic hand sterilization devices, posters and
signboards to maintain safe distances between passengers.
◙ Arrival showrooms were prepared and opened at Cairo, Borg
El-Arab, Assiut, and Sohag airports, to be ready for resuming
aviation flights.

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Financial Review
 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR HOLDING CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 18,347,298,881 22,545,619,588
Projects In Progress 1,182,471,769 725,192,124
Long - Term Investments 3,773,749,569 3,861,483,737
Long - Term Loans And Debit Balances 205,602,590 164,809,470
Total of Non-Current Assets 23,509,122,809 27,297,104,919
Current Assets
Stock 34,110,812 36,073,901
Customers , Notes Receivables And Debit Accounts 4,538,620,966 4,808,118,808
Cash in banks and in hand 131,326,780 595,433,728
Total Current Assets 4,704,058,558 5,439,626,437
Total Assets 28,213,181,367 32,736,731,356
Equity
Paid Up Capital 4,078,806,000 4,128,806,000
Reserves 2,233,222,766 2,335,609,093
Total Equity 6,312,028,766 6,464,415,093
Total of Non - Current Liabilities 12,613,349,699 14,407,758,773
Total Equity & Non - Current Liabilities 18,925,378,465 20,872,173,866
Current Liabilities
Provisions 2,547,171,281 2,691,404,993
Creditor banks 3,877,399,934 4,037,645,855
Suppliers , Notes Payable And Credit Accounts 2,863,231,687 5,135,506,642

Total of Current Liabilities 9,287,802,902 11,864,557,490

Total Equity & Liabilities 28,213,181,367 32,736,731,356
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 4,082,995,096 2,795,191,617
Grants & Donations. 60,837,408 93,375,504
Investments Revenues & Interests. 72,125,230 32,853,169
Other Revenues & Profits. 188,285,636 386,615,863
Total Revenues 4,404,243,370 3,308,036,153
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 59,268,994 60,651,782
Wages. 437,759,173 530,507,803
Expenditures. 2,611,886,947 2,223,977,669
Purchases of goods for sale purposes . 95,706 40,836
Burdens & Losses. 1,005,342,445 445,732,223
Total Cost & Expenditures. 4,114,353,265 3,260,910,313

Profit (Loss) 289,890,105 47,125,840

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR AIRLINES CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 381,917,022 1,398,153,331
Projects In Progress 337,784,105 27,925,628
Long - Term Investments 33,328,922 33,358,922
Long - Term Loans And Debit Balances 114,212,168 188,974,102
Total of Non-Current Assets 867,242,217 1,648,411,983
Current Assets
Stock 108,465,342 63,861,386
Customers , Notes Receivables And Debit Accounts 21,853,365,291 19,699,884,456
Cash in banks and in hand 2,864,255,313 2,088,700,899
Total Current Assets 24,826,085,946 21,852,446,741
Total Assets 25,693,328,163 23,500,858,724
Equity
Paid Up Capital 2,050,000,000 2,050,000,000
Reserves (18,233,919,520) (21,004,088,342)
Total Equity (16,183,919,520) (18,954,088,342)
Total Non-Current Liabilities 13,496,910 12,656,525
Total Equity & Non-Current Liabilities (16,170,422,610) (18,941,431,817)
Current Liabilities
Provisions 291,826,147 301,645,913
Creditor banks 472,565,255 763,140,577
Suppliers , Notes Payable And Credit Accounts 41,099,359,371 41,377,504,052

Total Current Liabilities 41,863,750,773 42,442,290,542

Total Equity & Liabilities 25,693,328,163 23,500,858,725
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 34,365,516,810 25,213,264,619
Grants & Donations. 616,637 87,653
Investments Revenues & Interests. 46,410,286 27,085,909
Other Revenues & Profits. 347,082,921 20,092,593
Total Revenues 34,759,626,654 25,260,530,774
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 9,936,342,976 6,406,200,410
Wages. 1,703,215,488 2,007,299,826
Expenditures. 22,081,124,664 18,808,106,828
Purchases of goods for sale purposes . - -
Burdens & Losses. 740,577,653 464,136,568
Total Cost & Expenditures. 34,461,260,781 27,685,743,632

Profit (Loss) 298,365,873 (2,425,212,858)

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR MAINTENANCE & ENGINEERING CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 589,952,762 588,019,870
Projects In Progress 11,384,122 17,052,019
Long - Term Investments 43,735,510 44,735,510
Long - Term Loans And Debit Balances 54,722,472 44,586,495
Total of Non - Current Assets 699,794,866 694,393,894
Current Assets
Stock 743,830,277 857,257,944
Customers , Notes Receivables And Debit Accounts 1,734,834,529 1,858,719,497
Cash in banks and in hand 55,821,241 63,213,707
Total of Current Assets 2,534,486,047 2,779,191,148
Total Assets 3,234,280,913 3,473,585,042
Equity
Paid Up Capital 500,000,000 500,000,000
Reserves 696,833,685 421,627,648
Total Equity 1,196,833,685 921,627,648
Total of Non - Current Liabilities 2,679,860 -
Total Equity & Non - Current Liabilities 1,199,513,545 921,627,648
Current Liabilities
Provisions 113,856,683 111,361,312
Creditor banks 405,416,239 623,176,817

Suppliers , Notes Payable And Credit Accounts 1,515,494,446 1,817,419,265

Total Current Liabilities 2,034,767,368 2,551,957,394
Total Equity & Liabilities 3,234,280,913 3,473,585,042
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 3,223,390,383 2,520,395,533
Grants & Donations. - -
Investments Revenues & Interests. 5,054,862 3,835,903
Other Revenues & Profits. 35,763,476 14,486,264
Total Revenues 3,264,208,721 2,538,717,700
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 617,359,884 432,979,003
Wages. 1,052,423,495 1,085,515,158
Expenditures. 1,259,984,945 1,014,715,851
Purchases of goods for sale purposes . - -
Burdens & Losses. 141,162,645 111,369,339
Total Cost & Expenditures. 3,070,930,969 2,644,579,351
Profit (Loss) 193,277,752 (105,861,651)

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR IN-FLIGHT SERVICES CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 89,974,340 102,326,730
Projects In Progress 27,342,163 6,275,825
Long - Term Investments 35,417,330 35,417,330
Long - Term Loans And Debit Balances 1,510,705 2,044,513
Total of Non - Current Assets 154,244,538 146,064,398
Current Assets
Stock 47,959,618 36,325,966
Customers , Notes Receivables And Debit Accounts 338,728,829 375,642,076
Cash in banks and in hand 31,536,950 12,459,510
Total of Current Assets 418,225,397 424,427,552
Total Assets 572,469,935 570,491,950
Equity
Paid Up Capital 50,000,000 50,000,000
Reserves 190,375,822 109,472,388
Total Equity 240,375,822 159,472,388
Total of Non - Current Liabilities 3,940,535 298,540
Total Equity & Non - Current Liabilities 244,316,357 159,770,928
Current Liabilities
Provisions 7,340,467 7,730,721
Creditor banks 227,479 19,490,954

Suppliers , Notes Payable And Credit Accounts 320,585,632 383,499,347

Total of Current Liabilities 328,153,578 410,721,022
Total Equity & Liabilities 572,469,935 570,491,950
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 789,129,370 646,595,120
Grants & Donations. - -
Investments Revenues & Interests. 52,830,266 41,691,106
Other Revenues & Profits. 13,278,780 6,288,780
Total Revenues 855,238,416 694,575,006
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 264,605,382 210,569,839
Wages. 309,631,526 349,747,697
Expenditures. 89,933,443 91,814,532
Purchases of goods for sale purposes . 82,222,032 58,487,690
Burdens & Losses. 23,600,555 924,574
Total Cost & Expenditures. 769,992,938 711,544,332
Profit (Loss) 85,245,478 (16,969,326)

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR GROUND SERVICES CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 285,004,811 294,992,784
Projects In Progress 85,938,875 113,808,007
Long - Term Investments 28,261,375 28,261,375
Long - Term Loans And Debit Balances 25,703,770 25,015,188
Total of Non - Current Assets 424,908,831 462,077,354
Current Assets
Stock 136,824,319 161,230,984
Customers , Notes Receivables And Debit Accounts 829,726,709 869,246,296
Cash in banks and in hand 56,431,697 33,562,087
Total of Current Assets 1,022,982,725 1,064,039,367
Total Assets 1,447,891,556 1,526,116,721
Equity
Paid Up Capital 180,000,000 180,000,000
Reserves 300,716,973 38,459,128
Total Equity (3) 480,716,973 218,459,128
Total of Non - Current Liabilities 54,167,459 54,895,563
Total Equity & Non - Current Liabilities 534,884,432 273,354,691
Current Liabilities
Provisions 65,401,376 137,767,731
Creditor banks 375,979,608 654,654,149

Suppliers , Notes Payable And Credit Accounts 471,626,140 460,340,150

Total of Current Liabilities 913,007,124 1,252,762,030
Total Equity & Liabilities 1,447,891,556 1,526,116,721
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 1,305,323,580 1,145,212,322
Grants & Donations. - -
Investments Revenues & Interests. 1,975,030 1,412,888
Other Revenues & Profits. 42,369,427 43,134,496
Total Revenues 1,349,668,037 1,189,759,706
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 113,110,809 107,291,719
Wages. 718,922,430 851,393,000
Expenditures. 320,033,577 309,918,640
Purchases of goods for sale purposes . - -
Burdens & Losses. 57,306,816 80,406,606
Total Cost & Expenditures. 1,209,373,632 1,349,009,965

Profit (Loss) 140,294,405 (159,250,259)

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR CARGO CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 139,455,098 126,509,834
Projects In Progress 683,951,954 1,766,544,641
Long - Term Investments 2,300,000 1,957,653
Long - Term Loans And Debit Balances 47,677,822 47,677,822
Total of Non - Current Assets 873,384,874 1,942,689,950
Current Assets
Stock 100,935,067 102,613,201
Customers , Notes Receivables And Debit Accounts 1,068,359,917 854,530,938
Cash in banks and in hand 79,032,769 217,573,049
Total of Current Assets 1,248,327,753 1,174,717,188
Total Assets 2,121,712,627 3,117,407,138
Equity
Paid Up Capital 65,000,000 65,000,000
Reserves 463,318,970 314,875,524
Total Equity 528,318,970 379,875,524
Total Non - Current Liabilities 1,317,362 996,983,341
Total Equity & Non - Current Liabilities 529,636,332 1,376,858,865
Current Liabilities
Provisions 30,197,141 44,521,561
Creditor banks 238,856,647 169,616,916

Suppliers , Notes Payable And Credit Accounts 1,323,022,507 1,526,409,796

Total of Current Liabilities 1,592,076,295 1,740,548,273
Total Equity & Liabilities 2,121,712,627 3,117,407,138
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 1,660,163,080 1,710,628,948
Grants & Donations. 3,719,626 5,238,250
Investments Revenues & Interests. 5,096,568 4,725,325
Other Revenues & Profits. 50,011,220 72,187,797
Total Revenues 1,718,990,494 1,792,780,320
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 431,255,055 390,051,584
Wages. 196,964,334 208,007,532
Expenditures. 810,201,915 1,093,836,576
Purchases of goods for sale purposes . - -
Burdens & Losses. 111,844,383 69,474,820
Total Cost & Expenditures. 1,550,265,687 1,761,370,512

Profit (Loss) 168,724,807 31,409,808

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR TOURISM (KARNAK) & DUTY FREE CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 51,121,880 51,047,699
Projects In Progress 25,711,354 52,377,167
Long - Term Investments 3,280,850 2,835,900
Long - Term Loans And Debit Balances 17,586,829 30,090,688
Total of Non - Current Assets 97,700,913 136,351,454
Current Assets
Stock 681,850,425 815,644,427
Customers , Notes Receivables And Debit Accounts 871,970,996 566,239,307
Cash in banks and in hand 108,366,011 57,664,155
Total of Current Assets 1,662,187,432 1,439,547,889
Total Assets 1,759,888,345 1,575,899,343
Equity
Paid Up Capital 50,000,000 100,000,000
Reserves 679,732,271 458,766,401
Total Equity 729,732,271 558,766,401
Total of Non - Current Liabilities 7,391,536 3,103,384
Total Equity & Non - Current Liabilities 737,123,807 561,869,785
Current Liabilities
Provisions 38,376,765 44,397,695
Creditor banks 129,258,066 259,837,024

Suppliers , Notes Payable And Credit Accounts 855,129,707 709,794,839

Total Current Liabilities 1,022,764,538 1,014,029,558
Total Equity & Liabilities 1,759,888,345 1,575,899,343
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 2,879,373,140 2,082,512,271
Grants & Donations. - -
Investments Revenues & Interests. 3,789,141 1,248,967
Other Revenues & Profits. 137,625,184 60,695,938
Total Revenues 3,020,787,465 2,144,457,176
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 23,280,464 24,430,096
Wages. 230,849,276 242,743,918
Expenditures. 981,144,199 691,864,426
Purchases of goods for sale purposes . 1,274,539,103 971,664,803
Burdens & Losses. 64,422,902 45,150,525
Total Cost & Expenditures. 2,574,235,944 1,975,853,768

Profit (Loss) 446,551,521 168,603,408

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR MEDICAL SERVICES CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 104,085,176 112,618,593
Projects In Progress 1,837,888 5,120,760
Long - Term Investments 3,164,250 2,943,995
Long - Term Loans And Debit Balances 14,070,798 6,158,707
Total of Non - Current Assets 123,158,112 126,842,055
Current Assets
Stock 53,987,994 64,088,181
Customers , Notes Receivables And Debit Accounts 327,601,309 335,400,403
Cash in banks and in hand 7,198,692 26,424,546
Total of Current Assets 388,787,995 425,913,130
Total Assets 511,946,107 552,755,185
Equity
Paid Up Capital 71,600,000 71,600,000
Reserves 77,031,290 72,816,902
Total Equity 148,631,290 144,416,902
Total of Non - Current Liabilities 17,084,411 16,263,550
Total Equity & Non - Current Liabilities 165,715,701 160,680,452
Current Liabilities
Provisions 7,571,659 10,571,659
Creditor banks 1,936,127 20,635,410
Suppliers , Notes Payable And Credit Accounts 336,722,620 360,867,664
Total Current Liabilities 346,230,406 392,074,733
Total Equity & Liabilities 511,946,107 552,755,185
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 661,983,353 720,493,919
Grants & Donations. 3,543,997 13,722,401
Investments Revenues & Interests. 2,725,272 1,894,942
Other Revenues & Profits. 6,616,022 4,729,075
Total Revenues 674,868,644 740,840,337
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 322,361,869 345,596,417
Wages. 199,940,878 231,421,037
Expenditures. 86,465,663 111,911,159
Purchases of goods for sale purposes . - -
Burdens & Losses. 19,754,256 21,718,373
Total Cost & Expenditures. 628,522,666 710,646,986

Profit (Loss) 46,345,978 30,193,351

20
 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR SUPPLEMENTARY INDUSTRIES CO.

STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 33,266,529 33,206,045
Projects In Progress 2,918,747 3,172,183
Long - Term Investments - -
Long - Term Loans And Debit Balances - 6,229,804
Total of Non - Current Assets 36,185,276 42,608,032
Current Assets
Stock 54,130,822 61,316,635
Customers , Notes Receivables And Debit Accounts 63,954,524 65,698,625
Cash in banks and in hand 5,771,630 948,955
Total of Current Assets 123,856,976 127,964,215
Total Assets 160,042,252 170,572,247
Equity
Paid Up Capital 50,000,000 50,000,000
Reserves (11,953,174) (36,337,266)
Total Equity 38,046,826 13,662,734
Total of Non - Current Liabilities 854,408 -
Total Equity & Non - Current Liabilities 38,901,234 13,662,734
Current Liabilities
Provisions 6,879,975 6,380,218
Creditor banks - -

Suppliers , Notes Payable And Credit Accounts 114,261,043 150,529,295

Total Current Liabilities 121,141,018 156,909,513
Total Equity & Liabilities 160,042,252 170,572,247
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 204,039,415 110,283,318
Grants & Donations. 631,071 340,309
Investments Revenues & Interests. 729,815 482,960
Other Revenues & Profits. 3,442,360 1,251,612
Total Revenues 208,842,661 112,358,199
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 77,813,845 45,261,093
Wages. 85,937,213 71,941,112
Expenditures. 21,276,105 19,504,050
Purchases of goods for sale purposes . 8,716,093 6,000,312
Burdens & Losses. 3,822,208 (5,964,277)
Total Cost & Expenditures. 197,565,464 136,742,290

Profit (Loss) 11,277,197 (24,384,091)

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR CONSOLIDATED.
STATEMENT OF FINANCIAL POSITION AT 30/06/2020
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Non-Current Assets
Fixed Assets (Net ) 20,109,732,552 25,252,494,474
Projects In Progress 2,359,340,977 2,717,468,354
Long - Term Investments 906,637,806 944,394,422
Long - Term Loans And Debit Balances 481,087,155 515,586,789
Total of Non - Current Assets 23,856,798,490 29,429,944,039
Current Assets
Stock 1,874,438,623 2,198,412,625
Customers , Notes Receivables And Debit Accounts 25,193,609,660 23,691,248,674
Cash in banks and in hand 3,339,741,082 3,095,980,637
Total Current Assets 30,407,789,365 28,985,641,936
Total Assets 54,264,587,855 58,415,585,975
Equity
Paid Up Capital 4,078,806,000 4,128,806,000
Reserves (14,357,129,973) (17,426,695,128)
Total Equity (10,278,323,973) (13,297,889,128)
Total of Non - Current Liabilities 12,714,282,180 15,491,959,676
Total Equity & Non - Current Liabilities 2,435,958,207 2,194,070,548
Current Liabilities
Provisions 3,108,621,495 3,355,781,803
Creditor banks 5,501,639,355 6,548,197,702
Suppliers , Notes Payable And Credit Accounts 43,218,368,798 46,317,535,922
Total of Current Liabilities 51,828,629,648 56,221,515,427
Total Equity & Liabilities 54,264,587,855 58,415,585,975
Operating & Profit & Loss Accounts From 1/7/2017 To 30/6/2020
REVENUES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Activity Revenues . 41,672,750,247 30,925,417,892
Grants & Donations. 69,348,739 112,764,117
Investments Revenues & Interests. 190,736,470 115,231,169
Other Revenues & Profits. 824,475,026 609,482,418
Total Revenues 42,757,310,482 31,762,895,596
COSTS & EXPENDITURES
PARTICULARS 2018/2019(EGP) 2019/2020(EGP)
Raw Material , Requisites, Fuel & Spare Parts. 11,715,249,263 7,944,975,615
Wages. 4,533,508,846 5,242,312,022
Expenditures. 22,047,661,514 18,898,707,949
Purchases of goods for sale purposes . 1,365,572,934 1,036,193,641
Burdens & Losses. 2,167,833,865 1,232,948,751
Total Cost & Expenditures. 41,829,826,422 34,355,137,978

Profit (Loss) 927,484,060 (2,592,242,382)

22
Performance Review
 EGYPTAIR
2019-2020 ANNUAL REPORT

Fleet Status at June 30th 2019:

EGYPTAIR has sold (2) A321-200 aircraft YOM 1997 to 3Top Aviation through a public Auction no. PL289-2018/2019

EGYPTAIR continues fleet growth and modernization plan, which was approved by EGYPTAIR board of directors in
Jan. 2017, by continuing taking delivery for the new aircraft during 2020 as follow:

◙ (9) A220-300 aircraft through Sep. 2019 till Feb. 2020.

◙ (4) A320neo aircraft through Feb. 2020.
EGYPTAIR has signed Lease amendment to replace (7) A320 neo with (7) A321 neo which will be delivered from Mar.
2022 till Dec. 2022
EGYPTAIR has signed Lease Agreement for (2) B787-9 which will be delivered during Nov. 2022 till Feb. 2023.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR Fleet at 30/6/2020

Finance Operating Seats in Average in
Aircraft Type Owned Total on Firm Order
Lease Lease Configuration Years

EGYPTAIR Airline

A320-200 1 1 145 29
A320-200 4 4 145 16.9
A321-200 2 2 161 23.3
A330-200 4 4 268 15
A330-300 4 4 301 9
A340-200 3 3 260 23.7
B737-800 11 10 8 29 144 / 154 8.4
B777-200ER 4 4 319 21.1
B777-300ER 6 6 346 9.9
B787-9 6 6 309 1.1
A320neo 4 4 142 0.4 4
ERJ170 9 9 76 12
A220-300 9 9 140 0.6 3
A321neo 7

Sub Total 38 23 24 85 14
EGYPTAIR CARGO
A330-200P2F 3 3 15.7
A300-600RF 2 2 N.A 29.7
A300B4-200 1 1 N.A 38
Sub Total 6 6
Leased Out
A340-200 3 3 260 23.7
Sub Total 3 6
Grounded A/C
A320-200 1 1 145 28.5
A321-200 4 4 161 22.3
Sub Total 5 5
In Conversion program A/C
A320-200 1 1 145 28.5
A320-200 4 4 145 22.3
A321-200 2 2 161
A330-200 4 4 268
B777-200ER 4 4 319
E170 9 9 76
Sub Total 24 24

25
ALLIANCES & CODE-SHARE
AGREEMENTS
 EGYPTAIR
2019-2020 ANNUAL REPORT

Alliances
Since 2008, EGYPTAIR has been a member of Star Alliance the development of commercial alliances with international
carriers continues to be an important aspect of EGYPTAIR’s business strategy.

Code-Share Agreements
Such agreements provide EGYPTAIR with an effective way to expand and broaden its network that enhances its sales
capacity.
EGYPTAIR extends its global reach through its membership in Star Alliance, which is comprised of 26 members.
It is not a requirement that Star Alliance member’s code-share with each other, EGYPTAIR does code-share with
major Star Alliance members as well as with other non-Star Alliance carriers.

Code Share Agreements

Winter 2020-2021 (MS Marketing on 57 routs operated by EGYPTAIR

6 17 16
America Europe
Asia

15 3
Africa
Australia

EGYPTAIR has 23 Code-Share partners and marketing on 57 routes not operated by MS.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

During Covid-19 pandemic, we focused on coordinating along with the Egyptian Civil Aviation Authority to Plan and
manage the exceptional flights that were scheduled and operated to evacuate Egyptian citizens in several countries
around the world, in addition to taking the necessary permissions for all cargo and charter flights to/from all the airports
of the Arab Republic of Egypt.

Restoring confidence in Air Travel

Star Travel Information HUB
EGYPTAIR defined necessary travel information related to COVID-19 to be reflected in Star Alliance Portal; through
the Travel Information HUB customers can access the most relevant health and hygiene measures adopted by all Star
Alliance member airlines and an extensive range of airports in the Star Alliance network. The information resource is
intended to help customers prepare for their journey and to fly with confidence

Commitments on Health and Hygiene Safety

The 26 member airlines of Star Alliance including EGYPTAIR have agreed to a common set of health and hygiene
safety measures intended to provide customers the comfort of knowing that whenever they are onboard any Star Alliance
flight, they can expect consistent care on access to hygiene amenities, protective wear by fellow passengers and crew,
special procedures for handling unwell passengers and crew, and enhanced processes and disinfectant products for
aircraft cleaning.

Bilateral Air Services Negotiations held during FY 2019/2020

◙ Agreed upon increased capacity entitlements up to 11 weekly frequencies (maximum 9

Austria flights on sector CAI/VIE and 2 flights on ALY/VIE).
3-4 Jul 2019 ◙ Agreed upon new Route schedule (open entry, intermediate and beyond points).the
designated Carriers of the Egyptian side.

◙ Initialed a new Air Services Agreement pursuant to the provisions of the EU Law with
Czech Republic attached Route Schedule (open entry, intermediate, and beyond points).
29 - 30 Jul 2019 ◙ Designation of EGYPTAIR airlines, EGYPTAIR Cargo, Nile Air, Air Cairo, Air Arabia Egypt
as the designated Carriers of the Egyptian side.

◙ Initialed a new Air Services Agreement pursuant to the provisions of the EU Law with
Latvia attached Route Schedule (open entry, intermediate, and beyond points).
5 - 6 Nov 2019 ◙ Agreed upon inclusion of third party code share provision.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

◙ Agreed upon gradual increase capacity entitlements on all sectors starting by 20% every
Emirates 2 years starting Winter 21/22.
5 - 6 Feb 2020 ◙ Agreed upon new Route schedule (open entry, intermediate and beyond points) to give
more flexibility to designated airlines of both sides to operate codeshare flights.

Bilateral Agreements via Correspondences during FY 2019/2020

Switzerland ◙ The nomination of point “LISBON” as a beyond point in the Route schedule to be used by
July 2019 the Egyptian side for the purpose of code-sharing operations.

USA ◙ The nomination of point “BOSTON” as an entry point in the Route schedule to be used
August 2019 by the Egyptian side for the purpose of code-sharing operations.

◙ The nomination of point “ABU DHABI” as an intermediate point in the Route schedule to
Maldives
be used by the Egyptian side for the purpose of code-sharing operations.
October 2019
◙ Inclusion of third party code share provision.

◙ The nomination of points “Ouagadougou, Zagreb, Niamey, Ljubljana and Bamako” as

Turkey
beyond points in the Route schedule to be used by the Egyptian side for the purpose of
October 2019
code-sharing operations.

◙ Agreed upon increased capacity entitlements up to 39 weekly frequencies for passengers’

Italy services, in which Egyptair allocated 31 weekly flights.
January 2020
◙ The nomination of point “BOLOGNA” as an entry point in the Route schedule of the
Egyptian side for the purpose of operating CAI/BLQ.

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 EGYPTAIR
2018-2019 ANNUAL REPORT

Brazil ◙ The right of the Egyptian side to exercise fifth freedom from one point in Africa (Accra or
January 2020 Abidjan), to be determined later by the Egyptian side.

Code Share Operational Enhancement

Codeshare Destinations in OTAS:

◙ Defining Codeshare destinations on OTAS (Online Travel Agents) Booking Engine Like Expedia, Travel Start
and C-Trip to boost up sales.

Website Chatbot:
◙ Adding Codeshare information to Online Chatbot on EGYPTAIR websitecustomer gets the information clearly
and smoothly.

Star Alliance Digital Projects

Unpaid Seats Selection:

Track your bag !
◙ EGYPTAIR integrated with Star Alliance Digital Platform to become Now you can track your bag upon arrival through EGYPTAIR mobile app
when you scan the bag tag QR code or if you insert the tag number along with

Seat Map provider for Star Alliance members. the flight number of EGYPTAIR or any Star Alliance member airline.

◙ EGYPTAIR deployed in production with UA its seat Map so that

UA consumes MS Seats on its digital channels.

Baggage Tracking:
◙ EGYPTAIR deployed baggage-tracking service in which
Customers can use this service upon arrival to their destination
through EGYPTAIR mobile application on android or IOS under
the baggage tab by scanning the QR code on the bag tag, or by
entering the baggage tracking and flight numbers, then all the
baggage details will be shown on the application.

Download Now

egyptair.com

30
EGYPTAIR TRAINING ACADEMY
 EGYPTAIR
2019-2020 ANNUAL REPORT

Overview
EGYPTAIR TRAINING ACADEMY was established in the early 70’s and since then has been undertaking the task
of training all categories of EGYPTAIR employees to the levels of competency for the safe operation and the efficient
accomplishment of supporting commercial activities.
Now we are offering the experience we accumulated over the years to customers from all over the world in the form
of various training programs that suit their needs. Our Vision is to become the regional leader of aviation training and one
of the best worldwide.
We are confident that any Airline seeking programs to match its own particular needs will find something suitable
inside this website.
EGYPTAR TRAINING ACADEMY is a leading provider of training support for airlines and aviation professionals in the Middle East and Africa.
EGYPTAR TRAINING ACADEMY has more than 50 years of airline training experience that suit customer training needs.
We’re dedicated to provide a professional training experience with the commitment to meet our customer objectives.
Our professional staff and facilities ready to deliver the highest quality training at the best value for our customer.

EGYPTAR TRAINING ACADEMY cover training activities are as following

◙ Flight Crew Training

◙ Technical Training
◙ Cabin Crew Training
◙ HR Training
◙ Ground Services Training

Approvals and Certificates Renewal

◙ All training departments are in Compliance
with the Egyptian Civil Aviation Regulations.
◙ ISO 9001
◙ ISO 14001
◙ OHSAS 18001
◙ ICAO TRAINAIR PLUS Program Full Member.
◙ ICAO CERTIFIED AVIATION SECURITY
TRAINING CENTRE (ASTC)
◙ The National Institute for Quality

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Aviation Training

EASA ATO ECAA

European Aviation Safety Agency Egyptian Civil Aviation Regulations

Aviation Training

◙ Aviation Training Department (ATO) approval certificate is in compliance with EASA Part ORA, Part FCL.
◙ We have successfully renewed EGYPTAIR Training Academy approvals in the training activities related to the
following aircraft types:
• Airbus A319/A320/A321 • Boeing 737- 600/700/800/900
• Airbus 330 • Boeing 777-200/300
• Airbus 340 • Embraer ERJ-170 Series

Full Flight Simulators

EGYPTAR TRAINING ACADEMY offers many training courses on many fleet types. With ECAA and EASA approvals,
EGYPTAR TRAINING ACADEMY offers different training options on different aircraft fleet types. The Airbus A320, Airbus
A330/A340, Boeing 737, Boeing 777 series are the simulators we offer type ratings to individuals and airlines.
EGYPTAR TRAINING ACADEMY full flight simulators approval certificates are in compliance with EASA and also in
compliance with Egyptian Civil Aviation Regulations according to the table below:

Simulator Type

B777

B737NG

A321/320

A330/340

A321/320 NEO In Progress In Progress

Cabin Emergency
Evacuation (CEET)
A320, A340, A330, B737 & B777

◙◙ Cabin Crew Training

◙◙ Cabin Emergency Training
Cabin Emergency Training department is part of EGYPTAIR TRAINING ACADEMY and provides safety training for
flight and cabin crewmembers. The focus of our training is to adequately train crewmembers in accordance with the
operator’s requirements and the legal requirements and recommendations for the safe operation of the aircraft.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Training Courses
Training courses consist of classroom instruction (including power point presentations and video presentations) and
may include the use of a cabin mock-up, and a door trainer, other representative training devices and equipment.
The following training courses are available for flight crew and/or cabin crewmembers:

◙ Initial training ◙ Medical aspects and First aid training

◙ Initial / Conversion training ◙ Firefighting and Smoke handling training
◙ Type Conversion training ◙ Water Survival and Survival training
◙ Recurrent training ◙ Dangerous Goods training
◙ Refresher training ◙ Operator’s Conversion training
◙ Senior Cabin Crewmember training
◙ Crew Resource Management training
All training courses are in compliance with the requirements and recommendations of the Egyptian Civil Aviation
Authority.

Cabin Service Courses

◙ Grooming ◙ Crew security and safety
◙ Etiquette ◙ Managing passenger interaction
◙ Crew members’ coordination and communication ◙ Customer service
◙ Nutrition ◙ Airline catering & food service

Technical Training
At EGYPTAR TRAINING ACADEMY we understand the challenge of keeping training cost under control. It can be
a challenge to balance the need to reduce cost, while maintaining the highest quality of training. EGYPTAR TRAINING
ACADEMY has a better understanding of airlines need to maintain the highest training standards while keeping cost
under control. EGYPTAR TRAINING ACADEMY’s maintenance training programs have been developed with these goals
in mind.

EASA 147 ECAA

European Aviation Safety Agency Egyptian Civil Aviation Regulations

Technical Type

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAR TRAINING ACADEMY Technical Training approval certificates are in compliance with local and
international Regulations according to the table below:

◙ Boeing 737- 600/700/800/900 (CFM56) ◙ Airbus A319/A320/A321 (IAE V2500)

◙ Boeing 777-200/300 (PW 4000) ◙ Airbus 330 (RR RB 211 TRENT700)
◙ Boeing 777-200/300 (GE 90) ◙ Airbus 340 (CFM56)

HR training
In the HR training the employees are EGYPTAIR’s number one resource and the HR training have to maximize
their potential. The human resources function is an essential and effective partner in developing and executing the
EGYPTAIR strategy. HR training introduces to the employees the major skills to Understand the key of strategic HR
issues and trends that are relevant to today’s HR managers, the HR training Learn the employees how to integrate job
descriptions and evaluations with adequate training and compensation, and they will Understand the principles and
applications of performance benchmarking.
The main purpose of HR training is to create a new level of teamwork awareness and increase participants’ ability to
work with others, in a collaborative and effective fashion, while continually building teamwork within their organization.
Employees will learn how to build trust with peers and plan strategies to manage stakeholder interaction and engagement.

Milestones
First A320Neo Simulator in Africa
Emphasizing on the leadership
of EGYPTAIR TRAINING ACADEMY
among the international centers
specialized in the various fields of
training and keeping pace with the
highest international standards in the
air transport industry
EGYPTAIR TRAINING
ACADEMY announces launching
of new simulator Airbus A320neo
as the first operator in Africa in mid-
November, with the approval of
EASA FSTD Issue 2 Level D), with
engines (IAE V2527-A5 CEO) (CFM
56-5B4 CEO/CFM LEAP-1A26
NEO) designed and manufactured
completely by L3 Harris apparatus.
In addition, the simulator Airbus
A220-300 will start operating in
mid-February with the approval of
(EASA FFS LEVEL D) and with an
engine (PW1524G), designed and
manufactured completely by Flight
Safety.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

It is worth noting that operating these advanced simulators is a great support for the Academy to attract new customers
and reflects its interest in expanding and targeting more pilots of African, Arab, European as well as Indian airlines, own
these two models. In a related context, the academy is constantly looking to develop and improve training by integrating
new technologies into its full set of training simulators.
In addition, this step is also in line with the strategy of modernizing the aviation fleet of EGYPTAIR Holding Company,
which also requires the upgrade of simulators in the academy by operating new types that can help the academy to
provide training services at the highest level of technology and quality.
“The training and provision of high-quality pilots play a vital role in supporting our business. The new state-of-the-art
devices will complement the four FFSs, which are already in operation and will support us in delivering our pilot training
programs. This will also allow us to provide high-quality, third-party simulator time to other customers in the region at our
Cairo-based Training Academy,” added Captain Abdel-Hady El Shakanqiry, the Head of the EGYPTAIR Training Academy.

The selection of the devices follows a rigorous technical evaluation and competitive tender process

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 EGYPTAIR
2019-2020 ANNUAL REPORT

Cooperation with the African continent

Within the framework of the keenness of EGYPTAIR Training Academy on the presence and spreading in the African
continent, and the trend towards the expansion in the African market in order to transfer expertise and provide all means of
support to all countries in the black continent.
A delegation of Republic of Malawi Visited EGYPTAIR Training Academy

EGYPTAIR Training Academy received a high-level delegation from the Republic of Malawi headed by Mrs. Rhoda
Gadama, Executive Director of Airports Development Authority, to discuss ways of cooperation in various training fields.
The discussions were also completed to discuss aspects of partnership and cooperation.The delegation expressed
its great admiration for the facilities available at EGYPTAIR Training Academy that help to raise the efficiency of the human
factor in the field of air transport industry in the continent, especially the Republic of Malawi

Visit of Tanzanian Airlines Delegation to EGYPTAIR Training Academy

In the belief of EGYPTAIR Training Academy in its strategic role towards enhancing cooperation with the airlines
of the African continent and the expansion in the African market in the field of training, a delegation from Tanzanian
Airlines was received to discuss ways of joint cooperation to train Tanzanian pilots in EGYPTAIR Training Academy.

Safety awareness

EGYPTAIR Training Academy developed a series of new courses to support safety in the airline’s activities.

◙ Safety Fundamentals and culture course

◙ SMS implementation and control course
◙ Safety Performance Management course
◙ Safety data collection and analysis course

37
 EGYPTAIR
2019-2020 ANNUAL REPORT

Performance Charts
Flight Simulator Hours
7

4
Full Flight Simulators
Operations hours
Thousands

0
A 320/321 A 330/340 B 737/800 B 777

17/18 18/19 19/20

Flight Simulator Total Hours

18
14.4
Full Flight Simulators 14.2
total Operation hours 16 14.5

14

12

10
Thousands

0
17/18 18/19 19/20

There is a change in the full flight simulator training demand related to the EGYPTAIR Holding company fleet modernization policy.
The effect of the Covid19 pandemic in the reduction of number of flight simulator hours

38
 EGYPTAIR
2019-2020 ANNUAL REPORT

Number of Training Courses

Total number
of conducted 4.5
4.283 3.902
courses
4 3.194

3.5
Thousands

2.5

1.5

0.5

0
17/18 18/19 19/20

Total Number of Trainees

80
54.729 50.330
39.990

60
Total Number Of
Trainees

40
Thousands

20

0
17/18 18/19 19/20

The annual training plans matched the training needs that are related to EGYPTAIR Holding company and its
subsidiaries’ activities. Training is linked to the final outcome and providing appropriate training that will benefit the
individual as well as the business unites

The effect of the Covid19 pandemic in the reduction of number of courses and number of trainees

39
Information Technology sector
 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR information Technology sector provides services to manage, implement, operate & develop all technical
solutions & services across EYPTAIR Group. We are aiming to enhance the continuous development of IT services by
investing in human resources, especially with the huge technological development & high competition in the aviation
industry in all its fields.
COVID-19 pandemic had a positive impact to accelerate the digital transformation and adoption of new technologies
in coherence with the governmental directions to reduce employment within the company premises and to promote the
work from home during this period.

Development stages:
◙ EGYPTAIR information Technology sector has ◙ Upgrading EGYPTAIR Airline’s SIRAX revenue system
developed an assets management program to allow four components (Operation - Database - SAP - Sirax)
management of different assets and facilitate any to the new release CP20A on TS1 with zero cost.
planned merger programs. ◙ Design, develop and implement a reservation system
◙ Modifying EGYPTAIR Airline Software system to add for EGYPTAIR Medical Services and activating
the aircraft types A220 and A320Neo. the disbursement of 3 months treatment for retired
◙ Creating new Assets tracking System and mobile employees and coordinating to provide emergency
application that help in the classification process of medical care during flights through voice communication
assets/fixed equipment (machines - furniture) and for emergency cases.
the 1st phase of the implementation was carried out ◙ Modifying loyalty program website to add a new level
in EGYPTAIR Training Academy and the Information of membership, which is the Elite level with new and
Technology Sector. attractive set of benefits.
◙ Implementing Microsoft Teams application for the ◙ Coordinating with EGYPTAIR Airlines and Star Alliance
Board of Directors, CEOs, and EGYPTAIR Group Sector to minimize the problems and errors during the
employees to follow safety precautions and overcome IATCI (Through check-in) between EGYPTAIR Airlines
the repercussions of the COVID-19 pandemic. and Star Alliance carriers.
◙ Raising the efficiency of EGYPTAIR Duty Free Network ◙ Launching of the third phase of customer support
by upgrading the network bandwidth which will increase system, which handles passengers’ complaints,
the networking services efficiency for EGYPTAIR including compensation handling, circulars, survey
Holding, EGYPTAIR Tourism & Duty free, EGYPTAIR auto-filling and calendar task-list in addition to
Airlines, EGYPTAIR Ground Service and all in the developing new reports for market research for periodic
same building. inspections.
◙ Following up with EGYPTAIR Airlines plan to implement ◙ Developing a new application for EGYPTAIR Cargo
the New Distribution Capability (NDC) system by system for freight data loading.
performing the necessary actions needed during each ◙ Adding Air Cairo Airline company to the PDC Flight Ops
step of implementation. application and provide the required support.
◙ Coordinating with EGYPTAIR Airlines Company to ◙ Updating Inflight Services Company Pricing system,
activate the Interline E-Ticket agreement between Running the monthly stores settlements for EGYPTAIR
EGYPTAIR and Rwanda Air (WB), Air Cairo (SM) and and Express stores and automating the invoicing for
Smile Thai (WE) after completing the necessary tests. Sharm-El-Sheikh and Hurghada systems.
◙ Creating, operating and managing SFTP Server for data
exchange with Amadeus and Star Alliance securely.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

◙ Protecting EGYPTAIR domain and e-mail from all threats and fraud based on the similarity of domain names and
renewing licenses for Anti-virus and Anti-spam programs.
◙ Running necessary maintenance Procedures for:
- DID &DOD circuits in EGYPTAIR COMPLEX and transfer to MSAN RACK.
- VHF stations & the HF stations of the IOCC Operations Rooms to increase the work efficiency, performance and
reduce work malfunctions.
◙ Serving more than 5,000 network points and 10,000 email mailboxes, Maintenance of all devices (about 250 devices
and 150 printers per month, monitoring the operations of more than 50 applications and more than 100 servers.

New & Ongoing Projects:

◙ Innovation of EGYPTAIR Group IT infrastructure including: network and security innovation, Data center preparation,
establishment of security operations center (SOC) and Network Operations Center (NOC).
◙ Acquiring ISO 9001- 2015 and ISO 27k certificates.
◙ Modifying the IT operations manual (ISM) in Arabic version.
◙ Planning to renew the infrastructure of EGYPTAIR cargo and EGYPTAIR medical services company and Training
Academy.
◙ Planning to renew EGYPTAIR Holding company data center& Assessing EGYPTAIR needs to implement ERP system.
◙ Designing EGYPTAIR Medical services website to enhance the clients’ services.
◙ Designing, a staff free tickets site to update employees data to activate MyID Travel
◙ Implementing LMS (Learning Management System) to unify an LMS platform through EGYPTAIR Group to reduce cost
and execute the HR development strategy.
◙ Following up ARD WEB application implementation of the provided by Amadeus to access the reservation system
through the regular internet and intranet for more secured data exchange.
◙ Creating a data Lock for all crew management system to secure all data in the current system.
◙ Increase security measures implemented in different systems to comply with different Data Protection Regulations.
◙ Follow up the implementation of NDC.
◙ Innovation of EGYPTAIR central and HF Station in IOCC
◙ Continuing phases 3,4 and 5 of IT power station development.

42
EGYPTAIR AIRLINES
 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR AIRLINES is the core activity of EGYPTAIR HOLDING Company with more than 88 years in service,
throughout these years EGYPTAIR has successfully extended its network to reach major destinations across the world.
Being an active member of Star Alliance since July 2008, and as a part of that huge network, EGYPTAIR customers are
currently able to reach more destinations in 195 countries all over the globe; and we are entitled to all Star Alliance Gold
and Silver benefits through EGYPTAIR Plus Loyalty Programs.

EGYPTAIR history
◙ In May 1932, EGYPTAIR was established; and has
evolved to become the pioneer carrier in the Middle
East and Africa, and the seventh carrier in the world to
join the IATA.
◙ In August 1933, EGYPTAIR commenced its commercial
operations with the Spartan Cruiser flying from Cairo to
Alexandria.
◙ In 1935, A total of 12 De Havilland were added to the
fleet during the Second World War. Then, the Egyptian
government took over the airline and changed its name
to “Misr Airlines”.
◙ In 1946, the name “Misr Airlines” was changed to
“MisrAir” and 10 Beechcrafts were purchased adding
American technology to the fleet.
◙ In 1949, MisrAir bought 10 Vickers Vikings and in the
following year, a French Aircraft, the Languedoc, was
put into service.
◙ In 1960, MisrAir merged with Syrian Airlines forming a
new identity “United Arab Airlines-UAA”. UAA enhanced
the fleet with Comet 4-c jets becoming the first carrier in
the Middle East to use these jets.
◙ In 1968, UAA introduced the Boeing 707-320c to
manage growing international traffic and operate longer
routes.
◙ In 1969, UAA became the first airline in the Middle East
to fly Boeing 707s.
◙ In 1971, MisrAir and Syrian Airlines split which resulted
in the new identity “EGYPTAIR”.
◙ In June 2002, EGYPTAIR was subjected to the
Presidential Decree number 137 and the civil aviation
ministerial decree number 216. It has become a Holding
Company with Subsidiaries.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

◙ In August 2003, EGYPTAIR Airlines, with the guidance of In addition to this a WI-FI internet access has been
SABRE Airline Solutions, had successfully completed its offered on our Airbus 330-300 Aircraft.
imperative re-structuring plan. ◙ In December 2014, EGYPTAIR Airlines, with the
◙ In 2004, EGYPTAIR achieved the highest standards of guidance of consultant, SABRE Airline Solutions, has
safety and became the first IOSA certified airline in the started its Transformation Plan.
Middle East and Africa. Moreover, Cairo International ◙ In December 2016, EGYPTAIR received the 1st B737-
Airport has turned to a HUB Airport - with the guidance of 800 NG with the newest passenger cabin design in
SABRE Airline Solutions during the re-structuring plan. its class to ensure a flying experience that exceeds
◙ In 2006, a significant technology breakthrough has taken expectations. That’s a better way to fly.
place: (implementation of the Amadeus Reservation ◙ From February 2017 till December 2017, EGYPTAIR
System, activation of the IBE (Internet Booking Engine), received eight B737-800 NG.
E-Ticketing, use of the PROS O&D System, upgrading ◙ In July 2017, KARNAK joined EGYPTAIR Airlines.
the Frequent Flyer Program (Crane 9), introduction of KARNAK has started its business since 1955, with
the financial system Sirax; and finally the integration around 60 years of experience under license number 6
between all these projects, (Pax-IS Program). Major category (A), to be the tourism division in the Airline.
IT products have been performed for quality service ◙ In December 2017 and February 2018, EGYPTAIR has
improvement. signed a contracts for six aircrafts B787-9s Dreamliner
◙ In July 2008, EGYPTAIR joined Star Alliance network, the with seat capacity 30 C/ 279 Y and fifteen Aircrafts A320
largest Airline Alliance in the World, enabling EGYPTAIR’s NEOs with seat capacity 16 C/126 Y Respectively.
customers to have access to 1,250 destinations in 195 ◙ During the period from March-August 2019, EGYPTAIR
countries nowadays. EGYPTAIR’s membership to the had received six Aircrafts type B787-9.
Star Alliance network is unique as it is the only airline ◙ During the period from September 2019 to September
that is based in North Africa & Middle East. Star Alliance 2020, EGYPTAIR had received twelve Aircraft type
offers its customers the privilege of priority treatment A220-300, by receiving nine aircraft till end of February
across 26 airlines, better flight connections, and more 2020 and three aircraft during the period from July -
comfortable travel. Gold status customers will receive September 2020.
priority treatment in regard to Priority check-in, Priority ◙ During the period from February-June 2020, EGYPTAIR
boarding, and Priority baggage handling. had received Five Aircraft type A320neo and the other
◙ In April 2009, EGYPTAIR has successfully shifted three were received in July 2020.
its operations with star partners to CAIRO Terminal ◙ EGYPTAIR also succeeded in delaying the delivery
3 Building, where customers can enjoy the exquisite dates of two aircraft type B787-9 for a period of one
service in STAR ALLIANCE lounges owned and operated year and rescheduling their deliveries to take place in
by EGYPTAIR. It also sustains Star Alliance’s principle of November 2022 and February 2023.
“Moving Under One Roof “ by locating all Star Alliance ◙ On 19 of March 2020 Egypt suspended all scheduled
member-airlines in a single terminal, which brings passenger flights as part of the pandemic response,
immense benefits to Star Alliance airlines passengers as EGYPTAIR attained rapid action to respond to the
they pass through a common terminal at HUB airports. dynamic situation always prioritizing the health and
◙ In August 2010, EGYPTAIR has provided its Business safety our teams and our customers.
Class customers onboard with full Flatbed seats,
personal screens in all classes, personal mobiles usage.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR’s future strategy is built on four key pillars:

◙◙ Growth and regional leadership:

Increase network breadth and depth through a combination of adding new destinations, adding more frequencies to
existing markets, and extending global reach through Star Alliance and developing cooperative regional ventures.

◙◙ Deliver high-quality products and services

Offering and delivering high-quality products and services that satisfy the needs of our customers will help attracting
new customers and retaining existing ones. Focusing on quality control and consistent high service delivery are essential
to keep our valued customers satisfied; this will maintain customer loyalty and obtain repeat business.

◙◙ Develop high-performance culture

Keys to unlocking EGYPTAIR’S potential include developing an effective organization guided by leaders who empower
their teams and hold them accountable for delivering results. This is supported by training, performance management and
effective communication.

◙◙ Fund the future

By leveraging the three above-mentioned strategic pillars of growth and leadership, delivering high-quality products
and services, and developing a performance culture; the fourth pillar will spontaneously achieve success by generating
profits required to fund future growth.
Expansion of the Cairo Hub will bring in more traffic and revenues. Attaining economies of scale will keep costs in
check. A performance-driven organization will lead the growth plan and deliver consistent quality services and products
that help attract new and retain existing customers. Successful delivery will generate profits to fund fleet replacement and
growth with new, efficient aircrafts.

46
 EGYPTAIR
2019-2020 ANNUAL REPORT

Network Development Highlights

Millions Schedule LF FY 2019 /2020 compared
8,000
90%
81%
7,000 79% 80%
75% 75%
74% 70% 76%
6,000 72% 73%
70% 70%
69%
5,000 60%

4,000 50%

3,000 40%

2,000 30%

1,000 20%

0 0
EUROPE MIDDLE EAST FAR EAST AFRICA AMERICA DOMESTIC
RPK (Billions) 2018/2019 4.730 5.607 3.238 3.193 2.939 705

RPK (Billions) 2019/2020 3.520 3.951 2.314 2.443 2.499 531

ASK (Billions) 2018/2019 6.390 7.456 4.307 4.580 3.616 890
ASK (Billions) 2019/2020 5.086 5.468 3.325 3.501 3.303 726
LF % 2018/2019 74% 75% 75% 70% 81% 79%
LF % 2019/2020 69% 72% 70% 70% 76% 73%

◙ The above chart shows to how extent COVID-19 pandemic resulted in a tremendous drop in demand for international
air travel as countries closed their borders and executed firm travel restrictions.

Available Seats & Uplifted Passengers inThounds

7 4,000
6 3,500
Avilable Seats in Millions

5 3,000
2,500
4
2,000
3
1,500
2
1,000
1 500
0 0
EUROPE MIDDLE EAST FAR EAST AFRICA AMERICA DOMESTIC
Avilable Seats 2018/2019 2,387,555 5,068,603 634,118 1,482,411 390,092 1,870,618
Avilable Seats 2019/2020 1,892,538 3,661,399 493,456 1,142,399 360,483 1,527,476
No.of PAX 2018/2019 1,751,696 3,784,605 446,448 1,036,935 318,154 1,422,985
No.of PAX 2019/2020 1,290,553 2,608,979 321,126 781,844 273,367 1,084,673

47
 EGYPTAIR
2019-2020 ANNUAL REPORT

Number Of Departures 2019/2020 Compared

EUROPE
10,988

AMERICA MIDDLE EAST

14,763 20,905
1,099
1,136

29,251
DOMESTIC
13,470
19,695

9,678 2,119

FAR EAST
1,635
AFRICA
7,433

◙ The above chart shows the number of departures for each region in FY2019/2020 compared by the previous financial
year, the numbers reflect the fourth quarter effect on numbers due to Covid19.

Operating Fleet in 30/6/2019 Operating Fleet in 30/6/2020

A 320-232 4 A 320Neo 5

B737-800 20 A220-300 9
Narrow Body Narrow Body
Aircraft Aircraft B737-800 20
B737-800 NG 9
B737-800 NG 9
Total NB 33 Total NB 43

A 330-200 4 B787-9 6

A 330-300 4 A 330-300 4
Wide Body Wide Body
B 777-300 6 B 777-300 6
Aircraft Aircraft
B787-9 4

Total WB 18 Total WB 16

Total Operating Fleet 51 Total Operating Fleet 59

48
 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR Destinations (winter 19/20)

Nourth America Europe Africa Middle East Far East

Tornto Amsterdam Aalborg Abuja Bujumbura Abha Bangkok Almaty
New York Athens Aarhus Accra Cap Town Abu Dhabi Beijing Chiang Mai
Washington Barcelona Düsseldorf Addis Ababa Djibouti Amman Guangzhou Baku
Montreal Berlin Goteborg Algiers Durban Baghdad Bombay Daku
South America Brussels Helsinki Asmara Harare Bahrain Tokyo Delhi
San Paulo Budapest Kiev Casablanca Hargeisa Beirut Hangzhou Phuket
Copenhagen Lisbon Dar Es Salaam Kigali Dammam Hong Kong Osaka
Frankfurt Oslo Entebbe Luanda Erbil Singapore
Non Base Geneva Prague Johannesburg Lusaka Jaddah Tbilisi
HBE/JED Istanbul Sofia Juba Mauritius Kuwait Tokyo
HBE/MED Laranca Stockholm Kano Ndola Madinah Kochi
HBE/RUH London Zürich Khartoum Mombasa Muscat Hyderabad
HBE/KWI Madrid Belgrade Lagos Qassim Goa
LXR/LHR Milan Warsaw Nairobi Riyadh Bengaluru
Moscow N’Djamena Sharjah Ghennai
Munich Tunis Tel Aviv Ahmedabad
Paris Kigali Kualalumpur
Rome Douala Phuket
Vienna Seoul
Melbourne
Sydney
EGYPTAIR as Operating: In Blue Color, EGYPTAIR as Marketing: In Whit Color Brisbane

PRODUCT & Service Development

◙ Lounges for first, business, & frequent flyer passengers
◙ Equipping the entire Long-Haul Fleet (Platinum & Golden), and Star Alliance Gold Members.
- Introducing Full Flat Bed seats. ◙ Implementing Noise Cancellation B/C Headsets on
- Personalized monitors with various entertainment B787-9, B777-300, A330-300 & A320-neo but because
options.
of COVID19 we stopped loading noise cancellation
- Enhanced Economy cabin comfort by increasing
headsets.
the seat pitch to 32 inch.
◙ Increasing no. of passengers using CUSS Kiosk check-in
◙ Medium-Haul Fleet modernization with New B737-800,
(no more long queues).
A320 –Neo, A220-300.
- Enhanced cabin comfort; business seat pitch 46 ◙ Passport Control Fast Track facility at Cairo Airport
inch, economy seat pitch 31-32 inch. for EGYPTAIR’s First & Business Class Customers,
- In-Arm video entertainment system in business EGYPTAIR Plus Platinum & Golden members, in addition
class zone. to Star Alliance Gold Members.
- Seat Raw equipped with PC power outlet. ◙ Entertainment system improved by adding media for
- LCD Video monitor in each seat-back in economy
special needs passengers (audio description for blind &
class zone.
- Audio Video on Demand (AVOD).

49
 EGYPTAIR
2019-2020 ANNUAL REPORT

closed captures for deaf) free of charge. reduced mobility to reach their boarding gates.
◙ A variety of international magazines in English language ◙ EGYPTAIR assigned a dedicated check-in counter to the
(Fashion, sports …etc.) have been added onboard to customers with reduced mobility.
the passengers to be 215,600 magazines yearly - due to ◙ EGYPTAIR added a new entrance equipped with x-ray
COVID19 we stopped loading newspapers & magazines. machine to facilitate the flow of premium customers.
◙ Entertainment systems were improved by adding ◙ EGYPTAIR increased self-check – in counters to be
translation in English for manasik Hajj and manasik Umra. (32) machine and increased baggage drop off counters
◙ The entertainment system presents video Quran to be (5) counters for international flights +(1) counter for
channel with English and French subtitle. domestic flights.
◙ Visual channels increased to be more than 150 visual ◙ EGYPTAIR activated new service “keep me informed”
channels in the entertainment system onboard aircraft which aims to notify the customers via SMS or emails with
types with personal screens for Economy Class seats. any schedule change may occur to their flight.
◙ EGYPTAIR assigned golf cars to help the customers with
Turnover ratio
Human Resource Developments No.of Turnover Employees
HR Department Developments 151
160
◙ Applying more than 80 % of the approved training plan
2019/2020. 140

◙ Training Plan Based On Training Needs Analysis According to 120 108

Job Competencies. 100
◙ Training Data Base Created with All Employees Data as a
80
Reference For Career Planning Process.
◙ Database for Selected and Evaluate the Trainers of the 60
Company 40
◙ Update Job Description Based on Real P. A (Performance
20
Appraisal) Mechanism.
0
◙ Decreasing the documentary cycle without prejudice to laws
2019 2020
or regulations.
◙ 80% of the requirements for employee turnover were met
through internal advertisements without the need for external Training plan
advertisements
◙ The electronic library has been updated and activated in all 20 18,629
HR departments. 18
◙ An electronic archive system was created for incoming, 16
outgoing and published letters 14 13,854
12
IT systems in HR Department 10
◙ Employee’s data entry and Queries System. 8
◙ Resolutions System. 6
◙ Electronic Archiving System. 4
◙ Electronic Correspondence Distribution system 2 987 1,396
◙ Training information system. 0
2018/2019 2019/2020
50
 EGYPTAIR
2019-2020 ANNUAL REPORT

Upcoming Projects E-Commerce Development

◙ As EGYPTAIR constantly aims to deliver a high quality
The crew management system
travel experience, our website www.EGYPTAIR.com
Crew management generates a feasible and efficient
crew roster with smooth and profitable operations also is now offers our valued customers with more online
an important element of flight safety as well as crew and services in addition to online booking to meet their
customer satisfaction. expectations and fulfill their needs.
The crew management system supports the entire ◙ ­A wide range of services are granted and more
crew management process, covering all phases from information is offered such as, Flex Pricier, Seat
pairing construction to crew rostering to crew tracking and
Selection, Special Meals Requests, Excess Baggage’s,
post-flight activities.
Checking Flight Status, Display Timetable, Reservation
Crew management system encompass crew
availability and training requirements, fair distribution of Details, Online Check In, Hand Bag Tag and Booking
work and crew preferences all have to be matched with against miles .
network needs, legal regulations, contractual obligations ◙ ­Moreover, our website is also considered one of the
and economic considerations. official channels for publishing press releases.
It provides planners and controllers with a set of ◙ ­EGYPTAIR website is now available in 7 languages for
decision-support tools, enabling them to focus on creating
35 countries plus worldwide page for the rest countries*.
and maintaining efficient, comprehensive, legal, economic,
fair and satisfying duty rosters.
egyptair.com
7
Languages
Customer Relationship Management (CRM) English Arabic

Customer Relationship Management is a system for

managing EGYPTAIR’s interaction with its customers Deutch French
by following-up customer data and communicating with
customers, aiming to improve our service and strengthen
our relationships with our customer. Chinese Italian

Spainsh

STATION ON-GOING PROJECTS

Austria Ghana Oman Thailand
◙ Implementation of “Mobile Bag Hub” a new Star Alliance
Bahrain Greece Portugal Tunisia
product to facilitate baggage handling operation
Belgium Hong Kong Qatar Turkey
that helps in providing better service to our valued
customers. Canada Hungary Russia United Arab Emirates

◙ Implementation of new project “Reclaim & Arrival China India Saudi Arabia United Kingdom

Notification” to offer customers an ease baggage Cyprus Italy Scandinavia Scandinavia

reclaim at arrival stage. Egypt Japan South Africa South Africa

France Morocco Spain Kuwait

Germany Netherlands Switzerland Lebanon

United States * Worldwide Page (for the rest Countries)

51
 EGYPTAIR
2019-2020 ANNUAL REPORT

Online Services (www.EGYPTAIR.com).

◙ The ATC service (Automatic Ticket Changer) which ◙ Automated Document Check (ADC).
enables to change the travel itinerary. ◙ Implement APIS fields for 20 POS pages which apply
◙ Web check-in to enrich the value of online experience. passport details to be filled by passengers which affects
◙ Round the world tickets. positively on automatic check-in rates “Star Alliance
◙ EGYPTAIR destinations route map. Compliance”.
◙ Online Seat Assignment & Extra Baggage Allowance. ◙ Transferring website and mobile hosting from local to
◙ Activation of pre-paid ancillary services (Extra Baggage cloud with high level of enhancements & to be GDPR
& Seat Assignment). compliant.
◙ Online redemption for loyalty members. ◙ 6 hours payment availability prior departure.
◙ Universal Air Travel Plan (UATP).
◙ Invoice for corporate customers payment.
◙ Delayed Luggage (World Tracer).
◙ Visa and Health.

“Horus” Chatbot is now available on EGYPTAIR website in both Arabic and English.
Both of Arabic and English Chatbot includes all information related to COVID-19 restrictions, in addition a general
guide to almost all main EGYPTAIR services:

◙ Frequent Flyer ◙ Codeshare

◙ Star Alliance ◙ Visa & Health
◙ Baggage Allowance and Excess Baggage ◙ EGYPTAIR news

◙ Redesigning of EGYPTAIR website booking flow to an updated version which allows more stability and better customer
experience
◙ 0.23 % fraudulent percentage on all transactions done through EGYPTAIR website or mobile applications , which
indicates that EGYPTAIR succeeded in maintain the highest measurements in securing EGYPTAIR customers online
payment transactions.
◙ Daily E-Marketing campaigns which providing all EGYPTAIR customers by all updates concerning EGYPTAIR news,
Sales Promotions for all online markets...etc., those campaigns have been announced through all EGYPTAIR online
channels: (EGYPTAIR website. Facebook Instagram Twitter LinkedIn)
◙ “EGYPTAIR Mobile App” is now available inside Huawei App Gallery as the first airline in Africa and the Middle East to
make its mobile application available on the online store of the applications of the second largest mobile company in
the world “Huawei.
◙ Full update of EGYPTAIR website to apply the Canadian Transportation Law requirements, which impose that
AIRLINES’ websites should be useable for internet users with special needs.
◙ Creating new pages in order to share more details with EGYPTAIR valued customers: Sustainability , Groups , Charter,
PRM (Passenger with reduces mobility), Customer Feedback
◙ Applying all SkyTrax requirements on www.EGYPTAIR.com and mobile applications by all languages, which reflects
on obtaining the highest quality degree from Star Alliance.

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 EGYPTAIR
2019-2020 ANNUAL REPORT

EGYPTAIR has Mobile Portal Application for IOS and Android devices, with new facilities provided. It allows
boarding passes to be saved on passbook application, regardless the device type used (now available at App Store).

Mobile Portal Services

◙ Applications for Android, Apple & Huawei Phone.
◙ Mobile check-in (using Altéa DCS).
◙ Manage booking.
◙ Flight status and Timetable information. The Easiest Way To Start your Trip
◙ EGYPTAIR Plus account login and information.
◙ Baggage information.
◙ First & Business class lounges information.
◙ Special offers.
◙ EGYPTAIR CTO & ATO contact information.
◙ Destination guide.
◙ Special services information.
◙ Onboard services information.
◙ News and travel alerts.
◙ Gallery.
◙ Social feed [Facebook, Twitter, YouTube, and
Instagram].
◙ Flight Booking Service (including flex price & payment).
◙ Ancillary services to be booked through mobile
applications.

Methods of Payment
Call 1717 from any mobile from 5 to 20 July
egyptair.com & get a chance to win 2 domestic tickets
*Terms & Conditions apply

53
 EGYPTAIR
2019-2020 ANNUAL REPORT

The impact of Covid-19 pandemic on online sales

Q4 2019/2020
2018/2019

Q3 2019/2020
2018/2019

2019/2020
Q2 2018/2019

2019/2020
Q1 2018/2019

10,000,000 20,000,000 30,000,000 40,000,000 50,000,000 60,000,000

The above chart reflects the first three quarters in 2019/2020 results, we were on track according to our business
target. By the fourth quarter COVID-19 pandemic resulted in a tremendous drop in demand for international air travel as
countries closed their borders and executed firm travel restrictions

EGYPTAIR E-Commerce Future Plans:

◙ Rail and Fly Service.
◙ ­Adding new method of payments: Amadeus Payment
Platform to increase the number of forms of payments
in the website and the mobile portal (Pay Pal - K-Net -
MIR - WeChat Pay - AliPay - Google Pay - Apple Pay).
◙ ­New Online markets (Nigeria - Jordan - Worldwide
EUR)
◙ ­The following currencies will be applied and offered to
EGYPTAIR customers to pay with, that instead of USD:
­- BHD (Bahrain)
­- TND (Tunis)
­- KWD (Kuwait)

SALES DEVELOPMENTS
Egypt Sales Offices: The revenue decreased by -3% in the fiscal year 2019/2020 compared to the previous year
2018/2019.
Corporate Sales: In the presence of the Corona pandemic the corporate sales revenue shrank by -36% compared to
the previous year 2018/2019; the total corporates agreements reached 236 corporates in the fiscal year 2019/2020 with
34% lower than the previous year 2018/2019 that were 354 corporates.
Travel Agents: Working to increase market share and sales by setting motivational selling policies for travel agents,
providing services and follow-up for nearly 900 travel agents.
Umra and Hajj: Affected by the Covid-19 pandemic the revenue Decreased by 15.57% compared to the previous
year 2018/2019.
Call Center: Working on direct communication with customers from inside and outside Egypt to provide all round-the-
clock services related to air traffic and to ensure the continuous development of these services, dealing with all inquiries
regarding procedures related to the Corona pandemic.

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◙ Upgrade the current revenue management system into

Pricing & Revenue Mangment Development
RMEN, (under implementation) that will help in providing
Pricing Achievements more accurate solution to guarantee achieving more
revenue.
◙ Using up-to-date pricing tools to refine pricing products
in order to offer our customers the best service & reach
their satisfaction, as we Offer competitive promotional
fares to attract traffic in off-peak periods and to maximize
market share.
◙ During COVID-19 pandemic EGYPTAIR grants
customers more flexible options to change travel dates Direct Data Solutions (DDS)
or to refund their tickets without charges. DDS is known as one of the most famous and powerful
◙ We revisit of all current special prorate agreements systems in the field of aviation because of the huge and
(SPA) and Code Share Agreements with foreign accurate amount of data it provides. The main source of
carriers. It will insert the corresponding fares into all these data is the AIRLINES. Renewal of the DDS contract
between EGYPTAIR and IATA 1 JUN 2019 for the next 3
reservation systems (GDS’s) worldwide. And perform
years there are 95 AIRLINES contributed their data to the
new agreements. In order to reach the largest possible
DDS and another 5 AIRLINES on their way to sign with the
number of destinations with competitive fares to meet IATA by Q1 2020.
EGYPTAIR’s customer’s expectations, we are serving
373 offline destinations in 2019/2020.
◙ Applying new scheme fares dedicated to COVID-19 MARKETING DEVELOPMENTS
crisis to allow passengers to travel in case of evacuation.
◙ EGYPTAIR signed New Interline and Code Share Marketing Communications Progress:
agreements with Croatia AIRLINES (OU), Rowand Air
◙ This year witnessed the implementation of a great part
(WB), kenya Airways (KQ), Ukranian Air (PS), Air Cairo
of EGYPTAIR expansion plan, accordingly this was
(SM).
reflected on wider reach of marketing activities and
Revenue Management Tools: the more enhanced presence on various marketing
◙ EGYPTAIR uses Revenue Management Systems
platforms.
(RAAV) that assist in maneuvering and giving preference
◙ EGYPTAIR has implemented a number of consecutive
to higher price points or higher demand volume in order
marketing campaigns for the inauguration of new routes
to maximize revenue and achieve higher load factor.
to Washington, Abidjan and Hangzhou, meanwhile the
◙ Monitor the prices offered by competitors throughout
company was implementing its fleet modernization plan
the INFARE system in order to match EGYPTAIR prices
by adding new Boeing Dreamliners 787-9, Airbus A220-
with it and always have a competitive advantage.
300 and A320Neo.
◙ Using Analysis Tools ( different reports ):
◙ A wider network reach was also achieved by announcing
• WABR (Weekly Advanced Booking Report) to follow
the implementation of new codeshare agreements
the incremental bookings with MS network for eight weeks
ahead. reaching beyond EGYPTAIR network.
• Direct Data Solutions (DDS). ◙ EGYPTAIR has been a great supporter and promoter of
• Load Factor KPI. sports throughout the whole fiscal year, as EGYPTAIR
• SIRAX.

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played its role as the official carrier for the African Cup ◙ On the loyalty part, EGYPTAIR has announced the
of Nations 2019 and Africa Cup of Nations under- revamp of its frequent flyer program “EGYPTAIR Plus”
23 both held in Egypt. Furthermore, EGYPTAIR has introducing new features, new design and a new tier.
signed a number of marketing cooperation protocols ◙ EGYPTAIR has also enhanced its partnership with
with a number of High-end sporting clubs in Egypt; such CIB Bank through launching a marketing campaign
as Al-Gezira – Heliopolis - Al-Shams clubs. Moreover, for EGYPTAIR and CIB “MILES EVERYWHERE”
EGYPTAIR has placed its first advertising campaigns in co-branded credit card, this is in addition to launching
the English premier league and Spanish La Liga during a co-marketing campaign with CIB Bank for tickets
season 2019/2020. installment with zero interest.
◙ Having a positive role on the social responsibility ◙ Eventually, throughout the year, EGYPTAIR has
landscape is one of the main goals for EGYPTAIR and participated in and sponsored many important events
this was crystallized by sponsoring 57357 Hospital and such as Dubai Airshow, World Youth Forum in Sharm
“Ahl Masr” Hospital through providing these entities El-Sheikh, WTM London sponsoring “Cirque du Soleil”
with air travel support. show in Egypt and the international tour for EL-Mamar
movie stars in addition to many other events.
Marketing Projects
STAR ALLIANCE PROJECT CHECK DIGIT ROUTNE
STAR ALLIANCE project check digit routine which reduce the missing miles and fraud prevention and adding the
flown miles automatically.

EGYPTAIR PLUS:
EGYPTAIR PLUS, with its 5 tiers: Blue, Silver, Gold, Elite, and platinum, is distinguished loyalty brand offering value,
premium services and benefits for its members, an example of this is priority baggage handling, priority airport check-in,
priority airport lounge access, and extra baggage allowance, etc.
New privileges have been added to Elite and Platinum members such as transferring and purchasing tier miles, and
one free change of reservation.

EGYPTAIR PLUS Projects

◙ General Data Protection Regulation (GDPR):

Regulation (EU) 2016/679 of the European Parliament
adopted the protection of natural personal data against
any breach or mishandling. reward tickets automatically through EGYPTAIR sales

◙ Adding new Tier level: EGYPTAIR PLUS has introduced office to solve the difficulties of reissuing the reward

a new Elite Tier Level between Gold and Platinum tier tickets.

levels with new privileges. ◙ Corporate program: it is a marketing program which

◙ Upgrading Amadeus Interactive Award (AIA) to 15.1 helps in expanding the number of members and revenue

version: is a project for upgrading the reservation as the non-airline partners can earn miles through their

system which is responsible of issuing or upgrading the employee’s flights.

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Upcoming EGYPTAIR PLUS Projects:

◙ Cash & miles: enables members to purchase revenue
◙ Instant Accrual: miles will be added automatically in
tickets partially with miles and the other with credit
real time after flight departure instead of 7 days.
through the website.
◙ FQTV recognition &validation: it is a project to exchange
◙ APIs project for dealing with non-airline partners: a
members’ information to validate the ticketed name
project which enables members to use their miles to
with the profile name and ensure that the membership
purchase items from our non-airline partners.
number is correct.

Meetings, Incentives, Conferencing, Exhibitions (MICE)

Yanni, the iconic Greek composer; has performed a big summer concert at the North Coast’s Mountain View on
26 July 2019. EGYPTAIR sponsored the concert as the official carrier of the history lover, YANNI; to start his second
historical experience over the clouds with EGYPTAIR.
As a national carrier, always encouraging the youth and the purposeful events, EGYPTAIR was the official carrier
of the World Youth Forum held in December 2019. Such important and valued events need more effort and branding
material to spread the success to the world.
EGPTAIR was the official carrier of the Egyptian Military Teams participating in the 7th World Military Games held in
Ohan, China from 12 to 28 October 2019 .
EGYPTAIR is always keen to provide all the facilities for the teams in order to highlight the Egyptian sports and
global representation.
EGPTAIR always do not miss the opportunity to participate as the official carrier of the biggest cultural annual event
ElGouna Film Festival from 19 to 27 September 2019.
EGYPTAIR is behind and beside sports, youth, art and cultural events providing support and giving all the tools and
facilities.

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Karnak Activities
KARNAK is the tourism division of EGYPTAIR AIRLINES.
KARNAK in business since 1955, with around 60 years of experience
R
under license number 6 category (A).

KARNAK current situation Analysis

◙ Prospects looked starkly different before the pandemic.
After years of unstable tourism industry till end of the
year 2015, tourism was finally booming!!
◙ In the Fiscal year 2018/2019, Karnak has reached its
highest Income compared to previous years, the year
2019/2020 were expected to be a promising year.
◙ Despite Corona virus Pandemic, Karnak Team
has worked together trying to create New ways to
overcome this critical situation, and here are some
of the solutions that helped a little bit to minimize the
losses as follows:
1- The Domestic Tourism:
Several New programs for Egyptians where created
and distributed in the Local market through Karnak
Karnak has organized and handled:
website, Social Media and Newsletters.
• AFRAA Executive Committee Meeting, July 2019
• Furniture Council African Mission, August 2019
2- Chinese Transit groups:
• Sahara Exhibition, September2019
As the Chinese Government has stated a new
• Togo Textile Mission, October2019
regulation during the pandemic that every passenger
• Food Africa Exhibition, December2019
coming to China should have a Negative PCR & Blood
• Egyhome Tex Exhibition, February2020
tests from the transit point which is in our case is Cairo,
◙ N.B: The COVID19 Pandemic Lockdown started in
EGYPT, Karnak benefited from the situation by operating
these groups with a professional handling and good Egypt in March2020 and since that date no events have
income & profit. been held on an international scale.
◙ One of the alternate Ideas to contact our customers
3- Corporate accounts special trips: and corporate accounts to avoid direct contact during
Karnak has contacted all corporate accounts trying the pandemic were as follows:
to promote several special programs and trips for their 1- Zoom Meetings
clients and this was a successful step which came up 2- Email our new products to customers
with satisfying benefits. Our customer care team is patient, empathetic, and
◙ Few months before the pandemic (from July2019 to passionately communicative via:
Feb.2020) made some profit to Karnak compared to Email: [email protected]
previous years. [email protected]
◙ Also, one of the major activities of Karnak is the 3- Whatsapp:
New programs and promotions are sent to our
conference & Exhibitions and here below are some of
customers by whatsapp number +2012-853-115-58
the Major and Successful Events during FY 2019/2020
4- Website: Https://karnak.EGYPTAIR.com

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INTERNATIONAL CERTIFICATES Renewal

◙ IATA Operational Safety Audit (IOSA) program is an internationally recognized and accepted evaluation
system designed to assess the operational management and control systems of an airline. All IATA members
are IOSA registered and must remain registered to maintain IATA membership.
◙ To secure the position of EGYPTAIR in the world markets, the company strives to benchmark its operations
against internationally-recognized standards. This involves obtaining and maintaining international certificates
by IOSA –IATA Operational Safety Audit, EASA – European Aviation Safety Agency, ISO –International
Organization for Standardization and ISAGO –IATA Safety Audit for Ground Operations. We plan to maintain
this international recognition through continuously upgrading our systems and human capital.
◙ EGYPTAIR is the 1st African & Middle Eastern IOSA registered airline, and the 16th worldwide.
◙ EGYPTAIR passed IOSA, ISAGO, and Star Alliance inspections without any findings or corrective actions.
◙ EGYPTAIR passed and renewed AOC certificate, and fulfilled all Civil Aviation requirements.

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EGYPTAIR Maintenance & Engineering (M&E) is the full-maintenance, repair and overhaul (MRO) service provider
in Egypt. EGYPTAIR M&E adapts a comprehensive strategy to be a reputable affiliated MRO using well-developed
solutions and maintenance services to support its customers covering different types of aircraft, aircraft’s engines &
components. EGYPTAIR M&E is committed to support EGYPTAIR operators. EGYPTAIR M&E works under the approval
of the Egyptian Civil Aviation Authority, as well as, EASA Part145 and FAR Part145 approvals. EGYPTAIR M&E has an
authorized capital of 500 million EGP.

2002: 2012:
Launched its new Line station in Baghdad, IRAQ
◙ EGYPTAIR M&E became a separate business entity as
supporting the IRAQI Airways operation.
a subsidiary of EGYPTAIR Holding Company.
2013:
2007:
◙ Opened the Integrated Drive Generator (IDG) units test
◙ Obtained the EASA Part 145 approval for Line
workshop after renovation.
Maintenance activities, the rating has been elevated
later by adding the Base Maintenance activities for
2016:
Airbus types, then the Boeing types has been added.
◙ Fulfilled ISO 9001:2000 requirements to be a certified ◙ Accredited its state-of-the-art Calibration Labs by the
organization and the calibration lab was certified National Accreditation Board ANAB of the U.S.A.
according to ISO 17025. ◙
2017:
2008: ◙ Obtained ECAA Approval for adding capability for

◙ Launched a brand-new Engine Overhaul Workshop Engine Type CFM56- 7B.

2018:
then the EASA approval has been obtained to release
into service the first CFM56-5C engine, according to ◙ Winning the Membership of IATP Board of Directors for
EASA 145. Third Time.

2009: 2019:
◙ Launched a joint venture with Rolls Royce (Egypt Aero ◙ Launched the new integrated IT platform with AMOS
Management Service - EAMS). solution at the core and granted operation licenses to
◙ Nominated as “The Best Airline Third Party MRO” in the its branches in Kingdom of Saudi Arabia.
yearly Aviation Industry Awards. ◙ Signed the MRO service agreement with Boeing to
be Boeing’s first maintenance supplier in Africa and
2010:
the Middle East region providing aircraft, engines and
◙ Approved as B/E Aerospace Service Center for Galley components maintenance services and solutions to
Inserts in the African continent. Boeing Global Service’s Customers.
2011:
◙ Obtained the FAA approval under FAR 145 as an
approved Repair Station and joined Embraer aircraft
services network as authorized service center for the
EMBRAER 170/190 family in the region.

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Solutions & Services Portfolio

Continuous Airworthiness Management Maintenance & Support Component

Extensive range of tailored solutions are provided; ◙ EGYPTAIR M&E provides components maintenance
taking into considerations operator’s technical, operational, services for a wide range of aircraft’s components
financial and regulatory aspects including but not limited to: (7551 Part Numbers) such as mechanical components
◙ Aircraft acquisition support including technical (hydraulics, brakes, wheels) and avionic components
definitions, options selection, warranty and guarantee (ATEC, Radio instruments, electrical systems).
terms, safe life policy definition…etc. ◙ EGYPTAIR M&E also offers components support
◙ Aircraft Leasing Support solutions including access to components pool, loan &
◙ Fleet Management exchange options, repair management and warranties
◙ Registration Support & guaranties management.
◙ Continuous Airworthiness Management
◙ Maintenance Planning & Scoping Calibration Services
◙ Assets Deliveries and Redeliveries Management.

Airframe Maintenance ◙ EGYPTAIR M&E has the capacity to calibrate many

◙ Providing Ramp / Line Maintenance at base; Cairo types of measurement instrument and devices such as:
International Airport, and all domestic airports. In ◙ Electrical DC/Low Frequency: AC/DC voltage, electrical
addition to many international airports in Middle East current and resistance.
& Africa. ◙ Electrical Calibration of Thermocouple Indicators.
◙ Providing light / heavy maintenance activities including ◙ Length/Dimensional Metrology.
maintenance checks, modification embodiment, striping ◙ Pressure instrument and devices: Gas and hydraulic
& re-painting and structure repairs. gauges.
◙ EGYPTAIR M&E maintains the capability for the ◙ Time and Frequency.
following aircraft types: ◙ Mass and Mass Related (Torque Wrench/Transducer…).
- Airbus aircraft types: A320 Family, A340/A330 ◙ Thermodynamic (Temperature Measuring
Family, A300-600, A330F and A300B4 Equipment…).
- Boeing aircraft types: B737-Classic, B737NG, ◙ Dimensional Measurement.
B777series, B787, B767 and B757
- Embraer aircraft types: E170/175 & E190

Engine Maintenance NDT

◙ EGYPTAIR M&E maintaining the capability for the EGYPTAIR M&E provides NDT services using Eddy
following Engines types: current, Ultrasonic, X-ray and Gamma ray, Penetrant
◙ V2500 A1/A5, CFM56-7B, and CFM56-5C with the inspection, Magnetic partial inspection, Radio graphic
inspection and Thermographic Inspection.
scope of quick engine change (QEC) strip & build,
modular replacement and engine core overhaul.
◙ CFM56-3C, PW 4090/4158 and Trent 700 with the
scope of quick engine change (QEC) strip & build and
modular replacement.

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Certifications & Accreditations

◙ EGYPTAIR M&E holds and maintains the following • ISO/IEC 17025:2017; ANSI National Accreditation
accreditations & certifications which governs the Board.
continuous compliance in-reference to related • OHSAS 18001.

regulations and standards: ◙ In addition to many local Authorities approvals, that

• ECAA Part 145 (approval Certificate no. ECAA/AW/ enable EGYPTAIR M&E to provision its services to its
AI/B0001R6). customers.
• EASA Part 145 (approval certificate no 0290). ◙ EGYPTAIR M&E is an approved partner of Boeing for
• FAR part 145 (approval Certificate no. 3EMY437B). the installation of Blended Winglet for B737 Classic/NG
• U.S. Department of Transportation (DOT).
aircraft.
◙ EGYPTAIR M&E certified to implement the ISO
◙ EGYPTAIR M&E acts as B/E Aerospace Approved
Standards:
Service Center for Galley Inserts in the African continent.
• ISO 9001:2015.
• ISO14001:2018.

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Company Milestones & Highlights

◙ Maintained the current approvals, authorization &

In 2019/2020, EGYPTAIR MAINTENANCE &
ENGINEERING (EGME) turnover shrank to 2.54 accreditation granted form regulatory & compliance
billion EGP driven by the negative impact of COVID-19 bodies and organizations.
pervasion that hit the aviation sector. ◙ Strongly participated in Dubai Air Show in its 2019
Facing such unprecedented situation, losses would edition.
not be avoidable, even though, EGME managed to ◙ Successfully supported the entry to service for
maintain third party contribution at the level of 28% of the
EGYPTAIR new fleet; A220, Sep.2019. In addition to,
total revenue.
the A320neo fleet joined early Feb.2020.
EGYPTAIR MAINTENANCE & ENGINEERING
impressively maintained its international approvals ◙ Managed to secure safe and healthy working
& accreditations by following worldwide-recognized environment for maintenance crews and support
standards to secure its clients’ requirements, thanks to staff that enabled them to continue their commitment
the performance of the company through its qualified to support our customers’ operation even though the
staff & the dedicated commitment of the management travel restrictions.
team achieving the following:
◙ Participated in MRO Middle East held in Dubai,
◙ Signed supplier agreement with Boeing to include
Feb.2020.
EGYPTAIR M&E as a regional MRO-provider in
◙ EGYPTAIR MAINTENANCE & ENGINEERING is
Boeing’s growing global network. In addition to, MRO
currently developing & implementing a comprehensive
Service Agreement that secures supply chain deals
recovery plan to address the built-up challenges
include Landing Gear Exchange and Quick Engine
resulted upon the unfolded crisis of COVID pandemic.
Change kit solutions to support EGYPTAIR fleet.

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Performance Analysis
Technical Dispatch Reliability for managed Fleet
Monthly Technical Availability for EGYPTAIR Fleet

July 2019 July 2019

100.00 100
June 2020 August 2019 June 2020 August 2019
98.00 95
September September
May 2020 96.00 May 2020 90
2019 2019
94.00 85
April 2020 92.00 October 2019 April 2020 80 October 2019

March 2020 November 2019 March 2020 November 2019

February 2020 December 2019 February 2020 December 2019

January 2020 January 2020

B737-800 B777-300 B787-9 A220-300 A320NEO A320

Findings & Defects Clearing Activities In-house Components Release to Services

5% 3%
5% 29%
36%

51%
7%

11%

18% 39%

ECAA FORM ONE EASA FORM ONE FAA FORM ONE

B737NG A330 B777 A325 ERJ B787 A220

100%
99.9%
99.8%
Availability

99.7%
99.6%
99.5%
99.4%
99.3%
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
19 19 19 19 19 19 20 20 20 20 20 20

Technical Availability Alert Level

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Capability Size Rating &Release Type

6000

5000

4000

3000

2000

1000

0
ACC EME INS RAD C1 C2 C3 C4 C5 C6 C7 C8 C9 C12 C13 C14 C15 C17 C18 C19 ACC EME INS RAD

EGYCAA EURCAA USACAA

Financial Analysis
Total Revenue decreased significantly (-22.2%) due to the hit of COVID-19 consequences relative to the previous
fiscal year, that resulted in losses of 109.8 million EGP.

Total revenue growth vs profit margin

20%

Total Revenue
Profit margin 16%
4,200
15%
12%
Million EGP

3,500 11% 3,297

10% 3,264
10%
2,925 8%
9%
2,800 2,539
5%
5%

2,100 1,759 2,051

2%
1,418 1,641
0%
1,400 1,353

-5%
700 -4%

0 _10%

11/12 12/13 13/14 14/15 15/16 16/17 17/18 18/19 19/20

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◙ EGYPTAIR M&E maintained its third-party revenue share at 28%

35%
1,000 3rd Party revenue evolution & contribution
904.0
Million EGP

27% 30%
30% 28% 28%
866.3
3rd Party Revenue
800 25%
contribution 25%
732.4
21% 695.1
602.6
600 20%
19%
18%
17%
15%
400 360.6
276.1 10%
235.2 259.3

200
5%

0 0%
11/12 12/13 13/14 14/15 15/16 16/17 17/18 18/19 19/20

New & On-going Projects

Engine Maintenance Capability New Maintenance Capabilities
EGYPTAIR M&E, launch Phase II for CFM56-7B EGYPTAIR M&E, following EGYPTAIR modernization
maintenance capability to deepening and increase program, successfully managed to extend its scope of
capacity to accommodate many shop visits at the same capabilities to include the new fleet types (B787, A220 &
time A320Neo).

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Company History and Profile

EGYPTAIR CARGO was founded in 2002, as a subsidiary business unit of EGYPTAIR HOLDING. Since its foundation,
EGYPTAIR CARGO has been on the forefront of transporting and handling general and special cargo.
EGYPTAIR CARGO is handling cargo through its terminals in Cairo,Alexandria and Luxor serving the northern and
southern region of Egypt.
EGYPTAIR CARGO extended overall business to include managing and operating of other related Projects like
Perishable Center at Cairo Int’l Airport in conjunction with HEIA (Horticulture Export Improvement Association) Community.
EGYPTAIR CARGO main Hub is located at Cairo International Airport. The Company established several regional
hubs at Ostend-Belgium, Cologne-Germany, and Sharjah-U.A.E. Offering direct access from and to the most important
trading centers in Europe and Middle East.
EGYPTAIR CARGO is a Regulated Agent (RA3) with ACC3(an Air Cargo or mail Carrier carrying Cargo and Mail into
the European Union),In addition EGYPTAIR CARGO has successfully obtained the EASA-TCO certificate (European
Aviation Safety Agency) concerning the authorization permits as a third country operator into the European Union.

Fleet / Network
The network management process will gain from ◙ 20,000 tons/year to better serve the northern region of
a closer coordination between the freighter and the Egypt. Both terminals are connecting their operations
passenger network, where they should complement through a surface transportation in addition to the
each other and support the objective of total revenue
domestic flights.
maximization for the entire EGYPTAIR HOLDING
◙ A third cargo facility with capacity of 30,000 tons/year
Company.
EGYPTAIR CARGO fleet is composed has been constructed at the industrial zone of the 10th
currently of three long range - wide body aircrafts of type of Ramadan City, 45minutes from Cairo cargo terminal.
A300-200 p2f, the bellies capacity of the sister company The facility is operated as storage areas for third party.
planes “ EGYPTAIR AIRLINES” are a significant capacity ◙ In February 2006 another cargo terminal at Luxor
added to EGYPTAIR CARGO capability, this allows to fly International Airport was established sharing 50% with
and serve around 60 scheduled international destinations
The Egyptian Company for airports with a capacity of
in the major cities in USA, Europe, Africa, Gulf area and
20,000 tons/year to better serve the southern region of
Far east, in addition the capability to operate charter and
ad-hoc freighter flights. Egypt.
◙ Our main cargo Hub located at Cairo International
Terminals Airport, we established several regional hubs at Ostend-
EGYPTAIR CARGO Terminals cover most regions all Belgium, Cologne-Germany, and Sharjah-U.A.E.,
over Egypt from North to South.
Offering direct access from and to the most important
EGYPTAIR CARGO established its 1st cargo terminal
trading centers in Europe and Middle East.
in May 1981 with 60,000 SQMareas and a capacity of
150,000 tons/year. ◙ EGYPTAIR CARGO now boasts a team of more than

◙ In September 1991 another cargo terminal at Alexandria 1300 employees serving 46 international airlines from

International Airport was established with a capacity of Cairo, 13 international airlines from Luxor and 19
international airlines from Alexandria

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Company Milestones and Highlights

◙ Achieved a surplus of 31 Million EGP after taxes. BT,NX,8V,AA,AF,BG,OK,CI,CA,ET,GF,HX,JL,KE,MH,SN,-
SU,SV,UL,LX,VS,OZ,QF,TG,5X,VN, KZ,KM,RU,WY,CV,KU.
◙ Acquired and operated 3 A330-200 P2F as part of
company’s fleet renewal plan. BT,NX,8V,AA,AF,BG,OK,CI,CA,ET,GF,HX,JL,KE,MH,SN,-
SU,SV,UL,LX,VS,OZ,QF,TG,5X,VN, KZ,KM,RU,WY,CV,KU.
◙ Handled 138,950 Tons as a total of Cargo carried in
through Cairo cargo complex of which 31,252 tons for Human Resources Development
foreign airlines.
◙ EGYPTAIR CARGO main objective is to design an
◙ Achieved stability in market share carrying and
organizational structure conductive to change and
handling approximately 60% from total export market
supportive of re –designed process.
weight and 69% from total import market weight.
◙ We focus on training courses given to ouremployees,
◙ Operated 997 Flights.
which are relative to their job responsibility to improve
◙ Implemented 90% of budgeted capital investment
the knowledgeable and vocational employee’s skills.
plan.
◙ EGYPTAIR CARGO analyses current training needs
◙ Rented the Tenth of Ramadan offices and warehousing
of managers and employees, then elaborate a training
areas.
plan including description of target group, other airlines,
◙ Activated phase one of CRA (Cargo Revenue
contents, and appropriate training methods leads to
Accounting System) to link between operation and
productivity.
financial system.
◙ EGYPTAIR CARGO organized 146 Courses for
◙ Extended the contract with CAC for 40 years to
1942trainees, including engineers, employees,
manage the current Cairo Cargo Complex including
technicians, and workers for the year 2019-2020.
the new extension area of 15 SQM.
◙ EGYPTAIR CARGO develops an effective work force
◙ Signed special prorate agreements with 32 large
through forecasting HR needs and projecting matched
airlines; in order to serve more destinations worldwide
individuals with expected job vacancies
and increase the load factor on its flights as follow:

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Performance Analysis
◙ EGYPTAIR CARGO focused on customer retention
strategy as well as capturing new customers adding
value to its existing product, in addition, the product
portfolio was diversified to include more products other
than vegetables & fruits with high yield contributing to
raise profitability and market share.
◙ EGYPTAIR CARGO is plotted as Star in BCG Matrix
due to high share and high growth, the co. was able
to defend its position in a fierce competing market
situation.
◙ Flexible pricing strategy has a great impact to skim
potential market however, a mix of premium pricing and
price penetration strategy was applied.
◙ EGYPTAIR CARGO is still positioned as market leader
in Middle East & Africa by applying broad differentiation
strategy that makes it different and unique from competitors.
◙ In a nutshell, alternate plans were always in place for
use where there is a risk to defend .

Performance Analysis
EGYPTAIR CARGO focused on customer retention
strategy as well as capturing new customers adding
value to its existing product, in addition, the product
portfolio was diversified to include more products other
than vegetables & fruits with high yield contributing to
raise profitability and market share.
EGYPTAIR CARGO is plotted as Star in BCG Matrix
due to high share and high growth, the co. was able to
defend its position in a fierce competing market situation.
Flexible pricing strategy has a great impact to skim
potential market however, a mix of premium pricing and
price penetration strategy was applied.
EGYPTAIR CARGO is still positioned as market
leader in Middle East & Africa by applying broad
differentiation strategy that makes it different and unique
from competitors.
In a nutshell, alternate plans were always in place for
use where there is a risk to defend.

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Key Performance Indicators 2019/2020

1-Market share
EGYPTAIR Market Share

66% 69% Market share-Import

Market share-Export

60%

2018/2019 2019/2020
FY 2019/2020 experienced a decrease by market volume by 9% compared to same previous level.
2- Market volume 3- Fleet utilization
Total Market Weight Average Fleet Utilization
FY 19/20
10:35
291,592 265,885 8:30

FY18/19 FY19/20 FY18/19 FY19/20

FY 2019/2020 experienced a decrease by market Average utilization increased by 25% in FY 2019/2020
volume by 9% compared to same previous level. compared to same previous level

4- Traffic analysis

Total Cargo Carried 2019/2020

Freighter Bellies TOTAL

Export/ton. 30,590 32,228 62,819

Import/ton. 16,436 15,931 32,367

Transit/ton. 19,195 24,570 43,765

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Total Cargo 2019/2020

EXP 62,819 Ton
Transit 43,765 Ton
Export/kg.
Transit/kg. 45%
32%

Import/kg.
32%
IMP 32,367 Ton

Two Financial Years Load Comparison

Years Export/kg. Import/kg. Transit/kg.
2018-2019 66,542 37,829 38,397

2019-2020 62,819 32,367 43,765

Total Cargo Comparison

80,000,000
70,000,000
60,000,000
50,000,000
40,000,000
30,000,000
20,000,000
10,000,000
0
2018/2019 2019/2020
Export /Kg Import /Kg Transit /Kg

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Export Load by Region / kg.

Region FREIGHTER BELLIES TOTAL
AFRICA 3,529,277 1,574,174 5,103,451

AMERICA - 1,908,658 1,908,658

EUROPE 20,586,445 15,439,460 36,025,905

F. EAST 161,264 1,041,586 1,202,850

M . EAST 6,313,253 12,264,551 18,577,805

TOTAL 30,590,239 32,228,429 62,818,668

2019/2020 Export Percent Share by Region

AMERICA
3%

AFRICA
8%
EUROPE
57%

M.EAST
30%

F.EAST
2%

Import Load by Region / kg.

Region FREIGHTER BELLIES TOTAL
AFRICA 469,632 838,001 1,307,633

AMERICA - 844,279 844,279

EUROPE 11,656,838 7,161,244 18,818,082

F. EAST 1,844,637 3,213,028 5,057,665

M . EAST 2,464,423 3,874,520 6,338,943

TOTAL 16,435,531 15,931,070 32,366,601

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2019/2020 Import Percent Share by Region

AMERICA
3%
AFRICA
4%

EUROPE
58%
M.EAST
19%

F.EAST
16%

Export Load Comparison 2 Years by Region/kg.

Region 2018-2019 2019-2020
AFRICA 5,473,323 5,103,451

AMERICA 1,017,858 1,908,658

EUROPE 36,437,958 36,025,905

F. EAST 2,113,562 1,202,850

M . EAST 21,499,728 18,577,805

Export Load Comparison

40,000,000

35,000,000

30,000,000

25,000,000

20,000,000

15,000,000

10,000,000

5,000,000

0
2018/2019 2019/2020
AFRICA AMERICA EUROPE F.EAST M.EAST

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Import Load Comparison 2 Years by Region/kg.

Region 2018-2019 2019-2020
AFRICA 1,055,800 1,307,633

AMERICA 1,877,604 844,279

EUROPE 22,797,879 18,818,082

F. EAST 5,089,483 5,057,665

M . EAST 7,008,588 6,338,943

Import Load Comparison

40,000,000

35,000,000

30,000,000

25,000,000

20,000,000

15,000,000

10,000,000

5,000,000

0
2018/2019 2019/2020
AFRICA AMERICA EUROPE F.EAST M.EAST

The total load carried in FY2019/2020 recorded a decrease by 3% compared to same previous level.
Export cargo carried was decreased by 6%, exports recorded 62,819 tons in FY2019/2020 versus 66,542 tons same
previous level,
While import cargo carried was decreased by 14% ,imports recorded 32,367 tons in FY 2019/2020 compared to
37,829 tons same previous level .
As for transit shipments 43,765 tons were carried in FY 2019/2020 compared to 38,397 tons same previous level by
an Increase of 14 %.

New Products
◙ COVID-19 Vaccines.
◙ Medical Masks.
◙ Medicinal Alcohol.
◙ Anti-Virus Protective Suits.
◙ Protective Glasses.

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Financial Analysis
Total revenue/EGP Total cost/EGP Total net/EGP
1,792,780,320 1,747,383,712 31,409,808

Financial Analysis 19/20

1,792,780,320
1,747,383,712

31,409,808

Total net Total cost Total revenue

COVID-19 Impact
◙ The COVID-19 crisis had a significant impact on air cargo sector, with initial demand for transporting medical supplies
leading to some airlines temporarily converting grounded passenger aircraft into freighters , COVID-19 had a more
severe and more rapid impact on air traffic numbers as sudden increases in flight cancellations, aircraft groundings,
travel bans and border closures are quickly felt in lower load factors and yields for airlines
◙ COVID-19 crisis has brought a spotlight on air cargo. Despite the global lockdown, the global pandemic has also
highlighted the urgent need for air cargo to accelerate its digital and sustainable transformation.
◙ While broadly destructive for aviation, the pandemic has also hastened a global transition to eCommerce in a way that
is destined to benefit all providers of cargo transportation. The pandemic may have accelerated the global transition to
eCommerce by five years; online ordering would shape the industry’s future.
◙ Whereas cargo has often been regarded as the ‘freeloader’ of the airline industry because it has always been a
by-product of far greater passenger revenues, right now it is passengers who are the ‘freeloaders’ because cargo is the
main source of revenue for many airlines and helping to get passenger flights back into the air.
◙ Freighter utilization increased steadily from early April 20th and stabilized along the upcoming months

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Our Accreditations
◙ Air Operator Certificate. ◙ EASA TCO operator since 2015.
◙ Cargo Facility Certificate. ◙ Regulated Agent (RA3) (Cairo Complex/Perishable
◙ Dangerous Goods Operator Certificate. Terminal/Borg El-Arab/Luxor) since 2014.
◙ IOSA Operator since 2004. ◙ Air Cargo or mail Carrier carrying Cargo and Mail into
◙ ISAGO Operator. the European Union (ACC3) since 2014.

New and ongoing projects

EGYPTAIR CARGO expects to invest in three main projects aiming to reach a steady state of a good operation & performance;
◙ Development and replacement of the current infrastructure.
◙ Future Expansion of current Cargo facility.
◙ Fleet Evolution Plan.
All company departments are involved in the above projects but the main departments are the cargo operation
including maintenance and engineering department, planning, commercial, quality, and the information technology.These
projects expected to keep and increase our market level in a manner that helps to have a positive impact on our revenue.

Future vision
◙ Development of strategic plan for transport logistics ◙ Obtaining CEIV certificate for pharmaceutical business.
techniques and the connectivity with ports and logistics ◙ Redesign network &launch new destinations in Africa
centers. and Middle East and Far East.
◙ Addition of future expansion areas to serve transport ◙ Fleet development to face challenges and increase
logistics. competitiveness.
◙ Connectivity between modes of transport through ◙ Enriching product & customer portfolio.
multimodal transport system. ◙ Enhance the IT system.
◙ Establishment of cargo handling service centers to ◙ Implementation of cost budget system.
serve outstations. ◙ C2K membership.
◙ Compliance with TAPA (Technology Asset Protection ◙ Upgrade service level.
Association) requirement. ◙ Application of automated air cargo handling systems.
◙ Development of HR and financial system using ERP ◙ Implementation of E-Freight.
(Enterprise Resource Planning).

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Company History:
Duty-Free shops started operating in 1963 at the transit terminal in Cairo Airport. In 1967, the first Duty-Free shop was
established in the arrival hall to become one of the first leading duty-free shops in the region.
According to Presidential Decree by the law No. (137) in 1991 and the law No. (159) in 1981 EGYPTAIR
became a Holding Company in 2002 and EGYPTAIR TOURISM (KARNAK) & DUTY FREE was established as one of its
subsidiaries. In 2009, a decision was made by President of the General Authority for Investment and Free Zones No. 21
/ G of 2009 for licensing EGYPTAIR Tourism “Karnak” and Duty-Free Shops Company to operate the free zone activity
subject to the provisions of Law No. 8 of 1997.

Company Profile:
EGYPTAIR Tourism (Karnak) & Duty Free is operating duty free outletsin all Egyptian airports in departures and
arrivals as well as tax free shops inside the cities.
EADF is managing international brands with international suppliersof perfumes, cosmetics, tobacco, beverages,
food stuff, small electrical homeappliances, and gifts. Ensuring compliance with the government policy to promote local
products, EADF displays high standard local Egyptian items of foodstuff, beverages, silver handicrafts, handmade
embroideries, upholstery, garments, and ancient Egyptian artefacts. Such product diversification helps to satisfy customer
needs.

Stores:
EGYPTAIR DUTY FREE (EADF) operates retail outlets, which includes Diplomatic shops, located in all airports
in Egypt. As well, there are retail units outside airports in Cairo, Sharm El-Sheikh, Hurghada, Taba, Gouna, Aswan in
addition to In-flight shopping services on-board EGYPTAIR AIRLINES & CAIRO.
Shops and Warehouses are combined to reach 31,527 square meters approximately of floor space. The largest
space goes to the existing retail units in Cairo Terminal 3 airport which is 4,335 sq. In November 2015, EGYPTAIR DUTY
FREE has witnessed the opening of shops in Hurghada airport new building. A great development has come with the
opening of retail units in Cairoairport Terminal 2 in September 2016, while more progress comes along with the opening
of New Borg El-Arab Airport, Sphinx Airport, and Assiut Airport.
EADF measurable progress continues along with the upcoming opening of new stores in Touristic Passage in
Sharm El-Sheikh & Hurghada.

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Highlights:
◙ EADF established and opened a store in Arrivals at Assiut International Airport in February 2020.
◙ EADF started operating in Terminal (3) Departures, Finger (F) (Oriental Shop) at Cairo International Airport in February
2020.
◙ EADF started operating in Terminal (3) Departures, Finger (G) (Oriental Shop) at Cairo International Airport in February
2020.
◙ Reopening Terminal (2) store at Hurghada International Airport in August 2019.
◙ Setting Up city shop in Hurghada in May 2021.
◙ Setting Up city shop in Ne’ma Bay- Sharm El-Sheikh by July 2021.
◙ Acquiring Location (7/8) in Terminal (2)-Cairo International Airport, the location is ready for operation once receiving
licenses required.
◙ As per our Renovation Plan, Kasfareet Warehouse (near to Cairo Airport runways) was refurbished and the main
Warehouse was renovated in three phases.
◙ In December 2019, SAP Corporation’s bid is submitted. By signing the contract with SAP in February 2020, EADF provides
a new “Travel Retail Software Solution”.
◙ EADF in Departures & Arrivals at Sphinx International Airport and Capital International Airport stand ready for operation.

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Initiatives for Environment Protection:

EADF(EGYPTAIR Tourism (Karnak) & Duty Free) has taken the following initiatives to preserve and protect our
Environmental protection:
◙ Upgrading EADF transport fleet by introducing eco-friendly trucks with low gas consumption.
◙ National bank of Egypt initiative to provide EADF with eco-friendly bags.
◙ Replacing Light bulbs with Led in all EADF outlets to reduce energy consumption.

New Services:
Preparing RFI to introduce eCommerce module after new system installation.

Financial Analysis:
Due to the severe impact of Covid-19 on Aviation and the closure of airports from March to July 2020, EADF managed to
achieve a pre-tax surplus (surplus excluding taxes) of 184.8 million EGP

Expenses and Costs

2018/2019 2019/2020

DIRECT & LOSSES DIRECT & LOSSES

INDIRECT INDIRECT
1.48% 0.42%
MATERIALS MATERIALS
1.25% COGS COST OF 0.92% COGS COST OF
GOODS SOLD GOODS SOLD
SALARIES
SALARIES
49.58% 50.57%
12.39% 9.16%

EXPENSES EXPENSES
35.30% 38.93%

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EGP
3,500,000,000 Revenue
3,000,000,000
Expense
2,500,000,000

2,000,000,000 Surplus without taxes

1,500,000,000

1,000,000,000

500,000,000

2018/2019 2019/2020

Revenue 3,020,787,466 2,144,513,929

Expense 2,250,290,418 1,959,427,767

Surplus without taxes 500,497,028 184,789,162

Covid-19 Impact on Performance:

Due to air traffic suspension during Covid-19, except for emergency flights, EADF revenue declined by EGP 876
Million EGP from March to June 2020 compared to the previous year.

Challenges:
◙ Unstable Air Traffic. Sudden restrictions are issued from different countries without prior notice affecting passenger
traffic volume.
◙ Quarantine imposed by the main tourist providers, such as KSA & UK, on passengers arriving from Egypt.
◙ Shipping delays in addition to Supply chain disruption due to Covid-19 restriction on factories in various countries.
◙ The new customs regulations causing goods delivery delay.
◙ Shift of flights from terminal (3) to terminal (2), negatively impacted on EADF revenue because of the prolonged time
taken to renovate the luggage system and the unknown time frame assigned for it – especially in the presence of other
competitors.
◙ The unclear vision of Terminal (1) renovation plan, nor of the new floor plan in Terminal (3) – negatively affecting
planning with suppliers.
◙ Airport authorities allocating multiple locations to competing suppliers.

Action Taken to Face the crisis:

◙ Stock Transfer from Departures to Arrivals and vice versa -within regulations limits- to increase cash flow.
◙ Promotions for items (in co-operation with suppliers), especially for near expiry products.
◙ Suspension of purchase orders to reduce stocks and to increase cash flow.

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Board of Directors

Eng. Magdy Mohamaden

Chairman
Mr. Basem Samy Abdelkereem
Assistant to The Minister of Civil Aviation For
International, Commercial And Information Affairs
Eng. Abo Taleb Tawfeek
Chairman- EGYPTAIR Maintenance and Engi-
neering HOLDING
Mr. Bahader Saied Hasan
Head of Legal Affairs Division Sector
EGYPTAIR HOLDING
Mr. Adel Mohamed Helal Mohamed
Consultant of Chairman
EGYPTAIR AIRLINES
Eng. Waled Hussien Mohamed
Head of of Operation Division Sector - EGYPTAIR
GROUND SERVICES (Board Member)
Eng. Refaat Mamoon El-Bastawesy
Consultant of Chairman
EGYPTAIR GROUND SERVICES
(Board Member)
Mr. Ahmed abdellah saber
Director of cordination depertment (Board Mem-
ber)
Mr. Samir fathy omar
Board Member
Mr. Mohamed Maghraby
Syndicate committee Head

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Company profile:
EGYPTAIR GROUND SERVICES was founded in 1932 as a department of EGYPTAIR. In 2003, EGYPTAIR GROUND
SERVICES COMPANY was established according to the Law No. 203 of year 1991 and the Law No. 159 of year 1981 as
an Egyptian Joint Stock a subsidiary of EGYPTAIR HOLDING.
EGYPTAIR GROUND SERVICES COMPANY has been providing since then a high quality aircraft ground handling in
accordance with the international standards for more than 88 years in all Egyptian airports.
EGYPTAIR GROUND SERVICES provides full scope of ground handling services that includes:
1. Passenger and baggage handling.
2. Ramp handling for all kinds of A/C.
3. Loading and unloading for all types of A/C.
4. Crew and employees ground transportation.
5. Maintenance and repair up to overhaul for all types of airport ground equipment.
6. Representation of our customers covering:
a) Supervision of ground services provided for flights on behalf of the customer airlines.
b) A/C Catering and security services.
c) A/C Fueling and maintenance.
d) Landing permission and Airport authorities’ fees payment.
e) Hotel accommodation and medical care for the crew.
During the year 2019/2020 EGYPTAIR GROUND SERVICES provided high quality standards of ground services
for 147 contracted customers for over 84430 flights utilizing more than 1261 of most developed equipment and highly
qualified & trained ground handling staff in accordance with IATA and ICAO regulations.

Performance Highlights:
Operational Analysis:
◙ We offered about 168742 services to EGYPTAIR and ◙ Percentage of market share of Egypt air ground services to

third partycompanies using about 1261equipment. other companies

5450 5404
Other companies
EGYPTAIR
5400
25%
5350 75.9%

5300 5291
5250 5219
5200

5150

5100

2017/2018 2018/2019 2019/2020

◙ EGYPTAIR ground services achieved 75.9% market share of

total ground services provided at the Egyptian airports

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◙ Our equipment fleet to be about 1261 inside the ramp area. Financial Analysis:

1261 ◙ ßA profit about 95.6 Million EGP was achieved in

1300 1246
year 2017/2018 and in 2018/2019 Egypt Air ground
1200
services achieved profit about 139.6 Million EGP. In
1100
2019/2020 we reported net losses of 159.3 Million EGP
1000
due to shutdown of airports all over the world including
900
Egyptian airports due to the negative impact of Covid-
800
19 virus on ground services operation.
700

600 Million EGP

150
139.6
95.6
500
2018/2019 2019/2020 100

50

-50

-100

-150

200000000 -15.9

2017/2018 2018/2019 2019/2020

Contracts

Service 2018/2019 2019/2020

Full handling 30 companies 27companies

Ramp handling 102 companies 106 companies

Agents 14 Agents 14 companies

Total 146 contracts 147 contracts

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New and on-going projects:

◙ Ground services building in terminal building 3(TB3). main workshop in terminal1 (for maintenance and
◙ And other projects its budget as follows: repair reasons of the equipment’s) , leads to damage
for this equipment’s (passengers stairs-cargo loader,
1stProject: belt loader. ……etc) because of the special design of
◙ Modernizing and increasing the equipment fleet to these equipment’s not to travel a long distanceand also
ensure competitive service Quality & to cover the core a lot of fuel consumption.
business growth requirements and replacement plan. ◙ For all this reasons there was necessity for construction
◙ Actual Cost of 2019/2020: EGP 1.9 millions of TB3
◙ Projected Cost for 2020/2021: EGP 700 thousands. Actual Costs
Thousands EGP
Thousands EGP 46870
19627 18520 50000
20000
45000
18000
13417 40000
16000
35000
14000
30000
27988
12000
24950
25000
10000
20000
8000
15000
6000
10000
4000
5000
2000
0
0
2017/2018 2018/2019 2019/2020 2017/2018 2018/2019 2019/2020

2nd Project: 3rd project:

◙ Enhancement of the work space infrastructure, ◙ Enhancing company activities automation through
environment through upgrading and building workshops implementing resources management system,
(Terminal building 3), staff accommodation sites in application of data center
Cairo and stations to reach staff satisfaction and good ◙ Actual Cost of 2019/2020: EGP 15.3 millions
presentation of work. ◙ Projected Cost for 2020/2021: EGP 6.6 millions
◙ Actual Cost of 2019/2020: EGP 28 millions Thousands EGP 15280
16000
◙ Projected Cost for 2020/2021: EGP 40.5 millions
14000
◙ Terminal Building (3) consists of: 11780
12000
◙ 1. Operational Building headquarter. 10563
10000
◙ 2. Loading Building headquarter.
8000
◙ 3. Petrol station Building.
6000
◙ 4. Workshop for maintains of ground services
4000
equipment in TB3. 2000
◙ Due to the long distance between terminal 3 and the 0
17/18 20/19 19/20

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EGYPTAIR GROUND SERVICESHR Development plan Certificates:

Through that year, EGS achieved the following:

NO Certificate Station Validation Date

Ground Handling Operating Certificate
1 (GHOC)
ALL Jan. 2021.

2 Conduct Agency Activities (ECAA) ALL MAY 2020.

3 Repair Station Operation (ECAA) CAI Jan 2020

4 ISAGO Provider Registration CAI DEC 2021

5 ISAGO Provider, ACCREDITATION CAI Dec. 2020

6 IOSA Operator CAI Dec. 2020

7 ISAGO Provider SSH March 2022

8 ISAGO Provider HBE OCT. 2020

9 ISAGO Provider HRG OCT. 2021

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Company History & Profile

EGYPTAIR In-Flight Services commenced its business more than 60 years ago. Westarted as a Catering Service
Sector in 1948, and with the transformation of EGYPTAIR foundation into EGYPTAIR HOLDING COMPANY in 2002 we
became a subsidiary company named EGYPTAIR In-Flight Services.
EGYPTAIR In-Flight Servicescontinued providing its services in the field of in-flight catering of food, beverages, &
passengers and crew members needs during the flights, whether in Cairo, Hurghada or Sharm El-Sheik, Borg al Arab International.

EGYPTAIR In-Flight Services are:

◙ In-Flight Catering. ◙ Washing Equipment.
◙ Cafeterias and Restaurants. ◙ Dry Ice factory.
◙ Event Catering. ◙ Loading/Offloading Services.
◙ Laundry Services.

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In-Flight Catering
EGYPTAIR In-Flight Services provides all In-Flight
Servicesincluding providing meals, beverages,
entertainment, travel kits and hygiene kits for all classes.
Weare proud to currently serve EGYPTAIRAirlines,Air
Cairo,CIAF, Fly Egypt, Petroleum Air Services (PAS) and
international Airlines includingKorean Airlines, Asiana
Airlines, Air Algeria, Air Arabia, Iraq Airways, and Smart
Wings.
We are the first and only company in Egypt to provide
catering services to Royal, Presidency, and VIPs flights.

◙ Cairo Catering Complex

Total Building Area: 52000 Sqm
Capacity: 35000 Meal/ Day
Location: Cairo International Airport- airport road beside
king Fisal mosque

◙ Hurghada Catering Unit

Total Building Area: 1050 Sqm
Capacity: 7000 Meal/Day
Location: Hurghada International Airport

◙ Sharm El-Sheikh Catering Unit

Total Building Area : 1200 Sqm
Capacity : 7000 Meal/Day
Location: Sharm El-Sheikh International Airport
Our Catering Units

Cafeterias and Restaurants

EGYPTAIR In-FlightServices manages a number of
cafeterias and restaurants in Cairo International Airport
and a number of domestic airports as follows:
- Cairo International Airport: (30) cafeterias, (3) restaurants
and (8) lounges
- Domestic Airports: (2) in Suhag, (9) Borg Al Arab, (3)
Asyut and (1) Hurghada Airports
- Transit Hotels at TB3.
EGYPTAIR In-Flight Services cooperates with companies
owning international commercial brands within this field
to provide the customer with various and high quality
services such as the international companies “Coffee
Shop” and “Segafredo Espresso”.

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Event Catering
EGYPTAIR In-Flight Services provides catering services capacity andto provide a competitive serviceto our clients.
for different events whether inside or outside its premises. EGYPTAIR In-Flight Services delivers the service of
We provide our services toconferences,seminars and washing chinaware and aircraft equipment such as trolleys,
workshops. Our main conference room can accommodate crockery, cutlery, etc. using state-of-the-art machines in
385 persons with the latest required equipment. EGYPTAIR this activity.
In-Flight Services offers a superior VIPs’ Lounge for lunch
and dinner parties with high level hosting services that
distinguished many VIP parties of EGYPTAIR Companies.
Dry Ice factory
EGYPTAIR In-Flight Services daily caters EGYPTAIR
MEDICAL SERVICES with meals for its patients EGYPTAIR In-Flight Services owns a dry ice factory,
whose meals are servedin accordance tomedical which produces dry ice forEGYPTAIR Airlines,Foreign
recommendations. We can serve other medical entities. Airlinesand the local market. The factory has a capacity of
EGYPTAIR In-Flight Services regularly provides its catering producing 300 kilograms/Hour in blocks or fingers shapes.
services to EGYPTAIR Holding and its subsidiaries.
EGYPTAIR In-Flight Services caters about 6,000 meals Loading/Off-loading Services
daily for different employees in the airport zone.
EGYPTAIR In-Flight Services provides an excellent
service relevant to loading and off-loading Items.
Laundry & Washing Equipment Services EGYPTAIR In-Flight Services has a large fleet that
EGYPTAIR In-Flight Services provides cleaning aircraft includes chilled high loaders, whichsafely transport meals
fabric materials and equipment services such as blankets, from catering facilities to aircrafts.
tablemates, towels, napkins, etc. with greatprecision. EGYPTAIR In-Flight Services owns 42 high loaders in
Our laundry Capabilities witnessed a comprehensive Cairo, 3 in Sharm el- sheikh and 3 in Hurghada and we
renovation in terms of new machineries to increase our continuetorenovate and modernize our fleet.

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Certificates & Accreditations

EGYPTAIR In-Flight Servicesis keen on complying with
all international requirements of food manufacture and
focuses on obtaining & maintain in the certificates of:
◙ ISO9001/2018 Certification of Quality Management
System.
◙ ISO22000/2018 Certification of Food Safety
Management System.
◙ ISAGO Certification.
◙ Legislations of the Civil Aviation Authority ECAR301
subpart A 301-3-C.
Updating certificate
◙ The company is constantly updating its certifications as
shown:
◙ ISO 9001:2015 Certification of Quality Management
System.
◙ ISO 22000:2018 Certification of food safety
Management System.
◙ ISAGO Certification.
◙ Legislations of the Civil Aviation Authority ECAR301
SUBPART A 301-3-C.
◙ EGYPTAIR In-Flight Services passed the certification
verification audits.

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Performance and financial overview

Financial overview
During the fiscal year 2019/2020, EGYPTAIR In-Flight Services achieved sales revenue of 694.58 Million EGP instead
of 855.23 million achieved in fiscal year 2018/2019 (we planed to reach 962 million) while we spent about 711.54 million
which led to showed net losses of 16.97 Million EGP as the first time since fiscal year 2011/2012 because of covid-19
pandemic. The below chart shown the financial comparison between the fiscal year revenue 2018-2019 & 2019-2020.

Million EGP Financial Comparasion

250
237.68
229.64 209.66
200 188.75
182.93 187.81
178,89
150

100

50
20.37

1st quarter 2nd quarter 3rd quarter 4th quarter

2018/2019 2019/2020

The total revenue of fiscal year 2019-2020 distributed on our services as follow:

47,979,886

80,634,224

4,418,746
478,996,422
21,435,370
Flight Catering

61,110,358
Cafertias and restaurants

Dry Ice

Laundry services

Loading & offloading

Others

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performance overview
In-Flight Catering
In the fiscal year 2019-2020 the total revenue of meals
is approximately 479 million.By providing about 8.66
million meals in Cairo only.

Cafeterias and Restaurants

In the fiscal year 2019-2020 The total revenue of
cafeterias & restaurants is approximately 61 million.

Laundry & Washing Equipment Services

In the fiscal year 2019-2020 the total revenue of
laundry services & washing equipment is approximately
21.5 million instead of 28.5 million in fiscal year 2018-2019
because we replaced the way to providing the meal from
melamine & china equipment to disposable equipment
New Contract
◙ EGYPTAIR In-Flight Services Signed New catering
Dry Ice factory
contracts with Airlines company such as:
In the fiscal year 2019-2020 The total revenue of dry - Sky bird airlines to provide catering services from
ice is approximately 4.5 million almost the same revenue Cairo and Hurghada unit.
of fiscal year 2018-2020 but in just 8 months because of - CIAF Leasing to provide catering services from Cairo
covid-19 pandemic . - Asiana Airlines (KoreanCompany)
Loading / Off-loading Services We also signed new contracts with service agents
In the fiscal year 2019-2020 The total revenue of (spot air & aviary) to provide catering from Hurghada.
loading & offloading is approximately 80.6 million.
Important Event
Company Milestones & Highlights ◙ During covid-19 pandemic, we provided catering

Achievement services to stranded flights for EGYPTAIR Airlinesand

for other companies.
◙ Rationalize expenses in a way that does not affect the Social Responsibilities
quality of products.
◙ In cooperation with the EGYPTAIR Training Academy,
◙ Due to covid19 and lack of financial resources, the
trained (65) students from universities and institutes in
company succeeded in scheduling its debts with
various fields.
suppliers.
- We have appointed a number (2) from among the
disability challengers within the 5% percentage ordered
Participation in exhibitions and conferences
by the Disability Cases Law. (Rephrase)
◙ We participated in some international exhibition, which
specializes in food presentation in the presence ofThe Environmental conservation initiatives
largest food suppliers around the world such as: ◙ Using organic materials.
- Dubai Hotel Show 2019. ◙ Electricity consumption rationalization.
- Anuga 2019 (World food expo).
◙ Reuse of waste oils.

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Human Resources Development 1800

Actual costs NO of trained employees
800000 1583 1600

700000 693519
1400

600000 563926 1200

1177
500000 285930 1000

40000 800

300000
656
600

200000 191253 400

337
100000 200

0 0
2016/2017 2017/2018 2018/2019 2019/2020

The above chart shows the increasing ratio of training ◙ Egyptian Chefs Association.
employee ◙ Egyptian Accountants Association (HazemHasan).
During the fiscal year 2019/2020, the company trained ◙ Center for Leadership Development of the National
facilities with training centers for employees in the field of
Authority for Organization and Administration.
training in all fields as follows:
◙ EGYPTAIR Training Academy.

Investment Project
(New and On-Going Projects)
◙ We have completed the Project of modernizing our the fiscal year 2019/2020, where the company achieved
fleet (high-loaders) to fulfill the operational needs and commercial activity revenues in the fourth quarter of 2019-
2020 about 20.37 million compared to what it achieved
expand the company fleet (with a rate of 4 high-loaders/
during the same period of the previous fiscal year 2018-
year).
2019 about 188.76, with an estimated decrease of 168.39
◙ We have developed the company’s machinery and million, which led to its loss for the first time since the
equipment. fiscal year 2011-2012.
◙ We have reached a percentage of 51.43% regarding
Our Initiative to face the Pandemic
executing our investment plan despite the impact of the
◙ For the employee
(Covid-19) pandemic.
- Follow the instructions related to social distancing and
The impact of the reduce the number of workers in the same place to a
(Covid-19) pandemic. minimum.
Because of the spread of the Covid-19 Virus at the - Adhere to safety instructions and precautionary measures.
beginning of march 2020, most of world’s countries, - Distribution of masks to employees.
including Egypt tended to suspend flights during the period ◙ For the Client
from March 2020 to June 2020, which negatively affected - Changing the way of presenting the meal from reused
the company’s business results and contributed to the loss equipment to disposable equipment
of more than 90% of its revenues during the last quarter of - Providing the catering to outbound and inbound flights to
Reducing expenses.
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Company Profile and History

EGYPTAIR Hospital was established in 1983 as EGYPTAIR Medical Sector offering services exclusive to EGYPTAIR
employees & their families. Its services were extended to cover all civil aviation field works. Now, we offer health care to
many numbers of medical insurance companies through our novel medical tourism programs, which reaches patients
from all over the world. In 2002, EGYPTAIR Hospital became a subsidiary of the main EGYPTAIR Holding Company. Our
services have expanded to cover much more than customary departments (General Surgery & Medical Departments).

EGYPTAIR Hospital now provides sophisticated & specialized medical care through advanced surgeries (spinal cord
surgeries, brain surgeries, open heart surgery, liver & kidney transplant, Tumor Surgeries, Cochlear Implant Surgery unit),
as well as cardiac catheterization, renal dialysis, endoscopic procedures. We also accommodate over 280 in -patient beds,
receiving an average of 1500 out-patient per day

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Company Milestones and Highlights

◙ Adding a new Oncology Surgery Unit.
◙ Adding women Health Care Unit (breast& uterus cancer investigation).
◙ Reconstruction & renewal of the Intensive Care Unit (ground floor) & adding 9 beds to the Intensive Care unit 5th floor.
◙ Upgrading & renewal of the Emergency Department(ER).
◙ Adding laser Surgical Unit to dental department for treatment & cosmetic needs.
◙ Adding new Outpatient Clinics down town Cairo at Emad El Din Street with fully day operations.
◙ New Cardiac Catheterization System.
◙ Upgrading the Rehabilitation &Physiotherapy Department.
◙ Establishing minimal Invasive Therapy Unit for treatment of backache without surgical intervention.
◙ Nephrology Department has been upgraded with new modern hemodialysis systems.
◙ Automating all hospital systems, financial or administrative activities, as well as medical records and patients filing systems.
◙ Providing and increasing the number of ventilators to serve treatment of Covid-19patients.
◙ Providing of multiple new-born intensive care units (premature care).
◙ Upgrading emergency department (ER) through qualified staff of specialist & experts and establishing of a specialized
cure unit for Covid-19 cases and isolated patients.
◙ Creation of seven new medical units: Radio Interventional Unit, Intestinal Haemorrhage Unit, Plastic Surgery Unit,
Dental Laser Unit,Stroke Unit, Intestinal Haemorrhage Unit, Hypertension, Dialectology Unit & 3D Dental Imaging &
Panoramic Room.
◙ Upgrading the Shock Wave Lithotripsy Unit.
◙ Introducing Shock Wave therapy for Orthopedic cases.
◙ Radio diagnosis Department has been equipped with new open MRI unit as well as high precision CT-scan system.
◙ Kidney dialysis Instruments (14 machine).
◙ Creation & Renovation of new dental department
◙ Creation of Therapeutic & abuse drug analysis unit (UAPLC MS MS) (Chromatography)
◙ Obesity surgeries & weight control unit

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Events & Social Responsibilities

◙ Participating in the World Health Tourism Congress (WHTC) at Dubai presenting a complete profile about Egypt Air
Hospital achievements & goals in the medical tourism services & we were awarded as a rising star hospital for the year
2016 & the best marketing initiatives of the year 2017.
◙ Participating in a variety of symposiums & conferences concerning the development of medical health sectors.
◙ Aiming to achieve international accreditation in the health sector like the JCI & accreditation for the lab investigations.
◙ Creating Marketing & advertising campaign for medical services that we offer to the whole population of Egypt &
foreigners by:
- Printing Magazines.
- Documentary Movies.
◙ Socialization with the employees of Egypt air Holding Company & Ministry of Aviation either by planning medical events
at their companies for medical awareness or through social media (face book, text messages).
◙ Establishing a Video conference and Telemedicine system at Egypt air hospital to allow the exchange of opinions with
French and international experts and to allow French consultants to give live updated lectures.
◙ Creation of a schedule for the visit of medical experts coming from our French partner George Pompidou hospital and
from other international institutions to offer the best medical services to our customers.
◙ Signing contracts with experienced seniors of Egyptian or international consultants and medical professors

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Performance Overview:
No. of Patients in In-Patient Clinic

Family Pa- Contracting Com- EGYPT AIR EM-

Year Private cases Total
tients panies PLOYEES

2015-2016 3763 6343 5292 17057 32455

2016-2017 2978 7036 4466 16627 31107

2017-2018 3043 7080 4997 18868 33988

2018-2019 2188 9786 9216 21320 42510

2019-2020 1178 7670 5442 10712 25002

Total 13150 37915 29413 84584 165062

Year 2015-2016 2016-2017 2017-2018 2018-2019 2019-2020

Number of
patients in
479230 487472 509464 478171 450778
outpatient
clinic

Total Patient Comparison (in&out clinics)

520000

510000 479230 487472 509464 478171 450778

500000

490000

480000

470000

460000

450000

440000

430000

420000

2015/2016 2016/2017 2017/2018 2018/2019 2019/2020

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New & Ongoing Projects

◙◙ Raising the efficiency and capacity of the electrical infra-structure(Generators- Cables- High Voltage buttons).
◙◙ Raising the efficiency and capacity of the air conditioning and ventilation system.
◙◙ Adding two floor of construction above the Physiotherapy Department to increase the capacity of
accommodation of the Hospital by about 44 beds.
◙◙ Adding (2 floors) of storage areas for Non-Medialequipment.
◙◙ Renovation I.C unit (Ground&5th floors).
◙◙ Renovation of the Emergency Department (ER).
◙◙ Moving the outpatient clinic at the airport & the Holding Company building to the IT building nearby to the
mentioned previous locations.
◙◙ C- arm.
◙◙ Femto-Laser.
◙◙ Cardiac Catheterization Unit.
◙◙ Establishing fire resistant unit.
◙◙ Establishing electricity unit.
◙◙ Renovation of Nephrology Department

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Company History & Profile

EGYPTAIR Supplementary Industries (EASI) was established in April 2006 as one of EGYPTAIR Holding Company
subsidiaries to achieve the concept of integration with EGYPTAIR group through collecting all production activities of
these companies under one entity. EGYPTAIR Supplementary Industries-re-categorize and develop these activities to be
major activities covering all the needs of EGYPTAIR Group, The Ministry of Civil Aviation its companies,authorities, local
and foreign markets. EGYPTAIR Supplementary Industries aims to satisfying our customer by providing a competent
product and service.

AeroPlast
AeroPlast produces all plastic items used for in-flight
catering services. AeroPlast also provides pre-packed
items using a selection of materials, which meet the
international quality standards complying with the ISO
9001:2015. We have established a line for manufacturing
interior aircraft cabin parts, which are reviewed and
certified by the Egyptian Civil Aviation Authority. The
factory operates a variety of production lines, which are:
◙ Plastic rolls production line to produce sheets for
thermoforming products.
◙ Thermoforming production line to produce items such
as (lunch box, sandwich container, bowel, lid...etc).
◙ Injection production line to produce (tray, cup, plate,
bowel, lids… etc.).
◙ Filling and Packing production line to produce items
such as (refreshing towel, sachets {sugar-creamer-salt-
pepper}, cutlery packing…etc).
◙ Aluminum foil food container production line.
◙ Paper cup Production line for hot drinks.
◙ High density plastic bags production line for all
purposes.
In addition, a unique CNC complex produces all kinds
of molds. AeroPlast is equipped with three key machines Supplementary Industries Company plans to acquire
for the manufacturing of molds, which serve all the additional approvals and certifications and is carrying on
production lines. all pre-requisite preparations to meet the requirements.

Flammability Test Lab AeroFashion

The flammability test lab measures the ignition
AeroFashion is a ready-made clothing factory, which
resistant properties for aircraft interior cabin parts
uses the latest designs and sewing machines satisfying
materials, protective clothing, tents, carpets curtains,
all needs of EGYPTAIR including employees’ uniform
automotive interiors, electric wire insulation. EGYPTAIR
and other customers. AeroFashion produces uniform
Supplementary Industries Flammability Test Lab has the
for industrial, medical and hospitality wear. AeroFashion
accreditation from the Egyptian Accreditation Council
focuses on quality and is dedicated to give its customers
(EGAC) in compliance with the requirements of the ISO/
unbeatable value by offering fashion and quality at
IEC 17025:2005 international standards. EGYPTAIR
competitive prices.

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Company Milestones & Highlight

◙ Seeking EASA certification approval for Aircraft ◙ Upgrading various Production Lines by adding new
Cabin Interior Parts Production Line, which is already machineries such as (filling - Bag film making machine
approved from the Egyptian Civil Aviation Authority. - Bag film cutting scissors).
◙ Establishing a Production Line for protective masks to ◙ According to the training plan, 293 employees have
provide the needs of passengers and workers of masks been trained with 3516 training hours focusing on
and producing bags (safety bag) that contained the training of technicians and engineers who had an on
necessary preventive tools used by Airline Companies job training with experts on delivering the machines.
to face Corona virus. ◙ Training university students from different technical
◙ Achieving a Net profit of 11.3 million EGP for the year disciplines in the company’s factories.
2018/2019. ◙ Becoming a supplier for catering equipment, safety bag
◙ Renewing ISO 9001:2015 for AeroPlast. for many airlines, hotels and other clients.
◙ Renewing ISO/ICE 17025-2008 for Flammability
Testing Lab.

Performance and Financial

Due to Coronavirus impact on Aviation Industry, EGYPTAIR Supplementary Industries reported net losses for the
fiscal year 2019/2020 of 24.4 Million EGP with a decrease in total revenue by 46.4% compared to 2018/2019. Subsequent
halt in Aviation movement worldwide decision for a period up to 107 days affected the company’s revenues greatly during
the last quarter of the fiscal year despite achieving net profit of 15.9 Million EGP for the period before the decision.
Million EGP
180
175 actual revenue
2018/2019
160

140 137 actual revenue

2019/2020
120

100 expected
82.33 2019/2020

80

60

37
40
25.7
22.9
20
10.7
2.3 0
0

Aerowood Aeroplast Aerfashion

Revenue decreased due to:

- Decrease factories operating productivity Due to the impact of the Corona virus on Air Transport Industry.
- Decrease in third party revenue also as the local market affected by Corona virus as a result of the precautionary
measures led to closer of many places and facilities.

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comparison of commercial revenue activity

Million EGP 208.9
250
168.3
200

150 122.3 112.4

100

50

-50

actual revenue 2016/2017 actual revenue 2017/2018 actual revenue 2018/2019 actual revenue 2019/2020

It was expected to continue in the growth rates of the financial return according to the upward curve, but the
suspension of aviation worldwide due to the Corona virus led to a significant decrease in revenues, the collapse of the
curve and the transformation into a loss

Relative destiribution of the revenue achived in the fiscal year2019/2020

Aerowood
The figure represents the share of each productive
2.3%
activity in the total revenue output

Aerfashion
25,7%

Aeroplast
82.7%

New and Ongoing Project

EGYPTAIR Supplementary Industries improved its operations regarding our business by upgrading various Production
Lines through adding new machineries such as (filling - Bag film making machine - Bag film cutting scissors).
With the rapid spread of Corona virus, we used AeroFashion factory capabilities to establish a Production Line for
protective masks to provide the needs of passengers and workers of masks, it was installed and began production
process during the flight suspension period.
Upon the resumption of the airline’s movement, we have already produced bags (safety bag) that contained the
necessary preventive tools used by Airline Companies to face Corona virus, such as (hand sanitizer - masks - gloves -
garbage bag - sterile tissue).
This helped us to properly serve our primary customers and compete effectively in the open market we try to compete
and maneuver in prices.

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Corporate Social Responsibility
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September February
2019 2020
EGYPTAIR participated in the “Arab-African Investment EGYPTAIR participated in the 2nd International Forum for
and International Cooperation” conference, organized by the Migration Statistics, which aims at building and strengthening
Federation of Arab Investors in cooperation with the League migration data capacities around the world .
of Arab States to take advantage of technology, experience
and investment advantages available in Arab and African
countries, to achieve sustainable development
EGYPTAIR signed a cooperation protocol with the Ahl
Masr Foundation and Hospital free treatment of burns, as the
company will provide many travel services and facilities for
Ahl Masr Hospital and the doctors contracting with it from all March
over the world and critical cases. 2020
EGYPTAIR participated in the World Radio
EGYPTAIR participated in the “Stay Home” campaign, which
communication Conference in Sharm El Sheikh, where
was called for by many institutions and agencies around the world
Egypt is the host country of the conference.
to limit the spread of the Corona virus.

October
2020
EGYPTAIR participated in Rotary Egypt’s regional conference
in Sharm El-Sheikh whose main aim is exchanging visions, and
successful experiences to achieve sustainable development, and
cooperation with African countries in various fields. April
EGYPTAIR participated in Global Humanitarian Aviation 2020
Conference and Exhibition.
EGYPTAIR participated in the International conference on
girls’ education and women’s training in the French-speaking
space.EGYPTAIR visited Egyptian Association for Deaf & Hearing
Impaired Care and Rehabilitation, and gave souvenirs to children.
November
2020
EGYPTAIR is the official carrier of the Africa’s 2019 Forum
—“Invest in Africa”, held in the New Administrative Capital to
stimulate investment in Africa. EGYPTAIR is the official carrier
of the 2nd Sharm Rendezvous on insurance, organized by the May
Insurance Federation of Egypt. The conference’s theme in 2020
2019 is: “Profitability in insurance industry: mind the gap.
EGYPTAIR visited Shefaa Al-Orman Hospital in Luxor, Egypt Aviation participates in the “100 Million Health Campaign
where the company’s Public Relations team provided gifts and for Early Detection of Breast Cancer”
support to patients. EGYPTAIR participates with Ministry of Social Solidarity in
manufacturing supplies for hospitals for isolation of Corona patients.

December
2019
June
EGYPTAIR participated in the Arab International Public 2020
Relations Conference, organized by the League of Arab
States.EGYPTAIR participated in the Aswan Forum for EGYPTAIR is the official carrier of the 2019 Africa Cup of
Sustainable Peace and Development in Aswan, where Egypt Nations, hosted by Egypt this year.
allocated its new Airbus A220-300 aircraft in addition to other
aircraft types to carry the forum’s guests.
EGYPTAIR is the official carrier of the World Youth Forum
in Sharm El Sheikh.

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