AMIT DUBEY
Assistant Manager| Team Lead
9773774227
[email protected] Noida, India
Summary
Dynamic Assistant Manager with 2 years of experience driving operational excellence and team performance. Skilled in strategic planning, staff
development, and customer service. Proven track record of optimizing workflows and fostering a positive work culture. Ready to leverage
expertise to enhance organizational success..
Experience
HCAH India- HealthCare at Home Gurgaon, Haryana
Assistant Operations Manager 01/2016 - 01/2018
• Led a team of 50+ sales professionals, achieving a 40% year-over-year increase in sales revenue by implementing strategic market expansion initiatives.
• Developed and executed a comprehensive sales strategy, resulting in the acquisition of 200+ new clients within the first year.
• Implemented a CRM system that improved lead generation processes by 35%, enhancing sales team efficiency and customer engagement.
• Negotiated high-value contracts with key accounts, securing deals worth over $5M and establishing long-term partnerships.
• Launched a training program for sales staff, increasing team productivity by 25% and reducing employee turnover by 15%.
• Spearheaded the adoption of data-driven sales techniques, resulting in a 50% improvement in sales forecasting accuracy.
Edureka HigherED/ Talentedge( Upgrade ). Gurgaon, Haryana
Assistant Manager - Admissions 02/2018 - 02/2021
• Managed a regional sales team of 30, driving a 25% increase in regional sales through targeted marketing campaigns.
• Orchestrated the launch of a new product line, resulting in a 20% increase in market share within the first six months.
• Enhanced customer satisfaction rates by 30% through the implementation of a new customer feedback system.
• Collaborated with the marketing department to develop sales collateral and online content, boosting lead generation by 40%.
• Secured a pivotal partnership with a leading industry influencer, enhancing brand visibility and credibility.
Intelenet Global Service, Healthins.com Gurgaon,Haryana
Customer Service Executive 01/2016 - 02/2018
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
CogentHub ( Cuemath ) Gurgaon, Haryana
Sales Team Leader 03/2012 - 05/2015
• Led a team of 20 sales representatives, achieving a 15% increase in sales targets over two consecutive years.
• Implemented a new sales training program, resulting in a 10% improvement in sales team performance.
• Developed and maintained relationships with key clients, contributing to a 20% increase in client retention rates.
• Collaborated with the product development team to provide feedback from the market, influencing product improvements.
Education
Columbia University New York, NY
Master of Business Administration 01/2010 - 01/2012
New York University New York, NY
Bachelor of Science in Marketing 01/2006 - 01/2010
Achievements
0 Top Sales Manager Award u Successful Product Launch High-Value Contract Negotiation
Recognized as the top sales manager in Led the successful launch of a new Negotiated a series of high-value 2023 for leading the
team to achieve a product line, resulting in a 20% increase contracts with key accounts, securing 40% increase in sales revenue.
in market share within six months. deals worth over $5M.
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Achievements
CRM System Implementation
Implemented a CRM system that
improved lead generation processes by
35%, significantly enhancing sales
efficiency.
Skills
Strategic Planning Market Analysis Sales Forecasting CRM Systems Team Leadership Contract Negotiation Customer Relationship
Management
Certification
Advanced Sales Strategies Focused on innovative sales techniques and strategies for market expansion, provided by Coursera.
Leadership in Sales Covers effective team management and leadership principles for sales managers, offered by LinkedIn Learning.
Passions
Strategic Market Expansion
Passionate about identifying and capitalizing
on new market opportunities to drive
business growth and success.
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