MIRSAL 2

DECLARATION
PROCESSING
USER MANUAL – PART 1 OF 2

Creation Date: 25 December 2007

 To sustain economic and social development in Dubai and to be one of the leading customs
administrations in the world supporting legitimate trade.

Last Updated: 10 August 2016

Version:1.6

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 To sustain economic and social development in Dubai and to be one of the leading customs
administrations in the world supporting legitimate trade.

Table of Contents
1. INTRODUCTION .................................................................................................................... 6
1.1. PURPOSE .......................................................................................................................... 6
1.2. GUIDELINES ....................................................................................................................... 6
1.2.1. Declaration Clearance Process ............................................................................... 6
1.3. BASIC FLOW FOR ACCESSING MIRSAL ................................................................................. 7
1.4. LOGGING IN ....................................................................................................................... 7
1.5. GENERIC BUTTONS ............................................................................................................ 9
2. SUBMITTING A NEW DECLARATION ................................................................................ 11
2.1. ENTERING GENERAL INFORMATION ................................................................................... 11
2.1.1. Declaration Types .................................................................................................. 14
2.1.2. Registering a New Overseas Customer ................................................................ 17
2.1.3. Completing Declarations for Personal Customers ................................................ 18
2.1.4. Registering a Personal Customer .......................................................................... 18
2.1.5. Capturing Courier Personal Customer details ....................................................... 23
2.1.6. Searching for a Value in a Field ............................................................................ 24
2.2. ENTERING SHIPPING DETAILS ........................................................................................... 25
2.2.1. Entering Outbound Shipping Details ..................................................................... 34
2.3. ENTERING INVOICE DETAILS ............................................................................................. 36
2.4. ENTERING PAYMENT DETAILS ........................................................................................... 46
3. TRACKING A DECLARATION ............................................................................................. 51
3.1. TRACKING A DECLARATION USING QUICK SEARCH ............................................................. 51
3.1.1. To track using Quick Search ................................................................................. 51
3.2. TRACKING A DECLARATION USING ADVANCED SEARCH ...................................................... 51
3.2.1. To track using Advanced Search........................................................................... 51
3.3. VIEWING THE SEARCH RESULTS FOR TRACKING ................................................................ 52
3.3.1. To view the Declaration of the request .................................................................. 53
3.4. VIEWING AND RESPONDING TO MORE INFO QUERY FROM CUSTOMS .................................. 54
3.5. VIEWING AND RESPONDING TO ADDITIONAL DEPOSIT/FINE DEMAND FROM CUSTOMS.......... 56
4. DRAFTING A DECLARATION ............................................................................................. 58
5. SEARCHING A DECLARATION .......................................................................................... 59
5.1. SEARCHING A DECLARATION USING QUICK SEARCH ........................................................... 59
5.2. SEARCHING A DECLARATION USING ADVANCE SEARCH ...................................................... 59
5.3. VIEWING THE SEARCH RESULTS ....................................................................................... 62
6. AMENDING A DECLARATION ............................................................................................ 66
6.1. SEARCHING A DECLARATION TO AMEND USING QUICK SEARCH .......................................... 66
6.2. VIEWING THE SEARCH RESULTS FOR AMENDING ............................................................... 67
6.3. INITIATING AN AMENDMENT REQUEST ............................................................................... 67
7. CANCELING A DECLARATION ........................................................................................... 73
7.1. SEARCHING A DECLARATION TO CANCEL USING QUICK SEARCH ......................................... 73
7.2. VIEWING THE SEARCH RESULTS FOR CANCELING .............................................................. 74
7.3. INITIATING A CANCEL REQUEST ........................................................................................ 75
8. PRINTING A DECLARATION ............................................................................................... 77
8.1. INITIATING A DECLARATION PRINT ..................................................................................... 77
9. E-PAYMENT ......................................................................................................................... 81
9.1. VIEWING DECLARATIONS IN E-PAYMENT ............................................................................ 81
9.1.1. View Declarations E-Payment Pending ................................................................. 81

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 To sustain economic and social development in Dubai and to be one of the leading customs
administrations in the world supporting legitimate trade.

9.1.2. View Declarations E-Payment Initiated ................................................................. 82

9.1.3. View Declarations E-Payment Successful............................................................. 83
9.1.4. View E-Payment Transaction History .................................................................... 84
9.2. INITIATING AN E-PAYMENT REQUEST................................................................................. 86
10. SUBMIT ACKNOWLEDGMENT ........................................................................................ 90
10.1. PERFORM ACKNOWLEDGMENT USING WORKLIST ........................................................... 90
10.2. VIEW ACKNOWLEDGMENT USING WORKLIST .................................................................. 92
10.3. SEARCHING ACKNOWLEDGMENT USING QUICK SEARCH ................................................. 93
10.4. SEARCHING ACKNOWLEDGMENT USING ADVANCED SEARCH .......................................... 94
10.5. VIEWING THE SEARCH RESULTS FOR ACKNOWLEDGMENT .............................................. 96
10.5.1.1. View Acknowledgment History .......................................................................... 97
10.5.1.2. View Amendment Summary .............................................................................. 98
10.5.1.3. View Cancellation Summary .............................................................................. 99
10.6. ACCEPTING ACKNOWLEDGMENT ................................................................................... 99
10.7. DECLINING ACKNOWLEDGMENT .................................................................................. 100
11 SUBMITTING A COURIER BATCH DECLARATION ......................................................... 102
11.1 ENTERING COURIER BATCH INFORMATION ...................................................................... 102
11.2 SIGNING COURIER BATCH SUBMISSION ........................................................................... 104
12. TRACKING COURIER BATCH DECLARATIONS .......................................................... 105
12.1. TRACKING COURIER BATCH DECLARATIONS USING BATCH DETAILS SEARCH ................ 105
12.1.1. To track using Batch Details Search ................................................................... 105
12.1.2. Viewing Courier Batch Search Results................................................................ 106
12.1.3. To print the Batch wise Declaration Details ......................................................... 107
12.1.4. To print Cleared Declaration Details .................................................................... 109
12.1.5. To view the Batch wise Declaration Details......................................................... 110
12.1.6. To view the Rejected Declaration Details ............................................................ 111
12.1.7. To view the Declaration Details ........................................................................... 111
12.1.8. To view the Rejected Declaration Details ............................................................ 113
12.2. TRACKING COURIER BATCH DECLARATIONS USING DECLARATION DETAILS SEARCH ..... 114
12.2.1. To track using Declaration Details Search .......................................................... 114
12.2.2. Viewing Courier Declaration Search Results....................................................... 115
12.2.2.1. To view the Batch Details of the Declaration ................................................... 116
12.2.2.2. To view the Declaration Details ....................................................................... 117
12 ACCOUNT STATEMENT ................................................................................................... 120
12.1. SEARCHING STATEMENT OF ACCOUNT USING QUICK SEARCH ...................................... 120
12.2. VIEWING THE SEARCH RESULTS ................................................................................. 120
13. PRINT VEHICLE.............................................................................................................. 123
13.1. INITIATING THE PRINT VEHICLE ................................................................................... 123
14. PRINTING A COURIER BATCH DECLARATIONS ........................................................ 125
14.1. INITIATING A PRINT COURIER BATCH............................................................................ 125
13 FILE UPLOAD UTILITY ...................................................................................................... 127
13.1 CREATE VEHICLE RECORD ............................................................................................. 127
13.2 Create File for Upload.............................................................................................. 127
14 APPENDIX .......................................................................................................................... 129
14.1 DECLARATION TYPE MAPPING ........................................................................................ 129
14.2 INCO TERMS................................................................................................................. 131
14.3 STATISTICAL QUANTITY .................................................................................................. 131
14.4 CUSTOMS BROKER ........................................................................................................ 132
14.5 EXEMPTION TYPES ......................................................................................................... 132
14.6 PERMIT DETAILS ............................................................................................................ 132

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 To sustain economic and social development in Dubai and to be one of the leading customs
administrations in the world supporting legitimate trade.

14.7 ACKNOWLEDGMENT ....................................................................................................... 132

14.8 CARGO TRANSFER ......................................................................................................... 133

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 To sustain economic and social development in Dubai and to be one of the leading customs
administrations in the world supporting legitimate trade.

1. Introduction
This user manual covers instructions and procedures for submitting new declarations
through Mirsal-2 system of Dubai Customs. It also covers information on searching the
submitted declarations, making requests for other services such as amendment or
cancellation of declarations etc. This guide is designed for the use of individuals or
companies, unfamiliar with the new screens. The information to be provided, as part
of the declaration will vary depending on the declaration types, goods, purpose, origin,
etc.

1.1. Purpose
The purpose of this document is to provide detailed steps that need to be followed
while interacting with Customs Mirsal-2 application.

1.2. Guidelines
For easy interaction with Mirsal-2 functions, the following guidelines are listed below:
Dubai Customs will introduce totally paperless trading including collection and release
recognizing that provision needs to be made for private importers.
Customs is a validating authority for the declared information and not the information
provider.
Process common across all transport modes and locations will be standardized.
Co-operation network for information exchange between cargo custodians and Dubai
Customs should be at least to the level for recognizing and accounting for cargo
entering and leaving Dubai.
Declaration Process should be developed recognizing the potential to implement in the
UAE and the GCC.
Any documents produced as part of declaration should be retained.
Customs will base their operating premise on the management of information
supported by appropriate risk management Techniques.
There should be improvement to level of Transparency to stakeholders.
International standards and guidelines will be recognized and followed except where
they contradict the needs of Dubai, the UAE and the GCC.

Source of other reference materials

In addition to this manual, you may need to refer to other available reference
materials such the Tariff, WCO classification decisions etc according to the functions in
use.

1.2.1. Declaration Clearance Process

Process Overview
The following description briefly conveys the purpose and boundary of the declaration
clearance process:
Every trader by themselves or through a recognized Customs Broker should submit
declarations in the prescribed SAD (Single Administrative Document) format with
Customs.
The declarant will be held responsible for the contents and information provided as
part of the declaration.

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administrations in the world supporting legitimate trade.

The Customs Broker will be responsible for the verification of exemptions, permits and
related supporting documents.
The information provided will be validated for format and information content
depending on the type and purpose of the declaration.
Alternatively, the declaration is rejected for non-compliance to SAD standards and
other Dubai Customs policies.
Declarant needs to take corrective actions if requested by Customs for further
processing of the declaration.
Optionally, the Declarant provides authorization from the relevant controlling
authority(s) for restricted/prohibited goods.
All charges will be settled through the credit account/standing guarantee account or e-
payment facilities provided by Customs.
Account owner needs to maintain the availability of required balances in the credit
account facilities.
Alternatively, the declaration is suspended from clearance when the funding is
insufficient against the selected mode of payment.
All declarations will be risk assessed; an inspection case can be raised if the
consignment is perceived to present a risk.
Risk identified declarations may be handled through the Inspection Unit (for physical
inspection) or any other Customs units like Valuation, Tariff, Origin, IPR etc depending
on the risk.
Declaration will be kept under Hold till the identified risk is analyzed and mitigated.
Declarant and the involved parties (Importer / Exporter / Broker) will be notified on
the status of the declaration electronically.
Clearance or Hold / Detain messages will be notified electronically to the cargo
custodian.

Strategic Objectives
Facilitate trade
Collect the correct revenue
Protect society
Gather accurate trade data

1.3. Basic flow for Accessing Mirsal

The following steps are the basic flow for processing a declaration:
1. Declarant submits the declaration on Mirsal 2 through Dubai Trade web access or
B2B (EDI).
2. Upon successful submission, declarations are registered with Dubai Customs.
3. Declaration number and applicable charges are informed to the declarant as part of
the successful submission message.
4. All declarations will be risk assessed.
5. Accordingly, Clearance / Hold messages will be issued.

1.4. Logging In
Only registered clients in the Mirsal 2 application will be able to submit declarations.
6. Open the Dubai Trade web portal (http://www.dubaitrade.ae )..

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administrations in the world supporting legitimate trade.

Provide login

7. Enter the Username and the Password provided as part of client registration for
accessing the Mirsal-2 application.
Upon successful login, the following screen appears.

8. Click on the + button to expand the options available under Mirsal II. The following
screen appears

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administrations in the world supporting legitimate trade.

9. Click on the + button to expand the options available under declaration. The
following screen appears

1.5. Generic Buttons

The following table lists the buttons referenced across screens and their functionality:

Button Description
Back Navigates to the previous parent screen

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administrations in the world supporting legitimate trade.

Browse Browse a file location

Cancel Navigates to the previous screen
Close Closes the screen
Continue Opens new screen to continue the entry
Delete Deletes the specified value
Edit Allows to edit the entered value
History Displays the previous Requests/status against a particular
declaration
New Search Begins a new search by changing parameters
Next Navigates to the next screen
Previous Navigates to the previous screen
Reset Resets the value entered in the screen and makes the fields in the
page blank
Save Saves the value entered
Search Performs search according to the parameters entered in the screen
Select Selects the specified row entry
Submit Saves and submits the value entered in the screen as a
request/declaration
View Displays the relevant data

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administrations in the world supporting legitimate trade.

2. Submitting a New Declaration

Information required as part of declaration submission is entered in four parts:
General Information
Information related to the declaration such as purpose (import / export etc),
channel (air / sea etc), involved parties / persons and availability of required
documents are entered here.
Shipping Details
Information related to the transport document (Bill Of Lading / Airway Bill) such as
carrier information, port information etc are entered here.
Invoice Details
Goods information such as HS code, Description, value etc as provided in the
invoice level is entered here.
Payment Details
Details of available and preferred settlement options are entered here.

2.1. Entering General Information

1. In the main menu, click Mirsal II > Declaration > New.
The Customs Declaration form appears with the General Information tab selected.

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2. Enter the following fields:

Field Description
Regime Type Select the required Regime Type from the dropdown list.
Regime type denotes the purpose of the declaration.
Purpose could be Import, Export etc.
Declaration can be submitted for any one of the following
Regime types:
• Import
• Export
• Transit
• Temporary Admission
• Transfer
Declaration Type Select the type of declaration required from the dropdown
list.
There are different types of declarations available to cater
to various types of clearance needs.
For more information on the types of declarations, see
section 2.1.1 Error! No bookmark name given.
Make sure the selected declaration type is correct. Changing
of declaration type after submission will require a
cancellation request and may attract fines/penalties.

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administrations in the world supporting legitimate trade.

Cargo Channel Enabled when the declaration type is selected. Select the
Cargo Channel from the drop down list. Cargo channel is the
transportation mode used for shipping the goods. In case of
transit both in / out channel should be specified.
Following are the available Cargo Channels:
• Air
• Sea
• Land
• Coastal
• Courier Air
• Courier Land

Note More channels will be available in the forth-coming

releases.
Client's Dec. Ref. No Enter your reference number for the declaration, e.g., job
reference number.
This reference number will be useful for the declarant to
later track the declaration or for serial wise filing purpose.
Purpose Select the reason why the goods are imported temporarily
(e.g. exhibition, repair etc.)
This field is required only if the Regime Type selected is
temporary admission.
Purpose Details Enter the purpose details. For e.g. if it is for exhibition then
write the exhibition name, where it is happening, etc.
This field is required only if the Regime Type selected is
temporary admission.
Total Number of Enter Total Number of House Air Way Bills in a consolidated
HAWBs Consolidated documents and letters declaration.
Note: Above attribute is applicable only for bulk submission
through “Courier File Upload” and “Courier B2B”
Person/Parties Details section
Exporter Code Enter the Exporter Code or details of the Exporter (Local or
Overseas) based on the declaration type if it is not
registered. For more information on how to enter Exporter’s
Codes, see section 2.1.2 Registering a New Overseas
Customer
OR
Search for the entity in case of Export declaration where
the exporter could be a business entity already registered
with Dubai Customs.
For more information on how to search Exporter’s Codes,
see section 2.1.3
Importer Code Enter the Importer Code or details of the Importer (Local or
Overseas) based on the declaration type if it is not
registered. For more information on how to enter Importer’s
Codes, see section 2.1.2 Registering a New Overseas
Customer
OR
Search for the entity in case of import declaration where
the importer could be a business entity already registered
with Dubai Customs.

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For more information on how to search Importer’s Codes,

2.1.3
Notify Party code Enter or select the notify party if any available in the
Transport document other than the consignee (e.g. Other
Clients such as banks, business entities)
For more information on how to select the Notify Party
Code, see section 2.1.3
Cargo Handlers code Enter or select the Cargo Handlers code.
Cargo Handler is the party with whom the cargo is stored
before clearance.
For more information on how to search for the Cargo
Handlers premise Code, see section 2.1.3
Agent code Enter or select the carrier agent code such as airline or
shipping agent.
For ‘Transit ROW to ROW’ declaration, since there is no
Shipping/Airline Agent for Land channel, a Dummy Agent
“Transit Without Agent” can be selected.
For more information on how to search for the Shipping /
Airline Code, see section 2.1.3
Customs Broker System displays automatically based on the login details of
the user.
Import/Export Entity
Importing CW / FZ Select the CW (Customs Warehouse)/ FZ (Free Zone) entity
code to which the importer’s business is attached.
This field is required only if the declaration type is related
to CW / FZ.
For more information, see section 2.1.3Error! No bookmark
name given.
Exporting CW / FZ Select the CW / FZ entity code to which the exporter’s
business is attached.
This field is required only if the declaration type is related
to CW / FZ.
For more information, see section 2.1.3
Availability of required documents
Invoice Select the availability from the dropdown list.
AWB/BOL Select the availability from the dropdown list.
Packing List Select the availability from the dropdown list.
Cert of Origin Select the availability from the dropdown list.
Reason for not Select the reason for non requirement of certificate of
required origin.
This field is required only if the Certificate of Origin not
required is selected.

3. Click the Next button.

The Shipping Details screen appears.

2.1.1. Declaration Types

There are thirty-six types of declarations, depending upon the purpose of clearance.
These are the declarations that are selected in the Declaration Type dropdown list of

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administrations in the world supporting legitimate trade.

the General Information tab of the Customs Declaration form. For more information
see, section 2.1 Entering General Information.
The following table lists the types of declarations:

Sl. Declaration Type Purpose

No
01 Import to Local from ROW To import goods for local/GCC consumption from
(Rest of the World) overseas countries other than (GCC) Gulf Co-
operation Council Countries.
02 Import to Local from FZ To import goods for local/GCC consumption from
(Free Zone) Free Zones.
03 Import to Local from CW To import goods for local/GCC consumption from
(Customs Warehouse) Customs Warehouses.
04 Import to Local from GCC To import goods for local consumption from a GCC
(statistical Import) country or Transit to another GCC country.
05 Import for Re Export to To import goods from overseas countries including
Local from ROW GCC to local, for the purpose of re-export to overseas
countries other than GCC.
06 Import for Re Export to To import goods from Free Zones to Local for the
Local from FZ purpose of re-export to overseas countries other than
GCC
07 Import for Re Export to To import goods from Customs Warehouses to Local
Local from CW for the purpose of re-export to overseas countries
other than GCC
08 Import to CW from ROW To import goods to a Customs Warehouse from
overseas countries other than GCC.
09 Import to CW from FZ To import goods to Customs Warehouses from Free
Zones.
10 Import to CW from Local To return goods to a Customs Ware House, which
(after temporary admission) were originally imported from a Ware House to Local
market for temporary purpose.
11 Import to Local After To declare local consumption of goods originally
Temporary Admission imported under temporary admission.
12 Export from Local to ROW To export goods from local to overseas countries
other than GCC
13 Export from Local to FZ To export goods from local to Free Zone.
14 Export from Local to GCC To export the local or previously imported goods to
(statistical export) GCC countries.
15 Temporary Export from To export goods from the local market to overseas
Local to ROW countries temporarily for purposes such as repair,
exhibition etc.
16 Temporary Export from To export goods from the local market to Free Zones
Local to FZ temporarily.
17 Export from CW to ROW To export goods from a Customs Warehouse to
overseas countries other than GCC.
18 Export from CW to FZ To export goods from Customs Warehouse to Free
Zones.
19 Re Export to ROW (after To re - export goods to overseas countries other than
import for re export) GCC, which were previously imported on an Import

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for re-export declaration.

20 Re Export to FZ (after To re - export goods to a Free Zone, which were
Import for Re Export) previously imported on an Import for Re-Export
declaration.
21 Return to FZ after To return goods to a Free Zone, which were
Temporary Admission temporarily imported from a Free Zone.
22 Return to ROW after To return goods to overseas countries after being
Temporary Admission temporarily imported.
23 Transit (ROW to ROW) For goods transiting through Dubai from an overseas
country to another overseas country.
For Courier High Value (HV) goods transiting through
Dubai from an overseas/GCC country to another
overseas/GCC country.
24 FZ Transit In To import goods to a Free Zone from an overseas
country.
25 FZ Transit In from GCC and To import goods to a Dubai Free Zone from another
Other Emirates FZ and GCC Free Zone under Other Emirates or GCC
Local Market
Same is used for importing goods to a Dubai Free
Zone from GCC Local Market
26 FZ Transit Out To export goods from a Free Zone to an overseas
country other than GCC
27 FZ Transit Between Dubai To transfer goods between two Free Zones under
based FZ Dubai
28 Temporary Admission from To import goods for a temporary purpose (such as
ROW to Local exhibition, maintenance, repair etc) from an
overseas country including GCC
29 Temporary Admission from To import goods from a Free Zone to Local for
FZ to Local temporary purpose (such as exhibition, maintenance,
repair etc)
30 Temporary Admission from To import goods from a Customs Warehouse to Local
CW to Local for temporary purpose (such as exhibition,
maintenance, repair etc)
31 Transfer of cargo by Dubai To transfer goods between two Private Custom
based CW warehouses or change of ownership of goods stored
within a Public Custom Warehouse

32 Transfer within a FZ To transfer goods between companies within the

same free zone
33 Courier Import To import Courier Low Value (LV) consignments
destined for local/GCC/FZ from overseas/GCC
countries.
Note: This Declaration Type is applicable only for
bulk submission through “Courier File Upload” and
“Courier B2B”
34 Courier Export To export Courier Low Value (LV) consignments from
local to overseas/GCC countries.
Note: This Declaration Type is applicable only for
bulk submission through “Courier File Upload” and
“Courier B2B”

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35 Courier Transit For Courier Low Value (LV) consignments transiting

through Dubai from an overseas/GCC country to
another overseas/GCC country.
Note: This Declaration Type is applicable only for
bulk submission through “Courier File Upload” and
“Courier B2B”
36 GCFT HV To import Courier High Value (HV) consignments from
an overseas country and destined for a GCC country
other than UAE where customs formalities will be
completed.
This declaration is allowed only for courier
companies who have courier facility in the GCC
country.
Note: This Declaration Type is applicable only for
bulk submission through “Courier File Upload” and
“Courier B2B”
37 GCFT LV To import Courier Low Value (LV) consignments from
an overseas country and destined for a GCC country
other than UAE where customs formalities will be
completed.
This declaration is allowed only for courier
companies who have courier facility in the GCC
country.
Note: This Declaration Type is applicable only for
bulk submission through “Courier File Upload” and
“Courier B2B”

2.1.2. Registering a New Overseas Customer

1. Click the Add Overseas Customer button near the Exporter’s code or Importer’s
Code field.
The Add New screen is displayed.

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2. Enter the required details.

3. Click the Save button.
The customer details are saved and the following message appears.

2.1.3. Completing Declarations for Personal Customers

With effect from 1 August 2009 Customs Brokers will be able to submit
declarations on behalf of Personal Customers / Private Individuals in Mirsal 2.
The Personal Customer registration process is detailed below. All other aspects
of the declaration completion will remain standard, i.e. completion of the
shipping details, package details, invoice details, payment mode.

2.1.4. Registering a Personal Customer

1. Click the Personal Customer Icon in the field.
The Search screen is displayed.

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2. If the Customer is a new one, New Customer Link can be used to register.
The Add New Customer screen is displayed.

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3. Enter the required details.

4. Click the Submit button. The customer details are saved and the message with
the Personal Customer code appears.
5. Click the Print Button

6. The Broker can print the Personal Customer details for the Customer’s
verification.
The Personal Customer needs to authenticate the printed form of Personal
Information.
The Customer can also request to update personal information if required.
Broker shall retain the authenticated personal information print along with the
submitted declaration Documents.

7. Click the Search button

8. To use the existing Personal Customer code for Declaration Submission and to
ensure the correctness of personal information, details can be retrieved by
entering available Personal Customer code by using the Quick Search option

9. Click the Advanced Search button

10. If the Customer is an already registered one and the Personal Customer Code
cannot be produced, Advanced Search option can be used to locate the
Customer Code and to get the particulars of the Customer.

11. When entering personal name, all associated details will appear on the Screen.
The Broker can verify the details to ensure that all the information of the

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submitted Document matches with the same and confirm the Personal
Customers Code. On entering a value in any of the search fields, all associated
information of the same value can be retrieved if existing in the Database.

12. There are two screens of advanced search for Personal Customer Code. One is
based on Personal Details and the other one is on ID Document details. If the
exact value is entered and matched with registered information, all associated
information with names will be displayed.

13. The search results appear as given in the below screen. The Broker can choose
the exact code and use it for Declaration Submission

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14. After Selecting the Personal Customer, the Personal Customer code will appear
in the Importer’s/ Exporter’s Code, wherever it is applicable. In the case of an
Importer’s code it will appear as given below

Please note, that Brokers cannot amend the personal details of a

Personal Customer once the individual is recognized by Mirsal 2. In the
future event of a Personal Customer’s details requiring amendment (for
example the passport number has changed) any change will require the
Personal Customer to contact Customs to effect the change

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2.1.5. Capturing Courier Personal Customer details

1. Click the Personal Customer Icon in the field. The Search screen is displayed

2. The following table describes the fields to be entered:

Field Description
Name Enter the Name of the Personal Customer
Address Enter the Address of the Personal Customer like Post Box, Street
etc.
Country Enter Country of the Residence of the Personal Customer
City Enter City of the Residence of the Personal Customer
Mobile Phone Enter the Mobile Phone
ID Document Type Select the ID Document Type like “Passport” , “Driving License”
etc.
ID Document No Enter the Passport Number or Driving License Number based on
the Type selected
ID Document Issuing Enter the Issuing country of the ID document Type like Passport
Country issuing country etc,
UAE National ID Enter the UAE National ID Card Number

3. Enter the required details.

4. Click the Submit button.

5. The customer details are saved and the message with the Personal Customer code appears.

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6. Click the Close button to close the screen and return to Declaration Screen

2.1.6. Searching for a Value in a Field

1. Click the Search Icon in the field.
The Search screen is displayed.

2. Enter the value or part of the value in the required field(s) and click the Search
button.
OR
Click the Search button directly.
The search results appear.

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3. Click the Select button next to the item you want to insert.
The selected item is entered in the field.

2.2. Entering Shipping Details

After entering the General details the declaration proceeds to the Shipping Details
screen.
Shipping details are entered in the following three tabs:
General Shipping Details
Information related to the carrier, journey and the goods at transport document
level.

Package Details

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Details related to the package are required depending on the cargo type. For e.g. if
the cargo type selected is General then the details like number & type of packages
and marks & number needs to be provided.
Container Details
According to the selection of cargo type, container related information needs to be
provided. For e.g. if the cargo type selected is FCL then information of container
such as container number, type, size and seal number will be required. This is
applicable only if the cargo channel is sea.

1. Enter the following fields in the Shipping Details Tab:

Field Description

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Carrier Registration Enter the Carrier registration number based on the

No. declaration type inbound (for import), or outbound (for
export), or both (for transit).
Carrier registration number is the rotation number in the
case of sea and flight number in the case of air.
For more information on how to search for the carrier
registration number by vessel name, voyage number or
calling port, see section 2.1.3 In the case of Transit ROW –
ROW, enter the outgoing carrier registration number also,
see section 2.2.1 Entering Outbound Shipping Details
Carrier Number In case cargo channel is Courier Land, enter Carrier number
based on the declaration type inbound (for import), or
outbound (for export) or both (for transit).
Scheduled Date Enter or select the scheduled date in the case of air/
Courier Air/ Courier Land. But if the cargo channel is sea
this is populated by the system according to the carrier
registration number.
Scheduled date is the expected arrival / departure date of
the carrier.
The scheduled date is entered based on the declaration type
inbound (for import), or outbound (for export), or both (for
transit)
In the case of Transit ROW – ROW, enter the outgoing carrier
registration date also, see section 2.2.1 Entering Outbound
Shipping Details
MAWB / MBOL Enter the Master Airway Bill or Master Bill of Lading number
in the case of sea channel.
This is entered based on the declaration type inbound (for
import), or outbound (for export), or both (for transit)
In the case of Transit ROW – ROW, enter the outgoing MAWB
/ MBOL also, see section 2.2.1 Entering Outbound Shipping
Details

Note: For Sea imports, Upon entering the BOL number,

following details will be auto populated from the
corresponding manifest:

Port of Loading
Port of Discharge
Original Load Port
Gross Weight
Gross Weight Unit
Volume
Volume Unit
In such cases, the auto populated information cannot be
modified by the declarant.
HAWB / HBOL Enter the House Airway Bill or House Bill of Lading in the
case of sea.
In the case of Transit ROW – ROW, enter the outgoing HAWB
/ HBOL also, see section 2.2.1 Entering Outbound Shipping
Details
Original Load Port Enter or select the port from where the journey of goods

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(OLP) originated. For e.g., for goods coming to Dubai from

Australia through Hong Kong, OLP is an Australian Port.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.
For more information on how to search for the Original Load
Port, see 2.1.3
Port of Load (POL) Enter or select the port where the goods are loaded in the
final journey. For e.g., for goods coming to Dubai from
Australia through Hong Kong, POL is Hong Kong.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.
For more information on how to search for the Port of Load,
see 2.1.3
Note: OLP & POL may be same in most cases.
When cargo channel is “Land” then Port of Load is auto
populated as “AELND - Dry Port Customs Center” for the
below declaration types
• Export from Local to ROW
• Export from Local to GCC (Statistical Export)
• Temporary Export from Local to ROW
• Export from CW to ROW
• Export from CW to FZ
• Re Export to ROW (After Import for Re export)
• Return to ROW after Temporary Admission
• FZ Transit Out
Port of Discharge Enter or select the port at which the goods are going to be
finally discharged.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.
For more information on how to search for the Port of Load,
see 2.1.3
Also, when cargo channel is “Land” then Port of Discharge
is auto populated as “AED05 - HATTA (Al Wajajah)” for the
below declaration types
• Transit (ROW to ROW)
• Temporary Admission from ROW to Local
Destination country Select the country where the goods are to be sent in the
case of Export and Transit.
This field is required in the case where the importer is a
GCC importer and the goods will be finally delivered in to
the particular GCC country.
Net Weight & Net Enter the Net Weight and Net Weight Unit of the goods
Weight Unit according to the transport document.
Gross Weight & Enter the Gross Weight and Gross Weight Unit of the goods
Gross Weight Unit according to the transport document.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.

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Volume & Volume Enter the Volume and Volume Unit of the goods according to
Unit the transport document.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.

Cargo Type Select the type of the cargo such as FCL, LCL General etc.
Based on selected cargo type, enter or upload the container
details in the Container Details screen.
Customs Exit Point Select the Port or Point of Exit through which the goods will
be leaving the country (UAE).

2. Click Proceed to Package Details or the Package Details tab to enter package
details

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The Package Details screen appears.

3. Enter the following fields in the Package Details tab.

Field Description
No. of Packages Enter the number of packages in which the goods are
transported.
Select the type of package.

Note: For Sea imports, Upon entering the BOL number,

following details will be auto populated from the
corresponding manifest:

Package Type
Number of Packages

In such cases, the auto populated information cannot be

modified by the declarant.

Shipping marks Enter the shipping marks and numbers available against
each type and number of packages as per transport
document.

4. Click the Add button to save it. Add more package details if required.

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The package details are listed below.

5. Click the edit link to edit the package details or click the delete button to delete
the details.
According to the selected cargo type you may have to enter the container details.
6. Click Proceed to Container Details or the Container Details tab.
The Container Details screen appears.

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7. Enter the following fields in the Container Details tab.

Field Description
Container No. Enter the Container number with check digit in which the
cargo comes. This is obtained from the Bill of Lading.

Note: For Sea imports, Upon entering the BOL number,

following details will be auto populated from the
corresponding manifest:

Container No
Container Seal Number

In such cases, the auto populated information cannot be

modified by the declarant.

Seal No. Enter the seal number used to seal the container. This is
obtained from the Bill of Lading. This field is optional.
Note: For Sea imports, Upon entering the BOL number, this
details will be auto populated. In such cases, the auto
populated information cannot be modified by the declarant.

Container Size Select the size of the container such as '20 or '40 from the
dropdown.
Container Type Select the type of the container such as Reefer, Dry etc
from the dropdown.
File Upload Click the Browse button to select a file with container
details data, and then click the Upload button.

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8. Click the Add button to save it. Add more container details if required.
The container details are listed below.

9. Click the edit link to edit the package details or click the delete button to delete
the details.
10. Click the Next button.
The Invoice Details screen appears.

2.2.1. Entering Outbound Shipping Details

When the declaration type selected is Transit ROW – ROW, in the General Information
screen, enter the Cargo Channel (Outbound) and in the Shipping Details screen, enter
the Outgoing Shipping Details as shown in the following screens.

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2.3. Entering Invoice Details

After entering the General and Shipping details the declaration proceeds to the Invoice
Details screen.
Invoice information is entered in the following levels:
Invoice header information
Invoice line information
Permit details (if any)

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Vehicle information (required only in case the commodity is vehicle)

Note: One declaration can have multiple invoices, each invoice can have multiple
line items, and each line item can have multiple vehicles.

To Enter Invoice Header information

1. Click the Add Invoice button to add a new invoice.
OR
Click the Browse button to select an invoice from the computer and then click the
Upload button.
On clicking the Add Invoice button, the following screen appears to enter invoice
header details:

2. Enter the following fields for invoice header information:

Field Description

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Invoice No. Enter the invoice number based on which the particular
declaration is made.
Invoice Date Enter or select the date of the invoice on which the
particular declaration is made.
Seller If the seller and exporter are same, then click the button
Same as Exporter to enter the exporter details.
If the seller is different from exporter, then enter or select
the seller's name in the field.
This is the person or Entity which is actually selling the
goods to the buyer.
For more information on searching a seller see section 2.1.3
Number of pages Enter the total number of pages of the declared invoice.
Invoice Type Select the type of the invoice on which the declaration is
being made such as commercial, sales or tax etc from the
dropdown list.
Value Enter the total value of the goods as per the declared
invoice.
The value should be equal to the total value of line items.
Terms of Delivery Select the INCO term under the goods that are transported
(INCO Term) or sold such as CIF, C&F, FOB etc from the dropdown list.
Currency Select the invoice currency under which the value is
provided from the dropdown list.
Freight cost & Enter the freight charges incurred for moving the goods
Currency from the origin to the destination along with the currency.
Select the currency from the dropdown list. For more
information see 11 Appendix, 14.2 INCO Terms
Payment term Select the terms of settlement between the buyer and the
seller such as Cash, TT, LC etc.
Insurance cost & Enter the cost of insurance incurred while moving the goods
Currency from the origin to destination.
If nothing is provided, based on the INCO term a fixed
insurance rate will be applied.
Select the currency from the dropdown list. For more
information see 11 Appendix,14.2 INCO Terms

3. Click the Save button to save the invoice header information or click Save & Add
another Invoice to continue adding another invoice header information or click
Save & Go to Add Items to proceed with adding line items on same invoice
Note: System will calculate the CIF (Cost-Insurance-Freight) value of the goods and
this will be displayed in local currency.
The invoice header is saved.
4. Click the View Invoice List link to view the invoice header created.

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5. Click the Close button to go to the Invoice Details screen.

The invoice header has the View Items, Edit, Add New Items, and Delete buttons.
You can add or upload more invoices if required.

To Enter Invoice Line information

1. Click the Add New Items button to add Invoice Line Information. Clicking Save &
Go to Add Items button on the Add Invoice Screen provides same.
Note: If the invoice is uploaded, the file will have a header as well as line details.
The following screen appears:

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2. Enter the following fields:

Field Description
View Details Click this button to view the summary of invoice header details.
H.S. Code Enter or select the Harmonized System Code (commodity code) of
the invoice line item being declared.
For more information on how to select H.S. Code, see section 2.1.3
Goods Description Enter the description of the goods being declared by invoice line
item.
Statistical Quantity Enter the quantity of the invoice line item being declared. This has
to be the quantity in detail such as how many pieces or length or
liters etc, depending on the commodity.
Note: Statistical Quantity Measurement Unit will be auto displayed
by system according to the commodity (e.g. Yards, Liters).Dubai
Customs has adopted UN / WCO standards to achieve accurate
trade statistics according to the measurement units.
Supplementary Enter the Supplementary quantity only where duty is calculated on
Quantity number of pieces or weight (such as Tobacco products).
System will prompt the mandatory requirement according to the HS
codes.
Weight Enter the weight and weight unit of the invoice line item.
Condition Select the condition of the goods being declared by invoice line
item (such as New or Old)
Country of origin Select the origin of the goods. i.e., country of manufacture.
Value of goods Enter the Line Item Value of the goods being declared as per the

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invoice.
In the exceptional scenario of multiple invoices against one single
item, user should add the total cost such as value, freight and
insurance charges of the additional invoice(s) to the main invoice
value, freight and insurance and declare as one item value.
For e.g.: Vehicle getting imported having separate invoice from the
maker for the cost of the vehicle and another invoice for
refurbishment work done on same vehicle in some other location.
Exemption type Select the exemption type in case Duty Exemption is being claimed
against the invoice line item.
Exemption type needs to be declared accordingly.
All exemptions other than HS code based needs to be claimed by
the Declarant (such as Industrial, Origin, Free Trade Agreement and
Personnel Effects etc).
Note: Origin based exemptions are subject to the Availability of
Documents information provided
For more information see, 11 Appendix, 11.7 Exemption Types
Exemption Enter the reference number provided by the exemption approving
Reference No. authority.
This field is required only if Exemption type is selected.
Note: Industrial Exemption is selected and no Exemption
Reference Number is provided, system will automatically calculate
Deposit instead of duty and an additional service charge will also
be levied.
Previous Declaration Enter the previous Declaration number (if any) related to the
Reference No. current declaration.
Required in case the new declaration is anyway linked to some
previous declaration such as Short Landed cargo or Return Goods
where there is a need to identify the previous declaration where it
was Short landed.
For e.g., Current declaration type 'Re Export to ROW (after import
for re export)', previous declaration ref. No. would be the
declaration number of 'Import for Re Export to Local from ROW' in
which the goods were originally declared.
Is Restricted Enter the value “Y”, if the Courier Cargo is restricted. Otherwise
value should be “N”.
Note: This attribute is applicable only for bulk submission through
“Courier File Upload” and “Courier B2B”

3. Click the Save & Add New button to save the invoice line information.
4. Click the Save button to save the invoice line information or click Save & Add
another Item to continue adding invoice line item on same Invoice
5. Click the View Invoice Item List link to view the invoice line information.

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6. Click the Close button to go to the Invoice Line Item screen.

Already entered invoice line details appear in a tabular format where the user can
Edit, or Delete the line Item. In case the commodity requires a permit from the
external authorities the Permit button appears against the particular line item. In
case the commodity is a vehicle the Vehicles button appears against the particular
line item.
You can Add Invoice Line Item or Proceed to Invoice List if required.

To Enter Permit Details information

For more information on permit, see section 14.6Permit Details
1. Click the Permit button to enter the permit reference number issued by the
authorized permit issuing authorities.
The following screen appears.

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2. Enter or view the following fields:

Field Description
Authority System displays the related authorities whose permits are
required against the commodity.
Permit Number Enter the permit number issued by the authority.
Permit Not Required Tick the Permit Not Required box in case the commodity
does not require a permit.
Certain commodities requiring permit depends on the usage
such as internal use permit required but if it is for external
use no permit is required. Since the HS code is same
irrespective of the usage, this is provided.

3. Click the Save button.

The permit is saved.
Note: One Invoice item could have zero or many permit details.
4. Click the Cancel button to return to the Invoice Line Item screen without applying
the changes.
5. Click the Save & Proceed button to go to the Invoice Line Item screen.

To Enter Vehicle Details information

If the commodity is a vehicle the Vehicles button appears against the particular line
item.
1. Click the Vehicles Button.
The following screen appears.

2. Click the Add Vehicle button to enter the data manually.

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OR
Click the Browse button and then the Upload button, to upload the details from a
file stored in the computer.
The following screen appears on clicking the Add Vehicle button.

3. Note: For certain DUCAMZ declarations where previous declaration is required,

enter the vehicle chassis number and click on “Fetch vehicle Details” button to
fetch the vehicle information from the previous reference declaration. Available
information of the vehicle will be displayed.
In other cases, enter the following fields:

Field Description
Type Select the type of the vehicle such as Car, Bus or Forklift
etc from the drop down list.
Vehicle Brand Select the brand name of the vehicle such as Toyota, Nissan
etc from the drop down list.
Model Enter the vehicle model such as Lexus, Corolla, Sunny, Civic
etc.
Condition Select the condition of the vehicle such as new or old from

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the drop down list.

Specification Select the specification standard of the vehicle such as GCC
Standard or Non GCC standard from the drop down list.
Color Enter the color of the vehicle.
Drive Select the vehicle drive such as Left or Right from the drop
down list.
Chassis No. Enter the Chassis Number of the vehicle.
Engine No. Enter the Engine Number of the vehicle.
Engine Capacity Enter the Engine capacity of the vehicle in CC, for e.g.,
2500 CC.
Year Build Select the Manufacturing year of the vehicle from the drop
down list.
Passenger capacity Select the Passenger capacity of the vehicle from the drop
down list.
Carriage capacity Select the Carriage capacity of the vehicle in case of load
carrying vehicles from the drop down list.
Enter the weight the vehicle can carry in tons, for e.g., 3.0
Tons.

4. Click the Save button to save the vehicle information or click Save & Add another
Vehicle to continue adding more vehicle information on same Invoice line item
Already entered vehicle summary is shown in a tabular format where you can Edit,
or Delete the line Item.

5. Click the Proceed to Invoice Item List button to go to Invoice line Item screen.

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6. Click the Proceed to Invoice List button to go to Invoice Details screen.

7. Click the Next button.

The Payment Details screen appears.

2.4. Entering Payment Details

Upon completion of General, Shipping and Invoice Details the declaration proceeds to
the Payment Details screen where applicable charges according to the declared
commodities and value are displayed.
Payment details are divided into three segments such as applicable Customs Duty /
Tax, Deposit, and Other Charges.

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1. Enter or view the following fields:

Field Description
Customs Duty / Tax Duty / Tax applicable against the declaration are
automatically generated.
Deposit Deposit applicable for lack of original documents such as
invoice, certificate of origin etc or Deposit against Duty in
case of Import for Re-Export or Transit Declaration etc is
automatically generated.
Other Charges Other charges applicable on the declaration such as
registration, knowledge dirham etc is automatically
generated.
Mode of Payment Select the mode of payment through which the Declarant
prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C, E-Payment etc from the
dropdown list.
Payment Reference Select the account number assigned to the Standing
Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection. The broker should use an importer
account only if he has been authorized by the importer to
use his account.
In the case of E-Payment, payment reference not required.
For more information on Account selection, see 11
Appendix, 14.4 Customs Broker

2. Tick the designated box to declare that all provided particulars in the declaration
are true and correct.
3. Click the Submit button once complete data is entered and you are ready to submit
the declaration.
A confirmation message containing high level declaration details with date & time
of submission is displayed.

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4. Click the Upload button to optionally upload the supporting documents such as
exemption certificate.
5. Click the View Declaration link to view all the details entered.
The following screen appears.

6. Click the View Details button under the Marks and Number section to view the
corresponding details.
The section expands to display the details.

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7. Click the View button under the invoice section to view the Invoice details.
The invoice details are displayed in a separate screen.

8. Click the Vehicle button on the invoice details screen to view the vehicle details
The vehicle details are displayed in a separate screen

9. Click the Sign & Submit button to complete and submit the digitally signed
declaration.
The following message appears based on whether the declaration is involving AEO
parties (Broker or Owner of the declaration) .

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Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

Note: Submission of truck release request is mandatory for each and every land
channel declaration where point of entry or port of exit is "Hatta (Al
Wajajah)". For further details kindly refer to Inspection system user manual.

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3. Tracking a Declaration
You can track the requests already submitted to Dubai Customs to see the current
status and condition of the request.
Requests can be tracked using the following two ways:
Quick Search
Advanced Search

3.1. Tracking a Declaration using Quick Search

Quick search is useful when the user knows the request number or Client’s Declaration
reference number.

3.1.1. To track using Quick Search

1. In the main menu, click Mirsal II > Declaration > Track Request.
The Track Request screen appears with the Quick Search tab selected as default.

2. Enter the request number. This is the reference number generated by the system at the
time of the request submission as part of the acknowledgement.
3. Enter the Clients’s Dec. Ref. No. This is the Client’s Declaration Reference number
entered by the customer at the time of the declaration submission.
4. Click the Search button.
The search results are displayed.
For more information on the search results, see section Error! Reference source not
found. Error! Reference source not found..

3.2. Tracking a Declaration using Advanced Search

Advanced search is useful when the user does not know the request number or Client’s
Declaration reference number.

3.2.1. To track using Advanced Search

1. In the main menu, click Mirsal II > Declaration > Track Request.
The Track Request screen appears with the Advanced Search tab selected.

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2. Enter the From Date and To Date during which the request was submitted.
3. Click the Search button.
The search results are displayed.
For more information on the search results, see section Error! Reference source not
found. Error! Reference source not found..

3.3. Viewing the Search Results for Tracking

Only selected high-level information related to the request is displayed to identify the
particular request.

The following details are displayed:

Fields/Buttons Description
Request No. System generated request number received as part of
request acknowledgement
Declaration Number Number generated by the Customs system for the
declaration.
Transaction Type Type of Request such as amendment or cancellation
Business Code – Business code and name of the owner of the declaration
Name
Status Current status of request such as requested, approved etc..
Created Date Date of request submission

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Assigned Date Date on which the request was assigned to a Dubai Customs
Officer for action.
Remarks Remarks if any by Dubai Customs
Details Button Click to view the suspension details and respond to Customs
View Button Click to view the complete declaration details.

3.3.1. To view the Declaration of the request

1. Click the View button from the search results screen, to view the declaration
against which the request has been submitted.
The View Declaration screen appears. AEO logo is displayed if the declaration is
involving AEO parties (Broker or Owner of the declaration)

2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the declaration is always the latest available version.
For e.g. when a declaration is initially submitted, it is marked as version 1.
Later if any amendment is made to the same declaration then it is marked
as version 2. Therefore, the default display is version 2 - the amended
version of the declaration.
The declaration information has been grouped into related segments for easy
viewing. Wherever multiple information is available against the same segment an
additional button has been provided to view details where the display area cannot
carry the complete information (e.g. marks & numbers, container details, invoice
details and vehicle details)
3. Click the View button in the Invoice Details section.

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The invoice details screen appears.

4. Click the Vehicles button to view the vehicle details.

The Vehicle Details screen appears.

5. Click the Archive Documents link to view the archived documents.

The Archive Documents screen appears.

3.4. Viewing and Responding to More Info Query from

Customs
Customs officers as part of their course of action could ask for any information related
to the submitted declarations and requests. The declarant is liable to provide such
information as soon as possible to Customs in order to proceed with the case.
Declarations and Requests on which more information has been requested by Customs
will be kept as pending until the information is provided.
The user will be able to see the More Information Request from Customs against any
declaration or requests in the Remarks area of the Track Request Search Result
screen of the Mirsal 2 system.

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1. Click the Details button to view more information required details and to send a
response to Customs.
The Declarant’s Response screen appears.

2. Query from Customs is displayed under Comments header

3. Enter your response in the box.
4. Click on View Documents button to view the already uploaded Documents, if any.
5. You may attach relevant files against each type of document demanded by Customs
to support the response.
Note: All uploaded documents must be in the required template format.

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6. Click the Submit button.

The response is submitted to Customs.

3.5. Viewing and Responding to Additional

Deposit/Fine Demand from Customs
Customs officers as part of their course of action could demand an additional deposit
or fine related to the submitted declarations and requests. The declarant is liable to
provide such information as soon as possible to Customs in order to proceed with the
case. Declarations and Requests on which additional deposit/fine has been requested
by Customs will be kept as pending until the information is provided.
The user will be able to see the Additional Deposit/Fine Demand from Customs
against any declaration or requests in the Remarks area of the Track Request Search
Result screen of the Mirsal 2 system.

7. Click the Details button to view additional deposit/fine details and to send a
response to Customs.
The Declarant’s Response screen appears.

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8. Query from Customs is displayed under Comments header

9. Enter your response in the box.
10. Specify the payment mode and payment reference against each of the demanded
deposit and/or fines
Note: Option to disagree is only for additional deposit but not for fines.
11. Click the Submit button.
The response is submitted to Customs.

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4. Drafting a Declaration
It is possible to track draft declarations, which are saved in the system as draft (but
not yet submitted to Dubai Customs). Declarations are automatically saved as draft
once the new declaration general information page is completed and the Next button
is clicked. After that at any point of time if the user closes the Submit New
Declaration window, the system automatically saves the data already entered and
keeps it in a draft form.

To open a drafted declaration

1. In the main menu, click Mirsal II > Declaration > Draft.
The Draft Declarations screen appears displaying all declarations that are currently
available in draft.

The following details appear in the results.

Fields Description
Client Reference Client's reference number for the declaration, e.g. Job
No. reference no., etc
Declaration Type Type of the declaration
Last Updated date Date the draft declaration was last updated
Last Updated By User who last updated the draft declaration

2. Click the Continue button to continue with new declaration submission.

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5. Searching a Declaration
You can search for the declarations already submitted to Dubai Customs.
Declarations can be searched using the following two ways:
Quick Search
Advanced Search

5.1. Searching a Declaration using Quick Search

Quick search is useful when the user knows the declaration number or the client's
declaration reference number.

To search using Quick Search

1. In the main menu, click Mirsal II > Declaration > Search.
The Search Declaration screen appears with Search by Declaration as default.

2. Enter any one or both of the following fields:

Field Description
Declaration Number Enter the Declaration Number available on the successful
new declaration submission message.
Client Dec. Ref. No. Enter the Reference number used by the Declarant at the
time of a new declaration submission.

5.2. Searching a Declaration using Advance Search

Advance search is useful when the user doesn’t know the declaration number or the
client's declaration reference number.

To search using Advance Search – General Details

1. In the main menu, click Mirsal II > Declaration > Search.
The Search Declaration screen appears with Search by General Details.

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2. Enter any one or more of the following fields:

Field Description
Broker Code System displays automatically based on the login details of
the user.
Customer Type Select the Customer Type from the dropdown list.
Customer Code Enter the Customer.
Regime Type Select the required Regime Type from the dropdown list.
Regime type denotes the purpose of the declaration.
Purpose could be Import, Export etc.
Declaration can be submitted for any one of the following
Regime types:
• Import
• Export
• Transit
• Temporary Admission
• Transfer
Declaration Type Select the type of declaration required from the dropdown
list.
There are different types of declarations available to cater
to various types of clearance needs.
Make sure the selected declaration type is correct. Changing
of declaration type after submission will require a
cancellation request and may attract fines/penalties.
Declaration Date This is the Declaration Date. The date when the declaration
is submitted. From Date and To Date are the date range of
the Declaration date used for searching
Client Dec. Ref. No. Enter the Reference number used by the Declarant at the
time of a new declaration submission.

To search using Advance Search – Transport Document No.

1. In the main menu, click Mirsal II > Declaration > Search.
The Search Declaration screen appears with Search by Transport Document No.

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2. Enter any one or both of the following fields:

Field Description
Master Transport Master Transport document number such as Airway Bill or
Doc. No. Bill of Lading.
House Transport House Transport document number such as Airway Bill or Bill
Doc. No. of Lading.

To search using Advance Search – Container No.

1. In the main menu, click Mirsal II > Declaration > Search.
The Search Declaration screen appears with Search by Container No.

2. Enter the following fields:

Field Description
Container No. Enter the Container number with check digit in which the
cargo comes. This is obtained from the Bill of Lading.

To search using Advance Search – Vehicle Chassis No.

1. In the main menu, click Mirsal II > Declaration > Search.
The Search Declaration screen appears with Search by Vehicle Chassis No.

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2. Enter the following fields:

Field Description
Vehicle Chassis No. Enter the Chassis Number of the vehicle.

3. Click the Search button.

The search results are displayed.

5.3. Viewing the Search Results

Only selected high-level information related to the declaration is displayed to identify
the particular declaration.

AEO (Authorized Economic Operator) logo is displayed for declarations involving AEO
parties (Broker or Declaration Owner)

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The following details are displayed:

Fields/Buttons Description
Declaration Number Number generated by the Customs system for the
declaration.
Date Date submitted to Customs.
Declaration Type Type of the declaration submitted.
Business Code – Business code and name of the owner of the declaration.
Name
Transport Doc. No. Transport document number such as Airway Bill or Bill of
Lading.
Status Current status of the declaration such as submitted,
payment pending ,cleared etc.
View Button Click to view the complete declaration details.
History Button Click to view the previous requests / status against the
particular declaration.

To view the Declaration Details

1. Click the View button from the search results screen, to view the complete
declaration details.
The View Declaration screen appears.

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2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the declaration is always the latest available version.
For e.g. when a declaration is initially submitted, it is marked as version 1.
Later if any amendment is made to the same declaration then it is marked
as version 2. Therefore, the default display is version 2 - the amended
version of the declaration.
The declaration information has been grouped into related segments for easy viewing.
Wherever multiple information is available against the same segment an additional
button has been provided to view details where the display area cannot carry the
complete information (e.g. marks & numbers, container details, invoice details and
vehicle details)
3. Click the View button in the Invoice Details section.
The invoice details screen appears.

4. Click the Vehicles button to view the vehicle details.

The Vehicle Details screen appears.

5. Click the Archive Documents link to view the archived documents.

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The Archive Documents screen appears.

To view the History

1. Click the History button from the search results screen, to view the history of the
declaration.
The History screen appears.

History shows all the requests made against the specific declaration such as status
of request, date of request and the request type. You may click the View
Associated Requests link to view any requests associated to this declaration.

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6. Amending a Declaration
A request can be made to amend any declaration that is already submitted and in
cleared state to Dubai Customs. Request for amendment can be submitted for any
fields except Regime Type, Declaration Type, Cargo Channel, Business code of the
Importer / Exporter and the payment mode & the payment reference (such as credit or
standing guarantee account number).
Amendment of declaration could initiate collection or refund of duty / deposits
depending on the changes. All amendment requests are subject to Customs approval.
Note: A fine will be applicable to the amendment of fields like Value (currency &
price), HS code, Goods description, Statistical quantity, Supplementary
quantity, weight, measurement unit and country of origin if the amendment
is submitted after the prescribed time limit of clearance.
You can search for the declarations to amend using the following two ways:
Quick Search
Advanced Search

6.1. Searching a Declaration to Amend using Quick

Search
Quick search is useful when the user knows the declaration number or the client's
declaration reference number.

To search using Quick Search

1. In the main menu, click Mirsal II > Declaration > Amend.
The Amend Declaration Search screen appears with the Quick Search tab selected
by default.

2. Enter any one or both of the following fields:

Field Description
Declaration Number Enter the Declaration Number available on the successful
new declaration submission message.
Client Dec. Ref. No. Enter the Reference number used by the Declarant at the
time of a new declaration submission.

3. Click the Search button.

The search results are displayed.

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For more information on the search results, see section 6.2 Viewing the Search
Results for Amending. For more information on editing the Declaration, see
section 6.3 Initiating an Amendment Request.

6.2. Viewing the Search Results for Amending

Only selected high-level information related to the declaration is displayed to identify
the particular declaration.

The following details are displayed:

Fields/Buttons Description
Declaration Number Number generated by the Customs system for the
declaration. Click to view the complete declaration details.
Date Date submitted to Customs.
Declaration Type Type of the declaration submitted.
Business Code – Business code and name of the owner of the declaration.
Name
Transport Doc. No. Transport document number such as Airway Bill or Bill of
Lading.
Status Current status of the declaration such as submitted, cleared
etc.
Make Request Click to initiate a new amend request, against a particular
Button declaration.
History Button Click to view the previous requests / status against the
particular declaration.

6.3. Initiating an Amendment Request

1. Click the Make Request button from the Amendment Search Results screen.
The declaration opens in the Amend Declaration screen with the values already
entered on edit mode. The General Information screen appears.

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2. Edit the value of one or more permitted fields in the General Information screen
and click the Next button.
The Shipping Details screen appears.

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3. Edit the value of one or more permitted fields in the Shipping Details screen and
click the Next button.
The Invoice Details screen appears.

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4. Edit the value of one or more permitted fields in the Invoice Details screen and
click the Next button.
The Amendment Details screen appears.

A summary of the amendment appears under the Amendment Summary section.

The changes in duty or deposits along with amendment related charges and fines if
any are also displayed.
5. Select a valid reason for amendment from the Amendment Reason dropdown list.

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6. In case no appropriate reason is available in the dropdown list then Others can be
chosen. If Others is selected then the reason for requesting amendment should be
entered in the box provided.
7. Select the cargo status from the Cargo Status dropdown list.
8. Upload files or documents related to the request as attachment.
9. Click the Next button.
Applicable charges appear in the Payment Details screen.

10. Enter the following fields:

Field Description
Mode of Payment Select the mode of payment through which the Declarant
prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C, E-Payment etc from the
dropdown list.
Payment Reference Select the account number assigned to the Standing
Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection. The broker should use an importer
account only if he has been authorized by the importer to
use his account.
In the case of E-Payment, payment reference not required.
For more information on Account selection, see 11
Appendix, 10.6 Customs Broker

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11. Tick the designated box to declare that all provided particulars in the declaration
are true and correct.
12. Click the Submit button to submit the amendment request for Customs approval.
Upon submission of the amendment request a confirmation message containing the
Request Number and high-level declaration details with date & time of submission
is displayed to the Declarant.

13. Click the Sign & Submit button to complete and submit the digitally signed
amendment request.
Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

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7. Canceling a Declaration
A request can be made to cancel any declaration that is already submitted to Dubai
Customs.
Cancellation of a declaration could initiate refund of duty / deposits and collection of
cancellation related charges. All cancellation requests are subject to Customs
approval.
Note: A fine will be applicable on selected declaration types if cancellation is due
to a change in declaration type.
You can search for the declarations to cancel using the following two ways:
Quick Search
Advanced Search

7.1. Searching a Declaration to Cancel using Quick

Search
Quick search is useful when the user knows the declaration number or the client's
declaration reference number.

To search using Quick Search

1. In the main menu, click Mirsal II > Declaration > Cancel.
The Cancel Declaration Search screen appears with the Quick Search tab selected
by default.

2. Enter any one or both of the following fields:

Field/Button Description
Declaration Number Enter the Declaration Number available on the successful
new declaration submission message.
Client Dec. Ref. No. Enter the Reference number used by the Declarant at the
time of a new declaration submission.

3. Click the Search button.

The search results are displayed.

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For more information on the search results, see section 7.2 Viewing the Search
Results for . For more information on canceling the Declaration, see section 7.3
Initiating a Cancel Request.

7.2. Viewing the Search Results for Canceling

Only selected high-level information related to the declaration is displayed to identify
the particular declaration.

The following details are displayed:

Fields/Buttons Description
Declaration Number Number generated by the Customs system for the
declaration. Click to view the complete declaration details.
Date Date submitted to Customs.
Declaration Type Type of the declaration submitted.
Business Code – Business code and name of the owner of the declaration.
Name
Transport Doc. No. Transport document number such as Airway Bill or Bill of
Lading.
Status Current status of the declaration such as submitted, cleared
etc.
Make Request Click to initiate a new cancel request, against a particular
Button declaration.

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History Button Click to view the previous requests / status against the
particular declaration.

7.3. Initiating a Cancel Request

1. Click the Make Request button from the Cancel Declaration Search Results
screen.
The Cancel Declaration Request screen is displayed.

A summary of the declaration appears in the screen.

2. Select a valid reason for cancellation from the Cancellation Reason dropdown list.
3. In case no appropriate reason is available in the dropdown list then Others can be
chosen. If Others is selected then reason for requesting cancellation should be
entered in the box provided.
4. Select the cargo status from the Cargo Status dropdown list.
5. Upload files or documents related to the request as attachment in the template
format.
6. Click the Next button.
Applicable charges appear in the Cancel Declaration Request - Net Payment
Settlement Details screen.

7. Enter or view the following fields:

Fields/Buttons Description

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Charge Type Applicable charge types due to the cancellation are system
generated.
Amount Applicable amount due to the cancellation are system
generated.
Collect / Refund Determines whether the amount should be Collected or
Refunded due to the cancellation are system generated.
Payment Mode Select the mode of payment through which the Declarant
prefers to settle the applicable charges such as Standing
Guarantee A/C, Duty Credit A/C, E-Payment etc from the
dropdown list.
Payment Reference Select the account number assigned to the Standing
Guarantee A/C, Duty Credit A/C etc by Dubai Customs from
the dropdown list.
Only account numbers related to the involved parties will be
displayed for selection. The broker should use an importer’s
account only if he has been authorized by the importer to
use his account.
In the case of E-Payment, payment reference not required.
For more information on Account selection, see 10 E-
payments

8. Tick the designated box to declare that all provided particulars in the declaration
are true and correct.
9. Click the Next button once the cancellation request is ready to be submitted to
Dubai Customs.
Upon submission of the request an acknowledgement message containing the
Request Number, high-level declaration details and cancellation request details
with date & time of submission is displayed to the Declarant.

10. Click the Sign & Submit button to complete and submit the digitally signed
cancellation request.
Note: Any validation errors are notified to the Declarant at the end of each screen
completion on clicking the Next button.

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8. Printing a Declaration
It is possible to print any declaration submitted to Customs.
The types of print formats are as follows:
GCC Format
This format is available only when the status of the declaration is cleared. This
printout can be used as the official Customs Bill of Entry against the submitted
declaration. This needs to be printed on the prescribed stationery approved by the
GCC Customs Union.
Standard Format
This format is available irrespective of the declaration status. This print format can
be used if the user wants to take the declaration printout for their own purpose
such as filing, data checking etc. This format can be printed on A4 size plain paper.
Note: A declaration printed on standard format is not an official Customs Bill of
Entry. This should not be used or presented to any government or non-
government offices, entities, establishments or organizations.

8.1. Initiating a Declaration Print

1. In the main menu, click Mirsal II > Declaration > Print.
The Print Declaration Search screen appears.

A print can be requested by the declaration number for any particular declaration
2. Enter any one or more of the following.

Search Description
Declaration No. Number generated by the Customs system for the
declaration.
Enter the declaration number

3. Click the Search button.

The search results appear. Only selected high-level information related to the
declaration is displayed to identify the particular declaration. The user can view
the complete declaration by clicking the hyperlink on the declaration number.

Print Format Choose the format on which the print is required.

GCC format will be enabled on Cleared declarations only.

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4. Click the print icon in the “GCC” column to print declaration in GCC format.
5. Declaration will be printed with all the type of selected copies as shown below.
You may unselect if you do not require any particular type.

6. Click OK to proceed.
7. Click the print icon in “Standard” column to print the declaration in standard
format. Note: Only one declaration can be selected for print at a time.
The below View Customs Declaration screen appears.

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8. Click the Print button at the bottom of the screen.

The declaration is printed.
Note: Make sure that proper stationery format is available in the printer before
you click the Print button.

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9. E-Payment
E-Payment supports online payments for the electronic declarations that are
submitted through Dubai Trade Portal. The customers will select the payment method
when they submit their declaration requests and they will proceed with the payment
after the approval of their request.

Processing the payment will be executed through Dubai eGovernment gateway, and
when the confirmation on the payment is received from the eGovernment gateway,
Mirsal 2 will update the status of the declaration and will allow the customer to print
approved Bill of Entry form and collect his goods.

Note: If E-Payment is the selected mode for any of the charges, the remaining
charges must also be using E-Payment mode.

9.1. Viewing Declarations in E-payment

9.1.1. View Declarations E-Payment Pending
1. In the main menu, click Mirsal II > Declaration > E-Payment.
The E-Payment home page screen appears displaying declarations that are
currently pending for payment initiation. For more information on Initiating E-
Payment see section 9.2 Initiating an E-Payment request.

The following details are displayed:

Fields/Buttons Description
Status Search by Status of e-payment from the dropdown list. By
default system displays declarations under Pending status
for e-payment.
Initiate button Button to initiate the e-payment. One declaration must be
selected as minimum to begin the e-payment initiation. For

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more information on Initiating E-Payment see section 9.2

Initiating an E-Payment request.
Declaration Number Number generated by the Customs system for the
declaration.
Client Dec. Client’s reference number for the declaration, e.g. Job
Reference Number reference number etc.
Request Date Date on which declaration submitted to Customs
Amount Amount to be settled

9.1.2. View Declarations E-Payment Initiated

1. In the main menu, click Mirsal II > Declaration > E-Payment
The E-Payment home page screen appears displaying declarations that are
currently pending for payment initiation. For more information on Initiating E-
Payment see section 9.2 Initiating an E-Payment request.
2. Open the Status dropdown box
3. Select Initiated from the list of values
The E-Payment screen with declaration status as initiated appears.

The following details are displayed.

Fields/Buttons Description
Status Search by Status of e-payment on which results are displayed.
Recheck button Button to recheck the latest status of any particular declaration.
Tick check box of one declaration must be selected as minimum
to begin the Recheck. The E-Payment acknowledgement screen
shown under section 9.2 appears with latest status of the
payment.
Declaration Number Number generated by the Customs system for the declaration.
Client Dec. Client’s reference number for the declaration, e.g. Job reference
Reference Number number etc.
Request Date Date on which declaration submitted to Customs

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Amount Amount to be settled

9.1.3. View Declarations E-Payment Successful

1. In the main menu, click Mirsal II > Declaration > E-Payment
The E-Payment home page screen appears displaying declarations that are
currently pending for payment initiation. For more information on Initiating E-
Payment see section 9.2 Initiating an E-Payment request.
2. Open the Status dropdown box
3. Select Successful from the list of values
The following screen appears.

4. Enter any one or more of the following.

Search Description
Status Search by Status of e-payment
Declaration No. Number generated by the Customs system for the
declaration.
Enter the declaration number if the search is against any
particular declaration
From Date Date on which the selection should begin.
To Date Date on which the selection should end.

5. Click the Display List button.

The search results screen appears.

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9.1.4. View E-Payment Transaction History

Declarant can view the complete e-payment transaction history of any particular
declaration. This option will be available on declarations displayed under search
results of Initiated or Successful e-payment status. Click on the Declaration Number
hyper link.

The following screen appears.

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9.2. Initiating an E-Payment Request

1. In the main menu, click Mirsal II > Declaration > E-Payment.
The E-Payment home page screen appears displaying declarations that are
currently pending for payment initiation

2. Tick the designated Check box available against each declaration number for which
the declarant intend to initiate the payment
Note: Multiple declarations can be selected for e-payment through a single
initiation
3. Click the Initiate button to proceed with e-payment.

The following screen appears.

4. Click the Confirm button to complete the initiation. The user will be directed to
the E-Payment service provider gateway.

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The following screen appears. This screen belongs to the E-Payment service
provider. It is shown here for the purpose of reference. Appearance may not look
the same.

5. Select the method of payment

6. Click the Pay button.
The following screen appears. This screen belongs to the E-Payment service
provider. It is shown here for the purpose of reference. Appearance may not look the
same.

7. Click the I agree button if you agree with the disclaimer notes.
The following screen appears. This screen belongs to the E-Payment service
provider. It is shown here for the purpose of reference. Appearance may not look the
same. The sample below belongs to the credit card payment. This screen will vary
according to the method of payment.

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8. Enter the required details and click the confirmation button to complete the e-
payment process at service provider gateway.
The E-Payment acknowledgement screen appears with status of the payment.

The following details are displayed:

Fields/Buttons Description
Transaction Number Reference number generated by the Customs system for the
payment.
Transaction Date Date on which transaction made to Customs.
DEG Transaction Service provider reference number for the particular
Number transaction.
DEG Transaction Date on which transaction made to Service provider.
Date

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Payment Method Method of payment used for the transaction such as credit
card, bank transfer etc.
Status Status of the transaction such as success, failure etc.
Transaction Amount Amount transmitted in this transaction
Message Message if any available according to the Status. For e.g. if
status is ‘failed’ then Message could be reason for the
failure.

9. Click the Close button to close the acknowledgement screen.

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10. Submit Acknowledgment

On selected Declaration Types Dubai Customs requires acknowledgment from the
involved parties. For more information see 14.7 Acknowledgment

Acknowledgment
Acknowledgment can be searched using the following two ways:
• Perform Acknowledgement Worklist
• View Acknowledgement Worklist
• Search Acknowledgment

10.1. Perform Acknowledgment using Worklist

This will be the first screen when clicking the Perform Acknowledgment service. In this
screen, only the Declaration/s with pending Acknowledgment will be displayed.
Accepting or Declining Acknowledgment can already be done in this screen. For more

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information on Accepting Acknowledgment, see section 10.6 Accepting

Acknowledgment. For more information on Declining Acknowledgment, see section
10.7 Declining Acknowledgment.

To view using Perform Acknowledgment Worklist

10. In the main menu, click Mirsal II > Acknowledgment > Perform Acknowledgment.
The Perform Acknowledgment Worklist screen appears with the selected high-
level information related to the Declaration is displayed to identify the particular
Declaration request

11. The following details are displayed:

Fields/Buttons Description
Accept Checkbox Checkbox is ticked when submitting to accept an
Acknowledgment. To acknowledge single or multiple
declarations, tick the checkbox of the declaration to accept
the acknowledgment.
Declaration No Number generated by the Customs system for the
declaration. This is hyperlinked, if clicked the details of the
declaration is viewed in a separate screen.
For more information on the view declaration, see section
Error! Bookmark not defined. Error! Reference source not
found. (To view the Declaration Details).

Date This is the Declaration Date. The date when the declaration
is submitted.
Buyer/Importer Business code and name of the Importer of the declaration.
Code-Name

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Seller/Exporter Business code and name of the Exporter of the declaration.

Code-Name
Value (AED) The total Invoice value of the declaration.
Dec Remarks This is the Declaration Remarks, it tells about the type of
transaction made to the declaration.
Possible values includes:
1. New – A New declaration is submitted
2. Amended – The declaration is amended by the owner
3. Cancelled – The declaration is cancelled by the owner

Amended and Cancelled are hyperlinked, if clicked the

details of the Amendments and Cancellation is displayed.
Decline Button Click to decline acknowledgment of a particular declaration.

For more information on Accepting Acknowledgment, see

section 10.7 Declining Acknowledgment

12. Select the Pending Acknowledgment from dropdown list.

Selecting any of the periods in the Pending Acknowledgment from refreshes the
list as per the period selected.
13. Check the Undersigning Statement box.
Ticking this checkbox is a pre-requisite before accepting the acknowledgment.
For more information on Accepting Acknowledgment, see section 10.6 Accepting
Acknowledgment
14. Click the Accept button.
This will initiate the acceptance of the acknowledgment.
For more information on Accepting Acknowledgment, see section 10.6 Accepting
Acknowledgment

10.2. View Acknowledgment using Worklist

This will be the first screen when clicking the View Acknowledgment service. In this
screen, the Owner of the Declaration can track the pending acknowledgment. The
history of the acknowledgment can also be viewed here. For more information on
Acknowledgment History, see section 10.5.1.1 View Acknowledgment History.

To track using View Acknowledgment Worklist

1. In the main menu, click Mirsal II > Acknowledgment > View Acknowledgment.
The View Acknowledgment Worklist screen appears with the selected high-level
information related to the Declaration is displayed to identify the particular
Declaration request

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2. The following details are displayed:

Fields/Buttons Description
Declaration No Number generated by the Customs system for the
declaration. This is hyperlinked, if clicked the details of the
declaration is viewed in a separate screen.
For more information on the view declaration, see section
Error! Bookmark not defined. Error! Reference source not
found. (To view the Declaration Details).

Date This is the Declaration Date. The date when the declaration
is submitted.
Buyer/Importer Business code and name of the Importer of the declaration.
Code-Name
Seller/Exporter Business code and name of the Exporter of the declaration.
Code-Name
Value (AED) The total Invoice value of the declaration.
Dec Remarks This is the Declaration Remarks, it tells about the type of
transaction made to the declaration.
Possible values includes:
1. New – A New declaration is submitted
2. Amended – The declaration is amended by the owner
3. Cancelled – The declaration is cancelled by the owner

Amended and Cancelled are hyperlinked, if clicked the

details of the Amendments and Cancellation is displayed.
History Button Click to view the previous details and status of
acknowledgment against the particular declaration.

For more information on Acknowledgment History, see

section 10.5.1.1 View Acknowledgment History

3. Select the Pending Acknowledgment from dropdown list.

Selecting any of the periods in the Pending Acknowledgment from refreshes the
list as per the period selected.

10.3. Searching Acknowledgment using Quick Search

Quick search is useful when the user knows the declaration number.

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To search using Quick Search

1. In the main menu, click Mirsal II > Acknowledgment > Search.
The Acknowledgment Search screen appears with the Quick Search tab selected
as default.

2. Enter the value on the required field:

Field Description
Declaration No. Enter the Declaration Number available on the successful
new declaration submission message.

3. Click the Search button.

The search results are displayed.
For more information on the search results, see section 10.5 Viewing the Search
Results for Acknowledgment

10.4. Searching Acknowledgment using Advanced

Search
Advanced search is useful when the user does not remember the declaration number,
as it provides more search fields such as declaration date, acknowledgment status, and
importer and exporter business code.
Enter values in the required field to initiate search.

To search using Advanced Search

1. In the main menu, click Mirsal II > Acknowledgment > Search.
The Acknowledgment Search screen appears with the Quick Search tab selected
by default.
2. Click the Advanced Search tab.
The Advanced Search screen appears.

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3. Enter any one or more of the following:

Search Description
Purpose Select the Purpose of searching the acknowledgment:
1. Perform Acknowledgment – selected by the other party of
the declaration in which an acknowledgment is required
from him.
2. View Acknowledgment – selected by the Owner of the
Declaration who wants to track the status of the declaration
acknowledgment.
Declaration Type Select the type of declaration required from the dropdown
list.
Declaration Types that requires acknowledgment are the
following:
1. EX2 - Export from Local to Dubai FZ
2. TR1 - Transfer of Cargo by Dubai based CW
3. TS6 - FZ Transit between Dubai based FZ
4. TR2 - Transfer within a FZ
Declaration From Declaration From Date is Mandatory. Enter the date in the
Date textbox provided or select on a Calendar by clicking on the
image beside.
Declaration To Date Declaration To Date is Mandatory. Enter the date in the
textbox provided or select on a Calendar by clicking on the
image beside.
Acknowledgment Acknowledgment Status is defaulted to “Pending”. Select
Status other status by clicking on the dropdown list.
Other statuses includes:
1. Accepted
2. Declined
Business’ Code Enter the Business Code in the provided textbox or select
from the look-up.
To select the Business Code the following should be
considered:
1. If Broker is searching, the Business Code should be the
Owner of the Declaration.

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2. If Owner of the Declaration is searching, the Business

Code should be the Acknowledgment Owner of the
declaration.
3. If the Acknowledgment Owner is searching, the Business
Code should be the Owner of the Declaration.
Client’s Ref. Dec. Optionally enter to search against the Client Declaration
No. Reference Number.

4. Click the Search button.

The search results are displayed.
For more information on the search results, see section 10.5 Viewing the Search
Results for Acknowledgment

10.5. Viewing the Search Results for Acknowledgment

Only selected high-level information related to the declaration and acknowledgment
details is displayed to identify the particular declaration.

The following details are displayed:

Fields/Buttons Description
Accept Checkbox Checkbox is ticked when submitting to accept an
Acknowledgment. To acknowledge single or multiple
declarations, tick the checkbox of the declaration to accept
the acknowledgment.
Declaration No Number generated by the Customs system for the
declaration. This is hyperlinked, if clicked the details of the
declaration is viewed in a separate screen.
For more information on the view declaration, see section
Error! Bookmark not defined. Error! Reference source not
found. (To view the Declaration Details).

Date This is the Declaration Date. The date when the declaration
is submitted.
Importer Code- Business code and name of the Importer of the declaration.
Name
Exporter Code- Business code and name of the Exporter of the declaration.
Name

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Value The total Invoice value of the declaration.

Ack. Status This is the Acknowledgment Status, it tells about the state
of the Acknowledgement of the declaration.
Possible values includes:
1. Requested – Acknowledgment is Requested
2. Pending – Acknowledgment is Pending
3. Accepted – Acknowledgment is Accepted
4. Declined - Acknowledgment is Declined
Ack. Date This is the Acknowledgment Date, it tells about the date
when Acknowledgment had been submitted, either
Accepted or Declined.

When the Acknowledgment Status is in Requested or

Pending state, the Acknowledgment Date is blank.
Dec Remarks This is the Declaration Remarks, it tells about the type of
transaction made to the declaration.
Possible values includes:
1. New – A New declaration is submitted
2. Amended – The declaration is amended by the owner
3. Cancelled – The declaration is cancelled by the owner

Amended and Cancelled are hyperlinked, if clicked the

details of the Amendments and Cancellation is displayed.
Decline Button Click to decline acknowledgment of a particular declaration.

For more information on Accepting Acknowledgment, see

section 10.7 Declining Acknowledgment
History Button Click to view the previous details and status of
acknowledgment against the particular declaration.

For more information on Acknowledgment History, see

section 10.5.1.1 View Acknowledgment History

10.5.1.1. View Acknowledgment History

To view the Acknowledgment History
1. Click the History button from the search results screen, to view the history
of the acknowledgment.
2. The Acknowledgment History screen appears.

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History shows all the acknowledgment made against the specific declaration such
as status of acknowledgment, date of status and the decline reason. The
Declaration No. is hyperlinked, if clicked the details of the declaration is viewed in
a separate screen.
For more information on the view declaration, see section Error! Bookmark not
defined. Error! Reference source not found. (To view the Declaration Details).

10.5.1.2. View Amendment Summary

1. Click the Amended hyperlink of a particular declaration from the search results
screen, to view the details of the Amendment.
2. The Amendment Summary screen appears.

3. The Amendment Summary shows all the amended attributes made against the
declaration such as Gross Weight, Importer Code, Cargo Type, etc. The

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Declaration No. is hyperlinked, if clicked the details of the declaration is

viewed in a separate screen.
For more information on the view declaration, see section Error! Bookmark not
defined. Error! Reference source not found. (To view the Declaration Details).
The Amendment Summary also includes the reason for the Amendment and the
status of the physical cargo. If declaration contains attachment, it is displayed and
the content can be viewed if the file is clicked.

10.5.1.3. View Cancellation Summary

1. Click the Cancelled hyperlink of a particular declaration from the search results
screen, to view the details of the Cancellation.
2. The Cancellation Details screen appears.

3. The Cancellation Details shows a high-level detail of the declaration such as

Declaration Type, Cargo Channel Cargo Status, etc. The Declaration No. is
hyperlinked, if clicked the details of the declaration is viewed in a separate
screen.
4. For more information on the view declaration, see section Error! Bookmark not
defined. Error! Reference source not found. (To view the Declaration
Details).
The Cancellation Details also includes the reason for the cancellation of the
declaration.

10.6. Accepting Acknowledgment

1. To accept one or more acknowledgment, tick single or multiple checkbox;
2. Tick the undersigning statement and
3. Click the Accept button from the Acknowledgment Search Results screen.

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4. The Accept Acknowledgment Confirmation screen appears.

5. Click the Finish button from the Accept Acknowledgment Confirmation screen.

10.7. Declining Acknowledgment

1. Click the Decline button of a particular declaration from the Acknowledgment
Search Results screen.
The Decline Reason screen is displayed.

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2. Enter any one or more of the following:

Search Description
Decline Reason Decline Reason is mandatory
Select the reason from a pre-defined Decline Reason in the
dropdown list provided.
Other Reason If the Decline Reason selected is “Others”, enter the other
reason on the textbox provided.

3. Click the Submit button to decline the acknowledgment.

4. The Decline Acknowledgment Confirmation screen is displayed.

5. Click the Finish button from the Decline Acknowledgment Confirmation screen.

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11 Submitting a Courier Batch Declaration

Batch Information required as part of Courier Batch Submission is entered in Courier
Batch Submission screen. Complete details of the declarations to be submitted will be
available in the .csv file which will be uploaded as part of Courier Batch Submission.
Note: This Module is available to companies that are registered with Dubai Customs as
a Courier Company

11.1 Entering Courier Batch Information

1. In the main menu, click Mirsal II > Declaration > Courier Batch Submission.
The Courier Batch Submission form appears.

2. Enter the following fields:

Field Description
Transaction Type Select the required Transaction Type from the dropdown
list.
Transaction Type denotes the service type of the
declaration.
Courier Batch Declaration can be submitted for any one of
the following Transaction Types:
• New
• Amend

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• Cancel

Type of Movement Select the required Type of Movement. Courier Batch

Declaration can be submitted for any of the following Type
of Movements:
• Inbound
• Outbound

Cargo Handler’s Enter or select the Cargo Handler’s Premise Code.

Premise Code Cargo Handler’s Premise Code is the Premise Code of the
party with whom the cargo is stored before clearance.
For more information on how to search for the Cargo
Handler’s Premise Code, see section 2.1.3
Cargo Channel Select the Cargo Channel from the drop down list. Cargo
channel is the transportation mode used for shipping the
goods.
Following are the available Cargo Channels:
• Courier Air
• Courier Land

Port of Load (POL)

Master Transport Enter the Master Airway Bill.
Document Number This is entered based on the declaration type inbound (for
import), or outbound (for export).

Carrier Registration Enter the Carrier registration number based on the

Number declaration type inbound (for import), or outbound (for
export).
Carrier registration number is the flight number in the case
of Courier Air.
For more information on how to search for the carrier
registration number by vessel name, voyage number or
calling port, see section 2.1.3
Carrier Number In case cargo channel is Courier Land, enter Carrier number
based on the declaration type inbound (for import), or
outbound (for export) or both (for transit).
Scheduled Date Enter or select the scheduled date in the case of Courier
Air/ Courier Land. Scheduled date is the expected arrival /
departure date of the carrier.
The scheduled date is entered based on the declaration type
inbound (for import), or outbound (for export).

Attach File Enter or select the file which contains the complete details
of the declarations to be submitted. Click on “Browse”
button to select the file. File should be in the “.csv”
format.
Refer Data Element Segregation Matrix for the attributes.
Refer “Message formats for Courier UI Upload”/ “EIS Bulk
Declaration” for the structure of file/XSD.

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3. Click the Submit button

11.2 Signing Courier Batch Submission

After entering the Courier Batch Information the Courier Batch Submission proceeds to
the Courier Batch Submission Review screen.
1. Tick the designated box to declare that all provided particulars in the
declaration are true and correct.
2. Click the Sign & Submit button once complete data is entered and you are
ready to submit the declarations.

A confirmation message containing Batch Reference Number is displayed.

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12. Tracking Courier Batch Declarations

You can track the declaration already submitted to Dubai Customs via Courier Batch
Submission or Courier B2B to see the current status and condition of the declaration.
Declarations can be tracked using the following two ways:
By Batch Details
By Declaration Details
Note: This Module can be availed by companies that are registered with Dubai
Customs as a Courier Company

12.1. Tracking Courier Batch Declarations using Batch

Details Search
Batch Details search is useful when the user knows the Batch Reference
Number/Master Transport Document Number/Carrier Registration Number/Carrier
Number/ Date.

12.1.1. To track using Batch Details Search

1. In the main menu, click Mirsal II > Declaration > Track Courier Batch.
The Track Courier Batch screen appears with the By Batch Details tab selected as
default.

2. Enter any of the following.

Search Description
Search By Batch Select “Batch Reference No.” from the “Search By” drop
Reference Number down list.
Enter the Batch Reference Number.
Search By Master Select “Master Transport Doc. No.” from the “Search By”
Transport Document drop down list.
Number Enter the Master Transport Document Number.
Search By Carrier Select “Carrier Registration No.” from the “Search By” drop
Registration Number down list.

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Enter Carrier Registration Number & Scheduled Date.

Search By Carrier Select “Carrier No.” from the “Search By” drop down list.
Number Enter Carrier Number & Scheduled Date.
Search By Date Select “Date” from the “Search By” drop down list.
Select a Date range. A default range will be shown. Default
value for “From Date” is Current Day -1 and “To Date” is
Current Day.

3. Click the Search button.

The search results are displayed.
For more information on the search results, see section 12.1.2 Viewing Courier
Batch Search Results.

12.1.2. Viewing Courier Batch Search Results

Only high-level information related to the batch is displayed to identify the
particular batch.

The following details are displayed:

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Fields/Buttons Description
Batch Reference Number generated by the Customs system for the courier
Number batch submission.
Request Date Date submitted to Customs.
Transaction Type Type of transaction in which batch has been submitted.
Master Transport Master Transport Document Number such as Master Airway
Doc. No. Bill.
Cargo Handler’s Name of the party with whom the cargo is stored before
Name clearance.

12.1.3. To print the Batch wise Declaration Details

1. Tick the designated Check box available against each Batch Reference Number for
which the declarant intend to initiate the print.
2. Click the Print Details button from the Track Courier Batch by Batch Details -
Results screen, to view the complete House Transport Document Numbers in the
selected batch.

The Courier Submission Details screen appears.

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3. Click the Print button from the Courier Submission Details screen.

12.1.4. To print Cleared Declaration Details

1. Tick the designated Check box available against each Batch Reference Number for
which the declarant intend to initiate the print.

2. Click the Print Cleared Declarations button from the Track Courier Batch by Batch
Details -Result screen, to view only the cleared House Transport Document
Numbers in the selected batch.

The Courier Submission Details screen appears.

3. Click the Print button from the Courier Submission Details screen.

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12.1.5. To view the Batch wise Declaration Details

1. Click the Details button against the Batch Reference Number from the Track
Courier Batch by Batch Details -Result screen, to view the complete House
Transport Document Numbers in the batch.

The Declaration Details screen appears.

The following details are displayed:

Fields/Buttons Description
Batch Reference No. Number generated by the Customs system for the courier
batch submission.
Request Date Date submitted to Customs.
Transaction Type Type of transaction in which batch has been submitted.
Master Transport Master Transport Document Number such as Master Airway
Doc. No. Bill.
Cargo Handler’s Name of the party with whom the cargo is stored before
Name clearance.
Premise Name Name of the Cargo Handler’s Premise.
Declaration No. Number generated by the Customs system for the
declaration.
Request Date Date when Declaration has been created.
Request No. Request Number generated by Customs against the
Declaration Number.
Declaration Type Type of the declaration submitted.
Transport Doc. No. House Transport Document Number such as House Airway
Bill.
Status Current status of the declaration such as submitted,

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rejected, cleared etc.

Status Remarks Status Remarks, if any such as not for local release,
controlling authority inspection required etc.

12.1.6. To view the Rejected Declaration Details

1. Click the View button of the declaration which has status “Rejected” from the
Declaration Details screen, to view the rejected declaration details.

The Batch Details & Declaration Details of the Rejected Declaration appears on
the screen.

12.1.7. To view the Declaration Details

1. Click the View button from the Declaration Details screen, to view the
complete declaration details.
The View Customs Declaration screen appears.

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2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the declaration is always the latest available version.
For e.g. when a declaration is initially submitted, it is marked as version 1.
Later if any amendment is made to the same declaration then it is marked
as version 2. Therefore, the default display is version 2 - the amended
version of the declaration.
The declaration information has been grouped into related segments for easy viewing.
Wherever multiple information is available against the same segment an additional
button has been provided to view details where the display area cannot carry the
complete information (e.g. marks & numbers, container details, invoice details and
vehicle details)
3. Click the View button in the Invoice Details section.
The invoice details screen appears.

4. Click the Vehicles button to view the vehicle details.

The Vehicle Details screen appears.

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12.1.8. To view the Rejected Declaration Details

1. Click the View Rejected Details button from the Declaration Details screen, to
view the complete rejected declaration details.

The Rejected Courier Declarations screen appears.

The following details are displayed:

Fields/Buttons Description
Batch Reference No. Number generated by the Customs system for the courier
batch submission.
Request Date Date submitted to Customs.
Transaction Type Type of transaction in which batch has been submitted.
Master Transport Master Transport Document Number such as Master Airway
Doc. No. Bill.
Cargo Handler Name Name of the party with whom the cargo is stored before
clearance.
Premise Name Name of the Cargo Handler’s Premise.

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Declaration No. Number generated by the Customs system for the

declaration.
Request Date Date when Declaration has been created.
Declaration Type Type of the declaration submitted.
Transport Doc. No. House Transport Document Number such as House Airway
Bill.
Reject Reason Details of declaration rejection.

12.2. Tracking Courier Batch Declarations using

Declaration Details Search
Declaration Details search is useful when the user knows the Declaration Number/
Status & Date range/Date range/Inbound Master Transport Document Number &
Inbound House Transport Document Number/Outbound Master Transport Document
Number & Outbound House Transport Document Number in the submitted batch.

12.2.1. To track using Declaration Details Search

1. In the main menu, click Mirsal II > Declaration > Track Courier Batch.
The Track Courier Batch screen appears with the By Batch Details tab selected
as default.
2. Click the By Declaration Details tab.

The Track Courier Batch screen appears with the By Declaration Details tab
selected.

3. Enter any of the following.

Search Description
Search By Select “Declaration No.” from the “Search By” drop down
Declaration list.
Enter the Declaration Number.
Search By Status Select “Status” from the “Search By” drop down list.
Select the status from the “Status” drop down list.

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Select a Date range. A default range will be shown. Default

value for “From Date” is Current Day -1 and “To Date” is
Current Day.
Search By Date Select “Date” from the “Search By” drop down list.
Select a Date range. A default range will be shown. Default
value for “From Date” is Current Day -1 and “To Date” is
Current Day.
Search By Inbound Select “Inbound Transport Doc.” From the “Search By” drop
Transport Document down list. Enter Inbound Master Transport Document
Number Number & Inbound House Transport Document Number.
Search By Outbound Select “Outbound Transport Doc.” From the “Search By”
Transport Document drop down list. Enter Outbound Master Transport Document
Number Number & Outbound House Transport Document Number.

4. Click the Search button.

The search results are displayed.
For more information on the search results, see section 12.2.2 Viewing Courier
Declaration Search Results.

12.2.2. Viewing Courier Declaration Search Results

Only high-level information related to the declaration is displayed to identify the
particular declaration.

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The following details are displayed:

Fields/Buttons Description
Declaration No. Number generated by the Customs system for the
declaration.
Date Date when Declaration has been created.
Request No. Request Number generated by Customs against the
Declaration Number.
Declaration Type Type of the declaration submitted.
Transport Doc. No. House Transport Document Number such as House Airway
Bill.
Status Current status of the declaration such as submitted,
rejected, cleared etc.

12.2.2.1. To view the Batch Details of the Declaration

1. Click the Batch Details button from the Track Courier Batch by Declaration
Details -Result screen, to view the batch information of the declaration.

The Batch Details screen appears.

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12.2.2.2. To view the Declaration Details

1. Click the View button from the Track Courier Batch by Declaration Details -
Result screen, to view the complete declaration details.

The View Customs Declaration screen appears.

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2. Select the version you want to view from the dropdown list and click the Show
button.
Note: The default display of the declaration is always the latest available version.
For e.g. when a declaration is initially submitted, it is marked as version 1.
Later if any amendment is made to the same declaration then it is marked
as version 2. Therefore, the default display is version 2 - the amended
version of the declaration.
The declaration information has been grouped into related segments for easy viewing.
Wherever multiple information is available against the same segment an additional
button has been provided to view details where the display area cannot carry the
complete information (e.g. marks & numbers, container details, invoice details and
vehicle details)
3. Click the View button in the Invoice Details section.
The invoice details screen appears.

4. Click the Vehicles button to view the vehicle details.

The Vehicle Details screen appears.

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12 Account Statement

You can search for the statement of the account facility available with Dubai Customs.

12.1. Searching Statement of Account using Quick

Search
Quick search can be performed using Account Type and Account Number.

To search using Quick Search

1. In the main menu, click Mirsal II > Support Services > Account Statement.
The Account Statement Search screen appears with the Quick Search.

2. Enter any one or both of the following fields:

Field Description
Account Type Account Type is defaulted to “All” . Select a particular
Account Type from the dropdown list.

Account type is the type of account used to pay charges

while submitting any transaction. Account Types can be:
• Credit/ Debit Account
• Standing Guarantee
Account No. Account Numbers belong to the Account type selected.
Display Button Click to Display the Account summary of the Account type
and Account number selected.

3. Click the Display button.

The search results are displayed.

12.2. Viewing the Search Results

Selected high-level information related to the Account is displayed as given below.

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The following details are displayed:

Fields/Buttons Description
Account No Account Number for which the details to be displayed
Account Type Account Types like Credit/ Debit Account, Standing
Guarantee
Account Name Account Name of the company
Guarantee Type Type of Guarantee provided to open this account
Guarantee Amount Total Guarantee Amount of the account
Used Amount Total Amount used for using this account
Available Balance Total available balance on this account
Last Updated Date Last updated Date and Time
& Time
View Button Click to view the complete Account Transaction details for
the selected transaction date.
Download Button Click to Download the complete Account Transaction details
of a selected transaction date in a file.

Following details will be downloaded:

a. Transaction Number
b. Transaction Date
c. Transaction Type
d. Amount
e. Dr/Cr
f. Reference Number.
g. Reference Party.
h. Master Transport Document No.
i. House Transport Document No.
j. Declarant Reference No.

4. Enter the following field:

Field Description
Transaction(s) for • The date on which the Account transactions are made
the Date • Transaction Date is defaulted to current date.

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To view the Account Transaction Details

5. Click the View button from the search results screen, to view the complete
Account Transaction details.
6. The View Account Transaction Details screen appears.

The following details are displayed:

Fields/Buttons Description
Transaction No Transaction Number of the Account Transaction made
Transaction Type Type of the Account Transaction made
Amount(AED) Amount of the Account Transaction in AED
Dr/Cr To indicate whether the transaction is Debit (Dr) or Credit
(Cr)
Reference No Reference number for which the Transaction is made
Reference Party Reference party for whom the Transaction is made

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13. Print Vehicle

It is possible to print vehicle information of the declaration submitted to Customs.
Selected vehicle information or all vehicle information of the declaration can be
printed.

13.1. Initiating the Print Vehicle

7. In the main menu, click Mirsal II > Declaration > Print Vehicle.
The Print Vehicles Search screen appears.

Vehicle information can be printed using chassis number for any particular vehicle
or user can make one or more vehicle information print by entering declaration
number.
Enter any one or both of the following.

Search Description
Declaration No. Number generated by the Customs system for the
declaration.
Enter the declaration number
Chassis number Vehicle Chassis number of the declaration
Enter the Chassis number

8. Click the Search button.

The search result appear as shown below. Only selected high-level information
related to the Vehicle records are displayed. The information like declaration
number, chassis no, Exporter & Importer details.

9. Select the vehicle records for the printing and click the print vehicles button to print
the selected vehicle records.
The selected Vehicle detail screen appears as below.

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10. Click the Print button at the bottom of the screen.

The Vehicle record is printed.

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14. Printing a Courier batch declarations

It is possible to print any courier batch declaration submitted to Customs.
The types of print formats are as follows:
1. GCC Format
This format is available only when the status of the declaration is cleared. This
printout can be used as the official Customs Bill of Entry against the submitted
declaration. This needs to be printed on the prescribed stationery approved by the
GCC Customs Union.
2. Standard Format
This format is available irrespective of the declaration status. This print format can
be used if the user wants to take the declaration printout for their own purpose
such as filing, data checking etc. This format can be printed on A4 size plain paper.
Note: A declaration printed on standard format is not an official Customs Bill of
Entry. This should not be used or presented to any government or non-
government offices, entities, establishments or organizations.

14.1. Initiating a Print Courier batch

11. In the main menu, click Mirsal II > Declaration > Print Courier Batch.
The Print Courier Batch Search screen appears.

A print courier batch can be requested by the batch number for any particular
courier batch and optional Declaration type to narrow down the search. Also check
box option available to exclude low value and GCFT Declarations.
12. Enter any one or more of the following.

Search Description
Batch no Number generated by the Customs system for the courier
batch.
Declaration type Type of declaration such as Import to Local from Row.
You may select the Declaration type from the drop down
list.

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Check box Tick the check box to exclude low value and GCFT
Declarations

13. Click the Search button.

The search results appear. Only selected high-level information related to the
declaration is displayed to identify the particular declaration. The user can view
the complete declaration by clicking the hyperlink on the declaration number.

14. From the search Results, select declaration(s) you want to print by ticking the
check box.
15. Choose the Print option for GCC format or standard format for the selected
declaration(s) you want to print.
16. Declaration will be printed with all the type of selected copies as shown below.
You may unselect if you do not require any particular type.

17. Click OK to proceed.

Declaration for the selected courier batch will be printed with selected print
format chosen

Note: Make sure that proper stationery format is available in the printer before
you click the Print button.

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13 File Upload Utility

13.1 Create Vehicle Record
Step1:
Open the File upload utility by clicking the icon or select it from your Microsoft
® Windows™ Start menu.
Step2:
Provide vehicle details as you can see in the following screen shot.

Step2: Provide Vehicle Detail

Step3:
Click Add Button to create record in the list.

Here is how the utility will show the vehicle details once record is added.

Multiple vehicle records can be created by following the above steps i.e. Step 2 and 3.

13.2 Create File for Upload

Step1:

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Click Save Button

Click Save on the File “Save As” dialog box.

Step 2:
Open file and review for correctness

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14 Appendix
14.1 Declaration Type Mapping
Old Bill Types Old Declaration Types New Declaration Type
Mirsal 1 Mirsal 2
Local Import Bill Import from – OUTSIDE Import to Local from ROW (Rest of
and Location – Any location the World)
If Importing FZ is non Dubai FZ Transit In
based
If Importing CW is non Dubai Import to CW from ROW
based
Import to Local After Temporary
Admission
Import from – FREE ZONE Import to Local from FZ (Free
and Location – Any of the free Zone)
zones
Import from – DUTY FREE Import to Local from CW (Customs
STORAGE and Location – Customs Warehouse)
Warehouse or
Import for Re Export to Local from
CW
or
Temporary Admission from CW to
Local
or
Import to CW from Local (after
temporary admission)
Import from – OUTSIDE Import to Local from GCC
and Location – Any location with (statistical Import)
Port of Loading as any of the GCC
ports
Re-Export Bill Import from – OUTSIDE Import for Re Export to Local from
and Location – Any location ROW
Import from – FREE ZONE Import for Re Export to Local from
and Location – Any of the free FZ
zones
Export Bill Export from – LOCAL Export from Local to ROW
and Location – Any location or
Temporary Export from Local to
ROW
or
Re Export to ROW (after import for
re export)
or
Return to ROW after Temporary
Admission
Export from – DUTY FREE Export from CW to ROW
STORAGE or

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Old Bill Types Old Declaration Types New Declaration Type

Mirsal 1 Mirsal 2
and Location – Customs Export from CW to FZ
Warehouse or
Export from, Dubai CW to Non-
Dubai CW (Other Emirates & GCC)
or
Export from, Dubai CW to Non-
Dubai FZ (Other Emirates & GCC)

Export from – FREE ZONE FZ Transit Out

and Location – Any free zone or
FZ Transit Out to Non-Dubai FZ
(Other Emirates & GCC)
or
FZ Transit Between Dubai based FZ
Export from – LOCAL Export from Local to FZ
and Location – Land Transport (to or
any of the freezones) Temporary Export from Local to FZ
or
Re Export to FZ (after Import for
Re Export)
Statistical Export from – LOCAL Export from Local to GCC
Export Bill and Location – Any location and (statistical export)
GCC Country Destination – Any of
the GCC countries
Free zone DFSA Import to –FREE ZONE and FZ Transit In
Bill Location – Any of the free zones or
Return to FZ after Temporary
Admission
or
If the Importing FZ is Dubai FZ Transit In from GCC and Other
based Emirates FZ and GCC Local Market
Import to – DUTY FREE STORAGE Import to CW from ROW
and Location – Customs or
Warehouse Import to CW from FZ
(If the Importing CW is Dubai or
based)
Transfer of Cargo by Dubai-based
CW
or
Import to CW from Local (after
temporary admission)
or
Import to Dubai CW from Non-
Dubai CW (Other Emirates & GCC)
or
Import to Dubai CW from Non-
Dubai FZ (Other Emirates & GCC)
FZ internal Transfer Transfer within a FZ

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Old Bill Types Old Declaration Types New Declaration Type

Mirsal 1 Mirsal 2
Transit Bill Import from – OUTSIDE Transit (ROW to ROW)
and Location – Any location and
Country of Destination – Any
country other than GCC countries
Temporary Temporary Entry from – OUTSIDE Temporary Admission from ROW to
Admission and Location – Any location Local
Temporary Entry from – FREE Temporary Admission from FZ to
ZONE and Location – Any free Local
zone
Transfer Bill Internal Freezone Transfer Transfer within a FZ

14.2 INCO Terms

Inco terms are the international Trade terms that are widely used throughout the
world. The most commonly used are CIF (cost, Insurance and Freight), FOB (Free on
Board), EXW(Ex works), DDU (Delivery Duty Unpaid), CPT (Carriage Paid To). The table
below demonstrates whether it is required to add Insurance or Freight based on the
term you have selected.

Inco term Insurance Cost Required Freight Cost Required

CIF No No
CFR Yes No
CIP No No
CPT Yes No
DAF No No
DAP No No
DAT No No
DDP No No
DDU No No
DEQ No No
DES No No
EXW Yes Yes
FAS Yes Yes
FCA Yes Yes
FOB Yes Yes

14.3 Statistical Quantity

Quantity in detail according to line level invoice information such as how many pieces
or length or liters etc, depending on the commodity.
Statistical Quantity Measurement Unit will be auto displayed by system according to
the commodity (e.g. Yards, Liters)
Quantity unit where duty is calculated on number of pieces or weight (such as Tobacco
products).

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14.4 Customs Broker

A Customs broker submits the declaration and is aware of all the Customs procedures
that are required to make declarations. He is responsible for the following:
Submitting all kinds of declarations
Retaining original documents for the period stipulated by the Customs
A Customs Broker can be a Private Customs Broker (PCB) or a Sub Customs Broker (SCB)
A Private Customs Broker(PCB) is a person who represents the company for which he is
employed (for e.g., local trading company, Free Zone Company, Shipping Agent,
Private Customs Warehouse Consignee etc.) to make the declarations.
A Sub Customs Broker (SCB) is a person who represents the General Broking Company
(GCB) and can submit declarations to Customs on behalf of any local trading company,
Free Zone Company, Shipping Agents, ATA agents, Walk in Customers etc.
A General Customs Broker (GCB) is a Customs broking company who will have SCB’s to
represent its business.
A Customs broker can only search or track the declarations submitted by them. They
can also make requests for amendments, cancellations, and use print functionalities
only if the declaration was initially submitted by the same Customs broker.
General Customs Brokers should get authorization from the trading entity to make
declarations on behalf of them and/or to use trading company's Credit account or
Standing Guarantee account. The liability of the account selection is the responsibility
of the GCB and Customs do not hold any responsibility on the usage of the account.

14.5 Exemption Types

If there is any duty exemptions the User must claim the exemptions from the types
provided in the dropdown menu. The exemption types can be, Industrial License(if the
importer has got an industrial exemption for the respective H.S.code), used personal
affects, charitable societies, Free Trade Agreement (if UAE has got a Free trade
agreement with the country of origin for the respective H.S. Code) etc.

14.6 Permit Details

Custom clearance of certain commodities like chemicals, radioactive materials etc
need permits from certain Government authorities. The Declarant must make sure that
they have received the permit for clearing such products. The Declarant has the option
to select "Permit Not Required" if all the commodities under this HS code do not
require a permit. E.g., For fishing nets there is only one HS code and a permit is only
required in the case of 3 layer fishing nets. A permit is not required for 2 layer fishing
net. In this case, the HS code is partially restricted but a permit is not required for 2
layer fishing net.

14.7 Acknowledgment
The following tables list the declaration types which require acknowledgment. It
describes the declaration type, the declaration owner (the party who submitted the
declaration), and the party who should acknowledge the declaration.

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Customs requires acknowledgement from the party involved on selected declaration

types. This is required to ensure that
- The declaration is agreed by the involved parties
- No declaration is submitted without the knowledge or approval of the involved
parties
- To identify the responsibility of duty liability and custody of the goods at any
point of time
The party liable to provide the acknowledgement can provide Acceptance or Non
acceptance (decline) of declaration as part of the acknowledgment submission.
Declaration Types which require acknowledgement and the party responsible to it is
listed below:

Declaration Type Declaration Owner Party to do Acknowledgment

EX2 - Export from Local to Exporter Importer
Dubai FZ
EX10 - Re Export to FZ (after Exporter Importer
Import for Re Export)
TR1 - Transfer of Cargo by Importer Exporter
Dubai based CW
TS6 - FZ Transit between Exporter Importer
Dubai based FZ
TR2 - Transfer within a FZ Importer Exporter

Upon clearance of any of the above declaration by Customs, a notification will be sent
to all parties involved requesting acknowledgment. A reminder will be sent to the
party if there is no response within a specified time limit.
When an acknowledgment is accepted or declined, a notification will also be sent to
the owner of the declaration. If the acknowledgment is declined, the owner of the
declaration should amend or cancel the declaration since the current declaration is not
acceptable from the other party. A reminder will be sent to owner of the declaration if
there is no action taken for the declined acknowledgment.
Acknowledgement is also required when an approved declaration is getting amended or
cancelled.

14.8 Cargo Transfer

For Cargo Transfer related information, please refer to the DPP User Manual – Part 2,
appended to this document.

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