40MPHB

Ductless Unit Split System

Sizes 09, 12 and 18

Owner’s Manual
TABLE OF CONTENTS
PAGE

A NOTE ABOUT SAFETY - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2

GENERAL - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2
PART NAMES AND DISPLAY - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
WIRELESS REMOTE CONTROL - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
REMOTE CONTROL- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
FEATURES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9
CLEANING, MAINTENANCE AND TROUBLESHOOTING (18K) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11

NOTE TO EQUIPMENT OWNER:

Please read this Owner’s Information Manual carefully before installing and using this appliance and
keep this manual for future reference.
For your convenience, please record the model and serial numbers of your new equipment in the spaces
provided. This information, along with the installation data and dealer contact information, will be
helpful should your system require maintenance or service.

UNIT INFORMATION DEALERSHIP CONTACT INFORMATION

Model # _______________________________ Company Name: ______________________

Serial # ________________________________ Address:_____________________________

INSTALLATION INFORMATION Phone Number:________________________

Date Installed ___________________________
Technician Name:______________________

Specifications subject to change without notice.

40MPHB: Owner’s Manual

A NOTE ABOUT SAFETY GENERAL

Any time you see this symbol in manuals, instructions and on the unit, The high wall fan coil unit provides quiet, maximum comfort. In
be aware of the potential for personal injury. There are 3 levels of addition to cooling and/or heating, the high wall fan coil unit matched
precaution: with an outdoor condensing unit filters and dehumidifies the air in the
room to provide maximum comfort.
1. DANGER identifies the most serious hazards which will result in IMPORTANT: The high wall fan coil unit should be installed by
severe personal injury or death. authorized personnel only; using approved tubing and accessories. If
2. WARNING signifies hazards that could result in personal injury technical assistance, service or repair is needed, contact the installer.
or death. The high wall fan coil unit can be set up and operated from the remote
control (provided). If the remote is misplaced, the system can be
3. CAUTION is used to identify unsafe practices which could
operated from the “Auto” setting on the unit.
result in minor personal injury or product and property damage.
NOTE is used to highlight suggestions which will result in enhanced Operating Modes
installation, reliability, or operation. The high wall fan coil unit has five operating modes:
• FAN Only
• AUTO
WARNING • HEATING (heat pumps only)
• COOLING
PERSONAL INJURY, DEATH AND / OR PROPERTY • DEHUMIDIFICATION
DAMAGE HAZARD
Failure to follow this warning could result in personal injury, death or FAN Only
property damage. In the FAN Only mode, the system filters and circulates the room air
without changing room air temperature.
Improper installation, adjustment, alteration, service, maintenance, or
use can cause explosion, fire, electrical shock, or other conditions AUTO
which may cause personal injury or property damage. Consult a In the AUTO mode, the system automatically cools or heats the room
qualified installer, service agency, or your distributor or branch for according to the user-selected set point.
information or assistance. The qualified installer or service agency
must use factory-authorized kits or accessories when modifying this NOTE: AUTO mode is recommended for use on single zone
product. applications ONLY. Using AUTO CHANGEOVER on
multi-zone applications could set an indoor unit to
Read and follow all instructions and warnings, including labels
STANDBY mode, indicated with two dashes (--) on the
shipped with or attached to unit before operating your new air
display, which will turn off the indoor unit until all the
conditioner.
indoor units are in the same mode (COOLING or
HEATING). HEATING is the system's priority mode.
Simultaneous HEATING and COOLING is not allowed.

HEATING
In the HEATING mode, the system heats and filters the room air.

COOLING
In the COOLING mode, the system cools, dries and filters the room
air.

DEHUMIDIFICATION (DRY)
In the DEHUMIDIFICATION mode, the system dries, filters and
slightly cools the room air temperature. This mode prioritizes air
dehumidification but it does not take the place of a dehumidifier. This
feature cannot be used in a multi-zone system.
Wireless Remote Control
The remote control transmits commands to set up and operate the
system. The control has a window display panel that displays the
current system status. The control can be secured to a surface when
used with the mounting bracket provided.
Wired Remote Control (Optional)
Refer to the Wired Controller manual.
24V Interface (Optional)
Allows the control of the Ductless System with a third party thermostat.
Smartphone Control (Optional)
Capability to be controlled by a smartphone adding the Wi-Fi®
Interface Kit KSAIF0601AAA.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

PART NAMES AND DISPLAY

A220199
Fig. 1 —Indoor Unit

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

WIRELESS REMOTE CONTROL

Before you begin using your new air conditioner, familiarize yourself with the remote control. See page 6 through page 10 for more information on
these controls.

Detects human movement in the

room to save energy (Sizes 9K-12K)

LED
Turns the indoor unit’s LED display and
air conditioner buzzer on and off which
creates a comfortable and quiet
environment. If the user presses and
holds LED for 5 seconds, it displays the
return air temperature at the unit versus
the set point temperature.

BOOST
Enables the unit the reach the preset
temperature in the shortest possible
time.
A220200
Fig. 2 —Remote Control Functions

Model (9-12K): RG10P(2HS)/BGEF and RG10P(2HS)/BGEFU1(FRESH feature is not available)

RG10P1(2HS)/BGEF,RG10P1(2HS)/BGEFU1
Model (18K): RG10L(2HS)/BGEF and RG10L(2HS)/BGEFU1(FRESH feature is not available)
RG10L1(2HS)/BGEF,RG10L1(2HS)/BGEFU1
RG10L10(2HS)/BGEF(20-28 C/68-82 F)

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

WIRELESS REMOTE CONTROL LCD SCREEN INDICATORS

Breeze Follow display (9K-12K)

(18K)

A220202
Fig. 3 —Wireless Remote Controller Indicators

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

REMOTE CONTROL BASIC REMOTE CONTROL OPERATION

Before operation, ensure the unit is plugged in and power is available.

CAUTION COOL Mode

EQUIPMENT DAMAGE HAZARD

Failure to follow this caution may result in equipment damage.

IMPORTANT: The remote control can operate the unit from a

distance of up to 26 ft. (8 m) as long as there are no obstructions.
When the timer function is used, the remote control should be
kept in the vicinity of the fan coil (within 26 ft. / 8 m).
The remote control can perform the following basic functions:
• Turn the system ON and OFF
• Select the operating mode
• Adjust room air temperature set point and fan speed
• Adjust right-left airflow direction
Refer to the “WIRELESS REMOTE CONTROL” on page 4 for a
detailed description of all the capabilities of the remote control.

Battery Installation
Two AAA 1.5v alkaline batteries (included) are required for remote
control operation.
A220205
To install or replace batteries: Fig. 4 —COOL Mode
1. Slide the back cover off the control to open the battery compartment.
1. Press MODE to select the COOL mode.
2. Insert the batteries. Follow the polarity markings inside the battery
compartment. 2. Set your desired temperature using TEMP  or TEMP 
3. Replace the battery compartment cover. 3. Press FAN to select the fan speed in a range of AU‘100%,
NOTES: 4. Press ON/OFF to start the unit.
1. When replacing batteries, do not use old batteries or a different type
battery. This may cause the remote control to malfunction. Setting Temperature
2. If the remote is not going to be used for several weeks, remove the The operating temperature range for units is 60-86°F (16-30°C)/(68-82 °F
batteries. Otherwise, battery leakage may damage the remote (20-28°C) (depends on model). Users can increase or decrease the set
control. temperature in 1°F (0.5°C) increments.
3. The average battery life under normal use is about 6 months.
4. Replace the batteries when there is no audible beep from the indoor
unit or if the Transmission Indicator fails to light.
When batteries are removed, the remote control erases all presets (e.g.,
Follow Me). The presets must be restored after the insertion of new batteries.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

HEAT Mode DRY Mode

A220209
A220206 Fig. 7 —DRY Mode
Fig. 5 —HEAT Mode 1. Press MODE to select the DRY mode.
1. Press MODE to select the HEAT mode. 2. Set your desired temperature using TEMP  or TEMP 
2. Set your desired temperature using TEMP  or TEMP  3. Press ON/OFF to start the unit.
3. Press FAN to select the fan speed in the range of AU-100%.
FAN Mode
NOTE: As the outdoor temperature drops, the performance of
your unit’s HEAT function may be affected. In such
instances, we recommend using this air conditioner in
conjunction with other heating appliances.

AUTO Mode
In AUTO mode, the unit automatically selects the COOL, FAN, or
HEAT operation based on the set temperature.

A220211
Fig. 8 —FAN Mode
1. Press MODE to select the FAN mode.
2. Press FAN to select the fan speed in the range of AU-100%.
3. Press ON/OFF to start the unit.

A220208
Fig. 6 —AUTO Mode
1. Press MODE to select AUTO.
2. Set your desired temperature using TEMP  or TEMP 
3. Press ON/OFF to start the unit.
NOTE: FAN Speed can not be set in the AUTO mode.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

Remote Control Operation - Quick Start Breeze Away Function (some units):
This feature avoids direct air flow from blowing on the room’s occupants.
NOTE: When transmitting a command from the remote control to
the unit, be sure to point the control toward the right side of NOTE: This feature is available under COOL, FAN and DRY mode
the unit. The unit confirms receipt of a command by only.
sounding an audible beep. Active Clean Function (some units):
The Active Clean Technology washes away dust, mold, and grease that
1. Turn the unit on by pushing ON/OFF.
may cause odors when it adheres to the heat exchanger by automatically
NOTE: If there is a preference for °C rather than °F (default), press freezing and then rapidly thawing the frost. When this function is turned
and hold the + and - temperature set point buttons together
for approximately 3 seconds. on, the indoor unit window displays “CL”, after 20 to 45 minutes, the unit
turns off automatically and cancels the CLEAN function.
2. Select the desired mode by pushing MODE.
FRESH Function (some units):
When the FRESH function is initiated, the Ionizer/Plasma Dust Collector
(depending on models) is energized and helps to remove pollen and
A220212 impurities from the air.
Fig. 9 —Modes
3. Select the temperature set point by pointing the control toward the SLEEP Function :
The SLEEP function is used to decrease energy use while you sleep (and
unit and pressing the increase/decrease temperature set point buttons
until the desired temperature appears on screen. do not need the same temperature settings to remain comfortable). This
function can only be activated via remote controller. For the detail, see
4. Press FAN to select the desired fan speed.
SLEEP OPERATION in the User’s Manual.
NOTE: If the unit is operating in DRY or AUTO mode, the fan speed NOTE: The SLEEP function is not available in FAN or DRY mode.
will be automatically set and cannot be adjusted.
FOLLOW ME Function :
Set the airflow direction. When the unit is turned on, the Up-Down The FOLLOW ME function enables the remote control to measure the
airflow louvers default to the cooling or heating position. The user can temperature at its current location and sends this signal to the air
adjust the horizontal Up-Down airflow louver position by pushing conditioner every 3 minutes. When using the AUTO, COOL or HEAT
DIRECT or have continuous louver movement by pressing SWING. modes, measuring the ambient temperature from the remote controller
When the outside temperature is below 32°F (0°C), we strongly (instead from the indoor unit itself) allows the air conditioner to optimize
recommend maintaining power on the unit to ensure smooth ongoing the temperature around the occupants to ensure maximum comfort.
performance. NOTE: Press and hold BOOST for seven seconds to start/stop the
FOLLOW ME MEMORY feature.
To optimize unit performance, perform the following: • IF the MEMORY feature is activated, “ON” appears on the display for 3
• Keep doors and windows closed seconds.
• Limit energy usage by using TIMER ON and TIMER OFF • If the MEMORY feature stops, “OFF” appears on the display for 3
functions. seconds.
• Do not block air inlets or outlets.
NOTE: When the FOLLOW ME Memory feature is activated, it will
• Regularly inspect and clean air filters. not be canceled by pressing ON/OFF, MODE or power
Set Function failure to the indoor unit.
AP Function (some units):
Select the AP function to configure the wireless network. For some units,
it does not work by pressing SET. To enter the AP mode, continuously
press LED seven times for 10 seconds.
FREEZE Protection
With the unit in HEAT mode and the wireless remote pointed at the
indoor unit, press the down arrow until the setpoint is 60°F (16°C). Press
the down arrow two times within two seconds to activate the 46°F (8°C)
heating function (heating set back). The unit now operates at a set
A220035 temperature of 46°F (8°C). The indoor unit display shows FP. No icon
Fig. 10 —Set Function appears on the remote control.
1. Press SET to enter the FUNCTION setting. NOTE: This function is only available in the heating mode.
2. Press SET or TEMP or TEMP to select the desired function.
Under this function, the unit heats at high fan speed until the space
3. When the selected symbol flashes on the display, press OK to
temperature is 46°F (8°C). This mode can also be deactivated by pressing
confirm.
ON/OFF, SLEEP, MODE, FAN, or either TEMP arrow.
To cancel the selected function, perform the same steps.
Press SET to scroll through the operation functions as follows:

A220038
Fig. 11 — Functions

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

FEATURES
The unit provides the following features for added comport and safety. Resetting the Remote Control
Time Delay If the batteries in the remote control are removed, the current settings
If ON/OFF is pressed too soon after a stop, the compressor will not start cancel and the control returns to the initial settings and enters the
for 3 to 4 minutes due to the inherent protection against frequent STANDBY mode. Push ON/OFF to activate.
compressor cycling. The unit only emits an audible beep when the signals NOTE: For multi-zone air conditioners, the following functions are
are received correctly. not available: ACTIVE CLEAN, SILENCE, BREEZE
Heating AWAY, REFRIGERANT LEAKAGE DETECTION and
ECO.
If the unit is in HEATING mode, there is a delay when the fan starts. The
Setting Vertical Angle of Air Flow
fan starts only after the coil is warmed up to prevent cold blow.
While the unit is on, press SWING on the remote control to initiate the
Auto Defrost Operation
horizontal louver AUTO SWING feature.
In the HEATING mode, if the outdoor coil is frosted, the indoor fan and
outdoor fan turns off while the system removes the frost on the outdoor NOTE: When using the COOL or DRY mode, do not set the louver at
coil. The system automatically reverts to normal operation when frost is too high of an angle for long periods of time. Doing so can
cause water to condense on the louver blade, which may drop
removed from the outdoor unit. on your floor or furnishings. When using the COOL or
Auto Start HEAT mode, setting the louver at too high of an angle can
reduce the performance of the unit due to restricted air flow.
If the power fails while the unit is operating, the unit stores the operating
condition, and it will start operation automatically under those conditions Setting Horizontal Angle of Air Flow
when the power is restored.
When the unit is on, press and hold SWING for 2 seconds on the remote
Auto-Restart (some units) control to initiate the vertical louver auto swing feature to control the
If the unit loses power, it automatically restarts with the prior settings horizontal angle of the airflow.
once power has been restored. ECO/Gear Function
Anti-mildew (some units) Used to enter the ENERGY EFFICIENT mode and is only available in
When turning off the unit from COOL, AUTO (COOL), or DRY modes, the COOLING mode. When in COOLING mode, press ECO/GEAR,
the air conditioner continues to operate at very low power to dry up any the remote controller will maintain the temperature automatically
condensed water and prevent mildew growth. between 75°F and 86°F, and set the fan speed to Auto.
Wireless Control (some units) Operation time in the ECO mode is 8 hours. After 8 hours, or if a
Wireless control allows users to control the air conditioner using a mobile conflicting setting is engaged, the air conditioner exits this mode.
phone and a wireless connection. For the USB device access, Gear operation is engaged by cycling through the ECO/GEAR
replacement, maintenance operations must be carried out by professional operations. After ECO, there is a setting for up to 75% and 50% of the
staff. unit's electrical consumption. The last step in the cycle is the previous
Louver Angle Memory (some units) unit setting before ECO setting is engaged again and the cycle starts over.
When turning on the unit, the louver automatically resumes its former
angle.
Breeze Away (some units)
This feature avoids direct air flow from blowing on inhabitants.
Refrigerant Leak Detection (some units)
The indoor unit automatically displays EL0C when it detects refrigerant
leakage.
Occupancy Sensor
The system is controlled intelligently under the Occupancy Sensor
mode. The feature detects the movement in the room. In COOLING
mode, when occupants are away for 30 minutes, the unit automatically
lowers the frequency to save energy (for Inverter models only). And the
unit automatically starts and resumes operation when movement is
detected. This feature cannot be used in a multi-zone system.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

SILENCE Function Manual Operation (without remote control)

Press FAN for more than 2 seconds to activate/disable the SILENCE The manual button is intended for testing purposes and emergency
function (some units). Due to the compressor’s low frequency operation, operation only.
it may result in insufficient cooling and heating capacity. Press ON/OFF,
NOTE: DO NOT use this function unless the remote control is lost
MODE, SLEEP, TURBO or CLEAN while operating to cancel the and it is absolutely necessary.
SILENCE function. To restore regular operation, use the remote control to activate the unit.
The unit must be turned off before manual operation.
Use the following steps to operate the unit manually:
1. Locate the MANUAL CONTROL button on the right-hand side
panel of the unit.
2. Press MANUAL CONTROL one time to activate FORCED
AUTO mode.
3. Press MANUAL CONTROL again to activate the FORCED
COOLING mode.
A220214
4. Press MANUAL CONTROL a third time to turn the unit off.
Fig. 12 —Silence Function
LOCK Function

5s 5s

Boost
+ Humidity

Ra
ng
e
A220217
A220215
Fig. 13 —Lock Function Fig. 15 —Range
NOTE: DO NOT move louver by hand. Doing so takes the louver out
Press BOOST and HUMIDITY together at the same time more than 5 of sync. Should this occur, turn off the unit and unplug it for
seconds to activate the LOCK function. a few seconds, then restart the unit. Doing so resets the
louver.
NOTE: The buttons will not respond unless the user press these two
buttons for two seconds again to disable the lock.

BOOST Function CAUTION

DO NOT put your fingers in or near the blower and suction unit side
of the unit. The high-speed fan inside the unit may cause injury.
Boost

A220216
Fig. 14 —Boost
When the user selects BOOST feature in the COOL mode, the unit
blows cool air with the strongest wind setting to jump-start the cooling
process. When users select BOOST in the HEAT mode (for units with A220218
Electric heat elements) the electric heater activates and jump-starts the Fig. 16 —Manual Control Button
heating process.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

CLEANING, MAINTENANCE AND Cleaning Air Filters (9K-12K)

TROUBLESHOOTING (18K) Remove and clean the air filters once a month. A clogged air conditioner
can reduce the cooling efficiency of your unit, and can also be bad for
your health.

CAUTION NOTE: If air filters show signs of excessive wear or are torn, they
must be replaced. Contact your local dealer for replacement
filters.
ELECTRICAL SHOCK HAZARD 1. Lift the front panel of the indoor unit.
Failure to follow this caution may result in personal injury or death. 2. Press the tab on the end of filter to loosen the buckle, lift it up, then
Always turn off power to the system before performing any cleaning pull it towards you.
or maintenance to the system. Turn off the outdoor disconnect switch 3. Pull the filter out.
located near outdoor unit.
4. If your filter has a small air freshening filter, un-clip it from the
Be sure to disconnect the indoor unit if on a separate switch. larger filter. Clean the air freshening filter with a hand-held vacuum.
5. Clean the large air filter with warm, soapy water. Be sure to use a
mild detergent.

CAUTION 6. Rinse the filter with fresh water, then shake off excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct
sunlight.
EQUIPMENT DAMAGE/OPERATION HAZARD
8. When dry, re-clip the air freshening filter to the larger filter, then
Failure to follow this caution may result in equipment damage or slide it back into the indoor unit.
improper unit operation.
9. Close the front panel of the indoor unit.
Operating the system with dirty air filters may damage the indoor
unit and could cause reduced cooling performance, intermittent
system operation, frost build-up on indoor coil or blown fuses.

Periodic Maintenance
Periodic maintenance is recommended to ensure proper operation of the unit.
Recommended maintenance intervals may vary depending on the installation
environment, e.g., dusty zones, etc. Refer to Table 1 on page 14.

CAUTION Filter Tab

CUT HAZARD
Failure to follow this caution may result in personal injury. The coil
fins are very sharp. Use caution when cleaning.

Cleaning the Coil

Clean the coil at the beginning of each cooling season, or when necessary.
Use a vacuum cleaner or a long-bristle brush to avoid damage to the coil
fins.
larger filter

Fig. 17 — Clean the filter

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

Cleaning Air Filters (18K)

Remove and clean the air filters once a month. A clogged air conditioner
can reduce the cooling efficiency of your unit, and can also be bad for CAUTION
your health.
Before changing the filter or cleaning, turn off the unit and
NOTE: If air filters show signs of excessive wear or are torn, they disconnect its power supply.
must be replaced. Contact your local dealer for replacement
filters. When removing the filter, do not touch metal parts in the unit. The
1. The air filter is on the top of the air conditioner. sharp metal edges can cut you.
2. Hold both side of the top filter in the place marked with PULL, then Do not use water to clean the inside of the indoor unit. This can
pull it upwards. destroy insulation and cause an electrical shock.
3. If the filter has small air freshening filters, unclip them from the larger Do not expose filter to direct sunlight when drying. This can shrink
filter. Clean these air freshening filters with a hand-held vacuum. the filter.
4. Clean the large air filter with warm, soapy water. Be sure to use a
mild detergent.
5. Rinse the filter with fresh water, then shake off any excess water. Cleaning the Indoor Unit Front Panel
6. Dry the filter in a cool, dry place, and refrain from exposing it to To clean the front panel of the indoor unit, wipe the outside with a soft,
direct sunlight. dry cloth.
7. When dry, re-clip the air freshening filter to the larger filter, then Pre-Season Inspection
install it back on the indoor unit. After long periods of non-use, or before periods of frequent use, perform
the following steps:

A220220
Fig. 18 —Hold and Pull the filter

A220222
Fig. 19 —Rinse A220225
Fig. 21 —Pre-Season Inspection

A220223
Fig. 20 —Remove the air freshing filter

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

Preparing for Extended Shutdown Period Energy Saving Recommendations

Clean the filters and reposition them in the unit. Operate the unit in FAN The following recommendations will add greater efficiency to the
ONLY mode for 12 hours to dry all internal parts. Turn the main power ductless system:
supply off and remove the batteries from the remote control. • Select a comfortable thermostat setting and leave it at chosen setting.
Avoid continually raising and lowering the setting.
• Keep the filter clean. Frequent cleaning may be necessary depending
on indoor air quality.
• Use drapes, curtains or shades to keep direct sunlight from heating the
room on very hot days.
• Limit the unit’s run time by using the TIMER function.
• Do not obstruct the air intake on the front panel.
• Turn on the air conditioning unit before the indoor air becomes too
Turn on FAN function until uncomfortable.
Clean all filters
unit dries out completely

Turn off the unit and Remove batteries

disconnect the power from remote control
A220226
Fig. 22 —Extended Shutdown Period Steps

System Operation Recommendations

The items outlined in the following list help to assure proper system
operation:
• Replace both remote control batteries at the same time.
• Point the remote control toward the unit display panel when
transmitting a command.
• Keep doors and windows closed while unit is operating.
• Contact an authorized service representative if a problem arises that
cannot be easily resolved.
• Do not perform cleaning or maintenance activities while the unit is on.
• Keep the display panel on the unit away from direct sunlight and heat
as this may interfere with remote control transmissions.
• Do not block air intakes and outlets on the indoor or outdoor units.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

TROUBLESHOOTING (CONT)
Refer to Table 1 before contacting your local dealer.
Table 1 — Periodic Maintenance
INDOOR UNIT EVERY MONTH EVERY 6 MONTHS EVERY YEAR
Clean Air Filter*  
Replace Carbon Filter  
Change Remote Control Batteries (as needed)
OUTDOOR UNIT EVERY MONTH EVERY 6 MONTHS EVERY YEAR
Clean Outdoor Coil from Outside 
Clean Outdoor Coil from Inside† 
Blow Air Over Electric Parts† 
Check Electric Connection Tightening† 
Clean Fan Wheel† 
Check Fan Tightening† 
Clean Drain Pans† 
* Increase frequency in dusty zones.
† Maintenance to be carried out by qualified service personnel. Refer to the Installation Manual
The following problems are not a malfunction and in most situations will not require repairs.
Table 2 — Common Issues
ISSUE POSSIBLE CAUSE
Unit does not turn on when pressing ON/ The unit has a 3-minute protection feature that prevents the unit from overloading. The unit
OFF cannot restart within three minutes of being turned off.
The unit may change its setting to prevent frost from forming on the unit. Once the
The unit changes from COOL/HEAT mode temperature increases, the unit will start operating in the previously selected mode.
to FAN mode The set temperature has been reached, at which point the unit turns off the compressor.
The unit will continue operating once the temperature fluctuates again.
In humid regions, a large temperature difference between the room’s air and the
The indoor unit emits white mist
conditioned air can cause white mist.
Both the indoor and outdoor units emit When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to
white mist moisture generated from the defrosting process.
A rushing air sound may occur when the louver resets its position.
The indoor unit makes noises A squeaking sound may occur after running the unit in HEAT mode due to expansion and
contraction of the unit’s plastic parts.
Low hissing sound during operation: This is normal and is caused by refrigerant gas
flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is
Both the indoor unit and outdoor unit make
defrosting: This noise is normal and is caused by the refrigerant gas stopping or
noises
changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts caused
by temperature changes during operation can cause squeaking noises.
The outdoor unit makes noises The unit makes different sounds based on its current operating mode.
The unit may accumulate dust during extended periods of non-use, which will be emitted
Dust is emitted from either the indoor or
when the unit is turned on. This can be mitigated by covering the unit during long periods
outdoor unit
of inactivity.
The unit may absorb odors from the environment (such as furniture, cooking, cigarettes,
The unit emits a bad odor etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
The outdoor unit fan does not operate During operation, the fan speed is controlled to optimize product operation.
Interference from cell phone towers and remote boosters may cause the unit to
malfunction.
Operation is erratic, unpredictable, or unit
is unresponsive In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF on the remote control to restart the operation.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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40MPHB: Owner’s Manual

TROUBLESHOOTING (CONT)
Table 3 — Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
 The circuit breaker has tripped or a fuse has  Reset the circuit breaker or replace the fuse with the
blown. specified replacement fuse.
Unit/System Does Not Work
Diagnostic lights illuminate.* Call your service representative.
 Voltage is too low.  Call your service representative.
 The filter is blocked by dust.  Clean the air filter.
 Temperature is not set properly.  Check the temperature and reset if necessary.
 A window or door is open.  Close the window or door.
Cooling is Not Working
 The outdoor unit is obstructed.  Remove the obstruction.
Properly
 The fan speed is too low.  Change the fan speed selection.
 The operation mode is in Fan instead of  Change the operating mode to Cool or reset the
Cool. unit.
The filter is blocked with dust.
 Check the temperature and reset if necessary.
Heating is Not Working  Temperature is set too low.
 Close the window or door.
Properly  A window or door is open.
 Remove the obstruction.
 The outdoor unit is obstructed.
 The Off timer is not operating correctly.  Restart the operating mode.
Unit Stops During Operation
 Diagnostic lights illuminate.*  Call your service representative.
* Diagnostic lights are a combination of lights that will illuminate in the display area on the unit. They are a combination of the lights you see during normal operation.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
15
40MPHB: Owner’s Manual

© 2022 Carrier. All rights reserved. Edition Date: 03/22 Catalog No: OM-40MPHB-01
A Carrier Company Replaces: New
Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
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