SERVICE BULLETIN
NOTICE: The Type of Change and Recommended Compliance specified reflects Solar's best judgment regarding the
Service Bulletin. All questions should be directed to your Solar Field Service Representative. Solar, Saturn, Centaur,
Taurus, Mercury, Mars, Titan, SoLoNOx, and Turbotronic are trademarks of Solar Turbines Incorporated. Cat and
Caterpillar are trademarks of Caterpillar Inc. Specifications subject to change without notice.
NUMBER: 5.0.4/101
ISSUED: September 2022
REVISED:
PRODUCT: ALL
MODEL(S): ALL
Specifics: HMI Computers
SUBJECT: HMI Support Status and Upgrade Paths
Type of Change: Product Information
Recommended Earliest Convenience
Compliance:
PURPOSE:
To communicate the status of support for human machine interface (HMI) computers and the
recommended HMI upgrade paths to reduce the security risk that unsupported operating systems
and software components present.
GENERAL INFORMATION:
As computer operating systems (OS) and software application components evolve, support for
prior versions is discontinued. Unsupported OS’s and software components cannot be patched,
leaving the HMI vulnerable to security threats. Adoption of a lifecycle product support strategy is
one action to mitigate these risks and avoid support interruptions.
Solar recommends updating to a supported configuration to reduce security risk and ensure HMI
support can be provided when needed. Updating to a supported configuration is required if HMI
project modifications (i.e. adding/removing tags, view modifications etc.) are required or when a
Solar HMI is re-imaged. Deploying new hardware and converting a project should be planned in
advance.
The following table summarizes lifecycle stages for Solar HMI configurations and provides
recommended upgrade paths for each.
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Table 1: HMI Products and Lifecycle Phase
HMI / Display Lifecycle
OS Microsoft Support Upgrade Path
Application Phase
TT4000 V5.0 SP Current N/A
Windows 10 Fully supported
28 and later Production1
Explosion Proof N/A
Current
Box TT4000 V5.0 Windows 10 Fully supported
SP27 and earlier Production1
Non-current Field update to TT4000 V5.0
TT4000 V5.0 SP
Windows 10 and Fully supported SP28 or later
27 and earlier
Supportable1
Non-current Field update to Windows 10
TT4000 V5.0 SP Windows 7 support ended
Windows 7 and and TT4000 V5.0 SP28 or
27 and earlier Jan 2020
Supportable2 later
Explosion Proof Non-current Field update to Windows 10
Windows 7 support ended
Box TT4000 V5.0 Windows 7 and and TT4000 V5.0 SP27
Jan 2020
SP27 and earlier Supportable2
TT4000 V5.0 SP Windows Windows XP support ended New hardware required4
End of Life3
27 and earlier XP April 2014
Internet Explorer support Field update to TT4000 V5.0
TT4000 V4.0 & Windows 7 ended June 2022. SP28 or later w/ Windows 10
End of Life3
V3.5 Windows 10 Window 7 Support ended Conversion to 5.0 or 5.0 Lite5
Jan 2020.
Internet Explorer support New hardware required4
TT4000 V4.0 & Windows ended June 2022.
End of Life3 Conversion to 5.0 or 5.0 Lite5
V3.5 XP or earlier XP and earlier OS not
supported
Internet Explorer support Full HMI system retrofit
NT, ended June 2022. required
TT4000 V3.0 –
Windows End of Life3
3.4 XP and earlier OS not
2000, XPE
supported
MS-DOS 6.22 support Full HMI system retrofit
TT2000 DOS 3.3 End of Life3
ended December 2001 required
Full HMI system retrofit
Panelview N/A End of Life3 N/A
required
1
Software and hardware are available and supported by Solar.
2
TT4000 software upgrade required to maintain supportability. Windows 7 will be upgraded to Windows 10.
3
Software and/or hardware is not available and no longer supported.
4
New computers will come with Windows 10
5 Refer to Solar SB 5.13.2/195 for field conversion details
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Risk mitigation practices must be in place before starting any work;
comply with all local and employer risk mitigation requirements.
Equipment and systems should complete their normal shutdown
cycles, coast down to a complete stop, and complete post-lubrication
cycle before commencing work.
Hazardous energy isolations lock-out and tag-out (LOTO) is required
Isolations and procedures for the turbomachinery package,
ancillaries, and associated equipment/systems must be appropriate
to the work being completed.
Hot surfaces may be present, exposing personnel to burn injury
hazards, allow surfaces in the proximity of the work area to
adequately cool, removing the hazard.
Combustible gases or vapors may be present. Test for combustible
gases and vapors; if present stop work until restored to safe levels.
Fuel and ignition sources must be isolated and controlled via LOTO.
ACTION REQUIRED:
Contact your Solar® Turbines District Office to inquire about and schedule HMI upgrades.
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