Whitney Robichaux
Visual Assistant
Crest Hill, IL 60403
[email protected]
+13314448395
Authorized to work in the US for any employer
Work Experience
Founder/Owner
Midwest VA Co. - Crest Hill, IL
December 2019 to Present
A. Owner/Founder of Virtual Assistant Company
• Business Strategy & Development
• Develop and implement long-term business plans for company growth
• Identify and analyze market trends and competitor activity
• Establish and manage client acquisition strategies
• Oversee financial planning and budgeting
• Develop and maintain strong industry partnerships
• Virtual Assistant Recruitment & Management
• Design and implement recruitment processes to source qualified VAs
• Conduct comprehensive interviews and assessments to select top talent
• Manage VA onboarding and training programs
• Ensure efficient VA team structure and workload distribution
• Foster positive and productive work environment for VAs
• Client Management & Relationship Building
• Consult with clients to understand their needs and goals
• Develop customized virtual assistant service packages
• Manage client expectations and communication throughout engagements
• Ensure high client satisfaction through ongoing support and service delivery
• Operations & Technology
• Implement systems and tools for efficient VA operations (e.g., project management, communication
platforms)
• Maintain secure and reliable data management practices
• Manage virtual assistant technology needs and software subscriptions
• Oversee quality control processes for VA services
• Marketing & Sales
• Develop and implement marketing strategies to attract new clients
• Manage online presence and marketing campaigns
• Oversee lead generation and sales processes
B. Virtual Assistant Tasks
• Administrative Support
• Manage calendars, appointments, and travel arrangements
• Email and document management
• Data entry and record keeping
• Customer service phone duties
• Cold calling on clients’ behalf
• Answering service duties
• Prepare presentations and reports
• Organize and maintain filing systems
• Communication & Customer Service
• Manage client and vendor communication via phone, email, and chat
• Provide excellent customer service and support
• Social Media Management
• Create and schedule social media content
• Monitor and engage with followers on social media platforms
• Content Creation & Management
• Research and write content (e.g., blog posts, website copy, social media captions)
• Proofread and edit existing content
• Manage content calendars and publishing schedules
• Project Management & Research
• Assist with project planning, organization, and execution
• Conduct online research and data gathering
P&C, L&H Insurance Agent
Allstate - Harvey, LA
January 2016 to November 2019
• Promote the agency and its products to new and returning clients in fresh and vibrant ways
• Network with prospects, potential customers, and former customers
• Educate and inform customers and prospects on each type of product and produce an educated
recommendation based on their unique needs
• Evaluate policies for current customers to ensure they cover all needs
• Collaborate with sales teams to understand the objections coming in and develop marketing campaigns
to address those
• Assisting with design and editing of all copywriting concepts
• Tracking all metrics of campaigns to diagnose issues and document successful strategies specific to
the local population
Salon Associate
Glow Tanning Salon - Houma, LA
January 2011 to December 2016
• Assisting with promotional campaigns, projects, and advertising
• Recruiting, hiring, training, and managing new staff
• Opening and closing the salon
• Basic accounting at end of the day, including organizing salon receipts, expenses, books, and daily
revenues
• Scheduling employees, providing performance reviews, and delegating responsibilities as necessary
• Managing and ordering industry specific supplies and maintaining the office are in the same way
• Ensuring the salon remains clean, attractive, and effective in services offered
Education
Bachelor of Science in Applied Psychology
University of Phoenix - Phoenix, AZ
September 2018 to August 2024
Skills
• Typing
• 10 key typing
• Clerical experience
• Filing
• Office management
