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BRM Project

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Akshay Choudhary
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20 views3 pages

BRM Project

Uploaded by

Akshay Choudhary
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Topic: Customer Satisfaction with Online Shopping Experience

**Questionnaire:**
Respondant
1
1.How satisfied are you with the overall online shopping experience? 2
3
1: Very Dissatisfied 4
2: Dissatisfied 5
3: Neutral 6
4: Satisfied 7
5: Very Satisfied 8
2.How easy was it to navigate the website to find the products you were looking for? 9
10
1: Very Difficult 11
2: Difficult 12
3: Neutral 13
4: Easy 14
5: Very Easy 15
3. Were the product descriptions accurate and helpful? 16
17
1: Not at all 18
2: Slightly 19
3: Neutral 20
4: Mostly
5: Completely
4.How satisfied were you with the variety of products available?

1: Very Dissatisfied Name


2: Dissatisfied Section
3: Neutral subject
4: Satisfied
5: Very Satisfied
5.How would you rate the checkout process in terms of simplicity and speed?

1: Very Complicated and Slow


2: Complicated and Slow
3: Neutral
4: Simple and Fast
5: Very Simple and Fast
6.Did you encounter any technical issues while placing your order?

1: Yes, Multiple Issues


2: Yes, One Issue
3: No
7.How likely are you to recommend this online store to a friend or colleague?

1: Very Unlikely
2: Unlikely
3: Neutral
4: Likely
5: Very Likely
Gender Q.1 Q.2 Q.3 Q.4 Q.5 Q.6 Q.7
Male 4 4 3 5 4 3 4
Female 5 5 4 4 3 5 4
others 3 2 3 4 4 2 3
Male 4 3 5 4 3 4 5
Female 5 4 4 5 4 5 4
others 2 3 3 2 2 1 3
Male 3 4 2 3 4 4 5
Female 4 5 3 5 5 4 4
others 3 2 4 3 2 1 2
Male 4 5 4 5 4 3 4
Female 5 4 5 5 5 5 5
others 2 3 2 3 2 1 2
Male 5 5 4 5 4 5 4
Female 4 4 3 4 5 4 5
others 3 2 3 3 3 2 3
Male 4 5 4 4 4 3 4
Female 5 5 5 5 4 5 5
others 2 3 3 2 2 1 2
Male 3 4 4 5 4 3 4
Female 4 4 5 4 5 4 5

Akshay Choudhary
Marketing "C"
BRM

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