Calvin's expertise in Avaya, Verint, and network technology support reflects a robust foundation in telecommunications engineering
and system integration. His proficiency in deploying Avaya Aura and managing Verint systems, combined with extensive experience
in cabling and network infrastructure, positions him as a highly valuable asset in this role. Calvin's adeptness in navigating complex
network environments makes him a reliable resource for optimizing communication systems and ensuring seamless operations.
Calvin has experience working with Avaya systems, including installation and maintenance. He has worked with Avaya
systems extensively, spanning from April 2018 to the present.
He has worked on reconfiguring call center setups, which involved removing old equipment and installing new systems from
Cisco and Avaya. This includes setting up telephony servers and dealing with access control systems.
He is also experienced in handling cabling tasks, including installing new cables and fiber optics, routing cables into
telecommunications work areas and closets, and dressing and routing cables in different environments.
Has experience setting up, maintaining, troubleshooting, and integrating Verint systems with existing telecommunications
infrastructure.
Calvin is currently in a contract position and can start ASAP.
He is comfortable with a hybrid work setup that requires him to be in the office on certain days, such as Tuesdays and
Wednesdays, but is flexible enough to come in any day.
Calvin McGuire
Chesterfield, VA 23237
EDUCATION
Strayer University, Richmond, VA June 2016
Cyber Security, B.S.
PROFESSIONAL EXPERIENCE
Outsource (Multiple Clients)
Network Infrastructure Technician
September2022 - Present
● Installing fiber, terminating it as well maintaining, and servicing a wide variety of telephone equipment.
● Experience in Red Hat Enterprise Linux operating system versions for deploying or upgrading Avaya Aura.
● Proficiently manage Avaya Aura, focusing on the deployment, configuration, and ongoing management of Avaya
IP phones to ensure seamless communication across the organization.
● Take charge of configuring network settings to optimize performance, prioritizing quality of service for voice
traffic. Proactively troubleshoot network-related issues to maintain the high standards of Avaya Aura services.
● Utilize expertise in Avaya Communication Manager, CMS, AES, Modular Messaging, and Session Manager to
integrate these systems seamlessly, streamlining communication workflows and enhancing operational
efficiency.
● Responsible for routing cable into telecommunications work areas.
● Installing voice and data communication circuits, security cameras, panic systems, etc.
● Experience in Notifier (fire), Honeywell / Bosch, Napco also Genetec
● Knowledge of TCP/IP network technologies and protocols and LAN/WAN networks.
● Configuring and managing Verint systems, including setup, maintenance, troubleshooting, and integration with
existing telecommunications infrastructure.
Network Technology Support (NTS), Richmond, VA
Network Technician
October 2021-August 2022
● Installed terminated, evaluated, labeled, and documented horizontal, backbone and other cables.
● Experience configuring Cisco routers and switches, VPN, ASA, IDS/IPS, DMVPN
● Dressed and routed cable into telecommunications closet, modular furniture, and other work areas.
● Buildout MDF’s and IDF’s,
● Installation of AV equipment and Wireless Access Points.
● Conducted cable testing and assessment surveys.
● Patched cabling between network equipment and customer’s network.
● Installed power cables from equipment power supply in rack/cabinet/closet.
● Installed, troubleshooted and de-installed network equipment swapped out devices (e.g., phone, computers,
cables, boards, edge routers, switches etc.)
● Installed, troubleshooted, and de-installed Network General remote Sniffers.
● Completed all hard and complex Move, Add Change (MAC) requests within the defined service levels.
One Data Stop, Richmond, VA
Telecommunications Engineer
May 2018 - August2021
● Responsible for setup and ongoing management of Avaya IP phones for smooth communication.
● Established voice and data networks
● Maintained and resolved outages
● Updated documentation as required
● Updated inventory report and supplies
● Maintained knowledge of updated information essential to efficiently complete job duties and functions
● Upheld the agency’s Standards of Conduct, mission, and values
● Ensured circuits, equipment, and alarms work properly and escalated issues to be resolved as needed
McGuireWoods, LLP, Richmond, VA
Lead Facilities Technician
March 2008 – April 2018
● Conducted facility maintenance, including preventative tasks and routine security checks, ensuring compliance
with safety regulations.
● Detected and reported defective materials, coordinating repairs with outside contractors and vendors.
● Managed facility maintenance activities across production, warehouse, office, and grounds areas, administering
repair jobs and construction projects.
● Assisted Facilities Manager in budget administration, while also coordinating employee moves and contractor
work with outside vendors.
COMPUTER, TECHNICAL, & INTERPERSONAL SKILLS
Computer: Windows, LANS, WANs, VPNs, Remote Desktop, Remote Assistance, Adobe Creative Suite, Internet Explorer
Technical: Technical Support, Troubleshooting and Resolving Problems, Repair Network Access, Repair Hardware and
Software Issues, Track IT
Interpersonal: Problem Solving, Research, Verbal and Written Communication, Adaptable, Dedicated, High Motivation,
Maintains Professionalism
