BSNL MNP CSR Process Flow
Ya hai
User Manual v1.2
28-Aug-2010
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BSNL MNP-User Guide for CSR for Port-in account creation
Table of Contents
1. Overview 4
2. Key Changes in Kenan FX CC GUI 4
3. Port-In Account Creation Process Flow 5
4. Port-In Order Monitoring 30
5. Port-In Account: Searching and Viewing 36
6. Port-In Account: Payment Evidence Details 43
7. Port-In Cancellation 44
8. Port-Out Objection 55
9. MNP Reports from CTS 58
About Comverse 61
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User Manual v1.2 BSNL MNP- User Guide for CSR
1. Overview
As part of Mobile Number Portability (MNP) implementation there are some changes that will be
experienced by the BSNL CSR while creation of the port -in Account. The purpose of this
document is to highlight the changes in the Account creation process as needs to be followed by
the BSNL CSR using Kenan FX GUI.
2. Key Changes in Kenan FX CC GUI
The Key Changes that BSNL CSR needs to incorporate while creating port -in accounts are listed
below:-
• CSR should attach “MNP Port -In Component ” in the “MNP Port -In Package” from the
“MNP Package Group” along with a Basic Bill Plan, for Port -In account creation from the
Customer Center.
• CSR should use a Ported service line, for example “GSM Ported Postpaid (UPE)”.
• CSR should enter the Port-In MSISDN (Mobile number) by clicking on the “custom
owned inventory ” hyperlink, instead of searching for existing inventory , while attaching
the MSISDN inventory.
• CSR should add UPC (Unique porting code), provided by the customer, by clicking on
the “Port -In Product” hyperlink , on the Final confirmation summary screen, before clicking
the “Finish” button on the customer center. CSR should select the Donor Operator from
drop down field “PORT_IN_DO_CODE” (extended data) and also fill in the 8-char UPC
Code in the field “PORT_IN_UPC_CODE” (extended data).
• CSR should add phone number of primary contact person responsible for the port -in
order (usually self contact number of CSR) in the field labeled
“PORTIN_CCN_CONTACT_NO”, by clicking on the “Port -In Product” hyperlink, on the
Final confirmation summary screen, before clicking the “Finish” button on the customer
center.
• CSR should add FRC reference in the field labeled “FRC” while provisioning for Prepaid
numbers, by clicking on the “Service Details” option in the “Actions” dropdown, on the
Final confirmation summary screen, before clicking the “Finish” button on the customer
center.
• In the Workflow GUI, all associated workflows are visible in the right panel, under the
“Item Type”, “MNP Gateway Port-In” & “Port-In Notification” new workflows would be
visible.
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3. Port-In Account Creation Process Flow
The following section illustrates the port -in account creation process step by step, through an
example, using the Kenan FX Customer Center.
Steps to create a Ported-In Account from Bharti Airtel UP East to BSNL UP East.
Launch FX Launcher GUI and click on “Customer Center”.
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Click on “New Customer Acquisition” to create an account.
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Click on “+” to extend the “Postpaid Mobile” Package Types to select a Base Plan for UP East.
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In the right panel, all components of this plan will be visible. Click on “Add” to add all mandatory
components from this package. The added components will appear in bottom left panel.
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Now select the “Port -In Package” from “MNP Package Group” and add the “MNP Port -In
Component” component. The added component will be visible in the bottom left panel.
Then click “Next”.
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Now “Add” a ported service line, e.g. “GSM Ported Postpaid (MH)”, so that the port -in MSISDN
can be attached as custom owned inventory.
In the right panel, right click on the “GSM Ported Postpaid (MH)” service line and click on
“Manage Inventory” to associate SIM, IMSI & Port -In MSISDN.
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Select “MH SIM Line”, fill the highlighted values and click “Search”.
List of available serial numbers will be visible in the right panel. Then right click on the “Actions”
Link and select “Assign” to assign a inventory to the service.
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The Serial Number and IMSI inventories associated are visible in bottom right panel.
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Select “MH MSISDN Ported Line” and click on “Add Customer Owned” to add the Port -In
MSISDN as custom owned inventory.
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Select Inventory Type and the corresponding Sales Channel. Then fill the Port -In MSISDN (Non-
. . BSNL) of the customer in “Serial Number” field as highlighted
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Now the MSISDN should be visible in the “Assigned Inventory” panel. Click “Close”.
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Select the Ported Service line and add the components by clicking on “Add” in the “Ordered
Components” Panel.
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in “Delivered Components”All
section.
addedNow
components
Click “Next”.
should be visible
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This is summary screen and is showing the inventories, components, products added. Click Next.
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On Account Information screen, fill in the billing and account details as highlighted . Click “Next”.
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Fill in the a MH print center as highlighted . Click “Next”.
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Fill in the “Billing Period” and “VIP Code” as highlighted . Click “Next”.
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Select the “Product Type” and click “Ok”.
On Final Confirmation screen, create a zone by clicking on “Actions” and selecting “Add Zone”
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On Final Confirmation screen, the UPC Code provided by the port -in customer and the primary
contact number of the person responsible for the port -in order (usually the self contact number of
CSR) should be added by clicking on the “Port -In Product” hyperlink.
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Select a Donor Operator from drop down e.g. “Bharti Airt el” and fill in the 8-char UPC Code.
(A Unique Porting Code shall consist of 8 characters of which the first two shall be alphabets that
denote the service provider code and service area code (for example: TD for Tata Teleservices
Ltd in Delhi service area) and the remaining 6 characters shall contain 1 to 9, A-N & P-Z only,
and small letters and the alphabet ‘O’ shall not be allowed.)
Enter the mobile/landline number of the primary contact for the port -in order (required, for
example, in case the customer withdraws his port -in request and then asks for re-intiating it after
a few days).
Click OK.
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Check all necessary values have been filled. Click on “Finish” button to complete the flow.
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Now click on “Orders” button to view the port -in order detail.
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Select the order number and in the right panel, click on the “Commit” hyperlink to commit the
order.
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4. Port-In Order Monitoring
To view the milestone status, End the session for customer center and come to the FX Launcher
screen. Now click on “Workflow” link.
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Fill in the order number and click search. All the associated workflows will be visible in the right
panel. Click on “MNP Gateway Port -In” hyperlink.
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Kenan Workflow/Milestone is waiting for acknowledgement/response from MNP Gateway
(OSSGW).
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MNP Gateway should send an acknowledgement and followed by a success response to
complete the milestone, “Add Basic Voice” workflow will be triggered.
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After Add Basic Voice is successfully completed, then Service Connection response will be send
to MNP Gateway.
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MNP Gateway should send a success response to compete the Port -In order.
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5. Port-In Account: Searching and Viewing
After successful port -in, customer can also be searched based his UPC as shown below.
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Searched account shown below.
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UPC and Donor operator detail is also stored at the service level with Port -In product.
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As product extended data, click the Port -In product to see the details.
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Port -In charges will be applied as a NRC, as shown below.
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Click the “Port-In Charges” to see the details.
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UPC is attached as a Service identifier, as shown below.
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6. Port-In Account: Payment Evidence Details
Payment evidence proof by Ported-In customers, after customer has made final payment in
donor operator. This field should be set as “Yes” once the Ported In customer shows the
Payment Evidence Received proof for the outstanding in Donor Operator.
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7. Port-In Cancellation
A committed port -in order can be cancelled by operator/customer center within 24hrs of create
date.
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After 24 hrs, if BSNL tries to cancel the “committed” order then customer center/system will throw
an error as shown below.
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While doing any Port In Order Cancellation the CSR will have to select the Port In Cancellation
reason from drop down (as shown below) whether the order cancellation has been initiated by
Customer or BSNL. If this option is not selected then CSR will not be allowed to cancel the order.
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Following error will come if Order Cancellation reason has not been selected:
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Select the Order Cancellation Reason and Cancel the Order:
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8. Port-Out Objection
Port -out process is initiated automatically by MNP gateway based on request pushed by MCH
(which is in turn triggered by a port -in request on the recipient operator side). As part of this
process, the gateway performs a certain set of validations on B&CCS server before creating a
port-out order. One of these validations is to check that there is no prima facie objection from
BSNL side to the port-out.
Accordingly, there is a provision added in FX CC GUI to pre-enter a Port-Out Objection Reason
for a given account based on on-going disputes or conflicting process. If reason code field is set
to any one of the following then MNP gateway will reject the port-out request at validation stage
and no port-out component will be created in FX:
• Number Under Litigation
• Force Majeure or by the Acts of God
• Port stop by law
• Contractual Obligation Violation
• Change of Ownership in process
In addition to the above mentioned reasons there are 3 more reasons which are mentioned below , these reason will be taken care by Syniverse Gateway
automatically.
1. there are outstanding payments due from the subscriber by way of pending bill or bills, as the case may be, issued as per the normal billing cycle but before the date of
application for porting;
2. the porting request has been made before the expiry of a period of ninety days from the date of activation of a new connection;.
3. subscriber has applied for inter-service area porting
To enter the reason code against a given account, search for account based on account please enter the MSISDN/Account number.
User Manual v1.2 BSNL MNP- User Guide for CSR
List of extended data for account is listed in the right-hand side pane. Click on “Edit” hyperlink.
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In the dialog box that appears, scroll down and enter/select appropriate values for the following
three fields:
• PORTOUT_OBJECT_REASON (drop-down): Select the appropriate reason code from
the drop-down (“No Objection” should be selected only when cancelling the Port -Out
objection)
• PORTOUT_OBJECT_REMARKS (free-text): Enter the email reference, document/case
reference or any other special remarks pertaining to the Port-Out objection
• PORTOUT_OBJECT_CONTACT_NO (free-text): Enter the contact number of the
primary person responsible/answerable for the Port-O ut objection.
If reason code is either not selected from drop-down or entered as “No Objection”, then port -out
will be allowed.
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9. MNP Reports from CTS
MNP reports have been incorporated into CTS system as shown below,
PORT-OUT REPORT
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PORT-IN REPORT
PORT-IN CANCELLATON REPORT
For port-in orders which are cancelled by BSNL or MNP gateway.
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CIRCLE-WISE REPORT
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