Pengertian Housekeeping Supervisor

Housekeeping Supervisor adalah kordinator dan pengawas serta mengecek hasil

pekerjaan dari Room Boy dan bagian -bagian yang lain di housekeeping. Ruang
lingkup pekerjaan atau JobDescription meliputi semua section yang ada dalam
housekeeping departemen, seperti kamar tamu, koridor, pantry section, loby, restaurant,
garden. Housekeeping Supervisor bertanggung
jawab duties and responsibilitiies dalam hal pekerjaan general cleaning.

Tugas - Tugas atau Job description Housekeeping

Supervisor
1. Memberikan Breifing Kepada semua section
2. Mengecek kehadiran seluruh staff yang bertugas pada hari itu.
3. Mengawasi standar kerja semua section serta memberikan training program
4. Mengecek kesiapan kamar yang sudah dibersihakn oleh Room Boy.
5. Memastikan bahwa kamar siap dijual atau dipakai untuk meningkatan pendapatan
6. Bertanggung jawab atas kesiapan dan kebersihan semua area Hotel.
7. Mengarahkan staff housekeeping sesuai job description masing-masing.
8. Mengcek kamar sesuai status kamar.
9. Menjaga dan mengawasi keamanan dan keselamatan kerja staff hotel
10. Memeriksa peralatan kerja semua staff persection.

Tugas Tambahan
 Membina kekompakan kerja yang harmonis dan menjalin kerjasama yang baik dengan
department lainnya.
 Melakukan penilaian penampilan kerja bawahan langsung.
 Menciptakan dan membina suasana kerja yang sehat.
 Melaksanakan semua perintah atasan.
 Menyelenggarakan briefing dan meeting.

Standar Kerja Supervisor Housekeeping.

1. Membaca dan mengisi log book untuk informasi kepada seluruh staff Housekeeping.
2. Memberi arahan kepada staff Housekeeping atau interview question and answers
3. Cekatan dalam mempersiapkan kamar.
4. Mengecek kamar dengan teliti.
5. Memastikan semua peralatan dan perlengkapan berfungsi dengan baik.
6. Memastikan semua area dalam keadaan bersih dan rapih.
7. Berpenampilan menarik.
8. Selalu membawah catatan kecil dalam saku selaku karyawan Hotel yang
memiliki salary dan jobs yang lumayan besar.
9. Selalu melaporkan posisi ke office Housekeeping.
10. Menyapa dan memberi salam kepada setiap orang yang dijumpai di area Hotel.

Housekeeping
Supervisor Job Description
A Housekeeping Supervisor in the Hospitality industry is responsible
for managing the housekeeping staff and ensuring that guest
rooms and common areas are clean and welcoming. This is an
important role, as cleanliness is a major factor in guest satisfaction
and can impact the hotel's reputation.

The Housekeeping Supervisor job description includes overseeing

daily housekeeping activities, assigning tasks to staff, and inspecting
rooms and common areas to ensure they meet established
standards. They also manage inventory and ensure that all supplies
and equipment are available for the housekeeping staff.

In addition to managing the team, Housekeeping Supervisors may

also train and evaluate new staff, create schedules, and assist with
budget forecasting. They must be detail-oriented and organized,
with excellent communication and leadership skills.

Overall, the Housekeeping Supervisor job description requires

someone who is passionate about hospitality and dedicated to
providing guests with a clean and comfortable stay.
Job Duties and Responsibilities
• Supervise and train housekeeping staff
• Create a cleaning schedule and ensure all areas are cleaned properly
• Responsible for inventory control and ordering of supplies
• Communicate with management and guests to ensure satisfaction
• Conduct inspections of rooms and common areas to ensure cleanliness
• Delegate tasks and ensure all areas are cleaned in a timely manner
• Follow safety procedures and maintain equipment
• Maintain records and reports such as attendance and timekeeping
• Resolve customer complaints and concerns in a timely manner
• Monitor and maintain departmental budgets and expenses

Experience and Education

Requirements
To become a Housekeeping Supervisor in the Hospitality industry, you typically need
a combination of education and experience. A high school diploma or GED is usually
required, although some employers prefer a degree in Hospitality or a related field.
Additionally, you need experience working as a housekeeper, and may be required to
have supervisory experience as well. Knowledge of proper cleaning techniques and
equipment is important, as is the ability to manage a team and maintain a positive
attitude. Good communication and customer service skills are also valuable. Overall,
a Housekeeping Supervisor should have a strong work ethic and a commitment to
delivering high-quality service to guests.

Duties Of A Housekeeping Supervisor

The duties of a housekeeping supervisor include developing
strategies to improve an assigned space and overseeing the
housekeeping staff's productivity. Here are some of the main duties
of a housekeeping supervisor:
1. Assign housekeeping tasks

A housekeeping supervisor takes on various roles to effectively

manage the entire housekeeping department. They assign cleaning
and maintenance tasks and ensure that the team efficiently
completes any delegated duties. As a housekeeping supervisor, you
could also provide team members with specific instructions or
suggestions to accommodate customer requests.

2. Create staffing schedules

Another responsibility of a housekeeping supervisor is to create

daily schedules for the staff. Completing a schedule and assigning
tasks in advance enables effective communication and efficient
operation by clearly coordinating the department's work activities.
An effective scheduling process allows you to enforce rules and
regulations about breaks, lunches and attendance.

3. Provide orientation and training

Orientations and training introduce the employees of an

organisation to the organisation's policies and standard regulations
and specific procedures. This may include cleaning and
maintenance methods, organisational layout and guidelines for
using supplies and equipment. As a housekeeping supervisor, you
can provide your team with adequate training to ensure that the
department's maintenance processes comply with the
establishment's standards.

4. Offer high-quality customer service

A housekeeping supervisor guarantees a high standard of customer

service for an organisation to maintain customers' credibility by
providing a consistent and satisfactory experience. You can
address customer complaints, conduct employee investigations and
take corrective actions. As a housekeeping supervisor, you are
responsible for communicating customer feedback to staff members
and suggesting improvements.

5. Manage the inventory and order supplies

The housekeeping supervisor is responsible for checking inventory

and supply routinely to maintain adequate stock levels. An essential
part of this role is ordering supplies when inventory levels are low
and arranging the maintenance and repair of equipment. It is crucial
that staff members have easy access to any necessary supplies and
equipment to complete their tasks.

6. Issue supplies and equipment to staff

A housekeeping supervisor provides every team member with the

supplies and equipment they require. You are also responsible for
keeping track of what every staff member uses to help locate
missing items. If a team member works with a piece of hazardous
equipment or a dangerous supply item, you can ensure that they
follow the necessary safety precautions.

7. Hire new staff and recommend transfers, promotions and

dismissals

A housekeeping supervisor is responsible for screening job

applicants and hiring new employees for the housekeeping
department. As a supervisor, you analyse each team member's
performance and use those evaluations for promotion decisions.
You can also use the documentation from these evaluations to
transfer a team member if better opportunities arise in other
departments or locations or dismiss an employee for sub-par
performance or failure to comply with policies, rules or regulations.

8. Perform cleaning duties when there is a staff shortage

A housekeeping supervisor works alongside the staff members of

the housekeeping department. If the department does not have
enough available team members or there is an urgent matter
needing attention, it is your responsibility to help the team perform
cleaning and maintenance tasks. You can also assume additional
responsibilities and ensure the timely completion of tasks such as
sweeping, vacuuming, restocking inventories and guest room
amenities.

9. Prepare reports

A housekeeping supervisor is responsible for recording and tracking

work assignments, personal requests and time cards and preparing
detailed reports for analysis. You could also be responsible for
tracking room occupancies, departmental expenses and employee
payrolls and preparing reports for presentation to management
teams. Regularly creating and reviewing reports helps you identify
and resolve minor problems before they become serious.

10. Establish standards and procedures for work

It is essential for a housekeeping supervisor to know the specific

protocols, standards and procedures for an establishment. You can
use that knowledge to properly train members about guidelines for
important issues such as personal protective gear inspection or
chemical standards, physical cleaning or terminal cleaning. This
ensures your team's compliance, efficiency, discipline and
consistency in the performance of tasks.

11. Attend staff meetings to discuss policies

The housekeeping supervisor represents their department in

organisational meetings. They are responsible for arranging and
attending staff meetings to explain and discuss the company's
updated policies. Regular staff meetings can ensure that team
members are aware of important information and procedure
changes.

12. Examine and determine the need for repair and replacement

A housekeeping supervisor is responsible for examining the

premises, equipment and supplies. If there are any necessary
repairs to the furniture or fittings, you can report them to
management and initiate the repair process. If any equipment or
supplies are not functioning properly, you can arrange for repairs or
replacement.

13. Ensure compliance with safety and sanitation policies

Sanitation and safety protocols are crucial in housekeeping to

safeguard staff and customers' well-being. They increase safety by
reducing the likelihood of illnesses, hazards and injuries. You are
responsible for ensuring every team member is aware of and
complies with any safety and sanitation policies.

14. Recommend service improvements to the management

A housekeeping supervisor analyses and evaluates records and

forecasts departmental requirements. You can also collect
customer feedback to report any findings to the management team.
This enables the organisation to find areas of opportunity for
improvement continuously.

15. Give clear instructions

Effective communication is an important trait for a housekeeping

supervisor. Interacting with customers, training new employees,
educating team members and reporting to management all require
exceptional communication skills. It is essential that the
housekeeping team feels comfortable approaching you to discuss
concerns or request assistance. Since you are responsible for
training and monitoring an entire department, it is important to
possess practical verbal and written communication skills.