ĐỀ SỐ 1

PART 1: INCOMPLETE SENTENCES (40 points)

Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark
the letter A, B, C, or D on your answer sheet.
Câu 81
I ____________ my mother’s letters for more than five months.
A. don’t receive B. didn’t receive C. not receive D. haven’t
received
Câu 82
Where is your sister? She ____________ meal in the kitchen.
A. has B. Have C. is having D. had
Câu 83
His health ____________ better recently.
A. is B. had been C. Was D. has been
Câu 84
Tom ____________ the fence. It’s still wet.
A. painted B. has just painted C. have just painted D. had painted
Câu 85
One of colleagues in my office ____________ off sick today.
A. were B. Was C. Are D. have been
Câu 86
He was homesick, and he ____________ all his family and friends.
A. lacked B. desired C. Hoped D. missed
Câu 87
He has to finish his report ____________ Friday.
A. about B. By C. At D. near
Câu 88
The flat we have rented is very for the underground station.
A. convenient B. suitable C. comfortable D. distant
Câu 89
Kate ____________in a very rich family with the strict parents.
A. was bring up B. was brought up C. brought up D. brings
up
Câu 90
It was a long walk, so he began moving slowly ____________ the town.
A. for B. Towards C. Until D. at

Câu 161
He hates ____________ at while he is out of the street.
A. stared B. be stared C. is stared D. being stared

Câu 162
The policeman warned us ____________ there.
A. not to go B. to not go C. not to going D. not go
Câu 163
Do you mind ____________ me home?
A. took B. taking C. to take D. take
Câu 164
The librarian asked us ____________ so much noise.
A. not to make B. not making C. no make D. don’t
make
1
Câu 165
Don’t forget ____________ the door when you go out.
A. locking B. for locking C. to lock D. lock
Câu 166
The teacher told his students ____________ laughing.
A. stop B. stopping C. to stop D. stopped
Câu 167
I suggest ____________ a picnic at the weekend.
A. to have B. having C. had D. have
Câu 168
The book did not ____________ until three weeks after the expected delivery date.
A. arrival B. arrive C. arriving D. arrived
Câu 169
The secretary ____________ the forms signed tomorrow.
A. will get B. gets C. got D. getting
Câu 170
My colleague loves ____________ to music very much.
A. listens B. listening C. to listen D. listened
Câu 241
She never ____________mountains during the winter.
A. doesn’t climb B. climbing C. not climbs D. climbs
Câu 242
They prefer ____________ through the streets at night.
A. walking not B. not to walking C. not walking D. not to walk
Câu 243
There are ____________ workers picking cotton in the field.
A. not B. no C. not never D. no never
Câu 244
Without effort, you ____________ succeed in life
A. will never B. never will C. won’t never D. never won’t
Câu 245
We can’t afford ____________ a new car.
A. to buy B. to buying C. buy D. do not buy
Câu 246
The ____________ charged by the lawyer for his services was unusually high.
A. fee B. fare C. debt D. hire
Câu 247
I ____________ believe how hard it was to pick apples.
A. could hardly B. couldn’t hardly C. hardly not could D. hardly
couldn’t
Câu 248
I decided ____________ to the conference.
A. not go B. to going C. not to go D. going not
Câu 249
I warned him ____________ release the statistics until next week.
A. no B. don't C. not to D. doesn’t
Câu 250
____________ coming into work today because I am sick.
A. I will B. I am C. I am not D. I didn’t
Câu 321
Of the three candidates we interviewed, she is by far the ____________ and experienced.
A. more qualified B. more qualifying C. most qualified D. most
qualifying
2
Câu 322
This year, Sally hopes to visit ____________ branches than anyone else.
A. much B. more C. as many D. most
Câu 323
The company has changed its policies to become as environmentally friendly ____________
it possibly can.
A. as B. more C. the most D. well
Câu 324
The joint production of several factories has caused more problems ____________ they had
predicted.
A. as B. than C. when D. rather
Câu 325
It was agreed that among the three bidders, the company would choose the ____________
expensive one.
A. lesser B. least C. less D. little
Câu 326
Considering the adverse conditions, he was working in, he did the ____________ he could.
A. best B. good C. more D. better
Câu 327
The bonus employees received this year was ____________ than expected.
A. largest B. larger C. large D. largely
Câu 328
Jerry had ____________ difficulty out of all the staff who relocated to the overseas branch.
A. a little B. the least C. fewest D. smallest of
Câu 329
____________ his promotion, he no longer works as hard as he used to when he was a junior
reporter.
A. Because B. For C. Since D. To
Câu 330
This candidate's resume is not ____________ as the one that we reviewed.
A. much impressive B. as much impressive C. more impressive D. as
impressive

PART 2: INCOMPLETE TEXTS (12 points)

Directions: Read the texts below. A word or phrase missing in some of the sentences. Four
answer choices are given below each off these sentences. Select the best answer to complete
the text. Then mark the letter A, B, C, or D on your answer sheet.
Câu 7
Atlantic Airways Baggage Policy
Each passenger (1) ___________ to carry one piece of hand baggage onto the plane without
charge. The carry-on item must not exceed the dimensions 56 cm x 45 cm x 25 cm, including
the handle and wheels. No carry-on bag should weigh more than 23kg. Passengers should be
(2) __________ to lift bags into the overhead storage bins unaided. (3) __________
restrictions do not apply to bags that are checked in at the service desk. A laptop computer
bag, school backpack, or handbag may also be brought on board. It should be stored under
the seats when not (4) __________ use.
1. A. allowed B. is allowed C. allowing D. had been
allowed
2. A. able B. ably C. abled D. ability
3. A. This B. That C. It D. These
4. A. for B. up C. of D. in
Câu 13
To: Project Leads
3
From: James Pak
Subject: Training Courses
To: All Pak Designs project leaders
In the coming weeks, we will be organizing several training sessions for interested (1)
____________ at Pak Designs, we believe that with the proper help and support from our
senior project leaders, less experienced staff can quickly (2) ____________ a deep
understanding of the design process. At the same time, they can improve their ability (3)
____________ effectively across divisions. For that reason, we are urging experienced
project leaders to attend each one of the interactive seminars that will be held throughout the
coming month. We hope that you will strongly consider (4) ____________ us.
Thank you for your support.
James Pak
Pak Designs
1. A. employment B. employer C. employees D.
unemployment
2. A. develop B. raise C. open D. complete
3. A. to communicate B. communicate C. communicated D.
communicating
4. A. join B. joined C. to join D. joining
Câu 19
Ms. Sumitra Patel
148 Pont Street
London WS2
Dear Ms. Patel,
Thank you for applying for the position of administrative assistant at the South West office.
After interviewing many candidates last week, we have decided (1)____________ you the
position.
Your supervisor will be Dr. Denny Robin, who will provide you with your specific job
(2)____________. You will be paid on a biweekly basic, and you will be eligible to receive
paid vacation and regular medical benefits.
Please contact me if there (3) ____________ anything you wish to clarify otherwise to accept
this offer, please sign and return one copy of (4) ____________ enclosed contracts. You may
keep the second copy for your records.
Sincerely,
David Faber
Human resources
1. A. offers B. offering C. to offer D. to be
offered
2. A. to describe B. describing C. describe D. description
3. A. is B. are C. were D. was
4. A. an B. the C. a D. one

PART 3: READING COMPREHENSION – SINGLE PASSAGES (28 points)

Directions: In this part, you will read a selection of single passages, such as magazine and
newspaper articles, letters, and advertisements. Each text is followed by several questions.
Select the best answer to each question and mark the letter A, B, C, or D on your answer
sheet.
Câu 15
Save more with our points program!
http://www.Officebuildersforpeople.com/points
We offer the lowest prices to save you money. We have recently begun our Points Program to
save our wonderful customers even more. All customers are able to sign up for a Points

4
Program membership, and ten lucky customers will receive a $500 gift card. Please be aware
that this program does not apply to electronics and computer equipment purchases.
Spend $1 – $2,000 and receive one point per dollar.
Spend $2,000 – $5,000 and receive two points per dollar.
Spend $5,000 or more and receive three points per dollar.
You can make purchases by visiting our stores, by using the Internet, or by calling us on the
phone. To obtain your points, please remember to tell us your Points Program membership
number when making payments for purchases. A monthly statement will be sent to you
showing the number of points you have accumulated up to this time as well as the various
rewards that you can redeem your points for. Some examples of exciting rewards are office
furniture and DVDs.
This offer is available only at our stores in the United States.
You may apply for the Points Program by visiting our stores or our website.
1. Who is eligible to sign up for membership?
A. Customers who spend over $1,000
B. Customers anywhere in the world
C. Only customers in the United States
D. Only customers with credit cards
2. How can customers benefit from the program?
A. By receiving discounts off purchases
B. By being able to buy special products
C. By receiving weekly newsletters
D. By receiving points for every dollar spent
3. How will customers be informed?
A. Through the mail B. By visiting the store C. Over the Internet D. By
calling the store
4. What is a limitation placed on the program?
A. Customers must spend at least $500.
B. Electronics are not included.
C. Office furniture and DVDs are not included.
D. Customers must live in Canada.
Câu 16
PASA
The Pharmaceutical Association of South Africa (PASA)
29th Annual Conference in Durban
1-3 April
Day 1
9:30 – 1 0:00 a.m. Opening address (Joyce Wang, PASA President)
10:00 – 10:45 a.m. Annual update: Newly approved medications for children and adolescents
(Hans Kreuzer, Pharm.D., Rhein Geld Laboratories, Pretoria)
11:00 – 11:46 a.m. The development of international standards in pharmacy education (Dr.
Maria Rodriguez, Medical University of Madrid)
12:00 – 1:30 p.m. Luncheon with PASA president and officers (Tickets can be purchased the
same day by visiting the PASA booth.)
2:00 – 2:45 p.m. Advances in patient database and electronic prescription management
(Mohammed Aljamal, Clinical Information Systems, Bangalore)
3:00 – 3:45 p.m. A risk analysis of changing global distribution networks in the
pharmaceutical industry (Jeffrey Knapp, Morgan & Hyde Consulting, New York)
3:45 – 4:45 p.m. The labeling of makeup and personal care products (Eileen Bolocco, South
African Institute for Health and Consumer Protection, Johannesburg)
1. What is Ms. Wang's role in the conference?
A. She will give an introductory talk.
B. She will cater the luncheon.
5
C. She will lead a training seminar.
D. She will announce the presenters.
2. What is the topic of Mr. Kreuzer's talk?
A. Improvements in pharmaceutical technology
B. Changes in marketing regulations
C. Medicine for young people
D. Guidelines for laboratory technicians
3. When is the presentation that concerns cosmetics?
A. At 10:00 a.m. B. At 11:00 a.m. C. At 2:00 p.m. D. At 3:45
p.m.
4. What is NOT indicated about the conference?
A. It will include a discussion about distribution challenges.
B. It will address international issues.
C. It will be held for the first time in Durban.
D. It will take place over three days.
Câu 29
FREELANCE BENEFITS AND DRAWBACKS
Freelancers generally enjoy a greater variety of assignments than in regular employment, and
almost always have more freedom to choose their work schedule. The experience also allows
the opportunity to build up a portfolio of work and cultivate a network of clients in hopes of
obtaining a permanent position.
A major drawback is the uncertainty of work - and thus income - and lack of company
benefits such as health insurance or retirement pay.
Another drawback is that freelancers often must handle contracts, legal issues, accounting,
marketing, and other business functions by themselves. If they do choose to pay for
professional services, they can sometimes turn into significant out-of-pocket expenses.
Working hours can extend beyond the standard working day and working week.
1. What does freelancing afford?
A. Regular employment
B. An assortment of projects
C. Freedom to refuse a permanent position
D. Opportunities to employ clients
2. What could possibly be a negative aspect of freelance work?
A. An unimpressive portfolio
B. A rigorous schedule
C. A possibility of not earning enough money
D. Working a minimal amount of hours
3. If freelancers decide they need somebody to help them,
A. they won't be able to make any money.
B. they will have the same advantages as if they own a company.
C. the quality of their work will be affected.
D. their clients won't be pleased.
4. What is the purpose of the leaflet?
A. To balance the pros and cons of freelance work
B. To encourage professionals to freelance
C. To show how the negatives outweigh the positives in freelancing
D. To give a detailed definition of freelance work
Câu 30
INTERVIEW TIP 1: PLAN AHEAD - Do a little homework! Research the company and the
position if possible. Review your work experiences and be ready to support past career
accomplishments with specific information targeted toward the company's needs.
INTERVIEW TIP 2: ROLE PLAY - Once you have finished studying, begin role playing
(rehearsing). Use the general questions provided below in the Interview Preparation Area.
6
Write down answers if it helps to make your presentation more concise. Try to keep your
answers to the information your new employer will want to know.
INTERVIEW TIP 3: ADAPT - Be sensitive to the style of the interviewer. Pay attention to
those details of dress, office furniture, and general decor which will afford helpful clues to
assist you in tailoring your presentation.
INTERVIEW TIP 4: RELATE - Try to relate your answers to the interviewer and his or her
company. Focus on achievements relevant to the position.
INTERVIEW TIP 5: ENCOURAGE - Encourage the interviewer to share information about
his or her company. Demonstrate your interest.
1. What is the point of Tip 1?
A. To ensure you remember all your work experiences
B. To find a way to link your experience to what the company wants
C. To improve your research skills before the interview
D. To tailor your resume with appropriate past experiences
2. In which tip is it suggested that you pretend that you are being interviewed?
A. Tip 4 B. Tip 3 C. Tip 1 D. Tip 2
3. In which tip is it suggested that you provoke answers from the interviewer?
A. Tip 3 B. Tip 5 C. Tip 1 D. Tip 2
4. Why should you pay attention to office furniture?
A. It could suggest how to modify your questions.
B. It could tell you if you are an appropriate candidate.
C. It could suggest how much money you would earn.
D. It could tell you if you need to adapt your presentation.
Câu 43
Dear Readers,
This July, Horse and Rider will celebrate its 27th anniversary. Since its first issue was
published in January of 1980, Horse and Rider has continued to bring its readers tasteful but
entertaining articles covering everything about horses. To celebrate our anniversary, we are
offering a special promotion to all our readers: a free three-month subscription. Plus, you will
receive our special anniversary issue, which will be published at the end of July. This special
issue will feature an article about Marjorie Clemmons, the Senior Editor and founder of
Horse and Rider.
To be eligible for the special offer, just fill out the request form that is enclosed with this
letter, and mail it to us by June 15th. As always, we welcome your questions and comments,
so if you would like to be included in our From the Readers section, please visit our website
www.horseandrider.com and submit your review electronically. We thank you for your
continued support, which has helped us become the most popular horse magazine in the
country.
Sincerely,
Katherine Fields
Public Relations Advisor
1. Why did Katherine Fields write this letter?
A. To introduce a special offer
B. To remind readers to renew their subscription
C. To ask customers about their subscription preference
D. To invite clients to the ceremony
2. Who will be featured in the anniversary issue?
A. A famous rider B. A new employee C. The winner of the race D. The Senior
Editor
3. According to the letter, how can readers get their comments published?
A. By writing a letter to the editor
B. By submitting a review online
C. By contacting the PR department
7
D. By calling Marjorie Clemmons
4. Which of the following is mentioned about Horse and Rider?
A. It is the only magazine of its kind.
B. It is over thirty years old.
C. It is very successful.
D. It is changing owners.
Câu 44
JP Store is proud to announce its new catalogue service, which will begin this September.
Each month all customers with a JP Gold Card will receive a free catalogue. What's so great
about the JP Catalogue? You don't have to go to our store to buy your clothes. You can
simply call the customer service hotline and place your order from the comfort of your own
home. Plus, each month's catalogue will include special discounts on all our clothing. If you
have any questions about this special promotion, contact us at 1-800-2365-9864. If you are
not a cardholder and would like to become one, then download an application from our
website, www.jpclothes.com. All customers who apply online before August 15th will
receive an additional 20 percent off their first order.
1. What kind of product does JP Store sell?
A. Home furnishings
B. Kitchenware
C. Clothing
D. Office supplies
2. What will JP Gold Card holders receive?
A. Complimentary catalogues
B. A discount on shipping charges
C. Special coupons for the store
D. An online account
3. How often will cardholders receive the JP Catalogue?
A. Once a week
B. Every two weeks
C. Once a month
D. Once a year
4. How can interested customers apply for a card?
A. Get an application from the store
B. Call customer service
C. Email the company
D. Submit an online application
Câu 57
Ichiro Watanabe (9:30 a.m). Does anyone have ideas before the Friday department meeting
for improving the inspection process for dental offices?
Suzanne Parrin (9:31 a.m). There is too much paperwork. Perhaps inspectors could complete
forms electronically.
Zachary Qian (9:32 a.m). Great idea. That would eliminate paper completely.
Ichiro Watanabe (9:33 a.m). That's an effective way for us to save time and money, but how
do we transition from using the current forms to electronic ones? How would inspectors be
trained?
Suzanne Parrin (9:35 a.m). What if inspectors continue to use paper forms while they're
learning how to use the new electronic version.
Zachary Qian (9:36 a.m). That way, they would gain some experience with the
electronic forms. And maybe we could hire instructors to train inspectors so they're ready for
the transition.
Suzanne Parrin (9:38 a.m). Exactly. We could hold the training sessions here at the Labor
Department.
Ichiro Watanabe (9:40 a.m). Great. I'll propose these ideas at the meeting,
8
1.What are the writers discussing?
A. Changing a work procedure
B. Hiring experienced inspectors
C. Staffing a new department
D. Creating additional paper forms
2. What is suggested about the writers?
A. They train dental assistants.
B. They manage other employees.
C. They are determining a budget.
D. They are purchasing computers.
3. At 9:38 a.m., what does Ms. Parrin most likely mean when she writes, "Exactly"?
A. She knows how many years of experience are required.
B. She wants to make sure all the paperwork is accurate.
C. She thinks Mr. Qian's idea will resolve a problem.
D. She believes Mr. Watanabe's estimate is correct.
4. What will Mr. Watanabe most likely do on Friday?
A. Present a lesson to the inspectors
B. Distribute a survey to the trainers
C. Learn to use an electronic form
D. Suggest a solution to a problem

PART 4: READING COMPREHENSION-DOUBLE PASSAGES (20 points)

Directions: In this part, you will read a selection of double passages, such as magazine and
newspaper articles, letters, and advertisements. Each text is followed by several questions.
Select the best answer to each question and mark the letter A, B, C, or D on your answer
sheet.

Câu 9
14 Green Lane
Hartley
Wessex
WE2 7HE
March 3rd, 2005
The Manager
Audio Etc.
Head Office
London
Dear Sirs,
I recently bought a programmable CD player at the Hartley branch of Audios Etc. Your
company was recommended to me by several of my acquaintances. Therefore, although it
was the first time I had visited one of your stores, I was sure you were a trustworthy
company.
When the CD player was delivered to my house, I found that the player was the wrong color.
I asked for black; however, the player that was delivered was red. I telephoned the Hartley
branch, and a very friendly clerk arranged for it to be changed. This time, the programming
function did not work. Again, the store changed it. Yet again, there was a problem. There was
a big scratch on the paintwork. I had been led to believe that Audio Etc. was a reliable
company. This experience has proven the opposite to be true. I would therefore like to
formally register my dissatisfaction and demand a refund. Please find enclosed a completed
customer complaint form.
Yours faithfully,
Matt Greer
***************************
9
 Audios Etc Customer Complaint Form
Product Name: Sanshi Programmable CD Player
Serial Number: 21002330A1
Problem: 1. Wrong color, 2. Programming functions not working, 3. Product
surface damaged: large scratch
Date of Purchase: February 15th, 2005
Action Desired: Full refund of cost of CD player
Customer Details: Matt Greer, 14 Green Lane, Hartley WE2 7HE, Tel: 820-8839
1. Why did Matt Greer write this letter?
A. To thank the store for good service
B. To explain Audio Etc.’s service policy
C. To order a CD player
D. To complain and ask for his money back
2. Who is Matt Greer?
A. The manager of Audios Etc.
B. A customer of Audios Etc.
C. A salesman at Audios Etc.
D. A deliver person of Audio Etc.
3. Which of the following problems is NOT mentioned?
A. There was a scratch.
B. The cover was broken.
C. The color was wrong.
D. The programming function was broken.
4. Why did Matt Greer use Audios Etc.?
A. They offered him a good job.
B. They have good prices.
C. They were recommended to him.
D. He recommended them.
5. What did Matt Greer demand from Audios Etc.?
A. Full refund of cost of CD player
B. Another CD player
C. A customer complaint form
D. A more expensive CD player
Câu 17
1963 Cradle Terrace
Troy, IN 11275
VBC Credit
One Hoenikker Placo
New York, NY 88411
Dear Sir,
I recently read an advertisement for the VBC Platinum credit card in World Entertainment
Monthly magazine. I was interested by the favorable interest rates and terms of the VBC
card. I have filled in the form that was enclosed with the magazine and am sending it with
this letter. I have not had a VBC credit card previously and believe that my credit rating is
good, so I do not foresee any difficulties in issuing this card. I look forward to a quick
response.
Sincerely,
Mona Aamons

***************************
VBC Credit
One Hoenikker Place
New York. NY 88411
10
Mona Aamons
T963 Cradle Terrace
Troy, IN 11275
Dear Ms. Aamons,
Thank you for your interest in a VBC Platinum credit card. Unfortunately, we regret to
inform you that we are unable to approve your application for this card due to insufficient
time in your current address and excessive debt-to-income ratio. This decision has been based
in part on a credit report provided by Equity Evaluations, Inc. (noted below). You may
receive a copy of this report, free of charge, provided you request it in writing directly from
the credit evaluation service within six calendar months.
Cordially,
Nancy Lloyd/Senior Credit Manager
Credit evaluation service: Equity Evaluations, Inc., PO Box 22, Los Angeles, CA 98365
1. Why did Mona Aamons write to VBC Credit?
A. To ask about the cost o1 platinum B. To cancel a credit card C. To pay a bill D. To
apply for a credit card
2. What is Mona Aamon’s opinion of her credit rating?
A. It has some difficulties. B. She doesn't need one. C. It is good. D. It is her
own personal matter.
3. According to the letter, what does Mona Aamons have?
A. A VBC platinum card B. Bad credit history C. Too many debts D. A part-
time job
4. To obtain a free credit report, what must Mona Aamons do?
A. Contact VBC credit
B. Request it from Equity Evaluations. Inc.
C. Reply to Nancy Lloyd
D. Wait for the report
5. Based on the letter, which of the following is known about Mona Aamons?
A. She has many credit cards.
B. She has always lived at 1963 Cradle Terrace.
C. She has many children.
D. She may request a free credit report
Câu 25
Looking for a way to make some extra cash? Work at home! Every year, millions of
Americans learn that they can work from home and spend more time with their families.
Work4Freedom Corporation would like to give you the tools you need to start your own
home-based business. No experience or special equipment is necessary.
With our information packet, you can learn how to make money stuffing envelopes, creating
handicrafts, or collecting bills by phone. The possibilities are endless. Enclose $45 dollars
and return this note to the address below, and you will soon be on your way to an enjoyable
life working at home.
Send your check for $45 to:
Work4Freedom
126 Highwoods Estate
Bourneville, MA 33453
23A Campbell Park
Bourneville, MA 33455
***************************
Dear Work4Freedom,
I read your advertisement in the Bourneville Echo last Friday. I am a 34-year-old
homemaker, and I am very interested in making a little extra money to pay for a vacation.
I'd also like to put a little aside each month for special treats for my family. I have not
enclosed the $45 that you requested because I'd like to find out more about your company
11
first. How many people do you employ, and what is the average amount of income they earn
in a month? I want to know roughly how much money I could make before I make a financial
commitment to you.
Thank you for your assistance.
Sincerely,
Charlene Smith
1. What kind of business does Work4Freedom promote?
A. Trade B. Life insurance C. Home-based D. Marketing
research
2. According to the letter, how many ways are there to make money with Work4Freedom?
A. Unlimited B. Three C. Four D. Forty-five
3. What is one advantage of working at home?
A. Stuffing envelopes B. Spending extra time with the family C. Making tools D.
Creating handicrafts
4. What does Charlene Smith currently do?
A. She builds houses.
B. She makes financial commitments.
C. She takes care of her home and family.
D. She works for the Bourneville Echo.
5. Why is Charlene Smith interested in home-based work?
A. She wants to stuff envelopes.
B. She doesn't want to see her family.
C. She wants to have money for luxuries.
D. She wants to work for the Bourneville Echo.
Câu 33
To: Tamara Burke
From: Jamal Watson
Subject: Placing orders
I recently discovered your website and am very interested in ordering supplies from you for
our office. Your products are stylish and environmentally friendly at the same time. That's a
hard combination to find! Currently, I am interested in ordering the energy-saving desk lamps
and the desktop organizers. In the near future, I will also need some of the recycled
photocopier paper and envelopes. While you have a detailed price list, your website does not
have any information on volume discounts. I make frequent large orders of supplies such as
paper and printer ink for my office, and I would like to order from your company if you offer
volume discounts.
Right now, I would like to order five desk lamps and five desktop organizers. Please let me
know the total cost, including shipping. Thank you for your help.
Jamal Watson
***************************
To: Jamal Watson
From: Tamara Burke
Subject: re: Placing orders
Dear Mr. Watson,
Thank you for your interest in Office Things. We appreciate your business. In answer to your
question, we do offer volume discounts on certain items. For example, photocopier paper is
normally $5 per package. If you order a small box of paper (10 packages), the price is $40 per
box. Large boxes (25 packages) are $75 each. Shipping is free on all orders over $200. For
smaller orders, shipping costs 10% of the total price of the order. Unfortunately, we do not
offer discounts on office furniture, such as the lamps and organizers you mentioned. As noted
on our website, the lamps are $10 each, and the organizers are $8 each. You may also be
interested in our line of desks and desk chairs since they are made out of 100% recycled

12
materials. Visit our website for more information. Please let me know if you have any further
questions.
Sincerely,
Tamara Burke
1. What is the information that Mr. Watson could not find on the website?
A. Price list
B. Discounts on large orders
C. How to order paper and envelopes
D. E-mail address of the sales department
2. If Mr. Watson orders three large boxes of paper, what will he pay for shipping?
A. $225.00 B. $7.50 C. $ 12.00 D. $22.50
3. What will he pay for his lamps and organizers, with shipping?
A. $44 B. $55 C. $90 D. $99
4. What is true about the desk lamps?
A. They don't have a discount.
B. They use a lot of electricity.
C. They are made of recycled materials.
D. They are cheaper than the organizers.
5. Why does Ms. Burke think Mr. Watson will like the desks and desk chairs?
A. They are stylish.
B. They have free shipping.
C. They have a 10% discount.
D. They are environmentally friendly.

13