BHAUMIK DHAMELIYA
Seeking a challenging position as a PC Technician - Network Admin/Helpdesk Support where I can
utilize my skills in installing, configuring, and troubleshooting computer networks to contribute to
the efficient functioning of IT systems.
SKILLS
• Operating Systems- RedHat Linux 7, CentOS, Ubuntu, Windows Server 2016/2019, Ubuntu.
• Servers- Apache, nginx, NFS, FTP, YUM, LDAP, NTP, DHCP, DNS, ISCSI, VNC
• Security - Iptables, SELinux, firewalld, chmod, chown, sticky bit,
• Monitoring Tools - Nagios, Top, vmstat, lsof, TCP dumps, netstat, Wireshark, Splunk, pandora,
graphana, Elastic search
• Ticketing Tools - Atlassian JIRA
• File systems- NTFS, fat, ext3, ext4, XFS
• Networking - ifconfig, nmcli, nmtui, NIC Bonding, teaming, NAT, Bridging, netstat, Route,
vswitch, dvswitch, port group, vmkernel
• Storage- DAS, NAS, Storage Pools, ISCSI, RAID, LVM, VVM, Fdisk, gdisk
• Scripting Languages- Bash, Windows Power Shell, DSL
• Virtualization Technologies- vSphere, ESXI, VCSA
• Cloud – Azure
TECHNICAL EXPERIENCE
IT Support Specialist August 2022 – November 2023
Mosaic Sales solutions ON, Canada
• Provided day-to-day IT systems production support and administration, to swiftly diagnose and
resolve common PC issues, resulting in a 20% reduction in system downtime and enhanced
productivity.
• Spearheaded second-level technical assistance, serving as the primary point of contact for
desktop and laptop support. Implemented innovative solutions during installations, assembly,
and configuration of PC printing, computers, monitors, network infrastructure, and
peripherals, ensuring seamless operations and optimal performance.
• Participated in new IT systems implementation/development projects, offering hands-on
technical support to users. Ensured adherence to company procedures and practices, resulting
in smooth project rollouts with a 15% increase in efficiency.
• Conducted comprehensive training sessions for employees, focusing on proficient use of
essential programs and packages. This led to a 25% improvement in user proficiency and
operational efficiency.
• Implemented troubleshooting and repair initiatives on computer systems, meticulously
documenting all actions taken. This streamlined processes and ensured client satisfaction,
resulting in a 30% reduction in recurring technical issues.
• Elevated incident management processes, leading to improved service levels and timely
resolution of all incidents. This enhanced overall client experience and increased customer
satisfaction ratings by 20%.
EDUCATION
Wireless Information Networking (PG Diploma) January 2021 – July 2022
Sir Sandford Fleming College Peterborough, ON, Canada
• Coursework Includes: Website development, Microsoft Excel and PowerPoint, Cloud
Computing, Wireless Network Sensor Programming, Cyber Fundamentals and Prevention
Methods, Networking Protocols, Network Security and Troubleshooting, Technical Project
Management Using Agile Methodology and Scrum
Bachelor of Engineering - Computer Engineering August 2015 - July 2019
Aditya Silver Oak Institute of Technology Ahmedabad, Gujarat, India
• Coursework Includes: Computer Engineering Fundamentals, electronics and microprocessor
programming, Advance Math's, Computational Algorithms, Software and Website
Development, IOT Devices, And IOS Development
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