Candice Crystal
0220262404 [email protected]
Detailed administrative, property management and sales professional with a proven track
record of outstanding ability to efficiently manage multiple tasks, displaying problem-
solving, time management and strong communication skills ensuring productivity and
accuracy of work. I am a hardworking, highly motivated, and resourceful professional with
10+ years of work experience. Adept at working closely with all levels of management to
ensure smooth operations, I aim to leverage my skills with a passion for growth and
efficiency to meet the company's needs and increase service value
KEY COMPETENCIES
Exemplary customer service Proactive and self-motivated
Detail-oriented management Exceptional organisational and
Productive administrative Meticulous report preparation and analytical skills
duties analysis Effective payroll processing
Proficient in MS office Effective cost-benefit analysis Competent critical thinking
Strong interpersonal skills ability
PROFESSIONAL EXPERIENCE
Hospitality and Customer Service Representative Oct 2023 - Present
IBIS Hotel Hamilton, New Zealand
Welcome guests warmly, host and serve VIP guests to ensure they have a positive
experience
Became 1st employee to reach 30 Loyalty sign-ups by efficiently managing and
executing the bookings
Handle confidential information with discretion and professionalism according
to company policies and procedures
Handle cash and credit card payments with accuracy
Adept in preparing VIP welcome paperwork, updating guests' portfolios and
routine administrative tasks
Significantly improve customer satisfaction rates by assisting them with
general inquiries, carrying out online check-in via phone or email and
systematic check-outs
Follow scheduling guidelines to maximise efficiency when booking meetings or
external events
Handle frequent work process interruptions and expertly resolve customer
service issues with flexibility and poise
Campus Management Administrator Mar2016-Mar2018
Lungisisa Indlela Village (LIV Village) South Africa
Developed strong and effective working relationships with a diverse group of
clients to ensure their satisfaction with the services provided
Worked on organising and managing various programs to support underprivileged
kids to build a better future
Assisted with administrative tasks such as data entry, preparing reports and
invoicing
Performed basic bookkeeping duties such as entering financial transactions into
the accounting system
Served as a central point of contact for vendors and clients
Ensured compliance with the health and safety regulations and confidentiality
policies in the workplace
Utilised Microsoft Office Suite to create professional documents for internal
use or external distribution
Used job-related software to update office expense and cost records
Analysed data to determine answers to questions from internal and external
customers
Personal Assistant to Director Jan2014-Jan2015
ECO Utility Systems South Africa
Performed internal office activities such as filing documents, processing
mailings, reading the Bio-Metric systems for wages
Demonstrated effective communication abilities to build relationships with
clients, colleagues and vendors ensuring efficient workflow processes
Collaborated closely with vendors to obtain quotations for prepaid water and
electricity meters and secure reasonable prices for the products
Directly dealt on a day-to-day basis with the 3rd largest metropolitan
municipality the Ethekwini Municipality
Served as the primary point of contact for customers seeking assistance with
product inquiries or technical issues
Demonstrated composure and flexibility in stressful situations to achieve the
organisations’ goal
Property Management Administrator May2013-May2013
Trafalgar Property Management South Africa
Managed day-to-day operations of the companys’ rental portfolio including
advertising vacancies
Maintained accurate accounting records related to rental income, expenses, and
deposits
Sales / Rental agent and administrator Feb2012-Feb2013
Acutts Mount Edgecombe
Demonstrated expertise in organising and managing property records, leases, and
contracts and increased sales over R1000000
Conducted regular property inspections to identify potential maintenance issues
needed repair or replacement
Assessed prospect needs and preferences to make suggestions and highlight
specific property features
Proficient in the use of property management software programs to manage tenant
information
Performed TPFA duties efficiently and prepared monthly financial reports
summarising incomes and expenses associated with rental activities
EDUCATION & CERTIFICATION ACCOMPLISHMENTS
Diploma in Broadcasting 2004-2005 Broadcasting Short Media Clips 2012
ICESA City Campus
Merit Award for project 2005
Certified in Korbitec 2013 fundraising from Blind and
PROPCTRL Deaf Society
TADA President 2000-2003
Perfect RCL Class Rep 2003
REFERENCES
Ethan Burnard (Duty Manager) 0278645987
IBIS Hotel
Don Brown (Maintenance HOD) 0810308477/0320070571
LIV Village
Jenny Ludick (Department Manager) 0315665000
Trafalgar
