User Manual for

NEPTUNE 4 PLUS
3D Printer

Pictures are only for illustration purpose, please take actual product as standard.

V1.3
Thank you for choosing ELEGOO product!
For your convenience, please read this instruction manual carefully before use, the cautions
and tips in this manual can help you better avoid incorrect installation and use.
For questions or problems not covered in this manual, please contact us at this email address:
[email protected].
ELEGOO team is always ready to provide you with quality service.
To give you a better experience of our products, you can also gain knowledge of the operation
of the equipment in the following ways:
1.The instruction manual:You can find related instructions and videos in the U disk.
2.ELEGOO official website: www.elegoo.com You can go to our official website to find the
relevant operating instructions for the machine and contact information.
 Cautions
1. Do not place the printer in vibrating or other unstable environments, as the shaking of the

machine will affect the print quality.

2. Do not touch the nozzle and heatbed when the printer is working to prevent high-

temperature scald and personal injury.

3. After printing, please take advantage of the residual temperature of the nozzle and clean the

filaments on the nozzle with the help of tools. Do not touch the nozzle directly with your hands

during cleaning to avoid scald.

4. Please do product maintenance frequently, and regularly clean the printer body with a dry

cloth to wipe away dust and sticky print material under the situation of power off.

5. 3D printers contain high-speed moving parts, so be careful not to get your hands caught.

6. Children must be supervised by adults when using the machine to avoid personal injury.

7. In case of emergency, please cut off the power directly.

Contents
Machine Parameters -------------------------------------------------- 1

Machine Structure Diagram ----------------------------------------- 2

Packing List -------------------------------------------------------------- 3

Machine Installation --------------------------------------------------- 4

Operation Screen Introduction ------------------------------------- 9

Auto Leveling ----------------------------------------------------------- 12

Model Test --------------------------------------------------------------- 13

Resume Printing Description --------------------------------------- 14

Software Installation -------------------------------------------------- 15

Online Print ------------------------------------------------------------- 17

Troubleshooting Guide ----------------------------------------------- 19

Circuit wiring ------------------------------------------------------------ 20

 Machine Parameters

Print Parameters Software Parameters

Print Principle: FDM（Fused Deposition Modeling） Slicer Software: Cura

Build Size: 320X320X385(mm³) Input Format: STL、OBJ
Print Precision: ±0.1mm Output Format: Gcode
Nozzle Diameter: 0.4mm
Connection Type: U Disk, LAN,WiFi
Maximum speed: 500mm/s
Regular printing speed: 250mm/s
Maximum acceleration: 12000mm/s² Power Supply Parameters

Temperature Parameters Power Input: 100-120V/220-240V;50/60Hz

Power Output: 24V
Ambient Enviroment Temperature: 5°C~40°C
Maximum Temperature of Nozzl: 300°C Physical Parameters
Maximum Temperature of Hotbed: 100°C
Machine Size: 578*533*640mm
Net Weight: 14.4kg

1
 Machine Structure Diagram

Filament tube
Filament detector Filament holder
switch
Tie rod

Lead Screws T8

X-axis belt X-axis Nozzle kit

Auxiliary tensioner stepper
Cooling Module
Rigid Coupling
Build platform

Network cable
Type-C interface Touch screen interface
Z-axis Y-axis belt
U disk socket WiFi signal receiver stepper tensioner
2
 Packing List
Fasteners
（HM5*45）4pcs
（PM4*50）3pcs
（PM4*20）5pcs
（PM4*18）2pcs
(PM3*14) 3pcs
（PM4*8）3pcs
01 02 （HM4*M3*3) 1pc
(PM3*8) 2pcs
（FW M5*18*1）2pcs
ELEGOO 3D Printer
Tools

03 04 05 06 07

(1.5 / 2.0 / 2.5 / 3.0 / 4.0)

08 09 10 11 12 13 The above accessories shall be subject to actual products, and the pictures are for reference only.
3
Machine Installation
Attached U disk with an installation instruction video. ① ②
Print head installation: Use 3pcs (PM3*14) screws to fix the
print head through the holes of the metal plate from the rear;
2pcs (PMM3*8) screws to fix the front of the print head.

02

②
①

12
01

4.0
① （PM3*8） 2pcs
（HM5*45）4pcs
② （PM3*14）3pcs

4
 ③ ④

（PM4*20）3pcs
2.5 05 04
03

10
5
 2.5 ⑤ ⑥
（PM4*18）2pcs
（HM4*M3*3) 1pc （PM4*8）2pcs
Filament detector installation:
06
07
3.0

08

11
Cable clamp installation:

2.5

2.5

（PM4*8） 1pc （PM4*20）2pcs

When installing, you need to
organize the cables and fold （FW M5*18*1）2pcs
them together to install and

6
fix them.
 ⑦ ⑧
Filament detector switch

X-axis stepper

09 Z
Z-axis stepper

（PM4*50）3pcs

7
Supplymentary Introduction
Special Case:
The bottom slide block has been adjusted before leaving the factory, but the pulley of the machine may become loose due to the
transportation. If the build platform of the machine is shaky and loose, an open spanner can be used to slowly twist the eccentric
isolation column under the platform until the slide block slides smoothly and does not shake.

Similarly, if the print head is shaky or loose, the corresponding eccentric isolation column can also be adjusted until the print
head slides smoothly without shaking, and the pulleys on both sides of the gantry also have corresponding eccentric isolation
columns that can be adjusted.

8
Operation Screen Introduction

Moving distance

Set Y=0
Set X=0
Gcode file display
Reset to zero
Set Z=0
Main Interface
Motor unlock
Left and right page keys Three interfaces: movement,
temperature, Extruder
Print Documents Prepare Interface

Temperature display

Compensation settings

121-point parameter display

Set Interface Level Interface

9
Auxiliary cooling module instructions:
l Users can click the fan icon to adjust the air outlet status of the rear cooling fan during the printing
process.
l The fan has three modes: silent / normal / sport, please adjust according to the printing situation, as
shown in the picture below.

The auxiliary cooling module can be turned off during silent printing.

10
Print mode description:
l During the printing process, the user can adjust the printing mode by clicking the speed icon, as shown
in the picture below.
l The three modes correspond to three different speed values, acceleration values, drive mute thresholds,
and percentages of fan speed settings during printing.

11
Auto Leveling
When first running the machine, the distance between the platform and the nozzle needs to be
calibrated in the leveling mode, which is about the thickness of a piece of A4 paper .
l When the printer is powered on, select 【Level】. Note that the leveling sensor only
l Each axis of the printer automatically returns to the home position, after entering the leveling page, place a piece of A4 paper between the detects the metal platform plate, for
nozzle and the platform, and click the compensation value to adjust the distance between the nozzle and the platform (See Picture 2), and example, replacing the glass platform
push and pull the A4 paper, when there is friction generated, the center point calibration can be completed. Click on the auxiliary leveling for leveling will not produce detection
effect, which will cause the nozzle to
【 】, ​calibrate the 6 points of the platform with the A4 paper by hand-twisting nuts, and push and pull the A4 paper, when the paper
squeeze the platform.
can be pulled out but not pushed in, the auxiliary leveling can be completed.
l After completing the auxiliary leveling, enter the automatic leveling【 】for automatic calibration.
l The machine will enter the heating state:the nozzle is heated to 140°C, the hot bed is 60°C.(Please preset the hot bed temperature according
to the temperature of the consumables to achieve a more accurate leveling value.)
l After reaching the preset temperature: start the 121-point automatic calibration.
l After the leveling is completed, set the Z-axis compensation: place a piece of A4 paper between the nozzle and the printing platform.
Click the compensation value and push and pull the A4 paper to complete the compensation and leveling when friction is generated.
l Click the save icon to save.【 】

A4 paper
P1 P2 P3
12 P4
Model Test
Print Head Feeding Check
1) First push the filaments to the bottom of the print head.
2) Click 【Prepare】 - 【Extrudert】, click 【Load】, the temperature of the
nozzle will be automatically heated to 200°C.
3) After the nozzle is preheated to 200°C, click the feed to extrude the filaments
from the nozzle.
4) Clean the melted filament of the nozzle before printing.

Notice: Consumables with different hardness have different requirements

for the spring strength. The spring strength of the extruder can be adjusted
with an Allen wrench. When turning counterclockwise, the spring strength
is increased, and the spring strength is decreased clockwise.

Start printing
2.0

1) Insert the U disk into the printer's USB port. The extrusion volume
The nozzle is too far from
2) Click【Print】 on the main menu and select the model file. The nozzle is too and distance between
the platform and the
adhesion is insufficient, the
3) When the nozzle and the heatbed reach the preset temperature, the close to the
platform, resulting
the nozzle and the
platform is proper
model may fall off the
X, Y, Z axis will return to zero, and then start printing. in insufficient with uniform adhesion.
platform during printing.
extrusion.
Notice: When printing the test model, please observe the first layer
printing. In cases A and C, the compensation settings are not
properly adjusted. Compensation adjustments can be made during
printing to adjust the distance between the nozzle and the platform.
In case B, the nozzle and the platform have reached a proper
A B C
printing distance and can continue printing.

13
As shown in the picture:

①
③
When fine-tuning, please switch the moving distance to
0.01mm or 0.1mm to prevent the nozzle from extruding the
platform excessively or filament hanging in the air.

Resume Printing Description

Power Loss Recovery: If you want to continue printing because of a sudden power outage or accidentally turn
off the power of the machine, this function does not need to be set manually. When the printer is reconnected to
the power supply and turned on, just click resume to continue. (Please note that the PEI platform has a better
adhesion effect when it is heated, but it will cool down if the power is turned off for too long, causing the model
fall off easily, and the resume printing cannot be completed.)

Filaments Detection: This function is to remind the user to replace the filaments before continuing printing
when the model is half-printed, which effectively prevents the model from being scrapped due to insufficient
consumables.

14
Software Installation
Tip: Copy the data in the U disk to the computer for saving.
Our slice software is modified form Cura open source slice software, in order to better
match with our company's machines for printing and meet the needs of our customers.
The software installation steps are as follows:
Open the attached U disk file and select the path \ Software and Software Drivers folder \ ELEGOO Software folder \
Double-click the ELEGOO-Cura application to install it.
Follow the prompts in the installation process to the next step.
Finally, select the corresponding model of our company as shown below to complete the settings.

15
 Instructions for Use Other operation tips：
① Scroll the middle mouse wheel to zoom the
viewpoint, and hold down the middle wheel to
move the platform position.

② Press and hold the right mouse button to

move the mouse to change the viewpoint.
Import model
③ Click the right mouse button will bring up a
pop-up selection.
Move
Model setting：When printing multiple models, you
Zoom can configure individual slice settings for the
Rotate specified model.
Mirror image
Model setting
Support structure
interception

Support sturcture interception：You can set the

intercept region on the model so that the set region
does not generate support structure.

Preview image function: Gcode files saved in

TFT file format can use to preview the model
Preview image function image in the selection file on the printer,
which can identify the printed file more
visually.

16
Online Print
The device supports WiFi and network cable connection. After the connection is successful, check the IP address on the
screen, and enter the IP address through the browser to access the machine.
l Note that the machine and the computer can only be connected to the LAN of the same network segment, and
make sure that the circuit wiring port on the machine has already connected, otherwise the access will fail.

network cable connection

WiFi connection

l Use Google Chrome to enter the IP address of the

device, e.g. 192.168.211.164, and enter it via the
Enter key to access the page.

17
 l After successful access, you will enter the control interface below the picture

Temperature display
Movement
control

Console

Fans and output

Printer limit
Task list

Movement Control: control the movement of each axis, and can set compensation after leveling.
Fan and Output: control to turn on the printhead fan and lighting.
Printer Limit: the maximum acceleration control of the printer, normally no need to change the settings.
Temperature Display: display the machine temperature heating condition, and the preheating printhead
temperature and hot bed temperature can be set in advance.
Console: G-code commands can be sent to run the machine.
Task List: drag the G-code file of the Elegoo Cura slice to the task list here for printing.

18
 Troubleshooting Guide
A stepper of the X/Y/Z axis is not moving or making a noise when zeroed
① The stepper cable is loose. Please recheck the wiring connection.
② The corresponding limit switch does not trigger properly, please check whether there is any interference in the movement of the corresponding
shaft and whether the limit switch wire is loose.

Nozzle kit extrude anomaly

① Check that the extruder stepper cable is not loose.
② Check whether the set screw of the extruder gear is locked to the motor shaft.
③ The heat dissipation of nozzle kit is not enough, make sure that the nozzle kit's cooling fan is working properly.
④ For clogged nozzles, try briefly heating the nozzle to 230°C and squeezing the filaments by hand to remove the clog, or use a fine needle to
unclog the nozzle while it is warming up.

Model does not stick to the platform or warpage

① The key to whether the model can stick to the platform is the filaments are attached to the platform when printing the first layer. When printing
the first layer, if the distance between the nozzle and the platform is more than 0.2mm, it will seriously reduce the model's attachment to the
platform, so it needs to be adjusted.
② Set up the build platform attachment in Cura, and select the attachment type 【Brim】, which will help to enlarge the attachment surface and
prevent warping and other problems.

Model misalignment
① The travel speed or print speed is too fast. Please try to reduce the speed.
② The belt of X/Y axis is too loose or synchronizer pulley is not securely tight.
③ Drive current is too low.

Severe wire drawing

① Insufficient retraction distance, set the retraction distance larger when slicing
② If the retraction speed is too slow, set the retraction speed higher when slicing.
③ When slicing, tick the box "Z Hop When Retracted" and set the "Z Hop height" to about 0.25mm.
④ Print temperature is too high, which causes the filaments to become sticky.

19
 Circuit wiring

X axis Y axis Z axis E axis E1 axis

Model light
stepper stepper stepper stepper stepper
③ Proximity switch
Extrusion
Hotend
motor
thermosensitive
Network
cable ④ Proximity
interface switch

⑥ Throat pipe
① cooling fan
⑤ ⑦ Heating pipe Model fan

②
Heating head interface ① Hotend thermosensitive (TH1)
LED
② Heatbed thermosensitive (TB0)
LED1
③ X- :X axis limit switch
Heatbed interface 1 Y- :Y axis limit switch
④
⑤ Filament detector (DET1)
＋
Power interface
⑧ － ⑥ Rear cooling fan/Model fan(FAN2)
⑦ Main board fan/print head
TF Card slot fan(FAN1)
U disk socket
⑧ X/Y acelerometer interface(AC)
Screen interface Type-C interface
20
 After-sales service registration card
售后服务登记卡
Date of purchase Place of purchase
购买日期： 购买地点：

Printer S/N
机器： 序列号：
Fault description
故障描述：

Contact Phone number

联系人： 电话号码：

Address
地址：
ELEGOO official website: www.elegoo.com