Date: 09.05.
2024
NOTICE
Registration for Campus Recruitment Drive by Tech Mahindra for
2024 Batch Passing out B.Tech./MCA/BCA Students of ITM & ITM
University Gwalior- Deadline MAY 11, 2024 at 1 PM.
Organization: Tech Mahindra ( http://www.techmahindra.com/)
Position: Service Desk Technician
Compensation: 2.4 LPA
Shift Timings: Rotational Shift
Working Days: Rotational off
Work Type: IT Support role (voice)
Role: Full time
Locations Available: Pune, Noida and Hyderabad
Work from Office Mandatory
Eligibility Criteria
• B.Tech./MCA/BCA Final Year 2024
• Exceptional written and verbal communication skills with SVAR score of 65 or
above.
• Exceptional ability to multitask.
• Exceptional ability to adapt and learn new platforms and skills on the fly.
• Exceptional sense of urgency
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and
questioning skills.
• Ability to work under pressure involves dealing with constraints which are often
outside of your control - these might be resource or time constraints, the difficulty of
the task or having insufficient knowledge required to complete the task, or
unforeseen changes or problems.
• Good to have - Experience using and proficient in Apple hardware, Mac OS, Google
(G-Suite), Windows and Office365
• Good to have – ITIL Knowledge
Responsibilities
● Responsible for responding to customer requests, including but not limited to,
answering calls via a phone queue, customer emails, chat support requests and
providing after hours on call support for troubleshooting technical issues.
● Support end-user devices/peripherals, including but not limited to computer
hardware, operating systems, communications, software applications, data
processing and security.
● Support activities include supporting end-users accepting IT break-fix requests from
customers across multiple entry points, providing IT break/fix issue resolution or
escalation of the issue to the appropriate team.
● First line help desk; resolve basic level 1 and some level 2 issues including remotely
troubleshooting issues relating to hardware and software (typically Windows, Mac
OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
● Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices,
switches, routers, printers, other store equipment devices is preferred.
● Perform post-resolution follow-ups to help requests or incidents.
● Research issues and resolves technical problems.
● Creating/updating knowledge articles and support processes functions
Link to apply: https://forms.gle/rdqzxc2iKoJSy8ag6
(Apply on or before MAY 11, 2024 at 1PM)
All are requested to kindly circulate this notice among all the students.
Already Placed students are advised not to register for this placement drive.
Thanks & Regards
Tania Das
Assistant Director-Training
TAP CELL
Copy to: -
1. The Chancellor, ITM University
2. The Pro Chancellor, ITM University
3. The Managing Director, ITM
4. The Vice Chancellor, ITM University
5. The Pro Vice Chancellor, ITM University
6. The Registrar, ITM University
7. The Director, ITM
8. The Dean SOET, ITM University
9. The HOD/AHOD (B.Tech. CS, IT,EC) ITM
University/ITM
