CSC leads tree planting

initiative to celebrate
Civil Service Month
T C S CSC salutes top 10 agencies
with highest complaint resolution rate

REPORTER Public HR practitioners nationwide

gather for a symposium
on dynamism

GAWING LINGKOD BAYANI ANG BAWAT KAWANI Honoring civil servants

Volume 64 No. 3 3rd Quarter 2023 Issue
who died in the line of duty
 ?
SPECIAL TREATS FOR From the
6
Chairperson’s

GOVERNMENT WORKERS
What's inside
Desk
8
Public Domain
9
Contributors
      
         
     

12 13 14 15

NEWS
CSC enjoins gov’t CSC prescribes CSC, ARTA sign 345k individuals
agencies to use PH courier delivery agreement to take 20 August civil
tropical fabrics in fees for requested strengthen anti-red service exam
uniforms records, documents tape reforms

16 17 19 21

REGIONAL
NEWS
CSC accepts CSC, DBM, CSC Regional CSC RO X
donated lot for new and GCG sign Offices reach out holds leadership
field office in San guidelines to underserved development
Agustin, Romblon giving night shift communities program on digital
differential pay to transformation
gov’t employees

22 23 26

GUIDE
CITIZEN’S

LETTER
EXECUTIVE
Government Pamanang Lingkod Dynamic Philippine
exemplars in the Bayani: Honoring Civil Service
regions receive civil servants who
recognition died in the line of
duty

csc.gov.ph/pcsa2023 civilservicegovph @CSCPHmedia @civilservicegovph csc.gov.ph

What's inside ? Message to the Bureaucracy

on the celebration of the

123rd Philippine Civil Service Anniversary

32 40
STORY
COVER

HR
SPOTLIGHT
123rd Philippine Public HR
Civil Service practitioners
Anniversary nationwide gather
for a symposium on
dynamism

45 47-49 50
HEALTH &
WELLNESS

• Gov’t workers LunChat with CSC Policy Highlight

join nationwide and Lingkod Bayan
blood drive Diaries
• Civil servants
conduct medical

O
mission for the
underprivileged n the 123rd Philippine Civil Service meet the needs of every Filipino. Through
Anniversary, I extend my heartfelt our adherence and commitment to this
HIGHLIGHT appreciation to the Civil Service shared vision, we will create a future where
Commission for spearheading every Filipino can thrive, where no one is left
events to commemorate this significant behind, and where the spirit progress and
occasion. compassion shines bright.
50
CIVIL SERVICE
ISSUANCE

Electronic filing and

Our journey towards a brighter future Let this celebration therefore be a testament
posting through
social media requires a government that adapts swiftly to to the indomitable spirit of Philippine Civil
platforms of petition the changing times, and public servants who Service inspiring generations of civil servants
for accreditation are committed to becoming true and dynamic to create a brighter, more hopeful tomorrow
and application champions of the people. for our beloved Philippines.
for Collective
Negotiation
Agreement (CNA)
In a rapidly evolving world defined by constant Mabuhay, ang CSC at lahat ng mga kapwa
registration change we must embrace innovation in kong lingkod bayan!
public service as well as other sectors to
 PUBLIC DOMAIN
S
Mensahe ni ince 2012, the Contact Center ng Bayan
(CCB) has served as the public’s helpline on
As the CCB continues to harvest feedback from its
clients, some commendations reflect how CCB can also
Tagapangulo KARLO A. B. NOGRALES government-related transactions, ensuring
that government agencies deliver their promise
bridge the trust gap between the public and government
agencies, and how it can spark hope among clients.
para sa pagdiriwang ng of timely and quality service to the Filipino people.

ika-123 anibersaryo ng
Serbisyo Sibil ng Pilipinas Parent ticket : ECCB110***
Agency : Land Registration Authority
Client’s Main Issue/Concern : Follow up on the status of the issuance of certificate of title at the Registry
of Deeds in Malaybalay City, Bukidnon.
Requested action from the agency : “I hope they will continue to examine the title I submitted last July 27, 2022.
So I will get the new title as a new owner of that property based on the law.
Thank you.”

“Thank you so much Contact Center ng Bayan. Allow me to praise Registry of Deeds Malaybalay
City, Bukidnon through your prestigious good office on June 23 at 7:17 p.m.. Aside from filing com-
plaints, I can also commend them for their good works and service to their clients. I already got the
title that I requested yesterday through their well-known office Registry of Deeds Malaybalay City,

I
Bukidnon. Kudos to Contact Center ng Bayan and Registry of Deeds Malaybalay City, Bukidnon.”

sang mainit na pagbati ng maligayang ika-isandaan Furthermore, dynamism in the government breeds
at dalawampu’t tatlong taong anibersaryo ng inclusivity and diversity, encouraging participation from
pagkakatatag ng serbisyo sibil ng Pilipinas. all segments of society. This focus is also aligned with
Parent ticket : ECCB111***
governance outcomes under the Philippine Development Agency : Department of Foreign Affairs
Sa ating higit kumulang dalawang (2) milyong lingkod Plan 2023-2028 and the aspirations and goals of the
Client’s Main Issue/Concern : Report on Alleged Delay in the Release of Passport..
bayan ng pamahalaan, sama-sama nating ipagdiwang ang Ambisyon Natin 2040 - that is a Republic that enjoys a
Requested action from the agency : “Nagmamakaawa na po ako. Please po. DFA Lucena po ako nag process.
mahalagang okasyong ito na pinagtibay sa pamamagitan stable and comfortable life protected and enabled by a Tiga Taysan, Batangas pa po ako. Please po. Parang awa n’yo na po.
ng Presidential Proclamation No. 1050, series of 1997 na clean, efficient, and fair government. Please, Thank you po.”
nagde-deklara sa buwan ng Setyembre bilang Civil Service
Month. Kaugnay ng temang ito ay ang aking panawagan sa mga “Thank you, CCB! Got my passport na po. I’m sure kung hindi po dahil sa inyo hindi mare-release
kapwa ko mga lingkod bayan na isabuhay at ipakita ang ng mas maaga ang passport ko. yung iba po kasi na suspended passport ay inabot ng 6 months - 1
year bago nila maayos. But with your help po mas maaga na-release ang suspended passport ko.
Gagawin na naman nating makahulugan ang tema ng dynamism, lalo na sa pagbibigay ng serbisyo publiko. For Thank you po sa inyo!”
pagdiriwang ng Philippine Civil Service Anniversary o the civil service to support the Ambisyon Natin 2040, it
PCSA na may 10-year overarching theme na, “Transforming must be able to meet the growing demands of the future
Public Service in the Next Decade: Honing Agile and to digitize and digitalize, and fully embrace the shift from
Future-Ready Servant-Heroes". Dahil sa ika-123rd transactional to a strategic mindset.
anniversary, our thematic focus is dynamism. In the Parent ticket : ECCB11****
ever-changing landscape of governance, adaptability and For my part, allow me to renew my commitment to Agency : Government Service Insurance System
forward-thinking are necessary qualities for a government prioritize efforts to further professionalize the civil
Client’s Main Issue/Concern : Request to cancel her father’s GSIS account.
to thrive. Dynamism in the government reflects its ability to service as a critical part of the CSC’s vision to be the
respond proactively to the evolving needs and aspirations leader in empowering people and organizations in Human
“Good day ma’am/sir, maraming maraming salamat po sa inyong tanggapan at nabigyang pansin
of its citizens. A dynamic government is one that embraces Resource and Organizational Development, and in serving ang aming reklamo. Abot langit ang saya namin ngayon dahil sa tulong n’yo. More power at marami
innovation, fosters creativity, and welcomes new ideas. It the public through streamlined and digitalized services. pa kayung matulungan. Saludo po ako sa office n’yo. Serbisyong totoo. God bless you all.”
is unafraid to challenge the status quo, and is continually
seeking ways to improve and streamline processes for the Umaasa ako na sa pamamagitan ng paggunita ng ika-
benefit of its people. isandaan at dalawampu’t tatlong taong anibersaryo ng
pagkakatatag ng Serbisyo Sibil ng Pilipinas at aktibong Parent ticket : ECCB112***
By being receptive to change, a dynamic government pakikibahagi sa mga inihandang aktibidad, pa-contest, at Agency : People's Television Network, Inc.
can efficiently address emerging challenges and seize events, ating mapagninilayan ang kahalagahan ng ating Client’s Main Issue/Concern : Follow-up on the employment clearance status of a former employee.
opportunities to drive positive transformation. Whether gampanin at mga ambag tungo sa pagtupad ng pagbibigay Requested action from the agency : To release the requested employment clearance.
it is in the realm of technology, education, healthcare, or ng matatag, maginhawa, at panatag na buhay sa ating mga
the environment, a government that embraces dynamism kababayan. “Just an update. The office of the general manager of PTV Network Inc. informed me tonight that
is better equipped to navigate the complexities of the my clearance was already signed by the OIC GM. My heartfelt appreciation and gratitude to CSC
modern world. Muli, maligayang pagdiriwang ng PCSA at mabuhay ang CCB team for all the efforts and action. True to its mandate, kung umaksyon mabilis! Thank you so
mga lingkod bayan ng pamahalaan! • much! More power and God Bless you all as you help and bless others lives.”

6 7 7
 Readership
Tell us what you think about the Civil Service Reporter magazine.

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Answer the survey online (https://bit.ly/CSReporterSurvey2022) or accomplish this physical survey, snap a photo and email to paio.pmrd@csc.
Parent ticket : ECCB113*** gov.ph with the subject line “CS Reporter Survey”.
Agency : Civil Service Commission
Client’s Main Issue/Concern : Follow up on the status of request for Certificate of Eligibility (COE) which Should you have any concern regarding this survey, please send an email to [email protected] with the subject "Civil Service Reporter magazine survey".
was filed at the CSC National Capital Region Thank you.

“I would like to express my heartfelt gratitude to your guidance and for supporting me throughout
the process in obtaining my certificate, and I genuinely appreciate your unwavering assistance.” 1. How did you know about this survey? 35-44 45-54 Region VI - Western Visayas
CSC website (csc.gov.ph) 55-64 65+ Region VII - Central Visayas
CSC Facebook Page (fb.com/ Region VIII - Eastern Visayas
civilservicegovph) 5. Gender: Region IX - Zamboanga Peninsula
Hard copy of the Civil Service Reporter Female Region X - Northern Mindanao
Parent ticket : ECCB112*** magazine Male Region XI - Davao Region
PDF copy of the Civil Service Reporter LGBTQ+ Region XII – Soccsksargen
Client’s Main Issue/Concern : Complaint on the alleged unclear procedures on changing of name relative magazine Prefer not to say Region XIII – Caraga
to the renewal of PRC license of Professional Regulation Commission - CSC eNewsletter CAR - Cordillera Administrative Region
Public Assistance Complaints Desk (PRC- PACD). Other: _________ 6. Location BARMM – Bangsamoro Autonomous
Requested action from the agency : “Sa tinging ko meron siguro ako lapse dahil hindi ko na binusisi pa yung National Capital Region Region in Muslim Mindanao
form na binigay, pero, hindi ko naman inakala na hindi din pala alam ng 2. Date of answering this survey: ________ Region I - Ilocos Region
PRC personnel ang mga forms at transactions nila or hindi lang sila focus Region II - Cagayan Valley 7. Government employee?
sa transaction ko no’ng time na ‘yun.” 3. Email address: ____________________ Region III - Central Luzon Yes
Region IV A – CALABARZON No
“Thank you CSC-CCB and PRC for your swift action with regard to my complaint. We know that you 4. Age: Region IV B – MIMAROPA
are doing your best to serve the general public. Keep it up. 18-24 25-34 Region V - Bicol Region

For government employees: 9. Sector Second Level

8. Years of service in the government National Government Agency Third Level
1-5 Local Government Unit
Parent ticket : ECCB111*** 6-10 State University or College For non-government employees:
11-15 Government Owned and Controlled 11. Which of the following best represents your
Client’s Main Issue/Concern : Feedback on the processing of request for COE at the Civil Service 16-20 Corporation sector/occupation?
Commission National Capital Region (CSC NCR). 21-25 Local Water District Private sector
26-30 Government Financial Institution Civil society organization/non-
“Magandang umaga po! Ako po ay nagpapasalamat at sa araw na sinabing kami ay bumalik at 31-40 Other: _______________ government organization
nakuha na namin ang request namin. Salamat po sa pagdinig ng aking suhestiyon sa pagpapadali 41 years and above Student
ng transaction sa CSC. Nawa po ay maging daan ito ng mabilis na transaction ng mga kababayan 10. Position classification Looking for job opportunities
natin sa anumang opisina ng gobyerno. God bless po.” First Level Other: ______________

Readership 5 years or more 17. How do you dispose old copies of the CS
12. How do you usually get a copy of the Civil Reporter? (choose up to two only)
Service Reporter magazine? (tick all answers 15. Featured topics which I find most useful (pick Throw in a bin
Parent ticket : ECCB111*** that apply) up to three topics): Sell to a recycling center/junk shop
Hard copy (mail subscription) New CSC issuances Give old copies to friends
Client’s Main Issue/Concern : Report on the alleged irregularities in the hiring process at the Municipal Hard copy (in a CSC office) Special eligibilities Recycle or reuse
Government of Bulakan, Bulacan. Hard copy (in my organization) Public sector unionism Donate
Requested action from the agency : “To conduct an investigation on the report on alleged irregularities at the Soft copy/PDF (downloaded from CSC Human interest or stories of public Other: ______
Municipal Government of Bulakan.” website) servants
Soft copy/PDF (link posted on CSC's HR issuances and policies 18. Which format of CS Reporter would you
“Dear CCB, I would like to extend my deepest gratitude for your prompt action on my complaint, Facebook Page) Civil Service Examinations most likely refer/share to a colleague or
may all the civil servants of this country adhere to the true spirit of serving people. Mabuhay po Soft copy/PDF (downloaded from a CSC Legal opinions friend?
kayo.” eNewsletter) Training programs o Hard copy
Soft copy/PDF (link sent by a colleague) HR insights and tips o PDF/digital copy
v Other: __________ o Online magazine/magazine website
16. CS Reporter should feature more articles on
13. Which format of the CS Reporter would you (pick up to three topics): Other comments/suggestions:
read most likely? New CSC issuances
Hard copy Special eligibilities _________________________________________
PDF/digital copy Public sector unionism
Online magazine/magazine website Human interest or stories of public _________________________________________
contactcenterngbayan.gov.ph [email protected] 0908-8816565 1-6565 (via PLDT landline)
servants
HR issuances and policies _________________________________________

f
14. I have been reading the Civil Service Reporter
for: Civil Service Examinations
/civilservicegovph /cscphmedia csc.gov.ph
@CSCPHmedia csc.gov.ph _________________________________________
Less than a year Legal opinions
1-2 years Training programs
8 3-4 years HR insights and tips
8
 Editorial Advisers

COVER
Director IV Maria Luisa Salonga-Agamata
Acting Director III Fiaberna U. Salumbides

WIP
Exam 10 1:
Exams
About the
CS
For Dummies

er 2019
1st semest le Out
du
COMEX sche

BUSINESS MAIL
UNITY IN DIVERSITY:
Female Friendship and the Women of Tagum City’s Tribal and Muslim Affairs
Ethel T. Montemayor
Editor
BUSINESS MAIL
BUSINESS MAIL Entered as 3rd Class Mail at the Batasan Post Entered as 3rd Class Mail at the Batasan Post Office
Entered as 3rd Class Mail at the Batasan Post Office Under Permit 3C14-02-212-NCR Under Permit 3C14-02-212-NCR
Office Under Permit 3C14-02-212-NCR Dated March 1, 2016 valid until Dec. 31, 2016.

Gawing Lingkod Bayani ang Bawat Kawani

The Civil Service

Dated March 1, 2016 valid until Dec. 31, 2016.
Dated Feb. 6, 2015 valid until Dec. 31, 2015. Subject for Postal Inspection
Subject for Postal Inspection
Subject for Postal Inspection

REPORTER
Citizen’s Guide

Anne Giselle G. Torres

Editor
COVER
R

R Public COVER
Administration JULY IS NATIONAL DISASTER RESILIENCE MONTH

and the Future: in PREPARE FOR THE "BIG ONE"

CSC URGES GOVERNMENT WORKERS to
VE

VE
Challenges and Opportunities in
Realizing the Sustainable Development Jaymee M. Mata
development
WIP
Goals and Directions for Reform and

Marie Celezthine G. Lappay

Capacity Building

CSC invites human

Alex D. Tatoy
resource practitioners
O

CSC mourns passing to 2019 HR confab

of former Chair David

Dannika Gene I. Atienza

C

SPECIAL 119TH PHILIPPINE Editor

CIVIL SERVICE ANNIVERSARY ISSUE
News and Regional News
reporter 2 2019 (6-27).indd 1

The Civil Service

6/27/2019 3:35:28 PM

Melendriz Jane P. Teves

REPORTER Graphics/Layout Design
GawinG LinGkod Bayani anG Bawat kawani

Jannelle Elisha Morales-Ballon

Volume 61 No.3 3rd Quarter 2020 Issue

E KE
EL IV A TA , T Y,
Graphics/Cover Design

G
EB E R’ G A
IN
CSC reviews T

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service
LOCAL KI

O
SA
ENCOU CHIEF EXECUT

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processes, BY EXARAGED TO LEA IVES,
LA

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C NN YE R S

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FAIR HRMPLE THROUGHD

TI AR
updates A
PRACTICES

TE
EXCELLEN

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A IS TE
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Citizen’s
SERVICE M

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Charter
Telesforo C. Pausal

C
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Core Values:

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io pt
#Greeningth

at do
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Santi M. Guardian

rm a
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Bawal ang Bas

fo rly
of Quality Publi

er
Fundamentals

ns ea

lin
tos!

ra n

nt
PU IGI

lt to

fro
Exam 101:

ta h
Photography

se up
gi lig
D
BL TA
On the Ex

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di pot
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Know the Laws and Policies

IC L T

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Against Sexual Violence

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SPECIAL 119TH PHILIPPINE

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Melanie O. Mequin

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IN M
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CIVIL SERVICE ANNIVERSARY ISSUE

c n f: E
th ift

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The Civil Service The Civil Service The Civil Service

REPORTER REPORTER REPORTER

Gawing Lingkod Bayani Ang Bawat Kawani Gawing Lingkod Bayani Ang Bawat Kawani
GawinG LinGkod Bayani anG Bawat kawani Volume 62 No. 3 3rd Quarter 2021 Issue Volume 62 No. 4 4th Quarter 2021 Issue

ngkod
Volume 61 No.4 4th Quarter 2020 Issue

lines on

tong Li Recognizing Outstanding Public

rim guide in gov’t
ises inte

Kuwen ries:
CSC rev arrangements
ve work
i Se alternati rsuit of
s: The pu vice Service amid Pandemic
an
Bayforming the ka ni
wa to o value
Filipin values-driven
ser
de
gratitu
Trans
bayani Practicing at work
lingkod
Contact Center ng Bayan
to Celebrate Decade
ic and
Pandem rvice
BAYANI!
of Service

se
public
INGKOD
Absences due to

SALAMAT, L
COVID-19
vaccination may be
excused—CSC

transforming public service in the next decade:

Inclusivity, Human
Rights, and the
Future of Work
The CS Reporter is produced by the Publications and Media Relations Division -
honing agile and future-ready servant-heroes Public Assistance and Information Office of the Civil Service Commission.
121st PCSA Highlights Agility, Future-Readiness
People, Performance, Process, and Practice: HRMPs in the New Normal
Employees' Mental Health and the Continuing Pandemic
Contact Center ng Bayan Resolves 99% of Public Feedback Received

for the 1st Sem of 2021

Comments and suggestions on the magazines as well as articles and
1

other manuscripts for consideration in future publications are welcome.

T C S
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Volume 63 No. 3 3rd Quarter 2022 Issue
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Volume
V 63 No. 4 4th Quarter 2022 Issue

Online activities and special treats

offered to gov’t workers

Photo contest winners

CA confirms
CSC Chief Nograles
CS exams yield
35k passers,
top performers
Website: www.csc.gov.ph
Facebook Page: /civilservicegovph
highlight resilence
bared

YouTube Channel: @CSCPHmedia

TikTok Channel: @civilservicegovph
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CSC
holds virtual
HR Symposium

CSC
Contact Center
ng Bayan marks
decade of service
Cover Story
CCB CSC leads virtual forum Executive Letter
Virtual Summit on resilience to launch Modernizing the Civil Service:
Watch Party 122nd Philippine Civil The Next Six Years
photos Service Anniversary
 NEWS
documents through courier documents. Securing the services
services. of a courier company will ensure
faster and secured delivery of CSC
In accordance with CSC Resolution records/documents requested by

CSC prescribes
No. 2200662 titled “Prescribing the stakeholders. This will also enable
Fee for the Delivery of Requested the CSC to track the delivery of the

courier
Civil Service Commission Records/ requested CSC documents in real
Documents through Courier time,” explained CSC Chairperson
Service,” which was promulgated Karlo Nograles.

delivery fees on 13 December 2022 and

published in The Philippine Star The fee structure for this service is

for requested
on 7 August 2023, the CSC has tiered according to geographical
decided to procure the services of regions. Within the National

records,
a courier company to address the Capital Region, the delivery fee
need for an efficient, timely, and is set at PHP160. For deliveries in

documents
secured delivery of requested CSC Luzon, the fee is PHP185, while
records and documents. Visayas and Mindanao incur a
charge of PHP205. Island cities

T
CSC officials and members of the Inter-Agency Technical Working Group lead the launch of the Implementing Rules and Regulations of “Currently, CSC personnel have or municipalities are subject to
Republic Act No. 9242 or the Philippine Tropical Fabrics (PTF) Law on 30 August 2023 in Quezon City. he Civil Service Commission to personally carry all mails for a delivery fee of PHP215. Any
(CSC) has announced that delivery to the nearest branch adjustments to these fees due
fees will be applicable of a courier service. Further, the to changes in delivery rates will
accompanied by fellow members fiber and textile industries,” he for requests involving office has no means to verify the
of the Inter-Agency Technical continued. the delivery of CSC records and status of delivery of the requested (continued on page 18)
Working Group (TWG), which
includes representatives from Dr. Julius L. Leaño Jr., Director
certification processes, and the textiles, I see no reason why we Competitiveness Bureau; and Atty.

CSC enjoins
the Department of Science IV of the DOST Philippine
and Technology (DOST), the incorporation of fresh requisites could not encourage the formation Genevieve E. Velicaria-Guevarra,
Textile Research Institute (PTRI),
from DOST PTRI and DA Philippine of enterprises that can allow us to Assistant Secretary at DA PhilFIDA.

gov’t agencies
Department of Trade and Industry introduced the concept of
(DTI), and the Department of Fiber Development Authority see the full implementation of this
"Filipinnovation," a comprehensive
(PhilFIDA). law,” she added. They were accompanied by a

to use PH
Agriculture (DA). The event also government strategy aimed at
enjoyed the presence of CSC group of industry stakeholders,
fostering inclusive innovation and
Commissioners Aileen Lourdes In her video message, Senator For her closing remarks, CSC including Dianne Masalunga

tropical fabrics in
advancing the Philippine Tropical
Lizada and Ryan Alvin Acosta, Loren B. Legarda, the principal Commissioner Aileen Lourdes from Medtecs International
Fabrics (PTF) industry. This strategy
along with representatives and author of the PTF Law, encouraged Lizada expressed optimism that Corporation Limited; Olive Ang
encompasses enhancements

uniforms
officials from private stakeholders, the Inter-Agency TWG to assist the preferential use of PTF will from Exclusive Apparel by Ms.
in textile fiber technology, the
demonstrating their solidarity and more manufacturers in complying support the revitalization of the Olive Ang, Inc.; Matthew B. Lazaro,
establishment of innovation
endorsement of the initiative. with the procurement and local fiber industry. Vice President of Asia Textile Mills,
hubs for textile fibers, and the

T
certification requirements and Incorporated; Jose Antonio D.
enhancement of textile processing
he Civil Service Commission “With the issuance of this IRR, to ensure that micro, small, and “Today’s event is a testament that Olives from Weavers Textile Mills,
capabilities within the nation.
(CSC) launched the we will now be enjoining all medium enterprises (MSMEs) are our PTF is deserving not only of the Inc.; Carissa Evangelista-Cruz,
amended Implementing government agencies to fully supported. limelight in a global scale but also Chairperson of the Philippine
Meanwhile, Assistant
Rules and Regulations (IRR) support and implement this policy proudly worn every day by our civil Fashion Coalition; and Michael
Commissioner Ariel G. Ronquillo
of Republic Act (R.A.) No. 9242 and renew our commitment to “I encourage all agencies here to servants. Eventually, the wearing of Claparols, Co-Founder of the
of the CSC, who led both the
or the Philippine Tropical Fabrics fulfill the intent of the law – to not just rely on the revised IRR to the PTF will not be only confined Philippine Fashion Coalition.
CSC Internal TWG and the Inter-
(PTF) Law on 30 August 2023 in instill patriotism and nationalism bring about the benefits of this law to our government employees but
agency TWG, delved into the
Quezon City. among our people, especially but to come up with a roadmap will become an integral part of our The amended IRR of the PTF Law
salient provisions of the amended
public officials and employees, that could contain the universe culture and identity as Filipinos,” was signed by CSC Chairperson
IRR. The revised rules incorporate
The legislation mandates the use which can be done through the of all uniforms and fabric needs she said. Nograles on 14 June 2023 and
modifications to the scope of the
of PTF for the official uniforms use of PTF for uniforms,” said of all government personnel and was promulgated through CSC
law's implementation, updates on
of government officials and Chairperson Nograles. functions,” Senator Legarda said. Also in attendance at the event Resolution No. 23000555. It was
the definition of terms with the
employees. were Dr. Diana L. Ignacio, published in The Philippine Star
addition of new terms, updates
“We should do our share to “Textiles have been present in DOST Assistant Secretary for on 17 August 2023 and took effect
regarding PTF standards and
CSC Chairperson Karlo Nograles contribute to our local economy very early civilizations. If ancient Administration and Legal Affairs; 15 days after its publication or on
spearheaded the occasion, and empower our country’s (continued on page 13) people could manufacture Lilian G. Salonga, Director of DTI's 1 September 2023. R

12 13
 NEWS
and utilize RCS results for
recommending enhancements
on service delivery improvement
in the civil service.

ARTA Secretary Perez conveyed

his gratitude to the CSC,
acknowledging the agency's
unwavering commitment to
public service and its invaluable
guidance and support to ARTA's
programs.
Officials from CSC and In the photo are previous years' civil service examination (CSE) takers. Passing the CSE
the Anti-Red Tape “The signing of today’s MOA results in the conferment of either Career Service Professional Eligibility or Career Service
Authority sign the is our shared commitment to Subprofessional Eligibility.
landmark agreement
making the government more
to strengthen anti-red
tape reforms during the responsive to the needs of the
CSC-ARTA MOA Signing people. With this agreement, participants. This number includes
on 31 August 2023 in we will further strengthen our both the 381,607 candidates who
Diliman, Quezon City.
collaboration and cooperation took the exam in March and our
in implementing the EODB,” he exam takers this August," expressed
added.

345k individuals
CSC Chairperson Karlo Nograles.
ARTA Undersecretaries Gerald G. collaboration between the two
Divinagracia and Geneses R. Abot, agencies. CSC Commissioner Acosta Among the regions, the National

take 20 August
led the ceremonial signing of the concluded the program by Capital Region reported the biggest
landmark agreement aimed to Under the MOA, CSC’s Anti- encouraging both agencies to turnout of examinees at 48,200,

CSC, ARTA sign civil service exam

strengthen anti-red tape reforms Red Tape Division (ARTD) in the make integrity, efficiency, and followed by Region IV and Region
and foster an environment Central Office and Anti-Red Tape responsiveness become the III with 39,355 and 24,227 aspirants,

agreement to
conducive to ease of doing Units (ARTU) in its regional offices norms in Philippine bureaucracy. respectively.

A
business in the government sector. shall serve as the focal points for

strengthen anti-
initiatives aimed at enhancing “Eliminating red tape not only total of 345,293 examinees “Ito ay patunay na napakalaki ng
“Today’s MOA signing is more service delivery within the civil fosters citizen satisfaction but took the Career Service demand sa pagkuha ng career
than just a symbolic event because service as well as handle complaints

red tape reforms

also boosts organizational Examination-Pen and service examination at ipinapakita
it has far-reaching implications in against government employees morale and economic growth. Paper Test (CSE-PPT) nito na talagang marami sa ating
the realm of public service. The and officials for violation of R.A. Let us, thus, work hand in hand Professional and Subprofessional mga kababayan ang nagnanais na
CSC and ARTA are tasked under 11032 and its Implementing Rules to achieve the end that the levels conducted by the Civil makapasok sa government service,”

T
the EODB EGSD to ensure that we and Regulations (IRR). MOA signed today intends and Service Commission (CSC) on 20 added Chairperson Nograles.
he Civil Service Commission promote integrity, accountability, ensure that it will not be a mere August 2023.
(CSC) and the Anti-Red and establish best practices ARTA, on the other hand, shall collection of words in paper, Chairperson Nograles also
Tape Authority (ARTA) to prevent corruption in the implement and oversee a national but a pebble that will hopefully Out of the 373,638 individuals who commended the smooth conduct
signed the Memorandum government. This event, finally, policy on anti-red tape and ease produce positive ripples in our registered for the exam, 92.41% of the exams nationwide as
of Agreement (MOA) ensuring seals the deal between the CSC of doing business; initiate an offices, in the government as a showed up in 95 testing centers examinees diligently adhered to the
the effective implementation of and ARTA to ultimately delineate investigation on the complaints whole, and our society at large,” nationwide comprised of 304,247 examination advisory and health
Republic Act (R.A.) No. 11032, the functions and mandates of endorsed by CSC; and assist said Commissioner Acosta. examinees for the CSE-Professional protocols released by the CSC.
or the “Ease of Doing Business the offices under R.A. No. 11032,” complainants in filing necessary Level, and 41,046 examinees for the
and Efficient Government Service explained Chairperson Nograles. cases to either CSC or the Office of The MOA signing was also Subprofessional Level. “The success of today’s exam owes
Delivery Act of 2018 (EODB EGSD)”, the Ombudsman. attended by officials and much to our proctors, teachers,
on 31 August 2023 in Diliman, CSC Assistant Commissioner Ariel representatives from the CSC “We are delighted to share that and volunteers who commit to
Quezon City. Ronquillo presented the salient CSC Assistant Commissioner Central Office, Supreme Court we have just reached another providing a seamless and secure
provisions of the MOA that resulted Ronquillo noted that ARTA shall of the Philippines, House of milestone for the CSC with the testing environment. Hindi po
CSC Chairperson Karlo Nograles from the series of consultations also facilitate the Report Card Representatives, Office of remarkable increase in participants kakayanin ng CSC ang humawak
and ARTA Secretary Ernesto and discussions aimed to reconcile Survey (RCS) to all government the President, Department of taking the CSE-PPT in just one ng 727k examinees kung wala ang
Perez, together with CSC apparent overlapping functions, agencies while CSC’s ARTD and Information and Communications calendar year. In 2023 alone, the inyong dedikasyon at pagmamahal
Commissioners Aileen Lourdes clarify agency roles and duties, ARTU shall receive, analyze, Technology, and Department of CSC successfully conducted the sa serbisyo publiko, kaya maraming
Lizada and Ryan Alvin Acosta and and identify potential areas for (continued on page 15) Finance. R CSE-PPT for a total of 726,900 salamat po sa inyo,” he said. R

14 15
 NEWS

(from L-R) Governance

Commission for
Government-Owned or
Controlled Corporations
Former Chairperson
Justice Alex L. Quiroz
(ret.), Department of
Budget and Management
Secretary Amenah
Pangandaman, and
CSC Chairperson Karlo
Nograles sign the Joint
Circular of the rules and
regulations for granting
night shift differential pay
(NSDP) to government
employees on 1 August
2023 in Manila City.

T
he Civil Service Commission the ceremonial signing of the JC.
(CSC), Department of The main objective of this JC is
Budget and Management to extensively disseminate the
(DBM), and Governance guidelines and ensure uniform

CSC, DBM,
Commission for Government- policy interpretation and effective
CSC Chairperson Karlo Nograles (2nd from left) and San Agustin Mayor Esteban SF. Madrona, Jr. (leftmost), lead the ceremonial signing of
owned or -Controlled Corporations implementation of Republic Act

and GCG sign

the deed of donation for a lot in Barangay Poblacion, San Agustin, Romblon, on 11 August 2023. (GCG) signed the Joint Circular (JC) (R.A.) No. 11701 granting NSDP to
. regarding the rules and regulations qualified government employees.
for granting night shift differential

guidelines
CSC Chairperson Karlo Nograles Tablas Island, who frequently have pay (NSDP) to government “With the signing of this circular,
and San Agustin Mayor Esteban to travel via ferry to the main island employees at the Boncodin Hall, we reaffirm our commitment to

giving night
SF. Madrona, Jr., together with CSC of Romblon as early as Thursday or DBM Central Office, Manila City on fostering a fair and equitable work
Commissioners Aileen Lourdes Friday before the scheduled Civil 1 August 2023. environment in government. This

CSC accepts shift differential

Lizada and Ryan Alvin Acosta, Service Examination Pen and Paper policy aims to uplift the well-being
CSC Regional Office IV Director Tests (CSE-PPT) on Sundays, often CSC Chairperson Karlo Nograles, of our government employees and

donated lot for pay to gov’t

IV Maria Leticia Reyna, and San resulting in instances of being together with DBM Secretary ensure that their efforts during
Agustin Municipal Planning and stranded or stuck in the port. Amenah Pangandaman and night shifts are justly rewarded,”

employees
Development Officer Concepcion

new field office

former GCG Chairperson Justice said CSC Chairperson Nograles.
Angela Quijano, led the ceremonial He emphasized that the Alex L. Quiroz (ret.), presided over (continued on page 18)
signing of the deed of donation for establishment of the new CSC Field

in San Agustin,
the 600sqm lot located in Barangay Office in San Agustin, Romblon,
Poblacion, San Agustin, Romblon. will offer a more convenient and really looking forward to this new “We commit to make the CSC’s P. Zerna, Office for Legal Affairs

Romblon
easily reachable testing facility, CSC Field Office,” said Mayor presence stronger and more Director IV Alma Flores-Foronda,
“Kami po ay nagpapasalamat capitalizing on San Agustin's Madrona. relevant in your province, and Office for Financial and Assets
sa very generous donation na position as the entry point to in San Agustin particularly, thru Management Acting Director IV

T
ibinigay ninyo sa amin. Itong Tablas Island. Chairperson Nograles added that human resource (HR) management Maria Victoria M. Salazar, CSC
he Civil Service Commission field office natin, mas accessible the new office, which is slated for and organization development Region IV Directors III Radne B.
(CSC) and the Local na para sa Romblomanons. We’ll “Let’s hope na kapag dito na tayo construction in 2024, will stand as initiatives. This is because we Jomuad and Josephine R. Altura,
Government Unit (LGU) make sure that we’ll have a space magpa-exam sa San Agustin, we a symbol of the CSC's unwavering believe that excellent HR practices and CSC Region IV Field Office
of San Agustin, Romblon there for trainings, for learning and can cater to nine neighboring dedication to the public good, result in excellent public service Directors II Rafael Prado, Charity
officially signed the Deed of development, and for many other municipalities. Hindi na nila benefiting not only San Agustin delivery. Mabuhay ang Romblon, Arevalo, and Nancy Asilo.
Donation for the parcel of land that interventions na ginagawa natin kailangan tumawid ng barko. but the entire province of mabuhay ang serbisyo publiko,”
will house the CSC Field Office in dito sa CSC,” said CSC Chairperson This is not only a reaffirmation of Romblon. This effort aims to bring added Chairperson Nograles. Joining Mayor Madrona were
Romblon. Nograles. San Agustin; I think other mayors government services in proximity his wife, Dr. Lilian Madrona, San
within Tablas will also be very to the citizens, ultimately Also present to witness the Agustin Municipal Treasurer Gil
The signing ceremony took place In his message, Mayor Madrona happy about this project. We are improving the provision of public ceremonial signing were CSC Acting L. Gallamoza, Municipal Assessor
on 11 August 2023 at the CSC conveyed the difficulties services. Assistant Commissioners Judith A. Neil T. Faigao, and Municipal
Central Office in Quezon City. encountered by examinees from (continued on page 17) Dongallo-Chicano and Karin Litz Accountant Hermelyn P. Crespo. R

16 17
 NEWS REGIONAL NEWS
CSC, DBM, GCG ... from page 17 CSC prescribes
Secretary Pangandaman explained R.A. No. 11701, which took effect courier ... from page 13

CSC Regional
that under the law, compensation on 2 June 2022, provides that
premium or additional pay is given NSDP will be in addition to, and will ctto: freepik

Offices reach out

to government employees who not in any way diminish, whatever
work during graveyard shifts or benefits and allowances are

to underserved
between 6 p.m. and 6 a.m. of the presently enjoyed by government
following day. employees. However, R.A. No.
11701 does not cover government CSC Regional Office II provides medical assistance to Agtas in Penablanca, Cagayan as part

communities
of the 123rd Philippine Civil Service Anniversary.
“This is your government employees whose regular schedule
appreciating all of you, our falls between 6 a.m. and 6 p.m., be communicated to the public

M
modern-day heroes, who are going including those under the flexible transparently by the CSC.
the extra mile and working longer work arrangements whose nature
edical missions were
hours out of their sheer sense of of services require their rendition Previously, the CSC has not
conducted nationwide
public service,” she added. within the same period. prescribed any fee to cover costs
by Civil Service
of courier service delivery as
Commission Regional
“Providing proper compensation is CSC Chairperson Nograles thanked requesting clients are required to
Offices (CSC ROs) throughout
a fundamental human right. Indeed, the DBM and GCG for partnering submit a pre-paid courier service
September as part of the
the NSDP is a much-deserved with the CSC in the formulation pouch. However, this approach
celebration of the 123rd Philippine
benefit for the employees heavily and drafting of the JC. has become impractical due to the CSC Regional Office I holds medical mission
Civil Service Anniversary.
relied upon by the government growing inclination toward online in Luna, La Union on 14 September 2023.
to keep its operations working,” “Your perseverance and requests for civil service-related
In Luzon, more than 100 indigenous
stressed former GCG Chairperson collaborative spirit have been documents.
peoples of Quibal, Peñablanca
Justice Quiroz. instrumental in shaping a policy
In July 2020, the CSC launched the received medical attention during checkup and treatment, while 3 kids
that aligns seamlessly with our
Online Registration, Appointment, the CSC RO II’s conduct of medical were circumcised. The beneficiaries
The NSDP covers all government vision of a progressive and inclusive
and Scheduling System (ORAS) mission on 1 September 2023 to also received vitamins and dental
employees, including those in civil service. This ceremonial signing
to continue the delivery of kick off the celebration of the 123rd kits. Medical health professionals
government-owned or -controlled stands as a testament to our shared
its frontline services despite Philippine Civil Service Anniversary also delivered informative and
corporations (GOCCs), occupying commitment to forge a civil service
community restrictions due to the (PCSA). practical lectures on how residents
positions/items of Division Chief that remains responsive, resilient,
and below or their equivalent. and unwavering in its dedication to COVID-19 pandemic. The system can properly take care of their
was later enhanced to enable the CSC RO II, led by Acting Director health.
This benefit covers individuals the welfare of our beloved nation,”
transacting public to file requests IV Atty. Marites P. Lappay, 2023. Barangay Magsiping was
regardless of their appointment he said.
for CSC records and documents, spearheaded the medical mission Other CSC RO II’s partners for the the chosen beneficiary of the
status (permanent, temporary,
and pay through the Land Bank of in Agta Village, Quibal, Peñablanca, activity were the Municipal Police program as said barangay is often
coterminous, substitute, Also present during the
the Philippines’ Link.BizPortal and Cagayan to provide medical Station of Peñablanca for security the last to receive help from relief
contractual, or casual) and whether ceremonial signing of the JC
other e-payment facilities. Clients, assistance to the marginalized and Ms. Ester Temmerman, a operations during typhoons and
they have official working hours were DBM Undersecretary
then, have the option to receive sectors of the community, the philanthropist, for providing her other calamities.
or a flexible work arrangement, Wilford Will L. Wong, CSC
the documents via courier service. Agta brothers and sisters and their House of Prayer as venue of the
such as work shifting, during the Commissioner Ryan Alvin R.
children. activity. Event volunteers include six (6)
period from 6 p.m. to 6 a.m. of the Acosta, GCG Commissioners
following day. Gideon D.V. Mortel and Geraldine Aside from ORAS, the CSC, doctors, four (4) dentists, one (1)
through its Integrated Records Together with CSC RO II, doctors, CSC Cagayan-Batanes Field Office medical technologist, as well as
Marie Berberabe-Martinez, CSC
and Management Office, also nurses, and medical practitioners Acting Director II Valnizan HC. nurses, pharmacists, and dental
This benefit is also given to Assistant Commissioner Ariel G.
processes electronic and regular from the Department of Health, Calubaquib and Legal Services aides. Several personnel from the
incumbents of Division Chief Ronquillo, CSC Acting Assistant
mail requests, which are also Cagayan Valley Medical Center, Division Chief Atty. Marcelo C. Municipal Health Office of Luna
positions and below or their Commissioners Judith A. Dongallo-
delivered to clients through courier and the Rural Health Unit of Cabildo Jr. led the coordination of were also present. There were
equivalent, designated as Officers- Chicano and Nerissa B. Canguilan,
service. Peñablanca, Cagayan pooled their the activity. also two dental buses for tooth
in-Charge to executive/managerial DBM Assistant Secretary Achilles
resources together and gathered extraction services. A total of 253
positions when they are still bound Gerard C. Bravo, DBM Director
CSC Resolution No. 2200662 medical supplies and equipment In CSC RO I, its medical mission residents were served by these
to observe the work hours between Gerald R. Janda, and CSC Directors
will take effect fifteen (15) days for the said medical mission. and outreach program was medical volunteers.
6 p.m. and 6 a.m. of the following Maria Luisa Salonga-Agamata,
day. Jennifer Timbol, and Sheila G. from the date of publication in a conducted in Barangay Magsiping,
newspaper of general circulation Aside from medical check-up, 67 Luna, La Union on 14 September
Acuña. R
or on 22 August 2023. R residents also had their oral health (continued on page 20)

18 19
 REGIONAL NEWS
Participants from various government

CSC Regional Offices

agencies join the regional leadership
development organized by CSC RO X on 5
... from page 19 September 2023 in Cagayan de Oro City.

Aside from medical and dental

check-up and services, the
beneficiaries were provided with
medicines, vitamins, and oral
health family packages containing
five (5) toothbrushes and a large
toothpaste. The Department of
Health also handed out first aid kits
for the barangay.
Aside from medical services, beneficiaries of the medical mission also received food packs, Development Plan 2023 to 2028 Resource Actions, as amended.
Family food packs from the medicines, vitamins, and oral health family kits. to “transform the economic and CSC RO X Chief Human Resource
Department of Social Welfare and social sectors for a prosperous, Specialist Maria Cristina Gorgonia
Development were also handed out residents at the Bahay Pag-Asa in ensure that they receive continuous inclusive, and resilient society.” T. Saligumba elaborated the
to the 233 families from Barangay Koronadal City, South Cotabato. medical services. The beneficiaries

CSC RO X holds
He mentioned that part of salient features of the Program to
Magsiping and 21 families from also received preloved clothes and the bureaucracy’s agenda is Institutionalize Meritocracy and
neighboring barangays. It contains CSC RO XII, in partnership with beddings, eggs, fruits, and school digitalization to ensure better Excellence in Human Resource

leadership
6 kilos of rice, various canned the Department of Health and the supplies. public service delivery and more Management or PRIME-HRM.
goods, coffee and/or cereal energy City Government of Koronadal transparency.

development
drinks. Interested beneficiaries including its City Health Office and In her welcome message, CSC Mr. Nephtali Morgado, Provincial
were also given vegetable seed City Social Welfare & Development RO V Director IV Atty. Daisy P. Chairperson Nograles proudly Government Department Head/

program
packet sets to be used for backyard Office, provided medical and Bragais expressed gratitude to the revealed the digital innovations IT Manager of the Provincial
farming. Snacks and preloved dental services to 16 CICL and CAR City Government of Legazpi for in the CSC, particularly the Information Management Office

on digital
clothes, shoes, bed sheets, and with the help of volunteer doctors, their full support in the conduct Online Appointments Processing of the Provincial Government
blankets were likewise provided to dentists, and nurses. After the of the medical mission. She also System (OAPS) and the Learning of Agusan del Sur, shared their

transformation
the beneficiaries. consultation, the beneficiaries were welcomed all the partners, guests, Management System (LMS). best practices in organizational
given medicine, vitamins, hygiene parents, and guardians of the Through the OAPS, the preparation efficiency with the development of
The event was organized by the kits, and food packs. beneficiaries. Legazpi City Mayor of appointments by human the Human Resource Information

T
CSC RO I with the help of partner Carmen Geraldine Rosal also graced resource management officers and System, an innovative and
agencies and private organizations Aside from underserved the event together with City Health he role of digitalization in the processing of appointments by advanced system they developed
such as the DOH-Ilocos Center for communities, CSC RO XII held a Officer Dr. Fulbert Alec R. Gillego, streamlining bureaucratic the CSC will be fully automated. and implemented, which
Health and Development; Ilocos medical and dental mission for City Social Welfare Officer Marlene processes was the highlight Likewise, through the LMS, learning have streamlined, enhanced,
Training and Regional Medical children-in-conflict with the law G. Manaya, and City Veterinarian of the CSC Regional and development interventions can and digitalized government
Center; Provincial Government of (CICL) and children-at-risk (CAR) Dr. Emmanuel V. Estipona. Office X’s (CSC RO X) leadership be provided anytime, anywhere. transactions.
La Union-Provincial Health Office; residents at the Bahay Pag-Asa in development program held last
La Union Medical Society; La Union Koronadal City, South Cotabato. In addition to the medical 5 September 2023 in Cagayan de Other distinguished speakers CSC Integrated Records
Medical Representative; Generika/ services, the City Veterinary Oro City. from the CSC and the Provincial Management Office Director IV
Actimed Inc.; DSWD-Field Office In Bicol region, CSC RO V conducted Office, in partnership with several Government of Agusan Del Sur Noreen Boots Gocon-Gragasin
1; Land Transportation Office- a medical mission for children with organizations, conducted a Graced by CSC Chairperson Karlo shared their expertise and valuable explained the other digital
Regional Office 1; Department special needs on 23 August 2023 feeding and wellness program. The Alexei B. Nograles, the event insights, making it a comprehensive initiatives of the Commission: the
of Agriculture-Regional Field at the Legazpi City Convention beneficiaries and others who were served as a pivotal milestone and enlightening experience for all External Civil Service Verification
Office 1; Department of Labor Center. In partnership with the present during the medical mission in Region 10’s journey toward attendees. CSC Field Office (FO)- System (eCSEVS) and the Online
and Employment; Municipal City Government of Legazpi and enjoyed free massage, haircut, efficient e-governance, where Camiguin Director II Mary Ann H. Appointment Processing System
Government of Luna, La Union; its City Health Office, CSC RO V rug-making lesson, and eyebrow 320 participants from various Borres, opened the event with the (OAPS) of the Commission.
and Barangay Magsiping, Luna, La provided medical services to a shaping. government agencies across the topic on "Change Management:
Union. total of 37 persons with disabilities region gathered together. Transforming Organizations". The event was headed by CSC RO
aged 2 to 22 years old. Medical and Volunteer students from Ago Meanwhile, CSC FO-Lanao del X Acting Director IV Noemi Rabe-
Aside from underserved dental check-ups, free medicines, Medical and Educational Center - In his speech, Chairperson Norte Director II Alona B. Carumba, Torres and Acting Director III
communities, CSC RO XII held a nutritional assessments, and Bicol Christian College of Medicine Nograles emphasized that the provided valuable insights on the Cosette D. Maglasang-Mundo and
medical and dental mission for immunizations were provided to also assisted the City Health Office digital transformation envisioned Amendment of Section 4 and 34 facilitated by its Human Resource
children-in-conflict with the law the said beneficiaries. They were of Legazpi in providing health care by the CSC is consistent with of the 2017 Omnibus Rules on Division. R
(CICL) and children-at-risk (CAR) also enrolled in the E-Konsulta to to the beneficiaries. R the theme of the Philippine Appointment and Other Human

20 21
 a. Pam n g ra l s Lingkod Bay ni - tr bu e o

REGIONAL NEWS
Director Nelson G. Sarmiento,
Assistant Regional Director Erna
T. Elizan, Chief HR Specialist Maria
Theresa J. Aguirre, Department of
A total of 183 participants
composed of HAP regional winners
and semi-finalists, CSC RO VI
officials and personnel, heads
Citizen’s Guide
Government
Environment and Natural Resources of agencies, HRM officers and
VI Chief Administrative Officer family members and guests of
Ernest C. Federiso, and University the honorees attended the said

exemplars in the of the Philippines Visayas Associate

Professor Dominique J. Maquiran.
ceremony.

regions receive Iloilo Provincial Administrator

On the same day, the CSC Caraga
also held their own regional

recognition
Raul N. Banias, a 2006 Presidential awarding in Butuan City. Four (4)
Lingkod Bayan awardee, delivered civil servants were conferred the
an inspirational message where he Outstanding Government Worker

T
shared his journey and growth as award. The two (2) awardees for
he CSC Regional Offices (CSC a public servant. He emphasized the Dangal ng Bayan award were

Pamanang Lingkod Bayani:

ROs) nationwide conducted the importance of being vision- Municipal Mayor Alfredo M. Coro
the Regional Awards Rites driven in the exercise of one’s role II, LGU-Del Carmen, Surigao del
for the 2023 Search for in government. Norte, and Teacher III Edwin C.
Outstanding Government Workers Fuego, Department of Education

Honoring civil servants who

under the Honor Awards Program Four former national HAP (DepEd), Division of Butuan City.
(HAP) throughout September as awardees, including Dr. Banias Meanwhile, the CSC Pagasa
part of the celebration of the 123rd were given tribute during the awardees were Master Teacher I
Philippine Civil Service Anniversary. program. The three others were Romar B. Amolo, DepEd, Division

died in the line of duty

2020 CSC Pagasa awardee, of Butuan City, and Education
In CSC RO VI, a recognition Dr. Jesus C. Insilada; 2021 Dangal Program Supervisor Venus M.
ceremony dubbed Pasidungog ng Bayan awardees, Analyn C. Perez Alboruto, DepEd, Division of
2023 was held for exemplary and John L. Alcazarin, who were Surigao City, who is also a national
government workers in Region VI not able to experience receiving semi-finalist.
on 21 September 2023 in Iloilo City. the award in Malacanang due to
the pandemic. Richard C. Recososa, a 2013 Dangal

T
Twenty-nine regional winners and
seven (7) national semi-finalists ng Bayan awardee, served as the
he Civil Service Commission (CSC) is accepting nominations for
of the 2023 Search were awarded Engr. Rowen R. Gelonga, team guest speaker. In his message,
the Pamanang Lingkod Bayani (PLBi) Program as a tribute to civil
during the awards rites. leader of the Presidential Lingkod Recososa emphatically stressed
servants who died or were killed in the line of duty. The following are
Bayan national semi-finalist, the importance of expressing
the highlights of the program promulgated through CSC Resolution
In his keynote speech, CSC S-PaSS Core Team, gave a “Thank You”, to appreciate life
No. 2100266 dated 10 March 2021:
Commissioner Ryan Alvin R. Acosta response on behalf of all awardees. amidst daily turmoil and to find
congratulated and commended the He highlighted the importance of life more meaningful by becoming
awardees for their accomplishments the contribution of each awardee's an instrument where everyone What is Pamanang Lingkod Bayani?
and contributions. He described accomplishment in serving the appreciates the daily blessings as The Pamanang Lingkod Bayani is a program that seeks to recognize civilian public servants who risked their
them as catalysts for better public Filipino people. servant heroes. R 1 lives and were killed in the line of duty, or those who died while in the performance or pursuit of their respective
service. Commissioner Acosta also functions, duties and responsibilities. It is a tribute to slain/deceased kawani who displayed the characters of
highlighted the feat of Region 6 for a bayani in the name of public service.
having a national awardee almost
every year. Who are covered under the program?  
Civilian and non-uniformed employees with permanent, temporary, probationary, elective, contractual, casual
Together with CSC RO VI’s Regional and co-terminus status of employment, except those entitled to compensation and death benefits under
Committee on Awards (RCA), existing and prospective laws and issuances, such as but not limited to the following:
Commissioner Acosta conferred • Republic Act No. 11494 otherwise known as “Bayanihan to Recover as One Act”
the certificates of recognition to the 2 • Republic Act No. 1159 or “An Act Extending the Availability of Appropriations Under RA 11494”
awardees in the presence of their • Republic Act No. 6963 or “An Act Granting Special Financial Assistance and Benefits to the Family or
respective heads of offices and HR Beneficiary of any Police or Military Personnel or Fireman Killed or Permanently Incapacitated while in the
management officers. The RCA is Performance of His Duty or by Reason of His Office or Position and for Other Purposes
composed of CSC RO VI Regional • Executive Order No. 110 entitled “Institutionalizing the Comprehensive Social Benefits Program (CSBP)”

22 23
 a. Pam n g ra l s Lingkod Bay ni - tr bu e o

What are the benefits provided to the beneficiaries of the program? What are the nomination procedure and requirements for the PLBi Program?
a. Pamanang Parangal sa Lingkod Bayani - a tribute to recognize the loss of life of a public servant while on Heads of agencies or regional offices may submit nominations of qualified deceased or killed personnel within
duty and done during the Flag Raising Ceremony of his/her agency. A certificate of recognition signed by six (6) months from the time of death. Soft copies of the following requirements shall be submitted via email to
the Chairperson of the Civil Service Commission shall be given to the family of the awardee. the CSC Regional or Field Offices:
3 b. Pondong Pamanang Lingkod Bayan - a one-time financial assistance of One Hundred Thousand Pesos a. PLBi Nomination Form (PLBi Form No. 1);
(PHP100,000.00) given to the bereaved family of the awardee. b. Certification from the Head of the Agency or Head of the Regional Office stating that the nominee was killed
c. Pamanang Lingkod Bayan Iskolarsyip  - beneficiaries of PLBi awardees may be recommended in state in line of duty or died while in the performance of his/her duties and functions, and that the nominee is not
universities and colleges as scholars. 4 covered by death benefits for similar cases under existing laws;
c. Name of beneficiary/ies (subject to the Law on Succession), contact information, relationship to the nominee
certified correct by the agency or regional office head;
d. Nominee’s copy of latest Personal Data Sheet (PDS)
e. Service Record of the nominee
f. Medical/Police Report
g. Death Certificate

What are the grounds for disqualification in the PLBi Program?

• Incomplete nomination requirements;
5 • Submission of nomination beyond six (6) months from the date of death of the nominee;
• Insufficient evidence that the nominee died or was killed in the actual performance of his/her duties and
function; or
• Any violation of the provisions of the PLBi Guidelines.

What is the process for validation and selection of PLBi awardees?

Step 1.1 CSC Regional Office reviews and validates the nomination received. If the nominee is qualified, CSCRO
submits documents to the National Honor Awards Program (HAP) Secretariat within seven (7) days from
receipt of nomination.
6 Step 2.
2 The National HAP Secretariat prepares the necessary documents for endorsement to the PLBi
Executive Committee.
Step 3.
3 The PLBi Executive Committee decides on whether to recommend or not to recommend the nomination
to the Commission.
4 The Commission decides on the action of the PLBi Executive Committee. If approved, the Commission
Step 4.
shall issue a resolution on the PLBi awardee and the grant of the financial assistance.

How will the award be conferred?

A member of the Commission or a duly authorized representative shall confer the Certificate of Recognition and
7 financial assistance to the beneficiary/ies in a simple tribute during the flag-raising ceremony in the awardee’s
agency.
However, in case of calamity or national emergency wherein mass gathering is not allowed, the award can be
conferred through a virtual platform.

What is the source of funds of the program?

The implementation of PLBi program shall be sustained through fund raising activity to be conducted to kick-
8 off the month-long celebration of the Philippine Civil Service every September. Provided, however that only
twenty (20%) of the gross collection shall be used for the administrative cost related to the fund raising activity
pursuant to DSWD Memorandum Circular No. 17, s. 2014, on the Revised Omnibus Rules and Regulations on
CSC provides bereaved families of Pamanang Lingkod Public Solicitations.
Bayani awardees with recognition rites, one-time financial
assistance of PHP100,000, and scholarship benefits for
their qualified beneficiaries.

24 25
 EXECUTIVE LETTER

Dynamic
O philippine
n behalf of the CSC, we are honored to
have you all with us, welcome to the
2023 Public Sector Human Resource
Symposium. This event is designed to
be a venue for productive exchange of
insights and experiences on dynamism

civil service
which we believe is an essential
characteristic in honing agile and *
future-ready servant heroes.

It is also an honor to share the stage with such esteemed

experts from public sector and private organizations—the
Department of Education (DepEd), the National Economic
and Development Authority (NEDA), the Development
Academy of the Philippines (DAP), the University of the
Philippines- National College of Public Administration and
Governance (UP-NCPAG), and Tetra Tech international the achievement of the ASEAN Vision 2025, which is to The CSC is more than just exams administration,
Development— all institutions who exemplify dynamism be a community that is politically cohesive, economically appointments processing, and issuance of eligibilities.
in the transformation of their processes, systems, structures, integrated, socially responsible and truly rules-based,
infrastructure, and human resources. We thank these people-oriented and people-centered. Of course dynamism Perhaps if you think of the government as a company, then
institutions and all of you for your support to the 123rd PCSA. is identified as key characteristic of the ASEC civil service. the CSC is its human resource arm that takes care of the 1.9
million state workers. After all, the CSC handles the four Rs of
123rd Philippine Civil Service Anniversary So the CSC aligned the thematic focus of the 123rd PCSA and HR management in the bureaucracy, namely, Recruitment,
We are in the final stretch of the month-long Philippine Civil the 2023 Public Sector Symposium to the ACCSM vision. We Retention, Rewards, and Retirement.
Service Anniversary and we encourage everyone to continue highlight the importance of fostering dynamism among
to enjoy the activities lined-up as we enter the Linggo ng government workers to develop sustainable management Consider then that if the country’s system of governance
Pasasalamat. More than that, I hope that in the course of and strengthen organizational resilience. Because a and efficient service delivery depends on the quality of our
our celebrations of the PCSA we are all able to reflect on bureaucracy marked by dynamic employees can readily human capital - the men and women who manage the day-
1) the need for continuous public service transformation adapt to abrupt changes and is capable of withstanding to-day affairs of government - the CSC’s role as the central
and digital transformation; 2) why we need to up the ante difficulties, therefore ensuring uninterrupted service HR institution of the Philippine government is most critical.
of public service delivery by being agile and future-ready; delivery.
and 3) that we all gained a deeper appreciation of the
The CSC, as the central human resource or HR agency
HRM, Governance, and Service Delivery
important role of our 1.9 million government workforce in So if the CSC chooses to be static, unresponsive and
the achievement of national goals and aspirations. of the Philippine government, must constantly strive to
not dynamic, then obviously public service delivery and
provide transformative human resource and organization
government will suffer. Lucky for us, the civil service that we
development programs and policies to steer the Philippine
PCSA Thematic Focus: Dynamism know today has evolved so much from its early beginnings.
bureaucracy to the future.
Now, why did we select Dynamism as the thematic focus
of this year’s PCSA? As you know the Philippines belongs For an institution in existence since 1900, the Philippine Civil
to the ASEAN Cooperation on Civil Service Matters. ACCSM Revolutionizing HR management Service recognizes that it must consistently keep up with
was established to enhance regional cooperation for a And how best to steer the bureaucracy to the future than the times. It must constantly strive to remain at the forefront
high performing and dynamic civil service. This is key to to revolutionize the HR management in the Public Sector? of recognizing and adapting to the transformative power of
Employees are an organization’s most important resource. technology.
“Human resource or human capital,” are the most vital assets
_________________
which organizations must cultivate and develop. In the We recognize that the Fourth Industrial Revolution or
*Keynote message delivered by Chairperson Karlo A. B. Nograles at
the 2023 Public Sector Human Resource Symposium, 27 September public sector, HR management and development are the FIRe is upon us, and embracing digital transformation
2023, World Trade Center, Pasay City primary mandate of the Civil Service Commission. will undoubtedly be a critical aspect of HR management,

26 27
EXECUTIVE LETTER

If the country’s system of governance and efficient service

For an institution in existence since 1900, the Philippine Civil
delivery depends on the quality of our human capital - the
Service recognizes that it must consistently keep up with
men and women who manage the day-to-day affairs of
the times. It must constantly strive to remain at the forefront
government - the CSC’s role as the central HR institution of
of recognizing and adapting to the transformative power of
the Philippine government is most critical.
technology.

governance, and service delivery. By leveraging digital tools Information Technology Division to creating an Information Client Engagement through a Chatbot 2. Modernized CCB Facility;
and innovation, we can streamline processes, enhance and Communications Technology Office, an entire office We are also already working to have in place by next year, 3. Optimized Capacity in Handling Transactions and Data
service delivery, and empower our civil servants to serve the that will cater to all the ongoing and upcoming information the Digital Feedback Management System or DFMS. Analysis Generation;
public with greater efficiency and effectiveness. technology (IT) programs of the Commission. 4. Seamless Feedback Operations;
DFMS aims to improve customer experience and innovate 5. Bolstered Targets and Improved Service Standards; and
It is not just the systems and the tools, but data analytics, Moreover, part of the strategies is to create technology- the CSC’s client management process. It is more than just an 6. Continued Compliance with Statutory and Regulatory
evidence-based policy making, and prioritizing the re- enabled platforms that will help our employees work more artificial intelligence-based chatbot to respond to comments Requirements.
skilling and upskilling of our human capital. We want to efficiently by automating transactional tasks, managing and private messages on our website and applicable social
ensure that our government workers are open to innovation, workflows, and connecting systems and software media channels.
creative thinking, and experimentation in the use of digital applications to create a seamless workplace experience.
Important of feedback collected through DFMS
tools such as big data, crowdsourcing, and systems thinking. The DFMS will complement our contact center facility or and CCB
For example, we have created a Knowledge Management Contact Center ng Bayan by providing 24/7 customer service Customer feedback is crucial for us to understand our
Portal that serves as a single source of reliable information and automated feedback management, thus unburdening customers’ experiences. This will help us see how we could
Digital Transformation in the CSC and where e-services for CSC employees are made truly satisfy our customers, the public. Along with the never-
The CSC has drawn up and institutionalized the CSC Digital our agents with repetitive tasks and allowing them to focus
available. We have also adopted the Customer Feedback on developmental initiatives. The system can also capture ending cycle of reengineering our systems and procedures,
Transformation Framework and Roadmap or DX. we also need to know customer experience in availing
and Satisfaction Survey, a web-based, standard feedback data on these interactions, which the CSC will analyze as
tool across CSC offices that enables monitoring of real-time evidence for policymaking and implementation, program government services. This is how we will optimize service
An important policy initiative to set the tone of the DX delivery improvements to achieve higher levels of customer
feedback and data generation. development, and service delivery improvement, among
undertaking is the ‘Digital First Policy’. We are keen on satisfaction.
investing in applications that are the central point of others.
contact with clients to improve their experience, and create CSEVS The interoperability of the CCB’s improved CRM System, and
a successful hybrid world where clients can interact with A game-changer this year is the introduction of the Civil Contact Center ng Bayan the Digital Feedback Management System will comprise a
CSC across multiple channels such as mobile apps, desktop Service Eligibility Verification System or CSEVS, an electronic Speaking of CCB, in 2022, we successfully facilitated a total customer feedback ecosystem that shall enable the CSC to
website, on their phones or tablets, in a highly integrated database which allows authorized CSC employees to check of 134,638 transactions, with a resolution rate of 99.90%. provide effective public assistance to more customers. The
and cohesive way - from offline to online and back again, the truthfulness and veracity of the civil service eligibility of However, with the ever-evolving needs and demands of DFMS and CCB upgrade show how the CSC is prioritizing
known as an omnichannel experience, to create a holistic or individuals, as part of the process of attesting appointments clients, the changing landscape of public assistance with the automation and maximizing technology to improve internal
total experience. submitted by the agencies. Just recently, we have opened aggressive developments in technology, and new policies processes and service delivery.
the system to HR officers and to the eligibles themselves. or laws raising the standards of public service even higher, it
The CSC’s DX initiative is vision-led. It is aligned towards the Before, agencies would require job applicants to submit an is imperative that we not just keep up, but that we level up
fulfillment of the long-term vision of CSC, to ensure that “by authenticated proof of eligibility. Applicants needed to go and hopefully lead the way. Changing workplaces and workspaces with L&D
2030, the CSC shall be the leader in empowering people to the CSC to secure one, with a fee. Civil Servants must have digital competence. Digital
and organizations in HR and OD, and in serving the public Our Contact Center ng Bayan or CCB is upgrading and future- competence is generally defined as the ability to navigate
through streamlined and digital services.” Now, the HR officer may use the system to directly verify proofing its contact center infrastructure. It has finished its the proliferation of tools, technologies, and platforms that
the eligibility of the applicant. Similarly, eligibles may series of benchmarking and consultation activities to explore one could potentially use to work and to communicate
The pathway to achieving DX includes careful assessment use the CSEVS to access and screenshot their eligibility the best options for contact center systems and practices digitally—the ability to work effectively in a workplace
of the CSC’s present environment and situation and laying information and submit it as an official document in lieu of in the digital age. Aside from proposing improvements in defined not by physical space but by digital technology.
down the appropriate strategy to achieve the desired DX the authenticated copy of their Certificate of Eligibility. The its physical set-up, in the pipeline are proposals to upgrade
goals. CSEVS cuts the cost and time spent on eligibility verification its customer relationship management or CRM System and My position on this matter remains resolute. Digital solutions
and authentication procedures on the part of the eligible, corresponding hardware, with the following objectives: should empower and not intimidate our civil servants.
The results of the assessment served as a take-off in the the agency HR officer, and the CSC. We prioritize interventions designed to reinforce the
mapping of our digital transformation roadmap. One of the 1. Enhanced Public Assistance and Feedback Handling foundational digital literacy of government workers so they
most significant steps taken was moving from having an Ecosystem; will not be vulnerable to the acceleration of technology.

28 29
EXECUTIVE LETTER

Digital solutions should empower and not intimidate our civil By leveraging digital to ols and innovation, we can streamline
servants. We prioritize interventions designed to reinforce the processes, enhance service delivery, and empower our
foundational digital literacy of government workers so they will civil servants to serve the public with greater efficiency and
not be vulnerable to the acceleration of technology. effectiveness. It is not just the systems and the tools, but in
data analytics, evidence-based policy making, and prioritizing
the re-skilling and upskilling of our human capital.

A future-ready civil service requires a workforce that is allow the CSI to manage and monitor the participants’
dynamic and well-equipped to handle the complexities of profile, information, and learning progress; oversee the
the modern world. delivery of synchronous, asynchronous, and blended L&D
programs; and share resources and materials such as training
The CSC, through the Civil Service Institute or CSI, has modules, participant manuals, e-books, microlearning
conditions. The program shall be integrated as a regular and online at this 2023 Public Sector Human Resource
begun to offer courses on HR analytics, managing a videos, e-certificates, and many others.
human resource development or HRD program specifically Symposium and all those who participated in the different
multigenerational workforce, emotional intelligence,
under Health and Wellness. PCSA celebration activities of the CSC, I call on you all to
facilitating and administering online learning, digital
leadership, well-being centric leadership and workplace
Policies to ensure uninterrupted public service remain resolute in our partnership, to foster dynamism in
delivery Moreover, our partnership with the Department of Labor the public sector and among civil servants as we make our
wellness, and designing and developing microlearning
To further aid digital transformation within the bureaucracy, and Employment and the Department of Health (DOH) contributions to bring us closer to the attainment of our
courses which were not available in the CSC five or ten years
the CSC crafted policies to ensure uninterrupted public resulted in the formulation of a Joint Memorandum Circular, common aspiration reflected in Ambisyon Natin 2040—of
ago.
service delivery. We have issued guidelines for the adoption which aims to institutionalize occupational safety and health a Matatag, Maginhawa at Panatag na Buhay para sa lahat
of flexible work arrangements in government agencies. in government workplaces to protect government workers ng Filipino.
Speaking of learning, the CSC strongly supports the shift
These include flexiplace, compressed work week, skeleton from the dangers of injury, sickness, or death, and to prevent
to eLearning and exploring ways or tools to acquire new
workforce, work shifting, flexitime, and any combination of loss or damage of properties through the adoption of safe Now more than ever, we recognize the need to be more
knowledge and skills. We have promulgated the General
these that an agency may find appropriate or applicable to and healthy working conditions. pro-active in pursuing future readiness in the civil service to
Guidelines on Digital/Online Learning in the Public Sector,
its mandate and functions. respond to evolving needs of both employees and clients. I
effectively recognizing the reality of the increasing use of
These are just some of the digital governance initiatives am confident that all of you are with me in this journey.
alternative learning modes apart from the traditional, face-
Institutionalizing flexible work arrangements serves as a that we have rolled-out aimed at increasing efficiency
to-face classroom training. It provides four (4) digital or
preventive measure to safeguard the health, safety, and and productivity in public service delivery. All these are Thank you very much for this opportunity to share some
online learning modalities that government agencies may
welfare of civil servants while ensuring the government’s very much in line with thematic focus of the 2023 PCSA – of the CSC’s initiatives to be at the forefront of digital
adopt. These are webinars and other synchronous learning
continued operations and efficient delivery of public dynamism. transformation; in learning and development in streamlining;
approaches, e-learning, microlearning modules, and
services. With this policy in place, the CSC aims to improve processes, enhancing service delivery, and empowering
blended learning. Training hours earned from participating
work-life balance but more so encourage the adoption of To modernize the civil service and sustain efforts to build civil servants to serve the public with greater efficiency and
in digital or online courses are reflected in an employee’s
information and communications technology or ICT for back more, to be future ready and future able, there is effectiveness.
credentials.
remote work, and provide reasonable work arrangements a need for digital transformation, to have a “digital first”
for vulnerable employees. mindset. However, even as we ambitiously set our sights on Muli, maligayang ika-isandaan at dalawampu’t tatlong
Because of Covid-19, the CSI has delivered its courses via
the future, we remain cautious of the dangers of fast-paced taong anibersaryo sa ating lahat. Mabuhay ang serbisyo sibil
a videoconferencing platform since 2020; while we were
The Commission also promulgated CSC issuances aimed technological advancements. While we remain agile and ng Pilipinas, mabuhay ang serbisyo publiko!
forced to do it during the height of the pandemic, offering
to digitalize certain processes, such as the policy allowing ready to embrace these advancements we must ensure we
an alternative mode of learning continued to be useful,
the online filing and submission of the Statement of Assets, safeguard data privacy and ensure that technology remains Maayong buntag, ug daghang salamat kaninyong tanan! •
practical, and in-demand even as restrictions on mobility
Liabilities, and Net Worth during exceptional circumstances, a force for good in the service of our citizens and our country.
and social gatherings were eased and eventually lifted.
and online filing of applications for accreditation and
Collective Negotiation Agreement or CNA registration for To our more than 5,500 registered participants both onsite
So the CSI is also developing a Learning Management
System that aims to be a one-stop platform that can facilitate employees’ organizations.
the creation, delivery, and management of learning and
development programs for the entire bureaucracy. Other CSC issuances promote the general welfare of civil
servants. For example, the CSC has directed all government
Through this system, the CSI aims to reach out to a agencies to establish a Mental Health Program that will
critical mass of government employees by designing and promote mental health in the workplace and address stigma
conducting e-learning courses on the platform. It will also and discrimination endured by people with mental health

30 31
 COVER
123rd PHILIPPINE CIVIL SERVICE Story
ANNIVERSARY: CULTIVATING
DYNAMISM AMONG
GOVERNMENT WORKERS

Bureau of Internal Revenue Commissioner

Romeo D. Lumagui Jr. (top) and Government
Service Insurance System President and General
Manager Jose Arnulfo Veloso (bottom) highlight
their agency's digitalization initiatives to enhance
public service delivery during the virtual launch
of the 123rd Philippine Civil Service Anniversary
on 7 August 2023.

employ a client assistance chatbot, and the upgrading PS) Kiosks, GSIS Member Online (eGSISMO) facility,
and future-proofing efforts for the Contact Center ng and GSIS Touch mobile app.
Bayan (CCB).
In his closing remarks, CSC Commissioner Ryan Alvin
“It is not just the systems and the tools, but in the re- R. Acosta mentioned that the insights and experiences
skilling and upskilling of our human capital as well. shared during the launch have the potential to assist
We intend to ensure government workers are open to other government agencies in enhancing their service
innovation, creative thinking, and experimentation in delivery.
CSC LAUNCHES CIVIL SERVICE MONTH practices and enhance organizational resilience in the the use of digital tools such as big data, crowdsourcing,
WITH ONLINE FORUM ON DYNAMISM public sector. and systems thinking,” added Chairperson Nograles. “It is our fervent hope that our participants from
The 123 Philippine Civil Service Anniversary (PCSA)
rd various government agencies were able to learn
celebration kicked off with an online forum on public “A bureaucracy marked by dynamic employees, Bureau of Internal Revenue (BIR) Commissioner Romeo from the experiences of the CSC, the BIR, and the
sector dynamism organized by the Civil Service sustainable management or leadership, and a resilient D. Lumagui Jr. presented the tax agency's current GSIS as we all embark on our digital transformation
Commission (CSC) on Monday, 7 August 2023. organization is one that can adapt to abrupt changes efforts to establish a dynamic and efficient tax system journeys. At the CSC, we are committed to continuous
and is capable of withstanding difficulties, therefore by streamlining and digitalizing the filing and payment innovation, development, and transition to meet the
During the virtual launch, CSC Commissioner Aileen ensuring uninterrupted service delivery,” he said. process through the electronic Filing and Payment human resource needs of the entire bureaucracy,” he
Lourdes A. Lizada shared an overview of the activities System (eFPS). concluded.
lined up for the 123rd PCSA celebration, emphasizing The event showcased insightful presentations on how
that the month-long event is the anniversary of the various government agencies are promoting dynamism Moreover, Government Service Insurance System The online forum has set the tone for an exciting and
whole civil service. in the bureaucracy. Chairperson Nograles highlighted (GSIS) President and General Manager (PGM) Jose transformative celebration of the 123rd PCSA towards
the CSC’s initiatives under its digital transformation Arnulfo Veloso highlighted his agency’s initiatives a more dynamic, resilient, and service-oriented civil
CSC Chairperson Karlo Nograles emphasized journey, including the successful introduction of the in digitalization to enhance services for government service in the Philippines. The collaborative efforts
the significance of cultivating dynamism among Civil Service Eligibility Verification System (CSEVS). employees. These efforts include the implementation of government agencies will undoubtedly shape the
government workers as this year's thematic focus of Additionally, he unveiled upcoming projects such as of the Wireless Automated Processing System (GW@ future of public service delivery, ushering in a new era
the PCSA. The aim is to foster sustainable management the Digital Feedback Management System, which will of progress and excellence.
32 33
 123rd PCSA
GOV’T WORKERS ENJOY FREEBIES, • ACE Hardware activities we have rigorously prepared and waited for
DISCOUNTS • FlexiSpot these past few months. Building upon the success
Government officials and employees enjoyed special • Hi-Q Appliances of last year's Online Zumba and Film Showing, in
treats and discounts on purchases, accommodations, • Miniso partnership with the Film Development Council of
and activities throughout September in celebration of • Pet Express the Philippines (FDCP), we are once again hosting
the 123rd Philippine Civil Service Anniversary (PCSA). • SM Appliance Center these events to promote workplace recreation and
• SM Store alleviate the pressures of our work,” said Chairperson
Civil Service Commission (CSC) Chairperson Karlo • Toy Kingdom Nograles.
Nograles announced that the CSC partnered with • Trax Manila Records
various private establishments to offer exclusive rates The personnel from both the CSC Central Office and
and freebies for the 1.9 million active civil servants as Government employees and retired personnel also Regional Offices were joined by a diverse range of
well as retired employees in recognition of their hard availed discounts on services from AutoDox Car Care national government agencies and local government
work and commitment to public service. Center, AutoGenic, Automobile Association Philippines, units (LGUs) from all over the country.
L&D's Auto Body Painting & Repair Services, and
The following partner outlets provided discounts in Majesty Driving School. Lastly, Bigson Travel & Tours These included LGUs from Camalaniugan and Enrile
accommodations: and Travbest Travel & Tours Co. also offered discounts in Cagayan, Tagkawayan in Quezon, San Antonio
• Bluewater Maribago (Lapu-Lapu City, Cebu) on travel bookings and travel insurance. in Zambales, San Juan in La Union, Sapa-sapa in
• Casa Emilia (Caloocan City) Tawi-Tawi, as well as Marawi City Water District, the
• Desert Rose Hotel (El Nido, Palawan) To avail of the discounts, government Department of Education Division of Bayugan City
• Fulgueras Beach Resort (San Felipe, Zambales) workers presented their government agency ID in Agusan del Sur, the Philippine Carabao Center at
• Resorts/Facilities in Cordillera Administrative or UMID card. Job Order and Contract of Service Don Mariano Marcos Memorial State University in
Region workers also benefited from the special treats by Rosario, La Union, Aparri Water District in Cagayan,
• Resorts/Facilities in Region 1 presenting their official government agency ID cards. Bureau of Fisheries and Aquatic Resources Region 2
• Harolds Evotel Hotel Cebu in Tuguegarao City, Cabuyao City Jail Female Dorm in
• Kwentong Dagat (San Felipe, Zambales) Laguna, Commission on Audit Regional Office VI, and
• Layang Layang Home (El Nido, Palawan) Philippine National Police Regional Maritime Unit 6
• Limliwa Beach Resort (San Felipe, Zambales) in Iloilo City.
GOV’T EMPLOYEES KICK OFF CIVIL SERVICE
• Ramada Manila
• RedDoorz MONTH WITH ONLINE ZUMBA Commissioner Acosta extended his heartfelt
• Seda Lio (El Nido, Palawan) Government officials and employees from various congratulations to the participants for the resounding
• Sitio de Amor (San Pablo City, Laguna) offices nationwide joined the online Zumba organized success of the kickoff activity.
• Urbiz Garden (San Juan, La Union) by the Civil Service Commission (CSC) on 1 September
• Villa Pamana Inn (Puerto Galera, Oriental Mindoro) 2023, to kick off the 123rd Philippine Civil Service “You’ve truly elevated the spirit of the 123rd PCSA,
Anniversary (PCSA) celebration. infusing it with excitement and fulfillment. Through
Civil servants also enjoyed discounted rates at SM this event, we’ve come to realize the imperative of
Bowling, SM Skating, Game Room, and Star City. CSC Chairperson Karlo Nograles together with embracing a healthy lifestyle not just as an option but
Additionally, Ka Tunying’s extended special pricing for Commissioners Aileen Lourdes Lizada and Ryan Alvin as an integral part of our lifestyle,” he said.
food orders. Acosta led the online Zumba organized by the CSC
Regional Office I as part of the institution’s unwavering Meanwhile, Commissioner Lizada also expressed
Meanwhile, here are the health and wellness facilities commitment to safeguarding the mental and physical appreciation to CSC's partner agencies and
that partnered with CSC: well-being of civil servants. stakeholders for their selfless dedication that enabled Civil servants from various government agencies join the online
• 2 Hands Massage and Wellness the country to celebrate the anniversary of the civil Zumba organized by the Civil Service Commission (CSC) on 1
“To the 1.9 million-strong workers of government, a service and continue providing efficient public September 2023.
• Asian Eye Institute
• EyeSite by Asian Eye Institute very happy and dynamic 123rd PCSA to all of us. This service.
• Blissful Bali Massage Spa and Aesthetic Center morning’s activity marks the start of the month-long
"Happy anniversary sa ating lahat. Patuloy sana Thop Nazareno, "Mañanita" directed by Paul Soriano,
• Dermcare
tayong maging inspirasyon, maging matatag at and "Retirada" directed by Cynthia Cruz-Paz and Milo
• Executive Optical
maging pag-asa. Nawa'y lahat ng ito ay para sa diyos, Paz.
• KR Suarez Optical
para sa bayan," she said.
• Pink Parlour Proceeds from the online Zumba and film showing
• RCC Amazing Touch In partnership with FDCP, registered participants will go to the CSC’s Pamanang Lingkod Bayani, a
• Vitasurg Clinic are also entitled to watch a curated selection of program that honors government workers who died
• Watsons films throughout September via the FDCP channel in the line of duty through the grant of a one-time
at https://fdcpchannel.ph. The film screening will financial assistance plus scholarship opportunities to
There are also nine (9) retail outlets that offered showcase three movies such as "Edward" directed by their family members.
discounts on purchases in-store:
34 35
 123rd PCSA the activity that will raise funds for Pamanang Lingkod NCR Director IV Victoria F. Esber; Public Assistance and
Bayani, a program that honors government workers Information Office Director IV Maria Luisa Salonga-
who died in the line of duty through the provision Agamata; Human Resource Relations Office Director
of one-time financial assistance plus scholarship IV Ma. Theresa C. Fernandez; and Integrated Records
opportunities to their family members. Management Office Director IV Noreen Boots Gocon-
Gragasin.
“We are proud to announce that we have exceeded the
target number of participants for this event by 180%. Among the government agencies which participated
Time and time again, kapag gumagawa tayo ng mga in the event were the Department of Labor and
events kung saan makikita ang pagkakaisa ng mga civil Employment, Department of Public Works and
servants and with a good cause, pinapalabas talaga Highways, Department of Tourism, Department
natin ang ating pagmamahal sa bayan at pagmamahal of Health, Department of Social Welfare and
sa kalikasan,” he added. Development, Department of the Interior and Local
Government, Philippine Space Agency, Philippine
For his part, Mayor Tanjuatco expressed appreciation Statistics Authority, Bureau of Immigration, Human
to the CSC for choosing Yes City as the venue for this Settlements Adjudication Commission, and National
year’s Plant-Run. Museum.

“Karangalan na maging panauhin kayo dito sa Tanay. Also present at the event were representatives from
Tayo ay nasa pinakamataas na bahagi ng Tanay at ang the Office of the President, Bureau of Broadcast
bundok na ito ay bahagi ng upper Marikina protected Services, National Commission on Muslim Filipinos,
area. Boundary rin ito Kaliwa River kung kaya mahalaga Philippine Sports Commission, Philippine Normal
na mapangalagaan ang lugar na ito,” said Mayor University, Development Academy of the Philippines,
Tanjuatco. Tanay Water District, Government Service and
Insurance System, National Council on Disability
Also present during the event were CSC Assistant Affairs, Philippine Commission on Good Governance,
Commissioners Ariel G. Ronquillo, Karin Litz P. Zerna, Office of Civil Defense, Philippine National Police, and
Judith A. Dongallo-Chicano, Nerissa B. Canguilan; CSC Philippine Army.

CSC Chairperson Karlo Nograles (upper middle) together with Assistant Commissioners
Nerissa B. Canguilan, Judith A. Dongallo-Chicano, Karin Litz P. Zerna, and Ariel G.
Ronquillo (lower left) join civil servants in the Tanay, Rizal leg of the Plant-Run. ALMOST 60K JOBSEEKERS PARTICIPATE five-day event, offering positions for fresh graduates,
IN CSC’S ONLINE JOB FAIR first time jobseekers, and other applicants aiming to
Civil Service Chairperson (CSC) Karlo A. B. Nograles be part of the civil service.
announced that a total of 59,740 applicants joined
CSC LEADS TREE PLANTING INITIATIVE Senior Inspector Argie J. Baniel, Provincial Environment this year’s Government Online Career Fair (GOCF) held Agencies with the most number of vacancies included
and Natural Resources Office Forester Ramil Limpiada, from 18 to 22 September 2023. the Department of Transportation – Railways Sector,
TO CELEBRATE CIVIL SERVICE MONTH Small Business Corporation, Insurance Commission,
The Civil Service Commission (CSC) spearheaded the Philippine National Police Rizal Province OIC Provincial
Director PCOL Rainerio M. De Chavez and Bureau of The CSC, in partnership with JobStreet.com, organized Western Philippines University, and Department of
nationwide simultaneous fun run, trail hike and tree Budget and Management – Procurement Service.
planting events collectively dubbed as the Plant-Run Customs Commissioner Guillermo Parayno Jr. the GOCF to offer a virtual platform for eligible
on Sunday, 17 September 2023. The activity is one of jobseekers looking for available opportunities in the
“Happy Philippine Civil Service Anniversary! Nais kong government. Top positions opened during the GOCF week included
the highlights of the celebration of the 123rd Philippine Project Development Officer, Administrative Officer,
Civil Service Anniversary (PCSA). batiin ang lahat ng mga ahensya na kasama natin
ngayon dahil ang PCSA ay hindi lamang anibersaryo “We wanted to invite more people to be part of the Engineer (Civil Engineer), Administrative Assistant, and
ng CSC, ito ay anibersaryo ng lahat ng civil servants, 1.9 million strong civil service as we celebrate the Guidance Counselor.
In the National Capital Region (NCR) and Region IV,
CSC Chairperson Karlo Nograles led government the 1.9 million workforce of the government 123rd Philippine Civil Service Anniversary (PCSA). The
nationwide. Sa Plant-Run po na ito natin makikita na GOCF provided a convenient and accessible avenue Nograles also thanked JobStreet.com for their support
employees in planting indigenous, fruit-bearing, and to the PCSA, saying, “Their continued support to the
bamboo trees in Yes City, Barangay Cuyambay Tanay, tayong mga civil servants, isinasabuhay natin ang lagi for government agencies and interested applicants
nating sinusumpaan tuwing Panunumpa ng Katapatan to interact, share details regarding job openings and GOCF allows us to provide an encouraging environment
Rizal. for those who want a career in the civil service. The
sa Watawat at Panunumpa ng Lingkod Bayan - ang requirements, and potentially apply at the comfort of
pagiging maka-kalikasan,” remarked Chairperson their homes,” said Chairperson Nograles. third week of PCSA highlighted the true value of
Together with Chairperson Nograles were Tanay malasakit by opening possibilities for all sectors in just
Municipal Mayor Rafael A. Tanjuatco, Anti-Red Tape Nograles.
According to CSC Examination, Recruitment, and one click, including persons with disabilities, members
Authority Director General Ernesto Perez, Laguna Lake of indigenous communities, and those identifying
Development Authority General Manager Senando A. He congratulated CSC Regional Office IV, led by Placement Office (ERPO) Director IV Prisco S. Rivera,
Regional Director Maria Leticia G. Reyna, for organizing Jr., 83 government agencies participated during the with diverse sexual orientations, gender identities and
Santiago, Bureau of Fire Protection Calabarzon Fire expressions.”
36 37
 123rd PCSA CSC Chairperson Karlo
Nograles, CSC Commissioners
(from top-bottom) Several government offices join Aileen Lourdes Lizada and
the CCB Partner Recognition Program by holding Ryan Alvin Acosta, together
watch parties for their employees, including with Public Assistance and
the Commission on Elections in Cuyapo, Nueva Information Office Director IV
Ecija; Local Government of Merida, Leyte; City CSC SALUTES TOP 10 AGENCIES WITH and CCB Program Manager
Government of San Jose, Nueva Ecija; and Local HIGHEST RESOLUTION RATE Maria Luisa Salonga-Agamata
Government of Sto. Niño, Samar. deliver their messages during
The Contact Center ng Bayan (CCB) of the Civil
the CCB Partner Recognition
Service Commission (CSC) recognized the leading ten Program.
(10) government agencies for achieving the highest
resolution rates in the CCB Partner Recognition
Program (PRP) which took place virtually on 27
September 2023.

The program, which was one of the highlights of the

month-long celebration of the 123rd Philippine Civil Customer feedback
Service Anniversary (PCSA), featured the innovations
and best practices employed by the CCB’s partner and satisfaction
agencies to inspire fellow government workers in In her message, CSC
championing public service excellence. Commissioner Aileen
Lourdes Lizada extended
CSC Chairperson Karlo Nograles stressed the her congratulations to
importance of this recognition and emphasized its the top government
contribution to the delivery of government services. agencies, reaffirming that
they have demonstrated
"We are thrilled to once again showcase the facility’s that exceptional customer
decade and one-long service as the Filipino citizen’s service can become the
direct line in providing feedback on the efficiency of norm, rather than the exception.
government service delivery. You, along with the rest CSC Public Assistance and Information Office under
of our partner government agencies, have been the “We do not serve for the sake of incentives or rewards. the leadership of Director IV Maria Luisa Salonga-
pillars of public service excellence,” he said. We serve because it is our sworn duty as public servants, Agamata.
and we are motivated by our common goal of client
The resolution rate pertains to how many complaints satisfaction. By providing citizens with tools to report Director Agamata shared, “For our customers who
an agency successfully resolves in comparison to feedback on government frontline services, we are able desperately need assistance from the government
the number of complaints referred by the CCB. In to respond not just to the needs of our stakeholders, – from the follow-up of your pension and release of
cases where agencies had identical resolution rates, but more importantly, promote accountability among your benefits, clarification on your taxes, correction or
their ranking was further determined by taking into government agencies,” said Commissioner Lizada. updates on your personal information in government
account the total number of days it took to resolve the documents, release of clearance, to requests for
complaints received. CSC Commissioner Ryan Alvin Acosta noted that information on government services and many more,
delivering efficient public assistance aligns perfectly the CCB will continue to serve and assist you.”
The agencies with a resolution rate of 100% for Fiscal with Republic Act No. 11032, or the Ease of Doing
Year 2022 are the Social Security System, Department Business and Efficient Government Delivery Act of Chairperson Nograles further announced that the
of Foreign Affairs, Home Development Mutual Fund, 2018. CCB is in the process of enhancing and ensuring the
Philippine Statistics Authority, Department of Social future readiness of its contact center infrastructure.
Welfare and Development, and the Philippine National “We hope that our collective efforts in curbing red The CCB recently completed a series of benchmarking
Police. tape, improving efficiency, and digitalizing our facilities and consultation activities aimed at identifying the
and processes will ultimately result in the best possible optimal contact center systems and practices for the
They were followed by the Bureau of Internal Revenue quality of our services—the kind of service that has digital era. Additionally, the CCB intends to modernize
with 98.08%, Department of Education with 93.91%, impact. We want our customers to like transacting its customer relationship management or the CRM
Land Transportation Office with 92.16%, and Land with the government, and not to be turned off by it,” System and its associated hardware.
Registration Authority with 84.62%. said Commissioner Acosta.
“Rest assured that the CCB is in the process of upgrading
During the program, officials and representatives About the CCB and future-proofing its contact center infrastructure to
from the awarded agencies shared their initiatives to Established on 27 September 2012, the CCB is ensure that it can give the best service to the Filipino
pursue data-driven decision-making and promote a pioneering government feedback mechanism people. We once again congratulate all our honorees
accountability through the utilization of information instituted through valuable partnerships with the in this virtual program, and hope to serve with you for
and feedback derived from CCB reports. public and private sectors. The CCB is managed by the many years to come,” he ended. •

38 39
 Acting Australian Ambassador to the Philippines
Dr. Moya Collett (2nd from right) and CSC
Chairperson Karlo Nograles (3rd from right)
join other CSC officials during the two-day HR
Symposium on 26-27 September 2023.

Government leaders and human resource management practitioners gather for the biggest HR conference in the government, the 2023
Public Sector HR Symposium, held on 26-27 September 2023 at the World Trade Center in Pasay City, Metro Manila.

Public HR practitioners
nationwide gather for a
symposium on dynamism

O
Assistant Commissioners Ariel G. Ronquillo
and Jo Ann M. Burgos, and Acting Assistant
Commissioners Judith Dongallo-Chicano, Karin
Litz P. Zerna, and Nerissa B. Canguilan lead the

HR
ceremonial ribbon-cutting of the
CSC-LMS Booth.
ver 4,500 government
leaders and human resource In his keynote address, CSC Chairperson Karlo A. parts of the country. For his part, Commissioner
management practitioners B. Nograles underscored the critical role of the Acosta implored all participants to lead the way
(HRMPs) participated online CSC, as the central HR institution of the Philippine in creating a dynamic public service. “Crafting a
and in-person in the biggest HR bureaucracy, in revolutionizing the HR management dynamic organization is a journey, and I beseech
conference in the government, of the 1.9 million government workforce. He shared every one of you to be the bold torch bearers who will
the Civil Service Commission's that digitalization is a crucial component of HR light the way forward toward a brighter and better
(CSC) 2023 Public Sector HR management, governance, and service delivery. Philippines,” said Commissioner Acosta. Meanwhile,
SPOTLIGHT Symposium, on 26 and 27
September 2023, at the World Trade Center in Pasay
“By leveraging digital tools and innovation, we can
streamline processes, enhance service delivery, and
Mayor Calixto-Rubiano expressed her appreciation to
the CSC for choosing Pasay City as the venue for the
City, Metro Manila. With the theme "Cultivating a empower our civil servants to serve the public with HR gathering. To kickstart the sessions, CSC Acting
Dynamic Culture for Resilient and Sustainable Public greater efficiency and effectiveness. We want to ensure Assistant Commissioner Judith Dongallo-Chicano
Sector Organizations," this year's symposium explores that our government workers are open to innovation, gave an overview of the Symposium.
into the key attributes of dynamic organizations creative thinking, and experimentation in the use of
that can effectively harmonize organizational digital tools such as big data, crowdsourcing, and Acting Australian Ambassador to the Philippines
performance with economic, environmental, and systems thinking,” said Chairperson Nograles. Dr. Moya Collett also graced the event by sharing a
societal considerations for future generations. message from the Australian Government. “Now
The symposium’s main objective is to empower During the first day of the Symposium, CSC on its 10th year, the Public Sector HR Symposium
participants to discern diverse strategies for nurturing Commissioner Ryan Alvin R. Acosta and City demonstrates Australia’s longstanding commitment
dynamism at various levels: personal, organizational Government of Pasay Mayor Imelda G. Calixto- to support human resource and organizational
and societal to create individual action plans on how Rubiano, represented by Chief of Staff Eric D. Pardo, development in the Philippines. Australia is so
to apply these strategies in the workplace. welcomed participants who came from different pleased that this symposium has helped build a

40 41
 launched its CSC Learning Management System (CSC-
LMS). CSC Chairperson Karlo Nograles showcased the
powerful features and capabilities of the CSC-LMS,
and how the system will empower more civil servants
with continuous professional development. “The
CSC-LMS is more than just a platform. It is a testament
to our unwavering dedication to continuous learning
wherever you are, and whenever you want it to be,”
remarked Chairperson Nograles. He also thanked
its training arm, the Civil Service Institute (CSI), for
developing LMS with the support of the University
of the Philippines Open University and various
stakeholders.

The participants were gifted with first and special

access to the CSC-LMS and one (1) free Leadership
eLearning course. All government workers are also
entitled to avail of a free eLearning Course on Public
Service Values Program. Assistant Commissioners
CSC Commissioners Aileen Lourdes A. Lizada (left) and Ryan Alvin R. Acosta (right) implore all participants of the two-day HR Ariel G. Ronquillo and Jo Ann M. Burgos, and Acting
Symposium to champion dynamic civil service. Assistant Commissioners Judith Dongallo-Chicano,
Karin Litz P. Zerna, and Nerissa B. Canguilan led the
ceremonial ribbon-cutting of the CSC-LMS Booth in
the Symposium.
whole community of practice across the Philippine No. 8291 and its corresponding Implementing Rules
government.” The Australian Government, through and Regulations with the objective of promoting Aside from the CSC-LMS, the CSC also introduced
the Australian Aid, has sponsored the conduct of the a more comprehensive and humane retirement another digital system—the Online Appointment
HR Symposium since 2013. package for the public sector. Processing System or OAPS. According to CSC
Commissioner Acosta, OAPS facilitates the evaluation
Organized by the CSC’s training arm, Civil Service To end the first day of the HR Symposium, Ms. Toni and attestation of the appointments of government
Institute (CSI), the first day of the HR Symposium Miranda, Speaker, Coach, and President of Radiance workers. In his message, he pointed out that OAPS
was packed with five (5) plenary sessions focused Image Consultancy had an engaging discussion on aims to streamline and improve the processing of
on personal, organizational, and societal dynamism. Organizational Dynamism: Unleashing Power in the appointments in the government. “OAPS represents
International speaker Ms. Michiru Tamanai, Managing Workforce and Positive Team Dynamics. A networking a calibrated leap forward as it eliminates the need for
Director of Lotus Global Advance Pte. Ltd. & former activity among all participants was also conducted. the cumbersome submission of extensive supporting
HR professional at UNICEF, the UN and WHO started documents to the CSC. It also allows appointment
the plenary by discussing “Dynamic Leadership and The participants also enjoyed visiting the exhibit attestation to be completed virtually anywhere,
HRM”. She highlighted that dynamic leadership is booths of various organizations such as the Australia making the process smoother and more convenient
the ability to lead with flexibility, adaptability, and Awards and Alumni Engagement Program; PLDT, for users.” The CSC will begin implementing OAPS in
responsiveness. Another international speaker was Inc.; Business Maker Academy, Inc.; Asea Metrics phases next year.
Ms. Mega Irena, Assistant Director/Head of Labour HR Solutions; Ateneo De Manila University Center
and Civil Service Division of the ASEAN Secretariat. In for Organization Research and Development; In a talk show hosted by Mr. Mark Malitan, Chief HR
her talk, she imparted best practices of dynamism in Personnel Officers Associations of the Philippines, Specialist from the CSC's Civil Service Institute (CSI),
the ASEAN region. Inc.; BusinessCoach, Inc.; Center for Empowerment content creators Teacher Maureen Madiano-Vinas
Seminars and Workshops Inc.; Guthrie-Jensen Participants from different government agencies nationwide enjoy of the Department of Education and storyteller and
During the afternoon sessions, Mr. Roderick M. Consultants, Inc.; R. Walker Business Consulting;
engaging discussions and activities from esteemed speakers and food content creator Chef Angelo Guidon shared
guests.
Napulan, Director IV of the Department of Health Human Resource Innovations and Solutions; and The their insights on organizational dynamism—how to
tackled “A New Wave of Dynamic Wellness” and Profiles Group of Companies. engage stakeholders through digital content creation.
provided concepts and practical strategies on how They offered participants tips on how to stand out
to achieve the wellbeing of every member of an Interactive discussions on organizational and societal The CSC unveiled its newest learning and and pique the audience's attention through digital
organization. CSC Commissioner Aileen Lourdes dynamism and the unveiling of two digital systems of development system. True to its vision to be the leader content. Digital information, as they have cited, will
A. Lizada, in her plenary session titled “Revitalizing the Civil Service Commission (CSC) were the highlights in empowering people and organizations in Human urge viewers to take action, to be productive at work,
Retirement Benefits for a more Dynamic Workforce”, of the second day of the 2023 Public Sector Human Resource and Organizational Development, and in and to use the knowledge obtained to apply it to their
discussed the proposed amendments to Republic Act Resource (HR) Symposium. serving the public through digital services, the CSC everyday lives.

42 43
 HEALTH and WELLNESS

Gov’t workers join

nationwide blood drive
Civil servants from various
government agencies participate
in the nationwide blood drive
Participants gain valuable insights from the presentations of
organized by the Civil Service
Department of Science and Technology Director IV Cezar R. Pedraza
Commission (CSC) from 19 to 21
(left) and CSC Civil Service Institute Director IV Fernando M. Porio
September to celebrate the 123rd
(right).
Philippine Civil Service Anniversary
(PCSA).

To further the discussion on organizational dynamism,

Mr. Cezar R. Pedraza, Director IV, Department of
Science and Technology (DOST) talked about their
agency’s digital transformation program or DOST DX.
He shared their Enterprise Frameworks Map, solutions
architecture, and software development pack, as well
as their roadmap from 2022 to 2026. Meanwhile,
Ms. Amy Gildea, Managing Director of Tetra Tech
Aside from the plenary sessions, the HR Symposium also feature
International Development, shared in her session exhibit booths of various organizations.
titled “Backing the Bold: Purposeful Actions for an
“Everyone” Culture” the power of diversity, equity,
and inclusion during a crisis, and how organizations A segment of the Symposium was also dedicated
can promote and foster it. to recognizing 48 outstanding accredited external
assessors of the Program to Institutionalize
In another session, CSI Director IV Fernando M. Porio Meritocracy and Excellence in Human Resource
introduced the ASEAN Gender Mainstreaming in Management (PRIME-HRM) of the CSC. These human
Human Resource Toolkit, which serves as a guide in resource management officers help the CSC in
the assessment of gender mainstreaming initiatives implementing the said program.
in four Human Resource program areas and in the
identification of learning needs, among others. Before ending the Symposium, CSC Assistant
Commissioner Ariel G. Ronquillo thanked all
A panel discussion on good governance was participants. “On behalf of the Commission, I would
also conducted. Moderated by Acting Assistant like to express our sincere gratitude to each and every
Commissioner Nerissa B. Canguilan, representatives one of you: our participants. Your presence and active
from three government agencies served as speakers, participation have served as the lifeblood of this
namely Dr. Lizan E. Perante-Calina, Dean, Graduate event, and it is through your contributions that this
School of Public and Development Management, symposium has evolved into the grand assembly of
Development Academy of the Philippines; Dr. minds that it has become.”
Reginald Ugaddan, Director, Center for Local and
Regional Governance, University of the Philippines- The Symposium ended on a high note through the
National College of Public Administration and integration of Mr. Arun Gogna, Motivational Speaker
Governance (UP-NCPAG); Thelma T. Vecina, Executive and Founder of Creative House, Inc. Participants
Director, Local Government Academy; and Dr. Alex prayed, laughed, and danced together, happily
Brillantes, Professor Emeritus of Public Administration concluding the two-day conference. •
and former Dean, UP-NCPAG.
44 45
 HEALTH and WELLNESS
C
civil servants conduct
medical mission for the LunChat with CSC is the Commission’s monthly online broadcast that features an in-depth discussion of CSC’s policies, programs,
and activities. Catch it live on the CSC Facebook Page (www.facebook.com/civilservicegovph) and YouTube channel
www.youtube.com/@CSCPHmedia every last week of the month.

underprivileged Watch the previous episodes by scanning the QR codes or visiting the links below:

JULY EPISODE
Drumbeating of the 123rd Philippine Civil Service
Anniversary with Civil Service Commission
Assistant Commissioner for Legal Ariel G.
Ronquillo and Public Assistance and Information
Office Acting Director III Fiaberna U. Salumbides.
July episode talks about 'what to expect?' as
the entire nation celebrates its civil service
anniversary.

AUGUST EPISODE
As the 123rd Philippine Civil Service Anniversary
gets near, Public Assistance and Information
Office Director IV Maria Luisa Salonga-Agamata
excites civil servants and stakeholders about the
Contact Center ng Bayan: Partner Recognition
Program. Meanwhile, Civil Service Institute
Acting Director III Emylin O. Severo gives
exhilarating updates about this year's biggest and grandest
gathering of public sector HR personnel —the 2023 Public Sector
HR Symposium.

SEPTEMBER EPISODE

Chief HR Specialist of the Office for Financial

and Assets Management Sam V. Manglicmot
gives out helpful information about the 123rd
PCSA: Special Treats for Government Workers.
The discussion includes partner merchants, their
promos and discounts, and the mechanics for
availing the 2023 Special Treats.

In celebration of the 123rd Philippine Civil Service Anniversary (PCSA), government officials and employees
from various regions in the country conduct the Medical Mission of Government Workers.

46 47
 In 2022, the CSC introduced Policy Highlight as its new monthly video content
on Facebook and YouTube.

If you are an HR practitioner looking to brush up on information about guidelines

and procedures, or a government worker who would like to understand HR
policies better, make sure to check out Policy Highlight. In this series of videos
and resource materials, the CSC shares highlights of HR policies to continue

HIGHLIGHT
informing civil servants of updated or new rules, or of existing guidelines that
respond to current issues and concerns.

Check out the episodes on facebook.com/civilservicegovph and on youtube.

com/@CSCPHmedia.

JULY JULY
A truly inspiring Filipina scientist in the country.
Championing scientific research and forging ahead
This month’s Policy Highlight talks about CSC Resolution No.
genomic studies in the Philippines. Know more 2300248 or the Amendment to Section 4 of the 2017 Omnibus
about Dr. Cynthia P. Saloma, Executive Director of Rules on Appointments and Other Human Resource Actions
the Philippine Genome Center. or ORAOHRA, as amended.

AUGUST
AUGUST The Policy Highlight for August tackles the Amended
Implementing Rules and Regulations of Republic Act No.
Dr. Edward Adolfo Barlaan, Professor VI of the
9242 or the Philippine Tropical Fabrics Law. The amendment
University of Southern Mindanao, has made a huge
impact on the nation's agriculture using his cutting-
hopes to resolve the loopholes of the initial IRR and ultimately
edge technology. Find out how his inventions and remove all hindrances to the effective implementation of the
research massively helped Filipino farmers. law.

SEPTEMBER

SEPTEMBER
September Policy Highlight talks about the Types of Leaves
for government employees. It discusses the specifics of a
particular leave, as well as the qualifications for government
A teacher worthy of emulation. Ju-Im Tefora Jimlan, employees interested to avail the leave.
Head Teacher I of Tamalagon Integrated School,
has shown immense dedication to helping Filipinos
in need throughout his career. Discover how his
tireless commitment helped the people inside and
outside his community.

48 49
C.S.I.
Civil Service Issuances Public Sector Labor-Management Council
Civil Service Commission Central Office Building
Batasang Pambansa Complex, Constitution Hills, Diliman, 1126 Quezon City
Telefax No. 931-4149

ELECTRONIC FILING AND POSTING THROUGH SOCIAL Number : 1, s. 2023

MEDIA PLATFORMS OF PETITION FOR ACCREDITATION AND
APPLICATION FOR COLLECTIVE NEGOTIATION AGREEMENT Promulgated : 2 February 2023
(CNA) REGISTRATION
x--------------------------------------------------------------------------------------------x

PSLMC RESOLUTION email addresses prior to sending their applications. All That in case of electronic filing, the application for Quezon City.
submissions through electronic mail shall be sent to CNA registration and the supporting documents shall
[email protected] or any other official email communicated be in portable document format (PDF). It is understood
WHEREAS, Section 2 (5) of Article IX-B of the 1987 Philippine
by the HRRO. that PDF is a computer file format for the transmission (Sgd.) Atty. KARLO A. B. NOGRALES
Constitution provides that right to self-organization shall not be denied to
of a multimedia document that is not intended to be Chairperson, Civil Service Commission
government employees; In case of electronic filing, the petition for edited further and appears unaltered in most computer CHAIRPERSON
accreditation and the supporting documents documents.4
WHEREAS, by virtue of Section 15 of Executive Order (E.O.) No.
shall be in portable document format (PDF). It is
180, s. 1987,1 the Public Sector Labor-Management Council (Council) (Sgd.) Atty. BENEDICTO ERNESTO R. BITONIO, JR.
understood that PDF is a computer file format for the That the electronic filing of the application for CNA
is empowered to promulgate the necessary rules and regulations to
transmission of a multimedia document that is not registration shall be sufficient basis to process the Undersecretary
implement the E.O.;
intended to be edited further and appears unaltered petition or application. However, the Certificate of CNA FOR
WHEREAS, under E.O. No. 180, s. 1987 and its implementing rules in most computer documents.2 Registration shall be released only upon submission BIENVENIDO E. LAGUESMA
and regulations, registered employees’ organizations may file a Petition for of the original documents to the HRRO. Secretary, Department of Labor and Employment
The electronic filing of the petition for accreditation
Accreditation to become the sole and exclusive negotiating agent (SENA) VICE-CHAIRPERSON
shall be sufficient basis to process the petition or Digital Certificates registered with the Department
of all the rank-and-file employees in an agency;
application. However, the Certificate of Accreditation of Information and Communications Technology5 or
WHEREAS, the SENA may negotiate with management and enter into shall be released only upon submission of the wet ink signatures may be used in signing the petition
original documents to the HRRO. for accreditation and all its support documents. (Sgd.) MARIA EDITA Z. TAN (Sgd.) Atty. RAUL T. VASQUEZ
a CNA for the benefit of all rank-and-file employees in the agency;
Undersecretary Undersecretary
WHEREAS, the CNA between the SENA and management may be Digital Certificates registered with the Department d) Section 2 (a), Rule XIII: FOR FOR
registered with the Civil Service Commission (CSC) to enjoy the benefits of Information and Communications Technology3 or BENJAMIN E. DIOKNO JESUS CRISPIN C. REMULLA
wet ink signatures may be used in signing the petition Section 2. Requirements for registration. – The CNA
and protection provided for under the Implementing Rules and Regulations Secretary, Department of Finance Secretary, Department of Justice
for accreditation and all its support documents.” must be accompanied with the following documents,
(IRR) of E.O. No. 180, s. 1987;
which must be certified under oath by the secretary of the MEMBER MEMBER
WHEREAS, Section 2 of Rule VIII of the IRR as amended by PSLMC b) Section 6, Rule VIII: employees’ organization and attested by its president:
Resolution No. 5, s. 2015, provides for the venue and manner of filing of (Sgd.) AMENAH F. PANGANDAMAN
Section 6. Action on the petition. – Immediately upon (a) a statement that the CNA was posted in at
petition for accreditation; Secretary, Department of Budget and Management
receipt of the sworn petition for accreditation and after least two (2) most conspicuous places in the principal
WHEREAS, Section 1 of Rule XIII of the IRR provides for the venue evaluation as to the completeness of the petition and address of the agency and in all its regional offices/ MEMBER
and manner of filing of application for CNA registration; supporting documents, the CSC-PRO shall require branches, if any, at least seven (7) calendar days before
the petitioner-employees’ organization to post in a its ratification. Attested by:
WHEREAS, Section 6, Rule VIII of the IRR requires the petitioner- conspicuous place within the premises of the agency
employees’ organization to post in a conspicuous place within the and its regional offices/branches, if any, the Notice of the The sole and exclusive negotiating agent (SENA)
premises of the agency and its regional offices/branches, if any, the Notice may also post in social media platforms of the agency (Sgd.) MA. THERESA C. FERNANDEZ
Petition for Accreditation for a period of ten (10) calendar
of the Petition for Accreditation for a period of ten (10) calendar days from days from receipt thereof; or employees’ organizations. Provided, that such Director IV, Human Resource Relations Office
receipt thereof; social media platforms are accessible to all employees Civil Service Commission
The employees’ organization may also post in of the agency and the same shall be included in the Head, PSLMC Secretariat
WHEREAS, Section 2 (a) of Rule XIII requires that the CNA be posted social media platforms of the agency or employees’ certification submitted by the President of the SENA.
in at least two (2) most conspicuous places in the principal address of the organizations. Provided, that such social media
agency and in all its regional offices/branches, if any, at least seven (7) platforms are accessible to all employees of the This Resolution shall take effect fifteen (15) days after publication in
calendar days before its ratification; agency and the same shall be included in the the Official Gazette or newspaper of general circulation.
WHEREAS, the Council recognizes the need to issue policies to adapt certification submitted by the President of the
to the electronic, digital media and technology trends thus effectively employees’ organization. __________________________

1
Providing Guidelines for the Exercise of the Right to Organize of Government Employees, Creating a Public Sector Labor-Management Council, and for Other Purposes
responding to the needs of the employees’ organizations. c) Section 1 of Rule XIII: 2
Definition of Pdf by Merriam-Webster as used in CSC MC No. 09, s. 2017.
WHEREFORE, the Council RESOLVES to amend Sections 2 and 6
3
Department Circular No. 06, s. 2020 “Guidelines on the Application and Issuance of PNPKI Digital Certificates for External Clients during the state of Public Health Emergency”
Section 1. Where to file. – Within thirty (30) calendar 4
Definition of Pdf by Merriam-Webster as used in CSC MC No. 09, s. 2017.
of Rule VIII (Petition for Accreditation) and Sections 1 and 2 of Rule XIII days from the execution of a Collective Negotiation 5
Department Circular No. 06, s. 2020 “Guidelines on the Application and Issuance of PNPKI Digital Certificates for External Clients during the state of Public Health Emergency”
(Application for CNA registration) to read as follows: Agreement (CNA), the parties thereto shall submit to
a) Section 2, Rule VIII: the CSC-PRO four (4) signed original copies of the
agreement.” Daily Tribune, 12 October 2023

Section 2. Where to file. – The employees’ organization

seeking accreditation shall file with the CSC-HRRO a That the application for CNA registration may be
sworn petition for accreditation signed by a majority of filed personally, by registered mail, courier service,
the rank-and-file employees of the negotiating unit it or electronic mail. For filing through electronic
seeks to represent. The petition for accreditation may mail, employees’ organizations shall officially
be filed personally, by registered mail, courier service, communicate with the Human Resource Relations
or electronic mail. For filing through electronic mail, Office (HRRO) their official email addresses prior to
employees’ organizations shall officially communicate with sending their applications. All submissions through
the Human Resource Relations Office (HRRO) their official electronic mail shall be sent to [email protected] or
any other official email communicated by the HRRO.

50 50 51
52