SERVICES INDUSTRY

NetSuite Services

For growing companies in the

Key Benefits
services industry, buying the right
• Improved operational efficiency
enterprise and business software
• Greater visibility
can make all the difference between
• Improved controls
maintaining the status quo and
• Improved accuracy of invoicing
scaling to the next level. Just as
• Proactive decision-making
important to success, however, is
• Improved resource utilization
the implementation partner. While
the software provides the platform • Increased profit margins

you need to grow, your services • Competitive differentiation

partner enables the transformation of • Optimized revenue streams

your business. • Increased speed to market
• Reduced the cost to serve

www.netsuite.com
Services companies today are looking for NetSuite Services is that business partner.
ways to expand and grow business by:
NetSuite Services offers consulting and
• Streamlining business operations technology companies in the services industry
support for the full lifecycle of your business—
• Establishing multiple lines of business and
from the initial NetSuite implementation with
revenue streams
our exclusive SuiteSuccess methodology—to
• Increasing efficiencies our online training services with Learning Cloud
Support—to continuous managed services with
• Expanding internationally
Advanced Customer Support. We help services
• Acquiring companies companies seamlessly transition to the cloud
while addressing the business challenges of
• Licensing products finding new efficiencies, growing and expanding
• Offering managed services the business with multiple revenue streams, and
international expansion. As a service provider,
Progressive and innovative services firms we have also launched our own subscription-
are looking to create new business models based offerings and can guide you on best
that disrupt the status quo. They are licensing practices for a managed services model.
their intellectual property and diversifying
and expanding their revenue streams with Our NetSuite Services team is comprised of
new offerings and recurring revenue. They a deep bench of consultants with experience
want to provide solutions, software and and expertise in both the services industry
intellectual property on a subscription-based and the NetSuite application. We have a deep
managed service. They are looking to extend understanding of consulting and technology
and secure the lifecycle of that engagement services companies, the challenges you face
through recurring revenue. They require—and and the best practices to help you transition
are ready—for a partner to help them with to an optimal state of operations. We leverage
this transformation. the SuiteSuccess model and methodology to
ensure a solution built and vetted for services
As partner or C-level officer of a services firm, companies like yours.
you need an industry-focused partner that
can help you mitigate and navigate the The results are improved operational efficiency,
challenges facing your industry and prepare greater visibility into the business, improved
you for the future. You need a partner that controls, proactive decision making, increased
can help you along the journey of going live resource utilization, optimized revenue streams
with a new software system and transforming and increased profit margins.
your business.

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NetSuite Services – For the Full Lifecycle of to succeed by engaging you continuously
Your Business throughout your lifecycle and keeping you on
NetSuite Services is successful in meeting an upward growth trajectory.
the unique needs of the services industry
because of the holistic approach we take with
every industry. From Consulting Services,
to Education Services to Support Services,
NetSuite Services offers industry-specific Education Services
support both before and long after you go live. NetSuite Adoption Services, Product
NetSuite’s Services provides a full suite of Training, End User Training, Learning
offerings that includes the following: Cloud Support
One of the most critical factors impacting your
success with NetSuite is the proficiency of
your users. Our Education Services offerings
help ensure your users take full advantage
Industry Expertise of NetSuite’s features and capabilities. Our
expert NetSuite education and adoption
At NetSuite, we lead with industry. We have consultants will develop a comprehensive
deep expertise and experience in the services plan designed to fit your users’ learning and
industry and we leverage that expertise to business transformation needs, empowering
configure and customize the software uniquely them to drive business results. Our Learning
to your business. This expertise is integrated Cloud Support offering provides access to
into our SuiteSuccess implementation learning content anytime, anywhere.
methodology and our exclusive industry-
specific add-on service offerings.

Support Services
SuiteSupport, Advanced Customer
Consulting Services Support (ACS)
SuiteSuccess, Packaged Services,
Custom Services SuiteSupport offerings range from Basic to
Premium to provide you with the answers
You’ve invested in us, so we’re investing in you need, when you need them. Customers
you. Our team of experts help ensure that who require a greater level of engagement
you’re not paying for any software that you can take advantage of Advanced Customer
don’t need. Our SuiteSuccess methodology Support (ACS)—an umbrella offering that
offers an agile and staged pathway for you

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 NETSUITE STAIRWAY FOR DOMINATE
SERVICES • Advanced planning
• Artificial intelligence
ACCELERATE • Ecommerce
• Email marketing
• Planning and budgeting
• Talent management
• Tax management
EXPAND
• Subscription management
• Billing and advanced revenue
ELEVATE • Inventory management

• Revenue management
• International expansion
• Approvals management
ESTABLISH • People management
• Professional services automation
• Financials
• CRM
• Analytics and dashboards

INCREASED: REDUCED:
Business Insights Time to Close the Books

80% 70%
Collection Time for Receivables IT Support Costs

40% 60%
Utilization of Resources
WWW.NETSUITE.COM/CONSULTING
30%

provides coverage across all products and all teams so that we sell what we deliver and
verticals, from technical to functional. ACS is a deliver what we sell and enable your full
managed service that takes you from reactive business lifecycle. Our services team
to proactive, keeping your solution at optimal leverages the SuiteSuccess model and
level, mitigating risks and increasing ROI as methodology to ensure a solution built and
your business continues to grow and change. vetted for services companies like yours. The
SuiteSuccess methodology is focused on four
Stairway to Your Success
key areas:
Through SuiteSuccess, we offer an agile
and staged pathway for you to succeed by • Rapid and efficient implementation
engaging continuously throughout the full
• Leading services industry practices
lifecycle of your business, keeping you on
an upward growth trajectory tailored specific • Tailored delivery
to the services industry. SuiteSuccess was
developed to ensure complete integration • Growth and expansion
of our Sales, Product, Delivery and Services

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Why NetSuite Services for industry, and a more robust implementation.
Services Companies These leading practices enable our
Implementing an ERP system can be extremely customers to accelerate business growth.
disruptive. We understand that for an industry
• NetSuite Expertise. We have the highest
that is constantly striving to deliver prompt
number of certified NetSuite consultants in
services, time is extremely valuable. You want a
the marketplace. With our proximity to product
quick implementation and a clear timeline with
development, we have the advantage of
key milestones to reach go-live. We can make
receiving updates from product development
that happen.
and a broad network of solution consultants
NetSuite Services is the only services provider and technical account managers with both
that can provide services companies with ALL product knowledge and implementation
of the following, and more: know-how.
• PSA Functionality through NetSuite PSA or • Full Lifecycle Services. We offer companies
OpenAir. NetSuite offers PSA functionality in the services industry support for the full
through NetSuite PSA or OpenAir. Our implementation lifecycle—from the initial
NetSuite Services team advises you on the implementation, through our exclusive
best option for your unique requirements. SuiteSuccess methodology, to education
by our NetSuite Adoption Services and
• Services Industry Experience. Our NetSuite
Training team, to ongoing support through
Services team has experience and expertise
our Advanced Customer Support
in the services industry and a deep
managed services.
understanding of consulting and technology
services companies, the challenges you face • Business Model Transformation. NetSuite
and the best practices to help you transition enables services companies that want to
to an optimal state of operations. transform their business model and license
their intellectual property and diversify and
• Leading Practices to Accelerate Business
expand their revenue streams with new
Growth. Our competitive advantage is that
offerings and recurring revenue. NetSuite
we not only have a product tailored for
is the partner that can help with this
services companies but we also have a
transformation. We have launched our own
deep bench of consultants that work with
managed services offerings and can help
services companies all day every day that
guide our customers in the services industry
share leading practices. Additionally, our
with this business transformation.
verticalization in several industries enables
us to share best practices from an adjacent

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• SuiteSuccess. We offer an agile and staged • OpenAir Center of Excellence (COE).
pathway for you to succeed by engaging you Oracle NetSuite established a dedicated
continuously throughout the full lifecycle of team chartered with providing product and
your business, keeping you on an upward usage expertise to the NetSuite Services
growth trajectory tailored specifically to the organization. The COE team also provides
services industry. SuiteSuccess was input to the product development team
developed to ensure complete integration based on industry and customer insight
of our Sales, Product, Delivery, and Services through hands-on real-world experience.
teams so that we sell what we deliver and The COE team partners with the account
deliver what we sell and enable your full management team to ensure continuous
business lifecycle. Our services team success for our OpenAir customers.
leverages the SuiteSuccess model and
• Consolidated Reporting. We understand
methodology to ensure a solution built and
the importance of consolidated reporting
vetted for services companies like yours. The
for our customers in the services industry.
SuiteSuccess methodology is focused on
Our NetSuite Services experts help you
four key areas:
refine and generate these reports and
◦◦ Rapid and efficient implementation ensure that your reporting system is
running efficiently.
◦◦ Leading services industry practices
• Forecasting. Predicting performance can
◦◦ Tailored delivery
be as critical to services organizations
◦◦ Growth and expansion as actual results, and often harder to
measure. Our team enables you to leverage
• OpenAir. OpenAir is a platform that was
NetSuite for optimal resource forecasts,
built in 1999 specifically for billable services revenue and billing schedules, and forward-
organizations. It is one of the only services looking forecasts.
automation (PSA) platforms on the market.
NetSuite acquired OpenAir in 2008 and • Minimal Time Investment. NetSuite is
many of the original thought leaders and your partner on the implementation—we
practitioners are still with Oracle NetSuite, perform most of the heavy lifting. Typically,
offering unmatched tenure and depth of a customer provides a few hours a week
expertise. Additionally, four out of 10 of for two to four months and then they are on
NetSuite’s largest customers are OpenAir the best of breed platform.
customers and our NetSuite Services team
• High User Adoption. Our education, training
has successfully implemented the majority
and testing teams ensure a successfully
of the installed OpenAir solutions in
implemented solution that works and has a
the marketplace.

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 high adoption rate. NetSuite is committed to • Global Reach. NetSuite Services enables
the growth of your business, and is therefore services companies that have multiple
invested in the successful adoption of the international subsidiaries. Through our
platform by your organization. recent acquisition by Oracle we have even
further strengthened our global footprint
• Improved Business Visibility and Actionable
and reach with offices around the world
Insights. Our offerings and services enable
with our Global Delivery Centers.
actionable insights that inform how your
business is performing so you can respond
to market pressures with real-time views of
tailored KPIs that enable you to manage
by exception.

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