INSTALLATION and

OPERATING MANUAL

Quantum Series Heater

Models: QM050RF / QM070RF / QM100RF
QM125RF / QM150RF
300002974-2 ISSUE: 2 Series: G.9
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 IMPORTANT
THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR
FUTURE REFERENCE. Note also the information presented on the appliance

Warnings in this document are identified by a warning triangle against a

grey background.
Keywords at the start of a warning indicate the type and seriousness of
the ensuing risk if measures to prevent the risk are not taken.

The following keywords are defined and can be used in this document:

○ DANGER indicates a hazardous situation which, if not avoided, will result in

death or serious injury.
○ WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
○ CAUTION indicates a hazardous situation which, if not avoided, could result in
minor to moderate injury.
○ NOTICE is used to address practices not related to personal injury.
CAUTION
FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY AND/OR
DAMAGE AND MAY INVALIDATE YOUR GUARANTEE

IMPORTANT SAFETY ADVICE

When using electrical heaters, basic precautions should always be followed to reduce
the risk of fire, electrical shock, and injury to persons, including the following:
IMPORTANT – The wall bracket supplied with the heater must be used.
IMPORTANT – All packaging should be disposed of in an appropriate manner.

OVERHEATING WARNING
WARNING - In order to avoid overheating, do not cover or obstruct the heater. Do
not place material or garments on the heater, or obstruct the air circulation around the
heater, for instance by curtains or furniture, as this could cause overheating and a fire
risk. NEVER cover or obstruct in any way the heat outlet slots at the top of the heater
or the air outlet slots in the base of the heater.

WARNING - THE SURFACES ON THIS HEATER CAN BE HOT.

The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of fire
that exists if the heater is accidentally covered.

CAUTION - Some parts of this product can become very hot and cause burns.
Particular attention has to be given where children and vulnerable people are present.
For your safety this heater is fitted with a thermal cut-out. In the event that the product
overheats for some reason, the cut-out prevents excessive temperatures on the product
by cutting the power to the heater. Once the heater has cooled down, it will reset
automatically, it will continue to cycle on and off automatically until the reason for
overheating is removed.
The display screen may flash red to indicate the product has overheated. To reset the
display, remove the obstruction and hold Enter for 10 seconds.

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 SUITABLE APPLICATIONS
WARNING - This heater is suitable for normal dwelling purposes and should not be
used in any other type of environment. This product should only be used in the country
where it was purchased from by a recognised commercial retailer. Do not use outdoors.

SERVICING AND REPAIRS

WARNING - Servicing and product repairs should only be undertaken by the
manufacturers approved service agent or a similarly trained or qualified person, using
only exact manufacturer approved spare parts.
PLEASE NOTE: Household dust, lit cigarettes, candles and oil burners, combined with
the convection effect of electric heaters can cause significant soot deposits to build
up on the surface directly above and to the sides of the heater. This is not a fault of the
heater. Extensive burning of candles or smoking in the operating environment of this
product can produce heavy discolouration within a few months of use.

OPERATING WARNINGS

IMPORTANT: Remember to observe all safety warnings and precautions when

operating the heater on the automatic or timer modes, either attended or unattended
since a fire risk exists when the heater is accidentally covered, obstructed or displaced.
CAUTION: Do not use if either of the heater’s mains power leads become damaged. If
the supply cord is damaged it must be replaced by the installer or an approved Dimplex
service partner.
Do not sit or stand on the heater.
Ensure minimum clearances between the heater and other objects/surfaces are maintained.

ELECTRICAL INSTALLATION
WARNING - Minimum clearances and IP zone requirements must be adhered to in
accordance with the current wiring regulations.
Mains cables are not provided with this heater.
WARNING - The electrical installation of this heater must be carried out by a suitably
qualified or trained electrician, and be in strict accordance with current wiring regulations.
The peak supply must be connected via a switched fused spur with a fuse rated suitably
for the appliances flex, the off-peak supply, via a 20A double pole isolated switch.
In both instances a plug and socket arrangement MUST NOT be utilised. The contact
separation to be a minimum of 3mm.
If the product is installed as a single supply (see page 8, 27 and 37 for more details), a
20A DP switch must be used as the supply is covering peak and off peak loads.
Failure to follow these instructions will mean that the manufacturer’s instructions have
not been adhered to. THERE ARE NO EXCEPTIONS.
• This heater must be earthed
• Not suitable for connection via a plug top
• Do not locate the heater immediately above, below or in front of a fixed electrical point
i.e. socket outlet.
This appliance is intended for installation to a single phase supply only and is not suitable
for connection to 3 phase supplies.

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ELECTRICAL INSTALLATION continued
The heater is not fitted with a mains cable, this should be fitted by the installer. Cable
type (minimum size) H05VV-F 1.5mm2 three core for peak and 2.5mm2 three core for
off-peak for connection to the fixed wiring of the premises through suitable isolation
devices positioned adjacent to the heater. The supply circuits to the heater must
incorporate a double pole isolating switch having a contact separation of at least 3mm.
In installation the supply cord must be cut to the appropriate length for the electrical
connection point. Excess cable should not be inserted or stored behind the heater.
If, during reassembly of the heater, a part of the thermal insulation shows damage or
deterioration, it should be replaced by an identical part.

WARNING: All electrical connections to the terminal block must be secure to prevent
risk of ignition. Tighten to Minimum torque of 2Nm and Maximum torque of 2.2Nm.

CHILD SAFETY
WARNING - Fixing kit screws are a potential choking hazard.
WARNING - This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning use of
appliance by a person responsible for their safety.

This appliance can be used by children from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance.

Children shall not play with the appliance.

Cleaning and user maintenance shall not be made by children without supervision.

Children of less than 3 years should be kept away unless continuously supervised.

Children aged from 3 years and less than 8 years shall only switch on/off the appliance
provided that it has been placed or installed in its intended normal operating position
and they have been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved.

Children aged from 3 years and less than 8 years shall not regulate and clean the
appliance or perform user maintenance.

WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN

WARNING - Packaging should be disposed of responsibly as the EPS used could

be a potential choking hazard for children.

i
This document is customer property and is to remain with this unit.
These instructions do not cover all the different variations of systems nor
does it provide for every possible contingency to be met in connection
with installation.
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 WARNING: EARTHING
This appliance must be earthed in accordance with the manufacturers
recommendations and in accordance with IEE regulations for electrical
equipment.
Failure to adequately earth the appliance can result in electrical shock causing
severe personal injury or death.

WARNING: HAZARDOUS VOLTAGE

Disconnect all power to unit before installing or servicing.
Hazardous voltage can cause severe personal injury or death.

WARNING: ACCESS TO LIVE PARTS

If the supply cables to the appliance are damaged in anyway, they must be
immediately replaced by a competent person in order to avoid electrocution
which could cause severe personal injury or death.

WARNING
The appliance must be securely fixed to the wall. The installed appliance
could weigh up to 165kg and if it falls off the wall it could cause severe
personal injury or death. It is the responsibility of the installer to ensure that
the appropriate wall fixing is used and that the floor is capable or bearing the
full weight.

WARNING
To avoid a fire hazard the cardboard insert within the heater core must
be removed before the heater is switched on. Also ensure all polystyrene
packaging is removed before the heater is operated. Leaving combustible
packaging in the appliance could lead to fire and cause severe personal injury,
death and damage to property.

CAUTION
The appliance is very heavy (up to 50kg) and care should be taken when
handling during installation to reduce risk of muscular or skeletal injuries.

CAUTION
The appliance should not be repeatedly switched on/off by an external room
thermostat as this could lead to failures of the electronic controller and may
invalidate the guarantee – further clarification SHOULD BE SOUGHT FROM
https://www.dimplex.co.uk/support.

CAUTION
During the first 48 hours of operation rooms must be well ventilated as the
heater will produce a smell. Young children, caged birds, or persons with
respiratory complaints must not remain in close proximity to the appliance
during the first 48 hours or operation.

i
It is important that the appliance bricks are dry and free from mould growth.
Wet or mouldy bricks can lead to an unpleasant odour and or steam being
generated by the appliance which could potentially be a hazard and could
damage the appliance.
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 Energy Related Product Directive
This product meets the Ecodesign requirements for an electric storage local space heater. Commission
Regulation (EU) 2015/1188.

Model Identifier(s): QM050RF QM070RF QM100RF QM125RF QM150RF

Heat Output
Nominal heat output Pnom 0.50kW 0.75kW 1.00kW 1.25kW 1.50kW
Minimum heat output (indicative) Pmin 0.00 0.00 0.00 0.00 0.00
Maximum heat output Pmax,c 0.90kW 1.20kW 1.50kW 1.70kW 2.00kW
Auxiliary electricity consumption
At nominal heat output elmax 0.00 0.00 0.00 0.00 0.00
At minimum heat output elmin 0.00 0.00 0.00 0.00 0.00
In standby mode elSB 0.000 0.000 0.000 0.000 0.000

Type of Heat input, for electronic storage local space heaters only
Electronic heat charge control with room
Yes
temperature feedback
Fan assisted heat output Yes
Type of heat output / room temperature control
Electronic room temperature control plus week
Yes
timer

Contact details
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Tel: 0344 879 3588
This product meets the Ecodesign requirements for an electric storage local space heater. Commission
Regulation (EU) 2015/1188.

Technical Details
Model Identifier(s): QM050RF QM070RF QM100RF QM125RF QM150RF

Input rating +5% / -10% 936/1020W 1435/1560W 2042/2220W 2540/2760W 3024/3300W

Boost Output 230/240V~ 312/340W 478/520W 681/740W 847/920W 1008/1100W

Rated Charge Period: 7.7 - 7 Hours 7.7 - 7 Hours 7.7 - 7 Hours 7.7 - 7 Hours 7.7 - 7 Hours

Max Storage Capacity 7.2kWh 10.9kWh 15.4kWh 19.3kWh 23.1kWh

Fan Wattage 11W 11W 11W 11W 11W

UI Wattage 0.5W 0.5W 0.5W 0.5W 0.5W

Sound Level dB 27 29 32 30 31
(measured in test chamber)

Energy Cell Packs Required (047243) 4 6 8 10 12

Height (mm) 730 730 730 730 730

Width (mm) 580 703 865 1069 1069

Depth (mm) 185 185 185 185 185

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 All Models

Digitally controlled, Electronic Thermostat accurate to (±0.2°C).

Timer modes:
Controls 7 Day Programmable User Timer, Out All Day, Home All Day
Continuous heat modes:
Frost Protect
Additional Modes:
Away, Boost, Setback

• Graphical display with RGB backlight

• Tactile buttons with audio feedback
• User replaceable battery (Coin-Type)
• Open window detection, Adaptive Start, Advance Time Period
• Wide SP range (7-30°C)
Controller UI
• Automatic Charge Control
• History / Reporting Screens
• Boost Mode, User Adjustable
• Heat Demand % Adjustment
• Child Lock & Heater Lock (PIN-based)

Electronic overheat protection.

Safety Additional electromechanical overheat protection.
LVD and EMC compliance.

IP Rating IPX4

Battery 3.3V coin cell battery to backup real time clock. Battery life > 5 years.

Supply 1/N/1/N/PE ~230-240V (Peak + Off Peak) 230-240V / 50Hz Class II

Traffic White (RAL 9016),

Colour / Finish
Grille RAL7035

Storage Core High-density bonded magnetite energy cells

Approvals UKCA, CE & BEAB

Guarantee 2 Years. 10 Years extended available with registration.

Country of Origin United Kingdom

Glen Dimplex Heating & Ventilation

Manufacturer
(Glen Dimplex UK Ltd)

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 Operating Instructions

Product Clearances

WARNING: 250 mm

DO NOT PLACE OBJECTS 150

mm

WITHIN 300mm OF THE

150
mm
FRONT OF THE HEATER
AND 150mm EITHER SIDE
300 mm

Single Supply
It is important to be aware of how your Quantum storage heater has been installed electrically. If you Quantum has
only one electrical connection, it must be carefully configured to work with your off-peak electricity tariff.
Available fixed charge times must be manually programmed into the heater to tell it when to charge; no external
timers or contactors are needed. Up-to 4 digital charge times can be set.
If charge times are not programmed into the heater, the default times will be used which are set-up by default to
support dual-supply installations: 00:00 – 00:00 or 24h charge window.

A 24h charge window in a single supply installation will cause the heater to charge continuously,
including times when off-peak electricity is not available, resulting in larger bills.

NOTE:
If electricity tariff charge times have changed, the digital charge times in the heaters settings must be
checked to ensure they match.

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 First Time Power-On
A setup wizard will display when the product is powered on for the
IMPORTANT
first time. This will set the following:
During initial heat-up, some odour may be
• Time, Date, Daylight Savings Time emitted due to the newness of materials
• Sound On/Off used in manufacture. This is normal and
will disappear after a short period of use, It
For information on using the Heaters controls, refer to page 10. The is however advisable to keep the room well
Heater will then take the User to the Home Screen with the ‘Out All ventilated
Day’ Timer Mode active.

This product is Dimplex Control capable * **.

Control and monitor your heating and hot water with Dimplex Control. Group heaters into zones to easily control and
track their energy usage. Any time. Anywhere.
Search for Dimplex Control on your device’s app store.

*Requires additional hardware. Sold separately. Visit Dimplex.co.uk for more information.
**A Dimplex Hub is required for this product to connect to Dimplex Control. For instruction on setting up Dimplex Hub,
please refer to the manual. Manuals can be downloaded at Dimplex.co.uk.

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 Operation

WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY AND/OR DAMAGE

The controls are located on the top of the heater consisting of a display screen and three buttons and a Dial.

1 6 4

1 Display Screen

2 ‘Menu’ Button
Out A l l D ay ADVANCE

3 ‘Back’ Button
MENU
4 ‘Selector Dial’

5 ‘Enter’ Button
Heating ON
BACK

6 ‘Advance’ Button

7 Heating Status

7 3 2 5

The heater is fitted with an adjustable thermostat enabling the room temperature to be controlled. The minimum room
temperature is 7°C. The maximum temperature is set to 30°C by default. A temperature of 21°C is a common comfortable
room temperature.

NOTE: NOTE:
Your heater may produce some noise during operation. This noise Should the heater fail to
is caused by the low noise fan and expansion and contraction of operate, this may be due to
the metalwork as it changes temperature, and is normal for this the room temperature being
type of product. Whilst the noise produced is usually very quiet, higher than the thermostat
certain environmental factors can make it more noticeable, such setting.
as hard flooring or minimal furnishings.

The heater controls can be easily adjusted by using the Dial and buttons on the User Interface.
User Timer
1. The Home Screen shows the options available at each stage of adjustment. Here the current
target room temperature is displayed along with the mode of operation. Any use of the
Advance function will be displayed here, and pressing the Dial will show the functions
which are enabled.
21°C
The currently active mode of operation is displayed at the top of the screen e.g. ‘Out All Heating ON
Day’ timer.
When the heater is in a timer profile and trying to achieve or maintain a room temperature, ‘Heating On’ will be
displayed, otherwise, ‘Heating Off ’ will be displayed. The words ‘Heating On / Off ’ will not be displayed in a manual
mode of operation
When the controller buttons have not been pressed for a long period of time, the display will ‘sleep’ and the text
will disappear. The heater is still on and active in whatever Mode it was set to.
2. Menu - Displays the Main Menu;
- Boost – Activate Boost Mode
- Modes - Set the mode of operation.
- Settings – Time/Date, Temperature units etc.
3. Back returns to the previous screen.
4. Rotate the Dial to navigate through the menus and adjust the required room temperature on the main screen.
The screen colour changes based on the temperature selected, showing deep blue through to bright red.
5. Press the Dial to enter sub menus and to confirm actions.
6. The Advance button is only used when a Timer Mode is active, it allows the timer schedule to be changed
temporarily by forcing a ‘Heating On’ period to begin or end early.
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 Settings
To navigate to the Settings Menu, from the Home Screen:
Main Menu Settings
Boost Heater Lock
Press the Menu button to access the Main Menu. Rotate the Dial to Boost
Setback
highlight ‘Settings’, then press the Dial. Each of the following headings Modes
Date / Time
relate to an item in the Settings Menu. Settings Sound
Comms Adaptive

Heater Lock - see page 34.

Boost Settings

Default Boost Target Temperature

This is the default Boost Target Temperature that is used when ‘Boost Mode’ is activated.
Max Boost Duration
This is the maximum length of time that the user is able to activate ‘Boost’ for. Shown in minutes (when under
an hour) or hours (if over an hour) in the following increments: 30 mins, 1 hour, 2 hours, 3 hours, 4 hours.
The value chosen will be the max allowed when boost is activated. This is required for the Boost Duration Lock
to function.

Setback Settings
Setback is a function that only modifies Timer Mode operation. When Setback is enabled it overrides any ‘Heating Off ’
period to maintain a constant temperature.
This can be used to prevent the room temperature from falling below a minimum value while there is no demand for
heat (‘Heating Off ’).
The value of this temperature is restricted to a value between 8 and 19 °C. This is because Setback should not be treated
as a regular ‘Heating On’ period.
Date & Time Settings
This allows the Time, Date and Daylight Savings Time settings to be modified.
Sound Settings
Audio feedback when the user presses a button can be enabled or disabled here.
‘Comms’ (Communications) Settings
This allows Wireless Connectivity features to be enabled or disabled. Entering this menu item will display a list of
available communications methods to that heater.

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Adaptive Settings
Open Window Detection

This is a global setting that can interrupt any active mode. Activating this setting enables Open Window

Detection to switch the Heater to a ‘Heating Off ’ state if it detects an open window in the room it’s operating

in.

Adaptive Start

Adaptive Start is predictive function that only modifies Timer Mode operation. This function models the

heating characteristics of the room and uses that information to pre-heat the room for only the time required

to achieve the Target Temperature by the start of the ‘Heating On’ period.

For example, with Adaptive Start off, the ‘Heating On’ time is the time that the Heater will begin to try and

achieve the Target Temperature. With Adaptive Start On, the Heater will begin to heat the room before the

User-defined Heating On time so that the Target Temperature is achieved when the User defined the ‘Heating

On’ start time.

NOTE: Adaptive Start

This is a continuously learning function and will be affected daily by changes in the
heater’s environment. The heater will take into account the starting temperature of
the room so pre-heating should remain accurate.

It is important that if multiple heaters are installed in one room that all heaters have
the Adaptive Start (AS) function enabled. If this is not the case, heaters with AS
enabled will pre-heat the room to the desired target temperature before the heaters
with AS disabled attempt to output heat.

It is likely that if two heaters are required in one room, that the output from one
heater may not be sufficient to heat the room alone. This may cause the pre-heat
time calculation to extend to a large degree if the heaters do not all have AS enabled.
This may lead to heat at unwanted times and excessive wear to some heaters.

A two-hour limit is enforced on the calculation, however, if all heaters have AS

enabled and pre-heating takes over one-hour, extreme environmental factors may
be affecting the calculation or the heaters may be under sized for the room. Please
contact us for support if your pre-heat time seems excessive.

NOTE: Open Window Detection

In environments where the product may read sudden decreases in temperature,
this feature may activate in error. This can occur in drafty or poorly insulated
environments as well as if the heater is undersized for the room. This feature should
be disabled using the instructions above if activating for reasons other than the
intended purpose. If you think that your environment is not as described here and
this feature is activating, please contact our customer care team with the details on
the rear page of this document.

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 Timer Modes
Timer Modes offer the most efficient mode of operation for a predictable heat demand. Additional functions such as
Advance and Boost allow the User to make temporary adjustments to timer schedules for a more flexible operation.
Each timer is broken down into 4 definable ‘Heating On’ time periods and temperatures per day, for each day of the
week. Each day consists of a 24-Hour period, starting and finishing at midnight.
When the heater is in a timer profile and trying to achieve or maintain a room temperature, ‘Heating On’ will be displayed.
Otherwise, ‘Heating Off ’ will be displayed.
It is possible to change the Target Temperature of a ‘Heating On’ period when that period is active. This will temporarily
adjust the Target Temperature for just that instance and will not permanently modify the settings for the timer in use.

User Timer ADVANCE

21°C MENU

BACK
Heating ON

NOTE:
If Adaptive Start is enabled, the heater will maintain the room at the required temperature for the duration
of the heating period. To achieve this, the heater will begin heating the room before the start of the
heating period to ensure the room is at the required temperature when the period starts.
If Adaptive Start (AS) is disabled, the heater will not operate until the beginning of the heating period.
This should be taken into consideration when setting the heating periods.
See page 12 for instruction on enabling/disabling Adaptive Start.

Available Timer Modes

To choose a timer mode, press Menu from the home screen. Rotate the Dial to highlight ‘Modes’, then press Dial to
select. ‘Timer Mode’ should be highlighted, press the Dial to select.

Manual ADVANCE Main Menu ADVANCE Modes ADVANCE

Boost
°
21 C MENU
Mode
MENU Timer Mode

Frost Protect
MENU

BACK Settings BACK BACK

A list of Timer Modes will be shown. Their default settings are shown in the table below.

Period 1 Period 2 Period 3 Period 4

User Timer 06:30 – 09:30 21 °C 11:00 – 13:00 21 °C 15:00 – 17:00 21 °C 18:00 – 22:00 21 °C

Home All Day 08:00 – 21:00 21 °C 00:00 – 00:00 00:00 – 00:00 00:00 – 00:00

Out All Day 07:00 - 8:30 21 °C 17:30 - 22:00 21 °C 00:00 - 00:00 00:00 - 00:00

Away Mode does not operate in the same way as the other Timers.
Away Mode
See section ‘Away Mode’ on page 15

- 13 -
 Highlight and select one of the available Timer Modes rotating and pressing the Dial.

Timer Mode ADVANCE Home All Day ADVANCE

User Timer Select

Home All Day MENU MENU

Modify
Out All Day
Away Preview
BACK BACK

For User Timer, Home All Day and Out All Day, three choices will be available:

Select - This option will activate the timer

Modify - This option allows the timer’s ‘Heating On’ times and Target Temperatures to be modified
Preview - This option displays the timer’s configuration. This is handy to quickly check the timer without being
able to change any values

NOTE:
Modifying a Timer Mode Once modified a Timer Mode must be
selected if you want to begin using it.

Each timer is broken down into 4 definable ‘Heating On’ periods and temperatures per day.
When Modify is chosen, ‘Heating On’ period 1 of 4 for the current day is displayed. The current day will be
highlighted. Rotate dial to highlight ‘Modify’, press dial to select. The current day will be highlighted.

User Timer ADVANCE Tuesday ADVANCE Tuesday ADVANCE Tuesday ADVANCE

User Timer Period 1of4 Period 1of4 Period 1of4

MENU ON: 07:30 MENU On: 07:30 MENU ON: 07:30 MENU
Modify
OFF: 09:30 OFF: 09:30 OFF: 09:30

Preview BACK 21 °C BACK 21 °C BACK 21 °C BACK

Select and change each option by rotating and pressing the dial.

Copy & Paste

To save time when modifying a Timer Mode, the Advance button can be used to copy and paste settings. Individual
heating periods from one day or every heating period from a day can be copied to another day.
Hold ENTER for 2
Hold ADVANCE for Select day to add
Highlight Period seconds to paste timer
2 seconds time period

Tuesday Tuesday Wednesday Wednesday

Copy time period Period 1of4 Timer Copied Period 1of4 Period 1 Pasted
to other days ON: 07:30 ON: 07:30 ON: 07:30 ON: 07:30

OFF: 09:30 OFF: 09:30 OFF: 12:30 OFF: 09:30

21 °C 21 °C 24 °C 21 °C

Hold ENTER for 2

Hold ADVANCE for
Highlight Day Select day to apply seconds to paste timer
2 seconds

Tuesday Day Copied Wednesday Day Pasted

Period 1of4 Period 1of4 Period 1of4 Period 1of4
Copy whole day
ON: 07:30 ON: 07:30 ON: 09:30 ON: 07:30
OFF: 12:30 OFF: 12:30 OFF: 12:30 OFF: 09:30
21 °C 21 °C 24 °C 21 °C

- 14 -
 The ‘Advance’ Function
The Advance button is only used when a Timer Mode is active and allows the timer schedule to be changed temporarily.
This button allows a ‘Heating On’ period to begin or end early.
This is useful if you are at home when you had not planned to be, or need to leave when you had planned to have the
heating on.
If the heater displays ‘Heating Off ’ and heat is required, press the Advance button. If the heater is in ‘Heating On’ and
heat is not required, press the Advance button and the heater will stop heating until the beginning of the next ‘Heating
On’ period.

Pre-action State Action Impact

Heating On Heating On period switched to Heating Off until next scheduled

Advance activated
(Timer Mode) ‘Comfort On’ period.
Heating Off Heating Off switched to Heating On until the next scheduled
Advance activated
(Timer Mode) ‘Heating Off ’ period.
Heating On Heating On switches to Heating Off. Appliance in following schedule
Advance Deactivated
(Advance Active) set in the currently active Timer Profile
Heating Off Heating Off Switches to Heating On. Appliance in following schedule
Advance Deactivated
(Advance Active) set in the currently active Timer Profile

Away Mode
Away Mode temporarily overrides the active mode before returning the Heater back to the previously active mode.
This is handy if you are temporarily away at the shops or on holiday and want your heating to resume as normal
operation automatically when you return.
While active, Away Mode can maintain a minimum room temperature. By default, this is set to 7 °C (frost protection
temperature). This can be modified up to a maximum of 18°C when Away Mode is activated. The heater will also
remember the last Away Mode Target Temperature defined while Away Mode is active.
The Away countdown is set in Hours, a Date and a Target Temperature.
The starting Hours and Date show current time and date. Date and Hours are set separately on the heater, making the
feature useful for popping out to the shops or going away on holiday.
• The date set is the return date; therefore, Away Mode will end at 23:59 of the day before. E.g. if a return
date of 02.02.2018 is set, Away Mode will end at 23:59 on 01.02.2018.
• If hours are set, this will extend away mode end from 23:59 on the day before the date set.
If only hours and no date is set, Away Mode will count from either the current time, or if a date is set.

Timer Mode ADVANCE Return ADVANCE Return ADVANCE

Date/Time Date/Time
User Timer
MENU Saturday MENU MENU
Home All Day 31-2-18
Out All Day 07:00
Away BACK 21 °C BACK
Away Set BACK

Away ADVANCE
NOTE:
°
21 C MENU
The Back button can be used to
end the Away Mode countdown
early.
Until BACK
31-02-18
07:00

- 15 -
 Frost Protect

This mode maintains a room temperature of 7°C and should be used to provide protection against frost. The Heater will
remain in this mode indefinitely until the mode is changed by the User.
To select Frost Protect, rotate Dial to highlight ‘Frost Protect’, press Dial to select. Please note, the temperature is not
user definable.

User Timer ADVANCE Main Menu ADVANCE Modes ADVANCE Frost Protect ADVANCE

Boost

21 C °
7°C
Timer Mode
MENU MENU MENU MENU
Modes

BACK Settings Frost Protect BACK BACK

Heating ON BACK Heating OFF

Boost Mode

Boost can be activated at any time, when the product is set to any Timer or Continuous heat mode; even if Advance

is active, this mode will provide a temporary ‘Boost’ of heat. For settings, see Boost settings on page 11.

Boost Mode can be activated from the Home Screen by pressing ‘Menu’ to access the Main Menu, then pressing the

Dial to select ‘Boost’. ‘Boost’ will always be listed as the top item on the list.

Main Menu ADVANCE Main Menu ADVANCE Boost ADVANCE

Boost Boost Temp Boost Temp

MENU 25 °C MENU 25 °C MENU
Modes
Boost Time Boost Time
Settings BACK 0 Mins BACK 30 Mins BACK

Activating Boost will present two selectable options: Boost Temp (Boost Target Temperature) and Boost Time (Boost

Duration Countdown). The default values for these can be set in the Settings Menu.

Rotate and press the Dial to modify these values. Pressing Back will end Boost early, restoring the heater back to its

previously active mode.

• The Boost Temp can be set to any value within the Heater’s Target Temperature Range setting.

• The Boost Time can be increased in the following increments: 30 mins, 1 hour, 2 hours, 3 hours, 4

hours. These increments can be restricted with the Max. Boost Duration Range setting. To modify

this range, see Boost Settings on page 11.

Once the Boost Duration Countdown has reached 0, the Heater will return to the mode that was active before Boost

was activated.

NOTE:
If boost mode is activated and there is not enough stored core energy, peak
rate energy will be used unless disabled in heat source settings.

- 16 -
 Product Locks
Product Locks are methods of locking the heater’s controller to restrict access to functions. This can be activated and
configured via the Settings Menu. When Product Lock is activated, the heater continues to run in whichever mode is
currently active and any/all wireless communications remain active if enabled.

Child Lock
This is the simplest locking method and does not utilise a PIN code. It is toggled on/off on the heater’s controller by
pressing and holding the Back button and the Dial for three seconds.
While Child Lock is active, the heater will continue to operate in whatever mode, with whatever settings it had before
the lock was activated.
There are no exception rules with this lock, and the user can only choose to unlock the heater if they wish to change
the temperature, modes or settings.

Heater Lock (PIN Lock)

Heater Lock is the most customisable and secure lock on the heater. This allows the heater to be configured in any way,
then locked into those settings and modes.
When PIN Lock is activated, pressing the Menu button will show one item* that can be selected - ‘Unlock’. Selecting
‘Unlock’ prompts the User to complete the applicable Unlock action:

Menu PIN Lock Manual *Unless Boost Mode has been

enabled during UI Lock
123-
Unlock
Enter 4 Digit
PIN
PIN Unlocked

PIN Lock Exceptions

It is possible to allow the ‘Advance’ and ‘Boost’ functions to be enabled/disabled when PIN Lock is active.
There are up to 4 exceptions. These exceptions include:

- Advance
• Ability to activate using the ‘Advance Button’

- Boost
• Ability to activate using the ‘hotkey’ listed in the Main Menu
• Ability to modify the Boost Temperature
• Ability to modify the Boost Duration

‘Advance Function’ Operation during PIN Lock

If Advance has been enabled during PIN Lock, the Advance button will remain active when PIN Lock is active. This will
function in the same way it would if the controls were not locked: only if the Heater is Locked into a Timer Mode.

• If Advance is enabled during UI lock, the Advance button will function as normal while the Heater is set to a Timer Mode.

• If Advance is Disabled during UI lock, the Advance button will not function.

‘Boost Function’ Operation during PIN Lock

If enabled, Boost will function in the same way as it does when PIN Lock is not active unless modification of Boost
Temperature and Boost Duration have been disabled.

Boost Temperature and Boost Duration will be set to the default values when ‘Boost’ is activated. If either of these values
have been disabled during Product lock, when the user tries to modify them the heater’s display will show the message
‘Disabled’ and only the default value can be used. The default values can be changed outside of PIN Lock.

- 17 -
 Error Codes

Error codes are to be defined as a list. Each error code must be defined as a perimeter that Central Control can read.

Fault Code Description

20

20

21
Component thermistor hardware fault
22

23

24

30

32
Component overheat
33

34

40 Internal serial comms error

41 Heating element fault

50 Open window detected

52 Heat output disabled

53 Time loss error

55 Unknown error

60 Wireless communication module error

61 Hub connection error

- 18 -
- 19 -
 Installation Instructions
Please scan the QR code to access detailed Quantum Installation Instructions.
Included are a view of the product, how to unpack the unit, install exterior
components, install internal components, securing to the wall, sizing and fitting
instructions, electrical connections and set up.

Fig. 1
Preparation
250 mm

WARNING: 150
mm

DO NOT PLACE OBJECTS 150

mm

WITHIN 300mm OF THE

FRONT OF THE HEATER 300 mm

AND 150mm EITHER SIDE

‘W’ Models W (mm)

QM050RF 580
QM070RF 703
QM100RF 865
QM125RF 1069
730mm

QM150RF 1069
150mm 150mm

All Models Foot Height

QMRF Feet 60mm
If required, there is an option to purchase a
Tall Foot Accessory which is 140mm high.
Part Number 080479
Please contact your supplier for details.

CAUTION
The appliance is very heavy (up to 50kg) and care should be taken when
handling during installation to reduce risk of muscular or skeletal injuries.

- 20 -
 NOTE:
Read these instructions carefully before proceeding any further with the installation

Fig. 2
CAUTION
Do not use the outer top
panel or the rear heat shield
to lift or carry the heater.

1. Place the heater flat on the ground with arrows

printed on the base of the carton pointing upwards.

Open the carton at the bottom, slide the heater out

of the carton by at least 200mm exposing the feet
and the fixing kit located within the packaging on
Fig. 3
the right hand side. Remove the feet and the fixing
kit. (Fig. 2)

Y X Y X

2. Secure the feet to the heater using all the screws

provided (4 per heater). For models QM050, QM070
and QM100 two locations are possible indicated by X
and Y markings visible on the base of the heater.
Ensure the feet are fixed at the location holes
marked with an ‘X’, (Fig. 3/3B).
However, if this is a replacement heater check the
pitch of the feet and choose the appropriate fixing
positions - either X or Y.

Note - Foot screws are in the fixing kit.

Fig. 3

X YX Y

- 21 -
 The Quantum feet can be fitted in two different
LH Foot RH Foot
Models locations (X and Y). The X and Y are stamped onto
X Y X Y
the base of the heater indicating the 2 locations
050 199 211 114 296 198 212 113 297

070 191 157 166 182 194 155 171 178

100 190 98 166 121 150 111 176 138

125 / 150 189 343 189 343 265 267 265 267

Fig. 3b

X Y X Y

3. Remove the centre EPS piece and stand the heater on its feet before removing the packaging.

Dispose of the packaging in an appropriate way.

WARNING
To avoid a fire hazard the cardboard insert within the heater core
must be removed before the heater is switched on. Also ensure all
polystyrene packaging is removed before the heater is operated.
Leaving combustible packaging in the appliance could lead to fire and
cause severe personal injury, death and damage to property.

- 22 -
 Installing the Heater
IMPORTANT Head of wall fixing screw must be flanged pan head type and have a
diameter no less than 11mm.
No countersunk headed screws to be used for wall fixing.

The heater must be securely fixed to a wall. Screws with suitable wall fixings for solid
walls are provided. If other wall types are encountered it is the installer who must
choose the most suitable fixing.
SUGGESTED FIXINGS
SOLID BRICK/BLOCK: No. 10 size high temperature resistant plastic inserts, 8mm drill
bit. Drill hole 15mm deeper than plastic insert length.
PLASTERBOARD - If possible locate studding and use No. 10 woodscrews directly
into the wood, otherwise M5 rawlplug intersets are suitable.
NOTE:
For other wall types (e.g. timber frame and hollow concrete), seek specialist
advice.
If the floor is carpeted then the carpet should be slit and underlay cut away to allow
the feet to rest firmly on the floor. Carpet gripper must be locally removed so that the
feet may rest in a level position. To maintain stability, it is essential that the heater is
placed on a level surface and care should be taken to avoid irregular surfaces, such as
may result from carpets or tiled surrounds partially protruding under the heater.

WARNING
The appliance must be securely fixed to the wall. The installed appliance
could weigh up to 165kg and if it falls off the wall it could cause severe
personal injury or death. It is the responsibility of the installer to ensure
that the appropriate wall fixing is used and that the floor is capable or
bearing the full weight.

This Heater is rated IPX4

DO NOT UNDER ANY CIRCUMSTANCES ATTEMPT TO MOVE OR REPOSITION

THIS HEATER WITHOUT SEEKING EXPERT ADVICE. THE HEATER SHOULD
NEVER BE FREED FROM THE WALL WITH ENERGY CELLS INSIDE.

WARNING
To avoid the risk of fire keep all combustible materials, such as furniture,
pillows, bedding, papers, clothes and curtains away from the heater –
minimum clearances are shown in Fig. 1.

USE CAUTION WHEN INSTALLING THIS PRODUCT, UNPAINTED METALWORK

CAN HAVE SHARP EDGES.

NOTE:
ANY FIXING DROPPED INTO HEATER MUST BE RETRIEVED AS THEY MAY IMPACT PRODUCT SAFETY
DURING OPERATION
- 23 -
 NOTE:
Read these instructions carefully before proceeding any further with the installation

Fig. 4 Fig. 5

4. Lay the heater on its back before removing the 5. Remove the two screws located towards to bottom
screws which hold the grille panel in position. of either end of the heater, which retain the heater
Set the grille carefully to one side to ensure that it is sides.
not damaged.
Push the left hand and right hand sides towards
the top of the heater to release each side from its
securing points.
Fig. 6

6. Remove the two screws securing the front panel, NOTE:

Retain these screws for reassembly. If misplaced,
located at the upper sides of the heater, and swing the
M4 X 10 Tritap screws must be used
upper edge of the front panel upwards and unhook it
from along the heater base.

- 24 -
 7. Place the heater in its final position and mark the fixing holes through the location holes visible through the back
of the heater.

8. Six fixing positions must be selected for ALL models QM050RF, QM070RF, QM100RF, QM125RF and QM150RF.
Fig. 7.
Common fixing points for all heater sizes are shown.
Mark the positions for the fixing holes towards the bottom of each slot at the two extreme ends of the slots,
this allows the heater to settle once the energy cells have been fitted. Fig. 8.
Move the heater away from the wall, drill the holes and fit the wall fixings best suited to the application.
Secure the heater to the wall using correct quantity of screws required per model, using the appropriate screw
fittings.

NB: Do not fully tighten screws until energy cells are fully loaded to ensure full weight is on feet and not on the
wall fixings.

NOTE:
UNDER NO CIRCUMSTANCES SHOULD ANY SCREWS BE REMOVED WITHOUT FIRST REMOVING ALL
ENERGY CELLS FROM THE HEATER

NOTE:
NEVER FREE THE HEATER FROM THE WALL WITH ENERGY CELLS REMAINING INSIDE THE HEATER
CAVITY.

QM050RF Fig. 7 Fig. 8

x x x
x x x

QM070RF
x x x
x x x

QM100RF
x x x
x x x

QM125RF
x x x
x x x

QM150RF

x x x
x x x

- 25 -
 Electrical Connections

WARNING: Before obtaining access to terminals, all supply circuits must be disconnected.

9. The heater leaves the factory configured to operate with two mains supplies, a 24 hour peak supply and an
off peak switched supply (see Fig 9a). The heater can also be operated with a single main supply (Fig. 9b).

Two Mains Supplies

Dual Supply - Storage / Fan circuit (Fig.9A)

Fan Circuit = PEAK L
Storage Circuit = OFF-PEAK L

Fan Circuit = PEAK N

Storage Circuit = OFF-PEAK N
The brown wire connected to Live
The blue wire connected to Neutral
The earth wire should be connected into the earth terminal block marked E

WARNING: Terminal block Minimum torque of 2Nm and Maximum torque of 2.2Nm

Switched Supply Terminal Block Fig. 9a

   
 


  
 


  
 


 


 

 


 


 
 


  
 

- 26 -
 Single Mains Supply

Single Peak Supply requirements

Offline / Standalone Installation (not Dimplex Control connected)

IMPORTANT - This kind of installation relies on the property having a fixed time
period, off-peak energy tariff with ‘whole home switchover’ whereby all wiring in the
property utilises the off-peak rate when available.
The brown wire connected to Live
The blue wire connected to Neutral

Switched Supply Terminal Block Rewire the link wires as Fig. 9b

shown in image

 

 

 
    
 
 

 
 


 



 


NOTE:
The property energy supplier should be consulted to confirm that the meter and tariff is suitable for
single supply storage heating

Available fixed charge times must be manually programmed into the heater to tell it when to charge; no external
timers or contactors are needed. Up-to 4 digital charge times can be set.
If charge times are not programmed into the heater, the default times will be used which are set-up by default to
support dual-supply installations: 00:00 – 00:00 or 24h charge window.

A 24h charge window in a single supply installation will cause the heater to charge continuously,
including times when off-peak electricity is not available, resulting in larger bills.

- 27 -
 NOTE:
As this installation relies on the accuracy of the heater’s internal clock, it is good practice to check the
clock annually and re-adjust if necessary. All clocks are subject to time drift and some can be up to +/-
3 sec per day
Not all single supply meters adjust for Daylight Savings Time (DST). If DST is enabled on the heater then the
digital charge times will adjust automatically. When installing with a meter that does not adjust for DST, digi-
tal charge times should be set with an hour buffer at the start and end. Most Dimplex storage heaters can fully
charge within 5 hours and the automatic charge calculation may not always take a full charge so on an E7 or E10
tariff this should not cause an issue.

Smart meters may adjust for DST with server times, in which case this would not be necessary.

Online / ‘Connected’ installation (Dimplex Control connected)

Fixed Off-Peak tariffs
This type of installation is the same as the offline installation above, but the heater’s internal clock will be syn-
chronised with the Dimplex Control cloud server; preventing time drift and removing the need to check the
heater’s clock annually.

Variable charge time tariffs

Some energy suppliers offer variable off-peak tariffs that can work specifically with Dimplex Control supported
storage heaters. In this kind of installation, digital charge times do not need to be manually programmed into the
heater, the energy supplier will do this automatically via the Internet and Dimplex Control platform.

NOTE:
If connectivity is lost in this set-up, the heater will automatically change back to the ‘offline’ or ‘non-
variable’ charge times that the energy supplier sent to the heater during setup. The supplier should
recognise that the heater is charging within fixed charging times and charge the appropriate rate. If
there are any discrepancies, the energy supplier should be contacted.

CAUTION
Ensure that the terminal block is not tightened on the cable insulation as
this may lead to local overheating at the connection which may lead to a
hazard.

CAUTION
The terminal block should be tightened to a minimum torque of 2Nm and
a maximum torque of 2.2Nm.

The mains cable should be stripped to a length of 8mm allowing 10mm extra for cutting off/trimming. Twist the
stripped cable slightly and then trim to a length of 8mm, folded over and inserted into the receptacle with no
insulation trapped and likewise no conductors showing, hence why the strip length is critical. The terminal block
screw should tighten down onto the formed loop and not cut through it.

8mm

- 28 -
 10. The mains cable entry and terminal block will be visible in the centre of the cavity at the right hand side. Insert
the mains cables through the cable gland at the bottom of the heater in readiness for connection (Fig. 10).

Only heat resistant ordinary polyvinyl chloride sheathed flexible cord should be used, the following codes
apply;

IEC: 60227 IEC57 or CENELEC: H05V2V2-F

CAUTION
Cable Sizes If the supply cord becomes
Peak mains cable 1.5mm2
Off-peak mains cable 2.5mm2 damaged, it must be replaced
Single Supply mains cable 2.5mm2 by a suitably qualified individual
in order to avoid a hazard.

WARNING: Terminal Block Minimum torque of 2Nm and Maximum torque of 2.2Nm

WARNING: All electrical connections to the terminal block must be secure to prevent risk of ignition.

CAUTION
If the mains connection is to be made from the left side it should be se-
cured to the back of the heater using cable ties.

Fig.
Fig. 10
8

Mains Cable

- 29 -
Fig. 11 Fig. 12

Fig. 13 Fig. 14

- 30 -
 Building the Heater Core
11. Remove the inner front and insulation to gain access to the core of the heater.
Lay the inner front carefully to one side to ensure it is not damaged. (Fig. 11)

CAUTION
The edges of the inner front are sharp and can cause cuts to hands. Ensure
the appropriate PPE is used when handling this panel.

12. Remove the cardboard element support and dispose of. (Fig. 12)

CAUTION
The cardboard packaging is combustible and will go on fire if it is not
removed.
Energy Cells
The energy cells are supplied separately to the heater in packs of three.
The item code is 047243.

Energy Cells should be handled with care due to the weight and risk of personal injury.

Make sure that energy cells are kept dry. Energy cells should not be exposed to moisture and not
installed if this has occurred.

13. The energy cells have several grooves on one surface for locating around the elements. The two slots
through the centre of the energy cell create the air passages within the core.

Angle the element upward to fit the energy cell. Position the first energy cell of the bottom row to the
right, firmly pressed against the side insulation with the element grooves facing upwards and fitting
neatly around the element.

Position the second energy cell in the row against the left-hand insulation. Place the remaining energy cells
between the first and second in the row. (Fig. 14)

DO NOT DISCONNECT THE ELEMENT TERMINALS

In addition ensure the slots for the air passages line up with the holes in the base insulation.

NOTE: 30m
The element tails must extend no further than 30mm into m±
1mm
the right hand chamber

Fit the remaining energy cells to the bottom row, being careful not to damage or dislodge the element.

NOTE:
The bends in the element locate around the grooves in the energy cell to secure the element.

14. Position the second row of energy cells on top of the first but this time the energy cells must be upside down
ensuring the grooves are positioned over the elements. (Fig. 14)

- 31 -
 Fig. 15 Fig. 16

15. The third row of energy cells is positioned in a manner 16. Fit the fourth row of energy cells above the third row in
similar to the first row. Again be careful not to damage the upside position. Again, the first energy cell should
or dislodge the element. (Fig. 15) be positioned firmly against the right-hand insulation,
and the second energy cell should be positioned firmly
against the left-hand insulation. (Fig. 16). Repeat for
the fifth and sixth rows of energy cells built around the
third element to complete the core build.

Fig. 17 Fig. 18

17. Remember the top row of energy cells must be fitted 18. Close the core by refitting the inner front panel
upside down. (Fig. 17) complete with insulation, starting at position and
Check that all the energy cells are secure and evenly working clockwise. (Fig. 18)
located. Ensure the bottom tabs are located inside the chassis and
that the screws are tightly secured down each edge.
Ensure the screws retaining the heater to the wall are fully
tightened, once the energy retention cells are fully loaded.
(Fig. 7, page 25)
IMPORTANT
Double check all mains connections are secure and excess cable is restrained and not in contact with any of the heater
casing.

ON NO ACCOUNT SHOULD ANY SURPLUS CABLE BE PUSHED INSIDE OR BEHIND THE HEATER.
Once installed DO NOT attempt to reposition the heater without first unloading the energy cells.

Reassembly
To replace the bottom grille and front panel, reverse steps Figs. 4, 5 & 6 (page 24) of these instructions under the
section headed Preparation.
Ensure all fixings are secure.
- 32 -
 Advanced Settings
These settings can be used to significantly change the operation of the heater. While useful for very specific requirements,
there is a much higher risk of User error and unintended consequences of changing these settings compared to the top-
level settings menu. It is recommended that these settings are only modified by trained professionals.
To navigate to the Advanced Settings menu, from the home screen:
Press and hold Advance and Menu buttons for 5 seconds.
Each of the following headings relate to an item in the settings menu.

Temp Settings
Temp Units (Temperature Units)
This setting defines which temperature units are displayed on the heater. The default is °C, but °F can be
set. When °F is selected, the heater will convert °C values to °F and round to the nearest number.
Charging Settings
If the output of the storage heater is not able to deliver the required heat demand throughout the day, it is possible
to force the heater to store additional energy. This will manually adjust the charge calculation to store more electrical
energy during the charging period.
This setting displays the available charge times for the Heater to store off-peak energy. It is presented like the Timer
setup screen, but without a Target Temperature or Day Selection. This allows the Installer to set up to 4 charging On
and Off times.

Charge Times
This setting displays the available charge times for the Heater to store off-peak energy. It is presented like the Timer
setup screen, but without a Target Temperature or Day Selection. This allows the Installer to set up to 4 charging On
and Off times.
Default charge times (Standalone) are:
Period 1 00:00 - 00:00
Period 2 00:00 - 00:00
Period 3 00:00 - 00:00
Period 4 00:00 - 00:00

Charge times should remain at the default settings (as shown above) for twin supply installations. This setting
should only be used in single supply installations. Values entered here always take precedent.
Single Supply Charge Times - below is an example of how to set the off-peak times prior to midnight.

If the off peak times is between 23:30 and 06:30 then;

Period 1 00:00 - 06:30
Period 2 07:00 - 07:00
Period 3 07:00 - 07:00
Period 4 23:30 – 23:59

Service Settings
These items are for use by service personnel only. The settings effect the accuracy and energy usage of the heater
and should only be modified by a professional.

Room Temp (Temperature) Offset

Allows the manual adjustment of electronic room thermostat reading by +/-3.0°C

Secondary Heater Mode

This setting modifies the charge algorithm to prevent under-charging when enabled. If more than one
heater is installed in the same room, it is recommended that the smallest capacity heater(s) is set as a
Secondary. This is disabled by default.

Heat Source Setting

With this setting, it is possible to restrict use of peak rate energy for each of the following modes:
- Timer Mode
- Boost Mode NOTE:
- Setback Mode Increased use of peak rate electricity could lead
to increased running costs
Factory Reset
This setting allows the User to restore the default values to all settings. Returning the product to the same state
that it left the factory.

- 33 -
 Settings
To navigate to the Settings Menu, from the Home Screen:
Main Menu Settings
Boost Heater Lock
Press the Menu button to access the Main Menu. Rotate the Dial to Boost
Setback
highlight ‘Settings’, then press the Dial. Each of the following headings Modes
Date / Time
relate to an item in the Settings Menu. Settings Sound
Comms Adaptive

Heater Lock
Set Lock
Heater (PIN) Lock can be enabled here by highlighting ‘Heater Lock’ and pressing the Dial to enter the Heater Lock
menu. Highlight ‘Set Lock’, press the Dial, enter a 4-digit PIN code, then pressing the Dial to lock the heater.
Lock Settings
Before PIN Lock is enabled, the User can select ‘Lock Settings’ to enable/disable the Advance and/or Boost functions,
as well as enable/disable modification of the Boost Temperature and Boost Duration. See below.
Boost Lock
Three settings can be modified within this Menu:
• Enable / Disable - The ‘Boost’ Menu Item can be Enabled/Disabled while PIN Lock is active.

• Temperature Rule - Modifiable Boost Temperature while PIN Lock is active

- Enable – While Boost is active, the User can modify this value as they normally would
- Disable – Default value will be loaded. When the user tries to modify the value, the UI will show
the following text: ‘Disabled’.
• Duration Rule - Modifiable Boost Duration while PIN Lock is active.
- Enable – While Boost is active, the User can modify this value as they normally would
- Disable – Default value will be loaded. When the user tries to modify the value, the UI will show
the following text: ‘Disabled’
Advance Lock
• Enable / Disable - This setting allows the User to Enable or Disable the Advance button while PIN Lock is
active.

- 34 -
- 35 -
 USER INTERFACE
Circuit
CircuitDiagram
Diagram- QM
- QMRFSeries G.9
SeriesG.7

MANUAL CUTOUT
(140°)
EARTH

NEUTRAL (PEAK)

LIVE (PEAK)

NEUTRAL (OFF-PEAK)
PCB
LIVE (OFF-PEAK)

EARTH / EARTH

BOOST LIMIT BLANK

STAT (120° GREEN)
LIMIT STAT
(125° BLACK)

STORAGE ELEMENTS

ROOM
THERMISTOR
FITTED
TO MAIN
CONTROLLER
MODULE

CORE THERMISTOR
MOUNTED TO INNER SIDE
INDICATES WHITE WIRE INDICATES BLACK WIRE (o/w PLASTIC HOUSING)

LOWER LOWER
LEFT STAT RIGHT STAT
(145° BLUE) (145° BLUE) FAN

- 36 -
 Quantum G.9 Commissioning Checklist
Note: This represents the minimum software setup to commission this heater. Instructions here do not substitute or replace
installation instruction requirements or warnings in the rest of this manual.

Model No. Serial No. Series Install Date

 each box to complete

2. 240V AC power available to both Peak and
1. Casing condition good, no dents or scratches.
Off-Peak circuits.
3. For Single Supply installations, set the heater Standalone Charge Times according to End User
electricity tariff’s Off-Peak rate times.
A. Enter ‘Advance Setup’: Press and hold Advance/Menu buttons at the same time for 5 seconds.
B. Select ‘Charging’ menu.
C. Select ‘Charge Times’ sub-menu
D. Factory default times are 00:00 - 00:00. In this case the heater takes the charge whenever the Off-Peak
supply available and the Run time been calculated.
E. Set the Charge Times according to End User electricity tariff’s Off-Peak rate times.

Advance d C h a rge C h a rge C h a rge

H o me Se tt ings Chargin g Ti m e s Ti m e s Ti m e s
A ll D ay ADVANCE

Te mp Addit ion a l ON OFF ON OFF

MENU Charging Charg e 00 : 00- > 00: 00 00: 00- > 06: 3 0
Se r vice Heat Demand 00: 00- > 00: 00 07 : 00- > 07 : 00
Heating ON BACK Heat Source Offs e t 00: 00- > 00: 00 07 : 00- > 07 : 00
Factor y Re s e t 00: 00- > 00: 00 2 3 : 3 0- > 2 3 :59
Charge Ti m e s Set

4. Check date and time is correct. Set Daylight savings time if appropriate (see wiring section)

Ma i n Menu Set t i ngs Date / Time Date / Time Date / Time

ADVANCE
ANCE
Heater Lock Mon
Boost Boost
MENU
NU

Modes Set ba c k Set 0 8 / 10 / 18

Set t i ngs Date/Time Date/Time
Com for t ON BACK
Sound 13 : 3 2
Comm s DST Ru l e Set
Ada pt ive

5. Select Timer Mode (as per customer requirements).

Ma i n Menu Mode s Ti me r M o d e O u t A l l D ay Ou t A l l D ay
ADVANCE
ANCE

Use r Ti me r
MENU
NU Boost Ti mer Mo d e H o me Select
Modes A l l D ay
Com for t ON BACK Set t i ngs Frost Modify
Protec t O u t A l l D ay P rev i ew
Away S e l e c te d

6. Set Comfort Times (as per customer requirements).

Out Al l Day MON MON TUE

ADVANCE
ANCE
Period
ADVANCE
VANCE
Copy - Period
ADVANCE
Paste
Period
MENU
NU 1 of 4
1 of 4
MENU
Press 1 of 4
MENU
- Press
Sel ect
ON 07 :00
ON
OFF
07 :00
08 :30
and Hold ON
OFF
07 :00
08 :30
and Hold
Modi fy
Com for t ON BACK
OFF 08 :30 21 °C BACK Advance 21 °C BACK Dial.
Previ ew
21 °C
Repeat.

7. Fan and Boost Test

(NOTE - DISABLE BOOST WHEN TEST IS FINISHED).

Ma i n Menu Boost Boost

ADVANCE
ANCE

Boost Temp
MENU
NU Boost 21 ° C
Modes
Com for t ON BACK Set t i ngs Boost Ti me
30 Mi ns
Boost S e t

- 37 -
 NOTE:
Battery Replacement Battery should be disposed of in an appropriate
manner

IMPORTANT: Before replacing the battery ensure the heater is isolated from the electricity supply.

This product is fitted with a replaceable battery in the controls. To replace the battery, follow the steps below:

1. Push a small flat headed screwdriver into the opening on the right hand side of the User Interface (Fig. 19) to release
the clip.
2. Lift the User Interface module out away from the heater being careful not to damage the cable
3. Unscrew the battery cover (Fig. 20) to gain access to the battery holder.
4. Use a small flat headed screwdriver to remove the battery from the battery holder and replace the battery.
5. Replace the battery access cover.
6. Push the User Interface module back into place, again avoiding damage to the cable.

Fig. 19 Fig.
g 20

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 Important
During the initial operation, some odour may be noticed due to the newness of materials used in manufacture. This
is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated

Cleaning

WARNING - ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING

THE HEATER.

Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool. The outside can be cleaned
by wiping it over with a soft dry cloth. Do not use abrasive cleaning powders or furniture polish, as this can damage the
surface finish.

Important
For electrical products sold within the European Community. At the end of the electrical products
useful life it should not be disposed of with household waste. Please recycle where facilities exist.
Check with a Local Authority or retailer for recycling advice in your country. Batteries should be
disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging should be
recycled where possible.

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 Your Guarantee

To view the full guarantee terms and conditions scan this QR code using your smartphone or go to
https://www.gdhv.co.uk/guarantee-terms-and-conditions.

Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation. GDHV designs and manufactures
products to ensure they deliver reliable service for normal use in domestic dwellings and, where specified by us, in light commercial premises.
GDHV products are individually tested before leaving the factory, Your product comes with a 2 year parts and labour guarantee for repair
or replacement of faulty goods and/or partial refund in the event that a repair or replacement is not available.
Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd, Millbrook House, Grange Drive,
Southampton SO30 2DF. Terms and conditions apply.
The GDHV guarantee does not in any way diminish or affect your statutory consumer rights in connection with your product.
If you experience a problem with your product during or after the guarantee period, visit our online help centre:
https://www.dimplex.co.uk/gdhv-help-centre
If you cannot solve your issue online, contact the customer care team on 0344 879 3588
Please note that when you contact us you will need to provide the model and serial number of your product and a description of the fault
which has occurred.

Register

IMPORTANT: Please register your product without delay.

Simply scan this QR code using your smartphone, or go to
https://www.dimplex.co.uk/register.
If you do not have access to the internet, please call us on 0344 879 3588

Why Register Your Products With Us?

Faster Customer Service Guarantee Management Product Recall Notification

Once you have registered your product, Upon registration, you will receive a If your product is registered you will
our customer service team will be able confirmation email including a summary automatically be contacted with applicable
to quickly access your details when you of your product guarantee, a copy of our safety notifications, or in the unlikely event
contact us, allowing them to help you terms and conditions and a copy of your of a product recall.
sooner. proof of purchase (optional).

Please register your product with us within 28 days of date of purchase to enable us to provide efficient customer service if you need to
contact us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to
send you additional information about our products and services.
Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.
On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any
time from https://www.gdhv.co.uk/guarantee-terms-and-conditions. If you do not have access to the internet, call us on 0344 879 3588
and we will send them to you by post.

Products within the Quantum range are protected by one or more of the following patents:
Great Britain: GB2481048, GB2487147, GB2487148, GB2487781, GB2500736, GB2511538, GB2526552
International: EP2830832,EP2831688, EP2965166, EP3132324,WO2011154521, WO2013144170, WO2014135667,
WO2015181136

Customer Helpline: 0344 879 3588

[email protected]
www.dimplex.co.uk

Glen Dimplex Heating and Ventilation

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Glen Dimplex Europe, Airport Road, Cloghran, Co. Dublin K67 VE08

© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part,
without prior permission in writing of Glen Dimplex.
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