COLLEGES OF BUSINESS AND ECONOMICS
DEPARTMENT OF MARKETING MANAGEMENT
PRACTICAL ATTACHMENT REPORT ON
COOPERATIVE BANK OF OROMIA SODO IN TOWN
BRANCH
BY:- Tamirat T/ Mariyam
ID.No, Msm/we/196/12
APRIL, 2024
Wolaita sodo, Ethiopia
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1. Acknowledgement
First of all I would like to thank the almighty God for his blessing and permission to realize my practical
attachment. Next my special thanks to my advisor.... (Head) for her valuable support and contribution
throughout the development of this attachment. I also would like to express my deepest gratitude to Mr.
Isayas Yemenu (Customer Service Manager) for his great professional guidance and valuable support
with frequent follow up my activities and guide me for the success of my practical attachment. I would
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like to thanks employers especially hymanot samuel (senior customer service officer) and customers who
were friendly help me by giving genuine response.
Finally, I have great thanks for my family, especially T/ Mariyam (Father) andYoseph(Brother) for their
unreserved help and advice.
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2. Table of Contents
1. Acknowledgement....................................................................................................................................i
2. LIST OF ACRONYMS
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4. Part one: Organizational Report..............................................................................................................1
4.1 Background of the organization.........................................................................................................1
4.2. Cardinal issues (Mission, Values, vision and objective).....................................................................1
4.3 Organizational Structure (how the organization is organized to achieved the aforementioned
objectives and mission)...........................................................................................................................3
4.4The extent to which the organization is realizing its Vision, missions and performances of the
organization in relation to its objective...................................................................................................4
4.5 Strength, weakness, opportunity and threats(SWOT)analysis of the organization............................4
5. Part Two: Activity Report........................................................................................................................7
5.1 Back ground of the department/division where you have been working.........................................7
5.2.Objectives and major responsibilities as well as activities of the department or division.................7
5.3 Your responsibilities and major activities of as a member of department........................................8
5.4 performance evaluation your activity...............................................................................................9
5.5. Problems encountered on the job and remedial measures you have taken....................................9
5.6. Problem division or department and suggested solutions..............................................................10
6. Part Three: Attachment Evaluation.......................................................................................................11
6.1 Rationales of the practical attachment............................................................................................11
6.2 significance of practical attachment................................................................................................12
6.3 Relevance of organizations and your activities to your study..........................................................12
6.4 Applicability of the theories and others in class on the real world or practical work environment.12
6.5Major problems that you faced during the attachment and suggested solutions............................13
7.Part Four: Conclusions and Recommendations......................................................................................14
7.1 Summary and Conclusion................................................................................................................14
7.2 Recommendation............................................................................................................................14
8. Reference and Appendix......................................................................................................................16
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8.1 APPENDIX........................................................................................................................................16
8.2REFERENCE.......................................................................................................................................16
List of acronyms
CBO -Cooperative bank of Oromia
ATM-Automated Tele Machine
CSM-Customer service manager
SCSO-Senior customer service officer
CRO-customer relation officer
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1. Part one: Organizational Report
1.1 Background of the organization
Cooperative Bank of oromia (CBO ) is established to provide all banking service and products. It was
registered on 29 October 2004 in accordance with article 304 of the commercial code of Ethiopia. It was
established and licensed by national bank of Ethiopia in line with the proclamation no. 84/1994 that
provides for licensing and supervision of banking businesses. It started operation on 8 thmarch 2005, with
paid up share capital of birr 112 million. The cooperative bank of oromia has developed.cooperative bank
of Oromia in Sodo town branch is one recently opened branches of cooperative Bank of Oromia. It has
been established on June 27, 2015.It was located in Sodo city administration. The cooperative bank of
oromia Sodo town branch started working with 20 employees.
1.2. Cardinal issues (Mission, Values, vision and objective)
Mission of the organization
To provide full-fledged and customer responsive banking services for cooperative societies ,
individuals, and other entities with special emphasis to agricultural and agro-based businesses
financing and to maximize share holders value through use of competent and disciplined
employees , visionary leaders, and modern banking technologies .
Values of the organization
Customer satisfaction.
Integrity, Honesty and loyalty.
Valuing customers comment
Learning organization.
Cost consciousness
Concern for community
Team sprit
Vision of the organization
To be the leading private bank in Ethiopia by 2025.
Objective of the organization
Every organization is established for their own objectives. To achieve they have to work hard
and follow up effectively.
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Cooperative bank of oromia Sodo town branch has the following objectives.
To promote saving culture and create access to loans.
To maximize share holders value.
To maximize customer satisfaction
To develop competence with other private banks.
To establish performance base incentives
To enhance and facilitate the development of the country
To maximize profit of the bank by creating difference
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1. 3 Organizational Structure (how the organization is organized to achieved
the aforementioned objectives and mission)
The organizational structure is formal pattern of interactions and coordination designed by a
manager to like the task of individual and group in achieving organizational goal.This organizational
structure of cooperative bank of oromia Sodo town branch are realizing organizational
performances and organized to creates network hierarchy inter-relationship based on chain of
command in order to achieve aforementioned objectives.
BRANCH MANAGER
CUSTOMER SERVICE MANAGER SENIOR CUSTOMER SERVICE ACCOUNTANT
OFFICER/CASHIER
LOAN OFFICER
CUSTOMER
RELATION OFFICER
LOAN OFFICER
CUSTOMER
SERVICE OFFICER
FOREIGN
1. 4 Strength, weakness, opportunity and threats(SWOT)analysis of the
organization
Strength of the organization
The ethical policy is part of the banks constitution.
The bank offers a variety of retail banking services.
Current accounts, Mortages, Loans
Credit cards
Investments e.t.c
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The caters to a wide customers base including;
Individuals
Businessmen
Corporate customers
The bank provides its customers with latest technologies or facilities.
Internet banking
Mobile banking.
Weakness of the organization
Lack of internal design
Lack of huge employee
Lack of fast electronic
Delay on ATM machine
Crowded working environment.
Lack of strong advertising strategy.
Opportunity of the organization
Name of the bank to be belongingness.
The logo names cooperative which support farmer.
The cooperative bank of oromia in sodo branch has a large number of customers and
market opportunity because of its location near to Zion business and Technology
College.
The development of infrastructure in that area and availability of international hotels
are a great opportunity for the Sodo town branch.
The bank should come up with better management and be more transparent in order
to restore customer’s confidence in the processes of the bank.
The availability of large students around there and fast growth of population is good
opportunity for increase bank customer.
Availability of qualified work force in the market.
Development of information technology.
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1.5. Activity Report
1.5.1 Back ground of the department/division where you have been working
Customer account and transaction service department is one of the sectors of cooperative bank of
Oromia Sodo town branch. It performs its duties and responsibility by setting specific and feasible goals
and objectives which support to speed up customer satisfaction and profit maximization of the bank.
1.5.2.Objectives and major responsibilities as well as activities of the
department or division.
Objective of the department
To ensure standardization and uniformity in the customer service process.
To smoothly implement integrated banking solutions in retail banking operation of customer
service process.
To have single source of reference to perform.
To determine duties and responsibilities that each employee at all level in the customer
service process.
To provide efficient and quality service to its customers.
1.5.3. performance evaluation your activity
My performance evaluation forms is replied on paper I brought to them as I have taken
from the colleges of business and economics of Sodo University and it is posted at the
back of this paper.
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While I was in organization I can say that I have performed activity assigned to me
effectively. I have used my time, effort and property in a accurately and respect the
command of senior worker and try to do what they ordered me.
In order to realize the objective of cooperative bank of oromia in sodo branch are trying
to do their best in order to achieve organizational objective.
In order to achieve realize its mission and vision it is under taking the objective in order
to the cope up with different problems.
1.5. 4. significance of practical attachment
The main objective of this practical attachment is to produce well qualified , confident and
competent skilled students. It has the following significances.
It enable the students to easily identified problems and how the solution is made.
It held to identify the students how they are sensitive to execute their responsibility.
The students should be understand that theories are applicable
It increases the confidence of the students.
Benefiting university in such a way that can produce well trained man power, gathering.
1.5.5 .Conclusions and Recommendations
1.6. Summary and Conclusion
This practical attachment contains information, include introduction, background of the
organization, cardinal issues, goals of the organization, organization’sstructure, etc. It covers
background of cooperative bank of Sodo town branch. The organization is standing for
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promoting gender mainstreaming women empowerment and respecting women and child right
by launching the “Gaammee junior account” that means childrens saving account and “Siinqee
saving account” that means womens saving account. Working toward elimination of
discrimination and violence against women and child.
I observed some issues like the professional status of the staff members, punctuality of the staff
members and gender in the organization.
Generally, I gained some experience due to this practical attachment such as how to work in
cooperation with other, etc. The main problem I found, societyhave low information about
banking system, negative attitude of society toward the term bank and department. Lack of
information and lack of enough time are other problems; however, I tried to do my best in order
to overcome or give related solution to those challenges.
1.7.Recommendation
During this practical attachment i have observed many problems that should be solved by the
banks managerial bodies. Therefore, I would like to suggest on some issues that I observed
during accomplish my practical attachment in Hawassa districtat cooperative bank of oromia
Sodo town branch. Firstly, I would like to suggest on the effort of the office toward promoting
development of bank system study area. Banking system is the process of treating every banking
activity and is also way creating strong relationship with customer. It is the development issues
that recognize the involvement (participation) of both male and female in development process.
However, the office is lag behind in order to promote growth which is the backbone of
development. This is due to lack of enough informationin the organization which play a great
role in order to meet its objective. The organization needs to change this situation by looking for
bank expert and should hire well equipped and skilled man power which play a great role in
order to promote banking system.
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1.8. Reference and Appendix
1.8.1 APPENDIX
ATTACHMENT:- is documents that attached to some work of value.
• Is a documents that spent short time working with an organization.
DOCUMENT:- source of information that give information about something.
REPORT:- to give information about something that they have asked or done to find out
aboutsomething.
1.8 2REFERENCE
The Cooperative bank of Oromia annual report 2013/14.
The website of the organization;www.coopbankoro.et, http//www.CBO
service/Browser Service/.
The interview; information from the managers and employers of the
organization and from observation.
The daily and weekly activities.
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