Application Performance Monitoring

(APM) and Observability

Buyer's Guide &

Reviews
September 2023
Application Performance Monitoring (APM) and Observability

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Application Performance Monitoring (APM) and Observability

Contents
Vendor Directory 4-5

Top Vendors 6-8

Top Solutions by Ranking Factor 9

Focus on Solutions

Datadog 10 - 12

Dynatrace 13 - 15

New Relic 16 - 18

Azure Monitor 19 - 21

AppDynamics 22 - 29

Elastic Observability 30 - 32

Grafana 33 - 35

ITRS Geneos 36 - 38

Splunk ITSI (IT Service Intelligence) 39 - 41

Prometheus 42 - 44

About This Report and PeerSpot 45

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Application Performance Monitoring (APM) and Observability

Vendor Directory
Accedian Accedian Skylight eg Innovations eG Enterprise

Airbrake Airbrake Performance Monitoring Elastic Elastic Observability

Akamai Akamai mPulse Epsagon Epsagon

Amazon AWS X-Ray Germain Software Germain

Amazon AWS Auto Scaling Google Google Cloud's operations suite (formerly
Stackdriver)
Apica Apica Synthetic
Grafana Labs Grafana
AppDynamics AppDynamics
Helios Helios
AppDynamics AppDynamics Browser Real-User
Monitoring Honeycomb.io Honeycomb.io

AppDynamics AppDynamics Database Monitoring IBM IBM Tivoli Composite Application Manager

ATAKAMA POWERHOUSE Application Performance IBM IBM Application Performance Management

Technologies Monitoring
IBM IBM Instana Observability
Aurea Actional
IDERA IDERA Precise
Automai Automai AppsWatch
INETCO INETCO Insight
Avada Software Avada Software Infrared360
InfoGenius AlertBot
Avantra Avantra
InfoVista InfoVista 5View NetFlow
Blue Medora True Visibility Suite
Instana Instana Dynamic APM
BMC BMC TrueSight Operations Management
Integrate.io Integrate.io Platform
BMC BMC Middleware Management
ITRS ITRS Geneos
BMC BMC Compuware Strobe
JenniferSoft JenniferSoft
Broadcom Broadcom DX Application Performance
Management Knoa Knoa EPM
Broadcom CA App Synthetic Monitor Kovai.co Serverless360
Broadcom DX SaaS LightStep LightStep
Broadcom Cross-Enterprise Application Performance LiveAction OmniPeek
Management
LiveAction Omnipliance
Catchpoint Catchpoint
Loupe Logging Loupe Logging
Cavisson Cavisson NetDiagnostics
Lumigo Lumigo
Chronosphere Chronosphere
Mackerel Mackerel
ContainIQ ContainIQ
ManageEngine ManageEngine Applications Manager
Coralogix Coralogix
MapleLabs SnappyFlow
Correlsense Correlsense SharePath
Martello Savision Live Maps
Datadog Datadog
Microsoft Azure Monitor
Dotcom-Monitor Dotcom-Monitor UserView Monitoring

Dynatrace Dynatrace

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Application Performance Monitoring (APM) and Observability

Vendor Directory
Monte Carlo Monte Carlo Rollbar Rollbar

Nastel Technologies Nastel AutoPilot Scout Scout APM

New Relic New Relic Sematext Sematext Synthetics

OpenText OpenText Real User Monitoring Sentry Sentry

OpenText OpenText SiteScope Servicetrace Servicetrace Application Performance

Monitoring
OpenText OpenText Business Process Monitoring
SmartBear AlertSite
OpenText OpenText Diagnostics
SolarWinds SolarWinds Server and Application Monitor
OpsCruise OpsCruise
SolarWinds SolarWinds AppOptics
Oracle Oracle Real User Experience Insight
SolarWinds Solarwinds Web Performance Monitor
Oracle Oracle Application Performance
Monitoring Cloud Service SolarWinds SolarWinds Pingdom

Pepperdata Pepperdata Splunk Splunk ITSI (IT Service Intelligence)

Plumbr Plumbr Splunk Splunk APM

Progress Software WhatsUp Gold Splunk Splunk Real User Monitoring (RUM)

Prometheus Prometheus Stackify Stackify

Rakuten Rakuten SixthSense Sumo Logic Sumo Logic Observability

Raygun Raygun APM Tingyun Tingyun App

Riverbed Alluvio AppResponse TwinPrimeLabs Twin Prime

Riverbed Alluvio Aternity Unravel Data Unravel Data

Uptrends Uptrends

VMware Apteligent

VMware VMware Tanzu Observability by Wavefront

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Application Performance Monitoring (APM) and Observability

Top Application Performance Monitoring (APM) and Observability

Solutions
Over 734,024 professionals have used PeerSpot research. Here are the top Application Performance Monitoring (APM) and
Observability vendors based on product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by
our triple authentication process.

Chart Key

Views Comparisons Reviews Words/Review Average Rating

Number of views Number of times compared Total number of reviews on Average words per review Average rating based on
to another product PeerSpot on PeerSpot reviews

Bar length
The total ranking of a product in a category, represented by the bar length, is based on a weighted aggregate score. The score is calculated
using the following factors:
ul>
li>Comparisons Views: the product with the highest number of comparisons with other products-in-the-category gets a
maximum of 25 points. Every other product gets assigned points based on its total in proportion to the #1 product
in that ranking factor. For example, if a product has 80% of the number of comparison views compared to the
product with the most reviews then the product's points for reviews would be 25 * 80%./li>
li>Views: We calculate the number of Views based on the percentage of category comparisons out of the total comparisons of the
product./li>
ul>
li>For example, if a product has 100 Comparisons with other products in the category and a total of 1,000 Comparisons,
the product will be assigned 10% of the total number of Views. If the product has a total of 2,000 Views,
it will be assigned 200 Views for this ranking factor./li>
li>The product with the highest number of views gets a maximum of 25 points.
Every other product gets assigned points based on its total in proportion to the #1 product in that ranking factor./li>
li>For example, if a product has 100 Comparisons with other products in the category and a total of 1,000 Comparisons,
the product will be assigned 10% of the total number of Views. If the product has a total of 2,000 Views,
it will be assigned 200 Views for this ranking factor./li>
/ul>
li>Reviews: the product with the highest number of reviews gets a maximum of 15 points. Every other product gets assigned points
based on its total in proportion to the #1 product in that ranking factor. For example, if a product has 80% of the number of
reviews compared to the product with the most reviews then the product's points for reviews would be 15 * 80%./li>
li>Rating: the maximum score is 25 points awarded linearly between 6-10/li>
ul>
li>e.g. 6 or below=0 points; 7.5=7.5 points; 9.0=18 points; 10=25 points./li>
/ul>
li>Words/Review: the maximum score is 10 points awarded linearly between 0-900 words/li>
ul>
li>e.g. 600 words = 4 points; 750 words = 7 points; 900 or more words = 10 points./li>
li>If a product has fewer than ten reviews, the point contribution for Rating and Words/Review is reduced: 1/3 reduction in points
for products with 5-9 reviews, two-thirds reduction for products with fewer than five reviews./li>
/ul>
/ul>
Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
All products with 50+ points are designated as a Leader in their category.
Rankings for June 2023 and earlier used our previous ranking methodology. Learn more here.

1 Datadog

38,044 views 23,446 comparisons 101 reviews 435 words/review 8.6 average rating

2© 2023
Dynatrace
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3 New Relic

25,046 views 19,375 comparisons 33 reviews 523 words/review 8.1 average rating

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Application Performance Monitoring (APM) and Observability

4 Azure Monitor

18,164 views 15,243 comparisons 29 reviews 529 words/review 7.7 average rating

5 AppDynamics

22,053 views 15,039 comparisons 24 reviews 412 words/review 7.6 average rating

6 Elastic Observability

11,968 views 9,582 comparisons 10 reviews 547 words/review 7.6 average rating

7 Grafana

9,013 views 5,521 comparisons 30 reviews 395 words/review 7.9 average rating

8 ITRS Geneos

4,276 views 2,424 comparisons 10 reviews 1,486 words/review 8.2 average rating

9 Splunk ITSI (IT Service Intelligence)

2,107 views 1,515 comparisons 16 reviews 725 words/review 8.1 average rating

10 Prometheus

4,366 views 3,808 comparisons 15 reviews 368 words/review 8.1 average rating

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Application Performance Monitoring (APM) and Observability

Top Solutions by Ranking Factor

Views

VIEWS

1 Dynatrace 48,663

2 Datadog 38,044

3 New Relic 25,046

4 AppDynamics 22,053

5 Azure Monitor 18,164

Reviews

REVIEWS

1 Datadog 101

2 New Relic 33

3 Grafana 30

4 Azure Monitor 29

5 Dynatrace 24

Words / Review

WORDS /
REVIEW

1 ITRS Geneos 1,486

2 Stackify 1,453

3 DX SaaS 1,116

4 Alluvio Aternity 991

5 AlertSite 966

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Application Performance Monitoring (APM) and Observability

Datadog See 101 reviews >>

Overview
Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an
organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time
alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall
health of their network while still being able to focus on other tasks. Users can also track the historical performance of their
networks and ensure that they operate at the highest possible level.

Datadog Benefits

Some of the ways that organizations can benefit by deploying Datadog include:

Gain an integrated view of the services and programs that IT teams are employing across... [Read More]

SAMPLE CUSTOMERS
Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst
Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's

TOP COMPARISONS
Dynatrace vs. Datadog … Compared 20% of the time [See comparison]
Azure Monitor vs. Datadog … Compared 13% of the time [See comparison]
New Relic vs. Datadog … Compared 10% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Educational Organization … 29% Financial Services Firm … 24%
Computer Software Company … 12% Computer Software Company … 16%
Financial Services Firm … 11% Comms Service Provider … 7%
Manufacturing Company … 6% Insurance Company … 6%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 17% 1-200 Employees … 37%
201-1000 Employees … 37% 201-1000 Employees … 21%
1001+ Employees … 46% 1001+ Employees … 42%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

Datadog Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The UI, basically, is the most valuable aspect of the solution. I really like the look and feel of the solution. It's not very distinctive
now since other players have caught up, however, they were the first in the market to present such an effective UI. The many
dozens of integrations that the solution brings out of the box are excellent. It's easy to set up. [Full Review]
Nuno Rosa

We use structure logging a lot to triage production issues. The querying, attributes and tags manipulation, and customization
have been very helpful in isolating and filtering environments. The integration with Winston logger has also been a breeze.
First and foremost, was that structured logging, tags, and attributes have not only allowed us to narrow down to a problem
Lu Wang quickly in production, they have also let us create dashboards from these logs to understand more user behaviors, such as
how many users stop and leave our application before an uplo... [Full Review]

The most valuable features include: * Integrated observability data ingestions: All data that Datadog collects is connected. This
allows easily connected logs with failed requests, and slow database questions with services and requests. * Broad
integrations allow us to monitor our entire production environment in a single place, not just cloud resources. Since all parts
Ramon Snir stream metrics, logs, and events to Datadog, we can have unified dashboards and manage monitors and incidents all from the
same page. * A high level of configuration. We can configur... [Full Review]

The most valuable aspects of the product include the APM and profiler. These two have given us insights into things that are
very difficult to track down given the standard OS (Linux) tools. The native memory tracking is super difficult to see exactly
where it comes from. I attended a course (continuous profiling), and it showed me the potentially very important capabilities. If
Brian you add these details to a standard dashboard, or a sub-dashboard for techy people, or even just a notebook, it would be easy
Hanuska
to identify issues before they occur. Combining... [Full Review]

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Deploying the agents is still very manual. Network monitoring could be better or rolled into this solution so that you do not
have to buy a different product. Customization of the tool itself should be taken into account. At the moment, although what
they provide out of the box is good, they don't offer many customization possibilities. I know it's difficult, however, it's
Nuno Rosa something that they would need to look at. When the customer gets some customization, they want customized requirements.
We cannot do it. [Full Review]

Definitely, documentation could use improvement. As I navigated and try to find instrumentation and implementation details, I
discovered inconsistency among SDKs based on languages. There are also places where highlighting can be improved. I once
created an issue on GitHub, and it was resolved right away by an engineer. He pointed out that it was actually in the
Lu Wang documentation. I looked again and found it was not very obvious. We were stuck on the problem for days. Auto
instrumentation on tracing has not been very easy to find in the documentation. W... [Full Review]

Since the Datadog platform has so many separate features, solving so many use cases, there are often inconsistencies in
feature availability and interoperability between products. Older, more mature products tend to be complete (many features,
customization, broad integrations, etc.), while newer products will often be at a "just above minimum viable product" phase for
Ramon Snir a long time, doing what's intended yet missing valuable customizations and integrations. [Full Review]

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Application Performance Monitoring (APM) and Observability

Datadog Continued from previous page

I have done every training offered (and in a short period of time: two days for 20 courses). I find the training great. That said, it
is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the
product, you need to get more detailed. If I did the training as it is written and I cut/paste a bunch of stuff and see the cut/paste
Brian work, I didn't really learn anything. Later sessions (I quit using the editor and switched to VI) stopped cutting and pasting, and
Hanuska
learned much more. [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The licensing is a bit complicated. When you pay for it on a note basis, that's perfectly fine. However, when you put log
analytics on top of it, it's based on traffic. This is actually an issue. It gets complicated. [Full Review]

Nuno Rosa

We started with on-demand pricing as we were re-writing our product, and we weren't sure about the total usage. After we
went into production and released the product, we experienced a price surge. Fortunately, our Datadog account manager
reached out to us and suggested a monthly subscription, which is what we'll be switching to. I'd advise keeping an eye on the
Lu Wang usage and possibly setting up some monitoring on price. We didn't have much of a setup cost; we started with a free trial and
continued with on-demand after the trial ended. [Full Review]

Pricing and licensing is fairly complicated. A GB for .1 sounds great, however, once you put all 16 or so prices together, it adds
up fast. A cost model sheet on the main site would be very helpful. [Full Review]

Brian
Hanuska

Datadog would've cost around $850 a month based on the loads we were doing, and you could estimate roughly what you
would be paying monthly. I liked their pricing model. It was flexible, so you only paid for what you used. I rate Datadog pricing
eight out of 10. [Full Review]
Julian Lewis

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Application Performance Monitoring (APM) and Observability

Dynatrace See 23 reviews >>

Overview
Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies
cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the
performance of your applications and deep insight into every transaction throughout every application, including the end-user
experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with
higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and
infrastructure, and digital experience monitoring. Dynatrace accelerates performanc... [Read More]

SAMPLE CUSTOMERS
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American
Express

TOP COMPARISONS
Datadog vs. Dynatrace … Compared 19% of the time [See comparison]
New Relic vs. Dynatrace … Compared 12% of the time [See comparison]
AppDynamics vs. Dynatrace … Compared 11% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Educational Organization … 27% Financial Services Firm … 32%
Financial Services Firm … 17% Insurance Company … 10%
Computer Software Company … 9% Computer Software Company … 9%
Manufacturing Company … 5% Healthcare Company … 8%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 11% 1-200 Employees … 17%
201-1000 Employees … 33% 201-1000 Employees … 13%
1001+ Employees … 56% 1001+ Employees … 70%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

Dynatrace Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The most valuable features for us right now are the auto-instrumentation, the automatic threshold creation, and the Davis AI-
based root cause analysis, along with the dashboarding for executives and product owners. These features are important
because of the improved time it takes for deployment. There is a relatively small team deploying to a relatively large number of
Richard products, and therefore infrastructure types and technology stacks. If I had to manually instrument this, like how it is
Mitchell
accomplished using Nagios or Zabbix, for example, it would ta... [Full Review]

Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data.
Previously, we called it distributed tracing. Including all the stacks, you have the full visibility of your solution, the impact of the
hardware, and all the operating system dependencies. You can analyze if you have any software change which has impacted
Sezgin your performance. [Full Review]
Askin

There are several features that we find very valuable. The setup is automated, so you don't have to do any configuration. There
is very little manual intervention required. Once it captures the data, it is able to dynamically analyze the packets and
determine a probable route. This is a feature that we use very heavily. [Full Review]
Bhargav
Lavu

One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not
required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or
Linux. For example, Dynatrace can do full-stack monitoring for a particular server if you use it on the Windows platform.
Srikanth Whatever application is running, you can monitor it thoroughly, even the services, processes, and environment. I also find the
Doddi
minimal configuration and one-time deployment of Dynatr... [Full Review]

ROOM FOR IMPROVEMENT See more Room For Improvement >>

The user interface for the management functions is not particularly intuitive for even the most common features. For example,
you can't share dashboards en masse. You have to open each dashboard, go into settings, change the sharing options, go
back to dashboards, et cetera. It's quite laborious. Whereas, Datadog does a better job in the same scenario of being a single
Richard platform of making these options accessible. User and group management in the account settings for user permissions could
Mitchell
be improved. The way that Dynatrace deals with time zones acr... [Full Review]

They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying
to be sure your application is also secure. So, they could improve in that area, but they have started doing that. They could
definitely add additional components since the technology is driving from different perspectives. So, they should follow up with
Sezgin all the new components and new versions of the suite. The price could be lower. [Full Review]
Askin

Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native
applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to
monitoring things automatically then it would be a fantastic feature to add. Some of the results that we were being given by the
Bhargav AI engine were not a proper output based on what the data input was. These days, we are seeing that AIOps is becoming
Lavu
more predominant. As such, I would like to see more of the fea... [Full Review]

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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Application Performance Monitoring (APM) and Observability

Dynatrace Continued from previous page

What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana,
which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard
needs to be more graphic. Since I'm not using the latest version of Dynatrace, I cannot share what additional feature I'd like to
Srikanth see from the solution. I would need to use the latest version first to see if there's anything I'd like added to it. [Full Review]
Doddi

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-
looking calculations based on capacity planning quite hard. This is because you have to do your capacity planning, work out
what that would mean in real terms, then translate that into Dynatrace terms and try to ensure you have enough Davis units,
Richard synthetics units, DEM units, and host units. Catching those and making sure you've got them all right for anything up to a year
Mitchell
in advance is quite hard. This means that its ability to ... [Full Review]

Dynatrace is usually paid on a yearly basis. You can also have an upfront three-year contract and pay each year, and you will
have better pricing. Pricing is always dependent on the industry and the region. Since we are in Turkey, we have a very big
push from customers for the discount levels. It always depends on the customer and their project situation. There are
Sezgin additional costs to the standard licensing fees. If it's a SaaS-based approach, then all the platform cost is included. But if it's on-
Askin
prem, you have some additional costs. Their pricing ... [Full Review]

I don't really get involved in the commercial side of things and therefore cannot speak to the aspect of licensing, such as
pricing. We might be on a three-year contract that gets renewed. [Full Review]

Gregor
Liddell

Dynatrace is expensive, but it offers good value for the money. I would rate the pricing a seven out of ten, with one being
cheap, and ten being expensive. It is not cheap; it could always be cheaper. The license has recently changed to a yearly
subscription model. So, it's an annual subscription. We pay even more to have an engineer as part of our team for two days a
Mark week. It incurs an additional cost. [Full Review]
McDonald

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Application Performance Monitoring (APM) and Observability

New Relic See 33 reviews >>

Overview
New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include
performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into
UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's
performance, including database queries, website response times, and page load times.

The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for
easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

SAMPLE CUSTOMERS
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer,
William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven
Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

TOP COMPARISONS
Dynatrace vs. New Relic … Compared 20% of the time [See comparison]
Datadog vs. New Relic … Compared 15% of the time [See comparison]
Azure Monitor vs. New Relic … Compared 7% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Educational Organization … 29% Financial Services Firm … 25%
Financial Services Firm … 14% Computer Software Company … 18%
Computer Software Company … 11% Media Company … 10%
Manufacturing Company … 5% Retailer … 8%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 14% 1-200 Employees … 40%
201-1000 Employees … 36% 201-1000 Employees … 25%
1001+ Employees … 50% 1001+ Employees … 35%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

New Relic Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs
on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold
value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic
Praveen system will get an alert. That's one good thing. There is a dashboard where you can view API-wise performance. When you
Tammineni
click specific APIs, you can get detailed statistics for the ... [Full Review]

The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful
in the solution. New Relic APM also has good response times. In the pro licensing model of the solution, my company used the
data analysis feature more and took care of more complex workloads that my team could easily track. Data analysis is another
Rabindra feature of New Relic APM which I found helpful. [Full Review]
Maharana

It's a build-down feature, so you have the option to drill down when a call is being received. It further drills down the method
level and shows which particular method or hit is actually causing the performance issue. It's a common feature for all APM
tools. That is the key benefit of any APM tool - it helps you to understand and get to the bottom of the issue or the root cause
Parthiban at the earliest possible time. The solution offers good documentation. It's pretty easy to set up. [Full Review]
Santhanakri
shnan

What I like best about New Relic APM is its user interface because it's simple. The tool lets us view what caused issues,
especially in the cloud, where so many things could go wrong. The most valuable feature of New Relic APM is end-to-end
monitoring. [Full Review]
Iqbal
Khowaja

ROOM FOR IMPROVEMENT See more Room For Improvement >>

One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain
scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data,
I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide
Praveen historical data for a longer duration so that we can plan our system accordingly. [Full Review]
Tammineni

The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and
viewing the pages, for example, the reports. The reports and other pages take a long time to load, so if that area could be
improved, especially when looking for data, it would enhance New Relic APM. [Full Review]
Rabindra
Maharana

Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.
Maybe for whatever reason, we have not got to explore a similar kind of feature in New Relic. [Full Review]

Parthiban
Santhanakri
shnan

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Application Performance Monitoring (APM) and Observability

New Relic Continued from previous page

It offers transactions, but it does not offer an endpoint-level insight at the URL level. When we get a request, we want to know
what the life cycle of that service is, and where the cycle is. This is what I am trying to locate with most of the solutions now. I
am trying to research how to find a cycle per endpoint and not at the service level. It is very difficult to award the service level
Devendra cycles at an endpoint level. It is important for us to get new insights to create better hygiene around the business use cases. At
Tiwari
the endpoint level, the visib... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000.
We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less
than the production service cost. It was a combined package. With our licensing, we could only query three months of data
Praveen from the New Relic system. When we wanted to have the historical information, they said that it is going to be an additional
Tammineni
licensing at an additional cost. [Full Review]

The IT department handles New Relic APM licensing, but the solution is priced reasonably. I'm actively using the mobile
monitoring function of New Relic APM, and it's one of the best products for me because it's economical, so anyone can easily
pick it over other solutions and use it. It has basic features. My company went for the New Relic APM sixty-day free trial, so
Rabindra there was a limitation to the number of people that could use the product. It only allowed twenty-one users maximum. New
Maharana
Relic presented New Relic APM pricing and packages very well. ... [Full Review]

As far as pricing goes, I heard that they charge per user ID. If we have ten people with ten IDs right now, if we want to add
another five more, they'll charge us for each ID, so that is something that is maybe a concern. I actually heard this from one of
their competitors. I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern. I'm
Shuaib Gill not sure of the exact price of each user ID. [Full Review]

We feel it's a little bit pricey compared to Splunk. We haven't explored Dynatrace because we have invested so much in New
Relic. New Relic changed its pricing model. Initially, we planned to put it into all the systems, but with all the pricing and
strategy, we decided to refrain from monitoring. It costs about 600k to 700K per year. [Full Review]
Pradeep
Ravichandra
n

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Application Performance Monitoring (APM) and Observability

Azure Monitor See 30 reviews >>

Overview
Azure Monitor is a comprehensive monitoring solution offered by Microsoft Azure. It provides a centralized platform for
monitoring the performance and health of various Azure resources, applications, and infrastructure.

With Azure Monitor, users can gain insights into the availability, performance, and usage of their applications and
infrastructure. The key features of Azure Monitor include metrics, logs, alerts, and dashboards. Metrics allow users to collect
and analyze performance data from various Azure resources, such as virtual machines, databases, and storage accounts.

Logs enable users to collect and analyze log data from different sources, including Azure resources, applications, and
operating systems. Azure Monitor also provide... [Read More]

SAMPLE CUSTOMERS
Rackspace, First Gas, Allscripts, ABB Group

TOP COMPARISONS
Datadog vs. Azure Monitor … Compared 22% of the time [See comparison]
Splunk Enterprise Security vs. Azure Monitor … Compared 11% of the time [See comparison]
Dynatrace vs. Azure Monitor … Compared 10% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Computer Software Company … 16% Computer Software Company … 39%
Financial Services Firm … 12% Financial Services Firm … 17%
Government … 8% Insurance Company … 11%
Insurance Company … 7% Comms Service Provider … 6%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 18% 1-200 Employees … 38%
201-1000 Employees … 13% 201-1000 Employees … 13%
1001+ Employees … 69% 1001+ Employees … 49%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

Azure Monitor Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

For me, the best feature is the log analysis with Azure Monitor's Log Analytics. Without being able to analyze the logs of all the
activities that affect the performance of a machine, your monitoring effectiveness will be severely limited. [Full Review]

M A Nakib

Among the valuable features of this solution, Application Insights stands out as one of the most significant. It provides insights
into application performance and helps identify issues and bottlenecks. Azure Monitor offers a notification feature that enables
proactive monitoring and alerting. This feature proves particularly useful in ensuring timely responses to critical events and
Vishal Jain maintaining overall system health. [Full Review]

Azure Monitor is a one-stop place to look at what's happening across all the resources. It provides a bird's eye view with
histograms and gauges that we can build within IT. The alerting feature is also very valuable. Azure introduces new services
almost every year. Recently, they have improved their integration with other resources, so we get even more robust data. [Full
Rajanikanth Review]
Prathapa

It's a Microsoft native tool, so it works well with other Microsoft technologies, which is predominantly what our customer end-
user base is. Automation is a key benefit of it as well. You can link one box to automatically resolve the issues off the back of
another. There's quite a lot you can do with it. [Full Review]
Mark
Hawkins-
Wood

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Although it's not always the case, the price can sometimes get expensive. This depends on a number of factors, such as how
many services you are trying to integrate with Azure Monitor and how much storage they're consuming each month (for
example, how large are the log files?). Of course, this totally depends on the particular customer's environment. As the
M A Nakib implementer, we can typically only advise on the technical outcomes for a certain usage scenario of Azure Monitor, and not
necessarily the advantages or disadvantages of paying for Azure Monitor ... [Full Review]

In terms of pricing, Azure Monitor's billing based on data size can sometimes lead to increased costs, especially when
developers need to purge data frequently. While there are mechanisms in place to track and manage this, there is room for
improvement in terms of optimizing data pausing and related processes. Enhancements in this area could help mitigate
Vishal Jain potential billing concerns and provide a more seamless experience for users. [Full Review]

Unfortunately, Azure Monitor stalls quite a bit. Azure Monitor can take up to 60 seconds to bring up metrics data. That length of
latency is terrible and needs to be improved. The ripple effect of one wrong configuration affects multiple resources within
milliseconds. Azure Monitor then reports after more than a minute that something went wrong. To improve this, Azure should
Rajanikanth create a visual representation of what the resource configuration was and compare it to what changed. Alerts are queries to
Prathapa
figure out what has happened. If there was a reliable... [Full Review]

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Application Performance Monitoring (APM) and Observability

Azure Monitor Continued from previous page

The query builder could be better. In comparison to other monitoring tools, in order to use Azure Monitor, your engineers need
to have KQL experience. If they don't, it's not intuitive as a system. They need to understand KQL and get the right queries to
get the value that they want, whereas a lot of out-of-the-box solutions, such as FrameFlow and Datadog, can be given to
Mark somebody untrained, and the UI will guide them through what they need to do. You lose some customization with that, but you
Hawkins-
Wood don't need to train people on it. It would be good if Mi... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Customers of Azure Monitor must pay an amount that depends largely on how many services they need to integrate and the
storage space required in terms of logs, etc. If they only have a few small services to monitor, the price won't be too high, but
on the opposite side of the spectrum, it can certainly get pricey. Fortunately, customers can use the calculator provided by
M A Nakib Azure to easily estimate the total monthly costs based on the customer's requirements. [Full Review]

Because we have to use Log Analytics, in combination with Azure Monitor, it is expensive. It is expensive because the logs are
getting generated for store requests across all the Azure resources. This is all that needs to be stored, and both in terms of hot
and cold storage. Cold storage after 30 days, but hot storage is required for the NOC and the SOC teams, the network
Rajanikanth operations, and the security operations teams. Typically, we do try to encourage our customers to keep at least 30 days within
Prathapa
Azure Monitor. I would rate Azure Monitor a two out o... [Full Review]

Its cost depends on the ingestion of the logs. It could go anywhere. For an out-of-the-box platform such as FrameFlow, you pay
pretty much a fixed price and you get what you get, whereas, with something like Azure Monitor, you pay by the ingestion
charge, so you can have one client who pays hardly anything for the same alerts, and another client pays loads and loads.
Mark From experience, Azure itself isn't a cheap system. It's not a cheap tool at all. If you don't configure it correctly, it's really
Hawkins-
Wood expensive. I'd rate it a nine out of ten. [Full Review]

The pricing is a bit tricky with regard to the storage and then the load. You need to be very particular about what the storage is
about. You need to consider the size of storage you need and then the load that you be pushing as well. If you look at the fact
sheet, then it is expensive. However, you can't go with the fact sheet since the fact sheet doesn't factor in the environment to
Roger determine the cost estimation. It could be cheap, or it could be expensive, depending on how you deploy or configure it. [Full
Tsegah
Review]

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Application Performance Monitoring (APM) and Observability

AppDynamics See 29 reviews >>

Overview
AppDynamics is a leader in APM (application performance monitoring) tools. The solution is designed to help you spot
application issues on the spot so you can get to the root causes of problems, all in real time. In addition, AppDynamics offers
seamless traceability and is fully capable of enhancing application performance and visibility in the multicloud world. It uses AI
to solve application problems and prevent them from occurring in the future. AppDynamics is a great tool that can help your
organization make critical, strategic decisions and is ideal for businesses of all sizes.

AppDynamics Features

AppDynamics has many valuable key features. Some of the most useful ones include:

Code level visibility

Dynamic baselining

Powerful... [Read More]

SAMPLE CUSTOMERS
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell
University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool,
The Container Store, and more
See more customers

TOP COMPARISONS
Dynatrace vs. AppDynamics … Compared 27% of the time [See comparison]
Elastic Observability vs. AppDynamics … Compared 8% of the time [See comparison]
Datadog vs. AppDynamics … Compared 8% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Educational Organization … 37% Financial Services Firm … 31%
Financial Services Firm … 18% Computer Software Company … 11%
Computer Software Company … 10% Aerospace/Defense Firm … 6%
Government … 5% Manufacturing Company … 6%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 9% 1-200 Employees … 18%
201-1000 Employees … 42% 201-1000 Employees … 14%
1001+ Employees … 49% 1001+ Employees … 68%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

AppDynamics Continued from previous page

Sponsored

Review by a Real User

Verified by PeerSpot

Senior Solutions Architect at a tech services

company with 11-50 employees

SeniorSofcae

WHAT IS OUR PRIMARY USE CASE?

We use multiple APMs, but for smaller projects AppDynamics is too cost-prohibitive. It is a more expensive APM among the
competitors, which is fine because it also does a lot more on the auto-detection and the AI side. It also supports a lot more
languages. So whenever we hit a project that has the budget and the need, we look to use AppDynamics, especially if the
technologies are complicated.

If somebody has a very simple two-tier Python or Node, we can use almost any APM. When we're dealing with somebody who
has 50 or 60 tiers, some traditional stuff, some microservices; some stuff is in containers, some stuff is in real instances;
there's Node and there's PHP, and there's a bit of C code in there somewhere. This is where we hit a complex case. It's usually
a larger app, an app that has existed and evolved over time with many modules at play, making it almost different products,
but it's all one big product. This is the type of case where we look towards AppDynamics because we can just drop it in and
have it work.

We can't do that with the other APMs that we work with because they just wouldn't work. They'll do this little silo or that little
silo, but they won't work with everything. With few exceptions, we have not found any production code that we couldn't make
work with AppDynamics.

HOW HAS IT HELPED MY ORGANIZATION?

I can't compare how it makes things better within my company. That would be like asking someone how air makes their life
better.

I don't say that lightly. I've been in other companies in the past without APM. Some of our projects don't have budget for APM
at all. They're smaller projects, or they're from a smaller client who can't afford it, or in some cases, they don't want APM.
Comparing it to that would be the easiest thing. In those cases, if the project is going right and there are no problems that are
noticed, it's fine. But we've had a few carrier projects where there are unknown performance issues or unknown crashes or
we're seeing, at 3 p.m., when it's not even a high-traffic period, that everything falls apart all of a sudden: The database is not
good on connections; or we see the connections, but we don't easily understand why they're there. In those situations, the
projects that don't have APM usually spend more on people hours than the APM product would have cost.

In that case, it's made things better by making it faster to troubleshoot and easier to troubleshoot. We don't want our most
skilled people spending 40 hours to find one hotspot, when it could take them 30 minutes. It's not a value-add to let them do
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Performance Monitoring on Observability,
(APM) and the projects thatvisit:
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agents that we need, sometimes it has boiled down to using a PoC license, with their permission, to try to prove the value.
Some of those clients went ahead and bought it. They understood it was, "Look guys, we can charge you 80 hours of
troubleshooting, or you can just buy this license." I don't want to claim that that's every case, but there have been a couple
cases where we've converted people and the client has accepted APM - where they might have been hostile toward it - after
seeing the value of it.

WHAT IS MOST VALUABLE?

In every APM tool, and this is true in AppDynamics as well, it's that waterfall view where I can see my code hotspots. In APM, it
always comes back to that. It's great to have reporting. It's great to have that alerting: Tell me when something deviates from
my normal conditions. All the analytic functionality is good for telling me what code to look at. But ultimately, I can't live without
that code-level trace. I have to know where things are hot so that I can help the developer with what they actually need to fix. I
can't just tell them the app is slow. That's always been the most important thing. In AppDynamics, they make that easier.

There are other products I won't name where you go in and you're looking at 50,000 traces. There's no way to sort and
organize those particular traces. In AppDynamics, everywhere I go, there's some sort of grouping and aggregation function, or
there's some sort of timeline that lets me zero in more quickly on the traces that I need. They go to more pains to aggregate
and bubble the important ones to the top. That removes a lot of manual work; for example, sorting by the ones that took more
than a second. I don't have to do that in AppDynamics. Sometimes I do so, in the course of troubleshooting, but for the most
part, it tells me. I click on a trace. It's usually a trace that matters, that I can take action on, and that I can have a real impact on.

All those millions and, in some cases billions, of traces, over the course of a couple months, get aggregated into one view
that's manageable. The other APMs are good if we don't have millions of requests. As soon as I get into that threshold, I can't
look at that many traces anymore, they don't have great ways of looking at the traces in aggregate.

WHAT NEEDS IMPROVEMENT?

What I would like to see might exist, but if it does I haven't seen it. I would like to see something that lets me set real dollar
figures, not just to outages, but to the solutions as well. It seems like a gimmicky feature, but for anyone who has to justify their
budget within a larger area of the company, or to a client, it would be helpful. I don't want to have it in my face constantly, but I
want to be able to access it when I'm looking at problems and have found a problem that I know I need to address. I could flag
it off and have AppDynamics estimate how long a person would have taken to find that without it. That would give me a lot of
leverage for justifying the existence of APM, which I really need.

Also, I know this is a holdout, we saw this ten years ago, where APM products were starting to crosstalk between each other. I
would like to see a return to that because we do use multiple products. I understand that some of the information is in silos,
but some of it isn't. If some of this exists, I might have missed it, but I would love to have an integration where I'm looking
through logs in Elasticsearch and I could click on my AppDynamics link, because they have a little module, type in the
credentials and be logged into AppDynamics. And similarly with the AppDynamics interface: "Oh, look. This server is having an
issue. Okay. All this is good info, but maybe I want to take a look in Grafana." I would click over and it would take me to that
spot in Grafana: the same time frame, the same filters and place to get me to that particular server, or instance, or container,
etc. I would like to see that cross-functionality with some of the more common tools.

Most people run Elasticsearch or Kibana or similar things. Most people run a Grafana or something like that. I'm not expecting
them to integrate with their competitors - that might be a hairy situation, although a nice one for us, on the consumer side - but
if that type of integration was possible with some of the major, open-source, complementary products, that would be nice, and
some of the commercial ones too.

We saw that in the APM space ten years ago, a little bit. There were a couple movements towards that, but I haven't seen that
since as much.

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Application Performance Monitoring (APM) and Observability

AppDynamics Continued from previous page

FOR HOW LONG HAVE I USED THE SOLUTION?

More than five years.

WHAT DO I THINK ABOUT THE STABILITY OF THE SOLUTION?

I've been using AppDynamics for almost a decade. In that time, I've seen it run on literally hundreds of applications in that
time, and I can quite honestly think of only one situation where it introduced stability problems. I pegged a little of the blame
on AppDynamics but a little bit on the app as well. That's pretty good.

There are a lot of products in the APM space, and I've used a lot of them, that have very consistent performance problems,
stability problems, or crashing that they'll introduce into the app. The fact that we've only encountered that once, and it was
almost a decade ago and it was an exceptional case, is pretty good.

I've never really heard of stability problems and we've used it in some pretty highly important, high-volume apps.

WHAT DO I THINK ABOUT THE SCALABILITY OF THE SOLUTION?

The scalability is excellent. We've never encountered a situation, under loads that we've seen, where we could not scale to
meet the needs. We're not running the world's top-ten websites, but we are doing some very high transactions on some very
large properties, with a lot of calls. There are very few applications I can imagine that would have scalability issues using
AppDynamics. We've seen that across technologies: Some of them are PHP apps, some of them are .NET apps, some of them
are a mixture of all of the above. We have yet to see it cap out or not be able to scale.

HOW IS CUSTOMER SERVICE AND TECHNICAL SUPPORT?

We've received technical support in two areas.

On the pre-sales side, it's always been extremely professional, really great, even in smaller license situations. If there's
somebody available and within a radius that can realistically come to a meeting, they often will. They've worked through some
very peculiar application setups with us, where we're not sure how we're going to approach it. We've always been very
pleased on that side.

On the post-sales side, as well, once it's deployed, we haven't had to use them a lot. There haven't been a lot of things we've
had to contact them about, but where we have, the issues have mostly been around things like training, or understanding. We
just haven't seen that many problems. We've always found the training material to be very descriptive. They've always taken
the time to hand-hold us through: "Okay, this is what you're seeing, and this is why you're seeing it. Why don't you go look at
this in the app." They've always taken the time.

I©can't
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comment on the troubleshooting side because we haven't needed to do it. We may have had a minor case where we
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excellent there, but we haven't encountered an "Oh my God," big issue, where it wasn't just something stupid, that we were
overlooking. They've been great on that. They've been able to identify those things, but we haven't had to use them a lot on
the post-sales side of things.

HOW WAS THE INITIAL SETUP?

In terms of the integration and configuration of AppDynamics in our AWS environment, it's been pretty seamless. It doesn't
matter if we've been using real instances or if we're using a Kubernetes environment or a docker environment - we've got
quite a few different environments. We've never encountered an integration problem, or any issues deploying either manually
or via our automation scripts. It's always packaged in very nicely with them.

I can't think of any problems we've encountered that I could critique.

The Kubernetes deployment is three lines of code or one command. They've made it amazingly simple. We just put in into a
config file and everything pretty much just goes in a modern environment.

The only one that's been hard is some of the compiled apps on C, but that's such a rare case and it's only hard because it's
been a non-.NET compiled app. Everything else has been seamless and just one click. The C apps are rare and we know
they're going to be hard, that's just the nature of the way they're designed.

All of our database endpoints were connected, all of our third-party endpoints. Anytime we've had to use the JavaScript on the
app it's been seamless. They don't break our sub-calls by accidentally putting them in there.

All of the integration from browser JavaScript to code, through to the database proxy have been seamless for us.

WHAT WAS OUR ROI?

With very few exceptions, we can justify the cost per project and definitely, in the wash of things, it saves money, overall. The
only problem that we've had with this is sometimes trying to show that justification.

It's really easy sometimes, where we spend 30 minutes or an hour on the interface and we find a laundry list of problems that
we've got to address; big problems. Somebody who's not familiar with APM on the client side will look into and say, "That's it.
Why did we need that product for that?" You needed that product because it took 30 minutes instead of weeks and customer
complaints, etc.

The product has always been worth it, but trying to bubble up the value has not, I admit, been easy, because there's no value
attached to a problem that we find. That's the only problem we've encountered around cost. We have always been able to
justify it.

WHICH OTHER SOLUTIONS DID I EVALUATE?

We actively use Instana for some cases as well, and sometimes we use Instana and AppDynamics side-by-side. We do use
Dynatrace and have used Dynatrace in the past. Those are the ones that we're using today.

We've used and evaluated, at some point in time over the last ten years, another dozen vendors. The choice is not made
lightly. We've actually tested all the other ones.

There is some stuff that everyone supports. Every APM supports Java. If somebody has a simple Java app, any APM is usually
going to work. It's not going to be as stable, sometimes, but when we get into the real-world apps where you have a
heterogeneous network of different technologies at play on a mixture of platforms, that's where a lot of the APM tools stop
working as well as AppDynamics works.
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database through to the browser, whether it's a mobile or a desktop. I can see that full interaction. I don't get that out of any
other APM with as many platforms.

WHAT OTHER ADVICE DO I HAVE?

I see a lot of people migrate towards one product in particular in the market and they never really try the other APM vendors.
They'll look at the page and they'll look at the price, but sometimes you just have to pay a little more. Importantly, it's the
features that you get that make it worth it. I won't name the new products, the ones people migrate towards a lot - especially
developers, it seems like that cohort instantly likes them - but AppDynamics and a couple of the other ones as well are really
good for production. AppDynamics, in particular, excels on that. Don't just install AppDynamics, install a couple of them. Pick
four or five and run them in production, pick a couple nodes even, and compare the interfaces and the ability to use the
interfaces. Most people will quickly find that there is a real difference between them. Some people will gravitate, still, towards
certain products rather than others, but I haven't seen a person yet, who has not loved the AppDynamics features and portal
and how it does things.

You can't just look at the feature list, spend five minutes on their web page, and then dismiss it. You have to run it on your app,
see how easy it is and how much time it saves you.

I have not used the marketplace version. I've used the traditional, agent-based licensing. The reason for that is partly to do
with the affordability. I can take the same license for the on-prem and put it on AWS as well. We always use the same license,
because we don't know where it's going to end up.

In terms of integrating AppDynamics with other products within our AWS environment, the way to describe that is that we're
using it to watch certain services. Obviously, if our database is using endpoints within AWS, which a majority of the apps are,
such as Redis or RDS nodes, AppDynamics has seen those. All of the integrations that I can think of, except for the database,
are web-based. We see the database integration and we see all the web-based integration. So we have integrated with other
products.

We haven't seen a case where we haven't been able to see the interaction between our app and the service. Just to be clear,
I have seen other APM products that miss those integrations. You plug them in and you don't see your SNS calls. Usually, it's
solvable, but you've got to troubleshoot and set up some special code and it becomes painful. I can't think of a case in
AppDynamics where we just didn't plug it in and start seeing those calls right away.

I would rate this solution a nine out of ten. I've been using it for so long, and have used so many other APM vendors, and it
really is the most stable one. It works with the most conditions that we encounter. The only reason I take off one point is the
cost. I can't give it a ten because it is not a cheap product. None of them are. The price is fair, but I could use it on more
projects if they had a lower price.

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Application Performance Monitoring (APM) and Observability

AppDynamics Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The tracing is the most important aspect of the solution. The way it traces the information within the particular application or
within the particular infrastructure is great. That actually helps. Apart from that, all of the data that's in the production APM is
good. Technical support is helpful. The solution scales well. The stability is good. [Full Review]
Chandan
Kumar

You can use one module for each server, for each application, and for each API. It can monitor the income and the outcome.
For example, when you have a website that has online payments, if there are bugs in the online payment for the provider, it will
check it, see the problem, and send you an alert. If the development team makes a mistake with this tool, it points really the
Yacin Hattab mistake and sends it to the manager and it provides also a solution too, as it monitors the code. It provides solutions to make
the code more effective. The initial setup is si... [Full Review]

This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers
may take a long time to solve. In essence, it helps us address problems at an early stage. Moreover, it is especially useful in
production servers where real users encounter numerous issues. There are numerous issues that arise during peak times, and
Chirag Dash AppDynamics makes it easy for us to identify the problem areas and determine the appropriate resolutions. This is how it helps
us find solutions effectively. [Full Review]

The most valuable feature of the solution is the fact that it is very easy to use, making it easy to implement while configuring it
with any server. The product also offers a role-based login, providing role-based access, including operator- or admin-level
access. It is very easy to assign roles in AppDynamics. [Full Review]
Phanikumar
Madiraju

ROOM FOR IMPROVEMENT See more Room For Improvement >>

We do have a combination of areas that need improvement. We do have the integration, such as end-user integration and
experience that could be better. It is not just from the response point of view; it is more from the error and error detection point
of view. This is due to the fact that these are all the banking applications as used by the banking staff, not by the end-user
Chandan directly. Based on the banking staff feedback, based on the staff security or maybe dealing with the capital market, there
Kumar
needs to be some improvement. They do provide the inpu... [Full Review]

Compared to Dynatrace, which is the biggest competitor to AppDynamics, Dynatrace is a one-agent tool. You don't have to put
an agent in every single server or app. However, the monitoring is less effective in Dynatrace. If AppDynamics could do a one-
agent function with their actual monitoring effectiveness, it will be the greatest tool. [Full Review]
Yacin Hattab

Regarding improvements, I believe the dashboard could be more optimized. Although it claims to be optimized, I think it should
be even more convenient, especially for advanced users. Additionally, the documentation can be a bit challenging. It would be
beneficial if the documentation provided clear solutions for every problem. In my opinion, the documentation could be
Chirag Dash improved. [Full Review]

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Application Performance Monitoring (APM) and Observability

AppDynamics Continued from previous page

The integration part in AppDynamics with other systems is an area with a little difficulty, especially when it comes to the
configuration area. The integration of AppDynamics with other products takes a lot of time. The aforementioned area can be
considered for improvement. AppDynamics needs to focus on its integration capabilities with cloud-based solutions. Some new
Phanikumar features are being introduced in AppDynamics, including some DevOps tools, allowing a person to integrate AppDynamics
Madiraju
with DevOps tools, like Docker Kubernetes and other cloud-based to... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The licensing is paid yearly. It depends on the size of the environment, and the number of apps or IT infrastructure that is
monitored. It can cost from $30,000 to $500,000. Larger companies, like, for example, Facebook or Amazon, would likely one
million dollars. It really depends on the size of the company. There are some add-ons to put back robots that make tests on the
Yacin Hattab website on something, to see if there is some risk, bugs, or whatever could damage the website. [Full Review]

Price-wise, AppDynamics is a cheap product compared to other tools in the market, like Splunk and Datadog. Yearly payments
have to be made toward the licensing costs of the solution. The solution has no additional costs apart from the licensing costs.
[Full Review]
Phanikumar
Madiraju

The AppDynamics license is divided. It isn't one all-inclusive license. Dynatrace has one agent, but AppDynamics has different
sets of licenses. You need to define your use case and what you want to monitor. That is something you need to be clear
about. Once you know your use case clearly, take time to figure out your target state metric, and go for AppDynamics. [Full
Mahesh Review]
Deshpande

The pricing model for AppDynamics isn't good. You have to subscribe to a yearly or a three-year licensing, which isn't very
handy. You buy a license for five hundred containers for a very large application, and you only need the containers for a limited
time in that domain. For example, you only need five hundred containers once in that specific year, but you must buy five
Sylvain hundred licenses. The current AppDynamics pricing model isn't fair. It's one out of ten pricing-wise. The solution is one of the
Germe
most expensive in the market today. [Full Review]

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Application Performance Monitoring (APM) and Observability

Elastic Observability See 12 reviews >>

Overview
To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one
stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end
observability and alerting.Rely on the most widely deployed observability platform available, built on the proven Elastic Stack
(also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

SAMPLE CUSTOMERS
PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

TOP COMPARISONS
Dynatrace vs. Elastic Observability … Compared 17% of the time [See comparison]
New Relic vs. Elastic Observability … Compared 13% of the time [See comparison]
AppDynamics vs. Elastic Observability … Compared 11% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Financial Services Firm … 22% Computer Software Company … 38%
Computer Software Company … 15% Manufacturing Company … 25%
Healthcare Company … 7% Financial Services Firm … 13%
Comms Service Provider … 7% Healthcare Company … 13%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 20% 1-200 Employees … 20%
201-1000 Employees … 12% 201-1000 Employees … 13%
1001+ Employees … 68% 1001+ Employees … 67%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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Application Performance Monitoring (APM) and Observability

Elastic Observability Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

It's easy to deploy, and it's very flexible. We have been able to easily deploy it in the data capture points that we want. After
you capture the data payload of each transaction, it's also easy to do the search in the database. [Full Review]

Andre
Rezende

The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript
knowledge. We need that knowledge to develop new custom tests. [Full Review]

Subramani
Kasiviswanat
han

In the solution, search, observability, and SIEM are equally important. It is like Red Hat started convincing the people between
open source while subscription was difficult. I believe Elastic is going to be the same thing. However, large enterprise
customers who understand and who have applications that are nice with proper logs can get a better advantage. [Full Review]
SRIDHAR
KARRA

Machine learning is the most valuable feature of this solution. Because it is an open, enhanced APR, no custom integrations are
required. They're open, so it's an open-wear product that's simple to use and evaluate. [Full Review]

John King

ROOM FOR IMPROVEMENT See more Room For Improvement >>

It could come with more detailed or sophisticated dashboards that are pre-defined and that could speed up when you start
looking at the data of the transactions. If we had some pre-defined templates for observability that we could start using right
away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful. I would like
Andre to see an automated deploy tool, like Dynatrace has, that would allow you to have the parts of the system where you want to
Rezende
do the observability and they would deploy very quickly... [Full Review]

Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are
aligned with the AIOps requirements, but this piece is missing in Elastic and should be included. [Full Review]

Subramani
Kasiviswanat
han

Right now, I don't have any comments on what needs to be improved because I handle the delivery unit at a CEO's level. So,
it's my team who works hands-on and on a day-to-day basis. Hence, they may be the right people to comment on this. The
price of the solution can make a 100 percent difference. I think the licensing model may not have major issues because it's only
SRIDHAR a node-based one or something. However, the customers should first consume the existing features completely because quite
KARRA
a few customers do not use the complete capacity of Elastic's ... [Full Review]

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Application Performance Monitoring (APM) and Observability

Elastic Observability Continued from previous page

They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my
opinion. In other words, there isn't a big enough user base. The development of new features, functions, and releases, is not
necessarily based on market demand. Which is why I can't rate it a 10 because of that. In my opinion, because there are not
John King enough skills, the skills are still expensive. The software and the platform may be affordable, but the skills to deploy and
manage it are expensive. [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

I would rate the pricing 4 out of 5. So far, there are just the standard licensing fees. Several of the components are embedded
in the license or are even open source. They're even free depending on what you use, which makes it even more appealing.
[Full Review]
Andre
Rezende

There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I
believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed
license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that
Subramani respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node. [Full Review]
Kasiviswanat
han

One needs to pay for the licenses, and it is an annual subscription model right now. We have not gone much deeper into the
pricing part right now, but I can speak on this maybe after the quarter, maybe the end of September. [Full Review]

SRIDHAR
KARRA

Pricing is one of those situations where the more you use it, the more you pay. However, the cost is variable. And, if used
properly, I believe it is rather inexpensive. If you use it badly, you must pay. If one is very cheap, and five is very expensive, I
would rate the pricing a two out of five. [Full Review]
John King

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32
Application Performance Monitoring (APM) and Observability

Grafana See 32 reviews >>

Overview
Grafana is a powerful open-source analytics and visualization platform that allows users to monitor, analyze, and understand
their data in real-time.

With its intuitive and user-friendly interface, Grafana enables users to create customizable dashboards, charts, and graphs to
visualize data from various sources such as databases, cloud services, and IoT devices. It supports a wide range of data
sources including Prometheus, Elasticsearch, InfluxDB, and more.

Grafana also offers a vast library of plugins and extensions, allowing users to extend its functionality and integrate with other
tools seamlessly. With its alerting and notification features, users can set up alerts based on predefined thresholds and
receive notifications via vario... [Read More]

SAMPLE CUSTOMERS
PayPal, eBay, Staples, Booking.com, Intel, NS1, TED, NetApp, Vimeo, RackSpace, SquareSpace, OpenTable, MediaMath, Fermilab

TOP COMPARISONS
Azure Monitor vs. Grafana … Compared 14% of the time [See comparison]
Dynatrace vs. Grafana … Compared 13% of the time [See comparison]
New Relic vs. Grafana … Compared 11% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Financial Services Firm … 22% Retailer … 25%
Computer Software Company … 13% Computer Software Company … 25%
Manufacturing Company … 10% Financial Services Firm … 17%
Retailer … 6% Comms Service Provider … 8%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 17% 1-200 Employees … 26%
201-1000 Employees … 13% 201-1000 Employees … 19%
1001+ Employees … 70% 1001+ Employees … 55%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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33
Application Performance Monitoring (APM) and Observability

Grafana Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

There is no agent to install. There are many dashboards also. There is an active community where you can gather a lot of
information about how the solution works. I come from Splunk. If I compare it with Splunk, Splunk has its own SPL, for example.
You can play with the dashboard. There is some advantages in common with SPL. Visualization and collecting logs it's similar.
Abdelkader However, Grafana is trying to cover many types of open-source infrastructure. This is why I appreciate Grafana versus, for
Houchi
example, Splunk. The initial setup is not difficult. It i... [Full Review]

The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly. Grafana has a huge
community, so we can simply Google it and get the answer if we have any doubts. The second best thing about Grafana is its
alerting system, which is easy to define within Grafana rather than defining alerts in Prometheus. Thirdly, Grafana is completely
Sarthak free of cost. I use Grafana for many things, and all of them at zero-dollar cost. On the other hand, other monitoring tools in the
Kushwaha
market, like New Relic and Datadog, offer ... [Full Review]

The ability to create almost all kinds of graphs and visualize any kind of information in an appealing way is extremely useful to
us. The customizability of dashboards and widgets is impressive. The flexibility in integration with other tools as data sources of
data enriching tools has been great. It is open-source, so it saves a lot on costs and the community is friendly and powerful.
Faustine The product can be used to cater to multiple use cases. Almost any kind of visualization is possible with Grafana and all
Chisasa
dashboards are configurable. The ability to ... [Full Review]

Grafana's built-in integration with third-party tools, databases, and MQs is an amazing feature. Now they are leading many
integration modules as well for RabbitMQ specifically. You will get a prebuilt dashboard. You have to configure the RabbitMQ,
and you will have all the monitoring available. You don't have to actually develop a dashboard and identify what needs to be
Sandeep monitored. [Full Review]
Srirangam

ROOM FOR IMPROVEMENT See more Room For Improvement >>

They are doing well in terms of improvements they're making. They progressed much in dashboarding. However, it's very, very
complicated when you start to understand how you make dashboards. You need to figure out how you collect and source your
logs, for example. In the area of documentation, they must do a better job. Splunk documentation is much more organized than
Abdelkader Grafana. Since it's open-source, you have to test your infrastructure more. You need to really understand it before you install it.
Houchi
It would be helpful if they simplified the data sourc... [Full Review]

One thing I got to know is that Grafana doesn't provide anything for reporting. As a DevOps engineer, I would like to get a
weekly report expressing the system's overall performance in the last week. For example, how many alerts were triggered,
how many APIs responded with bad requests, and how many failures occurred? All these things are generally required at the
Sarthak beginning of the week so that we can better research and optimize everything that's required. Currently, Grafana sends a PDF
Kushwaha
version of the report, and they are not doing anything beyond t... [Full Review]

The lack of native ability to aggregate data from multiple sources could be improved. As it is not a data store, it is challenging
to correlate data from multiple data sources. Adding an out-of-box capability to aggregate and correlate different types of data
would make Grafana even better. It is limited on the reporting type supported, which is important for managerial-level officers
Faustine who want reports that are either general or specific. Improvements in that area would be great. Machine learning capabilities
Chisasa
are still limited. This is an improvement... [Full Review]

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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Application Performance Monitoring (APM) and Observability

Grafana Continued from previous page

Setting up alerts via Grafana is a bit complicated, and alerting needs to improve. We used Azure for our alerts and Grafana
purely as a dashboard tool. The solution's stability needs improvement. [Full Review]

Sandeep
Srirangam

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Grafana is not entirely open source, as it has three versions: the free, enterprise, and pro versions. Most of the required
features are available in the free version of Grafana, which you will use as a visualization tool, while Prometheus will serve as
your monitoring tool. Therefore, you won't use Grafana as a monitoring tool. If you use Grafana's features, they are free of
Sarthak charge. Hence, you can use Prometheus and Grafana to fulfill your needs. However, if you are using MongoDB as your
Kushwaha
database, its plugin is not available in the free version of ... [Full Review]

You can choose from the fully open-source or enterprise editions. We chose the open-source and did everything in-house.
Thorough planning and performance considerations are important, as the tool can be heavy on memory and computing
resources. [Full Review]
Faustine
Chisasa

Grafana was not an open source, and we had to pay for a license to use it. The same was the case with CashPoint. There was a
license, but I'm unaware of how much we were paying. [Full Review]

Deepshikha
Choudhary

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35
Application Performance Monitoring (APM) and Observability

ITRS Geneos See 10 reviews >>

Overview
ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance,
infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single
pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business
users.

For more information, please visit https://www.itrsgroup.com/products/geneos

SAMPLE CUSTOMERS
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients
range from investment banks to exchanges and brokers.

TOP COMPARISONS
Dynatrace vs. ITRS Geneos … Compared 19% of the time [See comparison]
Splunk Enterprise Security vs. ITRS Geneos … Compared 14% of the time [See comparison]
AppDynamics vs. ITRS Geneos … Compared 12% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Financial Services Firm … 74% Financial Services Firm … 95%
Computer Software Company … 6% Marketing Services Firm … 3%
Comms Service Provider … 3% Computer Software Company … 3%
Non Profit … 2%
COMPANY SIZE
COMPANY SIZE 1-200 Employees … 11%
1-200 Employees … 9% 201-1000 Employees … 20%
201-1000 Employees … 5% 1001+ Employees … 69%
1001+ Employees … 86%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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36
Application Performance Monitoring (APM) and Observability

ITRS Geneos Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The application team in the banks always wants stability in the environment. They never want a product that assists in
monitoring to make the system unstable or overloaded. I always appreciate Geneos' stability and ease of use. For example,
during a disaster recovery situation, Geneos' configuration is so good that it will automatically handle most of the items a user
Shri Krishan would not need to do, such as exporting extra resources or configuring the monitoring tool. This is very convenient because if
they feel like they need to do something extra during a d... [Full Review]

One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I
support. The HP OpenView solution we previously used worked on a 24-hour seven days week cycle but the market hours are
9:00 AM to 3:30 PM. ITRS Geneos has good GUIs that provide us with a single view of all the various applications. We have
Sanket around 500 servers, and monitoring 500 servers on individual devices is a bit challenging. Putting the various applications in a
Wartikar
single GUI is very difficult. In ITRS Geneos, all the GUI an... [Full Review]

Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server
and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the
service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I
Thangadurai don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is
Chellan
the difference between ITRS Geneos and othe... [Full Review]

I'm a massive fan of Geneos and I’m not even sure where to start when it comes to valuable features. I live and die in it and that
has been the case for the last four or five years. The ability to completely tailor and customize what it's monitoring is one of its
strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss
Richard Army Knife” of monitoring tools. It can do anything you want. And if something you need is not built-in to the product, you can
Nightingale
quite easily build it yourself. A... [Full Review]

ROOM FOR IMPROVEMENT See more Room For Improvement >>

A lot of solutions now use AI to predict and prevent failure. ITRS Geneos needs to evolve its prediction and prevention
capabilities, as AI-based monitoring is becoming more important. Earlier, it was just alert-based. Most organizations look
towards artificial intelligence-based monitoring solutions. Products such as Dynatrace rely more on artificial intelligence using
Shri Krishan algorithms to predict future failures, which is a plus point compared to ITRS Geneos. If the solution can use AI to monitor trends
and provide analysis without having to wait for the... [Full Review]

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking
everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app,
where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in
Sanket the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like
Wartikar
to see the capacity of messages for forecasting inc... [Full Review]

ITRS Geneos cloud monitoring is very weak and can use improvement. I have been exploring other monitoring tools for the
cloud space," but ITRS needs to look into it because the way it is being implemented or it is available at this moment is too
complex to use. I'm able to manage my stakeholder expectations until the cloud introduction. After the cloud introduction, I see
Thangadurai there is a gap that ITRS cannot fit into, and I'm looking for some custom stories. ITRS needs to focus on the cloud space. [Full
Chellan
Review]

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Application Performance Monitoring (APM) and Observability

ITRS Geneos Continued from previous page

We've also bought Datadog at an enterprise level. That solution looks really pretty. Personally, I don't like that but a lot of
senior management, the non-technical guys, do like that. ITRS have started to make some major changes that we haven't taken
on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something
Richard that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in
Nightingale
Geneos. [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The pricing is based on a deal that is evaluated based on future utilization and other components. The organization is not just
purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the
implementation is going to be in production, non-production, or both. [Full Review]
Shri Krishan

The people who work for me right now are working in multiple monitoring industrial spaces such as oil companies or
middleware companies, production companies, and the banking, finance, and insurance industries. I have people right now
working in different domains. The price for ITRS is okay for the banking industry. ITRS Geneos is not a cheap tool. It's a
Thangadurai moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking
Chellan
industries, and non-finance industries, is that the pricing is too high. [Full Review]

Given our spend and the amount of service we have in it, the pricing is quite reasonable. We have not bought Geneos at an
enterprise level. If we did pursue that, it would be a lot cheaper. But there haven’t been any complaints about the licensing
model. And we actually don't pay for UAT, which is quite unique in the industry at the moment. We only pay for production
Richard licenses. Of course, it has to run on a server, so there was a cost for that. There is also a database server behind it with a small
Nightingale
cost for that. Other than that, there are no additio... [Full Review]

The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An
example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the
things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market.
Jacques [Full Review]
Viljoen

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Application Performance Monitoring (APM) and Observability

Splunk ITSI (IT Service Intelligence) See 17 reviews >>

Overview
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time
insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations.
With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes
alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a
single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators
(KPIs) to measure and tr... [Read More]

SAMPLE CUSTOMERS
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare,
United States Census Bureau

TOP COMPARISONS
ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) … Compared 14% of the time [See comparison]
Dynatrace vs. Splunk ITSI (IT Service Intelligence) … Compared 13% of the time [See comparison]
Splunk Enterprise Security vs. Splunk ITSI (IT Service Intelligence) … Compared 12% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Financial Services Firm … 18% Financial Services Firm … 42%
Computer Software Company … 14% Insurance Company … 17%
Government … 13% Healthcare Company … 8%
Manufacturing Company … 8% Logistics Company … 8%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 14% 1-200 Employees … 11%
201-1000 Employees … 7% 201-1000 Employees … 6%
1001+ Employees … 79% 1001+ Employees … 83%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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Application Performance Monitoring (APM) and Observability

Splunk ITSI (IT Service Intelligence) Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

One of the excellent features is the service analyzer, which is truly impressive. Additionally, we have the infrastructure review,
which allows us to assess our infrastructure comprehensively. That is fantastic! Furthermore, the latest ITSI connects the new
tenant we have for tenant management. This feature enables us to retire an entity instead of merely deleting it, and if needed,
Jamiu we can easily reactivate it. There are numerous exciting new additions. Splunk ITSI itself is highly interactive, making the
Olaide
overall service experience truly remarkable. [Full Review]

The glass tables are very helpful. The solution also provides topologies showing exceptions or criticalities whenever something
goes down. It is very helpful for customers. The notable events, glass tables, and setting up thresholds are the most valuable
features of the solution. Every customer has a different need and their own customized threshold settings. Some customers
Sai Appali need 99% as critical, and some need 80%. We can set the customized thresholds in the product and get the alerts. [Full
Review]

I like ITSI's service analyzer. We can integrate and group the service, then create multiple KPIs in the service analyzer we can
monitor. We can use multiple connectors to get end-to-end network visibility. Many organizations prefer appliances, and we
can completely integrate the appliance with the source to gain complex insights throughout the network. We are getting real-
Hari Haran time insights from the service and the vendor and doing some projects using security analytics to check the path. We can
monitor the behavior of an appliance or the organization a... [Full Review]

The solution has been stable. It seems like a great solution. We have not gotten far enough with our application to see its
benefits yet, but we are getting there. [Full Review]

Michael
Smith

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another,
there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well. [Full
Review]
Vamsi
Konjati

Splunk ITSI could function even better, particularly when it comes to refreshing the service infrastructure. If we could have the
option to go back not just sixty minutes, but also one or five minutes, it would enhance our capabilities. The service analyzer
component is excellent, particularly the default analyzer. However, I believe the refresh time should be faster. If it also takes
Jamiu five minutes to complete, as suggested by the KPI requirements, then the refresh time should be significantly reduced. If the
Olaide
data doesn't load within five minutes, ou... [Full Review]

If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the
product had some in-built predictive analytics and future forecasting features. [Full Review]

Sai Appali

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Application Performance Monitoring (APM) and Observability

Splunk ITSI (IT Service Intelligence) Continued from previous page

Splunk ITSI's predictive analytics has room for improvement. Currently, it is limited to predicting only the health score for the
next thirty minutes of the business. Consequently, we are unable to predict our health score for a full day or even for seven
days. The system's capability is limited to the next thirty days, and we need enhancements to enable us to predict the health
Gopinath score at least seven days in advance. Furthermore, the available algorithms are also quite limited, with only around eight to
Jyothi
nine algorithms, including linear regression an... [Full Review]

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer
support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much.
[Full Review]
Vamsi
Konjati

Splunk ITSI is an expensive tool, and we need to purchase the utility license. Our sales team handles the license cost, so I'm
not aware of the exact amount we need to pay, but it's significantly higher compared to other tool sets. [Full Review]

Gopinath
Jyothi

We like the old perpetual licensing model but everybody's going more towards the two-year. I think the professional services
hours thrown in there is actually a pretty good benefit. [Full Review]

Andrew
Mahoski

It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you
are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but
someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us. [Full
Dominique Review]
Vocat

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Application Performance Monitoring (APM) and Observability

Prometheus See 16 reviews >>

Overview
Prometheus is a powerful open-source monitoring and alerting toolkit designed for cloud-native environments.

It collects metrics from various sources, including applications, services, and infrastructure components, providing real-time
insights into system performance.

With its flexible data model and query language, Prometheus enables users to analyze and visualize metrics, facilitating
troubleshooting and capacity planning. Its robust alerting system allows for proactive monitoring, notifying users of any
anomalies or issues.

Prometheus also offers seamless integration with popular tools and frameworks, making it a versatile solution for monitoring
and observability.

SAMPLE CUSTOMERS

TOP COMPARISONS
Azure Monitor vs. Prometheus … Compared 24% of the time [See comparison]
New Relic vs. Prometheus … Compared 16% of the time [See comparison]
Dynatrace vs. Prometheus … Compared 11% of the time [See comparison]

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

Financial Services Firm … 27% Financial Services Firm … 27%
Computer Software Company … 16% Retailer … 18%
Manufacturing Company … 8% Consumer Goods Company … 9%
Government … 6% Healthcare Company … 9%

COMPANY SIZE COMPANY SIZE

1-200 Employees … 19% 1-200 Employees … 29%
201-1000 Employees … 11% 201-1000 Employees … 29%
1001+ Employees … 70% 1001+ Employees … 41%

* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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Application Performance Monitoring (APM) and Observability

Prometheus Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

The scraping mechanism is a wonderful feature. I've used many other monitoring systems that were mostly client-server-based
models including Nagios, Zabbix, and New Relic, among others. With all of them, the server used to get overloaded when the
client sent too much matrix, even in the case of a pull or push mechanism of client-server architecture. In my previous
Roshan organization, we had to host several Nagios individual servers in case one went down. Prometheus gives us high availability
Nagekar
automatically and a stand-alone process; if it doesn't run on on... [Full Review]

The sky is the limit because the solution is a very flexible open box that can be used vastly to do anything you need to monitor
applications. There is nothing that you cannot do with it. Every day, our developers or SRE teams are adding additional features
with the ability to think outside the box and configure whatever they want. The solution is the most common, major tool for
Noam FinTech or high-tech companies. Every technology company using Kubernetes is using the solution. [Full Review]
Blidstein

The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the
behavior of applications and infrastructure. [Full Review]

Prajwal
Kabbinale

I do not have an opinion on the most valuable features of the solution since, in our company, we are not concerned with
comparing Prometheus, Grafana, and Wazuh. My company wants to see how the internal tools and processes we have in place
could be augmented or expanded to cover security monitoring before deciding to move to an outsourced solution from a
Vassilis managed service provider. [Full Review]
Vassiliou

ROOM FOR IMPROVEMENT See more Room For Improvement >>

The Prometheus community says it's not meant to be clusterized so people shift to solutions like Thanos and VictoriaMetrics.
Prometheus could have done that too, it's not complicated. Rather than us having to use a different database, Prometheus
could develop its own database a little more so that it becomes a one-stop solution. That would be wonderful. One of the
Roshan issues is that dynamic conflict uses regular expressions and it can be confusing for people not familiar with them and the
Nagekar
unique specific symbols and line-cut characters. [Full Review]

A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are
utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I
believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a
Prajwal supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated. [Full Review]
Kabbinale

If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus. In the
next release, I'd like to see a more user-friendly interface where you can have more options on the graphical interface and
more integrations that can help with the scalability. [Full Review]
Jorge Florez

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Application Performance Monitoring (APM) and Observability

Prometheus Continued from previous page

The solution has shortcomings regarding security monitoring-oriented features to support custom use cases, like out-of-the-
box test scenarios and threat-related use cases of its users. The aforementioned area can be improved in future releases of
Prometheus. [Full Review]
Vassilis
Vassiliou

PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>

The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own
server and the costs incurred completely depend on how you set it up. [Full Review]

Stephen
Garriques

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Application Performance Monitoring (APM) and Observability

About this report

This report is comprised of a list of enterprise level Application Performance Monitoring (APM) and Observability vendors. We have also
included several real user reviews posted on peerspot.com. The reviewers of these products have been validated as real users based on
their LinkedIn profiles to ensure that they provide reliable opinions and not those of product vendors.

About PeerSpot
The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users
think before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the
information online and in your inbox comes from vendors but what you really want is objective information from other users.

We created PeerSpot to provide technology professionals like you with a community platform to share information about enterprise software,
applications, hardware and services.

We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an
environment where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource,
ensuring you get access to the right information and connect to the right people, whenever you need it.

PeerSpot helps tech professionals by providing:

• A list of enterprise level Application Performance Monitoring (APM) and Observability vendors
• A sample of real user reviews from tech professionals
• Specific information to help you choose the best vendor for your needs

Use PeerSpot to:

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To read more reviews about Application Performance Monitoring (APM) and Observability, please visit:
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