Walter A.

Shewart – who develop the controlled or sustained at the level in

Plan, Do, Check, Act (PDCA). He is order to start the cycle again.
considered the father of statistical
~ He is also credited with introducing the
quality control (SPC) and Shewart
Pareto principle in the quality field,
cycle (PDCA).
which states that 80% of the effects
~ Spent professional career at Western come from 20% of the causes.
Electrical and Bell Telephone both
~ founder of range of quality
division of AT&T.
management techniques.
~ Also introduced the “control chart”
~ the Juran Trilogy is an improvement
which is graphical tools used monitor
cycle that is meant to reduce the cost of
process performance over time.
poor quality by planning quality into the
Plan- identify a problem and possible product/process.
solutions.
~ three interrelated processes of
Do- execute the plan and test the planning, control, and improvement.
solution.
DR. Armand V. Feigenbaum – he
Check- evaluate the result and lessons developed the idea of total quality
learned. control based on three steps to quality
consisting of quality leadership,
Act- improve the plan/process the better
modern quality technology and an
solution.
organizational commitment to quality.
Six Sigma Concept
~ He also introduced the idea of the
It is a standard statistical unit used to "cost of quality" as a way to measure the
measure and describe the distribution of impact of poor quality on an
any process about its mean. Shewhart's organization.
ideas and statistical concepts were
~1. Quality Leadership:
embraced in clinical laboratories for
several years. Management should take the lead in
enforcing quality efforts. It should be
W. Edward Deming- the father of
based on sound planning.
quality revolution. Deming introduced
the concept of Total Quality 2. Management Quality Technology:
Management (TQM) and Deming cycle
The traditional quality programmes
also known as Plan-Do-Study-Act
should be replaced by the latest quality
(PDSA)
technology for satisfying the customers
~he credited with providing the in future.
foundation for Japanese quality miracle.
3. Organizational Commitment:
~ Deming is the best-known quality
Motivation and continuous training of the
expert in the world.
total work force tells about the
~14-point management organizational commitment towards the
improvement of the quality of the
~14 points as a blueprint for world
product and the services.
peace that was to be used for peace
negotiations after World War I. ~ Nineteen steps for quality
improvement
Dr. Joseph M. Juran – he developed
the quality trilogy, quality planning, ~ also invented the “hidden plan”
quality improvement and quality concept. 40% capacity of the plan is
control. Quality assurance policy wasted each time something does not
statement and procedures quality go right for the first time.
improvements that raise the level of
performance, which then must be
Dr. Kaoru Ishikawa- he developed the ~ loss function is reactive. He developed
Ishikawa diagram, also known as the the signal ratio as proactive equivalent,
fishbone or cause-effect diagram. robust designs, parameters and
Ishikawa’s work popularized the use of tolerance designs.
statistical process control (SPC)
~ design of experiments (DOE), signal-
~he known for popularizing the seven to-noise (S/N) ratio analysis, and
basic tools of quality. optimization.

~also introduced the concept of "total The history of total quality

quality control," involving all employees management (TQM) began initially as
in the quality control process and using term coined by the Naval Air System
data and statistical analysis to drive Command to describe its Japanese-
continuous improvement. style management approach to
quality improvement. Umbrella
~The seven tools are:
methodology for continually improving
Cause-and-effect diagram (also known the quality of all processes, it draws on a
as the "fishbone diagram" or Ishikawa knowledge of principles and practices of:
diagram) (
~the behavioral science

~ the analysis of quantitative and

Check sheet. nonquantitative data
Control chart. ~economics theories
Histogram. ~process analysis
Pareto chart.

Scatter diagram. Quality Management- is important in

business because it helps to ensure that
Stratification (alternatively, flow chart or
products or services meet required
run chart)
quality standards which is essential for
Philip B. Crosby- is known for customer satisfaction and loyalty by
emphasizing the importance of implementing quality management
prevention over inspection in quality process, business can improve.
management. He introduced the
~ overall quality management is critical
concept of "zero defects," which aims to
assets
eliminate defects and errors in a process
or product. ~improve safety enhance reliability.

~ one of the pioneers of total quality TQM- both philosophy and set guiding
management (TQM). principles that represent the foundation.
~ quality is conformance to ~TQM means organization culture
requirements, prevention of system
nonconformance is the objective not
Customer Focus- central to all
appraisal, performance standards is
successful TQM system is an
zero defects not “that is close enough”,
understanding that quality is determined
measurement of quality is the cot of
by the customer.
conformance.
~ introduce improved the quality of your
products, feedback, review.
Genichi Taguchi- developed a
Employee involvement- every person
methodology to improve quality and
is an organization from entry-level to
reduce costs, known as the “Taguchi
management has a responsibility for
Methods.”
quality or products and services.
Employees can be only invested in if the ~D-efine
impower something that depends to
~M-easure
management.
~A-nalyze
Centered Process- a TQM system fait
without clear focus on processes and ~I-mprove
process lead
~C-ontrol
Integrated System- an organization
Decision-making based on facts-
should be integrated system that allow
business performance can only be
for effect total quality management be
assessed using the available facts such
spoke system or one based on quality
as sales data, revenue figures, and
standard such as ISO 9001.
customer retention rate. The opinions of
~improvement customer, employee, and supplier
should never be used to inform decision.
Types of standards

~ Quality Management system

~ Importation security management

system

~ occupational health and safety

management system
~ food safety management system

~ environmental management system

Strategic and systematic approach-

critical to quality management is extence
of strategic plan that outlines how an
organization intense to achieve it
mission and business goals. It goes
without saying that quality should be
core component of such a plan.

~ purpose of strategic plan

~ to improvement of organization
Continues improvement- applying the
principles of DMAIC and Lean Six
Sagma will instill an organization with a
culture of continuous improvement seek
a way to be more competitive and
deliver high quality products for all
stakeholders.

~ theoretical framework

~ need to search yung tutugma sa

business nyo
the DMAIC model is a roadmap for Six
Sigma, used to improve the quality of
results that company processes
produce.

~ DMAIC means: