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GETTING HELP For Hands-On Labs

The document provides instructions for getting support for hands-on labs. It outlines when to contact ReadyTech or Aruba/Silver Peak for different types of issues and their expected response times.

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atifshaik678
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76 views1 page

GETTING HELP For Hands-On Labs

The document provides instructions for getting support for hands-on labs. It outlines when to contact ReadyTech or Aruba/Silver Peak for different types of issues and their expected response times.

Uploaded by

atifshaik678
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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INSTRUCTOR VERSION

Getting Support for Hands-On Labs


Contact ReadyTech for: ReadyTech Response Time

ReadyTech Support is
© Problems redeeming a voucher 24
/7
(instructions above) available 24 hours, 7 days a
week. Questions are usually

© Lab never comes up after a few hours. responded to within a couple


hours.

© Lab seems to have gone down or you cannot reconnect.


© Pre-installed virtual machines that aren’t operating in
VMware ESXi when you first log into the lab.

1. Click on the Support link


a. Available options are:
£ Live Chat
£ Email: [email protected]
£ Contact by telephone
£ 24x7 support

Contact Aruba/Silver Peak for:

© Instructional videos HPE Aruba Networking


Response Time
© Course material or lab instructions NEXT Expect a response within one
BUSINESS
business day.
© Configuration of the Orchestrator or EdgeConnect DAY
VMs. Mon-Fri, 9am – 5pm Pacific Time

1. Click to email: [email protected] (A new email should open in your application)


2. Compose your email
3. In Subject: Replace TYPEissue with a short description of your issue
Example Subject Lines:
A) LAB# 98765432 - DAST – Setup script failed
B) LAB# 14377722 - AASD – Can’t get IP Address on ECV-4

4. In the body, include your:


£ LAB ACCESS CODE
£ Position in lab guide:
A) Lab#
B) Page#
C) Step#
£ Screenshot(s)

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