JOSEPH DANKWAH
(973)-935-6738 | [email protected]
Summary
A highly skilled IT professional with over 15years of experience within the IT sector, having
expertise in business analytics and business intelligence using SQL, Python, Power BI, and Tableau
combined with strong capabilities in AWS cloud infrastructure, security, and automation. Proficient
in utilizing advanced analytics tools and techniques for data mining, ensuring data security and
compliance, and efficiently managing resources to drive operational efficiency and effectiveness.
Demonstrates leadership in applying SCRUM Agile methodology and excels in technical and
business administration, with a proven track record in networking, team building, and innovative
problem-solving. Microsoft Certified Data Analyst with experience working with different forms of
Data.
Technical Skills
● Language/Technologies:
- SQL, Python, DAX, Lambda
● IDE/Tools:
Power BI, Tableau, Anaconda, Google Colab, MS Visual Studio, Microsoft Office Suite
(Word, Excel, PowerPoint, Access, Outlook, MS SharePoint), Slate, Celonis, Signavio, AWS
Management Console, AWS CLI
● Databases:
- Oracle, Microsoft SQL Server, Amazon RDS, Amazon Redshift, Amazon DynamoDB
● Operating Systems:
- Windows, Mac OS X
● Other General IT Skillset
- Installation and configuration of Desktop applications, operating systems (windows),
application software installations, WordPress installation and Designing, Web, and email
server configuration.
- Hardware installation and maintenance
Non-Technical Skills
● SCRUM Agile Methodology
● Product Design
● Networking and Relationship Management
● Leadership and Team building
● Technical and Business writing
● Communication
Professional Experience Summary
Business Analytics: Knowledge in various BA tools and technologies including MS Excel, Python,
SQL, PowerBI and Tableau for Business Intelligence, Big data Management and processes and so
on.
Data Mining: Data Mining and Exploratory Data Analysis using Python, Tableau and Power BI.
Proficient in connecting to and extracting data from multiple data sources including Microsoft SQL
Server, Azure SQL Database and so on.
Data Reporting/Visualization/BI: Experience creating end-user reports and visualizations such as
tables, charts, and dashboards with relevant elements for Business Intelligence using tools such as
MS Excel, Tableau and PowerBI
Cloud Infrastructure & Management: Skilled in designing, deploying, and managing scalable,
highly available, and fault-tolerant systems on AWS. Experience with AWS services such as EC2,
S3, RDS, VPC, CloudFormation, and more.
Technical and Remote Support: Proficient in the use of various real-time meeting, collaboration,
and client support tools such as, Slack, Microsoft Teams, Zoom, and so on. Also have experience
creating Job Aids and Guidance Documentation.
Professional Work Experience
Business Analyst January 9, 2021 – Present
Voltican Inc, Houston, TX
Duties & Accomplishments
• Conduct comprehensive market research to identify trends, opportunities, and competitive
landscapes for government contracting. Utilize advanced analytics tools to assess market
data, guiding strategic bids and proposals.
• Lead the initial design and requirement analysis phases for the development of a several
custom software applications including a Hospital Queueing System, focused on streamlining
patient flow through virtual queueing and automated notifications.
• Implemented a reporting and analytics framework to monitor queue times, patient
satisfaction, and system efficiency of the Hospital Queueing app. Utilized data insights to
recommend improvements and adjustments to the queueing process, enhancing the overall
patient experience and accountability of hospital staff.
• Actively involved in gathering client and user requirements for the creation of POCs for
AWS and other cloud-based solutions.
• Project Manager and liaison between client and development team for cloud based IOT
solution that enables real-time data collection and analytics of ship data for predicting and
preventing wear and tear.
• Spearhead the deployment of scalable and secure cloud infrastructure using AWS services,
including EC2, S3, VPC, and RDS
• Act as the primary liaison between the Management and IT team, facilitating clear and
effective communication of data insights and business requirements. Conduct regular
presentations to leadership on project statuses and new opportunities.
• Leverage Excel, SQL and Python to extract, clean, and transform large and complex data sets
from varied sources and subsequently create reports to generate critical insights.
Operations Analyst June 2022 – August 2022
MarketCast, New York
Duties & Accomplishments:
● Analyzed large-scale qualitative market research data for the creation of actionable insights
and compelling data-driven narratives that influence open weekend Box-Office Revenues of
several movies. (Examples of movies worked on include ‘Nope’ and ‘Easter Sunday’ which
opened at about $44M and $5.4M respectively)
● Conducted Market Research Analytics to aid the introduction of new services and products
into the market.
● Collaborated with Data Science and App Development teams to develop an application
designed to optimize the categorization and analysis of survey responses using fuzzy
classification and other advanced analytical methods.
Graduate Assistant (IT Support) December 2021 – December 2022
The Graduate School, Montclair State University, New Jersey
Duties & Accomplishments:
● Executed comprehensive software and hardware installations, conducted rigorous testing, and
ensured the maintenance of equipment and software, facilitating a seamless technology
experience for the Graduate School's administrative and academic functions.
● Delivered prompt and effective technical support to faculty and staff, significantly
contributing to the educational support of over 5000 graduate students.
● Resolved a wide array of day-to-day technical issues, enhancing system reliability and user
experience. Developed and continually updated a suite of job aids, streamlining the process
for quick issue identification and resolution.
Business Analyst Jan 2010 – Aug 2021
Pension Payment – Controller & Accountant General’s Dept, Ghana
Duties & Accomplishments:
● Supervised and coordinated review and validation of pension documents, rectification of
payroll issues, and payment of monthly pension benefits to the tune of about $30M to about
80,000 pensioners. This role involved strategic planning, cross-department coordination, and
the implementation of cloud-based solutions to enhance efficiency and accuracy.
● Spearheaded the collection, secure storage, and analysis of extensive pension expenditure,
and utilized advanced data analytics to generate insightful reports, significantly contributing
to strategic decision-making processes.
● Played a key role in the deployment and adoption of the Government Electronic Salary
Payment Voucher system, by conducting comprehensive training programs for over 10,000
public service workers, enhancing operational efficiency, and promoting a culture of digital
literacy.
Education & Training
- Certifications
• AWS Security Specialty - ongoing
• AWS Solutions Architect Associate - ongoing
• Certified SCRUM Master
• AWS Cloud Practitioner
• PL-300 Certification (Microsoft Power BI Analyst Associate)
• Celonis Academic Process Mining Fundamentals
- Degrees
• MSc Business Analytics, Montclair State University
• BA Computer Science & Management, Wisconsin Int. University, Ghana
Projects
• A predictive model focused on gauging satisfaction levels among Baby Boomer customers of
a women's clothing e-commerce store. The model aimed to forecast potential customer churn
and identify opportunities to bolster revenue by enhancing the shopping experience for this
demographic.
• A predictive framework that analyzes various characteristics and attributes of individuals to
estimate the likelihood of developing heart disease based on specified pre-existing
conditions.
• A cloud based IOT solution that enables real-time data collection, analysis and reporting for
predicting faults and prescribing solutions for a fleet of ships for an energy transportation
service delivering crude oil and petroleum products.
• Comprehensive mapping and reconciliation of legacy records across the Banner and Slate
databases of the Graduate School of Montclair State University, aiming to eliminate data
redundancies and correct inaccuracies. This initiative significantly enhanced data integrity
and streamlined administrative processes.
• In-depth analytics of advertising campaigns and trailers for films such as "Nope" and "Easter
Sunday," with the objective of optimizing promotional strategies to maximize opening
weekend box office revenues.
• Hospital queueing application for rural off-grid community that showcases a list of patients
awaiting medical attention and lab results, optimizing patient flow, and ensuring
accountability of hospital staff and processes.
Volunteer Work and Hobbies
• The Rotary Club (Past Secretary of the Rotary Club of Accra South)
• Writing
• Mixed Martial Arts
Joseph Dankwah
• Houston, TX, US
Contact Information
• [email protected]
• 9739356738
Summary
A relentless optimist, innovator, and tech enthusiast, Joseph Dankwah is a Computer Science
professional who is passionate about data and how it can influence governance, commerce,
sports, healthcare, and so on. With over a decade and a half s experience working with software
development teams and on several projects many of which at the national level, Joseph has
developed competence across various aspects of the tech spectrum in particular product design
and management. In 2011, Joseph co-founded one of the early B2C e-commerce platforms in
Ghana, yougora.com, the open governance platform 233Law, and the on-demand courier
service gOman all under the company name Yougora. He has worked across both the private
and public sectors in e-commerce, pension management, open governance, digital
transformation, and so on. Besides computing, Joseph Dankwah has worked in various
capacities including as team lead and consultant in various company restructuring projects, deal
arrangement, and funding, event organization and management, and so on. On the event
organization and management front, he has worked on several events across different sectors
including Fundraisers with the Rotary Club, Musical concerts such as Cardi B in Ghana and
Afronation Ghana, Business and Technology Conferences, and competitions such as the
Betway Fintech Competition and African Open Data Conference. He was a Judge at the World
Bank-organized Negawatt competition aimed at finding solutions to Ghana s energy crisis, and
a mentor at Hack for Big Choices, at Impact Hub Accra, in collaboration with Facebook and
internet.org. He is a Trustee of the Dada Foundation and a member of the Rotary Club of Accra
South. Prior to his MSc in Business Analytics education, Joseph received a B.A Computer
Science and Management Degree from Wisconsin Int. University, Ghana, and received training
from several training programs including from the Controller and Accountant General s
Department Accra, CTIC - Dakar, and Africa Innovation Forum among others. His Core
strengths lie in the ability to conceptualize and create ideas, collaborate in a team, and lead. He
is a Storyteller and Gets things done!
Work History
• Technical Business Development Manager Voltican
• Operations Analyst Marketcast
• Web Administrator Global Media Alliance
• Graduate Assistant Montclair State University
• Senior Accountant (Special Duties, Pension Payment) Controller And Accountant
General's Department
• Accountant (Supervisor) Controller And Accountant General's Department
• Head, Special Duties Pension Payment Controller And Accountant General's
Department
• Head, Greater Accra Pension Payment Controller And Accountant General's
Department
• Co-Founder & CEO, Business Strategy And Devpt Yougora
Education
• Bachelors | Wisconsin International University College
• Masters | Montclair State University
Skills
• business analysis - 15 years
• effective communication - 15 years
• proposal writing - 15 years
• software deployment - 15 years
• presentations - 13 years
• advanced analytics - 10 years
• analytics - 10 years
• data collection - 10 years
• leadership - 10 years
• market research - 10 years
• project management - 10 years
• reporting - 4 years
• cloud - 3 years
• sql - 3 years
• business development
• business strategy
• creative writing
• customer service
• e commerce
• e-commerce
• entrepreneurship
• management
• marketing strategy
• microsoft excel
• microsoft office
• new business development
• product design
• public relations
• public speaking
• research
• social media
• social media marketing
• start ups
• start-ups
• strategic planning
• strategy
• system analysis and design
• team leadership
Work Preferences
• Desired Work Settings: Remote
• Likely to Switch: True
• Willing to Relocate: False
• Work Authorization:
o US
• Work Documents:
o Employment Auth. Document
Security Clearance: False
• Third Party: False
• Employment Type:
o Full-time
o Contract - Corp-to-Corp
Profile Sources
• linkedin: https://www.linkedin.com/in/josephdankwah
• Dice: https://www.dice.com/employer/talent/profile/e11044d64388ebfb0ecfb4f776bcc005
