29 November 2021

LETTER OF OFFER AND ACCEPTANCE AGREEMENT

Dear Marco Tulio

Thank you for your application to study at Universal English College! On behalf of UEC, I am very happy to offer you
an enrolment according to the details below.

Please read through the personal and enrolment details below to ensure everything is complete and correct for
you and for your course(s). If anything is not correct, please contact your agent or the college as soon as possible.

Personal Details
Name: Mr Marco Tulio SANCHEZ MINA
DOB: 3 June 1997
Address:
Email: [email protected]
Agent: Egali Intercambio

Enrolment Details
Student Number: 44260
Course Location: Level 8, 338 Pitt Street, Sydney NSW 2000, Australia
Mode of Study: Face to Face and Online

Course Name CRICOS Code Description and Contact Hours Duration Start Date End Date
(weeks)
General English 0101700 General English Evening 14 16/01/2023 21/04/2023
(20 hours/week)

Payment Details
Item GST Amount (AU$)
General English Evening (20 hours/week), 14 weeks 16 Jan 2023-21 Apr 2023 $0.00 $2,520.00
Materials Fees 4 - 24 weeks $12.73 $140.00

Total due on Acceptance $2,660.00

Please note that during your enrolment you may incur incidental fees. For details of when and why any administration and
other fees may apply during your studies, please refer to the attached terms and conditions.

A tax invoice is attached outlining payment details. All payments must be made in Australian Dollars ($AUD).

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 1 of 8
IMPORTANT INFORMATION

Orientation
On the first day of your course, you will have an Orientation to welcome you to the college and to make sure you
know everything you need to know. Orientation is held on Day 1 of your course. Please remember to check your
email inbox for full details about your orientation and your enrolment. If you don’t receive any information after you
have paid for your course please check your email ‘junk’ or ‘spam’ folders. If you still don’t get the information please
contact us or your agent.

On your first day, please bring your:

 Passport
 Letter of Offer
 CoE (Certificate of Enrolment) for student visa holders

Late Arrival
Please note that there are strict rules for Student Visa Holders regarding attendance and starting your course on the
start date recorded in this letter. If you will be delayed, you must contact the college and/or your agent to notify us.
If you don’t arrive on time and we don’t hear from you, we are required to report this to immigration.
Please also note that, for students enrolling in the Academic English Program, you must arrive on time for the start
of the course to be able to pass the course. Students arriving late will be placed in General English until the next
available intake. For students with a packaged visa for study at UEC and then another college or university, a late
arrival may also impact commencement of their chosen course at college/university.

Student Handbook
The information in the Student Handbook has been written to help you know how things will work during your
enrolment, what support services are available to you, and to explain UEC’s key policies and procedures and your
responsibilities as a student. You should read this handbook prior to accepting your offer. If there is anything you
don’t understand, you can contact us for clarification.

Overseas Student Health Cover (OSHC)

It is a requirement of the Australian government that all Student Visa holders have appropriate health insurance
(Overseas Students Health Cover – OSHC) for the duration of their stay in Australia on a student visa. Where you
have requested that Universal English College arrange OSHC on your behalf, we will arrange it to start on the Monday
one week prior to the start date of your first course with us. For the end date, if the enrolment is up to 10 months,
the cover will finish 30 calendar days after the course end date. If the enrolment is longer than 10 months, the cover
will finish 60 calendar days after the course end date.

Please note that the Australian federal government’s immigration department will not allow student visa holders to
enter the country unless OSHC cover has been arranged.

Acceptance of Offer
To accept the offer, please review the details in this document, including the Terms and Conditions of Enrolment,
then sign the Student Acceptance Declaration and send a copy of the signed document to UEC and/or your agent.

Please note, your place in your course(s) and for any requested accommodation and airport pickup service is not
confirmed until your initial payment is received. Please see the invoice for details of payment amounts and due
dates.

Warm Regards,

Teru Harada
Registrar

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 2 of 8
TERMS AND CONDITIONS OF ENROLMENT
I, the applicant, note the availability of pre-enrolment information, including at uec.edu.au, and have, in making
my choice to study with Universal Education Centre Pty Ltd trading as Universal English College (here after “UEC”
or “we”), viewed the relevant course outlines and the policies and procedures (http://www.uec.edu.au/policies-
and-procedures/), details of the services and facilities of the campus and agree to be bound by these Terms and
Conditions of Enrolment. I have been advised that the cost of living in Australia is detailed on
https://www.studyinaustralia.gov.au/english/live-in-australia/living-costs.

I also acknowledge that I am responsible for keeping a copy of this agreement, as well as any receipts of payment.

I verify that all the information I have submitted in and/or with this application is accurate, up to date, and complete
and that I have and/ or will disclose, prior to commencing my course, any medical or other matters that may affect
my ability to participate in and/or complete the course I am applying for so that I can be given appropriate support.

I agree that should this application be accepted, I will behave in a safe, responsible, respectful, and appropriate
manner at all times, and will not undertake any activity or action that may be deemed dangerous and/ or beyond
my ability to carry out safely while on UEC premises and/or while participating in excursions, extracurricular activities
and/or events organised by UEC, and/or while in accommodation facilities organised by UEC.

I acknowledge that this written agreement, and the right to make complaints and seek appeals of decisions and
action by UEC does not affect my rights to take action under the Australian Consumer Law, if applicable.

I acknowledge that if I am on a Student Visa it is my responsibility to advise UEC of my current residential address,
mobile number (if any), and email (if any) as well as contact details of who to contact in an emergency on arrival. I
also understand that if any of these details change, I must notify UEC within 7 days of the change. I am aware that
failure to do so would be a breach of my visa conditions.

I understand that UEC is bound by the legislation of the Australian Government including the Education Services for
Overseas Students Act 2000 (ESOS Act), the Education Services for Overseas Students Legislation Amendment
(Tuition Protection Service and Other Measures) Act 2012. These and other associated legislations can be found at
https://internationaleducation.gov.au/

ENTRY REQUIREMENTS
Applicants are required to meet the following:
 For all courses, students must be 18 years of age or over.
 For Cambridge B2 First Preparation course, students must have IELTS 5.0 or equvalanet English level or
higher.
 For IELTS and PTE Preparation course, students much have IELTS 4.5 or equivalant English level or higher.
 For Academic English Program, students mush have IELTS 4.5 or equivalant English level or higher.

HEALTH INSURANCE AND OSHC

UEC advises that all students should have appropriate health, medical, and accident insurance while they are in
Australia. All student visa holders are required, as a condition of their visa, to have Overseas Student Health Cover
(OSHC) before a Confirmation of Enrolment will be issued.

Student visa applicants are required by UEC to provide a document with the student’s name and date of coverage
as proof of this cover. This must be obtained before arrival in Australia and provide cover from the date of arrival in
Australia. UEC can arrange OSHC for student visa applicants only. If UEC arranges a student’s OSHC only for the first
course or part of a longer program, it is the student’s responsibility to either extend or take out OSHC for the rest of
their time in Australia.

VISA REQUIREMENTS AND OBLIGATIONS

All students must hold a valid visa to study at UEC and must comply with the requirements of that visa. UEC is
required to monitor and report on the attendance and course progress of all students on a student visa.

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 3 of 8
A student visa holder’s failure to meet the requirements of their visa, including but not limited to meeting minimum
attendance (minimum 80% of 20 hours per week face to face tuition) and course progress requirements, may result
in the student being reported to the relevant Australian government departments, including immigration, which
may result in the cancellation of his or her student visa. For further details of this requirement please see the UEC
policies and procedures relating to course attendance and course progress.

If a student visa holder is in Australia with any school age children, the student must ensure those children are
enrolled in an school as deemed appropriate by the state education authority while the children are in Australia.

CANCELLATIONS, DEFERRALS, SUSPENSIONS AND REFUNDS

If a student wishes to delay the start date of their course, they must apply in writing for the deferral at least two
weeks before the previously agreed course start date. Students should check the course calendar and contact UEC
to ensure that the delay is possible.

Where a delayed start date is possible, student visa holders must note that this will require an adjustment to their
CoE and that this may impact their visa. In such cases, the student is responsible for seeking advice from an
immigration official.

If a student visa holder does not commence studies on the agreed commencement date, UEC may need to cancel
the student’s CoE and report the cancellation to the Australian government, and this may result in the cancellation
of the student’s visa.

The following may be grounds for dismissal from the course:

 failure to co-operate reasonably with other students, UEC personnel and third parties such as, but not
limited to, accommodation providers;
 non-compliance with the UEC code of conduct. This includes, but is not limited to, activities or behaviours
that endanger others, are in any way illegal, negatively impact the wellbeing of others or might reasonably
be considered distressing for others, including any form of discrimination or bullying;
 failure to meet minimum attendance and/or course progress requirements as per the UEC policies and visa
conditions;
 failure to pay course and/or related fees on time.

Where a student wishes to defer, suspend, or cancel their course prior to commencement and to receive a refund
of any fees paid, they must apply in writing. A Cancellation Fee of $250 applies.

Except in cases of visa application rejection, dealt with further below, the amounts to be refunded will depends on
when the student submits written notice of cancellation:
 more than 28 working days before the original course start date*, a refund of tuition fees less any relevant
accommodation booking fees. A $250 Cancellation Fee applies.
 28 working days or less but greater than 14 working days before the course start date*, a refund of 80% of
tuition fees less relevant accommodation booking fees. A $250 Cancellation Fee applies.
 14 days or less before the original start date 50% refund of tuition fees only. A $250 Cancellation fee applies.
 There is no refund of tuition or any fees for cancellation after the course start* date.

*Note that where a student defers their course start date and later cancels the enrolment, the course start date will
be taken to be the original start date agreed to in the student’s signed Letter of Offer & Written Agreement.

Where a student books accommodation and/or airport transfer services through UEC, additional Terms and
Conditions will be provided prior to booking.

Where a student’s visa application is rejected, UEC will refund tuition and non-tuition fees paid within 28 days of the
student producing acceptable evidence that the application made for a student visa was rejected by a visa-issuing
authority. The amount of the refund will be equal to the fees paid by or on behalf of the student, minus the lesser
of the following amounts:
 5% of the amount of fees received; or
 $500.
____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 4 of 8
No refund will be provided in any circumstances where it is demonstrated that the student has supplied fraudulent,
forged or deliberately misleading documents.

All refunds will be sent to the account from which the fees were originally paid or to the party nominated in writing
by the student at the time of application for the refund. No refunds will be transferred to other current or future
students or to bank accounts not adequately identified.

In the unlikely event that UEC is unable to deliver a course in full, the student will be offered a choice of enrolment
in an alternative course at no extra cost or a refund of any as-yet-unused, pre-paid fees.

If for any reason no alternative course or refund is possible, the Tuition Protection Service (TPS), an initiative of the
Australian Government to assist when education providers are unable to fully deliver their course of study, will
provide the student with their preferred option of:
 completing their studies in another course or with another education provider; or
 receiving a refund of their unspent tuition fees.

In the case that a student wishes to transfer from a current enrolment with another provider to a course at UEC,
they will need to be released on PRISMS from the original provider except where that provider has ceased to be
registered or has been suspended. If a student is enrolled at UEC and wishes to transfer to another provider prior to
completing 6 months of their principal course they must provide a valid letter of offer from another provider and
evidence of compassionate and compelling circumstances to be released on PRISMS.

COMPELLING AND COMPASSIONATE CIRCUMSTANCES

Compelling and compassionate circumstances include, but are not necessarily limited to, death of close family such
as parents, siblings, children and grandparents, serious illness and life-threatening conditions, or involvement into a
traumatic event such as experiencing or witnessing a crime. In such cases, UEC may, at its sole discretion, choose to
vary any of the above conditions to provide appropriate support for the student.

Should a student need to apply for consideration of compelling and compassionate circumstances, they can do so
initially in person, but this must be supported by valid documentation and the relevant request form.

COMPLAINTS AND APPEALS

Where a student is not satisfied with the nature of any service provided by UEC (a complaint), or a decision made by
UEC or one of its staff (an appeal), the student should address their concerns with a relevant staff member as soon
as it is practical. The student is welcome to bring a person of their choice to support them at any meeting or
discussion of the complaint or appeal. Should the matter not be resolved to their satisfaction, the student can make
a complaint to the Director of Studies or Student Services Manager.

If the matter is still not resolved to the student’s satisfaction, the student will be provided with the means to escalate
the complaint to a senior manager.

Should the matter still not be resolved to the student’s satisfaction, he or she may lodge an external appeal or
complaint through the Overseas Students Ombudsman. See the Overseas Students Ombudsman website
www.oso.gov.au or phone 1300 362 072 for more information. Further details regarding complaints and appeals
policies and procedures can be accessed via the related policy and procedure documents located on the UEC
website.

PUBLIC HOLIDAYS AND VARIATIONS

Students will not be compensated for missed lessons when UEC is closed on public holidays. These dates are shown
on the UEC website and are:

2021 Public Holidays:

1 January; 26 January; 2 April; 5 April; 25 April; 14 June; 4 October; 27 December; 28 December.
Christmas holiday: From 27 December to 3 January 2022

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 5 of 8
2022 Public Holidays:
3 January; 26 January; 15 April; 18 April; 25 April; 13 June; 3 October; 26 December; 27 December.
Christmas holiday: From 26 December to 2 January 2023

Students on UEC courses will have different teachers during their courses and class sizes and timetables may vary.

ADDITIONAL FEES
In addition to the fees cited in the letter of offer, the following administrative fees may apply should a student
choose to make changes to his or her enrolment:
 Replacement Fee (For UEC property borrowed but not returned): fair replacement cost of item

UEC reserves the right to amend its fees at any time.

PRIVACY
To process and manage your enrolment, in accordance with the requirements of the ESOS Act 2000, the National
Code 2018, the NVETR Act, and to ensure compliance with the conditions of your visa(s) and the associated
obligations under Australian immigration laws, UEC must collect certain personal information on all applicants. In
doing so, UEC is committed to only collecting personal information by fair and lawful means and as necessary for it
to perform its functions and comply with its obligations. We will store all personal information and take all
reasonable security measures to protect it from unauthorised access, misuse or disclosure.

We are also committed to ensuring the confidentiality and security of the information provided to it, in accordance
with Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). UEC may also disclose personal information to
Commonwealth and State or Territory government departments and authorised agencies, including the education
department, the ELICOS regulator (ASQA), the Tuition Protection Scheme (TPS), The Overseas Students Ombudsman,
and the immigration department.

Your personal information may be used or disclosed for the following purposes:
 issuing certificates;
 facilitating statistics and research relating to education, including surveys;
 developing market understanding, policy, workforce planning and consumer information; and
 programme administration, regulation, monitoring and evaluation.

UEC will not disclose your personal information to another person or organisation except or unless:
 you are made aware that information of that kind is usually passed to that person or organisation (see
above examples); or
 you have given written consent to the disclosure; or
 UEC believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and
imminent threat to your life or health or that of another person; or
 the disclosure is required or authorised by or under law; or
 the disclosure is reasonably necessary for the enforcement of criminal law or of a law imposing a pecuniary
penalty, or for the protection of the public revenue.

As well as communicating directly with you, UEC may communicate with your parents, legal guardians, and
representative agents in cases of unsatisfactory attendance, course progress, late payments, or failure to adhere to
the Student Code of Conduct. UEC may send you information about us or other courses. You may request not to
receive further information at any time.

Any personal information you provide in this application and during your enrolment at UEC is available for your
review within 10 days of UEC receiving a written request from you. Should you indicate at that time any incorrect,
incomplete, out of date, or misleading information, appropriate corrections will be made.

You acknowledge and agree that any testimonials by you or photos of you which are used by UEC are property of
the UEC and may be used for the Institute’s promotional material, unless otherwise indicated in a written request.

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 6 of 8
INDEMNITY, RELEASE, AND FORCE MAJEURE
I, the applicant, am aware that certain risks and dangers may be associated with any study undertaken and
participation in associated activities including but not limited to participation in compulsory practice teaching and
observation activities, travel and optional recreational activities. In consideration of UEC accepting my application, I
agree that I will not hold UEC responsible or liable for and will not make any claim against UEC by reason of any
injury, damage or loss which I may suffer as a result of or in connection with or during the period of:
 my attendance at UEC; and /or
 my participation in activities whether educational, social, recreational or otherwise, conducted or arranged
by or on behalf of or by arrangement with UEC or in any way associated with UEC; and/or
 whilst in accommodation arranged for me by UEC.

On behalf of myself, my executors, administrators and assigns, I hereby release UEC from all liability to myself or to
any other person for any such injury, damage or loss and from any actions, claims or demands which, if I had not
entered into this Agreement, I might hereafter have been entitled to take or make against UEC in respect of any
such injury, damage or loss and I hereby indemnify UEC against any such liability.

Neither UEC nor the student is responsible for any failure to perform obligations under this contract if prevented
from, or delayed in, performing those obligations by an event of force majeure. Where an event of force majeure
occurs, the party impacted must immediately notify the other party giving full particulars of the event and its impact
and how that party will work to mitigate the effect of the event upon their obligations under the contract.

Upon completion of the event of force majeure the party affected must, as soon as reasonably practicable,
recommence the performance of its obligations under this contract. Neither party has any entitlement to, or liability
for any costs, losses, expenses, damages incurred by the other due to an event of force majeure.

I agree that this Agreement shall be governed in all respects by and interpreted in accordance with the law of the
State of New South Wales in the Commonwealth of Australia. I certify that the information I have given is true and
correct and that I have read the ‘Terms and Conditions’ and ‘Indemnity and Release’ above and agree to be bound
by them.

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 7 of 8
 STUDENT ACCEPTANCE AGREEMENT DECLARATION

By accepting this offer, I acknowledge that:

1. The personal and enrolment details listed in this document are correct at the time of the offer
2. I have read and understood this Letter of Offer and the details of the course(s) I have applied for enrolment
in, including all entry requirements
3. I have read, understood, and agree to be bound by the terms and conditions of enrolment, including the
Code of Conduct and that the policies and procedures of UEC have been made available to me on the
website at https://uec.edu.au/policies-and-procedures/.
4. I understand that I must hold a valid visa at all times and abide by the requirements of that visa, including
those relating to course attendance if I am on a student visa.
5. I have been given information on all the costs of my enrolment and indicative living expenses in Australia
and am responsible and prepared for covering these costs.
6. this offer has been made based on information and supporting documents I have provided and UEC may
require further verification of these in the future and that should any of this prove to be incorrect,
incomplete, or invalid Ambridge Institute may be required to alter or cancel my enrolment.
7. I consent to the collection, use, storage and disclosure of my personal information in accordance with UEC’s
Privacy Policy as set out in the terms and conditions of enrolment and on the UEC website and that UEC is
bound by Australian laws, including the ESOS Act and related legislation and regulations and under these
laws my personal information may be disclosed to relevant government bodies as detailed in the terms and
conditions of enrolment.
8. UEC reserves the right to discontinue a course or alter its course offerings, policies and procedures at any
time without prior notice.
9. I must tell UEC, in writing, my contact details, including my current residential address, mobile number (if
any), email address, and who to contact in emergency situations. I also must tell UEC, in writing, if any of
these details change within 7 days of the change happening.
10. if I have any problem paying fees on time, it is my responsibility to discuss alternative arrangements with
UEC, before the due date of the fees and that late payment may lead to me losing my place in a term or
course or cancelation of my enrolment and UEC being required to notify immigration.
11. any school aged dependents that accompany me must be enrolled in an appropriate government or non-
government school while in Australia.
12. that this agreement and the rights to make complaints and appeals of decisions and actions by UEC do not
affect my rights to take action under Australian Consumer Law where those laws apply
13. that it is my responsibility to keep a copy of this agreement and all receipts of payments related to my
enrolment.

Signed: ____________________________________________________ 13
Date: _______ / _______
22
09 / ____ (dd/mm/yy)
Marco Tulio Sanchez Mina
Name: _____________________________________________________ Phone: _______________________

Address: ___________________________________________________________________________________ Postcode: ________

Please note: Agents cannot sign on behalf of a student.

Where the applicant is under the age of 18 at the time of application, this form must be signed by the applicant’s parent or legal guardian.

Signed: ____________________________________________________ Date: _______ / _______ / ____ (dd/mm/yy)

Name: _____________________________________________________ Mobile: _______________________

Relationship to Applicant: _____________________________________________________

____________________________________________________________________________________________
Universal English College | Level 8, 338 Pitt Street Sydney NSW 2000 | +61 2 9283 1088 | www.uec.edu.au |
[email protected] | ABN 19 003 525 764 | CRICOS Provider Code 00053J 8 of 8