Grade 12 Task 1
Date: 13 Feb 2018
ACTIVITY 1: ESSAY
COMMUNICATION AND CONFLICT
1. Choose THREE of the following factors and discuss in your own words
how they influence effective communication:
LEARNERS TO CHOOSE ANY THREE FACTORS:
Personality
- Often if someone is more outgoing (extroverted) they are better
able to communicate
- Sometimes if people are less outgoing (introverted ) they are less
able to effectively communicate.
- People who are confidant are more likely to speak out about
what they see and feel effectively.
- Some personalities are intimidating and people are less likely
to communicate with them thus hindering effective communication.
- People are less likely to communicate (seek help from or confide
in) harsh and judgmental personality types thus standing in the
way of effective communication.
- Extroverts sometimes can speak well but not always listen well
and this hinders effective communication.
- Introverts sometimes can listen well but not express themselves
Well and this hinders effective communication.
Any TWO relevant responses for TWO marks each (2 x
2 =4)
Attitudes and Values
- People who are have an open attitude and listen are more likely
to get cooperation than people who are critical
- People who have a negative attitude will convey this by their
tone and body language and this will hinder effective
communication.
- People who are positive will make other people feel accepted and
will increase effective communication
- People who value other people will communicate respectfully
regardless of differences
- People who are okay with people thinking differently to them don’t
feel they need to convince everyone to their way of thinking
- People who have a superior attitude are less likely to
communicate effectively with others.
Any TWO relevant responses for TWO marks each (2
x 2 =4)
Respect the feelings of others
- People who can communicate respectfully understand that different
cultures and religions communicate differently.
- When you show compassion / empathy you are showing respect
for
others feelings.
- People who respectful do not dismiss other peoples feelings as
unimportant they listen and are open.
- People do not judge others when they respectfully communicate.
- Respectful communication means you do not trivialise
(make unimportant) what other people are saying or feeling.
- People who communicate with respect do not interrupt while other
people are speaking as it hinders effective communication.
Any THREE relevant responses for TWO marks each (3
x 4 =12)
1.2.1 Describe the difference between intrapersonal end interpersonal conflicts
and give an example for each type of conflict.
(2+2=4)
Interpersonal conflict is conflict between two or more individuals
E.g. Difference of opinion between two or more people
Intrapersonal conflict is the conflict within an individual
E.g. Should I study or go to party with friends/should I do as my parents
tell
me to do or should I listen to my friends.
1.2.2 Why AVOIDANCE is not healthy in sustaining positive relationships:
- It attempts to avoid directly confronting the issue at hand / Changing the
subject
or putting off a discussion until later will mean the problem has not been
sorted out.
- It could result in people withdrawing from a relationship because
they don’t feel heard. / this can harm your confidence in the long run
because
you might feel that you cannot sustain a healthy relationship
- An issue or problem cannot be resolved /Conflict avoidance can actually
create further conflict because it creates another point of contention.
- If an issue is avoided / not discussed people may think something
else is actually wrong.
- Keep feeling inside and pent up can be harmful to our health.
Any TWO Relevant responses for TWO mark each.
(2x2=4)
1.2 3 Why CONFRONTATION is not healthy in sustaining positive relationships:
- This behaviour increases conflict rather than reducing or resolving
it.
- Often it involves a “all or nothing” mentality and does not take the
take time or effort to analyse a situation.
- Being confrontational often ends up with unmanaged emotions
and
extreme behaviours.
- Often this behaviour ends up blaming others and isn’t focused on
resolution of the issue.
- This behaviour is not healthy because is negative and does not
focus
on a win – win situation.
- Confrontational people often are unable to reflect on their own
behaviour
and focus only on other peoples’ behaviour.
- This behaviour does seldom includes empathy which is important
in
effective communication
- People who confront could be doing it to avoid responsibility and
this
isn’t healthy in a relationship.
Any TWO Relevant responses for ONE mark each.
(1x2=2)
1.2.4 Recommend TWO ways in which he / she should approach conflict
resolution instead.
- You have to know what issue you are planning to address and have
already thought what you would like to say but what you would like
the solution to
be in the outcome of the conversation.
- There doesn’t have to be an argument two people can differ and
have a conversation.
- Approach people with understanding and good intentions if you
start with anger you will end in anger.
- Consider the other person’s state of mind Is he/she tired, under
stress and bear this in mind when communicating.
- Consider if you have a control over your emotions about the issue
and if you have the proper perspective / facts to discuss the issue.
- Hold off on the discussion if the time is not right especially if it is
a potentially difficult conversation.
- Keep your head open to other thoughts and remember it doesn’t
have to be solved in one discussion
Any TWO Relevant responses for TWO marks each. (2 x
2 =4)
TOTAL:
26
