FFI MENT — 1 sutra RUSH RAT sncrcose CY ) coor: CUCKNOW Guidelines: Stud: 1s to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided in/below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto 2 hours to submit the Assignments A_Fillin the blanks 1. Continental _ Pian offers room tariff and breakfast. 2. Pallanjce Pestonji_started the first luxury-hotel in Bombay (Mumbai) in 1840. 3. HRACC_has been set up and it inspects and assesses the hotels for star rating. 4.In 1903, Jamshetji Nusserwanji Tata constructed the Taj mahal Hotel in Bombay (Mumbai) 5. self-respect is very important as it signifies respect for others and values for other people’s time. 6. The orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of Asia. 7. The cruise is an anchored passenger ship (which is not seaworthy) that is operated as a deluxe hotel. 8.housckeeping and accounting are two main Support Centers in a hotel. 9. floor limit is the credit limit given by the credit card company to the cardholder. 10. Retention charge is the money paid by the guest in orderto guarantee his reservation. 11. ASkipper is a guest who leaves the hotel without settling his bill. 12. Always answer a phone call within three rings. 413. A guest who checks in as part of a group is called a member of an group 14. The rack __rate is the maximum rate charged for a room and is featured in the tariff card. 15. A. walkin guest checks-i to the hotel, but he does not have a confirmed reservation. B__Tick the correct option 1. A tariff calculated at 75% of the Rack Rate. DD rack rate D1 bay rate Write the correct choice: __dayrate 2. Credit limit given to the card holder by the credit card company. C0 Floor Limit 1 House Limit Write the correct choice: floor limit 3. The number of in-house guests in a hotel at any paint of time. 1 House use (0 House Count Write the correct choice: house count 4, Aguest who is not given any credit facility in the hotel. © Noshow O No Post Write the correct choice: no show 5. This Plan includes room tariff only. OO continental Pian 0 European Pian Write the correct choice: ‘european plan 6. These are deluxe hotel properties with a helipad facility O Floatels C1 Lotets Write the correct choice: lots7. This vouchers filled up for complimentary items to be given to the guest. (1 Amenities Voucher ( vero voucher Write the correct choice: amenities voucher 8. This form is filled up by the guest on arrival 0 Reservation Form O Registration Farm Write the correct choice: epistration form 9. Filling up of this form is mandatory for foreigners, on arrival 0 Errand Card Oc Form Write the correct choice: *Cform 10. This Master Key opens even double locked rooms. ( Grand Master Key CJ General Master Key Write the correct choice: _grand master key 11. This person is authorized to encash foreign currency. C1 outlet cashier C1 Front office Cashier Write the correct choice: ___front office cashier 12. This form of payment is not acceptable for bill settlement. O Traveller's chequePersonal cheque Write the correct choice: personal cheque 13. This guest has a confirmed reservation, but does not NoShow Oo O understay Write the correct choice:__Noshow __ 14, The number of rooms occupied in a hotel at any point of time. D Availability 0 Occupancy Write the correct choice: _occupancy _A_Tme/ False 1. The American Plan includes room tariff, breakfast and either lunch or dinner. True/False Ans_False C_True/ False 1. The American Plan includes room tariff, breakfast and either lunch or dinner. True/False Ans__False 2. Rotels are trains which have been converted into hotels. True/False Ans. true 3. FHRA\ helps the Hospitality Industry to grow, prosper and keep in pace with the development in the International scenario. True /False Ans. __false 4. Heritage hotels must provide car parking, garage, accommodation, rest facilities. True/ False Ans. _ false 5. Room sales accounts for more than 50% of total hotel sales, True/False Ans. _true 6. A cooperative attitude is the essence of teamwork.True/False Ans, rue 7. Always establish eye contact while speaking to the guest. True/False Ans, true 8, The Concierge looks after reservation of rooms, True/False Ans. __false.9. House Count is the number of in-house guests at any given time. True/False Ans. true 10.Whenever speaking on the phone, you must do it with a smile. True? False Ans. __true 11. Punctuality is not a necessary quality to have. True/False Ans. __ false 12. A motel is a hotel that provides gambling facilities. True/False Ans. _ false 13.Amenities Voucher is filled by Front Office for complimentary items. True/False Ans. _true 14, ‘C’ Form must be filled for Indian nationals only. True/False Ans. __false 15.Mail and messages are handled by the Guest Relations Executive. True/False Ans, false B__Answer in one sentence 1. What is the meaning of Hospitality? Ans. Hospitality means taking care of guest and anticipate their needs, __ 2. What were the first organized hotels in Switzerland called? Ans._The grand hotel regina were the first organized hotels in switzerland, 3, What is another name for a semi-residential hotel? Ans._Apartotels is another name for semi residential hotel4, Onwhich plan do resort hotels operate? Ans. Resort hotels operates on American/American modified plan, _ 5. What isa casino hotel? Ans.__The hotels which provides gambling facilities is called casino hotel, _ 6, Define a ‘Revenue Center’? Ans.__Revenue center sells goods and services to the guests thereby. generating revenue for the hotels, 7, Give two examples of Operating and Non-Revenue Producing Ans.__House keeping and accounting department, 4.0 8. What is the full form of CVGR? Ans.__Full form of CVGR is Company Volume Guaranteed Rate, 9. Who is a Special Interest Tourist? Ans. Special interest tourist is the provision of customised tourism activities. : f ot 10.Which type of guest is termed as FFIT? Ans.___An international guest who checks in as an individual and not as part of group is called Foreign Free Individual Traveller (FEIT) ___ 10. What is House Limit? Ans. The predermined credit limit given to the guest by the hotel ,up to which value the guest can sign bills and settle them on check out, 12. What is ARR? How is it calculated? Ans.___ARR is Average Room Rate . It is calculated by dividing total rooms _ revenue by total number of rooms sold, 13. Name the records maintained for Left Luggage? Ans._Left luggage register, Baggage tag, Left luggage inventory sheet , are the records maintained forleft luggage.) 414, List any three mades of payment accepted by hotels? Ans, Cash payment in full, Travellers cheques , combined settlement, method , are three modes of payment accepted by hotels, 15, Haw isa containable fire handled? Ans.__Containable fire can be handled by fire extinguishers, __