User Manual for

NEPTUNE 4 MAX
3D Printer

Pictures are only for illustration purposes. Actual production products may vary from images

V1.8
Thank you for choosing the ELEGOO Product!
This User Manual has been provided for your convenience. Please read this instruction manual carefully
before using your new printer, as the precautions, information, and tips can better help you to avoid
the risk of incorrect product setup and usage.

For any questions or issues not covered in this manual, please contact us directly via our customer
support email address: [email protected]. The ELEGOO team is always ready to provide you with
quality service.

To provide you with the best product experience, in addition to this manual, you can find supplemental
information for the operation of your new printer via:
1. The USB Drive: The digital files include a copy of this manual and all required software.
2. The ELEGOO official website: www.elegoo.com for related equipment operation, contact information,
etc.
 NOTES
1. Do not place the printer in vibrating or other unstable environments, as the shaking of the machine will affect the print

quality.

2. Do not touch the nozzle and heated bed when the printer is working to prevent high-temperature burn and personal

injury.

3. After printing, please take advantage of the residual temperature of the nozzle and clean the filaments on the nozzle

with the help of tools. Do not touch the nozzle directly with your hands during cleaning to avoid burning.

4. Please do product maintenance frequently, and regularly clean the printer body with a dry cloth to wipe away dust and

sticky print material under the situation of power off.

5. 3D printers contain high-speed moving parts, so be careful not to get your hands caught.

6. Children must be supervised by adults when using the machine to avoid personal injury.

7. In case of emergency, please cut off the power directly.

8. Before leveling, homing or printing, ensure that the golden PEI is properly placed on the platform. Failure to do so
may result in nozzle collisions with the magnetic sheet, causing damage to both the nozzle and the magnetic sheet.
9. It is essential to ground the machine during operation. Devices that are not grounded or improperly grounded
inevitably increase the risk of electrical shock.
10. If the machine is not in use for a long period, please turn off the device and unplug the power cord.
 Troubleshooting Guide
A stepper motor of the X/Y/Z axis is not moving or making a noise when “zeroed”
① The stepper motor cable could be loose. Please recheck the wiring connection.
② The corresponding limit switch may not be triggering properly, please check whether there is any interference in the movement
of the corresponding shafts and ensure the limit switch wiring is not loose.
③Loose timing belt may result in rough motion or abnormal noise in the X/Y axis. It can be resolved by adjusting the tension of the
timing belt using the rotary knob.
Nozzle Head Assembly is exhibiting Extrusion Anomalies
① Check that the extruder stepper motor cable is not loose or disconnected.
② Check whether the set screw of the extruder gear is firmly engaged to the motor shaft.
③ The heat dissipation of the nozzle assembly may not be enough, verify temperatures and check cooling fan operation.
④ For clogged nozzles, try first heating the nozzle to 230ºC and pushing the filament by hand to remove a potential clog, or use a
fine needle to unclog the nozzle tip while it is heating up.
Model does not Adhere to the Build Platform (PEI Sheet) or is Showing Warping
① The key to whether a model can adhere (stick) to the build plate is the largely based on the printing of the first layer. When
printing the first layer if the distance from nozzle to platform is more than 0.2mm, it will seriously reduce print adhesion
② Try setting the build model first layer option in Cura to [Brim] to improve first layer adhesion, this should also be used to reduce
any cases whereby the edges of the printed model are warping or lifting off the build platform.
Model shows signs of Misaligned Printed Layers
① The travel speed of the Printer hot end assembly or Print Speed is set too fast. Please try to reduce the Print Speed
② The belts of the X/Y axis may be too loose or the synchronizer pulley is not secured tightly. Check these components.
③ The current to the Drive may be too low.
Severe Issues in Printed Model of “Stringing” or “Ringing”
① Insufficient retraction distance is causing issues, increase the retraction distance in Cura prior to Slicing.
② In many cases, if the retraction speed is too slow, you may need to set the retraction speed higher in Cura prior to Slicing.
③ When slicing your model, check the box for “Z Hop When Retracted” and set the “Z Hop Height” to about 0.25mm.
④Print temperature may be too high, which can cause certain filaments to become sticky and stringy.
If the printing temperature is too high, it can cause the filament to become too fluid and sticky, resulting in poor 3D printing quality.
In this case, lowering the printing temperature slightly can help.
Contents
Machine Parameters ------------------------------------------------- 1

Machine Component Diagrams ----------------------------------- 2

Packing List -------------------------------------------------------------- 3

Machine Setup & Installation -------------------------------------- 4
Display Screen Operation Introduction ------------------------ 9
Auto-Leveling Procedure -------------------------------------------- 12
Model (Operation)Testing ------------------------------------------- 13
Resume Printing Function --------------------------------------- 14
Software Installation -------------------------------------------------- 15
LAN (Network)Printing --------------------------------------------- 17
Mainboard Circuit Wiring Diagram ------------------------------- 19
Machine Parameters

Printer Specifications Software Specifications

Printer Type: FDM（Fused Deposition Modeling） Slicer Software: Cura

Maximum Build Volume: 420X420X480(mm³) Input File Format: STL, OBJ
Print Precision: ±0.1mm Output File Format: G-code
Nozzle Diameter: 0.4mm Interface: USB Drive, LAN (Network), WIFI
Print Speed: 30~500mm/s
Regular Printing Speed: 250mm/s Power Supply Specifications
Maximum Acceleration: 8000mm/s²
Input Power : 100-120V/220-240V; 50/60Hz
Operating Temperature Specifications Output Power : 24V

Ambient Environment Temperature: 5°C~40°C Physical Specifications

Maximum Temperature of Nozzle: 300°C
Maximum Temperature of Heated Bed: 85°C(ambient environment
Machine Size: 658*632*740mm
temperature: 25°C)
Net Weight: 18.1kg

1
 Machine Component Diagrams
Filament Spool
Holder
Filament Spool Holder Arm
Detector/Filament
Detection Sensor
Support
Strut
Z-Axis Rod

The Rear X-Axis Belt X-Axis Stepper Nozzle(Hotend)

Cooling Fan Tensioner Motor Assembly Unit

Coupling
Build Platform

LAN(Network)
Type-C Interface Port Interface
Touch screen
WIFI Signal Receiver Z-Axis Stepper Y-Axis
USB Drive Port Motor Belt
2 Tensioner
 Fasteners Packing List
（HM5*45）4pcs
（PM4*50）4pcs
（PM4*20）5pcs
（PM4*18）2pcs
(PM3*14) 3pcs
（PM4*8）3pcs
01 Base Unit 02 Gantry Frame Unit
（HM4*M3*3) 1pc
(PM3*8) 2pcs
（FW M5*18*1）2pcs
ELEGOO 3D Printer
Tools
Screen Support Spool Holder
Block Screen Spiral Cable Spool Holder
Arm
03 04 05 06 07

Filament The Rear WIFI Support Power

Detector Cooling Fan Antenna Strut Printhead Cable
(1.5 / 2.0 / 2.5 / 3.0 / 4.0)

08 09 10 11 12 13 3
The above accessories shall be subject to actual products, and the pictures are for reference only.
Machine Setup & Installation
Please refer to the included USB Drive for a setup ① ②
and installation instructional video.
From the rear, attach the printer head assembly using two
PM3 x 14 screws to affix the printer head through the
holes of the cable strain-relief bracket and two PM3 x 8
screws to affix the underside of the printer head.
02

①
12

01

4.0
① （PM3*8） 2pcs

② （PM3*14）3pcs （HM5*45）4pcs

4
 ③ ④

（PM4*20）3pcs
2.5
05 04
03
10
5
⑤
2.5
（HM4*M3*3) 1pc ⑥
（PM4*18）2pcs
Filament Detection Sensor
Installation: （PM4*8）2pcs
06 07
3.0

08

11
Cable clamp installation:

2.5

2.5
（PM4*8） 1pc

When installing the cable clamp, you will need to

（PM4*20）2pcs
first organize the cables and bunch them together
before fully securing the clamp. Be sure to leave （FW M5*18*1）2pcs
enough slack for the hotend to travel freely to each
side and up and down.
6
 ⑦ ⑧
Filament Detection Sensor

X-Axis Stepper Motor

09
Z
Z-Axis Stepper Motor

（PM4*50）4pcs

7
Supplymentary Introduction
Special Case:
l The Y-axis slider plate is adjusted at the factory, but the machine's pulleys may be loose due to transportation. If the
printing platform is shaky or loose, you can use an open-end wrench to slowly unscrew the hexagonal isolation column
under the platform until the Y-axis slider plate slides smoothly without shaking!
l Similarly, you can adjust the hexagonal isolation column underneath the printhead if it wobbles or becomes loose. There
are also corresponding isolation columns for the pulleys on both sides of the gantry that can be adjusted.

8
Display Screen Operation Introduction

Moving distance

Set Y=0
Set X=0
G-code File
Home All Axis
Set Z=0
Home Screen
Motor Unlock
Left & Right Page Keys Movement, Temp, Extruder
Selection
Print Files Prepare Printer

Leveling Toggle (36/121 points)

Language Selection
Temperature Display
WIFI Connection
Lighting Control
Fan Control Compensation Settings
Motor Unlock
Filament Detector Control
Restore Default Settings
Temperature Display 36-point Level Display
Machine Information
Advanced Settings

Setup Screen Printer Leveling

9
Display Screen Operation Introduction
Operation Of The Rear Cooling Fan:
From the Home Screen, select the Print option. Next select the Fan Icon in order to adjust the cooling fan operational settings during the
printing process.
NOTE: The Rear Cooling Fan has three operational modes: Silent(60%), Normal(80%) & Sport(100%). Please select a mode appropriate to
your printing needs as shown in photos below.

The Rear Cooling Fan is turned off when selecting the Silent mode

Print Mode Introduction

l During the printing process, users can adjust the printing mode by clicking the speed icon.
l The three modes correspond to three different speed values, acceleration values, drive mute thresholds, and percentages of fan speed
settings during printing.

10
Display Screen Operation Introduction
Vibration Pattern Optimization Introduction
l It is recommended to perform vibration pattern detection after first use or after the machine is moved or parts are replaced. Users can
select the vibration pattern optimization option in the advanced settings.
l Vibration mode optimization is performed on the X-Axis and Y-Axis respectively. Please do not shake the machine during the testing
process and wait patiently for the testing to complete.

11
Auto-Leveling Procedure Note that the leveling sensor only
detects the metal platform plate,
for example, replacing the glass
platform for leveling will not
When first running the machine, the distance between the platform and the nozzle needs to produce detection effect, which will
be calibrated in the leveling mode, which is about the thickness of a piece of A4 paper . cause the nozzle to squeeze the
platform.
l When the printer is powered on, select 【Level】.
l Each axis of the printer automatically returns to the home position, after entering the leveling page, place a sheet of A4 paper between the nozzle and the platform, and adjust the height
compensation values using the screen controls to increase or decrease the distance between the nozzle
and the platform (P2), and slide the sheet of paper back and forth several times, until there is a slight amount of noticeable friction generated. At this point, the
center point calibration will be completed. Next, select the auxiliary leveling option [ ] , to calibrate the 6 corner points of the platform with the same sheet of paper by
adjusting the hand-twisting nuts found under the heated bed, and once again sliding the paper until friction has been detected and the paper can be pulled out, but not slid
under the nozzle. This will complete the auxiliary leveling calibration.
l After completing the manual auxiliary leveling process above, next select the automatic leveling option from the menu and your printer will begin the automatic calibration process. [ ]
l Your printer will enter a heating state during the automatic calibration process as the nozzle is heated to 140ºC and the heated bed to 60ºC (Please adjust the heated bed temperature to the
recommended temperature of the filament you intend to use to ensure accurate leveling values) .
l After reaching the preset temperature, begin the 36-point automatic bed calibration.
l When completed, perform Z-axis compensation setting: Place an A4 paper between the print head and the platform. Adjust the compensation value by clicking, and gently slide the A4 paper.
When the A4 paper can be pulled out but cannot be pushed in, the leveling is complete.
l Click the save icon to save.[ ]

P1 P2 P3 P4 A4 paper
12
Model (Operation) Testing
Printhead Feeding Verification
1. First, insert the filament through the filament detection sensor and to the
bottom of the Printhead assembly.
2. Choose [Prepare] > [Extruder] > [Load ] (the temperature of the nozzle
will be automatically heated to 200ºC.
3. After the nozzle reaches 200ºC, choose the feed option to extrude
filament material from the nozzle.
4. Clean melted filament off the nozzle and heated bed before printing.
Rotating the button counter-clockwise: The

NOTE: Filament with different hardness have different requirements for “spring” Normal Extrusion State extrusion force increases, which means that the
filament is pushed out of the nozzle with more force.
strength. The spring strength of the extruder can be adjusted with an Allen Rotating the button clockwise: The extrusion force
decreases, resulting in a reduction of the force with
Wrench(within 2.0mm). When turning counter-clockwise, spring strength is which the filament is pushed out of the nozzle.
increased, while spring strength is decreased when turned in a clockwise direction
Printing Functional Test: The nozzle is too far
The extrusion from the platform and
1. Insert the USB Drive into the printer’s USB port. volume & distance the resulting adhesion is
The nozzle is
2. Choose [Print] from the main menu and select the desired file. too close to the
between the nozzle insufficient. The model
and the heated bed
3. When the nozzle and heated bed reach the required platform, and platform is proper
may fall of the heated
bed platform during A
temperatures, the X, Y & Z axis will return to Zero (Home) and resulting in with uniform printing.
under extrusion.
begin printing. adhesion

NOTE: When printing the test model, please observe the first layer B
printing and compare against the figure on the right. In cases A and
C, the compensation settings are not properly adjusted. You can
make compensation adjustments during printing to adjust the A B C
distance between the nozzle and the heated bed platform. In case B, C
the nozzle and the platform are at the ideal printing distance and
can continue printing without any further adjustments.

13
Adjustment of nozzle height while printing

① NOTE: While printing and following this procedure for

fine-tuning the nozzle height, please ensure that you
③
switch the moving distance to the smaller increment
settings of 0.01mm or 0.1mm to prevent the nozzle from
potentially dragging excessively along the heated bed
platform (which can cause damage to the build plate) or
to keep filament from “hanging” in the air.

Resume Printing Function

Power Loss Recovery：
1. Your printer, has features to continue printing following a sudden interruption or loss of power (an outage) or any accidental
events (aka “switching-off” power), and this function does not need to be set manually.
2. Once power has been resumed to the printer, simply press the “Resume” option to continue printing.
NOTE: The PEI metal build plate has better overall adhesion when it is fully heated. If the power has been “Off” for too long, the
model may become easily dislodged or fall off the PEI plate very easily. In such event, the Resume Printing Function will not be able
to continue.

Filament Detection：
When the sensor detects that filament is not present, this function will inform you to replace the filament before continuing an
active print, in order to prevent a print failure due to insufficient filament material.
14
Software Installation
TIP: We recommend copying the entire contents of the included USB Drive to your local computer for easier access to all of its files.

The included “Slicer” Software program is a modified version of the Cura Open Source Slicer software that is publically available.
While you can always use any version of Cura, we strongly urge you to use the ELEGOO version of Cura in order to ensure
maximum tested compatibility with your specific ELEGOO printer.
Software Installation Procedure:
1. Open the attached USB Drive and navigate into the path: \Software and Software Drivers folder \ELEGOO
Software folder and “double-click on the ELEGOO Cura application to begin the installation process.
2. Continue by following the prompts in the installation process specific to your system.
3. Finally, select the corresponding ELEGOO printer model as shown below to complete the settings process.

15
 Instructions for Software Usage Other Software Usage Tips:
1. Use the middle mouse wheel to zoom the
viewpoint (in and out) and hold down the middle
mouse wheel to move the platform position on
screen.
2. Press and hold the right mouse button while
moving your mouse to pivot around your
model’s viewpoint.
Import model 3. Clicking the right mouse button will bring up a
pop-up selection options menu.
Model Settings：
Move When printing multiple models, you can
configure individual slice settings for the
Zoom
specified model.
Rotate
Mirror image
Model setting
Support structure Support Structure Interception：
interception This feature enables you to define an intercept
region on your model to inhibit the generation
support material.
Preview Image Function:
G-code files saved in the TFT file format can
use the printer’s preview capabilities to
display a thumbnail image of the model.

Language Selection:
Language Slection You can change the language by accessing the
Preferences in the top menu bar. Once you have
selected the desired language, you will need to
Preview Image Function 16 restart the slicing software to apply the changes.
 LAN(Network) Printing
The device supports WIFI and network cable connection. After the connection is successful, check the IP address on the screen,
and enter the IP address through the browser to access the machine.
NOTE: Your Printer and Your Local Computer can only be connected to the LAN (Network) over the same network segment.
You should ensure that the network wiring port on the Printer is connected, otherwise the access will fail.

LAN(Network) Interface

WIFI Connection

NOTE: Using Google Chrome (on your local computer), you can
enter the IP Address listed on your Printer’s Display to access the
Printer directly (eg. http://192.168.211.164). Following entry of this
address, press the “Enter” key to access the Printer’s Network
page.
17
 NOTE: Upon the successful access of the Printer’s Network Interface, you will be presented with the following screen.

Temperature Display
Movement
Control

Console Display

Fans and Output

Printer Limit
Task List

Movement Control: Provides the ability to control the movement of the printer’s printhead along each axis of
control, and can set compensation following the leveling process.
Fan and Output: Provides the ability to control the printhead Fan and to turn Lighting (on/off).
Printer Limit: Sets the maximum acceleration control of the printer, normally there’s no need to modify.
Temperature Display: Displays the Printer’s temperature(s) and heating status. This also provides controls for the
preheating of the printhead temperature as well as the heated bed temperature.
Console Display: Shows G-code commands executed and allows for manual G-code to be sent to Printer.
Task List: You can drag the G-code file of the ELEGOO Cura slicer to the task list here for Printing.

18
 Mainboard Circuit Wiring Diagram

X-Axis Y-Axis Z-Aaxis E-Axis E1-Axis

Model light
Stepper Stepper Steppe Steppe Stepper
r r ③ Proximity Switch
Extrusion
LAN(Net Hotend
Motor
Thermistor
work)
Port ④ Proximity
Switch

① ⑥ Heat Break
Cooling Fan
⑤ ⑦ Heating Model fan
Pipe
②
LED Heating Head ① Hotend Thermistor (TH1)
Interface ② Heated Bed Thermistor(TB0)
LED1
③ X -Axis limit switch
Heated Bed ④ Y-Axis limit switch
＋ Interface 1
⑤ Filament Detector (DET1)
Power Supply
⑧ －
Interface ⑥ The Rear cooling Fan/Model
fan(FAN2)

USB Drive TF Card Port ⑦ Mainboard fan/Heat Break

Cooling Fan(FAN1)
Port
Screen Interface Type-C interface ⑧ X/Y Accelerometer Interface(AC)
19
After-sales service registration card

Date of purchase:

Place of purchase:

Printer:

S/N:

Fault description:

Contact:

Address:

Phone number:
ELEGOO official website: www.elegoo.com