rakabisen38@gmail.

com
Raka Bisen
7498292239 Azure Devops engineer/ Azure Infra engineer
Value driven and result oriented support engineer leader with 3.11 years of experience
Remote/ Hyderabad, India in clusters management and automation workflows and Azure Data Factory and
networking. Involved in troubleshooting and deep investigations on its failures and
resolving the cases.

SKILLS.
WORK EXPERIENCE
Azure Devops CI CD
Azure Engineer - ADF
Customer Centricity Microsoft
08/2022 - 07/2024, Hyderabad, India
Customer Satisfaction Achievements/Tasks
Delivered consulting for data movement in Azure Data Factory and networking
concepts. Resolved 150+ critical incidents.
Azure Data Factory
Lead the team being Fun spoc and organizing the fun events for entire team for
better team collaboration and promoting culture.
DNS/TCP IP/HTTP/SSL
Designed the data pipelines for various critical incidents.
Code Review and shell Customer Handling on call and email platform and worked with CSAM, IM and
scripting Product Group team. Used DFM platform for managing the tickets to update
notes, labor, internal title, transfer tickets to appropriate team. Used ASC to
track the cases and for troubleshooting scenarios.
Automation
Attended Hackathons at Microsoft and SkillUp AI event and received
participation badges. Performed repros for designing the data pipelines.
Docker & kubernetes
Knowledgeable about web activity, Pagination, SHIR, SAP CDC, MVNET IR, Azure
IR, Dataflows, copy activity, get metadata, lookup activities, private endpoint,
Linux networking commands
private link.

Azure VM Azure Devops is used for integration of ADF and also with GIT configuration

Fun Event Organizer

LANGUAGES
English
Full Professional Proficiency

TOOLS

DFM ASC

AD Explorer Shell

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 WORK EXPERIENCE
Azure Cloud Support Engineer(Cloud Clusters
Management + Devops)
Mindtree Pvt Ltd.
02/2020 - 05/2022, Hyderabad,India
Achievements/Tasks
Worked on PDU(Power Distribution Unit) and Tor, racks recovery , active GDCO
tickets associated with cluster workflows which resulted in healthier cluster.
Changed packages of clusters automation workflows, updated settings of
clusters, resume/skip/run ss on the WFs tasks; icm/GDCO creation; build
verification; dependencies verification; host changes, ip helpers verification
Worked on live site issues where customers are directly affected.
Troubleshooting and debugging until issue is resolved with component teams.
Handling bridges calls when high impact issues which needs to be resolved
quickly & VNET verification.
Deep investigation on nodes and tenants failures using commands and tools like
ICM, WADI, KUSTO Explorer, ATOM, Jarvis, XTS, DCM explorer, FCSHELL, FCClient,
AzDeployer, wadi, JIT, putty, hawkeye.
Worked on config policy verifier, container policy validation, NDT speed
validation, M0/C0 device & ports status validation, settings update or validation
in DCM explorer durable scheduler, chassis device ping, telnet date time
verification, diskpart cleaning, state transition of nodes, worked on pnaas page,
retrieve LBSettings for tenant, inventory locks, build tracker checking
Worked on inventories issues and DNS forwarder validations and IP helpers , MAC
address verifications and DNS registrations.
Worked with power automate to trigger automated emails for project updates &
communications
Used Kusto queries for filtering the required data.
Worked on both RTEG and PRERTEG modules of clusters. Worked on Azure
compute, storage and exchange , pilotfish , mooncake, fairfax , public clusters.

EDUCATION
BE (Information Technology)
Amravati University

CERTIFICATES
Azure Data Factory - Microsoft Cloud Academy (10/2022 - 10/2022)
Kubernetes certification
Docker Certification
Computer Networks (02/2024 - Present)
Generative AI for Project Managers - PMI (02/2024 - 02/2024)
Chat GPT (02/2024 - 02/2024)
Google Project Management - Coursera (12/2023 - Present)
Microsoft Azure Fundamentals
Microsoft Data Fundamentals
Microsoft AI Fundamentals

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 CERTIFICATES
Microsoft Security & Compliance Fundamentals

KICKOFF Project Management Short Course - PMI Badge

Hackathon 2023 Partcipation Badge

Hackathon 2024 Participation Badge

SkillUp AI Hackathon Participation Badge 2024

HONORS AND AWARDS

A Team Award(Spot On) (06/2021 - Present)

Crest Team Excellence Award(Pinnacle) (03/2021 - Present)

Perseverance Award(Gracias) (10/2020 - Present)

Thank You Award(Gracias) (12/2020 - Present)

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