AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA
BUNDLES
The following terms and conditions apply to the Safaricom PrePay and PostPay Data
Bundles (“the Service”) and by activating this Service you will be deemed to have read,
understood and accepted the same: -
1. The Service
This Service enables Safaricom PrePay and PostPay subscribers to access mobile
internet services by purchasing data bundles at affordable prices.
2. Eligibility
The Service is open to all Safaricom PrePay and PostPay subscribers.
3. Amendment Date
This service is amended effective 0000hrs on 15th March 2023.
4. The Data Choices Available
You can browse using any of the following affordable options:
(i) Data Bundles
(ii) Time-Based Tariff
(iii) Out of Bundle Tariff (Pay As You Go)
3.1 Data Bundles
The Data Bundles listed below are available for you to choose from:
(a) Daily Data Bundles:
Daily Data Bundles Data (MBs) SMS Price (Kshs) Validity Period
Daily 10MB 10MB 7 5 24 Hours
Daily 35MB 35MB 15 10 24 Hours
Daily 100MB 100MB 50 20 24 Hours
Daily 300MB 300MB 150 50 24 Hours
Daily 750MB 750MB 500 99 24 Hours
(i) To activate the Daily Data bundle, dial *544# from your mobile number and
select “Daily Bundle” and select any of the options listed above.
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(ii) Your bundle will be valid for 24 hours. You will have 24 hours to use your bundle
both on first activation, on renewal and always during the period you remain
subscribed onto the bundle.
(iii) Choose the Bundle you prefer and subscribe (Auto Renew) or One off (Buy
Once) purchase.
(iv) One Off (Buy Once) purchases can be paid for using M-Pesa, airtime or Bonga
Points.
(v) Billing for subscribed bundles will be carried out daily at midnight (0000hrs).
(vi) The bundle subscribed to will automatically be renewed at midnight each day
for as long as you have enough airtime.
(vii) Once the bundle expires at the end of 24 hours, it cannot be reactivated.
(viii) If you exhaust your bundle within 24 hours and continue to browse the internet,
you will be charged the published out of bundle rate.
(ix) All bundles with FREE WhatsApp will browse WhatsApp at normal speeds using
the purchased bundle, but once the purchased bundle is depleted you will
use WhatsApp for free up to a maximum of 50MB with no expiry. The FREE
WhatsApp bundle does not however support voice calls and video calls. Free
WhatsApp shall not support tethering.
(x) You can subscribe (Auto Renew) into a particular Daily Bundle only once per
day.
(xi) You can purchase (One off) a daily bundle as many times as preferred
(xii) To unsubscribe out of the Daily Bundles dial *544# and choose the “Stop Auto
Renewal”.
(b) Weekly Data Bundles
Weekly Bundles Data (MBs) Price (Kshs) Validity Period
200MB 200MB 50 7 Days
500MB 500MB+ Free WhatsApp 99 7 Days
1.5GB 1.5GB+ Free WhatsApp 250 7 Days
3.5GB 3.5GB+ Free WhatsApp 500 7 Days
(i) To purchase the 7-day bundle, dial *544# and choose “7 Day Bundle”.
(ii) Choose the Bundle you prefer and pay through M-Pesa, Airtime or Bonga Points.
(iii) The Weekly Bundles are valid for seven (7) days from the time of purchase.
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(iv) At the expiry of 7 days, any unused bundles will expire and will be permanently
unavailable to you.
(v) All bundles with FREE WhatsApp will browse WhatsApp at normal speeds but
once the bundle is depleted. The FREE WhatsApp bundle shall be capped
at 50MB with no expiry and will not support voice calls and video call. The
FREE WhatsApp bundle shall not support tethering.
(c) Monthly Data Bundles
Monthly Bundles Data (MBs) Price (Kshs) Validity Period
1GB 1GB 250 30 Days
2.5GB 2.5GB + Free WhatsApp 500 30 Days
7GB 7GB + Free WhatsApp 1000 30 Days
20GB 20GB+ Free WhatsApp 2000 30 Days
40GB 40GB+ Free WhatsApp 3000 30 Days
60GB 60GB+ Free WhatsApp 5000 30 days
(i) To purchase the Monthly Bundle, dial *544# and choose “30 Day Bundles”.
(ii) Choose the Bundle you prefer and pay by M-Pesa, airtime or Bonga Points.
(iii) The Monthly Bundles are valid for thirty (30) days from the time of purchase.
(iv) At the expiry of 30 days, any unused data will expire and will permanently be
unavailable to you. However, if you buy another bundle before the lapse of 30
days, your unused bundle will be rolled over and be available to you for the
validity period of the new bundle you have purchased. Note that the new bundle
purchased should have a longer validity period compared to the balance period
of your current bundle.
(v) All bundles with FREE WhatsApp will browse WhatsApp at normal speeds but once
the bundle is depleted. The FREE WhatsApp bundle shall be capped at 50MB with
No Expiry and will not support voice calls and video calls. The FREE WhatsApp
bundle does not support tethering.
(d) 90 Day Data Bundles
90 Day Bundles Data (MBs) Price (Kshs) Validity Period
6GB 6GB 3000/= 90 Days
16GB 16GB 6000/= 90 Days
30GB 30GB 9000/= 90 Days
(i) The 90-Day Bundles are valid for 90 days as shown in the table above.
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(ii) These Bundles can only be accessed through M-Pesa,
www.safaricom.com/bundles and *544#. They cannot be purchased using
recharge vouchers.
(iii) Any unused part of the bundle by the validity date will expire and will not be
available for further use after the validity date.
(iv) If you continue to browse after the expiry or depletion of your Bundle the
published Safaricom Out of Bundle Tariff will apply.
(e) Tunukiwa Data
i. The Tunukiwa data will be available to subscribers with ARPU of Kshs. 50 and
below. Customers will be presented with an option to buy Tunukiwa Data
Bundles through *444*0#.
ii. Dial *444# from your Safaricom line and select “Tunukiwa Data Bundles”.
You will be presented with an option to purchase the bundles. You can
purchase either through airtime, Bonga points or M-Pesa.
iii. The Bundles that you can purchase are as indicated below:
Price Bundle Validity
Kshs. 10 70MB 24hrs
Kshs. 20 200MB 24Hrs
Kshs. 50 500MB 24hrs
Kshs. 99 2GB 24Hrs
Kshs. 50 350MB 7 days
Kshs. 100 750MB 7 days
3.2 Time Based Tariff
a) Safaricom Prepay subscribers can activate a time-based Tariff which will
enable them to access the internet at Kshs. 2/- per minute billed per second
regardless of the volume of data downloaded. The subscriber will be billed
per second for as long as the mobile phone or modem remains connected
to the internet.
b) How to activate the Tariff:
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(i) From your Prepay mobile phone, dial *142#. You will receive an SMS
confirmation message upon successful activation; or
(ii) For Modems, from your Prepay modem line, send an SMS with the
word ON to 142. You will receive an SMS confirmation message upon
successful activation;
c) If you have an existing Data Bundle, the Bundle must first be used until it is
exhausted or expired. It is only then that you can enjoy the per minute data
tariff. Activating the Tariff is however possible when you have an
active/existing Data Bundle. You will only be able to use the activated Tariff
once you exhaust your Data Bundle
e) If you have an active Data Bundle together with Time Based Tariff at the
same time, you will first have to use and exhaust the Data Bundle. Once the
Bundle is exhausted, you must re-start your browsing session so that you
enjoy the Time-Based Tariff that you have already activated. If you do not
re-start your browsing session or you do not buy another Data Bundle, you
will automatically be charged an out of bundle rate at the prevailing rate
of KES 0.25/= per MB.
f) To deactivate the Time-Based Tariff, send an SMS with the word ‘OFF’ to 142
from the Prepay mobile phone or modem. You will receive an SMS
confirmation message upon successful deactivation.
g) Time Based Tariff shall not apply to roaming subscribers. Roaming
subscribers will be charged applicable tariffs based on the roaming
network.
3.3 Out of Bundle Tariff
(a) The Out of Bundle Tariff is KES 0.25/= per MB.
(b) The Out of Bundle Tariff is a Pay as You Go Tariff enabling subscribers to use
Safaricom data on the go without subscribing to any of the above plans
and bundles.
(c) All you need to do is purchase Safaricom airtime and start browsing. You
will also enjoy the Out of Bundle rate when you continue browsing after the
expiry of or depletion of your bundle.
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5. Priority of Consumption
If you purchase more than one of the data plans offered by Safaricom, the following
is the priority of use:
i) Data Bundles starting with the Daily Data Bundle;
ii) Okoa Internet
iii) Bonga Data
iv) Free Resources (Data)
v) Out of Bundle or Time-based Tariff
6. Data Sambaza (Transfer)
This data product enables Safaricom subscribers to transfer (sambaza) data bundles
from one Safaricom line to another. For more details, see our terms and conditions for
Data Sambaza on our website.
7. Transition from Previous Bundles
(a) If you have an existing weekly, monthly or 90-day Night Bundle, you will have 180 days
to use it after which it will expire and be unavailable.
(b) The Daily 120MB Data Bundle will no longer be available for new subscription. If you
have this bundle, it will continue renew daily for as long as you have sufficient air time.
Once you subscribe out of it the Bundle it will not be available for re-subscription.
(c) The night Daily Bundle will expire at the end of 24 hours and will not be extended.
(d) The Off-Peak Data Bundle (Night 1 GB Data Bundle) will no longer be available for
new subscriptions. If you have an existing Off-Peak Data Bundle, you will use it for the
validity period of 3 days after which the bundle will not be available for re-
subscription.
8. How to Access the Service
7.1 PrePay subscribers can activate a data bundle in the following ways:
(a) Safaricom Airtime Card:
(i) Purchase a Safaricom Airtime Card of the desired denomination;
(ii) From your mobile phone dial *544*voucher PIN number# OR
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(iii) From your mobile phone or modem send an SMS with the voucher PIN
number to 544;
(iv) You will receive a message confirming the status of your data bundle
purchase;
(v) Upon successful purchase of a data bundle, you will receive a message
confirming the bundle purchased and the validity period.
(b) From Safaricom Airtime loaded for voice:
(i) Buy your bundle from *544# or www.safaricom.com/bundles
(c) Purchase of data bundle for another Safaricom mobile number
(i) Purchase a Safaricom Airtime Card of the desired denomination;
(ii) From your mobile phone dial *544*<voucher PIN number>*<MSISDN of
recharged subscriber e.g *544*1234567890*0722123456# OR
(iii) From your mobile phone or modem send an SMS in the following format to
544: <Voucher PIN number>*<MSISDN of recharged subscriber>
(iv) You will receive a message confirming the status of the data bundle
purchase;
(v) Upon successful purchase of a data bundle, you and the third party will
receive a message confirming the bundle purchased and the validity
period.
(d) Purchase of Data Bundle through M-pesa for your Safaricom mobile
number.
Purchase of Data Bundles through MPesa is available only to Safaricom
subscribers registered on the MPesa service and purchase can only be
done for a PrePay recipient. Both PrePay and PostPay customers have an
option to change PIN by dialing *126# but only PrePay subscribers will be
able to reset PIN for themselves. PostPay subscribers should contact
Safaricom customer care for reset of PIN. To purchase data bundles using
M-PESA, follow the steps below:
(i) From your mobile phone dial *544#
(ii) Select the bundle of your choice from the menu
(iii) Select M-PESA
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(vi) Enter PIN (USSD / NETWORK PIN). If you have no PIN set, you will be
prompted to set up one.
(vii) You will receive a notification that your request has been received
and is being processed
(viii) You will then receive a message from M-PESA (for example
“C085FLO11 Confirmed. 250Ksh sent to 958300 – Safaricom Data
Bundles for account on 27/3/15 at 2:56PM New M-PESA balance is
984Ksh.”)
(ix) You will also receive a message confirming the details of the bundle
that you have purchased (for example “You have successfully
purchased 300MB Data Bundle, Expiry date: 26-03-2015.”)
(e) Purchase of data bundle through M-Pesa for another Safaricom mobile
number:
The Safaricom subscriber purchasing the data bundle must be a registered
M-pesa customer. The recipient or third party Safaricom mobile number to
benefit from the bundle need not be registered on M-Pesa.
(i) From your mobile phone dial *544#
(ii) Select Buy Data Bundles then choose “Buy for Other Number” and
then enter the recipient number
(iii) Select the bundle of choice and then select M-PESA
(iv) Enter PIN (USSD / NETWORK PIN) If you have no PIN set, you will be
prompted to set up one
(vii) You will receive a notification that your request has been received
and is being processed
(viii) You will then receive a message from M-PESA (for example
“C085FLO11 Confirmed. 250Ksh sent to 958300 – Safaricom Data
Bundles for account on 27/3/15 at 2:56PM New M-PESA balance is
984Ksh.”)
(ix) The recipient will also receive a message confirming the details of
the data bundle that has been purchased (for example “You have
successfully purchased 300MB Data Bundle, Expiry date:26-03-
2015.”)
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7.2 PostPay Subscribers
a) PostPay subscribers can access the Data Bundles through their Selfcare
Menu.
b) Dial *200# from your PostPay mobile line, select “Internet & Bundles
Subscriptions” and follow the prompts.
c) You can also buy a data bundle for another Safaricom mobile number
through the methods in 7.1 (c) and (e) above.
7.3 On line Purchase
Both Prepay and PostPay subscribers can also purchase Safaricom data
online using their computers, tablets, or mobile phone by via
www.safaricom.com/bundles.
9. Privacy
We are committed to respecting and protecting the privacy of the information we
collect from you in compliance with the applicable laws and obligations on data use
and privacy. Our privacy statement, as updated from time to time, explains how we
treat your personal data and protect your privacy when you use our Service and can
be found on
https://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/C1_Safaric
om_Data_Privacy_Statement.pdf
10. Amendment of These Terms
Any update or amendment to these Terms and Conditions including privacy terms will
be available on the Safaricom website - www.safaricom.co.ke and will take effect
from the date of notification of the update or amendment.
11. General Terms
a) This service is a shared resource therefore the speed maybe affected by the number
of users at any given time.
b) Airtime topped up as a data bundle cannot be reversed.
c) It will not be possible to reverse purchases made through M-PESA.
d) Okoa Jahazi credit will be deducted first on top up and if the balance is not sufficient
to buy the desired bundle, the balance will be topped up on your line as airtime.
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e) You will not be able to purchase a data bundle directly from Safaricom airtime card
for use on Partner Networks. You will continue to enjoy the same service on voice.
f) Safaricom data bundles are not for re-sale. You therefore will not resell data bundles
purchased under these terms and conditions. Safaricom takes no liability for such
resell or purchase through resell and further reserves the right to withdraw this service
from you if you breach these terms.
g) These Terms take effect from 15th March 2023.
12. Extension of Terms
(a) Save as modified above, these Terms and Conditions are supplemental to and
subject to the published Safaricom PrePay and PostPay Service Terms and
Conditions, M-pesa Terms and Conditions and any other published terms and
conditions that relate to any other Safaricom product/service that you may be
using in conjunction with the data bundles.
(b) Safaricom reserves the right to modify, vary, amend or withdraw this service and
Terms and Conditions. Such changes will be communicated through the media,
Safaricom website or any other appropriate avenue as Safaricom may determine.
(c) These Terms and Conditions are available on www.safaricom.co.ke
NOTE: SAFARICOM DATA BUNDLES ARE NOT FOR RE-SALE AND CAN ONLY BE
PURCHASED FROM SAFARICOM AS INDICATED IN THESE TERMS AND
CONDITIONS. SAFARICOM SHALL NOT BE RESPONSIBLE IN ANY MANNER
WHATSOEVER FOR DATA BUNDLES PURCHASED FROM ANY OTHER SOURCE.
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