DHIVENA C
Quality Analyst (6+ years of experience Banking domain and Testing)
To secure a Quality Analyst specialist role in a challenging and rewarding environment, utilizing my experience and knowledge to ensure quality
tandards are met.
WORK EXPERIENCE
[email protected]
Test Engineer
6381399131 Quality Kiosk Technologies Private Ltd
Jun 2023 - Present
No160,1/D,Veerarakkiaym,
Puliyur, Krishnarayapuram, Work summary and Project Handled:
karur
o IndusInd Bank – Home Loan
o Conducted through manual testing of the web application, ensuring adherence to
quality standards and user requirement.
Testing Skills o Consistently worked in UAT and SIT environment.
o Reporting defects and attending scrum meetings.
Test Case Preparation
o Maintain Clear and organized test documentation including
and Execution
test plan and test reports.
Test Reporting
Defect Tracking
API Testing
Documentation
Quality Analyst
Functional testing Sysarc Infomatix Private Ltd
Feb 2022 - Jun 2023
Web and Mobile
application Work Summary and Projects Handled:
Lend Perfect
Lentra o Consistently worked in QA,UAT, SIT and Production environments for end-to-end
testing.
o Collaborate with developers, Business analysts, and Project manager to clarify
Banking Skills requirements and test coverage.
o Experience setup configuration in web applications.
Core banking o Well-versed in software testing life cycle (STLC- waterfall and agile methodology)
Deposits, Loans, o Identifying the defect and log in to the defect tool.
credit cards, Loans. o Expertise in different types of testing Functional, Regression, Smoke, UAT, SIT, and
Digital banking integration testing.
Internet banking,
mobile banking o Indian Overseas Bank – Retail Personal Loan and Gold Loan Online.
Bank applications o Union Bank of India and United Commercial Bank – API services for Online Agri
Finacle, Flex cube, Loan.
and Saksham o Punjab & Sind Bank – Retail Personal Loan and Agri Loan.
Payment banking o Ratnakar Bank – Agriculture Loan.
o SBI – Online Agri Loan.
NEFT, RTGS, and
o Central Bank of India – Online PAPL and Agri Loan auto-renewal Online.
Fund transfer
Languages Senior Executive – Operations and Teller
Jana Small Finance Bank
TAMIL
Mar 2021 – Oct 2021
Native language
Tasks
ENGLISH
Full Professional Proficiency o Expertise in maintaining cordial relationships with customers, ensuring quality and
service norms to achieve customer satisfaction & organizational objectives.
o Skilled in adhering to quality and procedural standards as well as KYC norms for all
Date of Birth account opening procedures and loans and implementing policies that build trust
20th Dec 1993 between the bank and its customers.
o Processing gold loans and verifying.
o Checking daily cash account of the branch, Reconcile of ATM and Counter cash.
Education o Processing Clearing and payment cheques on TAT.
o Monitoring of day-to-day high transaction transactions confidentially.
Post Graduate o Ensuring all transactions are accurately recorded and balanced.
MCA
Anna University Assistant Manger - Operations
2016 Axis Bank
Under Graduate Dec 2017 – Feb 2021
BCA Tasks
Bharathidasan University
2014 o Tallying the cash at EOD and reporting to the Supervisor on a daily basis.
Assistant Manager o Handled outward clearing as a clearing desk officer.
– Operations and o To ensure consistency and quality of deliverables under the specified turnaround time
Teller. with respect to customer service, operation efficiency, quality initiatives, and business.
A o Experience in handling gold loan process and verification.
o Verification of account opening documents and KYC documents for account opening
x process and handling deliverables as a custodian.
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s
Thank you for your time. I look forward to speaking with you about my
experience and passion for all aspects of Quality Analyst.
