Motiva
Supplier Onboarding Guide
1
Table Of Contents
01 02 03
CREATING A SUPPLIER COMPLETING THE MOTIVA SAP ARIBA HELP AND
ACCOUNT SUPPLIER PROFILE SUPPORT
QUESTIONNAIRE (SPQ)
2
SECTION 1: CREATING A
SUPPLIER ACCOUNT
Lesson 1: Creating a Supplier Account
OPEN THE EMAIL REGISTRATION INVITE YOU HAVE RECEIVED FROM MOTIVA
Open the email and
1 navigate to the Click
Here hyperlink
4
Lesson 1: Creating a Supplier Account
THE HYPERLINK WILL LEAD YOU TO THE SAP ARIBA NETWORK/COMMERCE CLOUD PAGE
If you don’t have your
SAP Ariba Network
1 Account yet, click on the
Sign Up button to start a
new registration.
If you already have your
SAP Ariba Network
Account created (for
example, if you already
2 have an ANID assigned
to you), click on the Log
In button and enter your
User ID and password.
In case of any questions
3 or support needed,
please view the Quick
Start Guide first.
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Lesson 1: Creating a Supplier Account
CREATE A NEW ACCOUNT OR ENTER EXISTING CREDENTIALS
If you already have Ariba
1 Network credentials, this
will be where you Log In
If you are new to the
2 Ariba Network, select
your role and click
Register Now
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Lesson 1: Creating a Supplier Account
FOLLOW THE STEPS IN THE REGISTRATION SCREEN AND COMPLETE MANDATORY FIELDS
Verify your Company
Information and make
1 changes, if needed.
Complete all of the
mandatory fields
View and accept the
2 Terms of Use, as well as
the Privacy Statement
After completion, click
3 on Create Account
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Lesson 1: Creating a Supplier Account
IN CASE THERE ARE POTENTIAL EXISTING ACCOUNTS, A MESSAGE FOR A DUPLICATE CHECK WILL
APPEAR ON YOUR SCREEN Click on Review Accounts
to find any potential
1 duplicate accounts for
your company
Click on Continue
2 Account Creation if
there are no matching
accounts
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Lesson 1: Creating a Supplier Account
CONFIRM YOUR EMAIL ADDRESS
Check your email
account to confirm your
1 email address – make
sure to do this within 72
hours
Click the Confirm email
2 button
The date and time of
3 expiration will appear
within your email
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Lesson 1: Creating a Supplier Account
PROVIDE YOUR PRODUCT/SERVICE CATEGORIES, AS WELL AS YOUR SHIP-TO/SERVICE LOCATIONS
Enter your products or
service categories, as well
1 as your ship-to or service
locations
Click Submit or Remind
2 me later to continue
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Lesson 1: Creating a Supplier Account
PROVIDE YOUR SALES TAX EXEMPTION CERTIFICATE OR DIRECT PAY PERMIT
If you choose, upload
your sales tax exemption
1 certificate or direct pay
permit, then click Upload
or Remind me later
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Lesson 1: Creating a Supplier Account
SAVE YOUR ANID (ARIBA NETWORK ID)
Once your account is
created, click the initials
1 on the top-right corner of
your screen
Please save your ANID
2 (Ariba Network ID) and
your username, as it may
be useful for you in the
future
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SECTION 2: COMPLETING THE
MOTIVA SUPPLIER PROFILE
QUESTIONNAIRE (SPQ)
Lesson 2: Completing the Supplier Profile Questionnaire (SPQ)
NAVIGATE TO THE ARIBA PROPOSALS & QUESTIONNAIRES MODULE IN YOUR ACCOUNT
Click the View
customer requested
1 fields to the left of the
page.
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Lesson 2: Completing the Supplier Profile Questionnaire (SPQ)
COMPLETE YOUR ARIBA PROFILE AND SUPPLIER PROFILE QUESTIONNAIRE
Navigate through the tabs
that show how many
1 mandatory questions are
missing
Note: The Motiva SPQ will
be in the “Customer
Requested” tab. Click
"Motiva Enterprises LLC to
access the questionnaire".
2
Complete all of the
mandatory questions
Important: On the supplier
profile questionnaire,
please make sure to click
Submit in order to send it to
Motiva successfully
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SECTION 3: SAP ARIBA HELP
AND SUPPORT
Lesson 3: SAP Ariba Help and Support
NAVIGATE TO THE HELP AND SUPPORT SECTION WITHIN YOUR ARIBA NETWORK PROFILE
If you find that you need
help, you have the
1 support/help icon at the
top-right corner of your
dashboard
Search for help topics or
2 click on the Support
button
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Lesson 3: SAP Ariba Help and Support
SEARCH FOR HELP TOPICS OR START THE PROCESS FOR CONTACTING ARIBA SUPPORT
Type a brief summary of
1 the issue you are
encountering
You also have the option
of contacting Ariba
Support by clicking the
2 Contact us button if you
do not find a solution to
your issue
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Lesson 3: SAP Ariba Help and Support
BEGIN THE PROCESS OF CONTACTING ARIBA SUPPORT
If you select the Contact
us option, type in a brief
1 description of the issue
Click the blue Contact us
button on the bottom-
2 right corner of the screen
if you don’t find the
answer to the issue
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Lesson 3: SAP Ariba Help and Support
COMPLETE THE REQUIRED CONTACT INFORMATION FIELDS
Fill in the required fields
within the screen to give
1 the Ariba support agent
the correct contact
information
Click the blue One last
step button on the
2 bottom-right corner of the
screen
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Lesson 3: SAP Ariba Help and Support
CHOOSE YOUR CONTACT METHOD
Depending on the issue
type, the corresponding
1 contact method will show
on the screen, and you
will be contacted by an
Ariba support engineer
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