CONFIDENTIAL, BAJJUL 2023/MGT345/375 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE OPERATIONS MANAGEMENT COURSE CODE MGT345/375 EXAMINATION JULY 2023 TIME 3 HOURS INSTRUCTIONS TO CANDIDATES 1. This question paper consists of two (2) parts: PART A (5 Questions) PART B (5 Questions) ‘Answer ALL questions in the Answer Booklet. Start each arswer on a new page. e Do not bring any material into the examination room unless permission is given by the invigitator. B Please check to make sure that this examination pack consists of: i) the Question Paper il) an Answer Booklet — provided by the Faculty il) a graph paper — provided by the Faculty 5. Answer ALL questions in English DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 7 printed pages © Hak Cipta Universit Teknologi MARA CONFIDENTIALCONFIDENTIAL, PARTA QUESTION 1 BA/JUL 2023/MGT345/375 Nazril Enterprise is considering locating its existing obsolete plant. The company had done a study on three locations; Shah Alam, Seremban and Puchong. The cost details for the locations are: Location Fixed Cost (RM) Variable Cost per unit (RM) ‘Shah Alam) 50,000 50 ‘Seremban 60,000 30 Puchong 75,500 20 Construct the total cost curves for all locations and identify which location to choose for each relevant range of production. (© Hak Cipta Universiti Teknologi MARA (12 marks) CONFIDENTIALCONFIDENTIAL QUESTION 2 BAWJUL 2 1023/MGT345/375, Permada Manufacturing Sdn Bhd produces high-quality shoes. Manufacturing these shoes requires 10 separate tasks. There are 7 hours available for manufacturing the shoes in the plant each day and the daily demand is 60 shoes. Tre information for the tasks is as follows: TASK TASK TIME (MINUTES) PREDECESSOR A 7 = B 3 A c 2 5 D a B E 7 CD F 3 a c 2 F H 5 c T i EH J 3 T | a) Draw the precedence diagram of the operation. b) Assuming 5 days of work a week, calculate the cycle time of the line. ¢) Determine the theoretical minimum number of workstations. 4) Construct the line layout of the operation. 2) Compute the resulting efficiency and balance of delay percentages. (© Hak Cipta Universiti Teknologi MARA, (4 marks) (1 mark) (1 mark) (4 marks) (2 marks) CONFIDENTIAL,CONFIDENTIAL 4 QUESTION 3 BA/JUL 2023/MGT345/375 New Resources Sdn Bhd has contracted Bumi Mekar Construction to start building a new factory. The table below provides the following information regarding the preject. ‘Activity Preceding Activity | Duration (months) A - 8 B A 7 c A 3 D B 5 — B 4 F D 2 G BC 7 4 EG 2 1 F 3 J G 8 K Hid 6 Based on the information given above, a) Construct the network diagram for the project b) Compute the Earliest Event Time and Latest Event Time for each event ¢) Identity the critical activities. 4) Determine the project completion time. e) Determine the Free Float and Independent Float for activity F. (3 marks) (3 marks) (2 marks) (1 mark) (2 marks) )_ Ifthe duration of activity D were to change from 5 months to 7 months, what would happen to the project's completion time? (© Hak Cipta Universiti Teknologi MARA (2 marks) CONFIDENTIAL,CONFIDENTIAL 5 BAJJUL 2023/MGT345/375 QUESTION 4 Muhibah Manufacturing plan to produce a new portable vacuum cleaner this year. The company has developed an aggregate capacity plan for January to June 2023 as below: Months Forecasted Demand (units) January 7300 February 7700 March 7400 April 6400 May 6500 June 7500 The company also plans to produce additional 3000 units each month to cover any uncertainty in demand. Additional information: Current workforce: 20 workers Standard output: 30 minutes/unit Regular working hours: 8 hoursiday Regular labor cost: RM5.00!hour Overtime rate: RM8.00/hour Overtime constraint: 1000 units/month Inventory carrying cost: RM2.00lunit Subcontract cost: RM9.00/unit Working days: 26 days/month a) Prepare an aggregate production plan for Jenuary to June 2023 using a constant workforce strategy by varying overtime and subcontract requirements to meet the demand. (6 marks) b) Calculate the total costs for the plan. (7 marks) © Hak Cipta Universiti Teknologi MARA, CONFIDENTIALCONFIDENTIAL 6 BAWJUL 2023/MGT345/375 QUESTION 5 Robert Manufacturing is a company that produces modular parts. The company has been successful in automating much of its work. However, there are issues with the computerized method. Over the past 20 months, the machines have broken down at the rate indicated in the following table: numer, | ‘areakoouns (MONTHS) 0 5 4 4 2 2 3 5 : ; ‘The company estimates that each breakdown cost RM400 in time and service expenses. To solve the issue, a scheduled preventive maintenance contract was recently offered by an outside maintenance company. Even if Robert Manufacturing contracts for preventive maintenance, there will still be breakdowns, averaging one breakdown per month. The price for service is RM500 per month. Determine whether Robert Manufacturing should contract for preventive maintenance or continue the current maintenance. Justify your answer. (10 marks) @ Hak Cipta Universiti Teknologi MARA CONFIDENTIAL,CONFIDENTIAL T BANJUL 2023/MGT345/375 PARTB QUESTION 4 Explain four (4) characteristics of services (8 marks) QUESTION 2 Explain four (4) objectives of Research and Development. (8 marks) QUESTION 3 List any four (4) goals of sustainability. (8 marks) QUESTION 4 Discuss the four (4) types of allowances with examples. (8 marks) QUESTION 5 Discuss any four (4) objectives of quality control. (8 marks) END OF QUESTION PAPER (© Hak Cipta Universiti Teknologi MARA, CONFIDENTIAL,